PureGym Cambridge Leisure Park

Negative experience: YANGA water hasn't been available for two weeks with zero communication to members as to how long this will continue and how we will be compensated for it.

Fantastic experience: Ww spent few hours there and it is the best place to have fun. Love it

Negative experience: The gym is great, but has the worst support system possible. Recently was trying to invite a gym buddy and the app kept saying to my friend that the invite has been redeemed yet no one was registered as a gym buddy on my app page! I went to the gym anyway with my friend thinking I'll be able to flag this onsite and have them fix or let my friend in- shocker! the staff member I met said he can't help because he is not on shift, that I should wait 15mins for his colleague that in leading a class to be done and maybe he can help! How unreasonable can a person be?! So if someone was dying right there, they wouldn't help unless they are on shift? Also it is highly understaffed for a gym of such size and population. If you don't know your way with a gym safety usage, this poses a high risk to you; not sure you would get as much emergency help as you would anticipate. The hygiene could be better. It's often over packed even dead in the night and sometimes you can't get the sanitary wipes to clean the equipments. Do with this information what you may. But I hope puregym wakes up to rectify these issues especially with the overpopulation, safety, and hygiene! On the up side, you get to park at multi-storey parking lot and use the gym generated ticket to get a free pass

Fantastic experience: It's good for a commercial gym. Can't ask for more tbh

Negative experience: Way too small and too little equipment for how many people work out here. Even at 9:30pm I have to wait for most equipment. Most machines I‘ve tried here, e.g. both horizontal rowing machines and the calf machine, are also absolute garbage (short range of motion and horrible resistance curve), so you‘re better off using free weights. One of the worst gyms I‘ve trained at in 10 years, I only come here because the location is convenient.

Negative experience: I just take the membership and here i used the machine kindly these machines need oiling because its too hard

Positive experience: Too overcrowded, not that many machines. Would not recommend if there were other gyms nearby

Positive experience: Very convenient and gets the job done! No natural light so feels like a gym.

Fantastic experience: Quite busy during peak times but a lovely place for a workout session

Negative experience: The gym as itself is nice, but I would give 0 star just for the hygiene. There is not a single day the toilets in gym is clean. I am not sure why would grown up adults leave a toilet without flushing it or making sure they have flushed all the waste. But atleast there should be some staff members to look after this. Very poor management! And as most of the reviews say most of the staff does not seem to enjoy working there. The only reason I would prefer this gym is for the availability of lots of machines and weights.

Negative experience: Gym is that poorly maintained that you cannot free weight squat safely, the floor around the racks are that soft it makes squats dangerous not only to squat but to rack, it damaged my back and gave me sciatica pain. My advice is go to the grafton centre if you’re able to since it’s brilliantly maintained, can exercise safely and has around the same amount of equipment

Positive experience: I like it and I recommend it

Fantastic experience: Cool ambience, nice and approachable trainers even better gym goers. Good music. I'm feeling good in this gym.

Fantastic experience: Great gym & facilities. Staff are friendly, love the classes there too. I do a lot of William's classes and they are always fun & you know you're going to get a good workout!

Negative experience: Came here for a tour as i was looking to sign up. Member of staff answered the door and came outside. Told me you have to sign up to take a look around and showed me signing up QR code. Can't take a look so won't be signing up. Really poor approach to gaining gym members. This was Sunday 17th March at 14:50.

Negative experience: EVERYTHING WORKS TOP CLASS EXCEPT NO HOT WATER IN THE SHOWER VERY UPSETTING

Negative experience: The gym is okay at best. It is well equipped, it has all the machines you need to train. Loads of grips and handles for the cable machines. It has plenty of squat racks, smith machines and benches etc. There are a few things that annoy me about the gym. The main on is that the weights on the machines and cable machines are in Ibs, I mean, we're not in the US... I've also been announyed on how the gym has been run. The main issue I have is about the parking. The gym says that there's free parking. The only way to get the free parking is to pick up a ticket in the gym to scan in the car park as you leave. The lasy 3 times I've trained there, the have run out of tickets, so I've had to pay for parking. It's also only free parking for 2 hours PureGym dosen't mention that. Whe gym advertises that it's 24/7, which is great. I went to train on Christmas eve to find the gym was closed when I arrived. I don't know why PureGym didn't update their opening hours on Google or even their own app. I probably should have checked my crystal ball before I left for the gym. The gym does have well stocked vending machines. I did spend £4.00 on a protine shake the was out of date, I almost saw my lunch again when I smelt it. All in all the gym is okay. There's a reason why this is my "backup" gym.

Fantastic experience: Excellent value gym, chilled but helpful staff, friendly atmosphere.

Fantastic experience: Good gym, no frills. It can get a bit crowded during peak times.

Fantastic experience: Very friendly and welcoming staff. Definitely recommend this gym, especially if you’re new to the gym scene.

Positive experience: Nice environment. Clean, spacious. Had to wait to use some equipment but good selection. Quality average. Showers cold. Parking NOT free.

Fantastic experience: The best gym to be!

Fantastic experience: Very friendly and welcoming staff. Mr Sascha was incredibly thoughtful, welcoming, and encouraging. Definitely recommend this gym, especially if you’re new to the gym scene.

Negative experience: I’m currently a member of the gym. The gym’s location is very convenient and I enjoy my time here overall. I gave 2 stars because the equipment seems to always be all over the place, there are no hand sanitisers in the toilets and I only one in the whole gym. There used to be 2 cleaning stations for the equipment but recently they removed the one that was in the upper area next to the disabled wc. Very often there are buckets on the floor because of the dripping from the ceiling. It’s a shame because as a gym it has potential to be so much better. The management should look into these issues.

Fantastic experience: excellent compromise between quality, equipment and price, also excellent for those who want to go to the gym for short periods

Positive experience: Amazing place, staff are extremely friendly. It just gets a little hot in there at times

Fantastic experience: Very nice gym with a variety of classes

Fantastic experience: The gym has a great atmosphere, it has all the high quality equipment needed and enough that I rarely need to wait to use something, even at peak hours. The staff are friendly and very helpful. They run different exercise sessions during the week as part of the membership to help with proper technique and training form. Overall, really great value for money. 100% recommended to anybody who lives nearby.

Positive experience: Needs about more attention in regards to the cleanliness. Also is quite dark ... not a huge fan for a moment

Fantastic experience: Busy with lil spindly students but not their fault. Great gym with decent space and equipment, a rig with wall ball posts, and easily accessible gym staff

Fantastic experience: I’d highly recommend Pure Gym at Cambridge Leisure Park! It is busy in the evenings but other than that - it is very easy to get onto machines and a really good, inspiring workout space!

Positive experience: Positive: + Equipment in general is quite good. + Employee was nice and helpful. + 24h service is awesome. + I just came to the UK for a couple of days, so the day pass on-boarding was quite easy to do. Negative: - Can be quite busy at peak hours, which is somewhat expected. - Some people don't return the weights, don't unrack plates or return the dumbbells to the wrong place. - Using towels on the equipment should be recommended/demanded. - Their access pods are somewhat awkward. - No supervision. I understand the concept, but you see people doing some really dangerous (and wrong) moves. You wouldn't leave a pool unsupervised, neither you should a gym. - Probably the worst: their surveys are not anonymous.

Negative experience: The gyms okay but not very clean, the showers look they’ve not been cleaned properly in a long time

Negative experience: Avoid if you can- so crowded and they never have the aircon on which they spent months fixing (even completely closing for a period of time). I asked a staff member to please turn it on and he dismissed me saying that HR controls it, as if head office has hundreds of aircon remotes. Anyway, I saw a reply from puregym that they're able to override it so pretty sure he was just being lazy :). Commercial gyms only ever do care about money so they push for more members even though their current ones are already spending most of their time waiting around for equipment. Not helped by the fact that it's mostly occupied by large groups of kids. Equipment is alright if it's not out of order but the environment is just not pleasant to work out and de-stress in

Negative experience: Far too hot considering it’s a place exclusively for people to exercise. At least three pieces of equipment are out of order at any one time. Free Parking is advertised but the machine that prints the validation tickets is broken. Now there is just a sign stating that you just need to talk to the car park attendants. Good luck with trying to communicate with those husks. The gym has rules such as not dropping weights, no grunting, retuning weights to where they belong etc., but they may as well not exist as no one adheres to them. The staff sit around looking at their phones or talking to each other rather than working. The irony is not lost that personal trainers could be so lazy.

Positive experience: It is OK for exercising no one bothers you and all the equipment is in decent working order.

Negative experience: Awful stuffy, overcrowded, unhygienic locker room stinking mess of a gym! Workout here regularly because it is the only gym I can afford and if somewhere else more affordable came along I would join in a heartbeat. Went through a brief stage of actually being cleaned regularly after lockdown. These standards have now slipped considerably leaving every piece of equipment now covered in layers of what I can only assume is residual sweat. The place itself seems to have absolutely no limit on the amount of people they let in! Often leaving it as crowded as a wetherspoons on a Friday night. Air quality is jon existent with me struggling to catch my breath on cardio days. Most likely down to overcrowding. If you have the money definitely go elsewhere. Edit: have just arrived at the gym once again. The lift was strewn with trash including what I pray to God wasn't a USED condom. I know alot of people get alot of pleasure from the gym but I think there is a limit to how much pleasure should be had.

Fantastic experience: Nice and good Clean Friendly in professional James staff

Negative experience: Terribly overcrowded. Numerous equipment currently damaged and out of use. Impossible to do a decent workout. If you are struggling to find for your favourite weights they are probably infront of one of the fire exits! Better alternatives to ChavGym in the local area.

Positive experience: Positives: - Two water fountains - Wide array of equipment - 24hr service Negatives: - massage machines make an awful amount of noise -do they really need to test the fire alarm so often? -most machines have grip which is too large -terrible music

Negative experience: A few weight machines seem broken. Tap water isn't working either. Overheating during cardio on treadmill. With all the disruption just 2 months ago to refurbish the gym, there is hardly any improvement.

Fantastic experience: atmosphere is supportive, providing an optimal environment for fitness pursuits. I strongly endorse this gym for those seeking a superior workout experience.

Positive experience: Nice staff, good equipment, cheap prices and excellent options for memebership.

Fantastic experience: Thwy just improved it too

Fantastic experience: Great ambience, variety of equipment’s.

Positive experience: First visit to this branch at Puregym. So firstly, the good things - plenty of equipment available, lot's of different areas to exercise, both resistance, cardio and warm downs and has a nice spinning studio. The gym is very spacious, and there is a lot of room and equipment to carry out your workout. In addition it has two hydromassage chairs which are fab. The issues that I found were that the gym at times didn't seem to be maintained. Many lockers were broken and not working properly and a few machines were out of order. I was randomly, running on a treadmill and it randomly ground to a halt at fast speed with a 0:42 error or something similar (whatever that meant). I tried it again and the same thing happened so used another machine. Obviously the defective equipment needed to be put out of service as it would probably injure someone, but did not see anyone to report it. Average experience here, but definitely could be improved with a few tweaks.

Positive experience: Very busy after new year but understandable my complaint is that a broken facility in the gym for back training was never fixed since a month ago

Positive experience: Generally happy with this gym, there was a lot of disruption with the refurb but that is now finished it seems. One thing I would like to request is some mobility/ stretching classes for weightlifters as there seems to be a lack of this type of class in Cambridge. I understand the trainer who ran these at the Grafton centre has now come to the Leisure centre pure gym.

Fantastic experience: i was locating myself in the changing area after a heavy session. hit a PR of 5KG on the dumbbells! after a while of chilling in there a man who said he was named akinwale came up to me and asked me if he could squeeze my muscles and also he checked my form while i was sqautting and really helped. it was great managed to get a pic of him too. he is now my friend and helps me regularly with my gym workouts!

Fantastic experience: Incredible price and very spacious and modern facilities

Positive experience: 24hours gym, great facility and good amount of equipments

Fantastic experience: I’ve got nothing but good things to say about this place. It suits my needs entirely: an affordable, unpretentious gym with quality classes. Ellie makes the lunch time classes interesting and different enough, she’s the best thing that’s happened to this gym recently. The manager Lawrence is approachable, always available and willing to listen to feedback. Yes there are some things that need improving, but I feel like everyone at Pure Gym knowledges this and they are taking active steps to address it (air con, better facilities, etc).

Negative experience: Not opened and mentioned as Open in google.

Fantastic experience: I think if the gym is closing for a week ww have to pay less this month and also have alternative 24hrs gym in Cambridge.

Fantastic experience: Easy sign up process. Clean, spacious gym with everything you need.

Positive experience: I have no gym experience at first, but thanks to the trainers and the staff, they are very friendly, and they guided me in the gym. Not only that the people in the gym is very friendly as well. If you do have the feeling of people watching you doing workout, well in here that's not a thing. They all mind there own workout instead of you, so be comfortable. And I did look for a personal trainer they are well qualified and dedicated to guide and help you to achieve your goals. I highly recommend this gym to everyone, especially for student. They have the most affordable price for student, if you want do check it out on there website.

Positive experience: As I work away from home and travel alot it was my first time at this pure gym and wasn't impressed that the stairs was full of sick all the way to the top and a past out homeless person at the top of the stairs twitching away, other problem it's roasting and the changing rooms were full of empty water bottles and the showers stink and need a good bleaching or something anyway the gym it self it's not to bad there plenty there to work out on

Negative experience: I used to love this gym been a member for 4 years but recently it's just become a huge sweatbox.. so many people.. not enough space.. air con on the lowest setting probably to save pure gym £££. Just a disgusting gym if I'm honest. Everyone just chilling on their phones chatting, not really having a proper workout, nothing wrong with that really just I miss how it used to be.. Can't get on any machine, weights are everywhere and not put back properly. It's More of a social event. Might as well go to The Regal Wetherspoons.. I go mostly at 00:00AM - 04:00AM in the morning to avoid people but even still you'll find it busy then sometimes And the smell in there in the day is horrendous

Positive experience: Was a bit under construction. No windows:/

Positive experience: Well the gym is alright.but PT dont respect other peoples they jump on mashine with he's client.doesnt matter you waiting for this..they use to much space with client.well the worst is they talking not training

Positive experience: The weights are a bit of a mess, they claim it is 24/7 but close the bathroom shut at midnight. Never join unless there is a discount, kind of wasted 20 pounds.

Positive experience: Good staff and selection of equipment

Negative experience: Since I joined Puregym, I got to know a lot of members and I love everyone. Unfortunately, I had an unpleasant experience. I have seen members train wrong but almost all of the personal trainers did not help them. I was afraid that other members will get injured. So sometimes I gave help to others, during my rest time during training. However, the managers recently approached me, that I cannot talk to others about anything related to training or give them tips. They instructed me to not help others, even if they ask for my advice. They told me that I must say no to helping them, and that I should tell them to go away. The managers also told me that I cannot work out with my friends, and that I can only work out with 1 friend. I have more friends and we like to work out together because it is safer that way and we have fun. They asked me to only work out with 1 friend for a few weeks and I am not sure why. I clarified that I don’t coach, don’t take money, I am just a member who enjoys working out with friends and have fun. After I agreed, I feel uncomfortable and unwelcome as the manager said I am “on their radar” and some other staff were staring at me and my friend while we were working out. She felt uncomfortable as well. After i sent email to pure gym they said sorry and no actions happened for 10 day so I finally decided to put it in public. as I am not the only one affected. My friends are also affected as they want to train with me but I have been banned from doing so.

Negative experience: Pros: 24 hr gym, cardio equipments are good. Cheap cons: Very very suffocating if you are doing a cardio on treadmill. Little to almost nil air con near the treadmill. The gym is not very welcoming due to lack of light. Interior needs touch up. Come here is you are looking for a cheap 24hrs gym.

Negative experience: Could be cleaner, can be very busy at certain times with no benches/ squat rack but that can happen in any gym. There were no bumper plates

Fantastic experience: Perfect end to a awesome workout

Fantastic experience: Ive been a member for 3 years and it has well maintained facilities, parking is free, friendly atmosphere, temperature regulated well and good value for money - oh the staff are very helpful (and coaches available if you want one). The gym has helped me train for 3 half marathons and a cambridge town & gown 10k. Also it welcomes people of all abilities - I was a couch potato before discovering pure gym.

Negative experience: Range of equipment is good, but the gym is so hot its a struggle doing even a light workout

Negative experience: A wide range of equipment but the gym itself is poorly maintained. Weights are never put back and machines are rarely un-racked. There are signs asking for people to keep the gym tidy but the staff never enforce any of the rules, despite threats of banning members. No windows and air-con is sporadic at best so prepare to overheat. A lot of the staff seem uninterested and thuggish. Sitting around talking to each other rather than taking an interest in what's going on around them. The 'personal trainers' seem to get the lift up to the gym rather than walk up a single flight of stairs. Make of that what you will. Not too busy in the morning so most equipment is available. There is an abundance of cardio machines that more often than not go completely unused. I understand that PureGym are trying to cater to all needs but the weight to cardio equipment ratio seems very askew.

Positive experience: Does the job I guess. Cheap. Some machines are okay, rowers are pretty poorly maintained. Not enough free weights, and of the 30 treadmills I've seen maybe five in use at once.

Fantastic experience: A good gym? Here it is. Wish it had a punching bag but it has everything else you can desire.

Fantastic experience: Joined recently. Professional and friendly staff with good equipment. Lots of classes.

Fantastic experience: any time if you feel to play gym is 24h

Positive experience: Good value for money, all the equipment you need and lots of free weights. Yes, it gets busy at peak times, but all gyms do. The only negative is the lockers - for the love of god please install some lockers that don't have such flimsy locks. You have to be careful which ones you put your stuff in or risk spending ages trying to open the broken locking mechanisms. If it wasn't for the lockers, it would get 5 stars simply for the value for money it provides!

Fantastic experience: Hi I’d love to feedback that I’m really enjoying Aimee and Luke’s classes in the Cambridge Leisure Park gym. They’re both incredible trainers, confident, competent, fun and encouraging. Always love to join their sessions. The rest of the team is also awesome. Thank you!

Fantastic experience: Something for everyone here from beginners to pros. With clean and hot showers

Fantastic experience: 24/7. I really like it. Really cheap and enough free weight for everyone

Fantastic experience: Great gym, good equipment even better staff

Fantastic experience: Professional and friendly staff! Worth the money and definitely recommended!

Negative experience: Completely saturated. Impossible to do anything. It is like be in a pub full of people. No enough equipment and space for the number of members they have.

Fantastic experience: Kian is a great personal trainer and his classes are really well instructed. I would definitely recommend! Thank you so much Kian

Fantastic experience: Puregym is a large gym and have a lot of facilities to workout. Also there are lockers to keep your belongings safe. And have the facilities for shower after doing exercises. There are personal trainers also in the gym itself. Is a good place to a person who would like to workout

Fantastic experience: Good gym with great kit

Negative experience: My entry code did not work for entry (Cambridge Leisure Park), and as I had traveled several miles to attend with a friend I entered with him. On my next visit today I was told I was banned from the gym, and my reason for entry in this way completely ignored. I have been a loyal customer - how can you ban me from entry when I have a valid membership code which would not let me enter?

Negative experience: "Your safety, and that of our staff and self-employed PTs, is a top priority." This is an often repeated PureGym mantra you can find on their communications and in-gym announcements, but do their actions and policies really back this up? I was disappointed to learn that this gym does not freeze gym memberships at a time when COVID infection rates have reached record levels. Regular gym goers will know that this location can get extremely busy (over 100+ people at a time, and ventilation is limited). Let's be clear, the business model of gyms are such that they really, really do not like to issue refunds or make it at all easy to cancel memberships. But a membership freeze during such times of serious public health concerns should be an option extended to all members. Am I annoyed to be charged for a space that I choose not to use because of health and safety concerns? Yes. But the larger point is that policies like this are a disservice to customers and to the general wellbeing of our population. I don't think this is a policy I can continue to support and this reflects poorly on PureGym as a whole. PureGym, please reconsider your membership freeze policies and do the responsible thing.

Positive experience: This gym is in need of a touch-up as it looks 'used'. Perhaps it's the lack of natural light, but regardless working out here is unpleasant. Yes you can work out and it's good value for money. The gym overall is not inviting. Tissues/soap to clean up things are not often refilled. The staff however is attentive and keeps an eye on things at all times. Acceptable range of machines, but nothing spectacular by far. 3-4 squat racks, which is rather little for such a well-visited gym.

Negative experience: Gym is alright, but lot of thieves roam the locker area. Jackets got stolen twice and staff are hardly helpful, they could just look up on CCTV but they didn't do that.

Fantastic experience: Clean areas, friendly staff, good prices.

Positive experience: Can be really really busy at peak times (after work), but a convenient place to go for a workout

Positive experience: I primarily work out in the early mornings before work, but occasionally go in the evenings with friends. It's the cheapest gym in the city by far available to the public, it's open 24/7 and has enough equipment for most things except when it's busy in the evenings, where you'll be waiting for racks and machines. The place is nice and clean, and while it sometimes lacks enough sanitiser bottles, people generally clean up after themselves and wipe down the kit when they're done. I've had to ask a couple of people to wipe down when they were done, but they were nice about it and got to it. There's a bit of an abundance of people that just want to sit on machines and stare at their phones. I've made it through half of my workout before some of these people have finished with one machine, which makes it very awkward for people trying to rotate between machines. There is a bit of a space issue. There are far too many bikes, treadmills etc in the gym. I've never seen more than a handful of them in use at any one time, even in the evenings when the gym is packed. Your audience here is largely students and others looking to weightlift, not do tons of cardio. Having to take a star off mainly for the leg press machine being out of action for over a month now. I'm recovering from a knee injury and it's one of the leg exercises I need to even up my thighs, which I now can't do.

Negative experience: Been here for 6 years fancied a chance-do I regret it...no

Negative experience: Without a doubt one of the worst gyms I've been in. The whole place is filthy everything you touch is sticky and greasy, its hot and humid inside with absolutely no airflow. There's a million treadmills cramping up the place but no one using them. The equipment is pretty old and missing some very basic stuff. If you still feel tempted to give them your money go for a visit and ask to be shown around I promise you won't come back.

Fantastic experience: This is the best Gym so far I have been. Complete package with reasonable price

Negative experience: I had read good things about this gym so I joined August 2021. The first thing that I noticed when I entered is that the air is warm and barely flowing, which is perfect for COVID transmission. Reading from other reviewers it seems the AC hasn’t been working for months. The cleaning stations where half broken and some of the bottles to clean equipment were empty. I’m shocked that this gym is allowed to stay open. I won’t be coming back.

Negative experience: I write this review from a place of frustration because I've loved this gym for a long time, it's a big part of my life and I don't want to have to change gyms. But this gym seems to have been completely abandoned; for example, today there wasn't AC, hygiene, music or enough benches (see pictures taken on the 22/08/21 by myself - I also recorded a video showing empty disinfectant bottles and cleaning tissue but couldn't attach to this review). But most importantly: for the love of god, turn on the air conditioner. While I understand the lockdowns have put a lot of pressure on businesses, this is a gym without windows. The lack of AC has become a hazard and it encourages germs such as covid to thrive in this much heat. I’ve also had to stop using the massage chairs (the reason why I upgraded to ‘Plus’) because the warm water on top of the heat makes it unmanageable. Staff have been telling members for months that the AC is going to be fixed "very soon", "when we get a piece we're missing", "next week". Enough is enough, this is 2021, it doesn't take this long to fix an aircon. I hope that this review helps Pure realise that this gym is no longer good value for money and they really need to step up. Many thanks.

Negative experience: Not enough plates or bumper plates and plenty of lazy people who don't know how to treat weights which has left some uneven flooring and damaged weights. The staff don't say anything but they are busy trying to make money with clients while training. No fault of theirs. They are friendly enough and do the job they need to. The space is not very well laid out and the heating seems to be on all the time. The aircon is non existent and it's often too busy , especially with groups. Overall it's in desperate need of an overhaul.

Fantastic experience: Easy to use and open 24/7

Fantastic experience: My go to gym in Cambridge. It’s open 24 7, and is less busy on Sundays and Saturdays so it’s ideal.

Fantastic experience: A classic puregym experience with plenty of equipment and space. Can be difficult to navigate into some of the rooms but you should find everything easily enough.

Fantastic experience: Some good gainages made here