Bannatyne Health Club Leeds, Cardigan Fields

Negative experience: So bad customer service women on there keep talking not list wen I saying something she just been rude and not understanding what customer saying

Negative experience: As a virgin active it was great. In the past 10 years nothing but bad to say. Gym equipment is broken, never fixed just removed from the gym floor. Treadmills which cut out randomly. Absolutely filthy. Shower's daily have razor blades on the floor. Spa- is disgraceful, filthy! Bannatyne must just be holding on to sell it surely.. if it wasn’t for a pool I’d be at JD next door, coach gym or pure. When approached manager with these issues I was told it’s the client’s- gym was great once and it’s not moved!!

Negative experience: I went their with a friend and seen lumps of poo on the ground I mean the kirstall lesuerue centre is better then them ewwww this was in the changing rooms

Negative experience: I have been a member of this gym for a number of years now (since it was Virgin Active). I feel compelled to review the gym because I feel it has significantly deteriorated in recent years whilst the cost of membership still continues to rise. My key observations which I hope the gym might address (and not just reply with a generic response) are outlined below: - Facilities: it was the range of facilities that originally attracted me to the gym however over the past year, presumably to cut costs, the cafe has been removed. Also in the spa area the ice bucket is gone and currently (I really hope not permanently), there is no cold shower. Another key facility which I have flagged previously that I really think should be provided, particularly given the other cost cutting, is secure bike parking. They provide this at the significantly cheaper JD Gyms across the complex and i feel very strongly that healthy travel is something the gym should be promoting. Having previously had my bike stolen from the external bike racks at cardigan fields and told by security ‘that they are not responsible for them’, cycling to the gym is not currently an option. - Maintenance: the standard and speed of maintenance has dropped significantly in recent years. I do not suspect this is an individual staff issue but more likely a lack of staffing. To name but a few - water fountains are often out of action for months on end, there are regularly buckets on the gym floor to catch roof leaks for days at a time and the gym machines and spa facilities are regularly out of action. - Cleaning: this is the item which I believe should be addressed with the greatest urgency. The cleanliness of the gym and particularly the pool, spa and changing rooms is really poor. Walking out of the men’s changing room in particular, the smell is quite disgusting. I believe a drainage specialist should be appointed to review the system and propose improvements, as clearly it is currently not fit for purpose. Similarly the smell in the sauna and steam room can also be very off putting. I believe generally a more regular and robust cleaning regime with a bigger staff base is required. I would like to finish by saying that I have given two stars rather than one because of the staff who are excellent, particularly the front of house staff and class teachers. I really believe with some targeted investment, the gym could, for relatively minor expense, be returned to its former level of service.

Positive experience: I was a member before Virgin sold to Bannatyne, still good value, considering the facilities.

Negative experience: I had spoke to 2 members of staff on the phone. Explaining I was coming for a day visit me and my wife. To travel 22 mile to then be asked do we have any photographic identification. So if yous are planning a visit remember to take identification.

Positive experience: Limited direct email communication to members when facilities not working. The spa area has been "problematic" at various times this past year. You just arrive & it's not working/closed. They have a full email list for ALL customers but seem to rarely use it to proactively inform customers. It's not difficult & it's about customer service. It's a failing which could so easily be remedied.

Fantastic experience: Bannatyne Leeds. What a phenomenal staff team! Especially the young lad on reception!! (Sorry I didn't catch his name!) I am a member of the Wakefield branch and called the Leeds gym this morning from LGI children's hospital. After two days of not being able to shower due to caring for my sick child I managed to break away for a hour or so, rather than drive all the way home I thought I'd try the gym thinking it was a long shot as I had no key fob, no towel, no ID, nothing! The staff were honestly amazing!!! Rushed me through had a towel waiting for me at reception, showed me where to go and sorted me with a replacement key fob in seconds. You've restored my faith in people, I will be forever eternally grateful to you guys for your kindness! And I will be using this branch from now on! From the bottom of my heart, thank you, thank you, thank you! x

Negative experience: Quite possibly the dirtiest gym I've ever been in, the spa area is in a disgusting state. Scum build up all over the jacuzzi, hair, spit and chewing gum in the steam room and sauna. The stairs down to the spa are black with dirt and the male changing room looks like it hasn't been cleaned in months. Gym kit out of order constantly with barely any attachments. Avoid at all costs.

Negative experience: I've been a member for 18 months 1. Machines constantly breaking and never enough clips for the cable machines 2. 2/3 of the water fountains have been broken for several months. 3. Gym floor is never tidy, members dont re-rack and neither do the staff. 4. Steam room/sauna usually break once a month 5. Spa pool has never once had all the jets working 6. Swim classes held only during peak times so lane swimming is limited and even then unenforced(slow people i fast lane and visa versa) 7. Bad smells in the showers, like full on athletes foot 8. I've had my towel stolen. 9. It's reasonably priced 10. Good enough variety of equipment. 11. Free parking( can get very busy)

Negative experience: This gym is the worst gym I ever been to it dirty .And if you ladys use the spar I really feel sorry for you ie I seen it with my own eyes. Haha if you know what I mean 10/1

Negative experience: Which gym in this day and age opens till 10pm on weekdays and 8pm on weekend? Every other is either 24hours or atleast 12pm closing!! Proper rip off not happy and will be going elsewere

Fantastic experience: Spacious, has a large gym with a good variety of equipment, decent spa section with 3 different saunas and a warm pool basically, has a swimming pool as well, nice cafe section where you can chill regardless of what your doing as well.

Negative experience: Really don’t advise going to this gym if you are a woman and plan to use the spa facilities. I have been to the pool/spa area about 6-7 times now and every single time it has been me and about 20 men at the spa - not a woman in sight. Makes it quite an unconcomfortable experience - especially when men try chat you up when you’re lying on the sun loungers. Gym itself is good and staff are lovely - but the female to male ratio really makes it not a nice experience

Fantastic experience: Such a lovely gym, staff are so helpful! Conor in particular is so lovely and always happy to help!!

Negative experience: Poor customer service, from the floor staff to the management

Negative experience: This company is one of the worst establishments both in the gym and admin. The facilites have been regualry shut including the pool and spa area whilst still paying the full ammount. The gym equipment is both limited and reguarly broken. And trying to cancel has been a nightmare with random charges and fees and extreemly unhelpful admin teams who do not reply to emails. Signing up to this buisness is one of the worst ideas, id go literally anywhere else given the option

Fantastic experience: First time visitor as I have Bannatyne HC membership elsewhere. Great gym and spa area! Shout out to Spencer and the rest of the team for being so friendly and welcoming.

Negative experience: Paid £25 for a 1 day pass (absurd price), if it was a 2 day pass that would be a little more reasonable, especially since monthly is £33. So doesn't take into consideration visitors by having an unfair price and quality of gym doesn't really warrant these prices.

Positive experience: Levels of maintaining gym equipment summed up, these things have been in this state for over a year EDIT Aug '24 - These have now been replaced for new :)

Fantastic experience: Wonderfully place, very relaxing me and my kids enjoy it,

Positive experience: Great place for relaxing after work

Negative experience: Great staff but unfortunately the place is a bit run down for the price some machines not working, lots of lockers not working, terrible bike stroage, my bike would of been stolen today if it weren’t for the security next door the bike rack is so thin people have cut parts off the bike rack to steal the bikes so even if you have the best locks your bike is not safe if I didn’t get a 12 month contract I’d leave.

Fantastic experience: Lovely place for training and RELAX! Sauna, steam room. Swimming pool. I loved it. When my other gym membership finishes, I go definitely there! Fantastic time, 4 hours spent there. If you tired you can lay down on trench and relax!!!! Great place in Leeds for a healthy style of life and membership is not really expensive. Thanks a million!

Negative experience: Filthy, old and being left to rot by Bannatyne. Literally stalactites forming on the gym floor roof, from leaks which have been there years (from when it was Virgin) Buckets all over the gym floor when it rains. Filthy toilets in the gents changing rooms. Stains all over the walls and skirting boards of the gyms and changing rooms

Negative experience: Unfortunately had a bad experience with cleanliness. The steps down to the spa were filthy, they gave off a smell of what I can only describe as wet dog, the spa jacuzzi pool had a scum line around the wall leading to the lay down jacuzzi beds, the spa lights were so bright. When I last visited some time ago the lights were blue and it had a lovely spa feel with the jacuzzi pool lit up not sure why they’ve made it like it is as now it feels like a cheap leisure centre not a spa. Changing room floors also dirty really not nice to walk on bare foot. Shower water pressure was terrible. Would have been 1 star but the lady on reception with blonde hair was really nice

Negative experience: One Star too many! There are constantly too many machines out of order, complaint many times and staff including the manager have come up with different excuses. Not sure how they walk around giving tours to new members it's so embarrassing!

Negative experience: Shocking gym fail to take payments properly then you get emails saying you owe them money the wristbands always disconnect and need resetting the management are even worse the equipment is always broken the lift hasn’t worked for months and the machines are not what u expect for the money AVOID THIS GYM

Positive experience: Machines are constantly broken. Missing pins. Dumbells still have chewing gum on them. Out dated equipment

Positive experience: Well just moved over from Crowne plaza, and to be fair I'm quite disappointed, The lift has been broken since I joined on 7th January I have bad Athritus and it's still not working,shower gels always empty, changing not rooms full of dust, Jakkuzi always breaking down, not a good advertisement really, I think the place could do with a good clean, nothings been done much since it was Virgin Active, come on Bannytyne get a grip, sort it out or I'm off in January somewhere else, staff are lovely though, but I've left one club to go to another that isn't up to standard sorry mad Maggie

Negative experience: I wanted to go join but there were two staff, a black guy and one blonde girl ‍she told me I was the manager here at night. They were the most disrespectful people in the world The black boy‍ was very racist and said bad things. I will never come back

Negative experience: What fraud of a gym please avoid and go els where like pure gym at least your kept up to date with plan changes fraud company stole my money and declined access by Connor

Negative experience: Fraud fraud fraud gym, I Was declined by Connor no prior notifications about membership needed to be upgraded and was turned away please avoid fraud gym they took my money and told me where to go

Negative experience: Machines are old and constantly broken. Manager rather budget on revamping Pool. A breach of health and safety issues with members injuring themselves as a result of poor maintained equipment. Truly shocking and will be leaving, if things do not improve once contract is up. Pardon my French but it is a right sh1t show at the place. Looking at previous reviews regarding same issues the establishment obviously do not care. Absolute joke.

Negative experience: A lot of improvements needed at this gym. More up to date equipment and improved/ motivational classes. Management needs to take feedback onboard and act on things.

Fantastic experience: My first visit ...my daughter is a member and I went as her guest. I'm very impressed with all the facilities...very clean and tidy....probably down to all the members of staff...great to see actually... Definitely worth a 2nd visit Many thanks

Fantastic experience: I’ve been here over 20years now and you can’t fault it . It’s a very good gym with everything available , boxing , classes , spa , showers , swimming pool , weights area , running, rowing, etc and lots more . It’s very affordable for anyone to join … if anything the cleaning team need to keep it a bit more tidy other than that it’s 5 stars all the way

Positive experience: Unfortunately place is going downhill since it was taken over. SPA pool its colder and dirtier. People leaving mess under showers. Hopefully they will be able to get it sorted

Negative experience: Old equipment and changing rooms require a re fit.Very disappointing

Fantastic experience: Great gym with all facilities

Fantastic experience: We did visited the club today with our family. I would give 10 stars for the way how Connor treated us. Conor you are a prestige for this company. Thank you!

Positive experience: It needs a big refurb. The quality of the gym stuff isn't that high. The staff are generally not that interested in giving a high quality experience.

Negative experience: Viva la virgin active show down at bannantyne

Positive experience: Pool great and not very busy unless you got between 4 and 7 Mon to Fri when schools are there. Good quality but prices have been increased since Bannatyne took over and it's getting a bit unreasonable.

Negative experience: This club has so much potential but sadly is let down by the minority that spoil the experience for others. I joined Bannatyne for use of the pool and spa facilities and I was very impressed by Kirkstall’s range of pools. They have a nice main pool with a decent length, a kids pool which is great because it means the main pool is mostly used by adults, and a spa pool with sauna, steam, and solarium. Sadly however many members using the spa pool do not make it a pleasant experience for women. When you are the only woman in a group of 25-30 men who are shouting, spitting, and openly leering at you it rather takes away from being able to relax. I have raised this with the team on site but sadly until there are women only hours introduced I can only give two stars as I don’t feel comfortable making use of facilities while members are spitting on the floors and shouting. Unfortunately placing signage next to the pool isn’t enough - these rules need to be enforced or there needs to be regular women-only times. Such a shame because this gym has such good potential and the spa area would be so lovely if it was properly looked after!

Fantastic experience: Best gym and spa in Leeds highly recommend sauna steam room solarium pools jacuzzi faultless

Negative experience: Not clean and very noisy some people have no respect to other members. Especially at sauna and Jacuzzi

Negative experience: Everything in Bannatyne is gone Down Pan since they took over from Virgin. No investment like promised, and all the equipment seems to be out of use for weeks before even getting repaired. The other day the Showers were out of use as ceiling collapsed due to burst pipe and as a customer who is paying £46 this is horrible experience.

Fantastic experience: My go to gym for relaxation and spa. It has a nice gym area with plenty of machines and free weights. It also has studios and box fit rooms with punching bags etc. For me it's the sauna, steam room, jacuzzi and swimming pool. Perfect for Sunday relaxation

Fantastic experience: After a very poor experience at the village, it's amazing to he here . I love this gym, especially Alina on reception, she is such sunshine

Fantastic experience: Can't fault this place I love it....I'll be honest I was terrified of going to gym so my partner booked me on to the smartpath with mike and he was great and my fear of the gym has gone....my 3yr old child also comes with me and he goes to club B while I train and he loves it and the staff are great I would highly recommend. The facilities to me are modern and kept clean.

Negative experience: Most equipments are outdated or not functioning properly. Sauna and steam room are no more a place to relax always chatting loudly/shouting. usually in the morning a group of black people cause the noise in sauna and steam room and in the evening some Kurdish or Arabs do. I normally go in the morning When I complained about the loudly chatting in sauna and steam room the receptionist told me to come afternoon when I went afternoon it was same as morning. Dumbbells are always not on the right place one 10kg is one rack and it’s pair is on a different rack like 7 meters away.

Negative experience: Almost a month now the gents toilets out of order?! Absolutely disgusting. This place has gone down hill since taking over from Virgin.

Negative experience: I have been coming in this gym for the past 2 months and there is always problem with toilets here. In 2 months toilets were working for 2 days and out of order for 58 days. Rubbish that. It is suppose to be one of the best gym in Leeds but m really disappointed

Negative experience: Spa full of taxi drivers , spa often very loud and echoey you just cannot relax with all the motor mouths talking loud, its more butlins , people using their phones in the spa taking photos. Opens 6pm till 10pm but not convenient for me.

Negative experience: It's gone down hill so much! It's definitely not worth £65 per month. In the last few months there has been countless pieces of equipment not working. Sick of seeing the 'oops we're on it' poster on stuff. I understand stuff breaks but stuff that breaks all the time probably needs replacing. I don't often go in the spa area anymore, it's not a relaxing experience. It's overcrowded, dirty with sand and grit in the pool, plasters in the steam room. Posters up asking members not to shave and spit in there (who are these members?!!) Parts of the pool are usually blocked off too. I have brought it up with management but didn't really get anywhere. Such a shame as it used to be a lovely place to work out and relax. The two stars are because the cleaning and gym staff seem hardworking and pleasant.

Negative experience: Not as good as when it was Virgn gymn. It wasn't as clean steps down to pool covered in wet fluff dirt. Steam room was not working . Child's pool suddenly had a downpour coming from ceiling, could have possibly coming from mens or ladies shower rooms . It was a worry that ceiling may come down. At reception exit I mentioned it. Bit sad that I was taking guests to see the pool and gym too. It would also be good to not just rely on gym users sanitising equipment after use as if u watch most gym users don't do it . Could possibly employ a cleaner to go round if would feel safer. With respect . I dont think my guests will be joining now .:(

Fantastic experience: Good through and through

Negative experience: Poor cleanliness of the gym floor, complained several times about areas of gym that have build up of mud/filth but they clearly don’t care. Gym seems understaffed equipment if left out by members with no care and lack of cleaning...It seems they only clean the changing rooms. Members also working out in sliders and socks. Expected a lot more from a premium gym. I use other branches of Bannatyne and they are on a different level.

Negative experience: Is had a bad experience here, with a rude male member who was intimidating when I was using the Spa facilities. Despite pointing out the person to reception as he was leaving, they said they could not identify him to revoke his membership. They gave me lots of reassurance, but no enough really. As a woman I do not feel safe at the spa here.

Negative experience: Absolutely disgraceful gym floor staff ( jack Keeling ) the most rude and unprofessional, due to professionalism, Absolutely avoid bannatyne at any cost.

Fantastic experience: Very Good Gym, Great Atmosphere and Friendly Staff Highly Recommended

Negative experience: Gym staff good people and helpful. Management team are shocking and I think the staff have had enough of them too. Gym always dirty and smelly spa area always smelling like wee and when you complain to the bald general manger he claims to understand and then tells you you are wrong.

Negative experience: This gym has gone down since bannatyne took over from (Virgin), people sat on equipment looking at their phones and playing games even. I complained a number of times to the management. Regards this matter, but nothing done. Had to send an email to customer services head office had a reply, but no follow-up yet really needs sorting out lots of problems, but the management or staff do not listen to the members who paid more than enough to be members, after 15 years membership. I’m thinking of looking for another place to train and be accepted

Negative experience: I visited here today for the first time with my 7 month old baby. It was not what I expected. I was told by a member of staff that the changing rooms were upstairs which makes no sense at all because the swimming pool is downstairs. I had to walk through the gym area with my baby to access the changing rooms. This felt wrong and it would be better if the changing rooms were down stairs next to the pool. The changing room upstairs was overcrowded and dirty so I asked a member of staff where the family changing room was and she said they don't have one but she showed me a disabled changing room back downstairs. I ended up in the disabled changing room downstairs it was very drak , gloomy and drab the paint was chipped on the walls. This disabled changing room was also not clean. We went in the children's swimming pool which felt very dated. There are windows separating the big pool and the children's pool and these looked like they had never been cleaned in their life I even started to wonder if bannatynes even have a cleaner. When it was time to go I couldn't wait to get out I got a shower but when I got home I felt like I needed another as I felt dirty. This Bannatynes gave me the ick. I feel like the best thing for it would to be knocked down and rebuilt again or at least get refurbished. It's been put in the wrong tier and it needs knocking at tier or 2. I felt like I was in a council run leisure centre but was being ripped of with the price aswell. I am now forced in to going to the Wakefield branch because its slightly better but their pool is freezing as they've been told to turn it down 2 degrees. I will tweet and email Duncan Bannatyne about it because he needs to sort it out.

Positive experience: Lost a star for cleanliness. Go on a morning the people there want to train. On an evening its full of muppets standing round taking selfies while they spot each other curling weights in squat rack

Fantastic experience: Modern gym and quality spa. Friendly staff.

Negative experience: I normally train at a different Bannatynes but was in the area so used Kirkstall Road. And boy I wish I hadn't! The clientèle are certainly an interesting bunch, vast groups of lads hogging equipment and doing nothing. Another guy literally stood on the shoulder press seat, dumbells all over the floor. I honestly thought I was in a gym in inner city Bradford- what a total dive

Positive experience: Visit evry week for a relaxing session. Great gym area. Good facilities of spa. Sauna, steamroom, yacuzzi pool and a swimming pool. Only bad thing temperature is never right in there to train. Either gets too cold or heating be on to hot.

Negative experience: Was wanting to join in dec/jan. Every time I came the gym was closed. Customer services seems non existent. I finally got there when gym was open, wanted a day pass before I joined to be told it’s £25 for 1 day… wow. No thanks, for a spa area that looks like it hasn’t had a refurb in donkeys and non existent customer service I’ll pass. Plenty other gyms around kirkstall offering free days in jan to sign up.

Positive experience: Staff need to crack down on bad members, toddlers and children in the spa area, members having loud phone conversations, groups of lads hogging equipment without using any of it, creepy old men in the steam room etc .

Positive experience: Very good health club. However let down by people taking their children into unauthorised areas! But enjoyed our visit and as members we should be allowed more frequent visits to other bannatynes! In higher tirers! Benefits all round. None members are given plenty of freedom!

Negative experience: As with other reviews there are a LOT of problems with this gym since Bannatynes has taken over. What I have found but not limited to; Very poor hygiene. Broken gym equipment Sauna cold Over crowded Over priced. DO NOT become a member here they will make it very difficult for you to leave when you will inevitably experience all the same problems other members have.

Negative experience: Cold jaccuzi in December for the past two days (no mention of any repairs). Sauna falling apart…Gym floor & equipment dirty…Changing rooms smells like a dirty public toilet. Cleaning staff in changing rooms very rudely mannered-closed my locker while i was stood getting dressed banging the hoover around at a peak time also causing a trip hazard for me and others - when I mentioned to him i was told that I don’t appreciate what hes doing and got loud and intimidating. Rushed HIS JOB then was stood chatting away at the reception on my way out. Another cleaning staff splashed a bucket of water with detergents in it on me as i was in the next shower and i had finished showering and was drying myself. Can’t see this place lasting long as bannatyne!

Negative experience: A very busy gym with equipment often broken and the jacuzzi /sauna etc often breaks down. Not very clean either and members pester you to use the equipment then stand over you when waiting. We are moving elsewhere to another gym very soon .

Negative experience: Cancelled my membership. This gym has really great equipment and the staff are all lovely but unfortunately this branch of Bannatyne attracts a bad crowd. Too many groups of rowdy, loud aggressive young lads that think they're gangsters. Especially in the spa. Last time I was in the steam room, they were having a wet paper towel fight and screaming at each other whilst people are there to try and relax after work. Same in the changing rooms. It's intimidating, not much that the gym staff can do about it; just far too many members with no manners or respect for other people.

Positive experience: Good gym but not for cleanliness and some assisted weight machines need cleaning as they stick and don't flow and the sauna is falling apart and get some decent cleaners in

Fantastic experience: Huge gym , lots of classes ,clean ,pool and easy parking . Yearly membership is best ,NHS discount

Negative experience: Since the takeover of Bannatyne from virgin the cleanliness has gone downhill. Both the showers and spa area are dirty, not cleaned and smell foul. Contacted Bannatyne and no response

Negative experience: Very disappointing to see the degrading of this gym since it switched from virgin to Bannatyne. Often very busy. Showers disgusting at times, rarely seem to be cleaned. On top of that, when trying to cancel they made things very difficult, and charged for more months than we initially agreed to after moving away - switching our membership without us being aware. Poor experience

Fantastic experience: Clean. Big gym space alot of equipment. Great swimming pool and a large jacuzzi sauna and steam room area

Positive experience: I found this place because it was the best gym in this area offering swimming and a Spa. However, the club doesn't want to invest in anything if something broken takes weeks to fix like water. In hot weather air con not working and reception even dont know it. The spa also needs to fix you get maybe 7 min when it works and then a long break when it again starts to work so annoying.

Fantastic experience: Just been here for the first time with gympass. The reception staff were fantastic: welcoming, friendly and sorted access super fast. The changing rooms are open plan but with some private cubicles. The showers are private (doors)....just remember to take your towel down to the pool with you! There's a suit drying machine and the lockers use your access bracelet to lock and unlock. I will definitely be using this gym frequently.

Negative experience: Quality of water in the water pool deteriorated significantly in the last month. The water does not look clean.

Negative experience: Used to be very good with Virgin Active, closes very early compared to before, jacuzzi full of sand, spa area smells and no lifeguards which should be a health and safety issue.

Fantastic experience: To my opinion Bannatyne its absolutely best gym/health club in UK. Here is network of 80 or 100? of Bannatyne clubs in UK (+ they bought another network of health clubs) - so must be in some city/town near you (easy driving distance). Great place for relax, for whole family. Jacuzzi/spa zone is fantastic and made with big love! Very warm water in the pool! (in another clubs guests/clients very often complain that water is not warm enough). Comparing with another clubs in Europe its outstandind and exelent! (we visit Bannatyne club in Leeds at Cardigan Fields). + + very friendly and helpful reception staff + + parking behind of club (always you can find place there) - - Not allowed to visit sauna/spa zone for kids under 13 y.o.

Positive experience: Could do with a spruce up decor wise especially in the pool and spa areas staff are all nice and the gym is good .

Negative experience: Closes too early. Showers not clean Pool area closes at 21:30 Absolutely scandalous Gym should stay open till at least 23:00

Negative experience: We are leaving. Since Bannatyne took over things are running badly; poor cleanse in and around swimming pools, stupid rules like not able of being in the pool by myself with my 2 kids when I am always capable of look after them both wherever I go lol. Always short of staff, a lot of classes cancelled and poor customer service.

Negative experience: Friendly and helpful reception staff. Cleaners work hard also. Issue currently is its just so busy at night. The opening hours should be later i think, 9.30pm for the spa/pool area shutting is not good, another hour would make a big difference. Its now no longer a quiet place to go for a swim at night, which i assume is down to everyone trying to get in before 9.30pm. Not seen huge investment in the gym or pool areas since Bannatyne took over, rather disappointing when so many of us were excited for this brand to arrive.

Fantastic experience: Great club, good equipment and facilities, including nice comfortable eating area. Good friendly helpful staff.

Negative experience: Dirty. No one is cleaning up after themselves. Not seen cleaning staff on floor. People do not put their equipment away. I will stick to classes as they have a good selection and people are made to clean their equipment.

Positive experience: One of the better gyms in the chain. Good range of equipment, (mostly) friendly staff and a nice spa area.

Negative experience: Used to be great but since Bannatyne have taken over it has slowly gotten worse, things seem a lot dirtier and the changing and swimming walk ways always have a bad smell or thick with dirt on walls around pool areas. Things seem to break often without getting fixed, the kids pool for example always now seems closed for one reason or another and have found out they fired almost the pool staff so they it is completely unsupervised. A lot of the reasons we joined as a family seem to no longer be there.. gym is ok, I like the fact you don’t need a pad lock and that’s they sell food and coffee now, although the staff are nice they havnt been properly trained in making the coffees correctly it seems. We will be leaving which is a shame as it used to be a lovely family friendly gym.

Fantastic experience: Popped in for a one time visit and had a lovely time. Helpful staff and great pool and spa area. Towel hire is £2.50

Negative experience: Since they’ve taken over from virgin standards have dropped dramatically clothes spinner in ladies changing room has been broken over a month. They’ve removed all the life guards from kids and main pool replacing friendly faces with corporate attitude staff .. NO THANKS

Negative experience: Been here for over 10 year .. used to be a decent exclusive gym back in the days .. staff have always been lovely!! last few years it’s gone down hill and was hoping when bannatyne took over would be better but that’s not been the case at all in fact it looks to be getting even worse ! It’s dirty in the showers, changing rooms people walking all over u no etiquette at all in the gym and staff don’t really do anything about that ! . It’s either full of kids now or students , it’s ram packed full of people all the time . It’s like a council leisure centre! But with a spar area.. they’ve cut closing times dramatically down from 12 to 11 now 10 but u have to leave the spar and pool by 9.30 witch in my eyes is scandalous for what u pay and so now there’s no choice of more peaceful times in fact they’ve made it worse (8 on a weekend)and now instead of people slowly filtering out before closing everyone is rushed out 9.30 and cueing to get in the showers witch gives it an uncomfortable atmosphere and never in my life have I had to do this at any gym and it’s every night .. is because there just trying to get as many people to join , to bring up the numbers but not improving the gym in the slightest nor bringing down the cost as it’s not wroth the money u pay anymore ! Staff friendly but really disappointed in what they’ve done to the gym not considerate to members/ long term members at all . As I say it literally a leisure centre now . Just an honest review from a very disappointed member and are considering moving gyms it’s just convenient to where I live plus pool and sauna but now your cueing to shower and the gym over crowded I’m not seeing the point of continuing to pay these prices in future ! If there was another big gym like it with the same facilities local I’d be there like a shot and I think that’s why big gym like this get away with what they do just getting as many people and anyone to join the gym on all sorts of deals .. really takes the p**s out of members paying nearly £50 a month ! But yet just keep doing cut backs to the connivence of the company not the customers

Negative experience: This place starts to be a jungle ... it's tooooo busy and they still accept new members .. they are thirsty to get more money .. unfortunately I have contract with them till July but I am not using this place anymore .. got membership with pure gym for just 20£ a month and 24 hours access not close on 10 pm

Fantastic experience: So we had birthday party there , Miss Berry and her staff were fantastic. Very kind with big smile all the time, be paiteint with children, friendly and without any stress. They were best in managing all of things . They are best in organising everything and their plan to make a hubby for children was great . I really so happy . They made for us good memories and all of our guests were so happy. Thanks a lot .you deserve to big thank you guys.

Fantastic experience: I have an off peak membership and it's perfect. Fantastic facilities. Amazing spa. Clean with plenty of sanitising equipment. Work out, swim then relax