Information about Mill House Leisure Centre
Opening hours
- sunday: 8h-15:15
- monday: 6:30-20:45
- tuesday: 6:30-20:45
- wednesday: 6:30-20:45
- thursday: 6:30-20:45
- friday: 6:30-20:45
- saturday: 8h-15:15
Our comment from FitFit UK about Mill House Leisure Centre:
Mill House Leisure Centre in Hartlepool offers a variety of leisure activities including swimming, fitness, and family events. Visitors appreciate the friendly and helpful staff, who enhance the experience with their attentiveness and support.
Highlights from user feedback include:
- Friendly and Supportive Staff: Users frequently comment on the lovely and helpful nature of the staff, which greatly contributes to a positive atmosphere.
- Variety of Facilities: The centre features a gym equipped enough to maintain fitness, a pool that supports swimming lessons, and has options for family recreation.
- Affordable Pricing: Many patrons feel that the prices are reasonable, making it accessible for families and fitness enthusiasts.
However, some users have pointed out areas for improvement:
- Temperature Issues: Some reviews mentioned that the pool can be cold, especially upon entry, which may detract from the swimming experience.
- Facility Maintenance: A few comments noted that the centre feels dated, and that cleanliness, particularly in changing rooms, could be improved.
- Overcrowding: During peak times, some visitors found the pool to be overcrowded, impacting their ability to swim comfortably.
Overall, while Mill House Leisure Centre has received mixed reviews regarding its facilities, the positive feedback about the staff and the variety of activities offered make it a popular choice for local residents.
Mill House Leisure Centre: Opinions
Negative experience: Cold , run down.
Positive experience: Ok so re-review went back in today was cold still but better then usual overcrowded still but that’s okay could be better but it’s getting closed soon for the new one can’t wait!
Thanks for your review. Our pool water is always set at the correct temperatures of 29 degrees and 31 degrees for the small pool. We appreciate that our air temperature when leaving the pool could be warmer, and accept our apologies for this. With a lifespan of 1 year for the building, we are trying our best to take cost-effective action to ensure the best quality for everyone. We look forward to moving to The Highlight Active Wellbeing Hub in 2026.
Fantastic experience: The are so lovely people and help you so much and they take care of you when u swimming and fir your safety and they so kind people
Thank you for the review!
Fantastic experience: Great staff helpfull good pool and good gym enough equipment to improve your body and keep healthy Great prices
Thank you for the review!
Negative experience: We have just left the swimming pool , my partner was kicked by a guy in the pool today, then verbally abused by him . The girl on pool side came to see my partner and suggest that the guy was in the RIGHT as this was the fast lane . , she said she had called her boss , who again came to speak to my partner . THE OTHER GUY WAS NOT SPOKEN WHILE WE WERE THERE . Today the 20 meter pool was like sardines swimming as they had closed 2 lane , we were never informed of any of this . The staff need a serious discussion on how to deal with people , my partner was spoken to by both the lifeguard and the manager , yet the other guy was left in the pool . THIS IS SOMEWHERE I WOULD NOT TAKE KIDS TO THESE PEOPLE NEED TO UNDERSTAND ZERO TOLERANCE IS FOR EVERYONE .
Fantastic experience: Great centre ,lovely staff
Thank you for the review!
Fantastic experience: Lovely staff... great facilities, but the staff make it special
Thank you for the review!
Negative experience: Have to pay for parking here ,wasn't to impressed location
Positive experience: Tired facilities but friendly staff and regularly cleaned.
Thank you for the review!
Positive experience: Staff are friendly and helpful. Facilities are well maintained and place was clean and tidy.
Thank you for the review!
Positive experience: Kids have swimming lessons here lovely staff very helpful
Thank you for the review!
Positive experience: Fairly standard for a run down Council leisure centre. Run down, but serviceable. New centre should open soon. By soon we mean months if not years late.
Negative experience: Pool is always cold
We apologise for any inconvenience caused by this. Currently our pool environmental conditions are set to fit within the PWTAG recommended guidelines. We will review these to ensure they are correct.
Fantastic experience: Really enjoyed it! Just the price of a swim spoils it
Thank you for the review!
Fantastic experience: A lovely leisure mall. Very good for recreation and other fulfilled activities
Thank you for the review!
Positive experience: Local leisure centre with pool and fitness suite etc. As the new development is underway the level of investment has reduced but it's local and reasonably priced
Thank you for the review!
Fantastic experience: Great place yo swim and exercise
Thank you for the review!
Positive experience: It’s located on Raby Road in Hartlepool, England. It is a place for leisure activities such a swimming, football, tennis, gym as well as other sporting activities. It is opened on all days of the week but the resumption and closing time differs slightly on weekends. It has a hall that can be booked for parties as well as other kind of celebrations or even church parties. However, they are a strong stickler to time as an extra minute past the closing time indicated will not be allowed.
Fantastic experience: Great
Thank you for the review!
Negative experience: staff are lovely but you cant get moved in the pool turn up a 6.30 on a morning and its chock full no room to swim properly also changing rooms dirty and showers always freezing and broken membership cancelled.
Thank you for the review. I have passed your feedback over to the facilities manager.
Positive experience: Fun to jump in on the big sidethe small side there is not much to do and then the diving board is the most fun
Thank you for the review!
Fantastic experience: Family time to relax and have fun. Plenty of staff to keep eye on things to make sure everyone is enjoying them self's and kept safe. Me and our Olli look forward to swim every Saturday.
Thank you for the great review!
Positive experience: I think it is a great pool but they should have more staff so they can have th slide and the diving board open at the same time and there won't be big queues.
Thank you for the review! I've passed your feedback onto the centre manager.
Positive experience: Surprised. Not been in the place for over 30 years. The main reception area is very different.
Positive experience: Pools are freezing regardless of what the management says changing rooms are clean showers in the whole are hot
Thank you for the review Jane - I've passed your feedback to the centre manager.
Fantastic experience: Been going swimming and to the gym here for years.
Thank you for the review!
Fantastic experience: Fantastic place for Sunday morning activities, Highly recommended. #ICOS SPORTS
Thank you for the review!
Fantastic experience: Staff are very friendly and pleasant
Thank you for the review!
Fantastic experience:
Thank you for the review!
Fantastic experience: Really nice swimming pool with various sports jym
Thank you for the review!
Fantastic experience: First time visiting the centre and we used the pool. Dated inside however i did love the depth of kids pool helped my daughter loads and allowed me to swim with her while she played
Thank you for the review!
Fantastic experience: Plenty of lane's to swim in nice and clean changing facilities.
Thank you for the review!
Fantastic experience: Friendly place with experienced fitness instructors
Thank you for the review!
Negative experience: Mill is good,however, parking charges apply.
Thank you for the review! We would love to hear your feedback on the ways Mill House Leisure Centre can be improved. Please get in touch by email at [email protected]
Positive experience: Excellant as always...love my swims.... My granddaughter is learning to swim as well.... Brilliant..thank you
Thank you for the lovely review!
Positive experience: Friendly reception lady and clean courts. Not 5 star due to cost for 40 mins squash.
Thank you for the review Alistair!
Fantastic experience: Best baths around love the place,, staff,, see you Sunday
Thank you for the review David!
Positive experience: My little one attends here for swimming lessons once a week. He was terrified of water but slowly his confidence is starting to grow in the water. Great for swimming lessons, plenty of space to change. You have to pay for parking though.
Thank you for the review Claire!
Fantastic experience: Always a great place staff very helpful and happy.
Thank you for the review Wallis!
Negative experience: No steam room anymore
Fantastic experience: Staff went above & beyond & even leant me some reading glasses wonderful service
Thank you for the review Andy!
Positive experience: Great facilities for kids swimming lessons, unfortunately the building is a bit dated, and the changing room has a distinct poo smell.
Thank you for the review Matthew - I've passed the feedback over to the centre team to be looked into.
Positive experience: We visited here on a rainy day for a swim with our 10yr old son. The reception staff were lovely and helpful The changing room floors were filthy (so glad we had our flipflops) lots of lockers (£1.00 returnable when you open it up again). From what we saw the place does need a refurbishment. The 2 showers had lovely warm water but as I said the floors need cleaning more often
Thank you for the review Julia! That feedback has been passed over to the facility team to ensure it is looked into.
Positive experience: Slightly dated and no working slide, but good for the kids and a swim.
Thank you for the review Jimmy!
Fantastic experience: A place where children will never get bored
Thank you for the review Kevin!
Positive experience: Would definitely go backed have some problems though not such good staff but quite decent size pools very cheap too for a hour.Changing rooms do tend too smell as for plumbing problems.They have 1 slide could add another too reduce queues, nothing more too add!
Positive experience: OK for a few hours out with the kids
Positive experience: Has a really good gym, tends to be quiet most days. They have diffrent memberships all priced well. Only let down is how dirty the pools are
Thank you for the review! I'll pass this over to the centre staff to have this looked into.
Positive experience: The most beautiful place to swim
Positive experience: Drains smelt terrible. Looked unclean.
Positive experience: nice goods
Thank you for the review!
Positive experience: I loved it! Me and my friends had an amazing time
Thank you for the review!
Negative experience: Swimming pool was closed for few week, never returned money back ( membership). Swimming pool is very basic, usually busy, not easy to swim between people. Not worth the money.
Positive experience: The slide seems to never be open but the facility is clean and staff are plenty friendly
Thank you for the review Jess! We do advertise the slide opening times on our pool timetable which can be found on our website - www.gethartlepoolactive.co.uk
Positive experience: Bin 4 a swim, enjoyed it
Thank you for the review!
Negative experience: Have not been here since before lockdown
Negative experience: I only walked past it.
Fantastic experience: Clean and low cost showers only
Thank you for the review Carl!
Fantastic experience: Excellent facilities.....Good value....
Thank you for the review Paul!
Fantastic experience: My grandson has swimming lessons on a Saturday, the staff are lovely really friendly and helpful. The lifeguards do a very good job, it's a very safe place for children to swim. He always has a great time.
Thank you for the review Derina!
Positive experience: Just what's needed to energise the old & envigorate the young.
Thank you for the review Jackie!
Positive experience: Friendly staff, clean spaces. Me and my grandson enjoyed an hour in the learner pool with plenty of novelty floats to keep him entertained. Went on a saturday, the pool closes at 3pm. Enjoy
Thank you for the review Dave!
Fantastic experience: Quick easy pain free booster helpfully staff
Thank you for the review Susan!
Fantastic experience: Well run
Thank you for the review Lynn!
Fantastic experience: Canny baths
Thank you Janet!
Fantastic experience: Xb
Thank you for the review!
Fantastic experience: A traditional old fashioned centre, staff very helpful and friendly. Clean and well managed.
Thank you Deb!
Negative experience: Terrible customer service. Phoned a day in advance to be told we could just show up with our 1 year old as the bookings system is off now. To be told at reception, swimming isn't available as school where in and the kids pool is closed until 6pm. 6PM FOR A KIDS POOL. Most kids at that time are getting ready for bed. Absolutely ridiculous. Also told by a lovely gentleman who was leaving as we arrived that their was kids in the pool and it was quiet. Paid for parking for nothing. Receptionist on arrival couldn't tell us why receptionist on the phone stated different facts. More communication between staff is needed and more access for all ages is also needed. You'd think a swimming pool would be crying for money after the pandemic but apparently not.
We're really sorry you hear about this Diane. I've passed this over to the Facilities Manager to ensure this is looked into and doesn't happen again.
Negative experience: If your phone is dead, you can not count on charging it. Unfortunately, you cannot use electrical outlets here. Get ready for this.
Positive experience: Great for adults after 3pm.
Thank you for the review Lynda!
Negative experience: So badly ran its incredible
Fantastic experience: Best pool in North eaat
Positive experience: It's a bit dirty
Fantastic experience: Really enjoyed the yoga class instructor was great
Positive experience: Very dated, but clean and quiet.
Fantastic experience: Super miejsce
Positive experience: Not the best swimming pool but still good. Great prices too. Changing rooms tend to smell abit due to plumbing and water is abit cold when you get straight in to it. There is a baby pool. 25 metre pool and pretty sure 20 metre pool. There is a large red slide and diving boards
Positive experience: Clean pool, changing facilities sometimes fragrant near the toilets, that may well be a plumbing problem as they generally appear to be clean.
Fantastic experience: It was good only there to sign up for membership and the lady was very help full
Fantastic experience: Good swim today ,marvellous . Staff is a lovely set of people
Thank you for the review David!
Fantastic experience: Epic clean courts and good staff
Fantastic experience: Friendly staff well run
Fantastic experience: It's just Brill clean great helpful staff x
Fantastic experience: Brilliant back to the gym
Fantastic experience: Covid testing station staff are fantastic well done everyone
Fantastic experience: made me feel at ease .
Fantastic experience: The facility is very clean and well organized since opening under Covid restrictions. I'm very happy to be able to swim again and feel confident about cleanliness.
Fantastic experience: First day back since lock down! I've really missed my swimming! Well organised, well done the team at Mill House
Negative experience: i sent my daughter here to learn to swim and she literally hasn't learnt how to swim on her back and made to wim with the younger kids (she's 10 years old).
Fantastic experience: Love this place...swimming...classes and activies are always enjoyable and always super friendly staff.
Negative experience: Very over priced almost 5 pound for just over 1 hour swim.
Negative experience: water all ways cold building dated Stockton baths much better
Fantastic experience: Value 4 money, all staff are friendly n nice. Not sure what that loud noise was that went off every half hourish but would recommend to others
Fantastic experience: Good place to swim and play sports the diving board are really good and fun to jump of
Positive experience: Like that it has lane swimming
Fantastic experience: Friendly and accomadating
Fantastic experience: Can have a lot of laughs with the staff and good to keep people fit and healthy
Fantastic experience: Excellent Saturday morning gymnastics coach
Positive experience: Good pool, slide is good for kids when on but changing room always stinks!
Fantastic experience: Watched my Grandson in a swimming Gala here,hadn't been there for a while,saw an improvement in baths and seating area and foyer.
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