Information about Aspire Centre
Opening hours
- sunday: 8h-18h
- monday: 8h-22h
- tuesday: 8h-22h
- wednesday: 8h-22h
- thursday: 8h-22h
- friday: 8h-20h
- saturday: 8h-18h
Our comment from FitFit UK about Aspire Centre:
The Aspire Centre located in London, United Kingdom, is a vibrant sports facility that offers a variety of activities suitable for all ages. Visitors frequently appreciate the great instructors and the comfortable and fun environment provided. Many users have shared positive experiences, particularly highlighting the wonderful archery instructor and the clean facilities, making it an ideal spot for families and fitness enthusiasts alike.
However, some reviews express concerns regarding the customer service and management aspects of the centre. Instances of poor communication and challenges in booking classes have been noted, which can lead to frustration among patrons. Additionally, the facilities, such as the small gym and limited parking options, have been points of contention. While there are valid criticisms, it's clear that the Aspire Centre has the potential to enhance its services and customer experience significantly.
Services, Machines and Guided Classes
Aspire Centre: Opinions
Fantastic experience: Lovely place, great instructors
Negative experience: They've taken my money, offered me no lesson and ignored my emails. This place is terrible. Terrible service.
Fantastic experience: Archery instructor is wonderful, the classes are perfectly comfortable for beginners. The service at the reception was fantastic as well!
Negative experience: One of the worst managed places in Wandsworth…..never got a refund for my son and daughter cancelled swimming sessions …once you pay in they do anything to don’t pay you back even though its them who cancelled the sessions….i had a very stressful time dealing with the managers there very rude and unprofessional……
Fantastic experience: Comfortable and fun environment with lots of activities
Positive experience: I've booked classes that I'm no longer able to attend, I have tried in vane to reach a member of staff to see if I can transfer my booking to another date but no one answers the phone, the mailbox is full and the automated system just keeps taking you in circles. Classes I've managed to attend have been good with the only fault that I booked previously for a "all levels session" to be told that it's not and that the booking team label it as such to boost attendance numbers - however the instructor did accommodate me. But even if you book for the wrong class you can't reach the admin team. It's frustrating that I loose my class fee and others miss out on the slot if you are unable to attend because the phones aren't answered.
Negative experience: Limted parking on site. Sports hall is very small for netball.
Dear Jude, Thank you for taking the time to share your feedback with us. We appreciate your input and would like to clarify that parking and facilities at the Aspire Centre are owned by Southfields Academy, over which we have limited control. We understand that parking may be challenging, and the sports hall may seem small for netball, however it is in fact a full sized netball court. We apologise for any inconvenience this may have caused. Our primary focus is on providing excellent service, and we encourage our visitors to share their experiences related to our services rather than the size of facilities. Best regards, Aspire Centre
Negative experience: Shut this place down if reception don’t have time to find simple information for potential customers. Really disgusted with the receptionist told me this morning ‘he doesn’t have time’ to find out if classes are suitable for pregnant ladies.
Dear Hakeem, We apologise for any inconvenience you experienced during your recent interaction with our receptionist and we appreciate you bringing this matter to our attention. First and foremost, we would like to express our apologies for any frustration caused by the receptionist's response. We understand the importance of providing timely and accurate information to our potential customers, and we are committed to addressing this issue with our staff to ensure a more responsive and helpful approach in the future. Regarding your concern about the suitability of our fitness classes for pregnant ladies, we want to emphasise that our fitness classes are not specifically designated for pregnant individuals. As a precautionary measure, we recommend consulting with your GP or healthcare provider to determine the most appropriate exercise regimen during pregnancy. We understand the significance of tailored fitness guidance during this special time and want to ensure the safety and well-being of all our participants. - Aspire Team
Positive experience: I was there for a meeting the environment was welcoming and staff was polite
Negative experience: If you’re serious about swimming or training for an event, avoid this place. Can’t be too harsh on the running of the place as it’s run by kids and they’re just doing their job (literally, never seen an adult on site in the 1.5 years I’ve been going), however, management of this place is poor. This is the fourth time I’ve turned up and about to get in the pool to be told the life guards not turned up. Zero communication before hand, so wasting time travelling to and from the place for nothing when I could have gone elsewhere. There’s been times when the sessions run over before and they cut your session short so they can go home. Not what you expect for £6.60 a go. Don’t waste your time or training slots on this place.
Dear Rob, Thank you for taking the time to provide your feedback regarding your experiences at the Aspire Centre. We value all feedback, whether positive or negative, as it helps us improve our services to better serve our visitors. We'd like to extend our apologies for the inconvenience you've encountered regarding lifeguard availability and communication. Our system is designed to notify booked customers of cancellations via text messages and email to minimize any inconvenience caused. Regarding the issue of sessions running over or being cut short, we take this matter seriously and will investigate to identify any discrepancies in session timings. We appreciate your understanding regarding the challenges the Academy faced with the plant room that causes frequent pool closures, and we want to assure you that we are working closely with the Academy to minimise any disruptions which are beyond our control. If you would like to provide specific details regarding the days when lifeguards may have cut sessions short, it would be immensely helpful for us to address the issue comprehensively. Thank you for your valuable input, and we hope to have the opportunity to enhance your experience at the Aspire Centre in the future. Best regards, Aspire Team
Negative experience: small pool and no hair dryer
Dear Ira, Thank you for taking the time to share your feedback with us. We apologise for any inconvenience you experienced during your recent visit. As a subsidised sports centre based at Southfields Academy, we do have certain limitations in terms of facilities, including the size of the pool. However, we appreciate your concerns, and we are actively exploring possibilities for future expansions to enhance the overall experience for our customers. Regarding the absence of hair dryers in the changing rooms, we understand how important this amenity is for our visitors. Unfortunately, due to budget constraints, we have been unable to provide hair dryers at this time. However, we have taken note of your suggestion and will prioritize it in our future budget considerations. - Aspire Team
Fantastic experience: We have been there for family swimming, clean and tidy place I recommend it for everyone!
Negative experience: The pool is barely never open and the staff are horrible.
Hi, We apologise for the challenges you've encountered with the pool's availability and the staff's behaviour. Your feedback is important to us, and we're committed to addressing these issues. We're actively working on improving the pool's schedule to provide more consistent access for our patrons. Additionally, we will be reviewing our staff training and customer service procedures to ensure a more welcoming and helpful environment. Your experience does not meet our standards, and we appreciate your patience as we strive to make the necessary improvements. Thank you for bringing this to our attention. - Aspire Team
Negative experience: Lovely place, great facility but extremely poor customer service! I had to wait 20 minutes over the phone to just book one session. Staff at the front desk are poorly trained. They give you misleading information. They make up instant company policies over the phone.
Dear Mike, We're sorry to hear about your disappointing experience with our customer service. We sincerely apologize for the inconvenience you faced while trying to book a session. Your feedback is invaluable to us, and we are taking your comments seriously to improve our service quality. We'll work on addressing the issues you've mentioned and ensure better training for our staff members. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a more positive experience in the future. - Aspire Team
Fantastic experience: I'm a fan of open shoot archery. Instructor gives you attention and good tips how to improve your shooting skills.
Negative experience: Pool has been unavailable for weeks and they don't tell you until you turn up. Shambles. My wife had 3 sessions booked and was never notified . Turned up to find it closed.
Dear Andrew, We apologise for the inconvenience you and your wife experienced with the pool availability. We understand the frustration of arriving only to find it closed. Pool remained shut due to heating malfunction at Southfields Academy’s building which resulted in the pool not being heated to safe temperatures. This has been posted on our website via Service Updates channel at twitter.com/Aspire_Updates Furthermore, by opting in for text schedule changes in your MindBody account, you will receive timely notifications regarding any updates or modifications to our schedule. We're actively working to improve our communication process to ensure that such situations are avoided in the future. Your feedback is important to us, and we're committed to making necessary changes to prevent similar issues. We appreciate your patience and hope to provide a better experience on your next visit. - Aspire Team
Positive experience: Good pool
Fantastic experience: Love it! Great people working there, nice atmosphere ❤
Fantastic experience: Great place
Fantastic experience: After nearly a year (missed a few lessons) I can finally swim, thanks to adult swimming sessions here. I came across the lessons by chance and tried to book for a while. They're very popular, so I am eternally grateful to have had a few terms with the ever-positive and patient, instructor extraordinaire - Eileen!
Negative experience: The booking department are incredibly rude, try other places first.
Hi Charlie, Thank you for your review. Could you let us know the name of staff member you or your club, Olympique Mayonnaise, had an unpleasant experience with in order for us to investigate further? We have read through our email correspondence and could not find any issues at hand but would like to improve our service. - Aspire Team
Fantastic experience: My daughter had her 7th birthday party here. We chose a bouncy castle party and it was great! All of the children had so much fun, the staff were great with them and kept them well entertained. Two bouncy castles and lots of games set up. Staff couldn’t have been more helpful in providing things we needed and they really made my daughters party fun. Highly recommend for kids birthdays.
Fantastic experience: Ive been to quite a lot of archery classes here and can happily say that the experience is always good. The instructor is incredibly knowledgeable and approachable. He helps people of all levels and seems to have limitless patience. The equipment is generally good quality, a bit old or worn perhaps but perfectly serviceable and safe - and free to use. The general staff are all friendly and helpful as well. I can't comment on any of the other facilities or classes however.
Positive experience: Good facilities. Decent amount of on street parking. Change rooms are a plus.
Positive experience: Pool is very warm but the changing room is a disaster, no hair dryer, horrible facilities condition
Negative experience: Tried to come twice, but the service hasn't worked so I'm giving up. Total lack of customer service (have interact with 3 different people )
Fantastic experience: Like literally the best 3G pitch with flood lights and facilities. No cap
Positive experience: Lovely Sunday swimming pool
Negative experience: Dreadfully run pool that is sometimes open if they have enough staff or chlorine but you only find out when you turn up, expect 50:50
Dear Duncan, Thank you for your review. If you are booked onto our swim sessions, automated emails and text messages are sent out when cancellations take place (you have to opt this in due to GDPR compliance). We also have our service updates twitter account (@Aspire_Help) updated as frequently as possible to reflect any issues with our provisions. Due to unforeseen circumstances, the chlorine supplier has been experiencing massive disruption to their supply chain & logistic operation over the last few weeks and hence why we closed the pool down for 2 weeks over the summer break. On another occasion, the centre was closed for one week as majority of staff had to unfortunately isolate as instructed by NHS Track & Trace. Furthermore, we must strictly adhere to our parent & child ratios during Family Swim sessions and because of this, unaccompanied children under 8 years of age will not be admitted and it was the reason why you have been turned away from one of our sessions (we issued you a full refund). Health & Safety of our customers and the public is of utmost importance to us. We apologise for the inconvenience caused. Aspire Team
Negative experience: Aspire Southfields closed due to covid outbreak didn't let football clubs know they were closed very unprofessional things need to change football teams had to use the bumpy grass around the centre and had to end early as it got dark....
Dear George, Thank you for your review. We understand your frustration and empathise with you. Unfortunately as you know, we were forced to close the centre unexpectedly due to NHS Track & Trace and the emails sent through our bookings systems failed. For this reason some clubs were not notified in time. As the centre was closed, and following GDPR we don’t hold personal information of our customers hence, we were not able to make phone calls neither. We are working on the errors, so that in the event it happens again we will not let this occur again. Please accept our apologies, we look forward to see you back in the centre. Aspire Team
Fantastic experience: Not alot of parking spaces. But well stocked.
Fantastic experience: Small but well equipped gym with everything you could need. Reasonably quiet and good if you just want to get on with your session. Akira, aka Kira and Chloe (I think (?)) very helpful and friendly.
Fantastic experience: Very nice swimming pool clean and tidy changing room is very small helpful people work there had a great swim
Positive experience: Bit too chloroformy for me but still a good pool
Positive experience: I've only used the sports hall for archery at Aspire but it seems like a really nice sports venue. It's usually nice and quiet when I go in the evenings or Sunday afternoon. I'll have to give the swimming pool a try as that seems quite popular but again without too many people.
Negative experience: Could do with a refurbishment in the changing rooms. Flooring is constantly pooling making it slippery and a hazard
Positive experience: Very good facilities nice and clean place for all sport activities
Negative experience: This leisure centre is for people in Wandsworth and Southfields to use. In an area where there are no other swimming pools aside from private ones (e.g. at a cost of ~£70.00 per month), I had hoped this would be an affordable alternative. The centre only has adult lane swimming from 6.40pm onwards in the week, and then on weekends they have family swim sessions. There are no earlier times for adult lane swimming (even say 6.00pm one night a week), and there are no morning lane swimming options either. This is far too restrictive, and in practice means the lane swimming only attracts a certain demographic. It is a real shame as if the centre were open more for lane swimming, it could be really helpful. It is a shame they have let down the local community in this way.
Dear Cressida, Thank you for your review. Aspire@Southfields uses facilities of Southfields Academy, therefore, the use of the swimming pool is restricted throughout term time. Please note, Aspire@Southfields is not a part of the local authority. We aim to host more Lane Swim sessions during the holidays, however, throughout term time, there are other pool sessions and activities that need our attention, such as Swimming Lessons for children and adults and Family Swim sessions. Aspire Team
Positive experience: A full size pool 1-3m depths. Adequate changing facilities in open plan style.
Fantastic experience: Great for swimming! Very good staff as well :)
Positive experience: I teach swimming here as a puddle Ducks teacher. Facilities ok
Fantastic experience: Amazing physio. Thank you!
Fantastic experience: My son loves the swimming lessons at aspire!
Fantastic experience: Great swimming pool
Fantastic experience: Lovely and helpful staff, we hired a hall for a birthday party and we could not be more pleased. Everything was cleaned and well presented, excellent service and facilities.
Negative experience: Very rude and unpleasant staff.Being in swimming pool we couldn't even use on site swimming equipment. Not recommended for families at all.
Dear Duktig, Thank you for your review. We are sorry to hear you were unable to enjoy your time at our centre. Our Family Swim sessions have designated set of floats, rafts and inflatables. Some equipment such as kickboards, woggles etc. are reserved for Swimming Lessons and/or Lane Swim sessions to reduce damage to the equipment used and due to H&S limit number of floats in the pool; the storage areas for these are also clearly marked. Kind regards, Aspire Team
Negative experience: Not good
Positive experience: It's good. The pool area and changing rooms woul do with being cleaned over the weekends, when public swims take place.
Negative experience: Came for an archery open session. Went to the reception for info. Staff not friendly. Just wanted to get rid of me quickly as possible.
Fantastic experience: Grand time
Fantastic experience: Amazing facilities with great staff, I attend regularly with my friends it’s always great fun!!
Fantastic experience: Aspire at Southfields, what a place. Aqua Aerobics was so much fun. Would definetly come back again. Great service and experience all round.
Fantastic experience: Birthday party for my daughter went extremely well. Staff very plesent and helpful.
Fantastic experience: Such friendly staff, always willing to help. Excellent facilities. Will definitely be recommending. Thanks Guy's x
Fantastic experience: I took my elderly Nanna out for the day and she wanted to go swimming as she loves to swim. We received outstanding service from every staff member there and it was so easy to book. Excellent all round. And made my Nanna's day.!!!!
Fantastic experience: Really helpful staff - always take the little ones swimming here.
Fantastic experience: Went for our sons birthday party. Staff could not have been more helpful. Such a great day thank you!
Positive experience: Gym is small, but reasonably well-equipped - free weights, small selection of machines, several treadmills, three or so cross trainers. Classroom facilities are a very decent size, with good resources available.
Fantastic experience: Great facilities and very helpful staff!
Fantastic experience: Amazing range of facilities from fitness classes, Gym and swimming pool etc. Staff are extremely helpful too. I can definitely recommend this sports centre.
Fantastic experience: Had my little one bday party over the weekend. bouncy castle / party equipment is great. All kids had an amazing time. staff very accommodating!
Positive experience: Great multi sports facilities.
Negative experience: Big hall but goalposts so low it's ridiculous. No a.c. and Windows don't open so it gets too hot
Hi Qasim, Hasnat who made a booking on your behalf was aware of the equipment used and he understood our facilities do not cater for indoor football. Since then we have made sure he would be booked in the second sports hall which has more ventilation. The structural design of the first sports hall is unfortunately beyond our control. Kind regards, Aspire Team
Positive experience: Lovely facilities
Positive experience: Lot to do
Fantastic experience: Great facilities
Negative experience: Very disspointed and would avoid booking the Aspire Courts. I called and they said the hall was available for a specific time I called back to pay. When I did so the manager said the court wasn't available and that the receptionist wasn't aware of the process and that I was talking to the wrong person. I also found out the same thing has happened to numerous other people. It doesn't take a lot to create a sign and note for a receptionist to say. If someone rings regards sports hall hire give them the following email.... WORST SERVICE I've recived from any leisure centre in LONDON!!!! Wouldn't recommend
Fantastic experience: Good locate
Fantastic experience: Nice people
Negative experience: The swimming club is ridiculous you can't be sure if your teacher will actually come and the children here are loud and out of hand
Positive experience: I like it
Positive experience: It is packed with activities!!
Negative experience: Swimingpool Very dirty
Positive experience: good facility, but cricket nets area is not up to the mark
Hi Tushar, Would you be able to explain further so this can be investigated? Kind regards, Aspire Team
Positive experience: Large and comprehensive sports Centre. Good facilities. Helpful staff
Positive experience: Booked for a children's party, it was nice but not alot of loo roll in the toilet
Negative experience: Good
Fantastic experience: Nice English class and staff
Positive experience: My child attended a kids bithrdya party here. Great facilities and staff.
Negative experience: Absolute disgrace how the staff dealt with our ongoing football booking. Our team has been members for over two years, gave them notification every time as agreed when we couldn’t play and they abruptly cancel our booking with poor/no reasoning. Very poor communication and wouldn’t take calls, hid behind emails even after trying to discuss the situation reasonably, logically and politely. Falsified claims to back up their prerogative to strip us of our booking and give it to someone else. Situation was dealt with extremely poorly and could have been avoided. After being members for such a long time can’t believe this is how their management deal with things. A clear understanding barrier of customer service which you thought would be key considering they are in the service sector. Your response is noted; however should you wish to play this game and accuse us of taking liberties to save face I can easily show a trail of emails showing cancelation notification as agreed and your staff cowardly not responding when trying to resolve the situation. You again have stated facts wrongly to argue your case, this is an absolute shambles you conduct yourselves in this way. It wasn’t impossible either to speak as I spoke with staff over the phone who informed me when managers would be in. Your apology is lacking any sincerity and purely a PR stunt. Please can you provide your highest managements contact details?
Dear Mr Francis, We here at Aspire are sorry that you feel this way after the cancellation of your booking. However this was not taken lightly and was the result of multiple weeks of late cancellations and late notice. We tried to accommodate you with this as unexpected situations can occur out of the team’s control. Liberties were taken with our gesture of goodwill and whilst the team had perfectly valid reasons for cancellation, the 48 hour cancellation policy we hold was disregarded. This happened 6 weeks in succession. As a community centre, we have multiple local teams that have been waiting a long period of time for space on our 3G pitch. We feel that it is unjust that these teams have to miss out when they could in fact play. Furthermore, the cancellation took place right before we closed the pitch for Christmas therefore the whole centre was closed over this period making it impossible for us to speak with yourself. We did manage to speak with yourself in the January (as soon as we returned) to further the discussion of your booking. Once again we apologise for any ill feelings you might have and thank you for your time spent here at Aspire. Kind regards, Aspire Team.
Negative experience: Be prepared...the staff is so awfully rude that they will cast you away!
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