
PureGym London Edgware - Upgrade Complete!

Information about PureGym London Edgware - Upgrade Complete!
Opening hours
- sunday: 8h-22:30
- monday: 7h-22:30
- tuesday: 7h-22:30
- wednesday: 7h-22:30
- thursday: 7h-22:30
- friday: 7h-22:30
- saturday: 7h-22:30
Our comment from FitFit UK about PureGym London Edgware - Upgrade Complete!:
PureGym London Edgware is an excellent choice for fitness enthusiasts looking for value and a variety of workout options. Most members appreciate the gym's reasonable membership cost and clean, well-maintained environment. With friendly staff always ready to assist, it’s a welcoming space to pursue fitness goals.
Positives:
- Great value for the membership cost.
- Clean and well-maintained facilities.
- Friendly and approachable staff.
- Variety of classes available.
- Convenient location in Edgware town centre.
- Women’s only workout space.
Areas for Improvement:
- Frequent power cuts and temporary closures that have disrupted access for members.
- Overcrowding, especially during peak hours, making it challenging to access equipment.
- Some instances of unprofessional behavior among staff and members.
- Inconsistent maintenance of equipment and cleanliness in locker rooms.
- Limited opening hours, with many members wishing for 24/7 accessibility.
Overall, many members enjoy their experience at PureGym Edgware and find the facilities suitable for their workout needs, although there are some areas that require attention to enhance member satisfaction.
Services, Machines and Guided Classes
PureGym London Edgware - Upgrade Complete!: Opinions
Fantastic experience: Excellent value for the membership cost.
Hi Daniel. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Negative experience: the worst experience, one of the "professionals" at the gym, a woman with red hair, practically forced me to dismount a bar that I didn't mount, I hope you'll improve on this
Hi Giovanna. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. It would really help us if you could get in touch directly with the Gym Manager to provide more information (such as date and time or names etc.) so this can be investigated. Thanks, PureGym.
Negative experience: I would not recommend this gym at all. For a staggering £26 a month this gym has so many issues and is not worth it at all. You’ll find the gym closed at least once a week without any prior warning and they seem to not fix whatever issue it has. They’ll close it for many hours at a time. You’ll find that there is always one or two gym machines that are broken, including cardio ones. It had a retrofit to make it better a while back and there is so much wasted space that could make more room for machines/free weights. There’s a lack of mirrors as well, and they’re positioned very awkwardly. I’m writing this now as I wait for it to open as it’s closed…
Hi Tom, Thanks for taking the time to leave this review, we're sorry to see it's 1 stars. It's important to us to receive member feedback, so that we can continue to improve the service we offer our members. We would really appreciate if you could get in touch directly to provide more information on your PureGym experience, and any areas you feel we could improve, to make sure you have a 5* experience with us. You can either have a chat to your Gym Manager, or contact our Member Services team on [email protected]. We look forward to hearing from you Thanks, PureGym
Negative experience: Worst gym I have been to: - frequently closed during open hours. Every time I visited this week it was closed without notice - consistently overcrowded (7am typically the only time you can visit and have no waiting times on equipment) - abundance of roided out guys who shout at people for being on their phone - people don’t take care of the weights, they are always left in a disorganised way. Often can’t find the right weights - there is a stretching area with free weights but you can never use it because there are classes which use the area. I.e. often there is no area to do floor exercises or stretches. I’ve been to many other puregyms and this is by far the worst
Hi Andrew, Thanks for taking the time to leave this review, we're sorry to see it's 1 star. It's important to us to receive member feedback, so that we can continue to improve the service we offer our members. We would really appreciate if you could get in touch directly to provide more information on your PureGym experience, and any areas you feel we could improve, to make sure you have a 5* experience with us. You can either have a chat to your Gym Manager, or contact our Member Services team on [email protected]. We look forward to hearing from you! Thanks, PureGym
Negative experience: I’ve only been a member for a month and the gym has already had to temporarily close twice due to power cuts. Judging by other comments this is a persistent problem but the gym seems like it has no interest in finding a permanent solution. When these power cuts happen the gym offers temporary access to the branches in Colindale, and Borehamwood. This isn’t any help as I like to go to the gym before work in the morning and those branches are out of the way. How about offering temporary access to all gyms in London so members like myself can actually get a workout in?
Negative experience: If you would like to have consistent access to the gym you're paying for, I would not recommend Edgware PureGym. There are positive aspects to the gym: it is generally clean and well-maintained, it is conveniently located in Edgware town centre, it has a reasonable pricing plan, and there is a women's only workout space for those that need it/feel more comfortable there. Unfortunately you'll often find that you can't get into the gym to access the services you're paying for. Lately, there has been an issue with power cuts at the gym, which have been increasing in frequency (averaging at least once a week now, sometimes more). After correspondence with both on-site and remote staff, there doesn't seem to be any understanding on PureGym's side of what the issue is or any estimate on when it will be fixed. PureGym staff aren't power grid technicians, I understand that - but they are failing to keep gym members informed on the issue, or provide adequate prior notice when these power cuts happen. The emails informing gym members that the gym is shut due to a power cut either are not sent at all, or are sent hours after the gym has been suddenly closed. This issue seems to be due to the organisation having an overly complex chain of command when sending this email: having to go through gym staff, to the gym manager, to the regional manager, to the head office before a simple email can be sent. If you'd like to have consistency with being able to access the service you're paying for, I would recommend going elsewhere. I'd be happy to return to PureGym and amend my review rating when the power issue is fixed - but until then, I'll leave this up to keep people informed and will be using a different service.
Hi Alex, Thanks for taking the time to leave this review, we're sorry to see it's 1 star. It's important to us to receive member feedback, so that we can continue to improve the service we offer our members. We would really appreciate if you could get in touch directly to provide more information on your PureGym experience, and any areas you feel we could improve, to make sure you have a 5* experience with us. You can either have a chat to your Gym Manager, or contact our Member Services team on [email protected]. We look forward to hearing from you! Thanks, PureGym
Positive experience: Pro: - Hack squat Cons: - water in the bathrooms is STINKING when you use the taps to wash your hands - only opens at 7am causing a rush/crowd in the morning; most PureGyms have better opening hours
Hi Ben Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We're sorry we've not been able to open the gym 24 hours due external factors such as local licensing regulations, but we are always looking to extend the opening hours when possible so keep an eye out for updates. Thanks, PureGym
Negative experience: As a member of the gym for 8 years the service has deteriorated greatly, the gym is hardly vacuumed and the yesterday sweat and gunk residue is left acclimating for weeks. The dust is insane, i don’t get it as there are cleaners in every morning but it seems as though there’s maybe not enough staff to do the thorough cleaning that is required. Worst of all the gym is always having power outages or other technical difficulties. Resulting in temporary closures often as twice a month. It’s ridiculous. They’ll email when it’s too late as many attend the gym in the morning. The whole system lacks sense and proper management. A simple email can be sent automatically at 7am, or better yet the night before. To avoid customers spending the money and time commuting to a gym that is closed yet again. It’s just embarrassing, and for the price to keep increasing it’s an insult to those who paid £17 quid for a cleaner and better gym. Oh and it’s always packed. Like unbearably packed. I rest my case. Don’t bother to come.
Hi Amara, Thanks for taking the time to leave this review, we're sorry to see it's 1 stars. It's important to us to receive member feedback, so that we can continue to improve the service we offer our members. We would really appreciate if you could get in touch directly to provide more information on your PureGym experience, and any areas you feel we could improve, to make sure you have a 5* experience with us. You can either have a chat to your Gym Manager, or contact our Member Services team on [email protected]. We look forward to hearing from you! Thanks, PureGym
Negative experience: It’s basically closed 30% of the time due to power cuts or whatever other reason and classes frequently cancelled on very short notice. Totally unprofessional. Do not recommend.
Hi Yani, thanks for leaving us this review. We are sorry to see this is 1 star. We are sorry to hear this. We are equally as disappointed when the gym has to close but we find this is the safest options for all members and staff. Normally this is temporary and the gym will re-open shortly after. We apologise for any inconvenience caused. Thanks, PureGym
Fantastic experience: PureGym provides a great workout experience with excellent facilities and equipment. The staff is friendly, approachable, and always ready to assist. The gym is clean, well-maintained, and offers flexible membership options. With a variety of classes and a motivating atmosphere, it’s an ideal place for achieving fitness goals.
Hi Christina. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Negative experience: Absolutely shocked with this place, power cuts twice a week, late notifications and they do not bother to cancel classes, and even sometimes they do not even notify at all, and you only get an apologies from the manager
Fantastic experience: Awesome experience, one of the pts let me use the safety squat quickly which killed my legs
Hi Dimuthu. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Fantastic experience: Great gym, great management,but recently all the electricity outages causing the gym to close have caused all my gains over the last 30 years to dissipate and I am now a fat old bloater suffering severe muscle wastage. Can someone please replace your Old hamsters clearly struggling to power the gym with some new ones before my muscles completely waste away and er indoors divorces me. Apart from that little niggle it's an absolutely awesome gym.
Hi Karl. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Negative experience: The 1st, 2nd and 3rd impressions have been made and I have to say that the instructors (Mohammed Ullah and Bradley Copus) think they're too cool for school and can't be bothered to turn up for their own induction classes (three consecutive bookings, between these two individuals). The Edgware management team finally replied to an e-mail today and said they would have a word with one of them ("Mo") which seems a bit off - seems to be some kind of bias - why not both. There are various other things which don't seem quite right e.g. drink machines have large visible instructions on inserting coins when they have been adapted to contactless cards and no longer are coin-op with the new instructions also on the machine in very small print and the staff member I talked to last week gave completely wrong information about what the unstaffed hours are, etc. In theory at least, the possibility remains to amend this review and rating depending on what happens in the future.
Hi William. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. It would really help us if you could get in touch directly with the Gym Manager to provide more information (such as date and time or names etc.) so this can be investigated. Thanks, PureGym.
Negative experience: Extremely tiny with little to no equipment and so many people , it's like 10 people living in a small flat. That's how it felt and I cancelled my membership on day 1, 35£ wasted
Hi Yasin. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. Please be aware due to the situation of our gyms it isn't always possible to extend the site itself, however, we are always looking to expand and improve our facilities where possible, so please keep an eye out for updates. If you have any specific suggestions regarding the layout of the gym please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.
Negative experience: I like that it has a womens only bit but please can Pure Gym stop the combo hip abductor/adductor machine: it has no stability so you can’t up the weight without having risk of injury because of the stupid knee pads!!! Luckily this pure gym has the alternatives in the main gym but these are usually being messed about with by teenagers… it is a very busy gym and the main gym stinks so I’m glad there is a womens only bit (yes women can smell too) Also exactly what the person below said, a cleaning station but no cleaning products. Pure Gym you didn’t answer him properly, so please answer me, when will these be replaced? The toilets are always disgusting but I don’t blame the cleaners, why are people so gross at the gym?! Wish the womens only bit had the cross trainer with the incline options. Bikes often dumped near the entrance so I wouldn’t use this gym if you have mobility needs
Hi Rachel, Thanks for taking the time to leave this review, we're sorry to see it's x stars. It's important to us to receive member feedback, so that we can continue to improve the service we offer our members. We would really appreciate if you could get in touch directly to provide more information on your PureGym experience, and any areas you feel we could improve, to make sure you have a 5* experience with us. You can either have a chat to your Gym Manager, or contact our Member Services team on [email protected]. We look forward to hearing from you! Thanks, PureGym
Negative experience: Really intended to become a member at Puregym Edgware. Arrived at the premises.... lift (elevator /escalator) out of order. (....) Broken. This is the reason I left Virgin Active Mill Hill. Same story, every other week. I happen to be disabled and can't walk the stairs. I can however train very well, preferably with pt.
Fantastic experience: Best gym , good equipment.
Hi Catherine. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Fantastic experience: Quite good
Hi Victor. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Fantastic experience: Great place for workout. Has almost all equipment
Hi Nazmul.. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Fantastic experience: Brilliant services, trainers are committed to help you reach your personal goals and classes always run smoothly! As with any public facility, you can dedicate most of your time and experience using the gym however you please.
Hi Havishya. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Positive experience: It's not 24hrs so pre warning
Hi Christopher. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We're sorry we've not been able to open the gym 24 hours due external factors such as local licensing regulations, but we are always looking to extend the opening hours when possible so keep an eye out for updates. Thanks, PureGym
Positive experience: Good gym for the price with adequate machines for a decent workout. But the cleaning station is often left no cleaning materials and this makes it difficult to wipe down machines after use even when you intend to. Personally I like to wipe down for the next person but when the cleaning station is empty of cleaning rolls and liquid what do I do?
Hi Ollie. Thanks for taking the time to leave this review, we are happy to see this is 4 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Negative experience: Is good gym but every time I am workout there is lady personal trainer come to me and try to sell her gym session to me I would like inform the manager I think her name is danniella
Hi Abolfazl, thanks for taking the time to leave this review, we always appreciate and take on board member feedback. it would help us if you could get in touch directly to provide more information. The best way to pass feedback on about Personal Trainers is always to get in touch directly with the Gym Manager. You can approach them in the gym, or you can contact Member Services who can advise further. Thanks, PureGym
Negative experience: First of all This gym does not even deserve £26 a month, I will tell you why. - Small place but crowded - People chatting but no workout just holding the equipment from other users to use. - Rude people - Some of the staffs are rude and do not care about your concern - Less workout equipments - showers are completely dirty and stinks - When you take shower, the water is cold and sprays the water towards the door, away from you. This makes you think why I am I paying for this place if I cannot use the facilities and showers. I have recently left The Gym Group as it was a bit far but when I joint this gym I regretted big time and even this was my second day that I have experienced this. I had no choice just to cancel it and walk away from this gym.
Hi David. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. Thanks, PureGym
Negative experience: I don't recommend it at all . Its much better to workout at home then go there .
Fantastic experience: Love it
Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Positive experience: Has too many people, could also be open till later
Fantastic experience: Great place to change urself
Hi Arvind, thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want our members to work out confidently with us, in a safe, clean and friendly environment. We are really happy to be able to help you in your fitness goals! Thanks, PureGym
Negative experience: I have send many emails in regards to noise issues on the upper flats but everything fell on deaf ears. There is a huge banging noise each morning at 7 am coming from the gym. The gym generally is overcrowded and the free weights area is inadequate in the sense that if someone uses a lot of discs on the leg press and deadlifts then good luck finding the discs for yourself to train. Pure gym in finchley is much better
Hi Vadim, thanks for taking the time to leave this review. We're sorry to hear about this. We always investigate any issues brought to our attention in full, and ensure appropriate action is taken. We always aim to provide a broad spread of kit to cater to a range of fitness needs and meet demand as it changes through the day, getting the balance right between weights and cardio, but if you have any specific suggestions please approach the Gym Manager. Thanks, PureGym.
Positive experience: This Gym is good and has made more improvements after its renovation. However the reservations that I have, that I feel stop this gym becoming 5 stars are two things. The premium price point for its limited space as a 'puregym' and also the non 24 hour service. I feel the price should reflect the service which I feel it really doesn't.
Hi Jason. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We're sorry we've not been able to open the gym 24 hours due external factors such as local licensing regulations, but we are always looking to extend the opening hours when possible so keep an eye out for updates. Thanks, PureGym
Positive experience: I am a member for 1.5y+ now (doing mainly classes 4-6 times per week). >> Class schedule ♂️ - there is a nice varied offer to choose from every day - if you like moderate to more intense ones I recommend "Sweat 30", "Strength 45", "Burn it!" and classic LBT. Booking system allows you to easily book a spot, no hassle. I would only like the trainers to be a bit more disciplined with checking if someone is booked on the class or not (especially if it gets crowded). >> Staff - the trainers are very friendly and give an entire place a really nice home vibe, I especially enjoy working out with Zdrafcu Alexandru (who is always very upbeat, empathetic and helpful) and Bradley Copus (very chilled and friendly, optimal structure of the class, always a good effort, sometimes late tho ). There are always trainers walking around and they always make me feel welcome. >> Venue / space - it is a bit crammed at times, as it's very popular and not super spacious. Thinking about the classes specifically, the bikes at the back of the room take a bit too much space but overall I can see that the place gets too crowded at times. Recently there was a refurb so space looks fresher for sure. Overall, I recommend it and that's why I stick to it for a longer time. Maybe it has a room for an improvement but I was a member of very expensive top shelf gyms in London and PureGym Edgware is defo a good value and experience for money.
Hi Malgorzata. Thanks for taking the time to leave this review, we are happy to see this is 4 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Positive experience: Meets your training needs! Easy access, lockers, and a water machine for plus members only. Book classes in advance or on the day all this at a very reasonable price
Hi Jannah. Thanks for taking the time to leave this review, we are happy to see this is 4 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Fantastic experience: Good gym and very clean
Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Negative experience: Music in the ladies section is very very very loud !!! Can barely hear my music through my own headphones !!!!! The room is smaller compared to the main room so the music is probably all connected to one sound but it’s very deafening
Hi Amy. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. Staff should undertake regular volume checks for the safety and comfort of our members, but if you approach the Gym Manager with more info they can look into this. Thanks, PureGym
Fantastic experience: Sine has been fixed much better ,It could be better ir if was open 24 hours
Hi Zahra. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We're sorry we've not been able to open the gym 24 hours due external factors such as local licensing regulations, but we are always looking to extend the opening hours when possible so keep an eye out for updates. Thanks, PureGym
Positive experience: I love this gym because it is so close to home and convenient! The best thing about it is that it has a women’s area only thing I wish they had a leg press machine in there
Hi Sharnice. Thanks for taking the time to leave this review, we are happy to see this is 4 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Positive experience: The gym itself is OK! Good equipment.., but I don't like 1 thing about this gym ->>> !! the schedule of hours !! ( In my opinion, I think u could have more potential customers if it was 24 hours. The gym is too crowded during the day Change it immediately!
Hi Alexandru. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We're sorry we've not been able to open the gym 24 hours due external factors such as local licensing regulations, but we are always looking to extend the opening hours when possible so keep an eye out for updates. Thanks, PureGym
Positive experience: Very busy
Hi Alistair. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We’re afraid it's true, our gyms simply are very popular and so can become busy especially at peak times, but this does fluctuate throughout the day and from day to day. Members can also use the members area via the PureGym app or website, to see how many people are in the gym. Thanks, PureGym
Positive experience: Very underrated gym
Hi Parham. Thanks for taking the time to leave this review, we are happy to see this is 4 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Negative experience: I pressed the buzzer repeatedly for an assistant and waited outside the gym for over 20 minutes, but no one came out. It was beyond unkind.
Hi. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. Thanks, PureGym
Positive experience: Good variety of machines. Gets quite busy. Toilets smell.
Hi Aadam. Thanks for taking the time to leave this review, we are happy to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Fantastic experience: Allow me to drop some truth about James Shirvell at Edgware, gym manager extraordinaire, beyond compare. Not my style to write reviews, i confess, but James deserves props, no room for less. He’s not your average boss, you won't catch him chilling in a chair, feet up phone swiping, that’s not James’ affair. He’s on the floor, leading his crew, even though some of his crew don’t follow his cue, … there’s no standard too low, he’s always breaking through. On the phone with head office, making plays to improve his gym, training clients one on one, in so many ways. But here’s the kicker, what truly sets him apart, he’s scrubbing those floors, a work of heart. For a manager willing to scrub floors, I can’t help but admire this guy. Cleaning surfaces, toilets, as if he’s the cleaner, better yet, he does it like it's his own house his cleaning, pride in his grind, not for some fleeting gain. If he was an uber service, 5 star rating, unlimited tips, just because… you know. Pro to the core, discipline his middle name. So, for all you young souls out there, on the go chasing dreams, i suggest you watch James, let his actions guide you. Implement his drive, let it unfold, guaranteed, your goals will be gold. James, keep on grinding, as you are the star of the show, inspiration flowing, breaking every foe. Keep soaring, my guy, because in this gym game you reign supreme, a one way ticket to success, breaking every chain. Oh, one more thing, on a serious note, that’s enough. Stop getting bigger, you’re big enough yeah, trying to make folks feel jealous, F out of here… ✌️
Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Negative experience: No stretching area for boys (always classes going on) ,after paying 25pounds per month it should be open early morning 5am because so many people prefer early morning workout. Less dumbbells sets of lower weight 5 to 10kg. Always occupied and have to weight long. Not feeling like 25pounds fees per month is worth it.
Hi. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We are always looking to make improvements to give our members the very best! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.
Positive experience: It's good to train here.lots of weight training machines and free weights plus lots of cardio machines.
Hi Dipak. Thanks for taking the time to leave this review, we are happy to see this is 4 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Positive experience: Only one thing that bothering me. The locker rooms would really smell better with a exhaustion system that works... At least by the evening is bad.. There are a cleaner but she can't make miracles
Hi Sergio. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. Thanks, PureGym
Negative experience: Been going here for a couple months now.... two things really stuck out to me. 1. Not a single weight will be in its correct place. The culture in the gym needs to change as no one who goes here respects the place enough to put weights back. I want to stress how much of a problem this is. I saw people throwing weights and abandoning weights left and right. I mean, people are literally going out their way to make a mess. The staff seem to not care, this make sense as the people just simply do not care. What makes it even sadder is when I put my weights back, I get dirty looks from the other members. Proving that this behavior is strange to them. The staff need to step their game up and crack down on rude and lazy members 2. Aholes. I have attended multiple puregyms around the city of london. Both off and on peak times. Edgware takes the cake for its high Ahole population. Agro, wannabe alpha energy oozses from the very walls. I know gyms aren't the friendliest of places, but you will definitely meet rude/aggressive 20somthings here. I was going to give 1 start, but they just renovated the place and it does indeed look nice. Its quite spacious and has pretty much all the main machines you will want (if you can get them while their free) Just needs more engaged staff to help fix the members' behavior. It sounds bad to judge a gym on its members. But the staff need to be the ones to instigate this change. Most people are sheep and follow by example. If I were to tell people to put their weights back. I would be seen as a crazy person. But the known/respected staff have power. I do not.
Fantastic experience: great facilities, excellent PTs, friendly staff (who train themselves there, which is important), recommend it. and yes, there will always be moaners! (ignore those, come and enjoy)
Hi Leonk1978. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Fantastic experience: Great gym, friendly staff
Hi Tony. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Fantastic experience: This is my favourite Gym in London with very friendly Personal Trainers .
Positive experience: The place could get too crowded during peak hours. The toilets are dirty you have to tell the staff to clean it. Some staff screams and remove their top showing their body like hello you are not at home, A little inappropriate. Weights are scattered over the floor, people don't care just leave their weights there
Hi Gladys. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. Thanks, PureGym
Fantastic experience: Very good
Hi Ozcar. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Negative experience: Always too busy in the evening. I guess you get what you pay.
Hi Soonki. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We’re afraid it's true, our gyms simply are very popular and so can become busy especially at peak times, but this does fluctuate throughout the day and from day to day. Members can also use the members area via the PureGym app or website, to see how many people are in the gym. Thanks, PureGym
Negative experience: The gym has only 2 sets of cable fly machine that were all hogged by roadmen for 2 hours.
Hi Andy. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We always aim to provide a broad spread of kit to cater to a range of fitness needs and meet demand as it changes through the day, getting the balance right between weights and cardio, but if you have any other/specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.
Fantastic experience: Excellent, well organized and slick. I have just one negative point about the gym is that there is a lot people playing their own music in the gym and some of the lyrics are not appropriate for this environment so please lets keep this place professional and decent for everyone.
Hi Igor. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Positive experience: Friendly gym. However it is very difficult to book classes even after Upgrading membership. Would love another Zumba class as always over subscribed. Especially Monday morning. Also Yoga has been cancelled yet again. A class that I definitely need for back injury.
Hi Sue. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We are sorry to hear this. We always looking to make improvements to give our members the very best! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.
Fantastic experience: Great price and all gym equipment. Does get busy though during peak hours
Hi Mehul, thanks for taking the time to leave this review, we always appreciate member feedback. We want our members to work out confidently with us, in a safe, clean and friendly environment. Members can use the members area via the PureGym app or website, to see how many people are in the gym. We are really that you are enjoying your membership! Thanks, PureGym
Negative experience: I booked a class and when I arrived the instructor said it canceled. Just like that, without any notice. And I tried to reach to customer service, but there is not. no online chat, nothing. I tried their social media, but waste of time. I'll cancel my membership. Worst gym experience ever.
Hi, thank you for leaving us this review. We are sorry to see this is 1 star. We are also sorry to hear the class was cancelled. Sometimes, not often, this does happen, where a class is cancelled late due to unforeseen last minute emergencies. Member Services can be reached many ways from email to various social media platforms and the gym manager can be reached in the gym. We're sorry to hear you are deciding to cancel but we wish you the best of luck with your onward fitness goals. Thanks, PureGym
Negative experience: I left this gym beacuse they don't have facilities like spa ,pool and sauna like before .It s too expensive probably,but they suppose to ask the customers who have the contracts there when they arrive and give them a choice or a form to complet if they wanted or not this facilities anymore. Before it was ,but when this company boat it many people left and even the classes are not like before
Hi Criss, thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We don't have pools/saunas etc. as standard in our gyms as our focus is on providing quality fitness equipment while keeping costs affordable for all members. We sincerely wish you the best in your future fitness goals! Thanks, PureGym
Negative experience: I have used the gym only once as my local pure gym was closed. Staff was so unfriendly. I hope I won't have to go there again
Hi Manolo. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. Thanks, PureGym
Positive experience: A bit run down, showers freezing and lockers quite flimsy with warning signs about recent thefts in the changing rooms. Not the best Pure Gym I have visited.
Hi Sergio. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. Thanks, PureGym
Fantastic experience: I started training with Daniella back in March following a four-year hiatus from any serious strength and fitness training. I was not sure what to expect when I started, but Daniella put me at ease, and made me laugh… a lot. Not what I expected at all, I never thought working out could be fun. I like the varied workout and customised approach each week. Daniella ensures that you are doing every exercise correctly and consistently, paying attention to your form to get the most out of them. We made a pack that we'd push each session as hard as possible, and she hasn't let me down. She also has information and tips on eating and understanding calories, I like her approach of not giving me a list of eating restrictions or a list of do nots or can nots, but instead gives a more sustainable understanding of calories. I switched focus very quickly from weight loss to strength and flexibility as these are the long-term gains, I need to sustain a healthy lifestyle. Daniella ensures training sessions are varied and fun, so the time passes very quickly. Her approach is very relaxed, and she makes it fun, but the progress is real! If you are considering working with a PT, I think you would struggle to find a better one than Daniella! I'd happily recommend Daniella to anyone looking for a new trainer.
Hi Sam. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear such positive feedback regarding our PT's and that enjoy using the gym overall! Thanks, PureGym
Negative experience: This has been the worst experience that I’ve had out of any of the Puregym’s that I have visited. There is a general lack of equipment that also tend to be broken. I had a PT tell me to move and then physically shoo me away as if I were a fly because one person wanted to use the only space available in the gym that could have allowed three other people to exercise in. The experience has left me feeling deflated.
Hi Sofia. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. Thanks, PureGym
Negative experience: Terrible gym, it isn’t big enough for the amount of people they let in. Even when you do get on equipment it’s broken, example being a towering machine that doesn’t tell you how far or long you’ve towed for. There should a limit of members.
Hi Rob, thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. Our gyms are very popular and so can become busy especially at peak times, but this does fluctuate throughout the day and from day to day. To make the most of the space where possible, though, we are always looking to expand and improve our facilities. Members can also use the members area via the PureGym app or website, to see how many people are in the gym. Staff undertake regular maintenance checks and work hard with our equipment providers to ensure that our equipment is fixed as soon as possible, if any should be broken. We are equally as disappointed when this happens and sometimes need to wait on engineers but will have all equipment in full working order as soon as is safely possible. If you have any concerns about equipment, please notify staff on site as soon as you can. Thanks, PureGym
Negative experience: Hi I am very disappointed with this gym. They said it was £15.99. But in fact, they touch £27.37 my first month... (that's because I have to choose forced core gym)(cuz the program was silly 9 am to 3.30 I choice after core gym should be only £21.99, but they touch £27.37 I try to understand maybe it was because Of the deposit and blah blah well I said let's try second-month .second month they touch £ 30.99 I try to talk with a manager from there even he don't know why it was taken this. Money from me. But he ensure me that will not take more than 21.99 next month. I said ok. This gym's nothing. Safe. My bicycle electric stole from the front of the gym, and they do even not bother at least to help me to watch the cctv security camera to see who did this at less. nobody cares cycle electricity for £700. But I said maybe my fault cuz I did not have a strong chain. I pass that too. But now today when I come to the gym I have two lockers with my things one with my shoes, and the other with my clothes water etc.(I don't like to put my dirty shoes with my clothes .)(they was plenty empty there that why I take two . they broke the loker and they throw my things on the floor in a black bag. I have my supplements, and proteins all broken and trow. I ask them what's going on. They say me that's because I am not allowed to keep my things in their locker overnight! I said what? Ok, I am not come here to break any rules, every gym has its rules .but no was nice of you to tell me at less that you broke my things and threw the floor like that. I paid 10 pounds for the locker. Code for you broke like that...(it's like you broke someone's house ) I never know this and they just act like that .horrible experience I have had in this gym. I am not a girl to fainting or something but at least have an education and let know the person, write a note and stick it on my locker and me I take decently my things with my hand. What education it's that? Horrible.
Hi. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We are sorry to hear of your negative experience with PureGym. We would like to also apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. Thanks, PureGym
Positive experience: Extremely busy and overcrowded in the evenings (as expected for an affordable gym that is next to plenty of transport connections). However, this issue could be resolved by extending the opening hours. Please can you consider opening at 6am rather than 7am? And extend the closing time by an additional hour? There’s also a lot of damaged lockers in the men’s changing room. This is not safe for customers - you need to improve this.
Hi AJ. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We’re afraid it's true, our gyms simply are very popular and so can become busy especially at peak times, but this does fluctuate throughout the day and from day to day. Members can also use the members area via the PureGym app or website, to see how many people are in the gym. We would like to apologise for any inconvenience caused. We're sorry we've not been able to extend the hours due external factors such as local licensing regulations, but we are always looking to extend the opening hours when possible so keep an eye out for updates Thanks, PureGym
Fantastic experience: Good gym, lots of equipment & machines. Also classes are great Spin, LBT, Pump and lots more Taught by amazing PT’s; Anthony, Alex, Carly and Kes who will work you to the max!
Hi Sushma. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Fantastic experience: Fantastic place ! Good location and personal training are super helpful!! I am not going anywhere else
Hi Constantin. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Fantastic experience: I do love going to the gym my experience would be better with better music and if stuff could motivate us .
Hi Ophir. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Positive experience: Love this gym and enjoy going to the ladies area. however, the only downside in the ladies section is there is no step machine which is a shame! Not sure why this is the case as they can replace one of the equipments with this. There’s 4 treadmill and I’m pretty sure replacing one with a step machine wouldn’t hurt and the ladies would love it !
Hi Cadisha. Thanks for taking the time to leave this review, we are happy to see this is 4 stars. We are always looking to make improvements to give our members the very best! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym
Positive experience: Decent small gym, sometimes you have to wait for a turn at busy times. The upgrade is amazing. Besides there is just not enough mirrors around. Please put those mirrors back up!!! Thank you
Negative experience: Atrocious and rude management. Asked one of them a simple question and he made it seem like I was being a nuisance. Thankfully a staff in another branch of the gym was more than willing to answer my question. They appear to forget that if you're wearing the uniform , irrespective of role you should be able to answer a simple question when asked. All the time the speakers blare out a 'welcoming environment'. The experience I had was contrary to this. Equipment not labelled at all and has been that way for years. Just speaks volumes about the fact that evidently they just can't be bothered with proper maintenance.
Hi. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused and would like to assure you that we are reviewing feedback and will this is addressed in club. Thanks, PureGym
Negative experience: Small, overcrowded gym with adequate facilities. They seem to have adopted a WoD crossfit program challenge at the main door with a random rowing machine to boot, but it's a little offputting getting a drink from the vending machine while someone is trying to get a sub 25min 10k row centimetres away from you. My main suggestion to management is to get a larger space as Edgware is experiencing an increase in the 18-35 age range. You are at capacity. Working out should be a pleasure, but on 24th December 2022, I felt like the chickens who make my eggs in Sainsburys - cooped up in a battery farm. I felt there was an issue with the plumbing of the toilets leading to some sort of digestive odour, but after a while, you got used to it. I noticed as I was warming up with some stretches that the overflow from the free weights area had spilled out into the cardio mirror wall, so gymgoers had set up benches there too. In terms of the gym being female-friendly, I would forget it. Most Puregyms have a female only space but this isn't one of those. While doing squats in the freeweight area a lady had to do hip thrusts in front of me using a step-up bench because there was nowhere else in the gym. She looked uncomfortable. I turned during sets to give her privacy. I like to wear in-ear buds when I'm at the gym as it blocks out the sound of clanging metal and people yelling while they finish another set with 1RIR, but this time it was the gym speakers playing music that somehow managed to be louder than my headphones. At some points, it was defeaning. Ultimately, the price represents what you get - a cheap entry-level gym at £15.99/month. It will have the sort of behaviour you expect from an entry-level gym (so I would recommend headphones) but the location and the variety of equipment seems good enough to get the occasional PPL split done. Honestly? I'd give it 3 stars due to the price, location, equipment and facilities (changing and showers) if it weren't for that awful plumbing smell.
Hi Selwyn, thanks for taking the time to leave this rating, but I'm sorry to see it's two stars. We are always keen to receive feedback so we can improve our service. Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We’re afraid it's true, our gyms simply are very popular and so can become busy especially at peak times, but this does fluctuate throughout the day and from day to day. To make the most of the space where possible, though, we are always looking to expand and improve our facilities. Members can also use the members area via the PureGym app or website, to see how many people are in the gym. Thanks, PureGym
Fantastic experience: One of the best gyms in the area, with a lot of equipment, lovely staff, long opening times and very good value for money.
Hi Dæniel, thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We are really happy to hear you enjoy using the gym and have a good routine back! Thanks, PureGym
Positive experience: Neat and well maintained gym with the only downside being that it gets very busy during peak hours. All areas (weights, cardio and machines) are extremely spacious. PT’s are super helpful as well. The gym is extremely well located across Edgeware tube station. Lots of nice restaurants and cafes in close proximity. They also have a ladies only area!
Hi Imraan. Thanks for taking the time to leave this review, we are happy to see this is 4 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We’re afraid it's true, our gyms simply are very popular and so can become busy especially at peak times, but this does fluctuate throughout the day and from day to day. Members can also use the members area via the PureGym app or website, to see how many people are in the gym. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Fantastic experience: Recent refurbishments have expanded each area and reorganised machines in a way that makes the gym feel more open with a layout that makes more sense.
Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We’re afraid it's true, our gyms simply are very popular and so can become busy especially at peak times, but this does fluctuate throughout the day and from day to day. To make the most of the space where possible, though, we are always looking to expand and improve our facilities. Members can also use the members area via the PureGym app or website, to see how many people are in the gym. Thanks, PureGym
Negative experience: Not a fan of the lady Carly who has been running some of the classes - she's rude, unprofessional and seems inexperienced. Me and my friend have stopped going to her classes as we didn't like how she spoke to fellow gym goers. Thinking to switch gyms as this is not how a place should be run.
Hi Kelly - Thanks for taking the time to leave this rating, but I'm sorry to see it's 1 star. We are always keen to receive feedback so we can improve our service, but it would help us if you could get in touch directly to provide more information about where we may be able to improve. We'd love to talk to you in more detail, so if you have feedback the best way to pass it on for practical action is always to get in touch directly with the Gym Manager. You can approach them in the gym or leave a comment in the feedback box as this is regularly reviewed and will be taken into consideration for updates and improvements, or you can contact Member Services. Thanks, PureGym
Negative experience: On Saturday, April 29, after leaving the gym, I discovered that someone had gotten inside my locker and stole £25 out of my wallet, which was in my backpack. I understand that Purgym can't have cameras in the locker room, but how was the thief able to get inside my locker without breaking the lock?
Hi Attila - Thanks for taking the time to leave this review. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We are happy to hear you enjoy using the gym! Thanks, PureGym
Positive experience: Only really needs to extend its hours to 24/7 to get the 5th star. Great gym, equipment, access and hygiene. Also it's not got many Instagramers! Yay!
Hi Prashant, thank you for taking the tome to review London Edgware. We are happy to see this is 4 stars. We're sorry we've not been able to open the gym 24 hours due external factors such as local licensing regulations, but we are always looking to extend the opening hours when possible so keep an eye out for updates. Thanks, PureGym
Fantastic experience: Been going 2 weeks. Big improvement on how it was 5 years back its fairly good as per the price
Hi Prakash - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We are really happy to hear you enjoy using the gym! Thanks, PureGym
Fantastic experience: It has been a month since I joined PureGym Edgware. I really enjoyed my experience so far. Good location with lot of equipments. Helpful staff. Well managed overall.
Hi Pankaj, Thanks for your great review! If you want to give us more details on your experience with us here at PureGym feel free to pop us a message!
Fantastic experience: Nice and clean gym best experience will recommend to friends and family also very friendly staff
Hi Sway, thanks for taking the time to leave us a rating for the gym. It's great to see its 5 stars! If you have any feedback about how we can improve our services going forward, please feel free to get in touch! Thanks, PureGym
Positive experience: Gym nice and clean but not a lot of Machines
Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean environment. It's great to hear you enjoy using the gym! Thanks, PureGym
Negative experience: Haven't used it at all, just walked past it
Hi Dilesh - Thanks for taking the time to leave this rating, but I'm sorry to see it's 2 stars. We are always keen to receive feedback so we can improve our service, but it would help us if you could get in touch directly to provide more information about where we may be able to improve. We'd love to talk to you in more detail, so if you have feedback the best way to pass it on for practical action is always to get in touch directly with the Gym Manager. You can approach them in the gym or leave a comment in the feedback box as this is regularly reviewed and will be taken into consideration for updates and improvements, or you can contact Member Services. Thanks PureGym
Fantastic experience: Happy atmosphere. Good equipment. Clean locker room. Great workout
Hi Glyn! Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. It's great to hear you enjoy using the gym overall. In the meantime, we sincerely wish you the best in your future fitness goals. Thanks, PureGym
Negative experience: Gym is too small, and machines and attachments are often out of use or broken. Clientele can be too loud and irritating, and some trainers aren't very friendly (esp. the tall one with black hair). There's also a lack of discs in the free weights section, meaning the ones available are always taken. Prices have also hiked up considerably since COVID and haven't declined, to the point of this gym not being worth the money anymore.
Hi! Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. The best way to pass it on for practical action is always to get in touch directly with the Gym Manager. You can approach them in the gym or leave a comment in the feedback box as this is regularly reviewed and will be taken into consideration for updates and improvements. We wish you all the best with your future fitness goals! Thanks, PureGym
Fantastic experience: went for my first time today!! it was such an amazing experience!! it was also my first time going to a women's gym and its just so much better so happy i decided to join this gym
Hi, thanks for taking the time to leave us a review. We always appreciate and take on board member feedback. We're really happy to hear you're enjoying making use of the gym! Thanks, PureGym.
Positive experience: The gym has the basic machines for a good workout. The space is a bit tight in comparison to other gyms I frequented. Some of the machines are not well maintained. The female toilet is not clean. I went in the morning and there were already quite a few people - especially those that occupy machines for up to 20/30 mins. The staff on duty (a trainer female with tattoos was good she gave me a short tour). Honestly I wouldn’t sign up here, the only reason is because I’ll work on a location next to this gym for the next 2 months so it was the most convenient.
Hi - Thanks for taking the time to leave this rating, but I'm sorry to see it's 3 stars. We are always keen to receive feedback so we can improve our service, but it would help us if you could get in touch directly to provide more information about where we may be able to improve.
Negative experience: The puregym Edgware is good however menager rubbish,I saw him outside very very rude he drove car without rule I don’t understand how he work in the gym I’m member of Edgware puregym I will fnish my membership,and he is name is Leon Fisher
Hi Huseyin. Thanks for taking the time to leave this rating, but I'm sorry to see it's 1 star. We'd love to talk to you in more detail, so if you have feedback the best way to pass it on for practical action is always to get in touch directly with the Gym Manager. You can approach them in the gym or leave a comment in the feedback box as this is regularly reviewed and will be taken into consideration for updates and improvements, or you can contact Member Services. Thanks, PureGym
Fantastic experience: The gym is very nice but please open 24 hours
Hi Deli. Thanks for taking the time to leave this rating, but I'm sorry to see it's 1 star. We'd love to talk to you in more detail, so if you have feedback the best way to pass it on for practical action is always to get in touch directly with the Gym Manager. You can approach them in the gym or leave a comment in the feedback box as this is regularly reviewed and will be taken into consideration for updates and improvements, or you can contact Member Services. Thanks, PureGym
Negative experience: Aside from the notice on the door there was no indication online either on Insatgram where special opening times are usually posted or in the Puregym app that the gym would not open from 7am. Roughly 15 people were waiting due to this. Very disappointed. Appalling customer service.
Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We're sorry we've not been able to open the gym 24 hours due external factors such as local licensing regulations, but we are always looking to extend the opening hours when possible so keep an eye out for updates. Thanks, PureGym
Fantastic experience: Amazing place to workout and staff are very friendly
Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We are really happy to hear you enjoy using the gym! Thanks, PureGym
Fantastic experience: Pure gym Edgware is enough spacious and is very clean I enjoy my time in the gym and the members of the staff are friendly the classes are really good and the personal trainers they do their jobs. I feel at home when I go there, I highly recommend PureGym to be your next gym.
Hi there. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. It's great to hear you enjoy using the gym overall and that you've given us 5 stars. We hope your time with us continues to be positive! Thanks, PureGym
Positive experience: Good gym for the price, if you come early or mid day is not very busy, any time after 17:00 is packed. That’s the reason I have to give 4 stars. You have to pay extra to access the gym after 16:00 and the gym is extra full not being able to use most of machines… As well some PTs are rude, but most of them are ok, especially managers, always friendly.
Negative experience: Very unequipped and lacks some necessary gym facilities. The gym manager and the staff only seem to care about their looks rather than the well being of the members. There have been various incidents of harassment by some members unto other members and the gym staff not only encourage the bad behaviour, they also seem to find it amusing. Do better.
Hi Alex. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We’re very sorry to hear about these issues and it's impact on your experience with us. We have over 220 bits of kit in each gym and aim to have a broad spread, so we can cater to a range of fitness needs whilst meeting demand as it changes throughout the day, getting the balance right between cardio and weights. If you have any suggestions on kit that the gym requires, please speak with the Gym Manager or leave a note in the feedback box, which is reviewed regularly. Regards the incidents you report, please do get in touch with Member Services to raise these as we are very concerned to hear this and we can then investigate urgently for you. Thanks, PureGym
Fantastic experience: I really enjoy going to this gym, I find the facilities clean and organised. The equipment is spaced out well too. It's usually not to crowded when I go, which is a plus! They also offer a good range of classes, which are run to a high standard.
Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We are really happy to hear you enjoy using the gym! Thanks, PureGym
Negative experience: Signed up and joined today. I was really impressed with the ease of the sign-in process and instructions to get in and out. The gym itself is clean, and had a good range of equipment, and wasn't too crowded. The toilet facilities are good, and lockers are available. Updating my review as the water heaters in the men's room have become really erratic. I try to come here and go straight to work since it's close to the Edgware station. But the last few times I've come, every alternative time, the heaters haven't been working. It's so hard to now plan around this. Going back home for a shower in smelly gym clothes is certainly not what I signed up for. Despite repeated feedback, they don't seem too keen on fixing what one would think is a basic requirement for a gym that makes sense because it's so conveniently located. So I'm sorry. I'm out.
Hi Niranjan. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We are really happy to hear you enjoy using the gym! Thanks, PureGym
Fantastic experience: Great Gym, classes are so intense, love it!
Hi Dominika. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We are really happy to hear you enjoy the classes and using the gym! Thanks, PureGym
Positive experience: Must admit gym is good equiped. But ony one spot for bench. Always busy. Mby it look small but true is it have anough room. Lady area is bonus. There is zone without machines and weights for stretching yoga etc but most of the time is closed cuz some calss is there so for normal guy need similar one.
thanks for your great review. Get in touch if you’d like to tell us more about your great experience! PureGym
Negative experience: Covid is still around yet at least one cleaning station has been removed. Also, it doesn't seem like the anti bac spray bottles get topped up. The ones by entrance been finished for a long time now. I come here often and never once seen staff cleaning machines or other equipment. I'm sure that you can do better than that! Groups of young boys messing about and overall the feel is like it's a youth club rather than a gym. Professional trainers constantly filming and taking pictures although I'm sure that's against the policy. Other more professional gyms just down the road so will be leaving. I guess you get what you pay for.
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