Vital Health and Wellbeing at Crutherland

Negative experience: Been using the pay as you go for the gym as long as I can remember, my husband has been trying to find a gym open and could only find this one which he has used for years! It’s the 2nd of January everywhere else is shut! He phoned up and was told the gym was open so drove up to be told the pay as you go isn’t happening anymore and won’t be returning ever as it’s members only now! Would have been good if they let him use the facilities as they failed to mention this on the phone!!! Waste of time, money and petrol! SHAMBLES! YOUR GOING TO HAVE A LOT OF UNHAPPY CUSTOMERS AND REVIEWS LIKE THIS!

Negative experience: Disappointed to see the pay as you go has been stopped, we didn’t know until we got there, would have been nice if we were at least honoured our intended trip.

Fantastic experience: I enjoy my membership, I feel more settled in now and like the fact that it’s not too overcrowded. They seem to have ironed out a few issues they were having when I joined last year. Will probably renew my membership.

Negative experience: A dishonest and narcissistic business, upon working within this establishment as a fitness instructor the staff were deplorable, constantly back stabbing and lying about each other, bullying and abuse took place while HR looked the other way, staff members were being accused of theft & when i left this horrible place they tried to pin this on me (nice try) members of the public within the local area who used the gym were being harassed to take out spa memberships, as fitness instructors we were to sit down and discuss this and cost the client for this, i found these tactics to be sly and disgusting all just to pinch another few pound, they hired an incompetent individual from Ireland who became supervisor and was accountable for bullying and abuse from trying to wrongfully, accuse members of staff of things that didn’t happen, jobs which he said weren’t completed but were, this individual also wanted to turn the gym into a massive state of the art hardcore gym however considering that the majority of full-time membership users were of a vintage age mobility, balance & General movement would be a preferred option. If I knew then what I know now I wouldn’t have left so freely and I would’ve had my day under the Equality act 2010 with legal action with the behaviour they inhabited.

Negative experience: We booked in for the spa afternoon and whilst there were good elements, it would be very hard to recommend it. It ultimately felt like trying to hold a yoga retreat in the middle of a kids' birthday party. Not exactly relaxing. Pros - Reasonable price - Excellent staff - Good treatments - Tasty afternoon tea Cons - There were children everywhere, taking over the pool and generally being loud excitable kids. They had not even sectioned off a lane in the pool for spa day visitors, so it wasn't possible for most of our visit to even swim a length of the pool, and we were splashed by people jumping in to the pool while we were on the lounge beds by the pool. A child was watching a loud video on an ipad for ten minutes of the afternoon tea - The pool area was unbearably hot and there weren't enough lounge beds at points - The facilities are very tired. Overflowing shower trays, broken lockers, pool steps out of use so we had to lift ourselves out the pool on the side so not very accessible either - The sauna and steam room were just not hot. The steam room was especially poor - I could read a sign several metres away clear as day. There simply wasn't any actual steam - There was one size of dressing gown, meaning we were flashing everyone at afternoon tea! - My booking said I'd receive a phone call to arrange our treatment times. I waited a couple of days and heard nothing, then had to call several times with the phone ringing out for several minutes. I eventually emailed and someone called back. I then got a call the next day and received conflicting information about our arrival time too, and eventually we confirmed we had an hour less than anticipated

Fantastic experience: Excellent facilities staff most helpful

Fantastic experience: Great place and staff.

Fantastic experience: Real problem here. If I say how good it is we might be crowded out!?

Fantastic experience: Recently joined the gym to get a bit healthier, staff are friendly & areas are always clean.