Highbury Leisure Centre

Fantastic experience: Afrim was so helpful and attentive. Thank you for a great experience better

Negative experience: It’s so bad that child(male) needs to change cloth in front of naked adults man. There is no enough changing rooms, someone need to think and provide something that at least will Cover children during the change!!!

Negative experience: Have literally been coming here for 20 years and never seen it worse than today. Changing rooms disgusting covered in mud, tissues and rubbish. Two single lanes for medium and fast swimmers and then 6 for everyone else. Massively overbooked and staff rude when asked why they couldn’t split up lanes differently to accommodate more people.

Fantastic experience: Fantastic pool. The best one in Islington. Not too deep but deep enough for a lovely swim experience. Changing room is great and showers are good. Clean and a lovely time I had here. Set in Highbury Fields so a fantastic setting. Love ❤️ the pool and the area. Thank you so much

Negative experience: My experience with sauna and steam room is not quite positive: in the sauna the smell is so bad, looks like people are going there directly from the gym, without taking shower before. I could barely stay there ‍♀️ same with the steam room- also there was no shower to wash the seats in the steam room. In both sauna and steam room, people sit on the benches without using any towel or fabric under them, which may lead to some bacterias staying on the wooden sauna surface. Cherry on the pie is that even now (almost half day after my experience), I have this smell of sweat in my nose :( sad….

Fantastic experience: Thanks so much to Afrim for his amazing customer service, really flexible and supportive. Had a great time swimming and using the health suite. Lovely staff, highly recommend

Positive experience: The staff at the front desk are really helpful and nice and there are lots of facilities for a good price

Fantastic experience: Great staff clean swimming pool

Negative experience: Affordable, but dirty and run down. The changing rooms are embarrassingly filthy, and so are the functional mats in the main training area. Roof leaks in multiple places around the gym haven’t been fixed for months. The sauna is only heated to moderate temperatures.

Positive experience: Pool very good staff are very friendly.a special should out to young Alf great guy shame about the shorts regards gino Fernandez man off iron heart ❤️ off gold

Fantastic experience: Very friendly staff the front desk is very helpful and informative the guy with the beard spent so much time explaining everything that I had no questions left when I left it was a lovely swim I went for definitely recommend

Negative experience: I used to use the gym facilities here. It has some alright equipment, but it’s all in desperate need of a deep clean. Lots of grime caked in the corners of treadmills and other machines. If the gym is busy, it usually smells quite bad, so I think it could do with a better air purifying system. Temperature regulation often isn’t great, it’s often very warm and muggy inside. Change rooms/bathrooms are quite gross and in need of a deep clean also.

Fantastic experience: Very friendly and polite staff, especially Afrim, the legend! Great facilities, would certainly return and try out more as and when I'm back in the area.

Positive experience: I like this place and think it’s great value for money but not being let in 2 minutes after the not very well advertised door shutting time is objectively very lame - it makes no difference to you and is quite frustrating ! Consider being the tiniest bit flexible!

Fantastic experience: Good facilities staff members are very kind and polite would really recommend for you to come this leisure centre.

Positive experience: Used the pool to swim. I accept schools come and use the facility during the day but it would be nice to be told when paying if schools are coming soon and be told you will only have half a pool for the next hour*

Fantastic experience: I’ve been coming here to swim twice a week for the past 2 years and the pool does not deceive. The changing rooms are much better than in any other pools in the area.

Negative experience: The changing rooms particularly leading out to the pool area are absolutely filthy, as are the toilets and shower area. So bad that I avoided using them and changed my child in the car for their swim lessons. The toilets were unserviced, had fecal matter smeared on walls and smelt worse than compost loos, there was no working ventilation to remove the smell. This was noted over a period of two months after which we stopped using the pool.

Negative experience: Has swimming, gym, and sauna. Staff, not that customer, focused from my experience. More attention to detail is required as certain maintenance issues have remained even when reported. Had a sauna booked arrived to find several other waiting as the sauna or steam hadn't been turned on. Who runs this place? Basic turn your equipment on how had is it. And when someone did turn up all they could say is "it wasn't me" No apologies.

Fantastic experience: Great community gym and swimming pool. Staff are friendly and helpful. Afron at the reception was specially welcoming. ;)

Negative experience: The gym is nice but the cleanliness is poor. The lockers are always dirty with water marks they aren't cleaned. A cleaner is not employed so it's the staff who do the cleaning which means it isn't up to a high standard. I could definitely do a better job.

Fantastic experience: Clean, well-equipped, spacious and with friendly staff on hand to help as needed. A very welcoming vibe. Modern equipment, all working, good floor space, weight machines and free, plus an excellent swimming pool (booking required). Great example of an accessible gym. Oh, classes upstairs that I haven’t used.

Fantastic experience: I didn't use the gym,so can't comment on that facility,but I only have extremely positive feedback to give on the excellent classes.I only left because I have moved out of the area to North Yorkshire.The standard of teaching was excellent on every level ,Ania's classes were always superb,as was the guy (whose name escapes me) who did the boxing class...not just teaching,but sheer dedication too.Pilates was excellent...I just loved it,and the Reception staff were always so helpful and pleasant.I miss you all.The studios and equipment were first class,and I met some super people there.I will never forget my time at Highbury and wish you all continued success for the future.

Negative experience: Rude staff on the front desk - you also have to book sauna/steam room (which isn’t even possible on the weekend).

Positive experience: Please enforce the "no shoes" rule in the pool changing rooms by providing a space to remove shoes. The floor gets dirty, encouraging more people to leave their shoes on. Otherwise the pool is nice and the showers are ok- do add a holder for soaps in the showers!

Negative experience: It seems Better have plenty of time to reply to people's negative reviews, and offer false platitudes, yet are doing absolutely nothing to address the numerous complaints that have been made about the same things. I say this because the same issues that were complained about on multiple review platforms months and months ago still persist to this day. This includes: 1) Overcrowding in the pool and people selfishly and inconsiderately using the wrong lanes. I'm a slow swimmer due to health reasons, and therefore need to use the slow lane. However, pretty much every time I use the slow lane, it's packed and several of these swimmers are extremely fast. This poses a safety risk to actual slow swimmers. They take advantage of the fact the slow lane is relatively wider than the medium and fast ones. Many of them swim very recklessly - and some quite aggressively - with their arms and legs thrashing all over the place, and making it very difficult for me to swim. Last week, some bloke from the medium lane decided to swim under the rope into the slow lane and almost kicked me in the face whilst doing so. He managed to kick my wristband off my wrist. I told him that he needs to watch wear he's going as he almost injured me. He ignored me and proceeded to swim on at a stupidly fast pace down the slow lane. During the same session an extremely bad swimmer straddled two of the one-way lanes, meaning others couldn't get past him. Myself and another swimmer politely asked if he could stick to one lane. He reacted angrily to this and said he wasn't doing anything wrong before shouting after us as we swam off. The lifeguards witnessed this but did absolutely nothing. There's a strong problem of terrible and aggressive male swimmers dominating the slow lane and intimidating weaker swimmers. Better, I don't think it's asking too much to advise your lifeguards to keep an eye on this problem and tell fast swimmers to move to a more appropriate lane. Also, they shouldn't idly sit back when customers start shouting at other customers. 2) Gym classes constantly being cancelled last minute and gym-goers not being informed about it. This has happened multiple times. I've turned up to gym classes and queued outside, only to be told be an unapologetic member of staff that the class has been cancelled. On several other occasions the regular class has been replaced by something completely different but this isn't communicated by the gym, including on the app. 3) Overcrowded gym classes. The class studios are very small. A lot of the classes permit a moderate number of class-goers to reflect this. However, some of the classes are so ridiculously overcrowded that it's obvious not everyone has booked the class, and have snuck in instead. This is really unfair to those who've booked ages in advance. It means that more high-energy classes which involve a lot of movement (including punching and kicking the air) are a nightmare as you get people constantly joining the class late and getting in your personal space, so you can't move around properly. It also poses a safety risk as I've had several near misses with crashing into other class-goers and nearly being hit in the face by other people's arms. Some class instructors are letting daft amounts of people into classes, despite there clearly not being enough room to accommodate them all. They should start asking people to show proof of booking, like responsible class instructors at other Better gyms when they clock too many people are there. 4) Poor facilities. The changing rooms smell rancid at times and aren't properly cleaned. The hairdrying space is tiny and cramped and gets overcrowded easily. One of the hair straighteners has been broken for months and staff are aware, yet no one bothers to remove it or get it fixed. In the swimming changing rooms, there is no drying machine for swimming costumes, which seems very outdated and poor.

Fantastic experience: The swimming pool is warm, clean and sunny thanks to the skylights in the roof. What puzzles me is the customers who don't change their shoes for flip flops and go straight into the changing rooms. It's such a small effort that is needed to keep the place clean for all.

Positive experience: It can get busy, and the change rooms need more regular cleaning, including early evening. Besides that I like this gym, it has good facilities and equipment and class instructors.

Negative experience: I was unable to book for me and my husband to attend the mixed Sunna session. I was told we have both to be registered separately and book it individually. I cancelled my 2 bookings I made. It’s been more than 2 months it has not been refunded. They have bad customer service.

Negative experience: I don’t understand why the studio rooms are never open. Also, terrible attitude from some staff there. Disappointed.

Fantastic experience: A great place with really helpful staff, with special reference to Afram on reception who was very accommodating and helped us out during our recent visit to the leisure centre.

Negative experience: mes showers are filthy and the ceiling is covered in black mold. isn't this a hazard for the health of the customers?

Fantastic experience: Great experience joining this centre. Lots on offer, friendly and knowledgeable staff.

Negative experience: Baby swimming classes - the kids pool is decent and the instructor Ash is amazing (Friday mornings), in fact he is the only reason i keep using this facilty. The cleanliness of the women's changing rooms really lets it down, it's grimy with hair, gum and used plasters on the floors and in the family changing room. Crumbs and dirt from shoes everywhere so definitely take sandals and the showers are very uncomfortable and dangerous to take a baby into. It's not large enough and you cannot rest items anywhere. My husband can't take our son swimming on his own because there is no family changing room in the men's changing area. Very disappointing for a gym that had a massive makeover.

Negative experience: To: Islington Council and the Managing Director of GLL. The customer service, especially at the front desk, is abysmal. Their evident indifference suggests they're unconcerned about members cancelling due to their poor service. Additionally, the cleanliness of the facility is concerning. I urge you to inspect the changing rooms to see for yourself. It's disappointing to see that after the extensive refurbishments following the fire, the staff seem to be diminishing its value. This has led me to cancel my membership. Immediate action is required. I'm not the only one expressing this view; please refer to previous reviews for further feedback.

Positive experience: Great pool. Modern and clean. Water temp. perfect for a long swim & air temp nice and toasty.

Fantastic experience: Great experience, life guards were excellent and very professional, especially the man with long blonde hair - when we went last month we had a great swim.

Fantastic experience: Modern, updated gym and swimming pool.

Negative experience: You cant go swimming after school because of swimming lessons so other kids miss out if they just want a swim ridiculous all these pools should allow after school fun swimming

Fantastic experience: I went today for the first time for a swim and got served by Jaimie, who has been very kind and helpful. Enjoyed the long pool and it wasn’t crowded at all - will definitely come back

Negative experience: 2 busy always have to wait for machines

Fantastic experience: Very spacious park with many leisure facilities for kids. My kids love the park ❤️

Negative experience: It's a well situated leisure centre, with good facilities. However, what I feel lets them down is the hot and cold front desk employees, who can have a snarky attitude. Previously, we arrived to scan in for our pool session, but the gates were faulty - so after queuing and speaking to a team member, we were told to 'turn up on time next time'. It's a shame they felt the need to be snappy, as we had patiently been there 10 mins prior to the session start time. It's also a very busy indoor pool, so it can be quite hit and miss as to how many people are swimming at a time, with little crowd management and over busy lanes.

Positive experience: Love this gym. There are good equipment and it's always clean and welcoming.

Positive experience: Was only allowed to use the small pool although the website made it seem as if me and daughter could use the big pool. I probably missed it to be fair. Facilities are good although I had to use the male showers and changing rooms there was a family change cubicle. Good experience in all and the staff were very helpful.

Negative experience: To: Islington Council and the Managing Director of GLL. I was bullied in the gym today and your staff did nothing to address it. If anything, your female staff encouraged it. I went to use a mat in the communal functional area. There was another lady next to me on a mat doing handstands. She said she was there first and might kick me accidentally so I should move. I said I'm using a communal mat and I'm in my space. She ignored that, first put her leg on my mat while doing her handstand and then kicked me, without offering any apology. I went to the front desk staff to explain the situation and clarify what the gym etiquette is in this case. They agreed with me that it's a communal gym and I'm in my right to use the mat there (that's placed by the gym) and shouldn't have to move. The female staff came along with me to remind the lady the same. However, once we got back inside, the staff was firstly mute for the first few minutes and then completely switched sides and said the other lady was there first. So are you saying although we are all paying for a gym membership, anyone can go and occupy as many mats as they want, kick and bully others without any apology? And your staff will not just tolerate it, but actively encourage it? By that logic, if I'm on an elliptical and the 2 machines next to mine are free, and if someone comes to use those, I'm well within my right to tell them I was there first and I'm flailing my arms and legs around, so I might kick or punch them, and hence, they should not use those machines? If someone needs additional space, they should move their mat / machine around as long as the gym permits that. They should not expect others to move around based on their convenience. If not, they should get their own personal gym. What's the logic for placing mats / machines the way you / other gyms do, if people can do whatever they want and get away with it? I went back to the front desk to explain what had happened and the male staff agreed that it was not right. He gave me the email of Mital, the manager as he said there's nothing he can do even though he agrees it was wrong. I feel bullied and disrespected. Your gym staff are supposed to take care of their customers, not actively encourage bullying. Also, if they did think it's acceptable to just occupy mats and kick others, they should have clarified it the first time when I went to the front desk to clarify your gym guidelines. They didn't have to agree, then go inside and disrespect me in front of the entire gym. It's also appalling I was bullied by a woman and that was actively encouraged by a female staff. Is this the environment you want in your gym? For people to feel unsafe? I demand a full investigation into the matter including a CCTV footage review of this incident, and for necessary action to be taken against the female staff and the other customer involved.

Fantastic experience: excellent clean facility security friendly staff

Positive experience: Really decent place to visit, usually. One of the spinning instructors tried to embarrass me today, by being rude, but besides that it's relatively decent.

Negative experience: They don’t turn on the air conditioner regularly in the summer and there is no ventilation. I don’t pay for a gym so I can suffer a heat stroke indoors. Their ellipticals are very few in number and half of them are always broken.

Negative experience: Women changing room next to pool smells like a public toilet or homeless. Avoid the rude yoga ((temporary )) instructor : VALENTINA, Not only rude and rubbish English the class is effectless and not useful for maintain health.

Fantastic experience: All members of staff are very friendly, and accommodating. My children are learning to swim there, and enjoy it very much. The facilities are well maintained and clean.

Fantastic experience: Today I came to Highbury leisure centre to inquire about the membership as I haven’t been to the gym since the pandemic. I was met with a young man named Afrim who gave me all the information I required and more. I was shown the facilities by Katie ( I believe she was the duty manager ) who was also absolutely brilliant. Both made me feel very welcomed and put my worries at ease. Lovely team and site.

Fantastic experience: Today I experienced fantastic customer service from Afrim & Katie. Myself and a friend arrived to be greeted by smiles and a helpful attitude. My friend is a Gym newbie who’s on the road of increasing her fitness. Their knowledge of the services available within the Centre put her at ease and will contribute to her attendance. Thank you both,

Positive experience: Nice new pool that was not too busy. Spacious changing room but the floor was rather dirty- it would be nice to clean this more regularly.

Fantastic experience: The pool is great! Clean, spacious and has lots of times available. I have also done yoga and that was good.

Positive experience: It's where I go to do my gym thing and it use to be great. However recent visit - in the hot weather had to request air con to be turned on as well as asking for paper towel replacement. Grubby toilets with no toilet paper. Not sure if there's a staff shortage but not impressed. Set back having to book a sauna and steam in advance.

Negative experience: The gym and pool are nice, staff friendly. Avoid the personal trainers: awful experience with one of them (Lenka Pirova): laughing at customers that don't understand the exercices, bodyshaming them and putting their health/life in danger. Not given back the money of sessions when you decide to stop working with them.

Fantastic experience: Friendly staff and good value. Nice pool and well kitted out gym. Shame that pool does not have exit at sauna end.

Negative experience: Absolutely shocking lane management that results in utter chaos in the pool. They do not accommodate all levels of swimmers which makes it difficult to swim one lap without stopping. I have left the pool many times because it's impossible to do a session. Very poor.

Negative experience: Half the pool is regularly closed for school groups, so it gets very crowded and noisy. They don't put these times on their website, so it's pot luck when you arrive. The floor of the changing rooms is often quite filthy.

Positive experience: A nice gym and pool with a relaxed atmosphere and not too crowded. Gym could do with another bench/rack and a few more benches. Not much space for mat work or stretching since they added the cycle suite but even peak times are still fairly manageable. Only downside is that the changing rooms are badly in need of a solution for the muddy slurry on the floor – even just to get some mats so the water can drain under like many other pools and gyms do. Especially after the schools have been in, or when it's busy the changing rooms are very filthy due to their small size and water from the showers mixing with the dirt.

Positive experience: Great facility! I like this center, the staff is very kind and always try to help us when we need it. The pool is clean and doesn't freeze like some others I've tried. The changing rooms are clean and the hair dryers work! The swimming instructors are very good and enter the water with the children to demonstrate the correct swimming gestures and to keep them entertained. The only thing I don't like (in the women's locker room): there are few showers compared to the influx of children and the first one on the left is always cold, be careful! They should also build a series of open showers where the kids can take the shower all together and don't freeze waiting for their turn.

Fantastic experience: Great service. The staff helped us immediately. We are travelling so finding a gym to accommodate us for swimming might not be that easy. The staff helped us and we went for a 1.5km swim. Really enjoyed the experience.

Negative experience: The pool is always overcrowded. With swimming lessons always on there is always only one lane available for swimmers not using the slow lane. You have people doing breaststroke and fast freestyle in the same lane. It's ridiculous. It's not the swimmers fault. There needs to be better lane choices for all abilities. Especially when we are paying to use the facilities for training.

Negative experience: Reviewing from gym perspective. The recent renovation was pointless, it decreased attractiveness of the free weight area. Olympic weightlifting platform removed (why??), the callisthenics bars removed (they were super useful). All that to just leave a massive empty space in the middle. Has anyone thought that through??

Fantastic experience: A truly breathtaking experience at this leisure centre amazing facilities ranging from the sauna and steam rooms to the gym and the swimming pool. All staff are incredibly kind and helpful especially one of the younger lifeguards who I believe his name started with a T. Would definitely recommend

Fantastic experience: Great gym area with spacious clean bright pool even though I don’t use it. The Sauna is controlled well, overall all the staff are very welcoming, friendly, helpful and approachable. I have seen a lot of improvement recently , and Thank you guys for making the centre enjoyable.

Fantastic experience: For a Year now since the change in management, the leisure centre has only moved to become the best centre in the borough. keep up the good work, love coming here, positive staff, great gym and pool.

Fantastic experience: Nice place. Swimming there always pleasure.❤️

Negative experience: Nonsensical refurbishment I review the gym, not the pool. There used to be a good range of equipment, if a few issues and layout flaws. The recent refurbishment was a waste of money and made things worse. There is now just one squat rack rather than two, a much inferior callisthenics frame, removal of lifting platform, seemingly all to make way for a big empty space in the middle. Why?! Obviously this was not thought through or consulted on with gym users. I won’t be returning

Fantastic experience: Great center has an amazing and helpful work force especially the Junior life guards like the light skin one with plates and the white one with a fade they were vey helpful

Fantastic experience: Im new to the area, and i had decided to go to Highbury for a swim, the facility was very clean and presentable the staff was also very lovely. I had a few questions about the centre and had asked this young man working there ( i think is name was sheldon) he was particularly nice and understanding and gave me all the information i desired. I highly recommend this leisure centre if you want to go somewhere welcoming and relaxing.

Fantastic experience: Great and clean facilities! Friendly staff and access to all equipment.

Positive experience: It's clear that management have no clue about fitness as the constant changes to equipment, layout or swimming lesson times are counter-intuitive, unergonomic or nonsensical. Gym equipment has been swapped again, so now there is only one squat rack and hanging bars are too fat & slippery to do pull ups or inversions. Floor mats are placed close to walkways, swimming lessons change week to week forcing swimmers to cram into single lanes, machines are placed facing blank walls or right up close to tv screens or under bright lights. Surely PTs could have been consulted at least?! Worst is that when you complain by email, responses from management are full of platitudes and place responsibility on guests to be accommodating. A polite FU. We are training here every day out of love for fitness, it would be nice if management could also put an ounce of love into our gym experience.

Fantastic experience: It's been a while since I've stepped foot in here, it's been refurbished and looks amazing! So much cleaner than before. The pools are sectioned off for Lane swimming, for different abilities which is helpful.

Positive experience: Very good.. the disabled changing room was available. I like this changing room but there is no shelf to put my shampoo. Also inside there is the Locker, to put my cloths in but what would I do if while I'm swimming someone else uses the room?

Fantastic experience: Outstanding, very good gym and pool and staff is absolutely friendly, a guy with a beard and long hair, I think his name began with a A, anyways was really polite taking me around, he seems very passionate about his job and his attitude is very welcoming and just goes above and beyond, I’m definitely creating a membership mostly coz of the welcoming environment

Fantastic experience: Lovely swimming pool and gym. Lots of windows in gym allowing lots natural light. Beautiful leafy location in the bottom park. Staff were very helpful and friendly.

Negative experience: Reviewing from a gym perspective. Their pool is easily a 4/5, but the gym is outdated and not worth the cost, especially with cheaper gyms around. Plus side is that the gym has decent technogym equipment and spray bottles, alongside breathing space. However, letdown by things like: - broken rowing machines (1 out of 3 works correctly) - plates with torn seals that don’t slide onto the barbell - most benches with tears - rusty barbells - limited plates, and no bumper plates for the lifting platform. If one person decides to go heavy on the leg press, they’re taking most the plates available - one tiny lifting platform - TVs wasting electricity and budget that could’ve been used on equipment - when the boxing bag is hit, the entire rig shakes which is a silly when you’re using the dip bars. - smith machine rusty and the safety clips/pins can’t even be pulled due to age/friction. This is just a few of the many things which has led me to cancel my membership. As mentioned, pool really is great but the gym is lacking attention. Renovations are taking place over the next 8 weeks, but I wonder if the above will be looked at before then. Staff are cool, kind and always on hand if you need them. Big up to Alfred and Rachel who are always walking around with a smile.

Negative experience: This pool used to be great when the kids were younger but not so much now. Very dirty changing rooms. Smell very bad and floors are filthy. When leaving changing rooms to enter pool area needs a good wash. Rats running around outside near entrance and also in bins just outside main entrance. Gym stinks like BO and most equipment is dirty. Only giving 2 stars as staff are really nice and friendly but this place definitely needs a cleaning team on premises all day like britannia leisure centre.

Fantastic experience: My favourite Better Gym, it's clean, which is one of the most important when you go to a gym, swimming pool.

Negative experience: The pool is a nightmare until around 8 pm , it’s overcrowded and no one checks if people booked session ( even I didn’t know we had to book with the membership and only discovered that recently ) , the changing area are disgusting as people keep going in with their outside shoes creating a brown slurry on the floor . The showers are full of hairs , shampoo on the wall … the state of the pool access in general is quite repulsive ( a lot of people don’t shower before coming in ) sadly it’s the only gym with a pool in the area but 50£ for a disgusting pool filled with people that sticks to your bottom the whole smim time is a bit much . Otherwise lessons and gym is nice and the big windows are appreciated .

Fantastic experience: Not the biggest gym in the world but clean facilities and working equipment. The swimming pool is nice too outside of the busiest hours

Positive experience: I came her with school for swimming and it's pretty decent although not the cleanest. There is a 2m deep pool and a 0.8m deep pool, the small pool was good and the trainers were really helpful. There are hair dryers too which is good

Negative experience: Strongly recommend avoiding this place. Called in the morning to inquire about getting me and my 15 year-old son registered. Was directed by a lady on what membership to select, how to pay. When I arrived in the gym in the afternoon I was not allowed in, on the grounds that 15 year-olds are not allowed in the gym. I had asked precisely that question in the morning, as that was the only purpose os my booking. People at the front desk not only were rude but also stated that they could not issue a refund, that I shall spent now another hour on the phone with the same lady I spent an hour in the morning, so that they can process my refund as there was nothing they could do. Overall, a very messy and unprofessional experience, wasted a few hours and who knows how many days more to get my money back. Follow-up to my review: Four weeks later I hadn't got any refund. I called again, and it turns out the person that had told me that it was canceled and would get my money in two weeks, did not cancel at all, essentially didn't do anything. A guy called Darren in customer service handle this with extreme patience, apologized in the name of Better, explained to me everything they did wrong in every step of the way, and issued a refund.

Fantastic experience: lovely new pool Great swimming lessons

Negative experience: Hello, ..Today I was at a yoga class andI want to complain that the class was quite cold and the air conditioner was on all the time and it was blowing very cold air.Instead of enjoying my yoga class, I kept thinking that I might get sick...Since the middle of the class, I was very cold, and I had to leave.I really hope not to get sick after this lesson.(((((I am sure that for yoga classes, classes should be warm, not cold, like in a refrigerator.I would very much like to get into the sauna now in order to warm up, but, unfortunately, everything is busy.(((((

Fantastic experience: Spacious and good equipments, the fitness classes are good too. I woul recommend trying the body conditioning and HIIT classes.

Negative experience: Only one disabled toilet to change with someone who you you are supporting to the pool. The changing rooms are and the floor is always filthy due to no one taking their shoes off when entering. On the plus side, the staff are very helpful and some are very friendly

Fantastic experience: such a good swim experience and love the idea of hair dryers in the bathroom!

Fantastic experience: Amazing place, amazing staff! Real improvement since the back end of 2021! Keep it up!!

Fantastic experience: Great revamp with spacious, clean and bright gym and pool. Sauna doesn’t open till 8am only downside. Staff are all friendly and welcoming and great location near the tube.

Positive experience: Facilities are good, toilets could be cleaner. Would be great to have more mirror/mat space for using the smaller weights/doing other exercises because there's only mirrors in the weights room and it gets cramped easily.

Negative experience: Showers dirty to a point of extremely unhygienic, cannot believe this is legal. Lived in many countries and visited gyms all over planet earth but London “leisure centers” are the creepiest thing I've ever paid for. Expect lots of strangers hair, boogers, mould, mud, rust etc...

Positive experience: The gym is not that much good but suna and steam room is good. The swimming pool is shallow and it's not good for adults. It's very good for children

Fantastic experience: Better are an absolute disaster for booking and changing swimming lessons. Their phone line is understaffed, cuts you off without warning and you can't do what you are supposed to be able to do online. BUT when I walked in here, having talked to 2 other guys first, Frances took control and ensured my previous lessons were cancelled and swapped for new ones. I was very angry when I walked in and she solved everything. Very impressed!

Fantastic experience: Enjoyed every class, staff very friendly, classes very well managed,apart from the Sunday Pelates class, was awful. And the tutor was very unprofessional

Negative experience: Nice refurbishment. Swimming lessons are awful. Lack of teachers, unsafe ratios leading to lack of supervision. Not safe for swimming lessons at current staffing levels.

Positive experience: It was ok,hot shower, the class was amazing,I'm not telling you what it was as it's already over subscribed

Positive experience: Had not been here since the fire. What a transformation. Helpful staff and very clean throughout. The showers are a bit of a letdown but have thoroughly enjoyed the spa area and the pool.