Nuffield Health Didsbury Fitness and Wellbeing Centre

Negative experience: Before joining the Didsbury branch, make sure you’re fully aware of what you’re signing up for. Once you sign the contract, you’re locked in and have to bear all the frustrations that come with it. I’ve been a member at the Didsbury branch for a while, but I’m really disappointed with how management prioritizes profit over member satisfaction. Recently, they canceled the Monday evening Functional Training session, which was extremely popular and always fully booked, often with a waiting list of 10-20 people. Instead of replacing it with a similar class on another day, they’ve used the same time slot and venue for chargeable group sessions. Didsbury is supposed to be a higher-tier gym with more expensive memberships compared to other branches like Bolton, Manchester Printworks, or Preston. The justification for the higher fees is supposed to be better facilities and more classes. However, similar classes that are included in the membership at other branches are turned into paid sessions at Didsbury. This is completely unacceptable. Then why should I pay higher-tier membership fees if I still have to pay extra for classes? It is crazy. It feels like management is more focused on squeezing every penny out of members rather than providing a good experience. Cancelling such a popular session without offering an alternative is ridiculous and shows a lack of consideration for loyal members.

Fantastic experience: Family and friendly environment and excellent customer service

Negative experience: I would highly recommend you avoid signing up to this place. It needs a massive overall and new/more equipment (and a change of layout!). They are always running out of sanitising wipes - which of course is concerning. They’re also only open till 8pm during weekends, which shows that they care more about the staff vs their paying members. Most people don’t bother with the pool/sauna/stream room facilities, or classes so they should offer a membership to accommodate those who are only there for the gym and nothing else , since £80 is a ripoff for the little in return you’re getting. No need for a copy & paste response from the Nuffield management please.

Negative experience: Used to be good, now seriously declining. One star. I've been a member here for more than 2 years and have watched this place go downhill. They raise the prices every year, but the facility is falling apart. Hygiene is a major issue: The showers consistently smell bad, and the general cleanliness around the gym is poor (check my photos). Constant maintenance problems: The steam room is broken more often than it works (at least once a month). The men's changing room is also frequently closed for repairs. There's a noticeable leak in the roof that hasn't been fixed. Recent Incidents: * December 22nd: The pool was closed in the morning because the lifeguard didn't come to work! Unacceptable. * December 23rd: The website says they're open regular hours today, but they just told me they're closing early at 8 pm. This is misleading and inconvenient. Bottom line: This gym is not worth the money anymore. Management needs to seriously address the hygiene, maintenance, and staffing issues. I'm considering canceling my membership.

Fantastic experience: Had a really great experience with Matty Hickson membership advisor. He was very friendly and gave useful information, has lots of knowledge about the gym and other local gyms in the area, he answered all the questions I had.

Fantastic experience: Lovely gym and great facilities!

Fantastic experience: I was struggling with knee pain and saw Matt the physio to try to sort it out. It's taken several months of work but with Matts excellent knowledge we've finally got to the bottom of the issue and following his treatment plan my knee is feeling stronger than ever. Thanks Matt

Negative experience: Prices increasing (again!) and there’s certainly no improvement in the facilites. The turnstiles seem to be broken every other week, jacuzzi was removed, spin bikes very temperamental. Over priced, average gym.

Fantastic experience: I enjoy having both the gym and the cafe here. Sanaz, the lady at the cafe, is incredibly friendly, and her coffee is absolutely delightful. I highly recommend it!

Fantastic experience: Excellent so far. Cafe reasona ly priced. Lots of good equipment. Down side locker area, it needs some one to actually check that that lockers are clean inside and tidy and also a bit more room to sit and change, place holdall or trolly bag but other than that all is ok

Negative experience: The gym facilities are below average at best (e.g three flat benches for ~5000 members!) and are virtually unusable at peak times due to the lack of equipment. Anyone serious in training should look elsewhere. Hygiene is also poor, they got rid of paper towels (available in most £20 per month gyms) for sweat etc citing environmental reasons. Someone should inform them that paper is both recyclable and biodegradable… Most of the staff are great but the gym is seriously understaffed and it’s not uncommon to find NO staff on the gym floor on Saturday afternoons and Sundays which raises health and safety concerns. What really lets this gym down though is the poor management of the PT service. For the price paid (~£80 per month membership and (£40+ for a PT session) the level of customer service is poor. I had to wait on average 7 days to hear back from my PT on booking sessions. I raised this with management but sadly got no response back. I feel that this gym really lets the Nuffield brand down and has been seriously let down by its current management. Their lack of response to all reviews posted speaks volumes.

Negative experience: Do not join this gym for yoga classes! Great teachers and lots of classes but the studio is next to cycle studio and weight area. When doing yoga all you can hear is the base from the gym and during certain classes the noise from the cycle studio next door. In steam room in ladies area, small titles fall from the ceiling. Such a shame, staff also don’t seem interested with feedback!

Fantastic experience: Had Physio here for my sprained ankle, which was excellent. Made a lot of progress in just a few sessions.

Negative experience: The main reason for me joining this gym was to take advantage of the Creche facility so I can train whilst leaving my little boy there. I cannot fault the Creche, staff and nursery are lovely. Unfortunately my low star rating is based on the weight training area and the changing rooms. Everything is a bit tired, rundown, and the gym area specifically is often a mess (weights and equipment everywhere), and sometimes unclean and smells bad. For the premium price I'm paying to attend I'm disappointed and will start to look elsewhere for gyms with Creches.

Fantastic experience: Due to injuring my knee in May, I have been receiving on-going physio for around 5/6 months at Nuffield Health and Matt has provided an excellent service. He was very knowledgeable about what the injury was and how best to approach the recovery, and there was always a science and reasoning for what we were doing. He gave me a structured workout to target areas of muscle weakness and later on brought in some balancing tasks to help give me the best outcome, and my knee has since made a full recovery and I am back out running 10kms again. Thanks very much for your patience and hard work Matt!

Fantastic experience: Very good atmosphere

Negative experience: Very disappointed with this gym. As a member of the Preston gym I had to pay £7.50 to use this gym to find the spa is nowhere near as good as Preston's. No jacuzzi, no saunarium and the steam room was disgusting. How on earth this place is a tier above Preston I will never know. Definitely won't return to this hovel again

Negative experience: As a member in preston I thought I would try didsbury gym. Its a tier above ours so had to pay £7.50. What a disappointment, steam rooms are in changing rooms with no steam, where I could find no single changing areas and all bunched up getting changed together like school. There is no jacuzzi and the sauna is in the pool area with no hooks for towels no ice bucket or cold shower. Definitely not above prestons gym.

Fantastic experience: Great week doing life guard course and staff us safe, food was great at restaurant and training was suitable for course

Fantastic experience: Sanaz is absolutely amazing! Her exceptional service at the coffee gym within the gym makes every visit a delightful experience. Her friendly demeanor and top-notch barista skills create a perfect blend of great coffee and a warm atmosphere. Sanaz truly stands out as a gem in the world of gym cafes, and her dedication to customer satisfaction is commendable. If you're looking for a fantastic coffee experience, don't miss the chance to be served by Sanaz – she's a true star!

Negative experience: signed up three children, and they seem to enjoy the showers more than the freezing cold pool. The staff claims to monitor it regularly, but I have my doubts. It's quite chilly, and they refuse to increase the temperature due to the cost. If you ask any gym member, they will confirm this.

Fantastic experience: Amazing gym! Always a fabulous welcome and the range of classes is the best around with wonderful instructors

Fantastic experience: Great place for me and my family to get active!

Negative experience: I anticipate receiving the typical response, but I feel compelled to express my concerns. Despite the club's claim of being more family friendly, the pool consistently remains uncomfortably cold, causing my children to shiver and want to leave. I have also spoken to other parents who share the same sentiment. The club insists that the pool temperature is maintained between 27-29 degrees, but trust me when I say that it is far from enjoyable. It is disheartening that they refuse to increase the temperature due to financial reasons, as evidenced by numerous reviews highlighting their cost-cutting practices. They flat out refuse to listen and it’s just sad.

Negative experience: Asked to wait at reception to meet a sales rep that never arrived.

Positive experience: Amazing yoga class today with instructor Karl Brown , he's absolutely great, it was one of the best yoga class I have done in Nuffield I

Negative experience: I have never been so disappointed with a gym before. This place doesn't even deserve a one-star rating. It's a complete waste of money. First of all, they constantly have issues with their facilities. The jacuzzi is always closed, and they even had the audacity to change the men's showers to family-friendly ones. Who wants to shower in a communal area with kids running around? And let's talk about their pricing. They charge an exorbitant amount of money and the services they offer are not even worth £20. I could get a better workout at home for free. On top of that, they keep changing the gym hours without any notice. I mean, seriously, since when do gyms have to close at 8 pm on weekends? Are they a supermarket now? People have jobs and they should be able to come at their convenience. The standard closing time on weekends should be at least 10 pm, and on weekdays, it should be 11 pm. Overall, this gym is a joke. It's like a cheap supermarket pretending to be a fitness center. Save your money and find a better gym that actually values its members.

Positive experience: Good gym, nice non judgemental atmosphere and friendly staff. Pools great and changing rooms are nice and clean. Seen the reviews about showers, never had any issues always had a nice warm shower.

Negative experience: There is always something wrong at this gym - leaking ceilings, the pool floor has been broken for months, the jacuzzi has been turned off and is now being filled in and there is always equipment missing or broken. They let children swim in the pool lanes used for lane swimming and don’t implement the evening times where the pool is meant to be adult only. The price of the membership has then increased for what reason I do not know. I then got stuck in the Nuffield health in town for 3 hours and the staff at this gym (my home gym) have promised to reply to me on over 4 occasions by phone and email and never replied even though they promise to. Any query you have will go unanswered by phone or email.

Negative experience: Gym is good but after the changes and increasing prices I don’t know how long more I will be keep my membership. My wife and daughter have cancelled theirs. So bad.

Negative experience: this gym costs over £70 and it's an absolute joke, freezing cold in the mornings the atmosphere is awful and the staff as just grumpy. This gym should be no more than £30 a month, can't wait to leave and join Waterside.

Negative experience: Very mediocre gym,over priced, hopeless management and staff. Few staff like leila,ash,omar and matthew are pretty good and welcoming.

Negative experience: Been a member of Nuffield for years now but the gym has really went down over the last year. Really disappointed to hear today that the Jacuzzi will be closing and we won’t be getting a price reduction on our membership. Will be looking to join another gym now as it’s sadly not worth the money.

Fantastic experience: Great pool/sauna/steam room and lots of classes to choose from with very good instructors.

Negative experience: The gym itself is nice but recent changes make my partner and I think is it really worth it. Firstly they shut jacuzzi down, then switched off the heating in the coldest months. Literally you can’t train there now unless wearing few layers. Even the staff are wearing scarves and big jumpers to keep themselves warm. Very disappointed, especially when Nuffield is a charity.

Negative experience: Gym used to be good but recently went downhill as they are making too many changes to save money, such as jaccuzi being closed at all times, half of the machines are switched off to save on energy bills, during the day there is no heating on so the gym and changing rooms are freezing cold, and shower temperature has gone down the water is only luke warm now. Disappointing for the price of the membership

Negative experience: Quite surprised with the service at this gym considering the price being paid for membership. Coldest time of the year, would've expected the gym to have good heating but it's too cold to workout. Cold showers! Definitely not worth the money. Don't join!

Negative experience: Jacuzzi been closed for months now until further notice,prices gone up by £5 water temperature in the showers are cold and the gym is literally freezing to the point that you can’t train, lots of cardio equipment been switched off with a sign out of use ,lots of people complaining about how cold the gym area is but management are not helpful at all and when I approached them their reply was club trying to save money on the bills, This gym is not fit for purpose they need to shut it down Time to look for a new gym

Positive experience: First time back at a nuffield since attending a different one before covid. It's fine but no luxury. No towels provided? Changing rooms could do with a revamp. Lots of equipment but gets busy.

Positive experience: Gym is good, weights are tidy, staff are helpful. Only issue is the gym is borderline unusable at peak times so wonder if it over subscribed?

Negative experience: It’s ok. That’s all. Not worth the money. And the jacuzzi is about as warm as a puddle outside.

Fantastic experience: Excellent facilities, one of the best Nuffields I’ve been to. Keep it up guys & girls.

Fantastic experience: The gym equipment is up to date and well maintained. They have a swimming pool, sauna and jacuzzi. The jacuzzi was not working when I visited. The lockers in the changing room need a padlock, which you bring yourself. The cafe was lovely, and had a small play area for kids. Parking was free in the Parrs Wood centre car park.

Fantastic experience: Well I don’t even know where to start Danial has made my first ever experience in a gym great he’s made me feel very comfortable in the gym I thought I would never come to a gym alone but hes changed that.. honestly great experience here and would highly recommend it here a massive shout out to Danial

Negative experience: I only had a tour of the gym and its facilities, and was not allowed to try out the gym after traveling quite a distance for my tour. I got the impression that they wanted me to sign up then and there, which made me feel uncomfortable and pressured.

Fantastic experience: This is such a good gym!!!! best gym ive ever been a member of

Positive experience: This is a great gym. Bright and open with brilliant equipment, a great choice of classes and lovely pool. Most of the staff are attentive, friendly, helpful and polite. If you happen to run into any problems though, you'll find the centre disorganised and the staff sleeping, which makes things very inconvenient and stressful. Would definitely give 5 stars if the issues were resolved.

Negative experience: the receptionists are not helpful, useless, rude and ruin the feel of the gym by constantly flirting and messing about and lacking a professional attitude. A spanish man and blonde receptionist are always flirting and a ginger woman of abt 50 is very rude and unfriendly.

Negative experience: Expensive gym, with old cardio equipment. Kids pool is closed most times, due to lack of staff! Seriously considering leaving! Disappointed

Negative experience: Those who answer the phone are rude

Positive experience: Nice gym. Modern equipment and a relaxing atmosphere however the staff really ruin this place. Arrogant receptionists at the desk and are not helpful one bit. Prices also seem to be increasing every couple of months.

Positive experience: over priced for average gym

Fantastic experience: Well worth the investment! The centre can be a bit pricey, but the staff provide check ups and an exercise program free of charge with every membership. The gym is also fantastic, and there is always plenty of room in the 25 metre pool. Highly recommended for people of all ages and fitness levels!

Fantastic experience: I go to the beauty area for bikini waxes & have to say how amazing Katie Jackson is. I go to her every time & she's just fab. I've tried sooo many other places for waxes in the past but Nuffield are by far the best.

Positive experience: Gk

Negative experience: Poor

Fantastic experience: Good physio, helpful reception staff

Fantastic experience: New, clean, not too busy. Easy access and trial.

Fantastic experience: Top Gym.

Fantastic experience: Adorei fazer atividades nesta academia!!

Positive experience: I mainly use the pool but you have to really time it well so as not to be surrounded by kids having lessons or with family and Ive given up going at weekends. What I don’t understand is that there is a kids pool that seems to be constantly closed ! recent changes to the gym seem to have included better cleaning and overall upkeep which is good though . Waitlisting fir classes is ridiculous and I’ve given up trying . Still too expensive for what it is but it’s really convenient.

Fantastic experience: Amazing gym

Positive experience: I haven't seen so empty pool which is in the picture. The pool is not usable at the weekend because of profit oriented swimming lessons. When it belonged to Virgin pool was better.

Fantastic experience: GREAT!!!

Fantastic experience: was virgin before much better under the new name

Negative experience: Expensive for what it is , jacuzziing/pool looks old , dirty/old tiles. no windows so feels like a basement gym . Unfortunately I'm there only because of location- although changing to waterside as soon my contract is up . Currently going through refurbishment and they refusing to freeze membership for 1 month so I can do my workouts at the PureGym - very unhelpful

Fantastic experience: Very good

Fantastic experience: I have decided to change the review for this gym, having spoke to the GM in December I was promised changes in service and the gym this is why I didn’t join a local gym in the area and gave them a final chance. Sarah Heaton (GM) has turned the gym around and has also stuck to her words of new staff with better service who are more helpful and polite, just how a corporate/family gym should be, along with this the gym is also facing a transformation to generate with new fitness equipment for the future. Commendable to Sarah and her staff, well done on being a transparent gym!

Fantastic experience: Nice staff Great facilities

Fantastic experience: Nice gym fully equipped PT swimming sauna clean

Positive experience: A good gym with friendly and motivational staff who are always on hand to help, even the personal trainers are usually found on the gym floor to offer tips for exercise on the fly. Good selection of classes, the facilities are good, but in need of updating, however the gym floor is getting a total make over starting this month, so this won't be an issue much longer. I'd recommend this gym

Positive experience: Great gym. They have the lot. Classes, Sauna, Steam Room, Pool and in regards to the gym itself there's some good stuff to work with.

Fantastic experience: Great place went for a free session to try it and loved it

Fantastic experience: I get fit here

Positive experience: Went here to go swimming I normally come quite allot and highly reccomend but only 4 stars because the swimming staff were nasty when I came.

Fantastic experience: A great gym my partner works here. Has got lots of facilities including a lounge, wide range of weights area, personal training instructors, swimming pool, sauna, crèche and cafe

Positive experience: Great

Fantastic experience: Visited Rob for a physio appointment which was very useful and he was detailed , paying attention to the issue I had and recommending descriptive do,s and don'ts

Positive experience: Genuinely preferred Virgin better - I know its the same building staff etc but its the little things that matter - and dont get me started on the increasingly % price increase !!!

Negative experience: On line I can use more than 80 branches in fact they did not let me do that and asked for seven pounds on a day ... a bad experience

Positive experience: Need more equipments and bigger weight area.

Negative experience: Very rude and unhelful staff. One of the worst induction I ever had in a gym. Joined another gym whilst my membership was still current, much happier and eager to attend classes!

Positive experience: Has a gym floor with a heavy weights and free weights section, lots of cardio equipment and a variety of classes. Pool is 25m which is a good enough size to do lengths. It’s not huge and there could be more classes, but would recommend as one of the best on the area.

Fantastic experience: I'm a new member, Gym is a five star!!

Fantastic experience: I would say it is my best ever experience that I have with club or GYM. Friendly staff and wide range of facilities available.

Fantastic experience: The cafe is amazing literally amazing and it's halal

Positive experience: The gym is well equipped, I have never seen them anywhere before. The swimming pool, sauna and steam room are good but not as exceptional as the work-out area. Jacuzzi is pretty small and basic.

Fantastic experience: Fab pool

Negative experience: Overpriced for what you get and the gym and pool are average.

Fantastic experience: Very nice gym

Fantastic experience: I love it

Fantastic experience: Not big. But not busy and they paused membership in Ramadan. How religiously sensitive of them. Awesome guys!!!

Negative experience: Worst customer service ever, always deduct more money and takes ages to return if you realise that

Fantastic experience: Good for kids and adults. Lots of space. TVs on machines is a bonus. Lots of classes available that can be booked online. Physio service available too. Lots of mixed age groups of all shapes and sizes so not too overwhelming for newcomers. Loads of locker space. Cafe reasonably priced. Family friendly and includes a creche for members' children. I haven't really managed to find the 'perfect' health club, and i have been to many, but this ticks many boxes. On-site, hassle-free parking which is free!

Fantastic experience: Lovely clean gym with a good variety of equipment and a nice pool. Sauna, steam from and jacuzzi available. Not too busy.

Fantastic experience: Great gym

Fantastic experience: Unpretentious, very clean and well organised

Negative experience: Can 12 Year Old's Go To This Gym?

Fantastic experience: Well equipped gym excellent range of classes. PT sessions. Physio available staff helpful and approachable

Fantastic experience: Good