Fitness First

Negative experience: Filthy Sauna and Pool Area. People don’t shower after sauna to use the pool. No one uses a towel in the sauna, so benches are wet and the smell is terrible. I came for a trial visit and left after 5 mins.

Fantastic experience: Neros’ spin class was great as usual! Always motivating us to exceed our limits! I’d highly recommend! Thanks Neros :)

Fantastic experience: Great cycling class by Neros. For sure one of the best around London

Fantastic experience: Fabulous class with Neros. Always pushes us to the limit!

Fantastic experience: Great refit & very friendly atmosphere. I'm over 60 and always feel welcome.

Fantastic experience: Very cool gym and staff it feels home there

Fantastic experience: My partner and I love training at Fitness First for a number of reasons - the great variety of classes, likewise the range and number of machines, including the new EGYM machines (which are fantastic for those people who, like us, are obssessed with tracking their data and progress... and competing against one another). But the main reason we enjoy our time at the club is the people! It's really impressive how much of a buzzy, community feel there is when you consider that the club is pretty much in central London. My partner and I both have free access to Nuffield gyms in our offices (she even has a pool!) but we always prefer heading down to Fitness First TMS for the atmosphere. Whilst all the team are wonderful, a super special shoutout to our amazing PT (and friend!) Jack. Jack has been a trainer for many many years but is one of the newer trainers to the club. As soon as he joined we were soon chatting about the best way to approach an upright row if your back is a bit sore, Strictly Come Dancing, the best form for deadlifts, and our favourite biscuits... you get the gist! We are now training with him each week in the run up to our wedding in July and his experience and knowledge is outstanding. If you're in the market for personal training then look out for him - he's the massive one who looks like an action man!

Fantastic experience: I really love this gym! Everyone is really friendly, and I have thoroughly enjoyed the spin classes with Neros. I would definitely recommend these classes. The facilities at the gym are great and there is a great sense of community here.

Fantastic experience: The classes with Neros are always great! Best spinning classes I’ve ever taken, energetic and fun, and intense workout at the same time.

Fantastic experience: Fantastic gym. Nero’s is the best spinning instructor.

Fantastic experience: Neros 10/10 spin Monday and thurs

Fantastic experience: Neros spin classes are second to none, it works every muscle , the music is great and it's very motivating. So good I've followed him around most of the gyms he teaches at. He always brings the vibe and you soon learn that a Neros minute is the longest you have ever experienced.

Fantastic experience: Best spinning class with Neros!

Fantastic experience: Great gym! The best times to visit are during lunch hours, as peak times can be very busy. The wet and dry saunas are small, so it’s best to use them outside of peak hours. Classes are excellent, and the staff are friendly.

Fantastic experience: Great community feel. Everyone is friendly. The gym has all you need for a great workout and good facilities with a sauna and a steam room.

Fantastic experience: The best gym ever! The facilities and the staff are amazing, especially the reception team

Fantastic experience: Amazing swimming pool and spa facilities too, not to mention the amazing boxing rig in the video below

Fantastic experience: Great gym. Been here for almost 4 years and it’s been great. Brilliant advice overall when needed. Highly recommended!

Fantastic experience: I've been using this fitness first for the last 5 years and the staff is always happy to help. I've done a few Hyrox, Box 12 and spin classes, really great experience. The gym has been newly refurbished and it's always super clean to use around. I am glad to be a part of this fitness first branch.

Fantastic experience: Great facilities, has a great range of equipment and an amazing atmosphere

Fantastic experience: Great gym, great PT's

Fantastic experience: Love this gym. Always clean and tidy. Great staff and has spa area which is always a benefit in this area. Happy I chose fitness first.

Fantastic experience: I box here daily and the facilities provided here suits my needs , staff is friendly and always helpful.

Fantastic experience: The Hyrox classes and Community are one of the best parts of training here

Positive experience: Decent gym however is not very big but has bits of everything essential

Negative experience: I am writing to express my frustration with my recent experience at Fitness First. I encountered a staff member who was unprofessional and rude, which left me feeling disheartened. I promptly emailed the management about this issue, expecting a timely response, but after 24 hours of waiting, I've received no acknowledgment or follow-up. It’s disappointing to see a lack of communication and concern for members' experiences. Customer service is crucial in any business, especially in a fitness environment where motivation and support should be a priority. Unfortunately, my experience has been the opposite. I hope Fitness First can address these issues so that future members do not have to endure the same poor treatment.

Negative experience: I had no problems until I needed their support to correct an error on their end. Then, they DON`T answer your emails or speak out to admit wrongdoing. Avoid at all costs as supporting their customer is down on their priority list.

Fantastic experience: I find the staff to be friendly welcoming and professional. Recognition to Stef… great motivator, next level. Fun and challenging classes.

Fantastic experience: Friendly and clean gym. Highly recommend Stefan’s classes! Top notch!

Fantastic experience: Stef’s classes are the best. He’s helped me when I was down and given me some great advice. Thank you so much

Fantastic experience: Stef has enabled me to focus through his training on what is needed to better my physical and mental wellbeing through planned training and dietary information.

Positive experience: I can’t recommend Thomas Moore Fitness First highly enough—it’s an exceptional gym with top-tier facilities, a welcoming atmosphere, and a team that genuinely cares about your fitness journey. The equipment is always well-maintained, and the environment is clean, vibrant, and motivating. Special shoutout to my personal trainer, Stefan, who has completely transformed my approach to fitness. Stefan is not only highly knowledgeable and professional but also incredibly passionate about helping his clients succeed. He takes the time to understand your goals, designs personalized workout plans, and pushes you just the right amount to achieve more than you thought possible. What sets Stefan apart is his ability to make every session both challenging and enjoyable. His energy is infectious, and his attention to form and technique ensures you get the best results while staying injury-free. He’s also great at offering encouragement and keeping you accountable, which has made a huge difference in my progress. If you’re looking for a gym that truly supports your fitness goals and a PT who goes above and beyond, look no further. Thomas Moore Fitness First and Stefan are a winning combination! Thank you, Stefan, for helping me achieve goals I never thought I could!

Fantastic experience: Wonderful gym, great staff and amazing atmosphere. classes are magnificent, I joined one of Stefs classes and boy did I work up a sweat! He's a great motivator and makes you want to push yourself to the next level !

Fantastic experience: Great class with Terri, not only is the class good fun, but she is a great teacher with amazing experience

Fantastic experience: Really nice gym with all the equipment you need. The PT I have been working with there, stefan is brilliant too. Has helped me in so many ways to achieve my fitness related goals and is always at hand if I got any questions or need any support.

Fantastic experience: This gym has everything I need! The classes with Stefan are really fun and he is a great trainer! I am so thankful for all the helpful tips he has given me to my training go even further! I would definitely recommend this gym as the staff are so friendly and helpful. I love the gym community over there!

Fantastic experience: Great facilities, they have every machine you could possibly need! The staff are brilliant as well and always around to help with anything! Stef really motivated me to be consistent and the results are showing.

Fantastic experience: Recently signed up to Thomas Moore FF. So far I'm loving it - friendly staff, clean equipment and the personal training is top notch! Ask for Stefan (Stef) , say Tashan reffered you!!

Fantastic experience: The gym has the best staff I have encountered in an establishment. The fitness manager Stefan is very knowledgable and I find is always around to speak and answer questions about the gym and the classes

Fantastic experience: Fantastic staff really helpful and the facilities are great. Sharon

Fantastic experience: Amazing gym!! All round

Fantastic experience: I sit here 13 pounds possibly more lighter full of energy and looking forward to next sat working with Mr Mark bagnall personal trainer I've also had the opportunity to brush up my muay Thai and boxing be you experienced or novice mark has you covered do your self a favour and invest in your health and book a lesson with mark today you won't regret it looking forward to next Saturday Barry bishop

Fantastic experience: Excellent customer service. Friendly, knowledgeable and supportive staff

Fantastic experience: Hyrox class with Dylan Great class if you live high intensity and death , however, this will help give you that push you need, thank you for letting me join Dylan.

Negative experience: Cancelled membership after one session. Equipment is scarce. No roman chair to do dips. No hip machines. No seated calf machine. There are £20pm gyms that have more equipment. This gym is just middle class couples doing cardio and cyclists training CrossFit. This gym is whack.

Fantastic experience: Great gym! Spacious and well equipped. The team is friendly and the classes are very well run. The spa is a nice bonus.

Negative experience: Unfortunately, this gym is not welcoming to everyone after its recent refurbishment. Notably, they replaced the hip thrust machine with one that you can only home gym members can use via an app! A very poor way to treat non-home gym customers - surely a gym should be inclusive and accessible to everyone. May be ok if this is your home gym but for everyone else, you are much better off going to Liverpool Street or Fenchurch Street. At least they have equipment that all members can use!

Negative experience: This gym was made for men. The priority for upper body has just gotten more visible after the refurbishments. They removed the hip trust machine, saying the old one is being replaced, but was it not replaced at the time of reopening after refurbishment? I’ve also been asking for ankle straps on the cables for a year, I was told to buy them myself… They also removed the boxing area which was the only reason I kept my membership this long. It’s so overcrowded. The lack of thought for women in this gym just makes me uncomfortable and unwelcome. I have cancelled my membership.

Negative experience: It’s too full of people and they have never invested in equipment women need. No glute equipment, not even an ankle strap for the cable machine. I have been asking for this for two years. Full of excuses. They refurbished but ignoring again how to make women feel comfortable.

Negative experience: Worst customer service I’ve seen at a gym. No contact number and managers at the branches have no power over anything and can’t even contact the head offices themselves they say also staff do not know about anything that goes on in the gym DEFINITELY do not join as you will be locked into a contract that well we impossible to get out of as they only way you can contact them is through their email which only sends you an automated response ever time.

Positive experience: 3 stars for reasonable price and sauna. Overcrowded, never properly clean, not enough facilities (always have to wait for others) Aahh also it was close to home which was the best gym option in walking distance and that was the only reason for me tbh.

Fantastic experience: Excellent clean gym with plenty of equipment for both cardiovascular and muscular workouts. The staff are exceptionally friendly and kind, led by a fantastic manager in Justin. The best gym in the Wapping area, particularly as it has sauna steam and pool facilities.

Negative experience: I sustained a second degree burn and was asked not to do any physical activities by my doctor. I provided the gym with all the necessary doctors documents along with a picture of my injury. After visiting them physically once and sending 2 emails to freeze my membership for a month they finally replied after almost 2 weeks. They didn’t give me a free freeze despite saying they do for medical injuries on their website for the reason being my doctors consultation date was just a little over 2 weeks before I had visited them. Very disappointed with this response especially after paying huge sums for their membership.

Fantastic experience: The gym is absolutely amazing and equipped with all types of equipment that you might need. Big shoutout to Stef for providing the most brilliant introductory session - he is an incredible person and super knowledgeable. He is so helpful and provides guidance each step of the way. Definitely recommend the place and Stef for anyone just starting out with their fitness journey!

Fantastic experience: So please with FF, now I have 4 years in this gym. The swimming pool is comfortable size and Sam, the yoga trainer is amazing.

Fantastic experience: Amazing gym and great classes, I went to a spin and bootcamp class and the guy running it was amazing, can't remember his name. But he played some amazing tracks and had everyone laughing throughout. It's great he had a great following clearly. The Monday spin class I tried to get on for months but the waiting list went on forever. He knew everyone's names and the songs kept me going. Definitely going again but I'm 20th on the waiting list.

Fantastic experience: I’ve been to this gym a few times and have enjoyed the experience every time. The staff are very friendly and helpful. I’ve felt very welcomed by the regulars here as well and have spoken to members whilst enjoying the sauna & steam room. Will definitely be back soon!

Fantastic experience: I love Dan’s Bootcamps! He gives a balance of individual and team work, exercises are a good mix for different body parts, and they are never the same and boring. Give him a bonus!

Positive experience: Great! I really like it. I love the spin classes with Neros. The Sauna and steam room are small and can sometimes be filled with so many men, which makes it uncomfortable for women to want to go in.

Negative experience: Been going there since oct 2021. One treadmill has been broken for almost a year, the water fountain downstairs has also been broken for 2 months. 2 weeks ago it was literally raining sewage in the gym and it was not closed. Gym has also been opened even though there was no running water. The changing rooms have been freezing for the past few weeks and in the summer the ac does not work. Some classes have been subpar lately due to PTs not being trained to take theses classes. Where is the manager ? Edit: removing one star because there is only one bag up in the boxing area

Positive experience: Nice gym, my place to go before work and a good selection of equipment. Unfortunately ruined by the overweight member of staff on frontdesk with a horrible attitude. If you don’t enjoy your job then get a new one! Otherwise, nice gym.

Positive experience: Having been a member for a few years and enjoying a whole host of classes, I am disappointed that some "gentle" classes, such as yoga and aquafit, have been cancelled. The gym, indeed Fitness First as a company, appear to favour the more challenging classes like Hydrox and Box12. This is to the detriment of older and/or less fitter members who still want to stay active but don't want to participate in the more energetic classes. I know this is probably down to economics due to low take-up, but the gym is fast becoming a non-inclusive/diverse gym. Both Hydrox and Box12 layouts also cover most of the gym floor and when taking place it is difficult to walk to the changing rooms without interrupting the class taking place. Also some hi-tech equipment has been introduced, which do not appear to be well used. On the upside the PTs are great and mainly helpful.

Negative experience: Awful smell in weightlifting area and bathroom, Horrible layout, bare minimum machines, extremely busy, and impossible to cancel membership without paying huge fees.

Positive experience: Great facilities and great quality equipment with sauna, steam room, and swimming pool. Only downside is the free weights area is small and impossible to do a workout when it’s packed.

Fantastic experience: Great value for the price. Good sized gym with all the equipment I need for a varied workout. Lovely pool, sauna and steam room. Doesn't get too busy so lots of space to work out. And very friendly and helpful staff.

Positive experience: Great gym, great for weight training and lots of varied kit. Was able to do a great leg day. Great space for sparring / bag boxing. Went here on the bring a friend pass. Gutted a day pass is £30 - if there was a fitness first closer to home I’d consider joining. Only gripe was pool is bit small to get proper speed going or to do lengths. Sauna and steam room nice and hot. The gym is very clean and everyone puts the kit away which is a dream.

Negative experience: Been member well before COVID then paused member ship and re started but they failed to inform the gym closes 9pm which is now on permanent basis, which is unfair as no members have been told after lock down, they did not return back to closing 10pm and the membership price is the same £69.99 a month, 10 pm close really worked due to work commitments and for anyone working in office late, now looking in to 24 hour gyms in the local area. I wouldn't recommend. SACK THE MANAGER HIS BEEN THERE TOO LONG AND DOESN'T CARE OR TAKE IN TO ACCOUNT MEMBERS VOICE.

Positive experience: Been a member for few years now gym used to close 10 pm since Covid starting closing early 9.00 pay 69.99 should really go back to the time it was originally closing but stayed the same not very happy pay for a service then they make up what they want should really lower my price plan

Fantastic experience: This has been my home gym for 6 Months now and definitely planning to stay longer as a member. Staff is so lovely, knowledgeable and always willing to help, and if you know the off-peak times, the gym floor can be all yours. I feel like a lot of the poor reviews are taken a bit too personal and some of them seem to focus on one negative thing rather than the other 10 positive things the gym has to offer. Compared to other gyms I've been to, this has been my best experince so far.

Positive experience: Quite small swimming pool, they could do better with the weights area, smelly bathroom - and it’s quite an expensive gym, I’d expect much more - but very nice employees

Negative experience: If you try to cancel their membership, they’ll charge you £100 for every month you’ve been there. They’ll charge you for one month notice and won’t even allow you to go during that month. The swimming pool closes at 8.30pm which is horrendous.

Positive experience: This is my weekend gym and it has a good range of equipment for a gym that doesn’t have the biggest of weight areas compared to their other London branches. Staff are friendly and gym has always been clean and well maintained when I use it. It can get busy but I think it’s because it’s situated very close to so many new build apartments/developments

Fantastic experience: Staff very helpful and kind, good gym.

Negative experience: Terrible gym. Absolute lack of professionalism. FF is a below average gym but this one stands out as the worse. Dirty, there was a nose bogie next to the fountain for months, I eventually cleaned it. The gym doesn't look or feel clean. Members wash their feet on the sinks. Staff members work out during their shift. They often hangout in corners away from customers. Facility is poorly organised, misuse of space and PTs seem to think they can take entire areas. Worse gym in London I've been to.

Negative experience: This location itself is good albeit quite full at times. However having bought a 6 month membership with access to multiple clubs they closed down one of their locations I used with no notice. Refused to provide access to another location they had across the road as it was a different tier and would not allow me out of my membership. Would not recommend due to their head offices lack of thought for their clientele. A shame as their staff in the gym are lovely.

Negative experience: They never have towels. If you need to shower, you gotta bring your own

Positive experience: It's a decent gym, 4 Star is a bit generous (3.7 probably), but it is better than your everyday gym a tad expensive but worth it if your going to make use of it regularly.

Fantastic experience: I have been a member here for 20 years and found the equipment always in good condition, the pool, sauna and steam rooms are clean and tidy. Each member of staff always chipper, friendly and chatty. The manager keeps a tight ship and occasionally has to give certain members warnings. Unfortunately, the only downside of the gym are the few unpleasant members who act and talk inappropriately in the sauna and steam room. Those particular members cannot abide by common rules of courtesy, decency and manners. Aside from that element, the gym is a top rate place. Peter

Negative experience: Very small and crowded, for what you are paying for you don't get enough space to yourself. I was crammed in a corner trying to do my workout

Negative experience: Have to say, today I was thorougly disgusted by the state of this gym. The men's toilets were flooded, there was water everywhere on the floor and also a poor bloke hit his head on the archway that goes into the toilet as it's not signalled effectively. Besides this, the equipment is fairly beaten up and some of the walls and surfaces are very worn down and do not look as if it was part of a gym that asks for £70 a month. I can even say that some of the cheaper gyms are cleaner and better maintained than this branch. Hopefully some updates are made soon otherwise the price does not justify the state this gym is in at the moment.

Negative experience: I signed up to Fitness First on a one month contract due to its location to where I am staying. In the first two weeks I have encountered the following issues: 1. Went to Angel gym - no hot water, had to have a cold shower as was going straight to another appointment after. 2. Went to Wapping gym - no hot water, had to go to Fenchurch gym during lunchtime rush, very limited equipment available as a result. 3. Went to Wapping gym - no towels as they had ‘run out’, had to go to Fenchurch gym, for a shortened workout as I had an appointment to get to afterwards. 4. Went to Wapping gym on 31 December at 2pm - it was inexplicably closed, having been advertised as open. Baffled that this is a global commercial gym when there has been this many basic issues in such a short period. I appreciate some things can’t be anticipated but having no hot water at two different gyms within a week (at least communicate this to members in advance of them turning up), running out of towels (which is just poor planning), and not being open when you are advertised as being open is far too many issues in such a short time. Customer service was unwilling to assist further, following the issues being raised with them.

Fantastic experience: Good gym with friendly trainers. Can, like all gyms, get a little busier in the evenings. Good equipment with squat racks, studio, concept 2 gear. Would recommend for your average gym. For those wanting something a bit more boot camp style F45 is just around the corner

Negative experience: Closest Fitness First but I never go there. Always something broken. Often no hot water. Over Christmas and New Years they closed on days they said they were open on signage literally on their locked front door. Terrible.

Negative experience: The gym closed two hours earlier than advertised on their website and Google. Thoroughly peeved off as I was looking forward to having a workout. Pathetic excuse given-"The company didn't update the website. " This year as always we have bank holidays so please of you are going to the gym, check the closing times with the staff!

Positive experience: Amazing gym with 4 boxing heavy bags and box master machine. Small swimming pool not large enough for a high endurance work out but it is sufficient. Good size sauna and steam room, very hygienic and the staff are well mannered, friendly and approachable. The main downfall is the opening and closing times.

Positive experience: The sound system is extremely loud, you cannot here much let alone yourself. The staff on the desk need to be wary. It's not all the staff but a few who choose to blast the speakers.

Positive experience: Great classes and staff! the studios are a bit run down though. Occasional connection to speakers and lights going out. Some repair might be nice.

Fantastic experience: I joined Fitness First in Wapping so I could do the classes as a priority - and they are excellent. I have attended a broad range now and every instructor has been superb - knowledgable, highly competent, supportive and approachable. Having been a member previously of a David Lloyd (where I had thought the classes were great), these are a different level. I am therefore absolutely delighted - not least - it is excellent value for money.

Fantastic experience: First time coming here and really loved it. It's a lovely gym and the staff are super friendly, attracts a friendly custom too.

Negative experience: Small dirty pool and pool area. Showers are see through and ther’s nowhere to change in private.

Fantastic experience: I absolutely enjoyed my visit to Fitness First at Thomas More Square in Wapping. Upon my arrival I was able to contactless check in using the app, which was very practical. The gent at the reception was courteous and welcomed me with a nice smile. I found the facilities superb, on the ground floor there was plenty of equipments for cardio, and on the basement there was the weights. Additionally there was the swimming pool, with the steam and sauna room. Everything spotless clean, and whenever free behind the desk, the gent from the reception was organising the room and putting back equipments left behind by other members. It was a truly enjoyable afternoon. Thank you Fitness First Team

Fantastic experience: Great gym, really well set out and the staff are lovely when I go in first thing in the morning

Fantastic experience: Very friendly and professional staff, great varied classes. Stef, Craig are awesome. They reathy know their stuff/technique.

Positive experience: Friendly and helpful staff, good range of kit and a small pool which is rare. Was a bit disappointed to see a FF trainer walk off leave weights on the floor while they were doing a session with somebody though. Not as polished as other gyms in the FF group but still better than most other gym I’ve been to.

Fantastic experience: Great gym, has all the equipment you need, a sauna, steam room, pool and nice changing rooms. The staff are friendly and encouraging. Stef's glute gains class is the best

Positive experience: To be honest i was a member in 2015 the gym was a nice place to train. Roll on 2022 The gym has gone down Hill still got the same equipment from 2015 As for the spa Area sauna is to small the Steam room needs to be Refurbished. The swimming Pool Looks dirty. Dw fitness first has gone down Hill not worth the membership price £69 pound a month

Fantastic experience: This was my first time joining a gym and have found the whole experience great. Staff is super friendly, classes are great and facilities are clean. Really want to shout out Stef. Started personal training with him and cannot recommend enough, super supportive and encouraging while also being challenging. Love how he keeps in mind what my goals are and explains the logic behind the excercises.

Fantastic experience: This is the best gym I have ever used for two reasons 1) Staff- Elks, Greg & Andre are just brilliant. Super friendly, helpful, master of their crafts. Elks Trax classes are my favourite when I want a 30 min but effective workout. He takes time to explain everything, ensure your form is correct, quite invested in his trainees, 2) Facilities-It's just a nice friendly, well equipped place. Have used some of the fancier places, but this feels comfortable, mainly because of the staff. You can always find a personal trainer that's just right for your needs. Besides Elks, Greg and Andre, will highly recommend Ramos, who I train with twice a week.

Fantastic experience: Really lovely gym always been quite quiet when I’ve gone. Great range of equipment from beginner to intermediate all of the staff are always happy to help whenever you need/want and great for advice or even just a talk. Elks helped to get me settled in after first joining with a tour too

Fantastic experience: Great Gym with all necessary equipment to achieve any fitness goal-from complete beginner to Olympic power lifter. Very supportive staff, great customer service and very motivating and knowledgeable Personal Trainers. Big shout to Gym Manager Justin who will take extra mile to keep this gym in top shape