Bannatyne Health Club And Spa

Negative experience: I am quite disheartened by my recent experience. I visited to inquire about a gym membership, anticipating assistance in viewing the facilities. When I requested a tour of the gym, the staff member informed me that no one was available to provide such a tour. Consequently, I made the decision not to proceed with the membership. Had she demonstrated a degree of hospitality, I might have considered joining.

Fantastic experience: Jedyny mankament to przebieralnie, nie dość że tylko 2 yo jedną bez drzwi. Ogólnie fajnie i przyjemnie.

Negative experience: Not worth the price. Joined and went to gym twice, equipment very dated, staff not very helpful. I canceled within 14 days cooling off period, yet zero refund was given. If you thinking about joining ask if you can see the place first to make up your mind.

Negative experience: This place is very dated and sorely needs some investment. The pool is the only real valuable asset but even then, the showers at the pool often have no hot water. I cancelled my membership long ago, but my kids unfortunately still attend swimming lessons here. It’s a real shame because they don’t allow you to sit at the pool, and they also don’t allow you to watch the lesson from the seats overlooking the pool for some reason. So what should be an exciting thing is simply a process, I can’t see their progress, I have no idea how they’re developing, only staff can watch my kids in the pool. Absolutely absurd.

Fantastic experience: Rich spa and luxury

Fantastic experience: Being a spa therapist myself highly recommend Heidi a therapist at Perth gym. I went in January this year unfortunately should have written a review sooner, but she is extremely well qualified and knowing just how manual and tiring this job can be and how it takes it toll on the body. Heidi is by far the best massage therapist I have ever received a message from lovely person and genuinely managed to make a huge difference to my past injuries from climbing and running. She put so much effort into the massage I don't know how she still had the energy and strength to do so. Would love to have her a crieff hydro as a colleague if she reads this.

Positive experience: Mmm. I'm a member in Dunfermline, and this club is quite different. The swimming pool is just laid out with swimming lanes here in Perth. In my home club there is a fairly large area just for a dip or lounge about or stretch etc. I use this type of area as I'm recovering from a bad injury and I can't swim a full length anymore frustratingly. So I walk up and down the non swimming lane area usually to flex and exercise my leg muscles. I couldn't do this at the Perth club. I used the jacuzzi, but it was small. You can fit 4 people at a squeeze in to it and there is another one to the side of the one I was in, but it was empty. Talking to some members of this Perth club they said it's been like this for 3 months which is frustrating. At my home club there is just one jacuzzi, but many more people can fit in to it. On my way out I thought I'd sit in the cafe for a while, but there are only vending machines, so chose not to. I'd usually have had a fresh sandwich made etc. I'm very surprised at the differences between this gym and my home town.

Negative experience: Poor poor poor ....definitely not a premium club but a Disney club ! When I say Disney I mean ..Disney Work ! In Scotland Disney short for doesn't. Hot water was off for near 6 month earlier in the year and we kept being told getting fixed but Disney happen then it gets fixed and a Sauna and Steam room stopped working and now since March a jaccuzi isn't working well I'm sorry this is well below expectations of a premium club .You are mis selling your club down grade to a two star because it's not to the standard of being called Premium club Mr Bannatyne please take and sort this!

Negative experience: Gym is becoming a joke, jacuzzi broken for well over a month alongside other equipment. Staff can’t be bothered and if you leave something for 2 minutes it’s either stolen or binned by staff.

Positive experience: I want to love this gym but they’re making it quite hard for me to do so; equipment fails and then isn’t fixed (hot water earlier in the year took months, and now a jacuzzi has been out of action for over a month). The one to one training programme I was supposed to start around six weeks ago hasn’t happened; I had one meeting, without any kind of induction, turned up for another and never saw the staff member again. Because I wasn’t shown how to use the machines, I sustained a hip injury within minutes of attempting pretty gentle exercise- and I’ve used gym equipment elsewhere in the last without any issues. In my limited experience, staff don’t seem enthusiastic or to take a pride in their work and the other customers I’ve met all talk about low morale and slipping standards. Shout out for the aqua classes and tai chi though - I find these classes lovely! Lastly, I missed one class due to illness and have been barred from booking any others for a whole month, with no explanation. Come on Bannatyne- surely you can do better than this? I came in with such enthusiasm but have been met with a bit of a damp squib.

Negative experience: Dated machinery, cold shower during winter for over two months, cold, small and overcrowded swimming pool. The subscription contract is not clear, especially if you have decided to subscribe ONLY for three months, which is an option that is provided, and then end up with a contract that lasts if you don`t block it with other bureaucratic procedures. why offer a short term contract if it automatically renews?

Fantastic experience: Nic3 chilled relaxing quiet

Fantastic experience: Great facilities

Fantastic experience: Friendly staff, place is all clean and taken care of. Car park is max to 3 hours but if you validate your reg plate at the front desk you can leave your car for full day without having to worry about classes.

Fantastic experience: We had a back , leg and arm massage followed by a swim and used the jacuzzi. The massage was absolutely beyond what we expected. It was amazing. The staff were friendly. They put us at ease throughout. The facilities were good, very clean . Wasn’t too busy. Enjoyed the facilities . Would definitely go back. We both really enjoyed it more than we expected. Thankyou for making it special as this was a gift to us .

Negative experience: Visited the gym this morning. It's probably the worst day yet.trained for 2.5 hours, and this is how it went. 1.music wad blaring so no point trying to listen to your own music there music and adverts every 5 mins was so loud it was horrible. 2.Air conditoning was not working, so it was horrible to train. 3 went to fill up my water bottle and no water. 4 the showers were not working. I spent 2.5 hours in the gym and was hoping to ask a member of the gym team if they could at least turn down that loud noise.. but guess what? Not 1 member was there the whole time. Hopefully, things will improve here, but it seems to be going downhill. It's a real shame to see it like this.

Positive experience: I visited Bannatynes Perth with a friend using an Itison voucher. We had access to the pool and also a treatment. Reception staff were lovely and very helpful, the pool itself was ok but cold so we mainly used the steam room and jacuzzi. My treatment was a back, neck and shoulder massage, and it was incredible, the best massage I've had, Boglorka is amazing , I was so relaxed and felt like a new woman! Overall a good experience, just wish the pool had been warmer!

Negative experience: Booked on spas website a spa/treatment gift package. Was allowed to choose the time and date with no issue. Disappointed when we got to the pool (an hour before our booked spa treatments) that there was a very loud and very long exercise class going on, ended up with a severe headache due to the music and shouting. Not only this neither me or my mum could actually swim as there was no room. I addressed this with the manager at the desk just to be told “the class is on every week”, I’m not sure how I was supposed to know this? So why are you allowing people to book spa packages for these times? It was also stated to make use of the pool/sauna etc BEFORE spa treatments, this is what we tried to do, Unfortunately apart from the treatment was a waste of money, staff not very polite either didn’t receive so much as an apology. Unsure why I couldn’t have had an email or phone call prior to my booking to advise me of the class

Negative experience: Pretty poor experience and poor toilet cleanliness considering the prices they charge. Rude reception staff. Staff at reception were rude. They didn’t show me where any of the facilities were, just pointed and told me to go around the corner. No one at reception gave me the opportunity to register my vehicle. I was new to the facility and did not realise I could do this. As a result I was issued a parking ticket because I couldn’t keep track of time whilst using the spa. They then refused to cancel the parking ticket. The toilets weren’t the cleanest either. 1-Star because the lady giving me my massage and facial was lovely, unlike any of the other two staff members I had an interaction with.

Negative experience: I bought a day pass for £25. Was only in there for 35mins. I couldn’t swim as to busy. You had to doggie paddle so you didn’t hit anyone. Hot tubs was packed full. Suana you had to queue for and showers was freezing. I bought a day pass to see if it’s worth £50 per month and no it’s not worth that

Negative experience: Place is absolutely disgusting machines always out of order most staff are rude and arrogant. The saunas is always dirty and smells horrible windows is disgusting the whole sauna is falling apart and all they keep saying is their waiting on parts always the same story since August. The doors don't work either. And when they clean the pool walls they wash all the chemicals into the water what people go on. Also lie to the customers about the facilities extremely rude to who point out what's wrong. They get told to go elsewhere and we all find it disgusting, telling us to wash our hands with chemical filled water for so long so it seeps into your blood stream, JASON the who's ment to be a PT he's a absolute joke he will harass everyone who trying to keep to their self, I took a 3 minute break between my leg work out and he told me either get of the machine or get working and when i told him to concentrate on the class he was ment to look after he ran downstairs and lied about me and got me suspended Considering this gym alone makes just shy under 150k a month the facilities is disgusting tiles are cracked and rusty nails sticking out. I've actually stood on one and instead of getting a reply I got ignored, this place is a absolute disgrace

Fantastic experience: Great place for a work out, or to relax in the health suite. Nice, helpful, and friendly staff. Glad I joined!

Negative experience: Pool cold and showers still cold this has been going on to long, and I am still expected to pay full monthly payments, and at 68, it's not a good experience

Negative experience: Stood patiently waiting at reception whole 4 staff were having a discussion, one sitting saw me .but made no attemp to acknowledge me, no apology for keeping me standing there when she eventually got up and came to the desk. Not a good look for prospective new members or current members, especially co sidering how much a membership costs.

Negative experience: Joined for the classes however you can only book a class 3 days in advanced and they fill up immediately; as in they get released at 9pm each day and by 9:01pm that are all booked up. This gym charges OUTRAGEOUS prices to not offer NEARLY enough classes for the demand (in a tiny city). Exploiting their local community at these prices to only realise once you join, and have to commit to a full year, that the facilities you have paid for are inaccessible. If you are looking to join a gym there is a cheaper gym along the road that offers 4 times as many classes at more times. I would really suggest joining that.

Fantastic experience: Quit good place clean staff are friendly there wad hot water problem which is solved now so it's awesome you can go to gym then pool side

Negative experience: Towels are stolen regularly from poolside (the staff seemed delighted to inform me, once mine had been stolen). Perhaps a heads up when joining is complete (don’t want to put you off paying your subscription). Only members and spa customers in the pool (along with a number of towel thieves). Cameras cover pool but not towels at the side Towel will remain in locker going forward!

Fantastic experience: Danielle was great!! Really really helpful and welcoming, very informative too. A great asset to the Perth team.

Negative experience: Pool is far too cold, there's no need for it to be like that. I was actually swimming my lengths covered in goose bumps yesterday. There's been 2 reductions in the price of gas/electric lately so there's no excuse for not notching the temperature up a few degrees.

Fantastic experience: Nice clean facilities, staff are very friendly and helpful and the members were very pleasant to each other, made you feel welcome in a different gym than the usual, will go again

Fantastic experience: Very nice place

Negative experience: Some staff are pretty rude the sauna is always cold the benches in the sauna is unstable always falling apart. And they need to stop using so much chemicals in the pools as it's bad for th body, door needs to be fixed it's been broken for over 18 month and that's disgusting considering their taking 50 pound of everyone with out a fail. STOP CUTTING CORNERS IF U NO GONNA CUT THE PRICES. SHOULD BE ATLEAST 20 A MONTH THE WAY THIS PLACE IS RUN!!!

Negative experience: Staff are absolutely outstanding. But pool is unusable most of the time. It’s unmanned so no one to enforce lane rotation or to ask campers to move out of the way of serious swimmers. Maybe set aside more or pool as fast lane or designate one area for people to stand and chat? It’s a shame because it’s a lot of money per month and pool was one of the main reasons for joining.

Fantastic experience: Staff friendly, pool area lovely and clean

Positive experience: The Perth facility has become very tired with a lot of damaged or broken equipment, some long-term out of action Lack of trainers on the floor ensuring equipment being used correctly Poor service for a high monthly fee.

Fantastic experience: Great Experience ...good staff..peacefull environment

Fantastic experience: It’s really nice place, the staff are wonderful

Positive experience: Needs an upgrade

Fantastic experience: We had a couples spa day with massage. Staff were very friendly and welcoming. We hadn't done this before so we needed a few things explaining. Facilities were good and clean. Our massages were great and afterwards you can chill in a chill out area. Very relaxing and highly recommended

Fantastic experience: Wonderful place.

Positive experience: The facilities here are fantastic, well maintained and will meet most, if not all of your needs. This great service, however, does come at a price and a minimum commitment that other, more affordable, gyms or facilities don't ask of you. If you are wanting to commit to a fitness regimen, but have a hectic lifestyle where you cannot make a dedicated commitment to using the gym you may feel, unintentionally, ripped off. If you have a regular schedule that allows you to regularly go to the gym, swimming pool and/or spa then I would say this is definitely worth the investment. The only reason I have given it 4 stars is, unfortunately due to a change in work hours, I was unable to make the best use of the facilities on a regular basis and I didn't get my money's worth as a result. As I say a great gym for those committed to health and fitness and can afford to pay extra to access these, well maintained, facilities.

Negative experience: Went here last week and had reflexology, sweedish massage and a manicure with opi gel nails. Two of us on our birthday. Felt like we were rushed. Wasn't offered any package deal, paid full price . And four days later half of my nails have peeled off.

Fantastic experience: Went with my mum for a Mother's day in the spa. Really friendly and kind receptionist who made us feel so welcome. Thank you, it made the day so special!

Negative experience: Had an appointment at Bannatyne spa yesterday which I was 15 minutes late for my appointment due to my car breaking down I explained this at front desk however they never understood my situation and charged me the full amount even though I never received any of my treatments. Once I got home I emailed company and out of a good will gesture she agreed for me to get another treatment and i would need to pay the remaining cost she agreed this would be taken off the 25 payment I paid for the previous visit and I would need to pay the difference which would roughly work at another 13 extra which was fine and I agreed that with her. On the day of my visit I received another email explaining that I would not be getting this done and if I want to go ahead with my treatment I would need to pay for the full cost of my treatment on top of what I paid for yesterday and if I don't attend they would still be charging me for not attending the spa I explained that a manager contacted me and this was agreed but because it was a promotional deal they said this can't be done due to company policy even though the manager agreed this with me on the phone I had to send over proof of her email as they weren't believing what I was telling them . After I done this I then got a phone call saying I can come in for my treatment and the 25 would get carried over but the one I'm getting is now at a full price and I ended up having to pay more money which ended up costing me an extra 28 pound on top of the 25 I paid yesterday for a half hour massage which wasn't even the massage I agreed to have done but I felt like I had no option but to get this done as they would still be taken a payment regardless I have never had any issues with the spa and this has caused me a great deal of stress as I had a few issues with some of the staff on the front desk and there some of there attitude towards me wasn't very professional and for that reason I won't be returning there again or in the near future.

Fantastic experience: Money well spent. I'm a full member. So manage to go there most days. Great facilities

Fantastic experience: So relaxing at this spa. Pool a nice temperature and saunas are really good.

Positive experience: Went for an introductory session and was shown round the facilities. I had specific questions that I wanted answered but the lady showing me around could not answer them. Joining, results in a 12 month minimum commitment. There is a 3 month package but it is £10 per month more. Still considering but likely hood of joining is low.

Positive experience: Nice experience overall, nice and clean with attentive and friendly staff. Massage was excellent and my partner enjoyed her treatments also. Nice treatment rooms with relaxing music. The only detractions was it was a Saturday so when we booked our spa treatment it didn't warn us that the pool had swimming lessons in it, so wasn't as relaxing an experience as we had hoped. Only other thing is the spa is up the stairs from the pool area so is a short walk past gym goers.

Positive experience: Friendly staff, good range of classes.

Positive experience: Friendly staff and always get a nice massage

Fantastic experience: I always look forward to going to bannatyne's it's my happy place where I can switch off from work and home life. I love all the classes that I do and would highly recommend it to anyone. Staff are amazing, and also, other members are very friendly. I like training at least 5-6 times a week

Negative experience: I was extremely disappointed on my last visit to discover the temperature of the water in the pool absolutely freezing due to a fault. The least I would have expected was to be informed before going in.

Negative experience: Absolutely dreadful experience which I cannot disclose at the moment as I am seeking advice on how to progress.Once I have established my position regarding matters I will be more than willing to provide full details.

Fantastic experience: Had a fabulous Swedish massage from Dace. She was really intuitive and knew which areas needed more work. I've had the first pain free night's sleep in months.. Thank you for a lovely experience and a first class massage.

Positive experience: Pretty decent - though the steamroom could do with being a bit warmer!!

Positive experience: Der Fitnessbereich ist gut. Der Empfang ebenfalls freundlich. Sehr kompliziertes Anmeldeverfahren und seltsame Saunakultur mit Badehosen. Die verschwitzten Gäste legen sich nach der Sauna ins Whirlpool. Sehr eklig und unhygienisch.

Negative experience: Im extremely disappointed with my most recent treatment at Bannatyne Spa Perth. I booked in for a full leg wax, which took the therapist 1 hour to complete and I have been left with large patches of hair all over my legs as well as left over wax. I had booked this as I was going on holiday and on the flight my shoes were sticking to all the wax that had been left around my ankles. It took around 45 minutes to do the front and when she finally turned me over she only did two small strips on the back of my thighs as she had obviously just given up! Once she decided she had had enough she didn’t even tell me the treatment as over she just started cleaning all the drips of wax she had spilt over her trolley and the floor. I’m not entirely sure she has ever been trained in waxing and not only was it painful and extremely slow, it was frustrating to watch! I’m constantly having bad experiences at this spa and I’m tried of paying money as a member’s to receive extremely poor treatments. Staff really need to be trained and shouldn’t be allowed to perform treatments on the public they are not capable of doing.

Negative experience: Pool very cold and sauna very cold as cutbacks on electric

Fantastic experience: Helpful and friendly staff. Plenty of space in changing rooms and showers. 2 steam rooms 2 saunas swimming pool.

Fantastic experience: I went for a wake up spa which involved a shoulder and back massage and a facial. My experience was fantastic from start to finish. I will definitely be back, staff are lovely..highly recommend

Fantastic experience: Great place to work out , friendly staff

Fantastic experience: Friendly and helpful staff and decent facilities.

Fantastic experience: Excellent service never had a massage before it was great thank you.

Fantastic experience: Use this monthly membership on off peak times. A wee bit pricey but you get great range of classes and gym usage and pool and other facilities are great classes can fill quickly but location ideal for me. Plenty parking and staff are nice , helpful and welcoming

Positive experience: Lovely place for massages. Spa is clean and staff are lovely and friendly. I try to use the sauna when I go to the spa too, but not anymore. Been very put off by their prices. To use the sauna, you must purchase an all day access pass (this allows you to use the gym and swimming pool area all day) which now costs over £20!! I think it's £25. Waste of money for me, who only wants to use the sauna for an hour. They'd be better off offering a pass to use the sauna/pool for a couple hours at a lower price - they'd gain far more custom. Sadly they don't, so unfortunately do not recommend going here unless you want to spend A LOT of money:(

Fantastic experience: Great Gym, pool and Spa, friendly knowledgeable staff. Great facilities, great machines, clean and tidy. Highly recommended.

Positive experience: Great club to have in Perth, excellent selection of exercise equipment, nice steam rooms and spa bath. Would just say though that pool is not monitored well or even at all by staff hence we often find many kids under 12 in spa bath or saunas as well as kids jumping in to the pool, all of which seems to go against their pool rules. Would like this to be addressed please.

Fantastic experience: Lovely place. The staff were very helpful and nice. The place was spotless and COVID restrictions were being adhered to in the sauna steam room and jacuzzi.

Negative experience: The worst gym in town rude staff,poor maintenance and hygiene. Do not use if foreigner they discriminate!

Positive experience: Would never join but alright for swimming lessons...bit restrictive on where parents can sit considering how much the lessons cost

Positive experience: The pool there is beautiful

Fantastic experience: Good facilities! Open early until late. The sauna and steam room are open until 9pm which is great for after work!

Negative experience: Love the gym and fitness area and have been there since Livingwell days....but, have now complained about the showers for over 5 years and nothing done. Broken roof tiles, water damaged roof tiles, broken wall tiles, soap dishes empty 50% of mornings, small basket holders are held on by wood screws that have rusted and leaving dirty marks down tiles, old holes from previous shower fittings not filled in and what can only be mould/bacteria growing from them. Today's shower control had fallen off and just a disgusting mixture of oil and grease on show for anyone willing to try and turn it on. Just seems to have NO money spent on it at all. Would take 3 guys 2 nights to clean it and get it looking good but no one seems to care.

Fantastic experience: Had an amazing bamboo massage! So relaxing!

Fantastic experience: First time back. Pretty quiet too.

Negative experience: if you like weird black sand in the pool - this is the place

Negative experience: I guess they enjoy here being the only gym in the area, nice staff - terrible management and support.

Fantastic experience: Tremendous facilities , warm engaging staff you'll enjoy using this gym. Clean and modern equipment. Plenty of space to use.

Fantastic experience: Lovely smelling car park, all I used it for tbh

Fantastic experience: Great facility. Staff always very friendly and helpful.

Fantastic experience: Had Indian head massage, first time and I loved it. Staff were great and I felt so relaxed, will be definitely going back for different types of massages.

Positive experience: The only thing you can guarantee about Bannatynes is that there's always something out of order

Fantastic experience: Friendly, well equiped gym, decent pool & good spa facilities.

Positive experience: It's everything you would expect of a Bannatynes facility , Elemis facials are great, so relaxing and expertly carried out

Positive experience: Great gym.

Fantastic experience: Great gym and excellent staff

Fantastic experience: So relaxing if you want a spa day or amazing for all the fitness facilities

Negative experience: The worst costumer service which I even experienced in my whole life, I’m not recommending this place to anyone, Most of the staff very rude and with little knowledge about anything. Changing rooms always dirty, also once, one member of the staff forgot to put sign that one of the hot tubs are broken or are during deep cleaning ( not sure), few hour after this situation I got w rush all over my legs and back.

Positive experience: Nice spa day with a friend only disappointed that it didn't have a cafe for a spot of lunch then we could have stayed longer.

Fantastic experience: Great customer care

Fantastic experience: Lovely day spa, I felt so relax there that it got hard for me to leave ... Thanks to the staff for their help and kindness.

Fantastic experience: Great day Spa experience. The massage was lovely and facilities as expected. Everything clean and well maintained. Only thing I'd have liked was to be shown where things were as we were a little puzzled by the layout when we arrived. A couple of other customers were being shown around not long after, but this wasn't afforded to us.

Fantastic experience: Good

Fantastic experience: Friendly staff clean changing rooms bright and airy waiting area. Pleasant experience

Fantastic experience: Another fun session in the pool with the kids. Very clean & spotless environment.

Fantastic experience: This is as good as it gets!

Fantastic experience: Super yoga class with Cathy

Fantastic experience: Great pool, sauna etc. classes are really good weights and machines area.

Positive experience: Unfortunately the place isn't as good as it could be due to lack of maintenance and investment into keeping the place up to scratch which is disappointing, if anything breaks they take months to repair it.

Fantastic experience: Really good massage and with spa pools to chill out