PureGym London Marylebone

Negative experience: The gym is alright, well equipped, but unfortunately the environment of the gym is a bit shallow

Negative experience: Went there and found it closed, although online it said it would be closed at 10pm

Negative experience: The only saving grace of this gym is Roger's aerobics class which is outstanding, full of energy and fun! Other than that, the facilities are pretty dreadful. Regular water issues, outdated decor, air con never on in the studio.

Positive experience: Great and big size but only has one of some important machines like the fly machine and hamstring curl machine.... loads of cardio machines though! A variety of people and personal trainers etc there, a busy but good gym overall

Positive experience: The place stinks of sweat due to poor air conditioning. The air is stale and ladies rooms are dirty. Having said that there are lots of equipments, the general area are clean and it's conveniently located.

Positive experience: I really enjoy this gym; it's spacious and always kept clean, which makes for a great workout environment. However, during busy periods, there seems to be a shortage of equipment, which can be a bit frustrating when trying to complete a routine efficiently. A few more machines or weights would definitely help accommodate the peak hours.

Negative experience: I train here 4 times a week and without fail the air conditioning is not working. There is NO fresh air inside. The bathrooms smells terrible and urine everywhere. If it wasn't for the location I would avoid at all cost.

Negative experience: Gym has what it needs for basic workouts, but the cons outweigh the pros. I find the 5 star reviews suspicious - Unclean equipment that is often dripping with someone’s sweat; a lack of basic cleaning gear like towels and sanitizer for customers, no ventilation with a body odor aura that hits you the second you walk in that makes your nose hair curl; inattentive staff that are only around when they are personal training. There is absolutely no enforcement of basic courtesies like putting away weights or wiping down equipment. It’s true what they say - You get what you pay for in this bargain basement budget gym - low cost = low quality. Too bad the Seymour Liesure Center closed down, as even it was at least clean with more courteous clientele

Negative experience: Thieves in this gym! I was a regular PureGym member but 2 weeks ago someone just stole my adidas shoes in changing room, my bad to left it on the changing room floor but the thieves just took it . Also there were other people lost £3000 bags which are locked in the locker but thieves can broke the locker. Called the police and they said they won’t investigate it further unless there are suspects. Gym staff said they checked the cctv footage and found no suspects. I genuinely feel like this gym is not safe and sound for me to do any training and I always feel worried about my items and bags. Emailed PureGym team about this issue and no replies. Basically they won’t care about it and surely no one gotta take any responsibilities for that. So sincerely if you have any options for somewhere else to do workouts , RUN AND DO NOT COME. If you don’t have choices, BETTER NOT BRING ANYTHING WIHT YOU.

Fantastic experience: I must recommend the Cardio Zumba classes = 5star rating! The instructor Adriana Anzanella has us all working out hard and having fun dancing at the same time. If you want to work out and stay motivated definitely is worth it trying her classes.

Negative experience: Toilets always dirty Changing rooms grubby Soggy wet blue paper towel left in machine, drinks holders if not on the floor I’ve seen a metal link in the same spot on the floor for 5 days in a row. The same spot

Fantastic experience: Great gym lots of equipment

Fantastic experience: Very clean and lovely , I wish it was till 00:00 as it's super close to where I live.

Positive experience: Budget gym that is well equipped but doesn’t make sense that it’s not open 24 hours like the Canary Wharf one.

Fantastic experience: Great gym with great studio spaces and equipment. Mirrored wall in stretching area is very helpful. Giampaolo was amazing with assisting me with a quick tour, 10/10 customer service!

Positive experience: Proper gym with a broad range of equipment. Can get a bit crowded. Perfect for those who are simply aiming to get stronger/fit and don't need a lot of fancy stuff around that. Pricing is very reasonable.. If you're just looking for a good old gym that doesn't mark up its prices just to make up for the expensive marketing, this is your place.

Positive experience: Busy at night, people can't re rack there weights though to much rest texting on the machines, needs priced more

Negative experience: Really poor experience comparing to other Pure Gyms . Overcrowded even during off peak times, not enough equipment, you end up standing around waiting because the gym is not equipped properly, the changing rooms in ladies are shocking, most of the lockers have been broken into, not safe to leave your belongings, even with the padlock it’s easy to break them and so it happened . The management needs to have a look into that.

Negative experience: This gym need lot of updates gym equipments. Please dont get me wrong. Some of them warns out. And ventilation needed , always stink

Positive experience: Cramped up gym , for example machines for lifting legs are in small room very close to other, so you really hear boom boom banging all the time. It tears my ears. And some people bang the heavy tools quicly to floor it makes such loud noise. So be prepare for it . Toilets seems clean. Upstairs is very very hot. The window or something should be open.:-( There could be a one more table as i like to sit after training, and eat my lunch but there is never space to sit.

Positive experience: Good gym. Can get busy post work/just before work. That aside easy to get on everything. Severely missing TRX or equivalent and virtually no battle ropes. There needs to be some slightly heavier dumbells up stairs.

Fantastic experience: Absolutely loving the Zumba classes at PureGym! Great music and fun all the way!

Negative experience: I rarely leave reviews but I have to say that £34.99 core membership for a gym that is not even open 24/7, smells musty, all equipment is constantly being used, is incredibly small, is way too much. With what courage and audacity are you charging that much for the facilities you are providing?!

Positive experience: This place is pretty cool. One star off because it has no natural light so it feels like training in a basement and it can be a bit smelly, but that’s a member thing. Also it wouldn’t hurt the trainers to say hi once they recognise your face. But nevertheless, loads of cardio equipment if you’re into that, and the downstairs is a good weights area with a good amount of benches, good selection of Olympic lifting equipment and some good plate-loaded machines. Changing rooms are fine, clean and toilets checked every hour as far as I could see. The crowd is mixed and I like that; you’ve got a few egos who are good for a silent giggle and your regular lifters. Once I left my phone in the gym and didn’t realise for a while (maybe 15-20 mins because it was still playing music through my headphones) and people were stopping mid-set to make sure I got it back. Cool people.

Fantastic experience: Nice & Cosy large space with two floors for full equipment. Was busy in the evening after off working time.

Fantastic experience: Beat of best

Fantastic experience: Nice, clean, not one for talkative friendly staff etc but a nice place to work out. I prefer to go either very early/late, 6pm is very busy of course

Negative experience: 2023 and this gym doesn’t have working wifi. Can someone from head office get up and do something about it rather than..?

Positive experience: For the one day I could use the gym it was fine. The layout is alright and the equipment/machines are in a decent condition. Unfortunately there was no running water for a few days so the gym has remained closed. Weird it hasn't been fixed yet.

Positive experience: I've been going for six months now. Really good facilities for the price. There's always some space even in peak hours. Staff is super friendly.

Positive experience: Decent facilities, friendly staff and always clean in a dirt and grime sense. I am, however, almost certain that not a single other member has ever returned a weight or unracked a bar in their life.

Negative experience: I never thought I would cancel my membership and leave a gym because of their poor wifi connection inside the gym. No 4g, no 5g, and definitely no puregym wifi connection. But yes, this is purely the reason Ive left puregym now. Sad but true.

Negative experience: Unfortunately not 24 hours like the others PureGyms.

Fantastic experience: Very good place

Negative experience: Weak wifi, no signal, avoid this place its like working out in a bomb shelter

Negative experience: Grown-ups not returning weights where they belong so chasing weights all over the room. Feels like you’re in a prison gym… the staff are very nice though I just wish they enforced more etiquette. Not coming back to this branch.

Fantastic experience: Wow, a really good experience at this gym today. I’m using this branch because my regular place has no running water, so they upgraded me. Good selection of cardio equipment. Very clean in the studios and female changing room. I like the TVs in the gym space playing music videos. Well meaning staff that I spoke to. I’m impressed with this gym.

Negative experience: Waited 15 minutes after pressing the visitor buzzer numerous times and not one member of staff came. I then had the exact same experience in the Great P St’ branch earlier that day already! I’m a PureGym member and disgusted by this, maybe focus your time on hiring less lazy road men and people with empathy.

Negative experience: I payed 12 pounds for a daily pass. Cold showers during winter. Only one staff in the building when I was there but he was very friendly. Very busy.I am not going to come back.

Positive experience: Big and clean place, almost every machine for training, sometimes there is an issue with hot water

Fantastic experience: Very good gym to training all what you need in one place. Great staff, many PTs, and all the equipment you need.

Negative experience: Dont go, but you pay for what you get

Fantastic experience: Convenient location, and extremely kiiiiind staff---Kaiman, show me around the gym and patiently help me get my membership online. I do recommend the gym to my friends, cuz there are plenty of group classes for us to choose, fabulous experience, nice!!!!

Fantastic experience: Great equipment, nice people and super clean!

Positive experience: Really nice and friendly environment, good equipment and clean :)

Positive experience: Where did all the sanitizing stations go? …

Negative experience: Full of young men messing around, sometimes it feels like a play ground than a gym. I felt sorry for the female cleaner who had to clean the male toilet and shower room. It’s unacceptable!

Positive experience: a windowless gym with about 15-20,000 members that can not plan to repair its AC equipment over several months (years actually), it is shameful to take all the members' money and not address the air quality and temperature clearly a lack of care - shame to the Puregym board, perhaps they should focus on investments that do not have to do with people

Negative experience: Good equipment Good space Cleaning in general in the gym space is ok. Bu male changing rooms is disgusting, very bad for real in an toilet emergency you need to go home in here is impossible to do whatever you need to

Positive experience: Came in very small gym. Quite busy even at 7am. No gym atmosphere which is ashame. But its clean and the equipment work. Think I'll stick to my local one.

Positive experience: Would give it 5 stars if the staff enforced higher hygiene standards. It's insane how many people aren't using deodarant or just come in with extreme amounts of body odor. The staff needs to let these people know that it makes the experience significantly worse for everyone.

Positive experience: The gym is clean and staff are really good and helpful , the only down side in this Gym are the equipments, if any breaks down, it takes ages to be fixed, I don’t understand the reason behind this, few equipments are out of order at the moment, and it’s been almost a month and has not been fixed yet. Could you please sort out this issue as it keeps repeating every time if any machine breaks down.

Negative experience: You have some cheek to charge extra for this gym. Other gyms with all brand new equipment are charging less even with multi gym. Machines are so old they have 2003 I phone chargers on them. And member of staff was rube about letting me into the gym.

Positive experience: I like it so far. There are Different classes all days which you can choose from; I think it needs more ventilation as during some hours is crowded.

Negative experience: Nice choice of equipment however feels like air conditioning isn’t working upstairs It gets really hot and smelly. Changing rooms are dirty, no toilet paper most of the time. Also be aware of thieves, got my jacket stolen twice now

Fantastic experience: For a solid, reliable, clean and effective gym in central London – look no further. Good value for money plenty of access to machines and free weights – and lots of exercise classes available. Recommended.

Positive experience: Small, inexpensive gym with most of the equipment you need. 2022-05-12 - Reply to PureGym: First of all, I would suggest you simplify the process of buying drop-ins. It took me several tries to make it work. You could simply add PayPal or just make it with fewer steps. You could even add a credit card tap to enter. Etc. Second, you might want to add a few equipment items like gymnastic rings, maybe a second hex bar, more plates, etc. All the best.

Negative experience: Always too crowded.

Fantastic experience: Nice gym in the city. They don't have a lot space since they're in central London, but I think they make the best use of what they have. Dumbells go up to 50kg and there are many power racks to use. The cost was also pretty low given the location

Fantastic experience: Lost an Item and was kindly assisted my Rakel - was Very Helpful and also the Gym has Great facilities

Positive experience: Nice gym. No music - which is brilliant! Quite crowded, even at 9pm

Negative experience: They had one clip in the whole place

Negative experience: Don't leave anything standing or laying around for even a minute, it WILL get stolen

Fantastic experience: Superb and very nice. Ppl need to learn to put their weights back and less phone...when someone is waiting....

Positive experience: Small gym, great equipment but only 2 cable machines.

Fantastic experience: Great layout. Always visible friendly staff. Clean. Never too busy when I go.

Positive experience: Good gym. Decent price, you get what you pay for. They changed the plates :)))))))))) But now there’s not enough plates :(((((((

Positive experience: Its a good gym but small variety of machines and cables

Negative experience: if i could put 0 stars i would. my last month with pure gym, i paid my balance for the month. it was returned to me the next day. i was unaware of this and so i got an email a couple days later saying that i needed to pay late fees because i did not pay the monthly payment. i had automatic payments set up and had enough funds in my account. due to the payment being “returned” to me, they used that as grounds to say i didn’t pay. they understood it was a system error, yet STILL charged me late fees. there was nothing i could do about it as they automatically charged my card without my consent to those fees. During the pandemic, the gym was closed (and frankly after this incident i could no longer trust this gym or company) I cancelled my membership with a representative and online and that was that. Over a year later, I find out they have been charging my card monthly for a gym membership that i cancelled. i no longer had access to my mobile app as i wasn’t in the country and no longer had access to security information needed to unlock the account. the only reason i know that they were charging is because they finally emailed me that they were not able to take this months payment and so they would impose late fees. I canceled my membership online and with a representative. BEWARE OF THIS COMPANY AND MONITOR YOUR PAYMENTS WITH THEM. I will be seeking legal recourse as this is considered fraudulent under UK law

Fantastic experience: a really nice spacious gym with high quality equipment, although in peak hours, occupancy can be full. i’ve also tried signing up for spinning and “legs, tums, bums” classes and the instructors were all so passionate and motivating (especially love the disco lights in spinning)! it’s near marylebone station so it’s quite convenient for commute as well.

Fantastic experience: The Manager Jarrad you have in balcomb steet is one of the best I have ever met. He is efficient firm with rules and very respectful. If you make a complaint it’s dealt with immediately. Paul Lawson

Fantastic experience: The best gym in the area in terms of hygine and the organized equipment .

Fantastic experience: Super friendly staff, clean and well run! I manage another gym and can appreciate when another gym is run well.

Fantastic experience: Very nice gym to workout. Nice vibe and great staff.

Negative experience: I'll start with the good points: The location of the gym is great. The trainers there are all really friendly and know their stuff. If you like running on a treadmill there's a lot of those for you. Areas of improvement: The gym space is small and it's utilized poorly, You could fit quite a bit more kit if the space was maximized. The amount of exercise machines is really lacking. (Only one of most machines) The gym isn't 24 hrs. I'd recommend using this only if your cardio intensive exerciser or you happened to be in the area during off hours and want to get a quick workout in. In my opinion, this is one of the puregyms that could absolutely do with a renovation.

Positive experience: 1pm visit on a Thursday. The club has a pretty good range of equipment, easy enough to get on most cardio types or in the stretching area. Downstairs weights and functional area pretty small and was packed.

Negative experience: The staff are rude which is not ok makes for a bad gym environment.

Positive experience: Really Great, however would be better if they increased air con and increased the reliability of how many people are said to be there on the app

Negative experience: It’s too warm. Turn on the airconditioning please

Positive experience: Good value for money in Central London. A lot of equipment. Getting quite busy at lunch time, in the evenings an on the weekends. Men's bathrooms are unfortunately dirty and smelly. Metal lockers are a bit buckled or warped and thus difficult to close.

Positive experience: Went to view facilities which was crowded with machines. Staff friendly and eager to show me around. It was very busy as it was a Monday and hot although the air con was on. If you are looking for a Covid friendly gym with breathing space to train this is not the place for you. Other days may be less busy.

Positive experience: Very good gym. The only thing is there are some hours that is really full. I think it is because the gym is in a very crowded area.

Positive experience: Nice gym, very small in space but got machines etc.

Fantastic experience: I kind of like the fact every time I visit it's busy with a good atmosphere, always people there no matter what time I'm there, doesn't matter if it's 2pm on a Wednesday or 7pm on a Sunday I live so close right now so use this gym so much. It can get busy but I usually get a good workout in and I think the atmosphere helps keep me motivated. The only thing I would say is there's many guys walking around in groups happily breaking the covid rules there, and not everyone cleans up the machines after themselves, but thankfully most members are decent

Fantastic experience: Large enough so that you never really have to hang around waiting for someone to finish using a piece of equipment. Clean, well kept and has everything you'd expect from a gym.

Fantastic experience: I like puregym because their app tells you how many people are in the building. This particular gym has fair amount of machines and cleaning stations.

Negative experience: Theft zone. Take a lock for the lockers because having your stuff stolen is guaranteed. Someone went through my entire bag and stole my card from the wallet.

Negative experience: Unfortunately, due to the lack of consideration from one of the personal trainers from the gym, who doesn't respect the basic rules of social distancing and 1 person per machine, and the attitude/answer he gave me when asked what's happening and why he's training a customer in the same spot with me, I have to give 2 stars.

Fantastic experience: Great gym. Friendly staff.

Fantastic experience: Quite regular at the gym. Been a member for 3+yrs. Friendly staff, great equipment, and not too crowded. During pandemic, I was concerned whether it will be safe to go for workout. But the venue exceeded all my expectations. Good preparation. And everyone who came for workout were also very mindful and complied with instructions and safety guidelines. This provided such a relief and enabled me to focus completely on workout.

Fantastic experience: Only been once so far and had a good workout. Loads of various machines and cleaning stations. First impression was good.

Fantastic experience: Great gym. Very close to Marylebone and Baker Street stations. Quite big but not too crowded. PureGym low prices but clean with professional and helpful staff.

Fantastic experience: One of the better PureGyms - relatively new and well set out. Has all the equipment you'll need for a weights session or some cardio. Good Covid protocols in place and friendly on site team.

Negative experience: Well, I used to go there for 6 months and I left because NOBODY used the towels which is compulsory. So, its disgusting when youre about to use a machine and you have to preclean it cause no one do it .

Positive experience: Good sized gym with massive free weights area and a whole floor for cardio machines. Gets busy but loads of benches and three squat racks so not too bad. Don't go after work though so can only speak for late evenings or weekend afternoons.

Positive experience: Clean and full of nice quite new machines but a bit too busy - good crowd though. Sadly management is not fixing the broken lockers.

Fantastic experience: Great location and plenty of space available for cardio and weight area. Equipment is cleaned and maintained regularly.

Fantastic experience: Didn't expect such great quality of the classes for this price! Busy during peak times, but bearable.

Fantastic experience: nice clean gym. not too busy during the mornings

Negative experience: It has become too crowded. Overall, not worth the money you would be dishing out every month.