Better Gym East Village, Stratford

Positive experience: People are nice, it’s spacious, different weights and machines(condition varies), but the lack of normal changing rooms with proper showers was disappointing. It also was freezing cold in the gym, making it hard to work out.

Negative experience: Absolutely no way to get help around here. Told us that everything is done online and for whatever help we need we better call customer service.

Positive experience: Gym is average and alright, very busy most days but workable. Music is really not great though 95% of the time, not upbeat enough and wrong type of music to play in a gym.

Positive experience: Does the job, basic equipment and group classes are alright. Convenient location

Negative experience: The personal trainer at this gym used an iPad to hog two equipments from other members

Fantastic experience: Amazing location and comfortable spacious gym. The staff is very friendly and hard- working. The classes are the best part of the gym.

Negative experience: The music is too loud so you can’t ever hear the music you’re playing on your headphones. If at least the sound quality of their speakers was good, but it’s not. The gym is dirty and the equipment is old.

Positive experience: Facilities are a little bit old.

Negative experience: If this gym wasn’t disappointing enough, do not try to utilise the lockers because you will loose your 20p. This was not posted anywhere or communicated to members and I was told by a staff member that they’re aware of the issue and the “locker company” is collecting the money…paying almost £40 a month for gyms without working lockers. Stay away if you can.

Negative experience: It is an amazing gym and I absolutely love to train here, but I have to rated it with 2 stars because it is SO dirty: Toilets, showers and floors are absolutely disgusting. Same spots, stain and hairs in the same places for days and weeks! I have been a member of this gym since September and I can't believe how bad is the cleaning service in this place.

Negative experience: I wish the centre had more variety of classes, could be cleaner. It would be nice if the two Romanian cleaners (the very tall lady and short lady) both put cleaning in progress signs outside the doors when cleaning the mens toilets, half naked men in showers as there are open showers, also do not leave valuables in the changing rooms.

Fantastic experience: Luciano's HIIT classes are the best I've ever attended, friendly and hardworking people, far more effective than CrossFit or Barry's. Got visible results in a week. Was fat and handsome, now I’m just handsome.

Positive experience: I go for the HIIT classes and have seen great results. It's a fun environment, the trainers is such a cool guy. The class is not for the faint hearted!

Positive experience: The gym gets VERY over-crowded, there is lots of equipment in poor condition or broken, the flooring in the weight section is of poor quality. All in all, significant lack of maintenance throughout. You are unable to use lockers for free either. Changing rooms aren't in the greatest state either. The washrooms most of the days are dirty. Some PT can barely deal with their own life!

Fantastic experience: The best gym I’ve been to. It’s very spacious and clean with lots of equipment and facilities, whether you prefer weight training, functional work or cardio. The staff and personal trainers are really friendly and helpful, always happy to explain how a machine works or exercise should be performed. They also hold a variety of classes throughout the week for all interests and abilities. Would definitely recommend.

Fantastic experience: This gym is affordable, spacious, clean and very well equipped. People are generally friendly.

Fantastic experience: One of my favourite gyms in London. The high ceilings give a sense of space and the gym is clean and well equipped. Also there is a nice variety of people who attend, with the majority of people not appearing to be Instagram obsessed, which is refreshing

Fantastic experience: Nice gym and all the fitness trainers are very good!

Positive experience: It is quite spacious and clean

Fantastic experience: Great value gym with loads of equipment and a friendly, community vibe. So sad it’ll be closing one day to make way for flats

Fantastic experience: This is gym is the best I have been to! I recently moved to the area and checked out the options and Better Gym definitely came out on top. Very competitive prices! They really make an effort to promote community. I have been going for a couple of months now and I have already seen an update in the equipment which is rare. It is evident they care about their members. I also have a slight issue with access due to a fault of my own but every time I come it is never a drag for the staff to help out which I really appreciate. The customer service is great here! The equipment is very versatile and they have such a great range of bars for weightlifting. Multiple machines I have never seen before but so much more effective than the typical machines in the majority of commercial gyms. No matter how busy it gets I don't find myself twiddling my thumbs on how I can get my workout done. So much open space too considering the amount of equipment, huge props for how you decided to do the layout! The staff are friendly and work hard at keeping the gym organised. I am eagerly looking forward my next session. On the basis of getting stronger and fitter the this gym won't let you down. Thanks Better Gym!

Positive experience: Good swim

Positive experience: Overpriced for what it is and rather small leaving hardly any machines free for your workout schedule. Cheaper in the countryside with more space.

Fantastic experience: Great

Fantastic experience: Go to Cleopatra’s classes! 10/10 We need her step aerobics class at least 3 times a week

Positive experience: The equipment is okay, but quite expensive for what it is, can get quite busy.

Positive experience: Decent equipment but extremely rude customers in the gym.

Fantastic experience: good prices, helpful staff and the classes are great

Positive experience: The main gym floor is one large open space. Often quite busy. Changing rooms are large, and the ladies at least has multiple showers and toilets. Plenty of lockers however they charge you 20p each time you open them. Water bottle refill stations, hand sanitizer and cleaning products for the equipment are all provided. From what I've seen, this is usually an unstaffed gym, access is gained by your phone through the gates. There are help points available to speak to staff if required. There is a good number of most equipment types, including a boxing area.

Positive experience: Good equipment, could do with some cable station. Quiet in the mornings and not awful in the evenings. Best gym in East Village for sure!

Positive experience: Went to the gym for the first time on Sunday. The staff wasn't very friendly, but other than that it was fine.

Positive experience: The nice place, wide range of machines... We need bigger CrossFit zone, more horizontal bars

Positive experience: Great gym can be used as a sports performance centre or just regular gym, what I mean is you really have the space to move around for sports performance workouts, equipment is decent although I stick to my basics like bosu, suspension trainer and sled workouts, only thing is summer is really hard gets really hot like working out in a greenhouse the airflow system isn't as good as an A.C, communal showers is a problem for me,the studio is really big I've only really used it for Pilates and yoga also just filming some of my own workouts, it's actually better than the gymbox down the road that costs 3 times as much

Positive experience: Very friendly staff

Negative experience: Walked all the way to the gym to do a training as a one off (which I do every 2 weeks or so), to find that it's closed. Google maps says it's open, the website says it's open, the app says it's open. Wasted all my time just because these guys can't do basic admin.

Positive experience: Great gym and with a good variety of equipment. Unfortunately just has cold water in the showers and the toilets are a bit leaky, hopefully will be fixed soon.

Positive experience: Pretty decent could do with a few more machines

Fantastic experience: High recommend the gym is big and comfortable, the staff friendly and helpful.

Positive experience: Would be 5 stars but there's a leg extension machine that's not been functioning properly for a month! Also the equipment used for dips doesn't feel too comfortable, that's why I just trained ring dips instead which I was satisfied with. Apart from that gym is large, atleast from the ones I've been to and has a lot of equipment like rings, pull up bars, parallettes and many more which not all gyms have. All in all a very good gym with many machines and equipment to use.

Fantastic experience: Great gym. Good open showers.

Fantastic experience: Nice, good atmosphere everyone gets on with it no issues I enjoy coming here

Negative experience: They tell you that the prize is going to get higher in 10 days and if you cancel they force you to pay an extra month.

Fantastic experience: I have been a member for the last 6 years and I would strongly recommend the gym! Great environment especially during the (free!!) classes!

Fantastic experience: This is a great gym with a very positive environment. It is good value for money with super classes included. The staff are extremely friendly and willing to help with any problems or questions! The gym can get busy at times like any gym does, but there is always lots of equipment and machines to use. Highly recommended✨

Fantastic experience: I've been a member of this gym for over 5 years and my overall experience has been great. Staff are always helpful and ready to listen to any questions you might have. There is a wide choice of classes (my personal favourites are HIIT with Luciano and group cycle), and the monthly fee couldn't possibly be more competitive. I'd highly recommend joining: I am definitely sticking with them!

Fantastic experience: Great gym for the price! been coming here now for years and have met some really lovely friends. Gym is large so plenty of machines. Luciano's HIIT class in particular is amazing especially if you want to get to the peak of your fitness.

Fantastic experience: Considering Price and location i think is better than other gyms around. There is a good selection of equipment and the staff is super nice and welcoming. They are friendly and i think most important they listen for feedback. I think is normal to find all the equipment on the floor where there are thousands of people coming every day and no one knows how to put stuff back. Amazing staff

Negative experience: Trainers are thef specially name called Doha she is taking money out from students we have evidence and she will be reported .

Negative experience: Never seen a gym where weights are put away so infrequently, and most of this is due to the PT’s training people and then walking off leaving a bar/machine completely loaded Also doesn’t have some pretty essential equipment despite having the space for it (cables, smith machine), and the Cardio equipment is about 15 years out of date P.s. if you’re too cheap to get air-con at least get a few more fans set up in the summer

Fantastic experience: Love this gym, one of the better Better gyms out there. Plenty of equipment, great vibe.

Fantastic experience: Amazing

Positive experience: Ok gym could have better cables. Biggest annoyance is you have to pay for lockers!!!! Poor show. Who has 20p these days?!?

Negative experience: Spend ages trying to get in as the WiFi was patchy. Half the equipment was broken. The lockers cost 20p to use (which you don’t get back), I didn’t realise this so had to leave mid workout as I went back to my locker to get a drink and it took my last 20p. The Copperbox centre nearby is much better

Positive experience: No proper equipment for lower body, most of the machines are focused on upper body. They don’t even have a proper universal cable machine or smith machine. Would appreciate if they could introduce more variety

Fantastic experience: Good value and range of equipment, you have to use a QR code to get in which means you need a phone and mobile signal/WIFI which can sometimes be a little unreliable but staff have usually been around to help

Fantastic experience: I have just joined recently. Only positive feedback so far. Staff is more welcoming than in any other gym I have been before in the area. Huge space and a great selection of equipment.

Positive experience: Nothing more than ok, 3 stars just because of the space, the changing room, the parking space outside and the distance from my house, for the rest, very very old machines a lot of them you don't even know why they still there in 2021/22 maybe because of covid. Winter time super cold inside, no sign of heaters or air conditioning systems a part from big ventilation systems there is one small heater in the changing room and guess what? They keep blocking the door of the changing room always open with stopper maybe with hope of warming up the whole fitness area cherry on the cake, it's been almost 3 weeks that the showers haven't been cleaned up, there is always the same piece of paper in the corner from at least 2 weeks as you can see in the picture!

Positive experience: Review 1 - 4 stars based on initial first impression: Can get a bit crowded, equipment not very well maintained.. Review 2 - 3 stars after 3 weeks of going to the gym The gym has had significantly reduced working hours (if it worked at all) around the xmas holidays - I'm still not sure why i have paid a full month given that i wasn't able to attend for 1/3 of the month. The gym gets VERY over-crowded, there is lots of equipment in poor condition, the flooring in the weight section is of poor quality. All in all, significant lack of maintenance throughout. You are unable to use lockers for free either. Changing rooms aren't in the greatest state either. For what it is - 36 pounds is too much.

Fantastic experience: Best gym!! :) I really enjoy Pilates and boxing. And all the staff are lovely!! Specially Ramon and Wafa.

Fantastic experience: It's a good gym. Good instructors too.

Fantastic experience: This is a great facility - the classes are excellent [great instructors, music, and equipment]; and the gym floor equipment is modern & well laid out

Negative experience: Dissapointed about the junior hours

Fantastic experience: HIIT training session was excellent, fully packed right from start to end. Kept me breathless and endurance tested throughout. Excellent facilities, well delivered, clear with demonstrations, kept attention on everyone making sure working hard at all times. Overall excellent

Fantastic experience: Friendly staff, clean, lots of cleaning kit avaliable for you to disinfect everything. Definatly join if you live nearby and it's right by the Stratford International dlr station

Negative experience: Don’t want to go there , they are not welcoming at all

Negative experience: It has all the machines you ask for, but in a rather bad condition, takes them weeks to repair them. Staff are almost never to be seen. Place feels very outdated and not worth 40£ a month.

Negative experience: Tried to renew my membership and move gym location to east village. However staff in branch couldn't help and their customer service via phone is absolutely shocking. Almost impossible to get through to talk to anyone and when you do my experience was that they're very rude and unhelpful. Ended up joining another gym nearby despite previously having no problems with better gym.

Fantastic experience: Amazing environment.The staff tar supper helpful. The gym is beginner friendly.The equipment is clean and easy to use.

Negative experience: Unclean gym, old and failing equipment, minimally staffed and v busy at peak times. Missing key equipment such as cables. Poor gym badly in need of refurbishment.

Negative experience: Poor customer service. After i forgot to cancel my membership they didn’t help by giving back at least a portion of the money for services I didn’t use. Be careful with your membership. Will stay away from them and i recommend you do the same.

Fantastic experience: Nice clean place

Fantastic experience: I have been a member since 2016. Walking distance from my house and pretty convenient to those living in the East Village area. Things have changed a lot. More equipment and spacious too! It’s definitely a decent spacious gym with lots cardio, free weights area and areas for stretching in the middle. Good booking system with Covid controls, the gym doesn’t get too overcrowded certainly not in the morning from my experience. Great staffs and also personal trainers. There are classes available although they may not be as many as other gyms but would say good enough. During this Covid, lots of hand sanitisers, disinfects and paper towels which is great deal to keep every single equipment clean! Gym does listen to their customers. Opening and closing times have extended! Once again, great gym, great classes and instructor. Keep on the investment in the gym!

Fantastic experience: Having previously gone to the gym near where I work, I started going here post-lockdown and really like it. Very big and spacious with good equipment. Sometimes the free weights are can be busy but not sure there is a gym worth its salt where that doesn't happen. My only suggestion would be, can you stay open an hour later to 11pm? This would be useful for avoiding the last minute rush to get in before (the quite early time of) 915pm.

Fantastic experience: I love the gym

Fantastic experience: So spacious and plenty of equipment

Fantastic experience: Nice atmosphere

Fantastic experience: Worth the money, great equipment, good booking system so rarely overcrowded

Positive experience: Well organised place staff very friendly and helpful

Fantastic experience: Well-equipped, no-frills gym at a very affordable price.

Fantastic experience: Хороший зал, ціни доступні багато обладнання.

Positive experience: I loved this gym. I used to go everyday before I moved houses 3 years ago. After work the gym got quite packed, so I started going in the morning before work when no-one was there. The gym was new at the time, the staff were very friendly and helpful and they had a lot of activities such as spinning classes, weightloss classes, etc.

Negative experience: Poor facility, you didn't have a change to try the gym before you sign up any no refund after you pay. I don't recommended to nobody everything is break down, the treadmill and the all equipment really old from 2000. You have to pay to used the locker what is pretty ridicules. The bath room is always dirty, no staff on the floor, in the busy time everything is just a mess on the floor. Poor customer service, when you sign up nobody don't told you you don't get any redound even if you try the gym one day. They should have to learn from Fitness First, or any other gym where you get details your contract.

Positive experience: Average gym, I've heard the classes are good, but the mens showers are communal!

Negative experience: I am SICK of being consistently sent £3 non-attendance fee emails for classes I HAVE ATTENDED. This has happened countless times and most recently this morning. It means you cannot activate the facial recognition system to get in - and have to ask a member of staff to clear the fee for you. They are hardly ever there - which makes it difficult. You cannot contact Better customer services as they insist on being non-accountable. This is my local gym - a 3 minute walk from my house - but they are clearly being complacent as the most conveniently located gym for East Village. I have also had classes cancelled multiple times - a few times without a text message notification. DO BETTER, BETTER GYM

Positive experience: Good gym, lets of space and equipment. Have never had to wait for a machine or rack. Issues I have: - You have to pay 20p everytime you want to use a locker - There is just one private cubicle in the showers, the rest is just a big open room full of showers

Positive experience: A well equipped gym, with lots of machines, which are unfortunately not well maintained. There is also no air conditioning, meaning it gets very hot in the summer. It seems Better is keen on continually buying new equipment for the gym, which is laudable. However, a lack of maintenance means that in particular their rowing machines are often either out of order or very clunky. There are lots of machines, which means that even though it can get very busy, one rarely needs to wait. The lack of air conditioning in the summer is good for those training for the Marathon des Sables, but not the best for an enjoyable workout.

Positive experience: Enath for that price...

Fantastic experience: Home away from home. Been going here for 4 years now all the staff and members are extremely helpful and supportive. Made great friends here too!

Positive experience: Basic gym, which can get very busy. Facilities are quite basic but so is the monthly fee.

Fantastic experience: very nice place

Fantastic experience: Very healthy and helpful atmosphere.

Fantastic experience: Great local gym

Positive experience: Could be a really good gym but three machines are not very well maintained. The rowing machines are all in especially poor condition, apart from one (JR3). I have no idea why these never appeared to be serviced in the approximately two years that I used this gym.

Fantastic experience: Good equipment and classes, love the Sunday morning yoga

Positive experience: Good but my muscles are not getting any bigger?!

Negative experience: No air conditioning! That is shocking for such a well known gym brand! When I asked if the air con was broken, I got told there was never one in the first place and the gym has been there for 2 years now! Very poorly maintained as well. Very dirty gym equipment. Surely air conditioning is standard in any gym right?

Negative experience: It would be good if they were able to open on time. It's not unusual to have to go back home after being there at 6:00AM waiting for them to open.

Fantastic experience: Fair price and fitness classes are great.

Fantastic experience: All you need with friendly staff

Positive experience: Nice place to make gym