Information about PureGym London Limehouse
Opening hours
- sunday: 0h-0h
- monday: 0h-0h
- tuesday: 0h-0h
- wednesday: 0h-0h
- thursday: 0h-0h
- friday: 0h-0h
- saturday: 0h-0h
Our comment from FitFit UK about PureGym London Limehouse:
Welcome to PureGym London Limehouse, a vibrant fitness destination in the heart of London. This gym has received numerous positive reviews, highlighting its friendly atmosphere, excellent personal trainers, and great variety of classes. Many users appreciate the clean environment and the dedication of the staff to provide a safe space for workouts.
Some of the standout features of the gym include:
- A wide range of free weights and machines
- Friendly and professional staff
- Inspiring and motivating personal trainers like Giuseppe and Valentina
- A women’s only training room for added comfort
However, some feedback indicates that the gym can get quite crowded during peak hours, and cleanliness has been cited as an area for improvement with specific concern over showers and equipment maintenance. Additionally, some members have expressed the need for more equipment and better organization of weight areas.
Despite these challenges, the overall feedback shows that PureGym London Limehouse is working hard to improve and adapt to its members' needs, making it a solid choice for your fitness journey.
Services, Machines and Guided Classes
PureGym London Limehouse: Opinions
Fantastic experience: Good
Hi Raj. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Fantastic experience: Excellent
Hi Shoban. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Fantastic experience: I cannot recommend Giuseppe Gallo enough as a personal trainer! Having done very little routine exercise in the past, I was looking to get healthier after maternity leave, and Giuseppe was exactly the support I needed. He helped me establish a consistent routine, taught me so much about healthy habits and strength exercises, and set me on the right path to achieving my fitness goals. What I truly appreciated was his personalised approach—he paid special attention to helping me build a positive attitude towards exercising in the gym, which made all the difference. Giuseppe provided plenty of practical suggestions for continuing on my own, and prepared a straightforward workout plan tailored to my needs. Thanks to his guidance, I feel confident and motivated to keep going, and I’m thrilled to say I’ll be visiting the gym regularly from now on! Thank you, Giuseppe, for your expertise, encouragement, and for making fitness feel approachable and enjoyable!
Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Positive experience: Exactly what you'd expect from a budget gym. Weights, machines and showers that smell of wee.
Hi Sam, thank you for taking the time to leave this review. We're sorry to hear that you have concerns surrounding the cleanliness of your gym. We work hard to ensure that our gyms are a safe and comfortable environment for all of our members, and always take member feedback on board. Please may we ask that you contact us directly to discuss this feedback further? This can either be done with your Gym Manager in the gym, or by contacting our Member Services team on [email protected]. Thanks, PureGym
Fantastic experience: Had training sessions with amazing pt Giuseppe and I’m so glad I made the decision! Giuseppe really helped me to learn the movements while keeping the sessions fun and effective. I feel stronger after the sessions and am motivated to train by myself. Was really good experience I highly recommend:P
Hi S. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Negative experience: Women’s only training room is absolutely tiny, it’s absolutely ridiculous
Hi Halima. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We are always looking to make improvements to give our members the very best! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.
Fantastic experience: Training with Valentina has genuinely changed my entire relationship with fitness and my life - I went from being pretty afraid of the gym to now holding down a regular routine and going to the gym 3-4 times per week. Her 1-1 sessions are highly tailored, ambitious, but importantly fun and I felt like I could see and feel progress already within a couple of sessions. My energy levels and mood have especially benefitted! I realised that going from 0-1 was the hardest part and now almost a year on since starting sessions with her, I have been able to do great work by myself thanks to the foundations and motivation she taught me. I cannot recommend Valentina enough, she is the most fantastic trainer and above all else an amazing human!
Hi Anna. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Fantastic experience: Fabulous gym and friendly staff 5*
Hi SM. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Negative experience: Turn the heating on. It’s a fridge in here.
Hi, thank you for taking the time to leave us this review. We have recently made slight changes to this area, looking at improving energy efficiency. This is both to control our energy usage, but also with a look to reduce our carbon footprint. By law, we have a requirement to provide a certain amount of fresh air based on occupancy levels, and our ventilation system increases and decreases at different times throughout the day and night, making sure we meet these requirements and provide good air movement around the gyms. These levels are based on size of the gym, and occupancy levels, and are regularly monitored. All member feedback is reviewed, and brought to the attention of our Facilities team, who regularly review any changes we make to our gym facilities and all feedback is taken into account when making any future changes. Thanks, PureGym
Negative experience: Can you turn the music down please. Nobody wants to have shitty pop music blaring out of the speakers in every corner of the gym. Just stop.
Hi Jam. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. Staff should undertake regular volume checks for the safety and comfort of our members, but if you approach the Gym Manager with more info they can look into this. Thanks, PureGym
Negative experience: Avoid all the costs! Genuinely, the people who come here are the worst I have ever seen anywhere in the UK. They think they can chat in a leg press machine for 15 minutes without training in busy times, and it seems that this is the people’s general behaviour, and no one stops them. And people don’t bother to put their weight in after they use it! I can’t blame the people who work here at all.
Hi Sultan. Thank you for taking the time to leave this review. Where possible, we ask that members share equipment between sets, to ensure that all members are able to get the most out of their workout. Although sometimes this isn't possible, we do ask that other members are taken into consideration when taking breaks between sets. If you have any specific concerns relating to this matter, please speak with a member of the gym team where they will be able to assist further. Thanks, PureGym
Positive experience: Decent gym, some of the machines need replacing (rusty) and can get very crowded but overall it’s pretty good
Hi Will. Thanks for taking the time to leave this review, we are happy to see this is 4 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Positive experience: Only turned around in the car park but it was clear of any litter
Positive experience: Decent amount of weights/benches/machines, nice waterside location and generally clean facilities. Like all gyms can get very busy at peak times. Has been my home gym for 5+ years now and can't complain overall - just a few extra bits of gear like a boxing bag would make it 5 stars.
Hi Alex. Thanks for taking the time to leave this review, we are happy to see this is 4 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Fantastic experience: Nice gym, good classes and staff are wonderful
Hi YM. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Positive experience: Cleaning is problem here. I have see a hair in an equipment over over 2 week, the hair is still there. Staff are rarely seen cleaning unlike other renowned gyms. The ladies gym room here is a plus.
Hi Maryam. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. We fully understand the importance of cleanliness and will be dealt with. Thanks, PureGym
Positive experience: Great location, but the building may need to be bigger as there are too many members at this one location, which makes it hard to use equipment.
Hi Dwayne. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. Please be aware due to the situation of our gyms it isn't always possible to extend the site itself, however, we are always looking to expand and improve our facilities where possible, so please keep an eye out for updates. If you have any specific suggestions regarding the layout of the gym please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.
Negative experience: Decent gym but very busy most of the time
Hi James. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We’re afraid it's true, our gyms simply are very popular and so can become busy especially at peak times, but this does fluctuate throughout the day and from day to day. Members can also use the members area via the PureGym app or website, to see how many people are in the gym. Thanks, PureGym
Fantastic experience: PureGym London Limehouse is improving in the last months. I believe that Michael's dedication (Manager), is reaching some goals that we all needed to be solve. There is still some work to do (deep cleaning once in awhile in the common areas for instance) but, definitely it's getting better. One of the most important and positive things about this gym is the Staff! Valentyna's Scapin hard work classes and Connor's guidance as a PT and as a trainer in other group classes, mixed with their knowledge and kindness, gives me the energy I need to reach all my goals! Very friendly gym! Well done all of you!
Hi Marceneiro. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Fantastic experience: Great local gym with reasonable prices. Some of the instructors are really good and motivating. Classes available at this gym are very good unlike other Pure Gyms. Keep up with the good work!
Hi Dorina. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Negative experience: Lots to improve guys.
Fantastic experience: The best coach for body condition; amazing zumba coach; incredible pilates coach. Pilates coach made me love pilates and teach me how to control my body and head. Zumba classes are most fun, relating and joy. Love it every class I attend
Hi Renata. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Fantastic experience: My 5 star is 100% attributed to one of their personal trainer that works here: Valentina Scapin. I started my journey with Valentina a year ago and I can happily say my life has changed since then. With her passion, charisma, professionalism and dedication she’s been able to transform my body and regulate my diet in a way that has become natural and part of who I am now. She doesn’t just show you how to train your body and how to eat healthier, she’s able to change the way you perceive exercise and food. I can’t be happier to have found her and I know for sure I will regularly make good use of her time in the years to come.
Hi Lorenzo. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Fantastic experience: There's alot of equipments. Great changing room with lockers and showers.
Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Negative experience: No staff in sight. In July 2019 I was left alone and unattended with very large weights. I did a kettle bell swing with a 20kg weight and it has ruined my back leaving me with life changing injuries. L5/S1 herniated disc. I was unable to walk for 8 weeks. I get flare ups and it has greatly reduced my quality of life. Pure Gym leave you alone with heavy equipment unsupervised and vulnerable to serious life changing injuries
Fantastic experience: Happy with the Gym and service, amazing staff team.
Hi Charlene. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Fantastic experience: The gym has definitely improved over the last few months: cardio equipment is mainly working now, the changing rooms are clean and the showers have hot water and are working. Great value for money.
Hi Gerard. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Fantastic experience: Fantastic gym with top-notch equipment and friendly staff.The gym manager, Mike, provided excellent assistance. Highly recommended!
Hi Rrahul. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Fantastic experience: Over the past three months the gym seems rejuvanated. Clean, tidy, well maintained.
Hi Andy, thank you for taking the time to leave this review, we are delighted to see this is 5*s. It's important to us to provide our members with a great space to work out, in a clean and friendly environment and we're so pleased to hear you are enjoying PureGym! Millie, PureGym
Fantastic experience: Brilliant gym , friendly staff and great atmosphere.
Hi Samera. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Negative experience: Used to be semi okay, hadn't beeb here in months. Place is like a prison. Signs, signs and more signs. Actually insane.
Hi Robert. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We are always looking to make improvements to give our members the very best! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.
Negative experience: Terrible customer service!!! I suppose there is not much to expect from a 'cheap 24 hour gym' as it says in google search.
Hi Chris. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. Please can you expand on the issues that you have encountered with our Member Services team? Thanks, PureGym
Fantastic experience: 5 stars for my favs Valentina, Gintare and Connor they have all helped me maintain my fitness goals, lost 10kg in 3 months helped me with my confidence getting back into the gym after an accident, and just the most fun in my classes with the rest of the old G’s i train with I have a ball every morning. Also Mike the manager is new to the gym but he’s a cool guy listens and what I’ve asked for has been addressed.
Hi Leona. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Fantastic experience: I have been a member for a while now. The gym is value for money, some times are busier than others, it’s just a matter of organisation. The classes and the fitness team are amazing though, especially Valentina’s cycle classes. She is able to keep me motivated and and help me push my boundaries, so I take this opportunity also to say Thank You to her!
Hi Jessica. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy the classes and using the gym overall! Thanks, PureGym
Negative experience: The gym these days is extremely dirty. The women changing rooms are a complete disaster. Not sure for how long I will keep my subscription for
Hi Despoina. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. We fully understand the importance of cleanliness and will be dealt with. Thanks, PureGym
Fantastic experience: It’s an extremely busy gym but it has everything I need. Off peak membership is reasonably priced and got fortunate with a zero joining fee promo code.
Hi Nazmun. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Positive experience: Decent range of equipment, though the place can get crowded at times. Place is fairly clean. Don’t see much staff around, though? One inconvenience is that the mobile signal & Gym WiFi are terrible, which is not ideal for streaming on a workout. Please could you get a signal booster installed?
Hi Safwan. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We are always looking to make improvements to give our members the very best! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.
Negative experience: Today I had an experience very different from what I usually have. So, I'm doing step ups on the Smith machine on a bench, and when I finished and I'm about to leave, the manager comes to me and asks me to not use the bench because it damages it. First, then you should fix the hip thrust bench that is used as its supposed to and is ripping apart. Should people not hipthrust?. Secondly, he suggests that I use a step-up. I wasn't trying to do lunges in case you hadn't thought about it. And third, it was rude and arrogant. I work in a gym that costs 200 a month and I don't go to my customers telling them they are ripping my leather. Rude and bad customer service.
Hi Sofia. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. Thanks, PureGym
Negative experience: for the past 3 months of me going to this gym only 2 of 6 showers were worked. no one fixes them and there is no one to ask to address that. Today the whole bathroom including showers was flooded and i don’t don’t when that will be resolved
Hi Artem. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. Staff do undertake regular maintenance checks and work hard with our equipment providers to ensure that our equipment is fixed as soon as possible, if any should be broken. We are equally as disappointed when this happens and sometimes need to wait on engineers but will have all equipment in full working order as soon as is safely possible. If you have any concerns about equipment, please notify staff on site as soon as you can. Thanks, PureGym
Fantastic experience: Been going there for over 2 years, loving it. Good quality Ziva dumbells going up to 50 kg., lots of barbells, treadmills and all sorts of machines. Very spacious , would recommend.
Hi V V. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Negative experience: Overcrowded at all times. Bad ventilation.
Hi Manuro. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We’re afraid it's true, our gyms simply are very popular and so can become busy especially at peak times, but this does fluctuate throughout the day and from day to day. Members can also use the members area via the PureGym app or website, to see how many people are in the gym. Thanks, PureGym
Positive experience: Decent gym. Good weights area and cardio area. Love the idea of a women's only studio. 1 lifting platform gets busy at times. Avoid at peak evening windows if you just want to get your workout plan done. Staff are friendly and helpful
Hi Gregory. Thanks for taking the time to leave this review, we are happy to see this is 4 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Fantastic experience: Decent gym and quite clean when I went. It wasn’t to busy on off peak time and people were respectful and nice.
Hi Pager. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Negative experience: If you love queuing for machines. This is your place. Otherwise avoid busy all day. If you want it empty have to go around 2am till 6am.
Hi Ruhel. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We’re afraid it's true, our gyms simply are very popular and so can become busy especially at peak times, but this does fluctuate throughout the day and from day to day. Members can also use the members area via the PureGym app or website, to see how many people are in the gym. Thanks, PureGym
Fantastic experience: Awesome gym awesome machines
Hi Nabila. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Negative experience: Twice the door opened only from one side and then refused to let me in. I'm so angry and shows me that I am in BUT I am out. I hate this door !!!!!
Hi Zeej. Thanks for taking the time to leave this review, we are happy to see this is 4 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Positive experience: Classes are really great, but the gym is always too full, never any blue roll to wipe equipment down and the weights are NEVER in the right place. Why this is one of the most expensive branches is beyond me.
Hi Francesca. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We’re afraid it's true, our gyms simply are very popular and so can become busy especially at peak times, but this does fluctuate throughout the day and from day to day. Members can also use the members area via the PureGym app or website, to see how many people are in the gym. Thanks, PureGym
Negative experience: The only reason I will keep using the place is because it's 24 hours open and I don't like crowded gyms (hence I go at 4:30am). That being said, here's what I think of the place: Several machines do not work or are on the brink of failing. It does not help to just put "out of order" signs on them. If it doesn't work how about taking it out? The men's shower area is always full of puddles of water. The urinals always stink of urine (this is the only thing that really gets to me). If you are going to use waterless systems please get one that works, there are many in the market. Being a cheaper gym chain doesn't mean it has to be shoddy with basic things as the mentioned above.
Hi Pedro. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. Thanks, PureGym
Negative experience: Machines take ages to get fixed, switches are broken on the cardio machines. No internet
Hi. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. Staff do undertake regular maintenance checks and work hard with our equipment providers to ensure that our equipment is fixed as soon as possible, if any should be broken. We are equally as disappointed when this happens and sometimes need to wait on engineers but will have all equipment in full working order as soon as is safely possible. If you have any concerns about equipment, please notify staff on site as soon as you can. Thanks, PureGym
Negative experience: Worst gym ever! Worst customer service! No manners or respect!
Hi Megha. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. Would you be able to tell us the reason behind your comments and rating so we can better understand this? Thanks, PureGym
Fantastic experience: Good value, large free weight section, decent machines and not too busy during off-peak
Hi Karol. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Negative experience: everyone we talked to was wonderful, but unfortunately the website made us believe we bought a Plus contract prepaid of X months (no UK bank account). We would have never bought a membership that only allowed access to 1 location as we have a different apartment in a different neighborhood every month or so through 2024. After trying to use it at Limehouse and realizing it didn't work, we contacted various customer service and they told us that the website switched it to a basic (with no warning) when we selected "pre pay" at the payment option. That's fine until we couldn't get a full refund, nor is there a way to convert after. We had actually intended to come back after opening a UK bank account, but the lack of full refund is anti-customer and unreasonable. There are plenty of other gyms with multiple London locations we can choose from.
Hi Rachel, thank you for leaving us this review. We appreciate and value our member feedback. We are sorry to hear of the issues you have been having. We would advise contacting our Member Services team who should be able to assist and advise you further. Thanks, PureGym
Positive experience: Need more equipment and always over busy
Hi Mohammed, thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We’re afraid it's true, our gyms simply are very popular and so can become busy especially at peak times, but this does fluctuate throughout the day and from day to day. To make the most of the space where possible, though, we are always looking to expand and improve our facilities. Members can also use the members area via the PureGym app or website, to see how many people are in the gym. We always aim to provide a broad spread of kit to cater to a range of fitness needs and meet demand as it changes through the day, getting the balance right between weights and cardio, but if you have any other/specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym
Positive experience: Used to be really good but has declined recently. The classes have become less varied and often get cancelled. Some machines also need maintenance.
Hi Michael. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We are always looking to make improvements to give our members the very best! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.
Negative experience: It's in a great location however the fact that there is no signal or internet available in the gym is a turn off. Also, the air conditioning isn't that great in there. The yoga sessions are good there though!
Hi Sophie. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We are always looking to make improvements to give our members the very best! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.
Positive experience: It's usually quite crowded, but otherwise, it's a nice gym. They could benefit from more plates tho.
Hi Adrian. Thanks for taking the time to leave this review, we are happy to see this is 4 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We are always looking to make improvements to give our members the very best! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym
Positive experience: I've been to many puregyms and this one was probably the one I had my best workouts. There's a lot of staff - all professional, and specified in different areas. The equipment is good and the dumbbells are not all over the place. The only thing I would consider is fixing the internet connection - which is faulty and very slow - and the AC - as a person with asthma, I had to bring my mask some times because the AC kept blowing dust. 6.5/10
Hi Raul. Thanks for taking the time to leave this review, we are sorry to see this is 1 star. We always appreciate and take on board member feedback. We are always looking to make improvements to give our members the very best! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.
Positive experience: Nice little gym but not enough equipment.
Hi Francesco. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We always aim to provide a broad spread of kit to cater to a range of fitness needs and meet demand as it changes through the day, getting the balance right between weights and cardio, but if you have any other/specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.
Negative experience: Don't do the 12.15 circuit class. It was absolutely dire - totally rubbish!!
Hi Julie. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. It would really help us if you could get in touch directly with the Gym Manager to provide more information so this can be investigated. Thanks, PureGym.
Positive experience: Please can we have a rowing machine in the ladies only section. It would be much appreciated:)
Hi Tasnim. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We are always looking to make improvements to give our members the very best! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.
Negative experience: The hygiene on Sunday is quite bad. Rowing machines might need to get fixed.
Hi Mavis. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused and would like to assure you that we are reviewing feedback and will ensure this is addressed in club. We fully understand the importance of supplies being available to members and staff and this will be dealt with. Thanks, PureGym
Fantastic experience: Using the PureGym at Limehouse in the morning is an exhilarating experience. An absolutely positive start to the day.
Hi yuricaver. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Positive experience: Decent and cheap gym that has most equipment you need. Some of the equipment is very crammed (rows cable machine and dips machine will hit each other if both being used). A lot of the machines don't have weight numbers anymore, so you have to work out how much you're lifting. Apart from this, equipment works well.
Hi Edon, thank you for taking the time to leave this rating, but I'm sorry to see it's 3 stars. We are always keen to receive feedback so we can improve our service. The best way to pass feedback on for practical action is always to get in touch directly with the Gym Manager. You can approach them in the gym or leave a comment in the feedback box as this is regularly reviewed and will be taken into consideration for updates and improvements, or you can contact Member Services. Thanks, PureGym
Positive experience: Not ideal for something who do a lot of callisthenics exercise
Hi Atou. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We are always looking to make improvements to give our members the very best! If you have any other/specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.
Positive experience: This gym is perfect for everyone from young to old. Only thing its busy all the time.
Hi Fahim. Thanks for taking the time to leave this review, we are happy to see this is 4 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Fantastic experience: Always great place to work out and clean. Great staff and the classes always killer but great motivation from the trainers.
Hi there. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. It's great to hear you enjoy using the gym overall and that you've given us 5 stars. We hope your time with us continues to be positive! Thanks, PureGym
Fantastic experience: A) Good Fitness team. B) Selection of Weights, & availability. C) performance sports drinks, power snacks. Lastly D) Neat.
Hi Kumru, thanks for taking the time to leave this review, we always appreciate member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We are really happy to hear you enjoy using the gym and that we can help you reach your fitness goals! Thanks, PureGym
Fantastic experience: I've been to a few Puregym's and this is my favourite so far. Great location. It's clean, bright and airy and usually not too busy.
Hi Adam, thanks for takin the time to leave this review! It's great to hear you're enjoying your time at PureGym London Limehouse. We wish you all the best with your future fitness goals! Thanks, PureGym
Positive experience: Joined this gym on and off about two years. They are pretty decent! The only downside is that the cleanliness is really bad. For the price we pay we should have this as standard! On the positive note the classes are getting better. Big shout out to Zsombor who is very creative and gives us a challenging workout in his classes
Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. It would really help us if you could get in touch directly with the Gym Manager/Member Services to provide more information (such as date and time) so this can be properly investigated. Thanks, PureGym
Negative experience: Pretty poor customer service, asked to change my membership before my payment date but still no response. I don't see why members cannot change their memberships online
We're sorry to see you have rated the gym 1 star. We offer our members as much flexibility as possible to make changes to their memberships. If a payment has already been requested with your bank, you wont be able to make a change in your Member's Area but we will respond to your message and be happy to help. Thanks, PureGym
Fantastic experience: Top gym, great low price
Hi there. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. It's great to hear you enjoy using the gym overall and that you've given us 5 stars. We hope your time with us continues to be positive! Thanks, PureGym
Negative experience: The worst customer service experience, they also charged me for 2 months although i canceled my membership
Hi Catalin, thanks for taking the time to leave this rating, but I'm sorry to see it's only 1 star. We are always keen to receive feedback so we can improve our service, but it would help us if you could get in touch directly to provide more information about where we may be able to improve. We'd love to talk to you in more detail, so if you have feedback the best way to pass it on for practical action is always to get in touch directly with the Gym Manager. You can approach them in the gym or leave a comment in the feedback box as this is regularly reviewed and will be taken into consideration for updates and improvements, or you can contact Member Services. Thanks, PureGym
Negative experience: Unhappy with this gym before the treadmills use to have YouTube on it now no treadmills have YouTube on it also there WiFi doesn't work sometimes and there's no phone signal
Hi Shakib. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We always aim to provide a broad spread of kit to cater to a range of fitness needs and meet demand as it changes through the day, getting the balance right between weights and cardio, but if you have any other/specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.
Positive experience: Very cramped and not that clean. But good atmosphere and people. I have been to other puregym and this one does feel a bit neglected.
Hi Itsame, thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We’re afraid it's true, our gyms simply are very popular and so can become busy especially at peak times, but this does fluctuate throughout the day and from day to day. To make the most of the space where possible, though, we are always looking to expand and improve our facilities. Members can also use the members area via the PureGym app or website, to see how many people are in the gym. Thanks, PureGym
Fantastic experience: Very nice gym in the heart of Limehouse basin. Very clean and well equipped. Cultural aware, it has even a ladys' only training room. Highly recommended
Hey Salvo, thanks for taking the time to leave this review. We really appreciate this feedback - it's so great to hear you're enjoying your time with us and would recommend us to others! We always take on board member feedback, so if there's anything we can do to improve on just let us know. Hope to see you back in the gym soon :) Thanks, PureGym
Positive experience: Good value for money but you have to bring your own shower gel
Hi Chanade, thanks for taking the time to leave us a rating for the London Limehouse gym. It's great to see its 4 stars! If you have any feedback about how we can improve our services going forward, please feel free to get in touch! Thanks, PureGym
Fantastic experience: Great location, clean, has space and equipment for everyone. I would prefer an area for Olympic weightlifting and one or two more squat racks but otherwise I m very happy with this gym!
Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We are really happy to hear you enjoy using the gym! Thanks, PureGym
Positive experience: Pretty decent gym, chose it due to the reasonable price and proximity to where I live. I've only been coming here for classes so far so can't speak for the equipment, but I do notice that the workout areas always tend to be packed in the evenings so a bit overcrowded for sure. The classes are pretty good with good instructors and there's a good variety of them. Can feel hot/stuffy in there sometimes too, but would recommend overall.
Thanks for taking the time to live this review Kamilia! We're pleased to hear you're enjoying your time at PureGym. In regards to the gym being busy, we would like to apologise for any inconvenience caused. We’re afraid it's true, our gyms simply are very popular and so can become busy especially at peak times, but this does fluctuate throughout the day and from day to day. To make the most of the space where possible, though, we are always looking to expand and improve our facilities. Members can also use the members area via the PureGym app or website, to see how many people are in the gym. Thanks, PureGym
Fantastic experience: Just signed up to the gym after moving to London. App said 40 people but was able to get on everything I wanted I.e. free weights and machines. Layout of the gym seems good. Would want people to put away their weights but not the gyms fault
Positive experience: Always busy but still able to use cardio side weights always to busy
Hi Ismael. Thanks for taking the time to leave this review, we are happy to see this is 4 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We’re afraid it's true, our gyms simply are very popular and so can become busy especially at peak times, but this does fluctuate throughout the day and from day to day. Members can also use the members area via the PureGym app or website, to see how many people are in the gym. It’s great to hear you enjoy using the gym! Thanks, PureGym
Negative experience: The PIN didn’t work and had to go home. Not sure why they have a help button when no will come out to help, ended waiting 30 minutes (while the gym was staffed) . Also they ask you to call a number which doesn’t take calls
Negative experience: Convenient location. 24 hours. But broken air con, too cramped and too much equipment is broken for too long. Also, they’re quite happy to change your membership benefits half-way through a month without providing a refund.
Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. Staff do undertake regular maintenance checks and work hard with our equipment providers to ensure that our equipment is fixed as soon as possible, if any should be broken. We are equally as disappointed when this happens and sometimes need to wait on engineers but will have all equipment in full working order as soon as is safely possible. If you have any concerns about equipment, please notify staff on site as soon as you can. At PureGym, you only pay for the access you receive - so if you've downgraded mid-month, your next payment will be reflected as a pro-rata credit would be added. If you'd like Member Services Team to take a look for you, please contact them [email protected] - they'll be happy to help! Thanks, PureGym
Negative experience: I have had multi access gym ave have been paying for membership without using the facilities since 2019. They have since stopped access țo the gym next to work place without notifying me. I have been paying non-stop all this time during pandemic. Had they notified me, id stop subscription. I have gone back into work and decided to go gym after but there is no access. This is a scheming fraudulent company, I tried calling, no answer, I tried email, short generic reply, I replied, no word for 5 days. My brothers a lawyer and he asked me to go via trust pilot, Google review and then FCA. What's my rights in this matter In my household there's 5 puregym membership, you will receive 5 negative reviews on trustpilot and Google
Hi there, thank you for taking to take to leave this review. We're really sorry to hear about your experience. In order to maintain and continue to improve our facilities; it is necessary for us to make small price changes in line with rising maintenance costs from time to time. We will be happy to look into this further for you - please send us a Facebook message, Twitter direct message or email on [email protected]. Please note that we are currently experiencing a high volume of messages, so it may take longer than usual to get back to you. Apologies about this! Thanks, PureGym.
Fantastic experience: GREAT GYM, GREAT PRICE, GREAT PTs, ALWAYS OPEN!!! A DREAM Only little thing "mmmm" if you go around dinner time is super busy (better avoid that time) but overall my second home!
Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We are really happy to hear you enjoy using the gym! Thanks, PureGym
Positive experience: A pretty solid gym and Giampaolo (gym manager) was super friendly and welcoming! I haven't used all the different facilities yet, so I can't judge everything, but I do think the womens section is wayyy too small that I'll think I'll need to go to the mixed section for that reason The mixed section is great & wayyy bigger with types of equipment ready to use! This is my first time with PureGym and I definitely recommend for you to at least try them, one star down just for the womans section here but otherwise great!
Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean environment. You can contact the gym manager or leave a suggestion to enquire about extending the ladies area. Thanks, PureGym
Positive experience: Great Gym BUT no WiFi in the women's only section, which is just disappointing because the website advertises free WiFi.
Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. To connect to the Wi-Fi, select the PureGym Wi-Fi and you will be redirected to a log in page whereby you will just need to enter your email address and PureGym PIN! If issues persist, please speak to a member of staff in the gym. Thanks, PureGym
Fantastic experience: Best gym in the area with lovely personal trainers and a generous amount of space and weights, clean and tidy environment. Today Gianpaolo the manager helped me and my girlfriend showing us lots of interesting tricks for boost our legs workout to the next level. Thank you big man!
Hi Alex, thanks for taking the time to leave us a rating for the London Limehouse gym. It's great to see its 5 stars! If you have any feedback about how we can improve our services going forward, please feel free to get in touch! Thanks, PureGym
Negative experience: Unless you’re willing to come early mornings or late evenings you’ll be standing in line to use the equipment you want. Plenty of free treadmills tho
Hi - Thanks for taking the time to leave this rating, but I'm sorry to see it's 1 stars. We'd love to talk to you in more detail, so if you have feedback the best way to pass it on for practical action is always to get in touch directly with the Gym Manager. You can approach them in the gym or leave a comment in the feedback box as this is regularly reviewed and will be taken into consideration for updates and improvements, or you can contact Member Services.
Negative experience: A lot of equipment is out of order and stays that way for weeks. Functional area is locked off because they carry out additional classes to the ones already taking place in the studio.
Fantastic experience: Great location, very nice collection of free weights with lots of benches. Very clean and loads of antibacterial spray and towels. Also machines are great. The only thing that is super annoying is the weights seem to be never get put back, I think the management should start fining members for this as it’s getting a bit out of hand.
Thanks for the feedback Keith, we're so pleased to hear you're enjoying our London Limehouse branch. In regards to weights, it is in the Gym Rules that members should return their own weights or risk suspension, but at peak times or outside of staffed hours it can be hard to police. Staff on site do everything they can, and we will continue to review ways to combat this. PureGym
Negative experience: Every day another piece of equipment is broken in this place. You can't use half of the stuff, the leg press it's broken from more than a month. Every day I'm stepping in to the gym something else it's broken. Disappointing!
Hi Felix, thanks for your review. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. Staff do undertake regular maintenance checks and work hard with our equipment providers to ensure that our equipment is fixed as soon as possible, if any should be broken. We are equally as disappointed when this happens and sometimes need to wait on engineers but will have all equipment in full working order as soon as is safely possible. If you have any concerns about equipment, please notify staff on site as soon as you can. Thanks, PureGym
Negative experience: Please be very careful if you plan your workout around midnight. The locker rooms gets closed and you won't be able to get your stuff back as there is nobody from the staff around that time. PureGym, it'd be very helpful to broadcast some warning through the speakers that the lockers will be locked.
Hi Jakub. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. It's great to hear you enjoy using the gym overall. In the meantime, we sincerely wish you the best in your future fitness goals. Thanks, PureGym
Positive experience: It’s a quite nice gym. But why doesn’t PureGym repair the broken machine? When can PureGym fix the leg press equipment? It has been a month since I joined PureGym and I really wish I could use it. And can PureGym turn down or turn off the music? I saw many people were using their own earphones.
Hi There. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. It's great to hear you enjoy using the gym overall and that you've given us 4 stars. I have passed on to the gym manager that the leg press machine need maintenance, thank you for passing this on to us. You can always discuss the volume level of the gyms with a member of staff! We hope your time with us continues to be positive! Thanks, PureGym
Positive experience: Ok- small and very busy but ok otherwise
Hi Tasnim - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. It's great to hear you enjoy using the gym overall. We would like to apologise for any inconvenience caused. We’re afraid it's true, our gyms simply are very popular and so can become busy especially at peak times, but this does fluctuate throughout the day and from day to day. To make the most of the space where possible, though, we are always looking to expand and improve our facilities. Thanks, PureGym
Positive experience: new benches are needed in the free weights sections as well as some of the equipment's. They have one new bench and the other ones are old and some a bit risky as they feel like they will give in. Also the ropes (which are mainly used connecting to cables) for things like triceps is damaged and only one in the gym. various other equipment's such as the small triangle bar (don't know the exact name of them) the rubber grip is gone on all of them. They need replacing. Upstairs needs some sort of ventilation as the air is trapped and is really stuffy. If a PureGym member comes in early, they will need to rearrange the free weights section by putting the dumbells back into its designated place (as labelled with the weight number). Due to no one doing this, the free weights section is a mess and no one has any care for them. (He/She will only need to do this once) I can only say this from my experiences in 20+ PureGyms as I like to get a different scenery. I find that if they are kept tidy and placed in its correct place, people tend to put it back in its right place. Hence why other PureGym's have been organised in this regards.
Hi Sami, thanks for taking the time to leave this rating, but I'm sorry to see it's 3 stars. We are always keen to receive feedback so we can improve our service, but it would help us if you could get in touch directly to provide more information about where we may be able to improve. If you have feedback the best way to pass it on for practical action is always to get in touch directly with the Gym Manager. You can approach them in the gym or leave a comment in the feedback box as this is regularly reviewed and will be taken into consideration for updates and improvements, or you can contact Member Services. In the meantime we hope you enjoy your next workout! Thanks, PureGym
Fantastic experience: Clean and lovely gym with great views!!
Hi Michael, Thanks for your great review, get in touch if you’d like to tell us more about your great experience! PureGym.
Negative experience: At least for cycling / elliptical, frequently more broken machines than working ones. Combine with being highly subscribed and yeah, don't bother if you have interest in those machines
Hi Stefan, thanks for taking the time to leave this rating, but I'm sorry to see it's 1 star! I'm afraid it's true our gyms simply are very popular and so can become busy especially at peak times, but this does fluctuate throughout the day and from day to day. Staff do undertake regular maintenance checks and work hard with our equipment providers to ensure that our equipment is fixed as soon as possible, if any should be broken. We are equally as disappointed when this happens and sometimes need to wait on engineers but will have all equipment in full working order as soon as is safely possible. If you have any concerns about equipment, please notify staff on site as soon as you can. In the meantime we do hope this does not put you off of attending the gym! Thanks, PureGym
Negative experience: Some piece of equipment are damaged and nobody care to change to them. No seated calf machine here.
Hi Mike- Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. Staff do undertake regular maintenance checks and work hard with our equipment providers to ensure that our equipment is fixed as soon as possible, if any should be broken. We are equally as disappointed when this happens and sometimes need to wait on engineers but will have all equipment in full working order as soon as is safely possible. If you have any concerns about equipment, please notify staff on site as soon as you can. Thanks, PureGym
Positive experience: Quiet in early mornings. Good range of equipment.
Hi Anne. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. It's great to hear you enjoy using the gym overall. In the meantime, we sincerely wish you the best in your future fitness goals. Thanks, PureGym
Positive experience: Almost all of equipment is in working condition but the missing labels on some of the machine's incremental weight system can be a pain to track progress. Clean gym and nice staff.
Hi Thibaut, thanks for taking the time to leave us a rating for the London Limehouse gym. It's great to see its 4 stars! If you have any feedback about how we can improve our services going forward, please feel free to get in touch! Thanks, PureGym
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