PureGym New Barnet

Fantastic experience: The new shower area is lovely. The water is nice and warm. Thank you so much. I am also grateful for the upgrade of some of the machines to new one.

Positive experience: They have recently started with much needed renovations, including the men's changing rooms. Previously, would have given this 3* but with these improvements it has made a massive difference. For the price of a membership, this gym is great value - especially if you have 24h access with the plus membership. Air circulation isn't the best in the gym, so when it gets busy (especially in the summer) the smell can be pretty pungent. They definitely need to work out a way to get fresh air into the gym naturally, especially on the top floor in the cardio area!

Fantastic experience: This place is friendly and clean. It has all the equipment necessary and is a nice atmosphere for working out peacefully.

Negative experience: Massage chair never work

Negative experience: Terrible Gym and treatment of customers. Cancelled classes without notice!! No toilet and changing room available for females!!! Awful!! Definitely not worth the membership!!!

Positive experience: The gym is kept clean and has a good variety of equipment, I just personally don’t enjoy the layout. Having to go up and down to do my routine can get pretty frustrating

Positive experience: Equipment is standard but gym is well maintained, kept orderly. Good crowd. Generally, people here seem contentious about exercise and respectful. Good choice if you're looking for an affordable gym without having to worry about excess waiting times for equipment.

Negative experience: Worst pure gym out of many in north London. The three floors space is so irrelevantly distributed. The way this gym is organised does not cater for the clients needs. Clearly some floors and its machines are never at max capacity when floors like where the machines are have a couple machines for each exercise and there is always a queue for them. The equipment is really old in comparison to other north London pure gyms. The hygiene not great. Very disappointed and after giving it a try for three weeks definitely saying goodbye to it.

Fantastic experience: Awesome

Negative experience: The worst place ever

Positive experience: Gym is nice but barbells are old and need replacing otherwise good

Fantastic experience: Had a great session followed by the hydro massage bed, the perfect way to end every work out from now on. These beds aren't available at many pure gym locations, they don't even have them at a lot of the higher end gyms, so extremely pleased to have two at PureGym Barnet

Fantastic experience: Great gym nice atmosphere, wonderful staff and good management from Jess.

Fantastic experience: This gym was fantastic from the outside....

Negative experience: I got stuck in the pod 4 times. I'm claustrophobic and the thought of getting stuck each time made me extremely anxious to go to the gym. I spoke to the manager and she's agreed to give me access to the disabled door. It's been over 2 weeks and I still don't have access. I've sent several emails and not had any response. It's a shame I've had to cancel my membership.

Fantastic experience: Very good service

Positive experience: Good gym for the price but the classes are extremely annoying and loud. I can't exercise in peace because of them. And yea stinks most of the days and air-conditioning has problems

Negative experience: Pretty much everything here is knackered - most of the machines are old and rusty, when things are broken they seem to stay broken for ages. Cleanliness isn’t great, but this is mainly because the one “cleaning station” is almost always out of wipes. Half of the treadmills don’t get up to speed (I’m assuming they just aren’t maintained unless they actually break), and it’s bizarre that all the cardio machines face the walls rather than the windows? To their credit, the staff are friendly and helpful when they’re around, but this feels like a student gym you’d pay a tenner a month for. I’ve found myself actually dreading going.

Negative experience: Poorly maintained; under staffed and out of order machines. One of the worst pure gyms in Greater London. Go to Palmers green instead.

Positive experience: Great place but no cleaning spray for spin bikes

Positive experience: I love this gym I've trained here for 2 years, the new barbells are amazing along with the new plates, but the old ones get in the way and the plates are all over the place I only wish that the owner of this gym would remove the old stuff and add more new stuff.

Negative experience: It's a shame to give this 1-star, but the air conditioning has been broken since I joined a month ago. Trying to do classes when it's above 18' outside is near impossible as everyone is over-heating which is very dangerous. It also makes the classes and the gym itself smell incredibly badly. I've enjoyed starting at the gym but will be transferring to a different gym next month. The pilates class on a Sunday is beyond excellent though and would only come back for that.

Negative experience: Horrible gym, absolutely stinks. Much of the equipment is old and broken. If this was the only gym in the UK I still wouldn’t go.

Negative experience: This machine has been out of order for 2 months. It is the only machine in the whole gym as well. Absolute shame

Negative experience: Now that the air con has bee changed, it’s so hot and unbearable and it’s not even summer yet! 2 people have already fainted in 1 day. This has to be sorted as a matter of urgency. I’m a loyal member, like the classes and we have great trainers and will have to leave if this doesn’t get sorted.

Negative experience: It’s was a great place with the best classes however ever since the air conditioning is manned from the head office we have people fainting in classes no consideration for the loyal customers who come to class every day it’s now at a point of being dangerous for some people to attend as it’s way too hot plus no lights working in the room where we store our pump equipment. Such a shame the place is fast going downhill.

Negative experience: This gym is way too hot to even workout in. There are no windows open and the AC barely works. The staff are no where near friendly they are always rude, especially the men. Just because you have clients doesn’t mean you don’t work here.

Positive experience: First impression was very good , due to the size of the gym and the underground car parking facility. However one must be aware that this gym has lots of teenagers.

Negative experience: Was this a man, who organised the equipment in this gym? Why on earth would you put all cardio machines facing the wall or the staircase in the middle, back to all the windows, back to the mirrors. It must have taken a lot of effort too, considering the windows are all around and somehow not one machine is facing them. do you really think we prefer to stare at the wall while running than look outside the window? Whyyyy?

Negative experience: Always so warm in there. It needs air con!

Negative experience: Joined back to this gym after a 4 year break, what on earth happened? I have never seen a more ghteo gym, almost every locker in the male changing room has been broken into or destroyed. And it stinks of piss. The mirrors and hairdryers have been removed, the central bench has been removed. Ther is nothing in ther either than smashed up lockers. The rest of the gym is very tired not had a refresh since since I left 4 years ago. But still a great selection of kit. What the hell happened? I joined and am swiftly canceling because this is so sad to see.

Positive experience: they NEED better air conditioning. Also, kind of mad how we pay £22 a month & have to listen to pop music + ads... i think that's mad anyway

Negative experience: I love this gym but I pay extra to use the massage beds and they never work!! I am currently lying on my second one. The first just worked for a minute and then stopped. This one loses power and then a few seconds later it returns. Not very relaxing

Positive experience: The classes themselves are great, especially the strength / weights based classes but they’re always oversubscribed and booked up as soon as they’re available to book. There also needs to be more classes available before 9am - there’s currently only 6:30am or 9am classes.

Positive experience: I love this gym and the classes with the trainers. I would like to use the weight room more but it’s always packed with men lol.

Fantastic experience: Some great classes, especially Yarren and Cara’s classes

Fantastic experience: Great spacious gym, great staff and friendly environment

Negative experience: was nice place for training now is getting worse. Too many teenagers . Overloaded

Fantastic experience: Adding new devices has greatly improved; there's no need to be too dependent and delayed with gadgets anymore.

Fantastic experience: Great gym. Plenty of equipment to go around. Lovely atmosphere.

Positive experience: Overall pretty clean and have enough equipment. Be wary of 1 dude that comes after 9pm who treats the place like its their own personal gym/club and blast their own music and skips around the main walk path like no ones around.

Positive experience: Very spacious and varied equipment, there just doesnt seem to be many staff members around incase you need them. Might be expected as its a pure gym

Fantastic experience: A very conducive environment to work out. The cleaners do a great job keeping this gym neat. The ladies changing room , including the showers is always clean . Kudos to this gym

Fantastic experience: Great gym, massive car park. Great value for price

Positive experience: They've taken away too many machines. Stop letting under 18s in and please please play some decent music!

Negative experience: A decent selection of equipment but it’s soooo crowded it’s a pain to even get a bench

Fantastic experience: Puregym (New Barnet) is an excellent place to exercise; it's always clean and the atmosphere is very friendly. Highly recommend it.

Negative experience: Everything well sideway from the very beginning: overpacked car paks ( spent 10 minutes trying to find a parking spot), I've purchased a one time entry and couldn't get in, entry gates are automated and apparently this is a staff free facility, so there wasn't anyone to help out. Tried to reach out by email to get a refund - no luck there too. Very disappointing.

Positive experience: This is probably one of the cleaner Pure Gyms I have been to. I do appreciate the staff cleaning/hoovering the cardio machines in the afternoon (regularly), but I have never seen them cleaning the weight machines (ground and 1st floor), they really need it. Better yet, would be better if they would have more cleaning stations in those rooms, so we could do it. The women's locker room is WARM and needs more ventilation. Toilets really need to be looked after more frequently. All in all it's alright, it's a budget gym, you get what you pay for.

Positive experience: Very good gym, nice atmosphere and clean.

Positive experience: Very friendly classes and on most of the equipment but the weights area is hard to get into as it’s always the same people in there and they hassle you to move so they can use the equipment

Fantastic experience: PureGym New Barnet is a fantastic place to train. ALL the staff are lovely, friendly, and helpful. Both managers are available and 'on it' if you have an issue. I love the spin classes, each one is different, all provide a great workout. Having retired at 50 and with serious spinal surgery x's several now I treasure each and every day I can spend here. Other members are lovely too, friendly and up for a great workout ( trust this is the same for other classes and not just spin!) Arrive with a smile, enjoy, and hopefully still smile when you leave! If you are going to moan about a lack of loo paper or weights not put back, just remember those dreadful days of Lockdown when we were all deprived of our place of physical, and as important, Mental wellbeing. Rightly or Wrongly! Big Thank You, PureGym New Barnet.

Fantastic experience: Best pure gym in North London.. good space..parking..everything you need.. nicely spread out.. I only. One here when im in the area but by far my favourite Pure gym!

Negative experience: CORPORATE GARBAGE!! They have a heirarchy structure of membership to try to squeeze more money out. It means as a customer on a certain package you are treated like rubbish. Even on the best package the gym is always packed and at Barnet there's a lot of juiced aggresive Roid morons who seem always on the edge. The latest at Barnet is you can't use the lift unless your interviewed by the manager and have the right membership. I've never experienced anything so ridiculous. The corporate set means there is no customer services, so you know they couldn't care less about individuals, only meat. The aerobic classes are basically the same HIIT but they label them differently, to make you think its special. Nothing like a good Crossfit class For what they offer the price is too high

Fantastic experience: Excellent,why can't I connect to your free WiFi anymore?

Fantastic experience: It is early days but so far so good. Everyone is very friendly. Staff-wise - Wayne (manager) was very helpful showing us around and answering all our questions patiently. George (trainer) has kindly dedicated a bit of his free time to introduce us to dumbbells exercises. We both were very impressed with his friendliness, knowledge and quality of instruction. We can’t thank George enough! A great start

Fantastic experience: Well equity large gym. Not busy in the afternoon, and several staff around.

Fantastic experience: Nadia the clinical sports Masseuse is fantastic. She's always looking to improve her talent and ability to serve her clients. She's listens and observes the concerns and instructions and does her utmost to make her clients comfortable, relaxed and reassure them that they are in safe hands. In my opinion, She's amazing and always keeps me mobile. Thank you Nadia for looking after me.

Negative experience: During the winter times they need to turn off the air conditioning as it’s too cold in there. Air conditioning is too cold.

Negative experience: Dirty and not enough machines Or machine management groups of people staying on the one machine. So worked out in a corner with free weights ! Very dirty

Positive experience: Overall good experience BUT.. There is a member of stuff (female) doing classes and her voice is really disturbing. I regret to say that but the way she screams during the classes it’s irritating. As much as I appreciate this can be motivational for some of the users of the gym and mainly for the class participants but I am positive that can be quite disturbing for other users. Perhaps, consider shutting the door (where applicable) during this ‘motivational experience’ would slightly isolate the screaming sound.

Negative experience: Not so good gym too many people and always its a mess

Negative experience: Absolutely disgusting. Lockers broken into and no hot water. How is that even close to acceptable it's a gym...... You need hot water for the most basic of hygiene reasons.

Fantastic experience: Great gym, equipment regularly maintained, good atmosphere, spacious and accomodating

Negative experience: Worst designed pure gym layout Worst members Worst choice of machines/equipment Most awkward changing room location Most dirty gym I don’t get what they were thinking when they designed this

Fantastic experience: My fave place !! Very clean , supportive staff and motivation from gym users !

Positive experience: This gym & it is exactly as they say..cheap n cheerful, with classes a plenty. Lots of machines even at busy times you can get on something which is fab! It's always clean too - can't believe I didn't join sooner

Fantastic experience: Large gym with plenty of equipment. Has car parks on 2 floors which is extremely helpful and something which other Pure Gyms in London are lacking.

Negative experience: Equipment is aging, deadlift platforms are bumpy and unsafe, gym is overcrowded, there are multiple leaks around the gym that have been present for months. If you need any plates for squat ect good luck, there's a massive shortage despite claims from management there are more on the way.

Negative experience: Machines are old and useless. The air condition is not working properly. The manager is not responsible for any thing. Now it is a couple of weeks that the roof is leaking and no one has done anything for it. Toilet water taps are not working and you are not able to wash your hands after work out. Showers are smelly and disgusting. All I said it was about New Barnet PureGym I will add some photos to proof my words.

Negative experience: Stuck outside for half an hour whilst it said there was a fault in system. Was during staff hours but nobody came even when I rang the bell. Online support didn't help either.

Fantastic experience: Nice variety of equipment, friendly atmosphere and very helpful staff!

Positive experience: Was brought by a friend. Good variety of equipment. The members that did acknowledge me were quite friendly. I’m considering joining

Fantastic experience: Fantastically well equipped gym spread over three floors. Clean and tidy and free parking too. Love it.

Fantastic experience: It would be quite OK if not for the ventilation. I was there after midnight and still in the smaller areas it stank. The larger areas were OK. Not impressed. The dedicated parking is a redeeming feature, but it looks a bit run down. 2024 update: The situation has improved. I find myself coming here more and more often. Lots of space, cool building layout and free parking.

Positive experience: Great gym, equipment is set out nicely, been to this gym twice and have had no issues mainly cos I like to train early in the morning, I have got lost tho finding equipment but at least everything I need is here, I haven't noticed a Calf Raise machine, is there one if so where please, also when are padlocks being restocked in the vending machines? Overall lovely clean gym

Fantastic experience: This is a friendly, inclusive gym with a good range of activities and super helpful PTs

Fantastic experience: Friendly and welcoming environment! A wide range of fitness classes designed for every ability and goal. Professional fitness class coaches.

Fantastic experience: I am a loyal member of Pure Gym for several years. It is an excellent gym with modern equipment, friendly & highly professional staff, 24/7 access and a great value for money

Fantastic experience: Very well equiped and spacious gym, probably best of puregyms I have seen and I have been to a lot of them!

Negative experience: I was a member for approx. 6 months till the lockdown started spring-2020 when the gym decided to shutdown. Now all this is cool, it's a private business after all, so what they can do as they please. What is bad though, is you pay for membership, they shutdown and refund nothing and no notice or anything, never heard from them again. That's really bad for business. Also few weeks before shutting down, they were disabling various equipment inside the gym (to create social distancing?) also restricted the number of members entering the gym or using the equipment. Again that's not good business because when I signed up I assumed I could use the available equipment 24/7. As I mentioned all this would been ok if they had refund the membership money promptly. Think about it when a customer you provide the service or you refund, not excuses. As of my earlier experience, equipment was ok, the gym easy to access, employees were friendly and they could help anytime I had a problem.

Positive experience: I find the gym easy to access and being 24 hours is fantastic - though I never use the gym, only classes. There could be a greater variety of Yoga and Pilates teachers as there are many varieties of these exercise modalities. The keep fit teachers are good but the music is so loud my ears bleed so I cannot attend classes. Does everybody like such loud music? Why, in an age of too much noise do we have to have background music to all classes? Yoga teachers trying to explain what they are doing can't compete with the music they play; it's a joke. The teachers on bicycles are the absolute worst. You can hear them screeching outside the building. The large studio floor is frequently grubby and I hate having to put my hands on it whilst doing a class. I bring my own mat and try and avoid the people spraying disinfectant all over the place, affecting our lungs. Thankfully post Covid this nonsense has reduced significantly. Although classes appear to be fully booked it is often easy to get in as people pre-book and then cancel at the last minute. The price is reasonable for what is available but I do remember, with fondness and nostaglia, it's predecessor, LA Fitness, with swimming pool, dry and wet sauna and hot tub. Everything is minimised now, like self-checkout in supermarkets. Humans becoming expendable. PS : I see that somebody from Pure Gym (HQ???) has responded and suggested I take it up with my local gym? I find this tantamount to passing the buck; I have taken the time to give full feedback and now I am expected to take more time to help them 'fix' the issues? If PureGym really cared about customer relations they would take action. But while folks are willing to put up with the low standards and pay their subscriptions they don't feel they need to upgrade the services. I have just now read other, recent comments and see that the general lack of cleanliness is mentioned, particularly in respect of the car park also.

Positive experience: Parking available, good facilities, key card entry and affordable rates.

Positive experience: Nice gym. Good equipment. Very busy. Needs more members of staff. The car park needs cleaning. There is a lot of rubbish. It could also be open all night as it closes at 10 pm.

Negative experience: Gym users seem to think that not putting aways plates & bars is acceptable behaviour - very disappointing - a lot of gyms would ban people for this. Maybe banning a few of these people would make the rest follow the rules.

Negative experience: I love pure gym. And I can go to pretty much all pure gyms in London. But with regret I have to say new Barnet is probably one of the filthiest pure gyms I’ve been to. This is my main gym but EVERYTIME I am here I can’t help but notice the machines not thoroughly cleaned and is so dusty. Time and time again I literally see the same dirty marks that was there the previous weeks. It’s so dusty I end up leaving the gym sneezing. Please just do better. Very lazy cleaners. Clean thoroughly from top to bottom (not just the top) and get in between the sides etc, to eliminate dust. Please it’s getting beyond a joke now.

Negative experience: The gym is 24 hours but the car parking will be closed at 10 and no one there to open the door for you and you will get £100 penalty charge And this happened to me

Negative experience: We get it it’s a cheap gym but you basically pay so that you wait around and not train. To many people , very few equipment and at least 2/10 are contact broken. The only benefit is that is 24 hours, other than that it’s dirty, overcrowded with very small number of equipment. It’s your option only if you have no other option.

Fantastic experience: I just want to say that Cara Mackinnon, an instructor at PureGym New Barnet I'm doing the Thursdays morning class with, is amazing. Because I have an old injury to my knee, which unfortunately it's permanent, I can't keep up with everyone else, not to mention some of the exercises are too difficult to complete. But she's always careful to change the exercise accordingly with my physical ability, she's always checking if I'm OK and feeling alright and she's motivating me to try my best next time. So well done to you and to the rest of the team!!

Fantastic experience: Two big parkings, 3 floors all what you need for training whit diferent areas 2 studios, 1 spin studio, 1 strech area, 1 fuctional area, masage area yanga drink, great managers, if you are living near try it! You need to tryit

Negative experience: The number of racks and benches is simply not enough, even at quieter times. I only ever go at quieter times and there is almost always a wait for benches or racks. Strength training is more popular than ever and this is not reflected in the balance of facilities. It’s also a little annoying when you’re trying to do your sets and get people asking your frequently how many you have left, due to there being insufficient equipment. The last time I used a bench I got asked 4 times in just under 10 minutes. Also, I appreciate that the building is an unusual design which is a limiting factor but the area with squat racks and smiths is quite cramped. In my opinion it is not a gym with a welcoming atmosphere. I’ve seen some PTs/staff being obnoxiously loud (e.g. shouting across the gym at each other), and behaving rudely and unprofessionally (e.g. a PT I saw standing with his shirt off flexing while a visibly uncomfortable member tried to get past him). It’s not just staff, you also often get groups of people using equipment who are noisy and distracting- shouting, hogging equipment, not aware of their surroundings and walking in others’ way etc. For balance, I have certainly seen some members of staff who have appeared friendly and professional with customers. It’s a shame, as good gyms can be wonderful communities. If I were not a seasoned gym-goer I would probably find the lack of availability of equipment and the atmosphere quite off-putting. I hope that things improve and that this review is taken constructively.

Fantastic experience: Big & spacious. Midnight is a great time to go. It's empty!

Fantastic experience: I wouldn't of started going to New Barnet Pure Gym if it wasn't for Annabell. She is motivational, fun and knowledgable.The gym itself is huge in-comparison to other local pure gyms and the gym is always clean.

Fantastic experience: I really enjoy coming to New Barnet PureGym I started doing some classes and I must say Annabell’s classes are my favourite after attending a few I had to sign up to have her as my Personal Trainer! I actually really enjoy training now thanks to Annabell if anyone is looking for a P.T I can’t recommend her enough.

Positive experience: Spacious with plentyful equipment racks and fixed machines. Very clean. There are a number of studios for classes too. There is a dedicated Spin studio as well. This is a very well equipped gym and it has parking on 2 levels. I normally go to the Southgate branch which is smaller but alot closer and more convenient for me.

Positive experience: Don't answer my phone . Why you write on the door 2 days is closed but on the site 24/7 . Yesterday I go to gym and again was closed !!!!! I don't want give money to your company and I don't like lying.

Negative experience: It’s really frustrating because the gym itself is spacious and well equipped and the staff are lovely and knowledgable. However PureGym as a company is terrible to deal with, their customer service is non-existent and transparency of information is sub-par. On Boxing Day for example there was no messaging online as to opening hours. I had to drive to the gym itself to see that it was supposed to be open from 8am, but for some reason it was still still closed. No indication as to why. No info online. The other confused customers standing outside had no idea either. There is no customer service team to call when things like this happen and their email team have never been very helpful with similar incidents.

Fantastic experience: Small gym not a lot of parking around and not to much going on inside either

Fantastic experience: great gym, friendly staff, 3 different floors and different rooms for different exercises. and my favourite the massage chair. too floor is cardio, middle floor weights and spin and an area with fake grass. bottom floor Los of weight machines

Negative experience: Place has gone down hill! Some "Staff" members sit around either doing nothing or helping themselves to a quick workout whilst in staff uniform. One particular staff member is rude, arrogant and offensive! Likes to give it the "big man" when females are around him. Likes to use offensive and derogatory language openly out loud. Since Covid measures are in place, the gym is a mess. Hand sanitizers left empty, cleaning sprays broken with no liquid and used up tissues all over the place. Bins over loaded and hardly emptied. Often find equipment broken for long periods with no fix.