Holt Park Active

Fantastic experience: I've been coming here since the day it opened. The staff are great, the customers are great. It's a real asset to our community.

Negative experience: Lovely pool and facilities , however sadly let down by the appalling staff. Terrible attitude every time I attend, with some customer service skills needed. Just not a welcoming environment.

Negative experience: Inadequate number of showers for the pool. Unreasonable swimming timetable. Public swim slots must be increased. what's with the handwrist with the key for the lockers for the pool and the gym. Why not a number lock? Despite the membership, we need to pay £7 for reserving badminton space every time. The cafe should be open as long as the gym. Not being closed on a whim.

Negative experience: Apparently public swim and fun swim aren't two different things according to Holt Park Active. Got hit by one of the toys too... ouch

Negative experience: I've read over the reviews and I am relieved to see that my wife is not the only person who has had shockingly bad treatment from a particular member of staff on reception (twice in one week). Why do they have to be so rude? It really puts you off the place. What makes it worse is their loud and embarrassing attempt to make my wife look like she is in the wrong when, actually she was right. It took another member of staff, who had the sense to do their job properly, to see that my wife had done everything correctly. All of this delay and embarrassment in front of other customers meant that she was late for her class... that one she paid for... correctly... as recorded on the leisure centre's own systems. The mind boggles. This reception staff member either needs some proper management or they need to find a job where they are not miserable and difficult to deal with.

Fantastic experience: Everywhere is kept nice and clean and nice equipment I the gym. However the main reason for this review is Dan in the gym. He's gone above and beyond to help me learn the equipment and is happy to answer all of my many many questions. Cheers Dan!!

Negative experience: Kids couldn't even go swimming with their dad's what

Positive experience: Car park is like the wild west for evening infant swimming classes during the week. SUVs and 4x4s parked all over the place blocking in people. Avoid arriving around 17:30 weekdays. Gym staff friendly. They try to keep machines in a fair to good state but only one vario/cross trainer is ok for larger people. The others either bounce around or have a particularly hard mechanical response. Apparently, Mitre, the owners, don't like calling for engineers unless the machines are totally beyond use... The gym can get very busy/packed between 17:00 and 19:30. This place has a bit of a problem with groups of younger guys block using the machines for an hour to two at a time in the early evenings. Feels like children and younger adults can pretty much get away with whatever they please and staff don't care. Not as clean as it used to be.

Negative experience: Member of staff using an electric charging bay as a personal charging spot for car KR21 UNU. Plugged in not charging and had been left there their entire working shift. Not willing to move car. These are charging bays, not personal parking spots and other cars need to use these! There is supposed to be a 90minute limit on use of bays

Negative experience: Terrible receptionists, the most disrespectful and vile behaviour I've ever seen from a receptionist. We're paying for a service, we should not be putting up with terrible behaviours like this.

Fantastic experience: Excellent place for a Nerf party!

Negative experience: 2 times I have been.l had to aske few questions in the Reception .The lady with short hair in Reception is very rude

Positive experience: Friendly well maintained leisure centre. Good variety of classes. Drops a point for the cafe …, could do with a menu refresh and healthier choices considering it’s location.

Fantastic experience: Our first time using this centre for the swimming pool with our little one. Arrived very early around 9am wasn’t too busy. £14 for 3 of us which isn’t bad. Very clean changing area and showers. The pool was cold but soon warmed up and very clean. We would recommend and we will be going again.

Positive experience: Nice

Negative experience: Got no time for the lady in reception who appears to be in a mobility chair & wears glasses ,who seems to be a angry, I went there to get familiar with the gym because I have mental health problems so to help myself I went to have a look around, the lady in question said to me “ your not properly dressed for the gym , I wasn’t asked why I was there , she just assumed. I found her attitude to be judgemental & disgusting, I went through leap to join the gym for mental health reason & to improve my physical condition. I’ve had a bad experience with her , she has no people skills at all, how she got a job there is beyond belief , surely people skills are important when dealing with public, The staff with leap are amazing & have helped me on my journey to improve my mental health & my physical condition.The gym itself is simply amazing with brilliant staff in the gym & there is some friendly people that go to gym also. I am improving which is thanks to the staff with leap who are very supportive. Just a shame that 1 member of staff has no idea how to talk to people & seems to be angry with people for no reason.

Fantastic experience: Absolutely love the place Lovely little gym Great staff Friendly I have been in a lot of gyms and never been in one as clean as this one the cleaning staff are amazing

Negative experience: The receptionist very rude and disrespectful no manners not welcoming at all do not recommend this place at all

Negative experience: I went here for swimming today and the receptionist was very very rude and very disrespectful giving full on attitude and being racist. I have never seen a receptionist this rude and not welcoming. They was shouting at us due to asking questions about a Leeds card which is pathetic! I really do not recommend this leisure place at all. They literally do not have manners and are very unprofessional!!

Negative experience: The receptionists behaviour is inappropriate. The way they talking and answering is like they arguing or fighting with people , which is not polite and helpful at all.

Fantastic experience: Loved family swim

Fantastic experience: Very helpful and friendly gym staff

Fantastic experience: Great community leisure centre with a lovely cafe. Perfect for family swimming.

Negative experience: The kids pool is great, when you can get in. Which means arriving at least 40 mins before the session starts and waiting/queuing. They are so slow at processing everyone and don’t inform you when the small pool is full, so have waited in the queue unnecessarily as the big pool is too cold for a young child.

Positive experience: Great place to work out however, it requires more workout equipments as they are just a few

Fantastic experience: Great place to visit.

Positive experience: Have been swimming there recently. Very clean and nice lady who always seems to be on reception Would just be good if there was a general open-swim time.

Negative experience: Cafe without courtesy or cheer. Moody staff and food not up to much.

Fantastic experience: Spot on, Decent size pool, Clean gaff, Plenty of parking

Negative experience: Been going to this gym on and off for the last 18 months. For some reason now the gym tends to be full of numerous groups of teenagers (sometimes 6/7 lads together at a time). They lack any sense of gym etiquette, hog the equipment and interrupt you during sets to ask when you'll be finished. Some of these kids look about 12 and shouldn't be unsupervised in this environment. Staff don't seem to see this as an issue. Will be finding a new gym and know of plenty of other regulars that are following suit. A real shame.

Fantastic experience: This is a great gym and excellent value. Wish all the leeds active gyms were up to this standard

Negative experience: Impossible to get on classes with too few for demand, the gym is poorly designed with no real free weigt area and too few benches (2 last time i went). It's also full of teenagers. Only worth it of you swim a lot or use other services, for general fitness it's cheaper and better elsewhere

Negative experience: Said that we pushed in and sent us out for no reason. Not happy.

Fantastic experience: holt park gym is such a friendly gym. All the staff are lovely and there is plenty of variety in the classes

Fantastic experience: Great swimming pool

Negative experience: Staff were grumpy, changing rooms too busy and not enough family space. Kids in the pool "bombing" which is clearly not allowed. Will definitely not be visiting again. Very very disappointing

Positive experience: Clean pool side, well trained staff to keep you safe

Positive experience: Went to a kids bouncy castle party! The kids had a wonderful time on the massive bouncy castle! Water was provided. And then the kids went upstairs for a lovely birthday party meal chicken nuggets or pizza or hot dog all with chips. It might be nice to have some music on as when the kids had finished they just ran about with balloons and it would be nice to maybe have a dance, but apart from that it all was lovely. Xx

Fantastic experience: Had a great time with my kids and niece today I wanted to write a review to complement the cleanliness of the baths and changing rooms the lady there I have seen nearly every Saturday is always busy and very helpful I didn't catch her name she's short with brown hair she's makes it very clean and after visiting other local baths this year I'm happy to get changed here the other places aren't as clean. It's much appreciated to know that people actually clean after others have used showering areas I hope she's appreciated

Fantastic experience: Its brilliant! swim or gym - beautiful clean facilities with professional friendly staff. You want to go back.

Fantastic experience: Very friendly and helpful reception staff

Positive experience: Very helpful

Positive experience: We'll equipped gym and nice pool. Wish the pool was open more often.

Negative experience: Terrible facilities - the gym is very basic with poor, limited equipment. Awkward gym racks make picking up dumbbells difficult. There's only 1 piece of equipment for cable work meaning at busy times you won't be able to get on at all. Grubby and tired looking interior design despite only being updated a few years ago. There are also a lot of kids that use the facilities. That's just the gym. The booking system is diabolical with an online service that makes sense to only those that run it. Booking slots and prices don't make any sense with it being unclear what you actually need to book in order to get your court. The website often says that a slot is free but then won't allow you to book it. On calling up I've been told that it looks free unless you log into your account. Why does it look different for guests or those with a membership? No explanation was forthcoming. Prices are also a rip off and they are unforgiving if you wish to get a refund even if you have a very valid reason.

Negative experience: To say the membership is £35 a month the gym is very small, you are almost sitting on someone's lap trying to use the space to workout. Receptionists have been rude, patronising and sometimes aggressive which really surprised me considering I was paying for the service and it wasn't being provided for free. They need some serious customer service training.

Fantastic experience: Clean and well run. Pool is a good temperature for keen swimmers.

Positive experience: Nice new building. Has a cafe. Only criticisms are limited parking and crampt changing area for the pool.

Positive experience: Very nice staff and up to date equipment, can't complain about anything and the cafe nice food with lovely smiely service. Daughter loves the gymnastics and her coach is very friendly.

Positive experience: Perfect family place so many great things to learn and participate in.staff are so nice can't do enough

Positive experience: Nice place with great facilities but very unhelpful front desk staff. They should be sent on a refresher course for improving their customer service skills...

Fantastic experience: Helpful staff, good facilities, nice cafe. Parking can be an issue on Saturday mornings.

Fantastic experience: The place is clean and modern. Great pools, good gym, for courts go to kirkstall but otherwise this place is newer and nicer. Reception staff are polite once you get to know them, I've read other reviews saying they are rude...i think they are just not majorly chatty that's all..maybe could smile a little to make customers feel more comfortable but on the whole they do a good job. I've had an issue in the past with my son and gymnastics and it was dealt with very well by the manager I'm happy with the outcome and felt my child's interests were prioritised by him. In my opinion the swim staff work very hard and are the friendliest of all staff. Cleaning, customer relations and they bring the positive energy to the place. Lifeguards and teachers are amazing.. even the ones that aren't as chatty and a bit older are amazing at their jobs and extremely knowledgeable. I've used: gym, pool, table tennis and classes and happy with all. I've worked in the fitness industry for many years and feel if the rest of the staff were as vibrant as the swim staff this place would be amazing however it's good enough for me and it's a low cost local health hub that is accessible to all with amazing facilities for disabled people (from what I've seen) and everyone else so not sure why so many negative reviews. As for the lady who wanted to go swimming and was told no baggy clothing I know this lady to be a neighbor of mine and felt extremely disappointed that that was her experience. She's a lovely woman and a mum who happens to be Muslim and wanted to wear a t shirt and shorts over her costume...I see no way this should be an issue... hopefully the reception staff will learn from this and be more understanding in future.

Fantastic experience: Clean, nice atmosphere, helpful staff. Small pool is brilliant haven't used main pool but it's all clean and well looked after. I would recommend getting there quite early as it gets very busy with people wanting to swim.

Fantastic experience: Holt Park Active is a very user friendly centre for wheelchair customers. I find the staff are ever so friendly and helpful. I look forward to going there for 'Keep Moving' Class & my hydro sessions which is inclusive and supportive.

Fantastic experience: Went to day to see Diane who's the platates teacher and she was lovely set out a plan to help me strengthen my back and showed me the exercises .She knew what she was on about and hopefully I can join her classes on my day off.

Positive experience: A clean , well organised pool!

Fantastic experience: Great

Positive experience: Good all round.

Fantastic experience: Great well organised

Negative experience: Gym equipment is fairly new. It seems crowded without enough space for social distancing and no noticeable monitoring of SD rules by staff once you get passed the reception desk. But this doesn't appear to bother most customers.

Negative experience: Looked nice from outaide but boris said dont go in

Fantastic experience: Such a good place to exercise or swim. Really enforcing the Covid-19 restrictions. Feels very safe there.

Positive experience: Well organized for th

Fantastic experience: First family swim since lockdown. Fantastic idea to create swimming pods, one family per pod (up to 6 people) we loved it

Fantastic experience: Totally love it. Did a couple of classes last week jeeeeezzzz aching. Done 2 this week and hopefully another 2 this week. Safety meashred implemented brilliant

Fantastic experience: Very well organised for classes and gym

Fantastic experience: Modern leisure centre with great facilities and friendly and helpful staff

Positive experience: Shush

Negative experience: It's nice and new. Well it might have been at 1st but I don't think so now as when I was in the pool all I could see under the water was stuff floating about never mind the hairs in the shower area. Very dirty. Not good seen as I just paid for a year.

Positive experience: Jest dobrze wyposażone w zaplecze do gimnastyki są dwa baseny większy i mniejszy dla dzieci bar bistro duży parking. Polecam.

Fantastic experience: Holt Park is very friendly and I must say very accommodating and professional.

Negative experience: I went to the ladies only swimming session on Tuesday night- I expected it to be for adult women, but it's actually for women and children! Started off in the slow lane but quickly had to move into the intermediate lane as the slow lane absolutely was FULL of 15-20 kids messing about! Really annoying, couldn't swim in the slow lane at all! Only two lanes were available tonight for swimmers and they were fairly full. I can't swim in the fast lane and I could barely keep up in the intermediate lane if I'm honest! Showers are open plan and the changing rooms are mixed but cubicles are private, and a good size. Also lockers were spacious and facilities were clean. No complaints regarding the facilities as they seemed modern and well maintained. Overall I wouldn't come back unless I had too just because it's just not what I'm looking for. I don't like kids (sorry!) and they kind of ruined it for me!

Positive experience: Turn the heat up in the pool! Too cold.

Fantastic experience: First visit yesterday and I have to say I'm impressed. I was greeted st reception by a lovely young girl who assisted with my Leeds afrove card and got it all sorted for me and told me about the additional discounts I'd get with it. Also gave me clear directions to the pool and explained if I needed change for the lockers to just ask. The place is clean, the large pool I felt was just right and I also like the fact that there are a lot of different sessions. Being very self conscious can make it difficult to take up swimming but having different sessions give you the freedom to tailor to your needs. I will be going regularly to take full use of living so close!

Positive experience: Best council gym ive been to. Been a member of a few private gyms in the past but this place tops them for friendless. I love that i can go into the gym or do a class and people actually talk to you, so i feel comfortable going on my own. Facilities are very good and its clean. Staff dont always get to phone but i use the app so no need to call them really. Good value for money compared to many. Car park can get busy but try and use gym in the mornings

Fantastic experience: Good for your soul, body and mind.

Positive experience: If you're a body line member why can't you just swipe in like any other gym. Rather than queue up.

Negative experience: I was looking forward to having a good workout at their gym, as I walked in the atmosphere was cold and unwelcoming. We never got a friendly greeting as we went up to reception but the foul looks on the receptionist faces made me feel unwelcome. One of the receptionist threw away mine and my friend breeze card for being ‘out of date’ when they clearly weren’t. We went back and complained against this but were made to look incompetent. A little advice for the receptionists at holt park active, if you want to keep the business up then smile it doesn’t cost much. Never coming back due to poor services.

Negative experience: Reception are foul and rude. They through away mine and my friends breeze cards and said they were out of date even though they wee not and had over a year left. Pool toilets were not very clean.

Fantastic experience: Great facilities and variety of classes. Excellent value

Positive experience: Lovely clean place would reccomend

Fantastic experience: I love the fact that you can pay as you go for gym membership. Also if you gym and swim its significantly cheaper than doing both separately. Gym is well set up and has classes also. There is a running club which meets on Tuesday night's also for a bit of social variety. There are rooms for hire if you need a venue for a low-key sports related (or not) function. The parking is free but limited. Free lockable bike boxes available on-site. £1lockers available also.

Positive experience: Nice layout inside with an outdoor feel, the gym equipment is outdated compared with the other leisure centres around leeds, a large number of the lockers don't work so the best advice is to test it locks before putting all your items in, changing rooms are decent.

Fantastic experience: Fantastic Facility. Clean, well looked after and the staff are just awesome not forgetting the canteen. Very helpful and lovely people.

Positive experience: Good pools and cafe

Negative experience: Never answer the phone, most of the reception staff are rude and ignorant .

Negative experience: They never answer the phone at reception, when the occasional time they do, I am greeted with anything but professional. Any time I have been in and have been served by Debbie, she looks at me blankly to as to say why am I here. I once rang and Debbie answered and refused to book an induction for myself at the gym as she claimed I had no choice but to give her my bank details and pay over the phone, considering I listed 7 people that had paid for the induction in cash the same week. She still had no explanation. I feel very disappointed as this is my local gym and I do not at all feel welcomed. I feel the receptionists always look down at us, and make us feel like an outcast. I do not know which company recruits for holt park active, but they need to take a close look at who they are employing, and if they are undertaking the correct training. Especially Debbie & Pam, disgraceful. Me and my family will not be using holt park active anymore due to the disrespect we receive.

Positive experience: Great - and we use the pool regularly. The changing rooms are a little cramped, and sometimes it's difficult to park ... but overall well run, clean and a nice local facility.

Positive experience: Just joined so still feeling out but first appearances looks like a very good gym large pool and smaller one .Good lockers good cafe plenty of parking gym and swim £289.50 per year anytime use of facilities

Fantastic experience: Went for a swim this morning: friendly staff; clean, well-lit changing area and pool. Makes me realise how run down and Aireborough Leisure Centre was.

Fantastic experience: Can't knock it. Council owned facilities. new and clean. Timetables are inconveniently posted but available. Well managed

Fantastic experience: Love the gym , changing rooms are cleaned regularly, staff are friendly

Positive experience: Good facilities but getting through on the phone can be challenging.

Fantastic experience: Amazing

Positive experience: lovely place, a comfortable place to go, nice staff and good gym equipment. only gave 4stars as i don't really like the unisex changing rooms for the pool. but a part from that i like going

Negative experience: Gymnastics could be improved foam pits big trampolines mats and the price could go for 10pound for gymn astics

Fantastic experience: Awesome gym

Positive experience: Facilities are excellent for a council sports centre. Note, the gym closes at 9:30 of a weekday evening. Wish it was open longer!

Negative experience: i called and they didnt answer

Positive experience: Great design