Energie Fitness Borough

Negative experience: guys please keep an eye on the cleaners the sauna is very smelly and filthy sweat stains tissues bottles etc all over the place specially under the bench the sauna definitely need a deep cleaning which has not been done for years i believe the shower rooms are filthy and the walls are also full of stains a good hygiene standard is very important thank you.

Fantastic experience: Great gym happy staff good attitude and atmosphere. Really liked it.

Negative experience: SCAM. I’ve been trying to cancel my membership for three months. Every time I call it’s nearly impossible to get through to someone. I have been in contact over five times and been told that my membership has been cancelled and I’m still being charged.

Positive experience: Impossible to unsubscribe from mailing list. I tried to unsubscribe 10 times and reported spam and I keep getting marketing emails

Fantastic experience: Maya was excellent at explaining all the information about the gym. She was very helpful. Five star customer service.

Fantastic experience: good gym, not too busy, has all the Olympic lift equipment

Negative experience: Terrible gym. Half the equipment doesn’t work. Music is painfully loud and they don’t turn it down after several request. Staff don’t reply to emails.

Positive experience: I wanted to ask if there is a free trial offered.Im thinking about coming there but dont want to commit before knowing what im fetting myself into.Thanks

Negative experience: First time here the other day. Walked in and was yelled at by a rude man to just “hurry up and get in I’m trying to do my damn job and you’re just standing there”. I wanted to ask where I put in my PIN and how to get a fob but didn’t even bother. Instructor was late for a class. Definitely do not recommend. My group of friends were going to attend but I’ve told them to go elsewhere. EDIT: they have also tried to take payment twice in a month for membership, one every 10 days. I’ve seen other reviews below also stating this! Honestly not one single good thing I can say about this place.

Negative experience: Music too loud, WiFi very weak, several machines don’t work / dated / jammed

Fantastic experience: Energie Fitness Borough’s commitment to promoting overall well-being extends beyond physical fitness. They often host workshops and events focused on nutrition, mental health, and holistic wellness, enriching the overall gym experience

Negative experience: Awful gym, be prepared to get bothered by PTs at and given moment, even go as far as interrupting you mid workout/set. Equipment is poor also given the fees

Fantastic experience: The best gym

Fantastic experience: Ive recently just joined, the gym is amazing, had a tour with the manager, it's got everything i need as a student

Negative experience: These people won’t stop text messaging me. Stop! Or I will keep giving you 1 star

Fantastic experience: Good gym, good manager too!

Fantastic experience: Love this gym! The people here are so friendly and the PTs are the best :)

Negative experience: I was given misinformation about the membership payment so when I was told I still need to pay for one month extra, I contacted with the manager and agreed with a refund. But now it’s been over a months I still haven’t seen my refund and when I emailed the manager again, I did not get any reply back and I do not appreciate this type of behaviour.

Negative experience: Staff are very groupy and only chat with and say hello to people they know! Terrible! I have been managing gyms as my own career for several years, and it is known within management that the biggest reason for people leaving gyms are due to social reasons! People want to be spoken to and to be made to feel welcomed! I addressed this with the manager and he literally said to me "they don't have to say hello." Wow! What a joke! I have been coming to this gym for 3 years! And they've just lost a long time member. The staff from before were much better. Shout out to Ford - he's one of the PT's still there from the old team and is literally the only staff remaining who is friendly and says hello. The others know nothing about member retention or customer service, they are just there to pass time. Terrible customer service. Cancelled membership and won't ever return.

Fantastic experience: Very nice gym, in a quiet area so doesn’t get too busy, and they have great facilities especially the sauna to get gym and sauna for such a low price is great

Positive experience: Not the worst gym nearby. Quite clean

Negative experience: They keep emailing and texting me, even after ive made requests for them to remove me

Negative experience: These guys keep spamming me with texts and emails to get me to join their gym. I have made several requests to unsubscribe from their email lists, etc to no avail. This has been going on years now. Just left a VM as no one picks up your phone either. Please leave me alone.

Negative experience: Stop emailing me! I have unsubcribed about 5 times & I still receive your marketing emails !

Negative experience: I like the facilities and the PTs seem knowledgable. It’s rarely super busy so I can usually get the equipment I need without wait. Weights go back in the right place and generally there aren’t too many hoarders. However of the 20 or so times I have tried to go at 6am in the last year it has been shut 5 of those times - they are not good odds. I have only ever had dismissive responses when I have complained, if I get any response at all. The lack of reliability is probably going to push me to join another local gym instead, which is a real shame.

Fantastic experience: A very clean gym,the staff and personal trainers are great and friendly. Great facilities and not crowded. GURAY is such a amazing Personal Trainer he is fantastic when you need to get back into shape, he listens and has great advice and knowledge for each individual's body. Would definitely recommend him to anyone looking to tone up, lose weight or just to keep healthy. He is equipped with all the knowledge and gear to help you reach your goal. He tailors the workouts based on your requirements.

Fantastic experience: Good place to come and lift some weights. Bought a day pass and there was no hassle with bureaucracy; I just paid the fee and entered. Not crowded at all, and the equipment is in good condition. I would come here again.

Negative experience: decent place but a bit scammy, they ask you to pay an extra month once you leave because you need to give them a 30 day notice period...

Positive experience: This is a great gym, good facilities well organized. A recent influx of students however have made the gym messier and more dangerous than it perhaps needs to be, it'd be nice to see more people tidying up weights and being aware of people using machinery dangerously or using the gym in a generally disruptive/disrespectful way.

Fantastic experience: Top Gym :)

Fantastic experience: Osoblje jako ljubazno.

Positive experience: Maureen from Harlands Customer Support Team helped me solve my issue very quickly. Really nice.

Fantastic experience: Teretana sa odličnim osvijetljenjem

Negative experience: So much spam to my phone and email. It's been years since I left and still haven't managed to fully remove my personal details.

Fantastic experience: Good gym with solid facilities, never gets too busy like some other gyms. We had some initial issues around the cancellation process but after getting in contact with Chimoi these have now all been resolved

Negative experience: Their cancelation policy is absolutely ridiculous!! People just don't do it. They let you pay 2 more months after you decide to finish your membership plus their website doesn't work properly

Fantastic experience: Good, but changing room is so hot

Negative experience: The rudest, most ignorant and unfriendly gym staff ever. I have been a member here for about a year, and it still amazes me, that non of the employees have ever greeted me, but not only that, they have never accepted my greeting ether. I have been going to gyms for the last twenty years, in different countries, and I used to work as an instructor in my twenties as well. I can honestly tell, this is the unfriendliest gym I heave been to. The most of them seem quite fit, and they are very happy showing off their bodies, but a smile, eye contact, and maybe a sly "hello", have never happened...

Negative experience: Cleanliness is bad - you can smell the stench when you enter the toilet right away. Also asked for invoices numerous times via email but the manager ignored, only responded when I called. And shockingly doesnt provide invoices.

Fantastic experience: Edit: they have since changed the music :) FOR THE LOVE OF GOD, please change up the music… golddust, dizzee rascal and that one Katy B song… every … single … day…. Otherwise a great gym

Fantastic experience: Great classes, friendly members, clean equipment and knowledgeable personal trainers, I can't believe the membership is so affordable

Negative experience: I signed up to a deal that promised 3 months for £9.99 per month. 2 payments of £9.99 were taken out as expected. I then cancelled my membership as they required 1 month notice before leaving. The website told me that my membership had been cancelled and the final payment of £9.99 will be taken out in a few weeks. However, the third payment was £29.99 instead! I called to ask why and the manager told me the 'website was wrong' and offered no further explanation or refund. Management very uncooperative. I will never join a gym run by this company again.

Fantastic experience: Nice place for training besides..they have the sauna. Nice bonus!

Negative experience: I signed in for 9.99 a month but they started to take 29.99 from my account without notifying me. I called them many times and left voicemail but they did not respond. Now that I had to cancel my direct debit and they are asking me to pay another 29.99 to cancel my membership. Finally today they answered my call but they guy was quite rude on the phone, without discussing this with me he was very rude and said I have to pay 29.99 or it will affect my credit score etc, I feel I have been completely mislead.

Positive experience: Fine gym for fitness and exercise. Knowledgeable trainers on site.

Fantastic experience: Friendly staff and the gym is always kept clean, highly reccomend

Fantastic experience: Great gym, good equipment, lots of space. The only problem is there is no ventilation. There are large windows and doors which should be opened. We now know that the spread of covid is by air and ventilation is much more important than wiping down surfaces. Opening a few windows and doors is much cheaper too! I will feel much more comfortable continuing to come as cases rise, if this is changed.

Negative experience: Everytime you try ring them up to sort a problem out they never answer the phone very rude staff the app doesn’t work would highly recommend Enfield brunch small but better equipment better staff keep sharing and get this place closed down very Very Upset the way they have treated me and spoken with me

Positive experience: Very nice space. Staff are friendly. Easy sign up process.

Fantastic experience: Great gym.

Fantastic experience: Amazing gym! Great facilities with pretty much everything you need. Staff are the best too, big shout out to Omer who is a great guy and always up for helping people out. Charbel, Ford and the rest will keep you in safe hands.

Fantastic experience: Professional service

Negative experience: Refused access with gympass despite having an active subscription. Martin the manager said to pick up with head office. Awful

Negative experience: Scam! AVOID! They continue taking payments even after cancelling. SCAM!!!!!!

Positive experience: Nice gym with sufficient equipments. The entrance can be busy and problematic if you go via gympass as they don't know what it is.

Negative experience: Terrible. You can't book slots because their app doesn't work, so you need to ring up to book a slot every single time, then they get confused when you arrive. Billed me for an additional month even though I cancelled ages in advance and had paid an additional month upfront and they sent me a threatening email from a debt collection company

Positive experience: Nice and helpful Staff. Be careful if you want to cancel your membership they might charge you without even knowing.

Fantastic experience: The gym is very spacious and sectioned off so it's safe and you have your own space. They have an amazing array of different workout equipment and machines to use, the staff and personal trainers are all very welcoming and create such a friendly and inviting atmosphere. And how the sauna has reopened so that's an added bonus! 10/10 would recommend to people of all capabilities, if you're a gym enthusiast or a beginner trying to start your work out journey, and they're are so many amazing personal trainers at your disposal your really can't go wrong!

Fantastic experience: Best gym in London!

Fantastic experience: Excellent gym in convenient location - considering the price, even better! PTs are all friendly, helpful and knowledgeable, and customers are also friendly and polite, always putting weights back and cleaning after use. Gym equipment is great - clean and in good condition, and the gym also has a large frame which is really useful for pull-ups, chin-ups etc

Positive experience: Decent gym for the location and price. Issue when cancelling but they sorted it for me.

Fantastic experience: Very clean, and good pieces of equipment. Staff are very helpful!

Fantastic experience: Amazing gymStaff are nice and friendly. Well equipped, clean and spacious

Negative experience: The gym charged me additional 1 month membership although I don't use it due to Covid 19 - but this is NOT THE POINT OF THIS REVIEW. This review is on how the manager, Marcin, dealt with the situation. He did not remain professional and even hung up on me after I mentioned that I will leave a honest review on social media. He told me to deal with their debt collection company (Harlands) and pay the admin £20 + outstanding membership fee £22.99 if I were to write a review. His threatening behaviour is not acceptable. Every customer is entitled to write an honest review about the business they deal with. The shower facility leaves a lot to be improved as well - when I frequent the premise, I wrote 2 emails and 1 suggestion card to suggest the installation of rubber mat in shower area but never receive any response. The dirty shower water and urine from the next shower stall will just flow past your foot. This is a hard time for everyone - and it truly show the best and the worst of human behaviour. The facilities are acceptable. 2 stars. Update - Respond to the management's reply: Perfect example of them not listening - I did not "call them dogs". I asked if not reviewing them is the only way they would "call off the dogs" - an idiom which obviously went over their heads. only if they spend as much time in school as they did gym. Also, regarding the rubber mat, no one can prevent other people's urine/dirty shower water from running past another's feet except the gym management - the mats will become not sanitary and would collect bacteria IF YOU DO NOT CLEAN THEM REGULARLY, similar to all the gym equipment. How can the customer rely on the management to sanitize the premise if they cannot even lay down simple rubber mattings?

Negative experience: Nice gym but awful management. Their covid freezing policy was basically a scam. They've charged me 2 months without any communication.

Fantastic experience: Great choice if you want a friendly gym that actually cares about you. The safety measures are very good. I also know that the owners are very nice people and encourage staff to go above and beyond for customers and make you feel right at home.

Fantastic experience: I am very happy to back to workout post lockdown. The Gym is always very clean and the Team members are very kind. Also the equipment are with the safety measure.

Fantastic experience: Very clean and well laid out since lock down finished

Fantastic experience: Excellent post-lockdown set-up. Well organised for safety and comfort. Clean, spacious, and well managed by a friendly team of staff who are happy to assist, and glad to be back. I'm certainly glad to be back at the gym!

Fantastic experience: I think the way the gym has been made safe for users has been done really well and have no reservations about visiting. It is up to us as well to do our part by following the rules and keeping ourselves safe but happy the guys at Borough Energie have made a safe environment

Positive experience: Cheap

Fantastic experience: literally one of the best gyms around because of their customer service! It feels like a family here, everyone is so friendly and they sure go out their way to help you ! Styles and Dee is probably the friendliest people you will ever meet!

Fantastic experience: I was a member of the Borough gym. It has a good selection of free weights, cardio machines, kettlebells, TRX, pull up bars and a studio. The instructors are helpful and crowd decent. Only drawback is the mens changing room gets very cramped during peak hours.

Negative experience: Not bad

Fantastic experience: Very beautiful... personal trainer Balbo Hermes very good

Positive experience: Good equipment, never too busy, very good value for money. For the 5th star they could play better music (subjective)

Fantastic experience: Love this gym! Been a member since the first day they opened 4 years ago. Styles and Dee doing a great job keeping the gym in tip-top condition and super helpful. It has everything you need for a gym

Fantastic experience: Great gym with good equipment and friendly staff.

Negative experience: The current manager is very rude and unhelpful - avoid!

Negative experience: Signed up for a 1 day pass with a view to joining and received email to go to gym with pass to try it out. Abs (one of the staff) told me that I wouldn't be able to use the gym even with the pass and tried to charge me £7 for the day. I've decided not to join. Looking at reviews online, it looks like they make cancellation mega difficult and have a reputation for overbilling. Looks like I dodged a bullet here

Fantastic experience: I love that gym

Negative experience: Awful

Fantastic experience: Ice plc i like good gyn

Positive experience: Basic gym, with decent amount of equipment. My main complaint has to be the changing rooms. The bench area is absolutely tiny and even at quiet times sometimes you don't have anywhere to sit. Quite pathetic to be honest

Negative experience: Gym is great staff is friendly until u get a personal trainer. I got a personal trainer, constantly late up to an hour. Cancel on the spot frequently, doesn’t show up to lessons when you have booked with them way in advance. Unprofessional. Forcing u to come to sessions when u told them you have other important priorities. became extremely rude and Didn’t bother even turning up to session because I didn’t want to book again. Claims I have finished the sessions when I haven’t. Became very rude with Personal attack when I asked for the money back. That’s my money donated to ‘charity’. But overall the gym is ok staff is always friendly to help

Positive experience: Addict

Fantastic experience: Es un gimnasio muy completo para hacer fitness y pesas

Positive experience: Classes area could be expanded more

Negative experience: Gd

Fantastic experience: Excellent for the price.

Fantastic experience: Top gym..

Fantastic experience: Best Lo don gym I have visited so far. Not too big but all equipment you need and as a great bonus, they have sauna.

Fantastic experience: Very good value gym for the price, staff are quick to resolve issues.

Fantastic experience: The boxing class lead by will is amazing his teaching style is fun and interactive we never fail to laugh and at the same time the workouts are intense and help you gain a higher level of fitness. His knowledge is detailed and professional. One of my favourite gym instructors amd classes !!

Fantastic experience: great gym

Positive experience: Nice and cheap and local

Fantastic experience: Great local gym in Southwark! It even has a sauna. Professional and friendly instructors who love fitness. If you do calisthenics there are proper bars for Your practice. Love the vibe. You don't need to pay 9 times the price for third space!

Positive experience: Good gym, spacious and good value for money. My only concern was that changing rooms/toilets were always dirty and never enough soap in the dispensers. Regular cleaning checks would improve this.

Fantastic experience: Great Gym, lovely staff and plenty of nice equipment!

Negative experience: A disappointment. I joined the gym as it is close to work as it was recommended by a colleague and it opened at 6am and there's nothing wrong with the gym or the equipment whatsoever. Staffing is the problem. On my first day, a member of staff was outside smoking a cigarette (great advert for a personal trainer) and then was rude to me and treated me like an idiot because I wasn't sure how to access the gym (I was using the wrong finger to enter!) to the extent I questioned why I had joined to be spoken to in this way. When I went to leave I also had trouble leaving and the same person just laughed, I thought first day teething troubles and put it behind me, but a weird experience! First day impression was fairly terrible. To add insult to injury the showers were not working. Next day, I turned up at 6am only to find the place in complete darkness and customers waiting outside complaining. Conversation went "this happens all the time" - it gave me no confidence. 6:30am I gave up and a days training ruined. Southwark is not the place to be standing outside in the dark at 6am in the winter. Thank goodness Pure Gym in Waterloo has opened, never looked back with regret at leaving this place.