Gymetc

Positive experience: Nice facilities and atmosphere but no water fountain in gym area let’s it down

Negative experience: Do not join this clown circus and bunch of thieves!!! I’m type 1 diabetic and unfortunately couldn’t attend the gym due to my condition so wanted to end my membership, I explained this to one of the reception staff and was told there was nothing they could do and I’d have to keep paying my membership fees even tho I was unable to attend, so a few weeks later after I’d sent a letter of complaint to head office I received an email from the manager Jordan pemberton saying if I sent them a doctors letter explaining my situation my membership would be cancelled, I’ve done exactly what they have asked and now they are still demanding payment before they will cancel it even tho they have got medical advice from my doctor!!!! You can see from other reviews this place is a no no so please go elsewhere and save yourself a lot of bother and disappointment.

Fantastic experience: Good equipment, nice well maintained environment, good value too as membership is a lot cheaper than other gyms!

Negative experience: Good selection of equipment but it is the only gym I know of that does not have a water fountain. The hand sanitiser pump either doesn’t work or is empty, which is appalling given its environment. My husband even if asked for some more only to be told abruptly by the blonde woman at reception “we don’t have any”, do better then because that’s not good enough, have some stocked up and make sure they are readily available.

Positive experience: It's okay, some staff are nice to speak to. The spa area is really lovely but the two times I've been there they have had children's swim classes on which writes the pool off for paying customers that expect to be able to use it.

Negative experience: Would not recommend the staff are so rude. Went tonight planning to join the person on the door was so rude.

Negative experience: WARNING - IF YOU WANT A RELAXING SWIM DO NOT JOIN THIS GYM If you plan on signing up and using the very small swimming pool or other spa features Gym ect offer then don't join this gym. The pool is far too small for the number of people who use it. The gym hosts swimming lessons from around 4pm into the evenings. This means you will only be able to use a certain section of the pool. The instructor shouts at the top of her voice meaning that if you're looking for a relaxing swim after work then forget it. You'll leave more stressed out than when you went in. I think it's great that kids are learning to swim. But this shouldn't be to the determent of other members experiences. It's just pure profiteering from gym etc. When you speak to the staff about the noise levels and overcrowding they don't care. Essentially you'll be in a contract that you won't be able to get out off.

Fantastic experience: Excellent gym, staff were very friendly and a very nice environment. Good selection of equipment. I have now tried the sauna, steam room and pool and I have to say that I am very happy with it.

Fantastic experience: Great Stuff! Friendly community and welcoming staff - Avoid Monday evenings as they are busy!

Positive experience: Have to agree with other comments here regarding staff attitude. A few are in dire need of a customer service skills course, its abit of a free for all with social and customer skills on the front desk! One lads usually got his feet up on the counter, I’m assuming hes the boss with his golden locks, short-shorts and Mazda MX5 then theres another older, rounder guy who seems to suffer a serious breakdown in basic manners whenever anyone asks for help with something, and another older woman who is so bitter I’ve actually seen her eating raw lemons at snacktime! The rest are really friendly and nice. No wonder loads have buggered off to the new place though…

Fantastic experience: Good gym

Fantastic experience: Friendly and supportive staff Very clean environment Fab ethos and atmosphere‍♀️‍♀️‍♀️‍♀️ Thanks to everyone for keeping an eye on me Maria C xx

Fantastic experience: Gets me fit init

Fantastic experience: Great gym so far! Pools a bit small but can deal with it :)

Negative experience: Good gym but the reception staff are very hit and miss ! A few are downright rude, sour faced and patronising. Especially one woman ! They need a customer service course for staff . I politely asked if anyone had handed in a water bottle and described it and she replied ' When did you lose it?' I replied ' I left it yesterday'....'we can't keep them for ever you know.....do you expect us to keep lost things for ever....!' I was really shocked at the unnecessary aggression . This is the third rude incident here. Train your reception staff up!!

Positive experience: Decent gym

Negative experience: Phone number just directs you to the website, very poor first impression. So not for me.

Negative experience: You try and call to ask a question and the recording refers you to the website. Talk about lazy. How hard is it to awnser your phone and awnser 1question?

Negative experience: An absurd membership fee gives anyone that signs up the illusion that this going to be a luxurious, state of the art facility; however, this is not the case, since the huge amount of building work began - which paying members were given no prior notice to - half of the gyms equipment such as cable machines and bench presses have been ripped out with no sign of their return, this therefore makes any kind of weight training near impossible. Furthermore, the lack of equipment along with the already overcrowded gym creates an uncomfortable, condensed atmosphere in which you will struggle to complete a weight-based workout without ludicrous waiting times for equipment. Additionally, my inquiry to the manager regarding my membership ended with my email being completely ignored after he had once replied several days earlier. Despite this upsetting setback, I tried to reach out via social media (Instagram in particular) to gauge the opinions of other members and to share my experience, to my utter shock I found myself blocked from viewing or interacting with the Gymetc Instagram account, without receiving any justification or at least answers to my questions. This demonstrates the appalling lack of customer service skills, held by an inadequate set of staff, led by an inconsiderate manager, I do hope to hear from the guys at Gymetc regarding how I (as I paying customer) was shunned by the team twice.

Negative experience: Under demolition at present due to an expansion scheme (hope that includes matching pairs of handweights and plates!) No advance notice of this with lots of construction noise and displaced equipment across the two floors.Quite a disorganised gym overall really eg the class booking system is a scrap of paper on the counter and uncertainty when children's swimming classes are on in the pool.

Positive experience: Great gym, excellent staff, could do with more air con, and male showers need cubicle doors for privacy.

Positive experience: Great gym but way to busy in evening

Fantastic experience: Excellent gym with friendly staff.

Negative experience: In dire need of a refurb and a deep clean in the pool area too. Alot of members saying how its not had a deep clean for a long time. They will lose members to the new leisure centre when that opens soon. Think Gym Etc are getting a bit to comfortable but members are grumbling more and more. Has a the potential to be a top gym and I would happily pay over £40 if it mean a big upgrade in facilities and wet area improvements. Becomes too crowded at peak times too.

Positive experience: Great local gym but needs a bit of a refurb. A wider range of classes would be useful too. Great pool and reasonable membership prices.

Negative experience: Absolutely shocking gym! Half the stuff doesn't walk, no one respects the gym at all and weights are left everywhere and half of them are missing. Was lifting on a platform doing Clean & Jerks (which involves the whole platform) when a PT brought someone onto the back of my platform with the hex bar without asking in the middle of the set. It was dangerous and stupid. Me and my partner will never be returning! Absolutely no respect

Negative experience: You really need to teach your reception staff some manners and customer service skills! Also £15 for a day pass or you just have to join! No free session to get a feel for the place like 99% of the other gyms around! Incredibly disappointed!

Positive experience: Have now cancelled my membership as since they started swimming lessons which are everyday and the pool is too small it's alot to pay for not being able to use it afterword. Think they should limit times for these as they run the lessons st peak time .

Negative experience: Rude, horrible and aggressive manager and staff, bad management especially the member details.Dirty swimming pool especially changing room, shower room not been clean, the floor slip and bad smell.

Fantastic experience: Good little gym , pool sauna ,.also does kids swimming

Positive experience: Decent gym however equipment needs better maintenance and pool & spa area could do with a good professional clean

Positive experience: Local gym friendly staff, good range of equipment can be busy at times. Swimming pool, sauna and jacuzzi all very good . Just remember to bring a pad lock to use on your locker, as they don't have any locks on them.

Positive experience: Great facilities, good atmosphere.. most staff lovely but one or two not so helpful, not a massive issue but knocks down my star rating

Positive experience: The swimming aerobics needs a little more consideration as they just stand around Iver the entire pool rather thN waiting in the water at the side

Fantastic experience: I have been going for 2 weeks now and have had a great experience so far. The facilities are great, the gym equipment is of really good standard and the pool area is very relaxing. I usually attend at 6:30 each morning and it's not usually too busy, there's enough benches and machines for everyone. The staff are extremely friendly and polite too which just makes the whole experience 5 stars

Fantastic experience: Perfect late at night, very few people

Positive experience: Good gym very busy and pool facilities always have loud with kids classes. But all in all not a bad gym at all. Three squat racks, spin bikes, and all the gear no idea

Positive experience: Not a bad range of equipment but not the best. Membership is quiet expensive for what you get.

Positive experience: Good gym considering price, but for the love of god sort the music out

Fantastic experience: Awesome gym with helpful and friendly staff. Great pool. Lots of parking and decent air conditioning

Fantastic experience: Just swimming for me. The pool is lovely. Small but big enough. Staff friendly and helpful

Positive experience: Joined on an 8 week pass, target to lose ¾ stone. Good, clean facilities, staff leave you alone, suits me fine.

Fantastic experience: Just joined. Good value and nice to have a pool.

Fantastic experience: Great gym all services 5 star service all you need A1

Positive experience: Good gym, but unless you time it right with the weights area being so small you’ll struggle to get a decent work out in. Also the music is shocking! People want to here current music that motivates, not ballads and love songs from 2001.

Negative experience: 6.30am opening time makes a morning workout difficult before work, 6am would be much better. The weights area is very small so unless you pick the right time of day, you won't be doing any weight training

Fantastic experience: Top gym, great place to work out and also relax.

Positive experience: The gym is really good but I personally love swimming and joined because the pool looked amazing and it is but it's so busy at the times I can go that it's impossible to get a nice swim in. Slightly disappointed.

Positive experience: Obviously a well equipped establishment with a somewhat small pool, but the swimming lessons they offer for toddlers are very good. Disappointed with the small viewing windows from the seating area to the pool, which appears to be very poorly lit - unless I was looking through tinted glass?

Fantastic experience: Tidy and presentable gym. Great facilities and lovely, helpful staff

Fantastic experience: The staff here are exceptional, really friendly and always at hand to help if required. Since the re-open after lockdown they have worked tremendously hard. Thank you !

Fantastic experience: Coming to Gymetc is the highlight of my day - every day. All the staff are friendly and efficient - they are encouraging without being forceful. The equipment is always clean and in good working order. I am 77 and I would recommend Gymtec to everyone. Thank you, Pat ☺

Positive experience: Nice to return to gym. Nervous after Covid, but Gym, etc taking hygiene very seriously. No concerns after going.

Positive experience: Really enjoyable experience, adhering to social distancing, staff are really friendly and helpful, and there is never a wait for a machine

Fantastic experience: First time for me. I really enjoyed my time there. Plenty of equipment

Fantastic experience: Nice and clean

Positive experience: just able to look round

Fantastic experience: Good gym. Good selection and number of gym equipment, plus pool, spa, sauna, steam room. Big car park. Warm showers and large changing rooms.

Negative experience: Poor communication, staff with poor people skills.

Negative experience: Shower area in the mens are dirty . I wouldnt wash my dog in there . Really !!! . Membership fees should pay for cleaners !! Too

Positive experience: Love the pool and changing rooms, feels like visiting a spa! Good gym equipment.

Fantastic experience: Excellent gym. Brilliant wet area.

Fantastic experience: Gym has a large variety of facilities. I love the swimming pool. It's got such a relaxing vibe to it. Just don't go after school times so all the kids are splashing about!

Fantastic experience: Felt relaxed after a swim

Fantastic experience: Staff are brilliant..

Fantastic experience: Fantastic gym. Lovely small pool and plenty of classes to choose from. Great selection of machines

Fantastic experience: Great gym great facilities really friendly helpful staff

Fantastic experience: EDIT 2021: Solid gym overall. Can get busy at times so you might have to wait or alter your workout plan, especially the weights and strength machines. After school times can also be specifically busy due to the younger kids coming in, which is good to see that younger kids are taking care of themselves, it just makes it a little busier. If you want to avoid this then during school/work hours is much better. The weights area is good, 10 benches, 2 areas for deadlift and squat and another area with a smith machine. Smallish warmup/callisthenics area and can get crowded or almost inaccessible during peak times. The busy side just testifies to how popular the gym is over the others in Congleton though because it's kept really clean and managed well and is a good price for all the kit and facilities you get access too. There are also a ton of personal trainers that work out of here if you're looking for that. Even though I've mentioned the busy side a lot, I really dislike being in crowded spaces but I still go so it isn't "that" bad. :-)

Fantastic experience: Good gym

Negative experience: Well the gym and pool facitilties are great but would never go again as the last two weeks we were there we have had small kids being changed in a room full of naked men , mentioned to the staff that this wasn’t right and all we got was there is family changing available , put some notices up people , apart from that instance we’ve had unauthorised payments going out of our account , then when we cancelled the direct debit we get £50 a month admin charges , Avoid like the plague !!

Positive experience: Helpful staff

Fantastic experience: Incredible place with so much going on all the time. Some great classes and a fabulous atmosphere too

Fantastic experience: Great staff. Small pool only four people can swim in comfort. But I really enjoy going. Lots of space and equipment.

Fantastic experience: Good gym. Great pool. Really friendly staff.

Positive experience: Defo recomend the massage corection did not try gym

Positive experience: Lovely staff who are completely sympathetic to individual needs, and advanced equipment in specific areas. Lovely pool, and includes steam and sauna rooms alongside a hot tub for a post-workout relaxation session! Is not massively inclusive of trans* individuals though, lacks gender neutral or gender inclusive changing facilities.

Fantastic experience: Fantastic facilities and friendly, professional staff

Positive experience: Great gym, really nice staff and other members too, good facilities and can always swim in the pool. Sometimes it's busy but not for long. I've knocked a star off due to having politics on in the changing rooms 24/7,put some music on. Kisstory if poss but anything really.

Fantastic experience: Brilliant atmosphere and friendly staff

Fantastic experience: Great facilities, great price, friendly staff.

Fantastic experience: Great value

Negative experience: Rubbish staff, rude and unhelpful not a good gym!

Fantastic experience: Good facilities, excellent price. Been a member for many years with no issues.

Positive experience: Fantastic swimming

Positive experience: Been going to this gym for the past 6 months and recently changed because i got a new job. as i look back at my experience i wanted to give the place a review. The team are second to non, always talkative and the PTs are great at giving advice. The only downfalls i see are the large amounts of child's in the changing room, that seem to run a riot and the over population of the gym around 6pm.

Fantastic experience: had a quick session with a friend was great

Positive experience: Was there for a day use and it’s a nice gym, number of noticeable upgrades since my last visit. Worth the stop for the fitness gang

Negative experience: Friend of mine was verbally abused by a man who wanted to use the equipment she was on.. the gym manager refuses to cancel and refund the rest of her membership as she now no longer feels safe at this gym. Avoid at all costs as if you have an issue the manager really doesn't care since she has your money.

Negative experience: Didn't go there,

Negative experience: What an awful gym. Horrible atmosphere and terrible management. A friend of mine was harassed by a man, and the team there did nothing. She's too scared to go back, and the management won't even refund her membership fee! Women should not join this gym in my opinion.

Negative experience: Would never attend this gym again or recommend to a friend. Apparently members can verbally abuse other members with no consequences, gym manager doesn't care and has been nothing but rude. It's an absolute disgrace.

Negative experience: Gym itself isn't bad. However, terrible management; friend who attended was subject to abuse by another member and the manager did nothing. They don't care about their members and allow people to give verbal abuse to others with no consequence. Would not attend again myself and would not recommend to anyone else.

Negative experience: Had an issue which had an easy resolution but the gym/club manager just actively avoids members and will not help you if you have an issue. Terrible customer service.

Positive experience: Nice facilities but sometimes very busy

Positive experience: Great gym, very cheap the only problem I have is people don't seem to put there weights back really grinds my gears

Positive experience: Needs a good cleaning....window by the pool is filthy and there's several plasters, hairclips etc that have been there months

Positive experience: Good range of kit - good price - good mix of members of all abilities

Positive experience: Nice place to exercise only thing is they have young children swimming lessons which restricts you when your trying to swim

Positive experience: Another case of so-so gym

Positive experience: Love this place only lost a star because I spend a lot of time in the pool and it really needs to be bigger to accommodate more than 5 people at a time!