Information about Applemore Health & Leisure
Opening hours
- sunday: 7:30-18h
- monday: 6h-22h
- tuesday: 6h-22h
- wednesday: 6h-22h
- thursday: 6h-22h
- friday: 6h-21h
- saturday: 7:30-18h
Our comment from FitFit UK about Applemore Health & Leisure:
Welcome to Applemore Health & Leisure, located in Southampton, United Kingdom. This sports center offers an impressive array of facilities including a well-equipped gym, expansive swimming pool, and a variety of engaging classes suitable for all fitness levels. Our members appreciate the:
- Extensive Class Variety: Enjoy diverse classes ranging from Pilates to aqua aerobics, designed to cater to different fitness needs and preferences.
- Child-Friendly Soft Play Area: A fantastic indoor play zone that children adore, ensuring fun and engagement for our younger visitors.
- Friendly and Supportive Staff: Our dedicated team is always ready to assist, providing excellent customer service and fostering a welcoming environment.
- Continuous Improvements: We are committed to enhancing our facilities, with recent upgrades to equipment and the gym environment.
- Community Focus: As a non-profit organization, your membership supports local recreational initiatives.
While we strive for high standards, some users have expressed concerns over cleanliness in certain areas, and we are actively addressing these issues to ensure a spotless environment for all. Feedback regarding the sauna and steam room availability has also been noted, and we are working hard to improve communication and scheduling of these services. We truly value all feedback as it helps us enhance your experience.
Thank you for considering Applemore Health & Leisure as your fitness destination. We look forward to welcoming you!
Services, Machines and Guided Classes
Applemore Health & Leisure: Opinions
Negative experience: I’ve been a member of your leisure center for the past four months, and while I appreciate the variety of classes and facilities you provide, I wanted to share some concerns regarding cleanliness and maintenance standards. Cleanliness of Facilities: The toilets, shower areas, and showers are often in a less-than-clean state, which is disappointing for a facility of this nature. Last week, when I used Studio 1, the mirrors were covered with fingerprints, and I noticed the same condition during a Pilates class in the same room last night. This suggests the area isn’t being cleaned regularly or thoroughly. Maintenance of Equipment: In comparison to other centre's I’ve used, such as the Totton and Lymington locations, the overall upkeep of equipment and cleanliness here falls short. These other centres consistently maintain tidy, well-maintained facilities, which creates a much more pleasant experience. As a paying member, I believe maintaining high cleanliness and hygiene standards should be a priority, especially in shared spaces. I’m confident that addressing these concerns will enhance the experience for all members.
Hey, thank you so much for your review. We are incredibly dissapointed to hear about your experiences thus far. This is not the standard we expect any of our centres to be at in terms of cleanliness. We apprecoate the feedback and can assure you we will do everything possible to rectify these concerns over the coming months.
Positive experience: Amazing facilities but always dirty, which is a shame because it’s a great place
Hey Rebecca, thank you so much for your comments. We appreciate your kind words about our fantasic facilities and can assure you over the coming months the cleanliness of the centre will be looled at and prioritosed.
Positive experience: Yet again there were no cloth wipes in the gym and only one dispenser had paper towels. It seems with most visits we have either the cloth wipes OR the antibacterial sprays. Please get someone to check regularly and keep things stocked up. Thanks
Hey Anna, thank you so much for your review. We really appreciate this feedback and will ensure that it is passed on to the management team at the centre.
Fantastic experience: The fitness center is truly remarkable. The comprehensive fitness membership offers exceptional value, providing access to a wide variety of classes, swimming facilities, a well-equipped gym, and a superb relaxation suite complete with steam and sauna rooms. I highly recommend this establishment without reservation.
Hey Danny, thank you so much for your review. We really appreciate your glowing testimonial.
Fantastic experience: Super leuke binnenspeeltuin voor de kiddos.
Hartelijk dank voor uw prachtige beoordeling. Wij vinden dat zacht spelen ook fantastisch is en zijn zo blij dat uw kinderen plezier hebben gehad. Thank you so much for your wonderful review. We believe that are soft play is fantastic too and are so glad your kids had fun.
Positive experience: The swimming pool is excellent. Been self teaching our son confidence of swimming (we take him to swimming lessons but he has a distrust of water generally). He always insists on a hot dog and soft play afterwards so it's always a little costly, otherwise we would go more, but it is a lovely and enjoyable experience every time we go. The staff have always been very friendly and helpful.
Hey Paully, thank you so much for your fantastic review. We are so glad you are having such a fantastic your little one confidence in the water at our centre. We hope you continue to enjoy are facilities and wish your little one all the best on their aquatic adventure.
Positive experience: I feel upset about sauna， it is shouted down many month and I go there just want to quick swimming then just to Sauna, but unfortunately I went last week still shuts down , disappoint
Hey Peipei, thanks for your message. Not long to wait now, our brand new health suite should be ready this month. Cannot wait to see you there :)
Positive experience: Excellent softplay, Would be 5 star but for a sweety vending machine inside the play zone Constant distraction for playing kids.
Hey Ruth, thank you so much for your review. We are absolutely thrilled you loved our soft play centre. We are sorry that you do not love the idea of the vending machine, however, there is so much to explore we find young explorers usually pay no mind to it.
Fantastic experience: Soft play for the grandchildren. They loved it.
Hey George, we are absolutely delighted to hear that your grandchildren had a fabulous time and we hope to see you again soon.
Positive experience: Used to love this place. But under 2s are now £5 and the ball pit never works (thr suction and ball drop) and they still charge full price. The slide in the bigger part has children running up it. Our paid session was up and was giving 1 year old some food we brought and was sternly told off as only the £5 meal deal can be consumed on premises. I don't fancy white bread sandwiches and pombears they have a good choice of flavored milk if you give your kid that. Also they are now doing timed sessions which I think will be great at busy times.
Hey Nicole, thank you so much for this review. With rising costs, we have had to raise pricing, however, we believe we offer a fantastic facility for the local community. The ball pit should be fixed soon, however, this does take time. Unfortunately, as for the slide, we are unable to monitor children's behaviour but if it is ever deemed dangerous please feel free to inform a member of staff. We try to offer a varied menu for our young visitors and this is something we will continuously look to improve. We are glad you are a fan of the timed sessions, we believe this is a necessary change that will make it a safer and fairer experience for all.
Positive experience: I took my son and a friend to the soft play today. They were having fun until 7 kids ganged up on my son and spat at him! 1 of them too old to be there. Parents please talk to your kids about playing nice and stop blaming other kids for YOUR kids unkind behaviour.
Hey Liz, thank you for your review. First of all, we are delighted that you enjoyed our centre. We are extremely saddened to hear that your child was treated this way, this is not the kind of environment we wish for our young visitors. In the future, if any problem like this happens again, please inform a member of staff who will take further action.
Negative experience: Only one Therapy Swim a week , the water is freezing and the disabled changing shower room has a filthy ripped unhygenic shower seat⁉️
Hello Michele, we are so sorry to hear that you were disappointed by your experience. We are continuously looking at including more sessions, so we can most definitely look into this. We apologise you found the water cold, however, the water is at the recommended temperature. As for the shower seat, I will contact the centre team immediately and ask for this to be rectified.
Negative experience: I am concerned re lack of communication about cancelled classes. I have swim only membership which includes aqua so if this is cancelled I would appreciate info on the news page. Also sauna and steam rooms being out for months means I am regretting paying for a year up front for swim only. Perhaps a refund could be considered?
Negative experience: I’m just about to cancel my membership. The sauna has been out of action since pre Covid. The steam room has been out of action more than not. Now it is closed for refurbishment. On enquiry, I’m told that this will take 3 months. I’m sure one can build a house in three months. Sunday’s Pilates class has been moved to 8.00 without any reference to faithful attendees. Last week the men’s showers were cold. The communication is so bad - why not tell people or even the trainers before they freeze to death. This week aqua aerobics on Friday disappeared from the timetable. There is never any explanation communicated - one had to enquire each time. All this and more and the fees just keep increasing with services diminishing. I don’t feel users are appreciated as fee paying customers. Do the sums before joining and prepare to be flexible, let down and constantly disappointed.
Hey Christopher, thank you so much for your message. First of all, we are really sad to see you go. The sauna is currently undergoing a huge renewal project, and members will be treated to a brand-new, health suite. The process will take a considerable amount of time due to the complexities involved but we guarantee the wait will be worth it. We are looking at better ways to communicate changes in class times via the app or social media. We are constantly investing in the centre and our priority will always be customer satisfaction.
Fantastic experience: Took my youngest to soft play and it was brilliant he loved it running around for nearly 1 and half hour's. Excellent venue
Hey Mark, thank you so much for your lovely feedback. We are so glad that you and your little one loved our soft play :) we have so much to do, kids often don't want to leave
Positive experience: This is my local pool of choice. I like the size of the learner pool for my children, it’s slightly deeper at one end so they can do a bit more like jump in. And grown ups can keep their shoulders under the water. The pool sides always look clean and tidy. Generally the water is of a good temperature. Reception is well staffed with products on display and a nice cafe where you can get Costa. Never long queues. All newly done. Lovely soft play area. Big hit for my kids. And plenty of room for the grown ups to sit. My main issue I have is around cleanliness of the changing area floors. They often look dirty. The thought of having to take shoes off and walk barefoot is not always appealing! I imagine in the winter it’s a high traffic area and very difficult to maintain. And of course it’s a local authority pool so I imagine budget is tight for cleaning. But I do wonder if more could be done? Then my score would go up!
Hey Clare, thank you so much for your honest and valuable feedback. We really do appreciate it. We are working incredibly hard on the changing room floors. We appreciate that when there are high traffic times such as Swim Academy and school use cleanliness levels can drop. The challenge is to be able to clean when so many people are in the changing room. We are exploring options on how we could implement a no-shoe policy in the wet changing room which hopefully will help us greatly. However, we wish to do this in a manner which is still reasonable, and practical while not being an added inconvenience to our members. We will continue to strive to make our environment pristine and are constantly looking at new ways to improve our overall cleanliness.
Fantastic experience: I have been a member now for over 20 years, and I have seen some very significant improvements over the past six months thanks to Ross and the team. I would highly recommend this leisure centre to everyone because the team of staff is excellent and supportive and the service is great, also the equipment is brand new and of a really high quality. Lastly, by being a member, you are supporting a non-profit organisation, so all the money goes back into the leisure centres.
Hey Mark, thank you so much for such high praise. We really have been investing so much into the centre recently, constantly trying to improve our services and facilities for our members. We will continue to get better and better, thank you so much for being a valued member.
Fantastic experience: Started our swimming lessons with our baby in the baby and parent classes with Wendy. Our little one is loving the lessons and I am already seeing progress. Can’t wait till the next class each week
Hey Jodi, thank you so much for your lovely review. We hope your little one has an incredible time learning to swim and we can't wait to see her grow into a fantastic swimmer.
Fantastic experience: I use the gym daily and since the refurbishment of the complete gym, the experience has changed. New equipment, redecoration etc. The personal trainers are excellent and offer the user great info with regards to your requirements. I recommend the gym.
Hey Martin, thank you so much for these kind words. We are absolutely over the moon with the refurbishment and really believe it takes our centre to the next level. We urge anyone who has not checked out yet to pop in and see how much has changed.
Fantastic experience: Fantastic new gym!
Hey My Health Revolution, thank you so much for your lovely review. The new gym is a talking point but our swimming pool and group exercise classes are definitely not things to be missed.
Fantastic experience: Really friendly staff, good facilities
Hey Lee, thank you so much for your kind words. Our staff truly are remarkable and will go out of their way to help our members. The facilities are also state-of-the-art and offer incredible value to the local community.
Negative experience: There was no hot water for the children to shower in after their cold swimming lesson. We more often than not find something not working: pool is too cold, the poor quality hairdryers out of order, water either cold or not working. I don’t enjoy spending £100+ a month for the facilities
Hey Beth, thank you so much for your comment. Our sincerest of apologies, we have had an ongoing problem which we have been trying to make the best of as we source suitable parts to resolve the issue. This has now been achieved and engineers will be onsite for a full replacement shortly.
Positive experience: Premium Middle Age Gym (premium because they have electricity). I don't even know where to start... The £44 membership is very, very expensive for what you get for this amount. Locker room, half of the lockers are out of order and the vast majority of the remaining ones are not working. Changing area is filthy and disgusting, they should probably hire a cleaner. The gym is small, a lot of the equipment available is out of order and the rest of it is in very poor condition. Don't even think of dropping your towel on the floor because you will have to throw it in the bin after that. This gym needs major investment and proper management, in its current condition, it won't survive for too long. The customers they have are most likely forced to stay with them because they have no other options in the area, not because they enjoy it. Very disappointed and if you don't believe me, please go and have a look for yourself. December 2023 update It is getting better, this time I would like to give them 5 stars for the gym, but they still have only one star for changing rooms, therefore to meet somewhere in the middle, I will give them only 3 stars for the moment, but I promise to change to five stars, 1 extra for the changing rooms and one for a better value gym membership for those interested only for gym. Anyway we do appreciate the new improvements and good luck with the other issues.
Hey Costa, thank you so much for your constructive and honest feedback. We also massively appreciate that you took the time to update your review. We truly are working hard to improve in all aspects of our centre, and we really hope you will be along for the journey.
Negative experience: Would it hurt to maybe clean the showers and changing rooms, really don’t want to see peoples hair on the floor and stuck to the walls, peoples old shower scum on the wall. Peoples chewing gum stuck on the benches. It’s just nasty and makes me not want to go back
Negative experience: Gone down hill since being taken over by freedom leisure. Complained about leak from roof of viewing area - still present a week later with no warning signs and kids playing in it. I'd avoid but nothing else in the area. Edit: finally being repaired 3 weeks later...
Hey Philip, thank you so much for your feedback. This was unfortunately an internal pipe rainwater pipe which we had to arrange both a survey and out-of-hours scaffolding to resolve. We did have in place significant signage explaining the situation on the doors to the viewing area and also on the glass railings. We sincerely apologise, as we do appreciate it took time to resolve fully but it was essential to do so safely and correctly.
Positive experience: I've been at this gym for near three years now and my membership is looking more and more likely to be cancelled. Whoever is making the absurd decisions at this gym really needs the sack. I started using this gym for the larger area, better equipment and access to the sauna/steam room. In the past year the sauna/steam has been inoperable numerous times due to being broken. Then we had the energy crisis which is fair enough, however the opening times are few and far between and, as I'm sure most will agree, inconvenient. Opening times are not as advertised. Having been kicked out of the gym today by a member of staff simply doing his job, he could only apologise to me for the fact it has not been displayed that it closes AN HOUR before closing, despite every weekday being closed just before closing. Not being able to purchase anythjng from reception two hours and a half hours before closing on a Saturday due to money being counted is an outrageous decision as well. Gym equipment is great, however so many things are getting broken (No fault of the gym) and repaired months after they break (Absolutely the fault of the gym). The improved space in the freeweights as fab... If I I fancy doing cardio in all the space not taken up by equipment. No new benches, no new weights, no new machines... What was the point again? And lastly the lockers. Everytime I visit a new locker is broken. This has been an issue for years now. Keys don't come out, locks removed as they broke and pound coins no longer holding. All of this for the great price of £40 a month. There's absolutely somethings I've missed too (Fans never being on in the cardio section comes to mind). I have no interest in the fact I get access to other gyms in Hampshire. I live in Hythe. My gym is in Hythe. I'm not going to Lymington or Totton when there's a gym near me; I'm sure many other people would agree with me on that! I really feel like the gym needs a community suggestion box to understand what the people ACTUALLY want. Because the main pool being 1°c warmer is absolutely not on the majorities priority list. I've seen a lot of reviews about staff recently around the site, not sure why they're so negative as the staff seem to be doing their best when I'm about. UPDATE: Changed to three stars with the launch of the new look gym. Equipment is superb but lacks attachments for cables (Some could maybe use more oil as the cables feel stiff rather than the weight being the resistance). No provisions for calves still with the new leg press been disappointing as its two seperate played not one. Other than that, it's a massive step up and I've been impressed with it. Lockers still broken, sauna/steam times still not what is expected and still pricey all facts considered. Seen someone talk about a gym only option - that would be a great idea.
Hey Sean, thank you so much for your lengthy and constructive feedback. Our main priority in February is to sort the lockers and the steam room times. We honestly are trying to improve every aspect of the centre for our customers and we truly hope that you do not cancel your membership.
Positive experience: My grand children thoroughly enjoyed the soft play. I would advise that you eat before going as the food and drinks are pricey, you are not allowed to take your own.
Hey Debbie, thank you so much for your kind review. We are so happy to hear that your grandchildren had a wonderful time in our soft play. We do offer a fantastic, reasonably-priced children's meal deal which is ideal for hungry little ones.
Negative experience: Short staffed. Waited ages at reception. Receptionist very rude. This is my 4th experience of this so sadly I've had to put this review as its ovi not just a one off or a bad day etc.
Hey Leanne, thank you so much for your feedback. We are entirely honest and open about where we were during this period. We fully appreciate that due to staff shortages, which the entire industry faced, we were not providing the high-calibre service we wanted. This was all resolved last year and we are in a much better place to meet these high standards of customer service. We acknowledge and apologise for the experience you had and we hope to see you again soon.
Negative experience: decent facilities but absolute rip off and sauna and steam room have been shut for decades 0/10
Hey Jeff, thank you so much for your feedback. We are happy to say that the steam room reopened in early 2023 and we are looking at the best options moving forward for the sauna too. We apologise that this has taken time to resolve but will be resolved shortly.
Positive experience: Continuing to improve. Reception can sometimes be very busy. Swimming lessons are quite good. Wet change is sometimes clean, sometimes not, depending upon usage, versus cleaning schedule. Takes them a while to sort out maintenance: The showers are now warm again. The lockers are slowly being upgraded with a more robust locking mechanism.
Hey Matt, thank you so much for your fantastic feedback. We are thrilled you are noticing all the improvements we have made in the last year. We will continue to improve and make the centre the best it can be.
Negative experience: Staff are rude and extremely unhelpful, when arriving at the gym for the first time, the woman behind the counter ignored me, which I didn't mind due to the 2 mums and a group of children, next these line of people just kept piling passed me, she finally acknowledged me and said "asked me what are you waiting for?" I said it my first visit to the gym, she replied"with we need to get these people throw." swimming pool freezing. When I asked a lifeguard what's the code for the sauna, she replied with "it's not" I said sorry what's the code? "It's not open!" With an extremely condescending tone in her voice.
Hey Michael, thank you so much for your feedback. We are incredibly disheartened to hear about your experience. This is completely unacceptable and would like to offer our heartfelt apologies. Since your visit, we have had a substantial change in our staff and now our customer service has greatly improved. We can assure you this experience is not the norm, and I am very disappointed in your experience. We hope we have the opportunity to prove and deliver better on a future visit. We also like to mention that our pool temperatures are now back to 28.5 degrees for the main pool and 31 degrees for the teaching pool.
Fantastic experience: A great soft play zone for children of all ages. Great fun.
Hey Sarah, thank you so much for your extremely positive review. We are so very proud of our soft play and believe it is the ultimate fun adventure for children of all ages.
Negative experience: Used to love this place, but since the change of hands it just isn't the same. I can never see a member of staff in the gym when I've wanted help with things. Whilst I understand that energy costs have caused freedom to make the decision of closing the sauna and steam I'm a bit confused, for me personally I think it would be better to close them spring and summer rather than winter. In winter people want that nice hot sauna and steam to relax their joints and muscles and feel the warmth. I for one am not fussed about a sauna in summer when it's hot outside anyway. The pool is often cold....again whilst I understand the energy cost, do it in summer when people find a cold pool more refeeshing not during winter when we are all feeezing anyway!! The membership prices have gone up, yet there are less facilities which I feel is a rip off. Also....went to the gym the other day only to find the showers were out of use....First time in 14 years I have ever seen this happen. What's going on Freedom? I feel you can do better than this for your costumers surely? If things don't change I will be withdrawing my membership from this place for the first time ever, increasing membership prices and bringing down facilities is just not good enough I'm afraid.
Thank you for taking the time to leave a review. We're deeply saddened to hear that you are disappointed with our services and have passed all your feedback onto our management team. We are in the midst of a well-publicised energy crisis with the price of electricity and gas increasing at an alarming rate. Businesses like ours are facing crippling increases in energy costs due to the upward movement in wholesale energy costs. However, unlike domestic supply we do not have the limited protection of an energy price cap. For us these increases are running into the many millions of pounds. We are currently trialling the reopening of our sauna and steam room facilities at both Totton and Lymington Health and Leisure. Our teams will be reporting on the energy consumption and if successful we will hopefully be in a position to reopen the facilities across the New Forest centres. We sorry to hear about the shower closure. Please be assured that a technician has been called and is attending our centre today to rectify the issues. Thank you again for your review and we hope that we can make your experience with us even better on your next visit.
Fantastic experience: Brilliant soft play area. And a good coffee. Great place
Thank you for your amazing review, Alan. We completely agree that our soft play is something truly special. We are also glad you enjoyed our coffee, a perfect way to relax as the kids play. ☕
Positive experience: I love this place but would love the pool to be a bit warmer
Thank you for your review, Mia. We absolutely love having you here. Our pools are now at a beautiful temperature which is perfect for relaxing or swimming lengths.
Negative experience: way too overpriced, especially that the gym is very very small. Some how the price jumped from £2:20 to £4.75 not worth the money, and the new reception is unorganised
Sorry you feel this way, Emil. Our gym is actually a very large area with a separate area for our new equipment ELEVATE, a separate free weights area as well as a cardio section and our SYNRGY area which offers small group training. Come back and visit us soon, as our new café area and reception is now all finished.
Negative experience: I really enjoyed the leisure centre until just recently I found it to be going down hill which is a shame Our membership have gone up which fine I understand the cost of living has increased but very disappointing that we no longer have sauna also a lot of the gym machines, in the gym are turned off and not left on the screen has a note which said find a member of staff and there turn it on I was in the gym for 40min and not once’s did I see a member of staff and last moan swimming pool I understand it’s a swimming pool not a hot tub but my god it very cold I understand in the summer but winter really puts me off going in I don’t mind but we can afford to make a new cafe and play zone but can’t keep swimming pool warm or machine turned on don’t no what I’m paying for
Thank you for your comments Celia. Unfortunately we have needed to make some tough decisions across a range of areas in the short term whilst we try to manage the ongoing increases in utility costs. In this instance the temporary closure of the sauna and steam has been deemed necessary but we hope that either through further Government support for the sector or through reduced tariffs, normal service can resume in the not too distant future. As a not for profit leisure trust, we simply cannot absorb the +300% increases we are now having to pay for gas and electricity. Some machines in the gym have been switched off during off-peak times to reduce our energy consumption. However, any member of staff can turn equipment back on for you so please do let anyone know what piece of equipment you would like to use and we'll get it up and running for you. Whilst we absolutely accept this is not the response you were hoping for, we hope it gives some context to the reasons behind our short term decisions at this time.
Fantastic experience: Just had wonderful swim...pool temperature was perfect and changing rooms lovely and clean
Hi Stephanie, thank you so much for your kind comments. We are so glad you enjoyed your visit with us and look forward to seeing you again soon.
Negative experience: Very poor Steam room out of action since Sept Sauna not very hot Changing Room floors slippery Toilets messy unchecked Reception did not advise about steam room when paying.
Hey Jacky, thank you so much for your feedback, We apologise for the experience, this is not what we aim to deliver. Our steam room has now been in operation since early 2023, and we are currently looking at options to move forward with the sauna. We have refocused this last year and are providing a much better standard throughout the facility. Hopefully we can prove to you we are better than the experience you had
Negative experience: Not worth mentioning.
Hey Steve, thank you so much for your review. We are incredibly disheartened to see that you have had a disappointing experience at our centre. We 100% believe it is worth mentioning, so please contact us and will try our best to resolve any issues for your next visit.
Positive experience: Bit annoying to pay £7.50 for my 2 year old and then be told they can only use a small section of the soft play space. Especially when older children were using the baby sections.
Hi there Sam, 1-2yrs is only £5.00 so we apologise if you have been charged incorrectly. Please do visit reception along with your receipt and we can look into this for you. You are more than welcome to explore the rest of the soft play with your two year old however we cannot take any responsibility if you or you child injures themselves on the equipment suitable for older children, this is why there is a dedicated baby zone so that all children can play safely. Please visit reception so we can help sort out the pricing issue for you.
Positive experience: New Playzone looks fantastic. However the centre is a bit of a building site and there is nowhere for a coffee or refreshments. Hopefully they are building a little cafe to go with it.
Thanks for your review, Shane. Yes, we apologise for our appearance at the minute - we are in the middle of a major refurbishment including the introduction of a cafe.
Fantastic experience: Great gym, friendly service best new forest gym
Thank you for your review, Laine. We most definitely agree that our gym is by far the best in the New Forest.
Fantastic experience: Been using their facilities for well over a decade now and improvements/upgrades are still continuing being made, which is brilliant. The staff are also always friendly and more than happy to assist or resolve any issues.
Thank you for your review, Jappas. We are so glad you enjoy visiting us and we look forward to seeing you again very soon.
Negative experience: No one answers the phone, even to the point they hang up to stop it ringing !
Hi Chris, thank you for your review. Our telephone lines do get extremely busy during the summer holidays so we encourage customers to pop to reception if they are local to avoid long call times. We're extremely disappointed to hear you had difficulties contacting us. Please either visit us in centre or call 023 8200 0299 later in the afternoon when our telephone lines are quieter
Fantastic experience: Aplemore was good. I don't have any side effects.
Positive experience: Sorry nothing to share. I waited in their car park while my wife was inside having her booster and winter flu jabs. Sun was shining so took the opportunity to enjoy it.
Positive experience: Nice and clean, respect Covid guidelines, friendly staff, instructors are very good, especially Scott who does Aqua aerobics, pilates and yoga, I love the place
Thank you Linda for your review!
Fantastic experience: Extremely professional
Thank you Robert!
Negative experience: Water in the pool full of tissues and floating long hair, 50% lockers brocken.
We're really disappointed to hear this Hanna and apologise for your experience. Could you please give us more information regarding the dirty pool so that we can inform our management team and get this rectified? In future please inform a member of our team if you notice a broken locker or empty hand soap. Our teams on site can then fix the issues straight away. Did you inform anyone in centre? If not please let us know the date of your visit and we will notify the team. Thank you again for your feedback
Fantastic experience: Nice place to have a vaccine
Negative experience: BEEN CALLING THE APPLEMORE CONTACT NUMBER FOR TWO HOURS NO ONE PICKS UP AND CANT LOGIN ONLINE RIDICULOUS
Negative experience: Just rejoined. Disappointed that I don't appear to be able to book a class.
Fantastic experience: Member for over 9 years great gym
Negative experience: Filthy dirty and not clean
Hi June, we're really sorry to hear that your visit with us was not satisfactory. Are you able to tell us what specific areas you found dirty?
Negative experience: Absolutely diabolical gym no use of showers due to lack of staff so they say having to book sessions for the gym and if you miss them you have to pay £3 no complaints procedure no refund policy would stay well clear of this council run gym
Thanks for your feedback Colin and we are sorry to hear that would not recommend our facilities. Due to the current pandemic, a number of our facilities are temporarily unavailable for a number of reasons. Most commonly it is because it would be impossible to enforce social distancing in smaller areas such as the shower areas. These areas would need to be thoroughly disinfected in between uses and currently our priorities are to disinfect and clean all public areas such as our changing rooms, gyms, group fitness studios and pools. We are working hard to bring as many facilities as we can safely back in use but unfortunately current restrictions do limit this. Guidelines do change daily so we are starting to reopen more and more facilities. Thank you for your patience and understanding during this time and we hope to welcome you back once restrictions lift further.
Fantastic experience: Very good I got my second covid jab there.
Fantastic experience: Great place and very covid secure great job! 10/10 recommend their gym facilities!
Fantastic experience: Well organised vaccination centre. Gratefull to all involved
Fantastic experience: Good and have no side effects
Fantastic experience: Very good friendly, efficient and did not feel a thing.
Fantastic experience: Very organised
Fantastic experience: Hot vaccination spot today.
Fantastic experience: Very good, friendly and helpful people
Fantastic experience: Very informative and relaxing
Fantastic experience: You don't take long to track me down! I went to Applemore for my second Pfizer vaccination today. It was very well organised as usual. I arrived 15 mins. early but was told to go straight in. The staff were very helpful and courteous. I did not need any help, but several others had walking and other difficulties but the staff were with them all the time if necessary. As before, I felt nothing and was then shown into the "recovery room" to wait for the 15min. rest. So I was jabbed and out by the time of my appointment time. No problems or complaints at all.
Fantastic experience: Covid jab was well organised.
Positive experience: Great place for a covid jab!
Positive experience: N/a
Fantastic experience: Went for my covid vaccine and it couldn't have been more simpler
Fantastic experience: Very organised .
Fantastic experience: All very good
Fantastic experience: Had my Covid19 jab there, absolutely amazing service, quick and easy
Fantastic experience: Very well organised under difficult circumstances well done people
Fantastic experience: Very good
Fantastic experience: Covid Vacc Centre. Really well organised.
Fantastic experience: Had a covid19 vaccine
Fantastic experience: I attended for receiving the Covid 19 injection. This was well organised and a credit to the Local doctors and NHS.
Fantastic experience: Gutted that this place is being sold off, Use it or lose it I guess.
Fantastic experience: Excellent service ..great care was taken very kind and considerate couldnt fault the team as a carer myself the staff there should be congratulated
Fantastic experience: Very happy with the new gym refit well spaced out and nice to see the return of the punch bag just need to buy your own gloves one hour suits me I csn get through all I need in thst time and I dont over exsert myself glad I returned after giving another local gym in Romsey a try I am happier with this one lots of love Alison Bown .
Fantastic experience: Slightly cold learner pool but we had the place to ourselves!
Fantastic experience: They've done a great job of keeping things going during this pandemic. The swimming classes are really well organised
Fantastic experience: First time back since lockdown. Impressed with the covid precautions that have been put in place. Good spacing of machines and good cleaning regime.
Fantastic experience: Clean and very well organized, really enjoyable.
Fantastic experience: Good gym
Positive experience: Alright gym and pool complex with a good range of activites available for customers. Ample parking. Just needs a good deep clean and update and longer opening hours.
Negative experience: THE WORST CUSTOMER SERVICE I HAVE EVER RECEIVED IN MY LIFE!!! The receptionist (Jo) was very rude and had a lot of attitude for simply asking her to open the gate. Therefore I made a complaint to the general manager (no name given when greeted) about the customer service I received. The actual, unbelievable response I got from him (in front of the rude receptionist) was 'I will always take my staffs side'. So I asked him that no matter how the customer is treated you will always take the staffs side. And his exact response was ' I wasn't there to see the sitiation' and 'will not be taking it any furthur' . Absolutely appalling customer service. And as a recently new customer for their swimming lessons, I will never go there again. I warn everyone to be aware of the shocking customer service skills this leisure centre has.
Positive experience: The swimming lessons were good, but we never did much P.E. lessons there when I was in Oak Lodge.
Positive experience: Good pool. Like Totton it is basic, but really nice if you just want to swim. Clean and spacious changing rooms.
Negative experience: First swimming teacher threatened my soon with no more lessons, then we change teacher and she was amazing, my soon as private lessons so I pay 80£ a month so I expect a good service. Second the receptionist that work there on the evening around 17:35 is the most rude person that I’ve ever seen, I’m a client so I expect a good attitude but no she must do some training about the attitude, I’m really thinking changing centre because she is always rude to me and my wife.
Negative experience: I signed my son up for swimming classes. He is 5 is confident in the water not the best at putting his face in but happy to jump in ect. After a year of being there he is now petrified of the water, was effecting his school life and wont even go fun swimming with us, I complained 3 times in this time and my final complaint was the last time I took him. So thank you ive spent £300 on nothing.
Fantastic experience: Good variety of classes to choose from. Very friendly and welcoming staff. Excellent gym facilities, great encouragement from instructors keeps you motivated. Nice clean and tidy environment to keep fit in.
Hey Victoria, thank you so much for your fantastic review. We are totally humbled by all the positivity shared here.
Negative experience: A poorly managed health and fitness centre. Regarding fitness classes, If you're unable to contact the centre within 2 hours of a booked class to inform them you cannot attend, your account is frozen until you pay a charge. If you make contact after that 2 hour window, you're still frozen & charged. Penalising people for no-shows isn't a bad approach, but recognition that illness, accident or bereavement will impede an individuals ability to make contact, ESPECIALLY when the class is early in the morning, would be a step forward. This approach fosters an attitude where the member can't be bothered to call ahead as they'll be penalised regardless. Ironically, this approach screws over Applemore itself as they will not have the opportunity to fill the otherwise vacant booking with a paying customer and has the potential to alienate the existing subscribers. An ill conceived idea. The scan entry process would be great if it actually worked consistently. Too often it fails and requires manual intervention from the staff, which can, and has, resulted in the system believing the attendee is a no-show, causing untold issues and debates, not to mention the queues building at busy times. Additionally, you have to question their morality when they freeze an account, but are more than happy to continue to take a member's subscription payment, which is particularly damning. Perhaps the biggest problem is the inflexibility of staff to deal with these issues. Be it the quality of hiring, training, policy or management, there's a clear disconnect from the customer. Also, there's no 'register' process for fitness classes. This means that once you're in the centre, technically, you can jump in any class, leading to overcrowding and potential safety concerns. This is a great example of failure to manage and process adequately. The over all feel is that the centre is skewed toward younger demographic and today's gym culture. Excercise for youth is no bad thing, but as a council owned facility, it desperately needs to realise it MUST cater to ALL ages equally and it's desire to compete with David Lloyd type centres means it alienates people who don't fit that demographic. Summary: reasonable centre, very poorly managed.
Thank you for your comments; The no show policy was implemented due to the increasing amount of people who would book classes and not show up which then led to many customers becoming increasingly frustrated when trying to book a class that was shown as full only then to find that there were 10 spaces free when the class commenced. We are experiencing approximately 800-1000 on the day class cancellations per week across our Health & Leisure venues with 75% of these on the day cancellations occurring after midday, therefore there is very little opportunity to re-fill these spaces as it is too late in the day. Customers then may have made other plans and we lose income as spaces are not filled. The customers who regularly attend classes are generally very supportive of the no show initiative and this is backed by significant feedback with our customer satisfaction survey. If you do receive a no show penalty and feel that there are circumstances as to why the no show was incorrectly applied or perhaps personal reasons as to why you couldn’t attend a class then there is an appeals procedure and each appeal is looked at on an individual basis. Unfortunately, there are regular instances where users have stated that they definitely did attend the class but after investigation, we conclude that they didn’t. We do not take registers as a rule and under the forthcoming GDPR data protection legislation it will not be possible to do so unless we have a valid reason. If customers perceive that instructors are taking a register then they may not swipe through the gates properly on the basis that they think the instructor is manually attending them for a session. We will take on your feedback with regards to the issue of customers jumping into classes. Should an instructor realise that there are more people booked into the class than on the booking sheet or the maximum number is exceeded then any customer found entering classes without prior booking this will be spoken to and if it happens on a regular basis have their membership revoked. Our fitness offerings do provide opportunities for all and we are certainly not adopting a David Lloyd culture. We offer arrange of activities and classes for all. Regards Toby White - Business and Fitness Manager
Fantastic experience: Great classes and gym and there’s always a deal on memberships
Negative experience: Disappointed that public swimming during week days is so restricted and on several days less than an hour whilst pricing remains the same.
Positive experience: Very nice community sports centre. Has all the facilties you would expect. Pool is a decent size and clean. Rooms for hire for parties etc at reasonable prices. Plenty of parking. Friendly and helpful staff
Positive experience: Large pool and gym with up to date equipment. Staff very helpful
Fantastic experience: Great leisure centre
Positive experience: Clean and modern with a good range of classes and activities.
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