Bootcamp Pilates

Fantastic experience: Totally obsessed with this pilates studio!! Love the workout, love the instructors, love the focus on technique, love the friends I've made over the years. Deffo recommend a class with Charlotte F if you can get in, she's popular!!

Fantastic experience: Lovely light studio and classes

Negative experience: The male instructor, I can’t remember his name, is very touchy feely. Unnecessarily held my hands and feet to adjust me or demonstrate to the class how we should be positioned but at no point did he ask for consent to do this. He was also very rude and patronising, when he asked us to do circles with our legs he came up to me and asked me if I knew what a circle was even though I was doing it correctly. Safe to say I will never come back here and he was a terrible instructor anyway.

Fantastic experience: Great classes. Vicky B is fab!

Fantastic experience: I love coming to Bootcamp Pilates, it’s my treat to myself! I’ve been a regular for a few years now. It is a lovely studio with great instructors. Highly recommend it!

Negative experience: Complete joke of a place - don't waste your time! I booked a BLT class with Bootcamp Pilates in Richmond. I got there 10 minutes early because it was my first time to allow for check-in as suggested on the app. Waited for the previous class to finish, then for the trainer to say her goodbyes to those from the previous class. Ten minutes after the class was supposed to start, got in and told the second trainer who was delivering the BLT class that I had to check in as I had booked through classpass. She seemed baffled as she was not a receptionist she said but managed to find my name on the ipad. Then asked whether I had done a BLT class before I said yes but had not used the reformer mattress that were there. I was turned down and told I could not do it if in that case because I had no experience with a reformer. I'm in shape and I've done BLT before, isn't the trainer's job to show new students how to do it? Also, if they just want their core experienced students, they shouldn't put it out on ClassPass for anyone to book! I asked whether I could be rescheduled to another class and she told me to check the website. No help whatsoever, I asked whether I would get my class pass credits back and they couldn't assure me I would. Complete joke and incredibly unprofessional. Two other people were in the same situation as they had booked through ClassPass and we were discussing it as we got our bags to leave, the trainer came over and asked us to be quiet - how rude! The audacity! The treatment given was so unprofessional and disrespectful towards people's time, no consideration about people's work and family situation. One has to juggle so many things to book a class and the customer service from the instructors was simply appalling. I have taken this on to class pass, but just don't waste your time and energy in a place like this - stay away!

Fantastic experience: Lovely small studio with friendly service. Not your place if you prefer studios with showers, lockers, free towels. This is a more laid back option for locals, works great for me New loops were installed last week! Must-go classes are by Felicity, Gemma, and Vicky — you won't regret.

Positive experience: Classes are good, I don’t understand why it’s cheaper to book on classpass though rather than direct? I had a bad experience with classpass so stopped using it but am not going to pay twice as much directly!

Fantastic experience: Amazing! Friendly and safe experience. Class kicked my butt into shape. Very clean as well. Highly recommended

Fantastic experience: Jolanta is incredibly kind and really guides you through the process for begginers of pilates! and she does her best to make sure you are comfortable when you come to the studio! After having Terrible problems with my back pilates helped me a lot and this is the place where I recommend also my clients to go between sports massages sessions!

Fantastic experience: I love the classes and the trainers. It's done wonders for my back and knee pain. I've been able to safely build up strength without injuring myself in the process. The trainers are really good about asking if you have any injuries before each class and helping you with variations if needed.

Negative experience: Great classes shame about the studio- I have been coming to the Richmond studio for the last 8 years. In the last 2 years there has been a significant change not referred to Clients but just changes to classes and the studio itself. As its near on impossible to communicate with the owner or franchisee, perhaps a review will spur them into action. Who carpets a pilates studio ? The fact that they allowed Clients with pets is one thing and a health and safety concern but people who don't wear socks with some serious foot problems is a concern when you have a carpeted area and no apparent cleaning of the carpets or cleaning in general takes place. Currently there is no toilet available. It's been 3 weeks and no sign of when they are going to reinstate the bathroom - do they not have any reliable builders ? Why do they not inform their clients, some of whom apparently travel a great distant to get there and probably need this now unuseable facility ? The reformer beds need to be updated or repaired - some squeak - the pilates rings are so stretched out of shape they are almost unuseable - does no one actually look at this studio and see it needs improvement rather than trying to hire out a room there for extra cash - have some random office furniture installed which makes the reception area cramped ? It's a great shame that a lot of Clients have a good old moan about all the problems and generally take it out on the receptionists - it's not their problem its the management ! Special mention to Tania who always goes out of her way to help. It will remain to be seen if there are any improvements to turn this once great studio back to how it was - I won't hold my breath !

Fantastic experience: I loved my first class!! I'm planning to continue

Fantastic experience: I wasn't a big fan of Pilates, but this studio made me reconsider. Start with beginners and stick with it, it is worth it. Proper work out and ideal for abs, core and back pain. Very competent trainers.