The Gym Group London West Croydon

Positive experience: The showers could do with a refurbishment but other than that, I don't know what else to expect from a gym lol. I wish deep cleans were done at least once or twice a year though. This goes for other TheGym locations too.

Negative experience: whilst i have been to other gym groups before, this was my first time going to the gym group in west croydon. i am not sure whether today was an unlucky day, however, being a woman i was subjected to extreme intimidation by a few men who were angry that i had got to the bench a few minutes before them. they did not ask to work in, or ask me to let them know when i was finished. instead, i was mocked, the weight i was lifting was ridiculed and had i not been with a friend i would have left. no one stepped in despite these men making their complaints very loud and the gym being busy. this has NEVER happened to me at a gym before and i am shocked even having to write this. i am really disappointed. the gym should be a place for us all to go to and enjoy regardless of how heavy anyone lifts. women have every right to use the gym and belong there too.

Negative experience: The gym it's sticking, floor not clean mostly off the equipment they are very old and missing loads off dumbbells for what they charge 29£ I think it's not worth it it's 2024 almost 2025 and this gym looks like from 2000 ... I think it's shame....and not worth it

Fantastic experience: Nice gym, airy, spacious good equipment

Fantastic experience: Staff are hard working, professional and friendly. Witness cleaning through my time there. Great choice of machines

Positive experience: The gym is quite big but the shape is not even. You get lost, in remembering which machine is where, idk how they have set it up. It is always busy and the weights are everywhere, you actually have to look for it, people do not bring weight back to their own place. Despite having lots of weight. Parking is free if you register your plate. Stuff’s are friendly. They can help you if you need it. Just approach them. Only removing two stars because, it is messy and busy always.

Fantastic experience: Great friendly gym

Fantastic experience: Visited the West Croydon Gym Group while the East Croydon site was being refurbished. I like the Gym group set up and like seeing what the other sites offer. Pod entry system which I love. On entering can see the west croydon site is far larger than east croydon and has two floors. Main floor has plenty of gym machines, cardio and deadlift areas. Dumbbells also range up to 50kg. I originally thought there was one quad leg extension, lay down hamstring, seated hamstring curl and seated bicep curl but the second machines of these are located upstairs. I also found a second room at the back with bench press and squat rack on my second visit. The studio and classes are located on the first floor. Highly impressed with this gym. The lockers need a refurb and fixing but actually really like it here

Negative experience: Worst gym group I've ever been to. The whole place stinks like piss. Very unhygienic gym should be cleaned properly.

Positive experience: This gym is a great gym with good equipment. However there needs to be better sanitization.

Negative experience: Only one entrance so sad

Fantastic experience: Kai and his classes make this gym for me. Highly recommend his Saturday class - it’s such a great vibe and this guy always has an infectious smile on his face. Gym cleanliness and Aircon could be better but overall it has good facilities and great staff, esp Kai!

Positive experience: The gym It is very well equipped but it is very dirty especially the men’s locker rooms, I have gone at different times and it is always just as dirty and smelly.

Fantastic experience: This team is by far the best I have experienced at the gym. The Personal Trainer team are phenomenal, warm and approachable, whilst remaining professional and respecting their own and others boundaries. I have taken classes with Lucy, PT, Kai and Isaac and thoroughly enjoyed them. Cool guys, knowledgeable and very funny.

Fantastic experience: I would like to say that it was an excellent experience to be there, clean, safe , and energetic place.

Negative experience: I have visited many of the Gym Group gyms in south London, this is one of the larger branches, and it has a lot of equipment that other Gym Group gyms don't have. However the free weights area is poorly designed, benches are so close to each other that you're almost touching other gym members. I visited the West Croydon gym a few times - and at different times during the day, before making the switch back to Croydon Purley Way. Each time I visited West Croydon, it was very very VERY busy - I use the gym tracker before visiting, and from 7am right through to late evening, this gym was extremely busy, compared to other Gym Groups and Pure Gyms in the area. There is a strong "bro culture" in this particular gym, and as a woman who only uses the free weights area, I was made to feel very unwelcome in the free weights area, by other members as well as 2 of the Personal Trainers at this gym. Like I said above, I made the switch back to Croydon Purley Way, which is further for me to travel to. The free weights area at Purley Way is well-designed, and the overall atmosphere is much better.

Positive experience: a place with plenty of space but very poorly organized

Fantastic experience: This has been my home gym for a few years. I've seen the ownership change and I've seen managers come and go. This team by far is the best I've experienced at the gym. Lucy the manager is the consummate professional. I am very impressed with her management style, Lucy is approachable, has excellent rapport and communication skills. I feel comfortable bringing any questions or voicing my opinions in regards to gym related matters. The team of Personal trainers are phenomenal, warm and approachable while at the same time maintaining professionalism and respecting mine and everybody's boundaries. I've taken classes from all the PT's and I've enjoyed the lot. I'd like to personally thank Lucy and the team for providing a healthy environment where I can improve myself. West Croydon The Gym team are nothing but a positive force for my physical and mental health. Appreciate you guys.

Fantastic experience: Joined the gym in February my first time in a gym in years. It’s a friendly welcoming place. Especially enjoy spin class on a Monday with Lucy.

Fantastic experience: Nice atmosphere in the gym with supportive staff. I have been training in the gym with Lyga for nearly 5 months and she has been so supportive and patient throughout. Highly recommend her for specific personalised training for women!

Positive experience: First of all, I hate attending the gym. I hate it with a deep passion because eating cake is life. Gym is death. But, in attempt to reform my life, I joined The Gym and was instantly intimidated by all the people who ‘just knew what to do’. I saw a staff member named Lyga who said she was doing a spin class asked if I wanted to join, so I obliged. Could I keep up? Absolutely not. But I loved it anyway! She constantly reassured me during the session and even weeks later when attending the gym she helped me to correct my form with weights and show how to adjust machines correctly. Lyga is so helpful and encouraging!

Fantastic experience: Nice gym and it’s quite spacious, always clean, Lyga is a great personal trainer and all the other staff seem very friendly!

Fantastic experience: Really enjoy the amount of space at the gym and the ease of parking. I often train early in the mornings and usually have no issues with equipment, although an additional smith machine would be good as there is often a queue of people wanting to use it! I have been training with Lyga since February and she is fantastic, really motivational and helps me to learn new exercises, work on my form and just generally a really nice person! Would highly recommend Lyga and really happy to have her as my PT! Strong!

Fantastic experience: All the staff here at West Croydon very helpful and kind

Fantastic experience: Good gym with a range of equipment available. Best thing is the personal training offering as I have been working with Lyga who is excellent. She is really great at teaching different exercises, but also building up confidence and allowing you to learn about good form - would recommend to any woman interested in developing in their strength training!

Fantastic experience: Nice spacious gym, lots of kit & great staff

Fantastic experience: I’ve been training as west croydon TheGym for some time now & love it. From the staff to equipment to classes, it has always been spot on. I dread the days where ‘maintenance’ has to be done as it results to me having to travel to the other local gyms which don’t compare in the slightest. The best thing about the gym is the atmosphere. Not being bias at all but I’d rather people talking and pushing each other to achieve their goals rather than pure silence. It’s just not the same. Each to their own I guess. Yes, the gym could do with minor improvements here and there & toilets can be better but I mean for £25.99 a month or however little it is, it has more than enough. I’ve read some reviews and honestly you would think these people are paying £200 a month David Lloyd membership I been to TheGyms up and down the country & this is by far the best.

Fantastic experience: Friendly atmosphere. Sufficient equipment, great classes and friendly staff who are always willing to help, like Lucy. Good value for money.

Fantastic experience: JP’s classes are the best hands down. His spin class is hard to beat and he is super encouraging and challenges you to be your best self

Fantastic experience: JP is an outstanding Fitness and Personal Trainer. He is second to none! I'm so happy to be apart of West Croydon Gym Group because of Him.

Fantastic experience: Jp trains me from time to time and would definitely recommend. Good and friendly staffs

Fantastic experience: Out of the few gym groups I’ve visited this has to be the best one, staff are all friendly and helpful, the environment is always welcoming with other members and it’s easily accessible

Fantastic experience: The gym west Croydon is the best one in the Croydon area. Great staff and really friendly atmosphere.

Fantastic experience: Great gym, great location. Free parking for 3 hours. Staff are very friendly and helpful. Close to a lot amenities, a supermarket and train station. Facilities are decent.

Fantastic experience: staff are lovely, it's a nice gym with plenty of equipment and a welcoming community

Positive experience: For some reason, the gyms just be crammed..

Negative experience: The worst attitude from the staff and assistant manager.Not helpful at all. When asked one of the staff about the assistant manager. He replied in a really bad attitude. That the AM was not there. I talked to another staff today who told me that the AM was definitely at the gym. I feel so disrespected

Fantastic experience: Excellent team of knowledgeable PTs Always visible, helpful, & attentive to individual needs/requirements during classes

Fantastic experience: It’s a great gym, with great atmosphere, and your find a lot of encouragement from workers

Fantastic experience: Excellent environment and team having amazing customer service.

Fantastic experience: Loving the improvements. Great gym. Good atmosphere. Amazing staff always there to help. Energetic classes. Mikael and Lucy good management.

Fantastic experience: This gym is an outstanding gym with high quality equipment and supportive staff. Open 24hrs with efficient assistance and friendly customers. It feels more like a community when you become a regular. Personal trainers such as Mikael are very helpful and knowledgeable on helping people with equipment use and tips to improve performance.

Fantastic experience: Good gym and the staff are really helpful

Fantastic experience: Great gym, great equipment, great atmosphere and staff are always there to help!

Fantastic experience: Amazing gym and Mikael is always helpful

Negative experience: This gym's hygiene standards are quite low. Just because it's cheap doesn't mean we shouldn't have basic sanitary items like antibacterial surface cleaners and tissues for equipment. Additionally, installing pressure pipes in the toilets would encourage responsible use and reduce messes left behind. The instructors, particularly the male ones, seem unhelpful and unapproachable, often favoring female patrons and engaging in unwelcome conversations. While I won't name names, this behavior reflects poorly on their ability to oversee the gym's well-being and maintain professionalism.

Positive experience: great experience 24 hours open excellent equipment large space upstairs and downstairs love it free parking in a heart of croydon just on problem no cleaning toilets are smelly even i can’t breathe properly while using toilet’s & maintenance is not good even no one’s care about equipment when they use

Positive experience: Pros: The equipment they have deserves 5 stars. The dumbbells go up to 50kg not like most gym group gyms. The Functional area is separate up stairs another pro. You will find equipment in there that you won't find in other gym group gyms. Cons This place should be called Ego City it's terrible and I'm not exaggerating. Two grown men almost came to blows over a bench. Tripods everywhere. Constant annoying aggressive questions How many sets you got. Translation hurry up my workout is more important than yours. Do not go at busy times you Will regret it.

Negative experience: Great WEEKEND classes. However, all the hard work goes to WASTE when you smell STRONG CHEMICAL ODOURS from the cleaning products after classes. Guys, come on... there is a 2 hour break/gap after 12noon. Let the cleaners do their cleaning at this times. Otherwise it's really COUNTER INTUITIVE. It's not the best for anyone's HEALTH.

Negative experience: Staff not responseble, Annoying radio chanel on full Volume in gym,

Negative experience: Good range of equipment but way too busy even during early afternoon. Had to wait far too long to use the machines I wanted. Avoid.

Fantastic experience: Love this place. Great staff and great classes not to mention probably the most kit you'll find in the whole of London. Top notch.

Positive experience: Decent size, decent amount of equipment and was clean. I went in the evening so was kinda quiet and no staff. But you go gym to improve on yourself so that's what matters If you go in with focus and come out feeling a tad sore you doing it right

Positive experience: Great gym! I have a question to ask and I called the gym but had no success. I’m on the basic gym plan, what if i join the gym at 3:30pm and I know it mentions its available until 4:15pm but can I leave at 5pm or do I have to leave exactly at 4:15pm?

Positive experience: For the price and location, it's decent. Shame the lockers are not in the changing rooms. Some equipment accessories need updating, but otherwise, it's huge and tons of equipment overall.

Positive experience: I like this gym but I gave it 3 stars because the dumbells in the free weights section is never organised. I can never find the dumbell that I would like to use. Also unlike the purley way gym, there is no lateral raise machine. It would be great if you could add a lateral raise machine and keep the dumbell rack a lot more organised.

Fantastic experience: I enjoy using the gym at west Croydon. The staff there are extremely helpful if you need any advice. Big shout out to Lyga. Love her classes on Mondays..

Negative experience: Gym equipment is very cheap and always broken especially the spin bikes. These all need replacing, I have twisted my ankle mid spin class because the foot strap can’t tighten, the resistance lever is in the worst position so you are constantly hitting it and pushing it back up or down, the bikes constantly drop down when you’re mid spin which means the adjustment part is broken. I’m surprised people haven’t had more serious injuries on these awful spin bikes. Considering the class is always full you would think it’s something they would consider replacing but it seems that they’re waiting for accidents to happen at this gym.

Negative experience: The shower area is a joke for the proce it charges.

Fantastic experience: I’ve been going to this gym for a while now and JP’s classes are the main thing that keeps me coming back. He always has the best energy that makes you want to push yourself. Would highly recommend his classes!!

Fantastic experience: Jean Paul is truly an amazing PT, his classes are always so uplifting whilst making you work your hardest and not to mention he’s a really kind soul that cares. Would 100% recommend going to West Croydon just for him.

Fantastic experience: I've been a member of the West Croydon for the past 5 years or more. The spin classes instructed by JP are excellent. The classes are consistent, hard, enduring and most of all , JP gives you the push needed to challenge yourself. Brillant...highly recommend the classes instructed by him.

Fantastic experience: Amazing work out class with mikeal more classes keeps the class activated

Fantastic experience: Great lbt class with jp tough but good

Fantastic experience: J P class on Friday morning it not for the faint hearted but don’t be put off , I will give you wings , keep up the good work JP

Fantastic experience: Been using this gym regularly for just over 2 months now and have been attending classes throughout the week, namely with the PT Lyga Ivanovska. She is very helpful throughout the sessions and helps you do the best you can, showing/expalining variations. In regards to the equipment, there are plenty of machines and free weights spread over the two floors so may require moving a bit to get the workout you need but is definitely feasible. Ample parking in the car park as well. Would recommended.

Negative experience: It’s funny how it’s easy to pay . But when the service is not working and the pin not working they can’t get back to you. Sound like they are all money hungry. I’m going to get refunded by the bank. I do not recommend this abhorrent gym .

Negative experience: I'm disappointed with the gym First, I've been trying to solve a financial problem for 15 days and the emails don't seem to reach them. I don't make calls because I don't speak English. This is difficult for me. now I'm afraid they keep charging the wrong amount every month other than that today I scheduled a visit for my husband, he was going to enroll if he liked the environment when he got there code they sent me didn't work I spent a while looking for an employee when I found him he said that I could only stay in the gym until 8pm because there would be no employee after that time and he wouldn't be able to leave, people why did they make the appointment and didn't inform that??? ?? how he was going to train in 10 minutes! a lot of jokes about it, I didn't even train, I went home and he said that the organization and respect for us is what he's going to look for another gym Finally, I don't feel well either, we're ashamed, we're wasting our time going to the sheer deceit!!!! now wait for the next wrong charge on the account and the emails that no one answers

Fantastic experience: Nice gym with good equipment. JP is the best PT there by far! Had some amazing sessions with him. If you’re looking for someone to push you and achieve your goals, JP is your man!

Negative experience: I’ve joined just a week ago and I was so excited and looking forward to have a good shape, until I asked a simple question to a person called Mikeal, I got shocked how rude he answered me back and left without even helping. I feel uncomfortable now from this place and I can’t wait this month to end so I can stop. I thought this people is for us to assist. Not Good

Fantastic experience: Really good range of classes available, easy to book! Body Conditioning class on Mondays run by Lucy Byrne is the best all-round workout ️‍♀️

Positive experience: Great gym to work out in with plenty of space, my only criticism is that there could be more equipment. Best part about the gym is Jp who is a great trainer and dedicated to helping people reach their targets,

Negative experience: I go to several Gym Group branches - but at this one I’m always frustrated. Always too packed at any time in the day time (unless you go at dead of night I suppose), they definitely let kids in, not enough plates or clips for the amount of people there, or never in the right place, few members put their weights back. The toilets in the changing rooms are always a stinking mess. And don’t expect the air conditioning to be working properly.

Fantastic experience: Been going to this gym for years large range of machines and it’s the best kind of gym without having to go the more extreme gyms. Lots of classes available and the staff especially JP always make you feel welcome and offer support and advice

Fantastic experience: JP does the best spin classes! high energy fun and really motivating, highly recommend to anyone at any age! thank you!!

Fantastic experience: finally found a gym with a great PT who does top class sessions, shoutout to JP

Negative experience: Very unprofessional staff, no mannerism whatsoever few guys from the staff need to learn few things about customer service and how to communicate with others . Very disappointed.

Fantastic experience: A good gym with a range of equipment and spaces to train, also highly recommend the personal trainer JP his classes are insanely fun - a really supportive pt always encouraging +pushing me to my max

Fantastic experience: Decent gym, the spin classes and the classes by JP (Tues eve and Thursday/Friday am) and Kai's Saturdays classes are the highlight for me! BUT.... I will change this to a 4/3.5 star review if HQ don't license more soulful house and relevant music we can use in classes, as the music they are forcing on us is dead! Increase the diversity in music and buy amapiano/afrobeats and soulful house/garage etc. Sort it out HQ

Fantastic experience: I had a great workout here, it was clean and the equipment was well kept. The staff were really helpful and friendly

Fantastic experience: Lovely gym experience when I come to this gym, good customer service from the manager and members of staff especially ky. The equipment and weights are good.

Fantastic experience: West Croydon is the best gym ever. Staff are very friendly. JP, Kai And mikeal have made my experience quite extravagant to say the least.

Fantastic experience: West Croydon is a great place to train it has a clean facilities the staff are friendly and helpful

Fantastic experience: The gym by West Croydon is a great place to train a really friendly environment and helpful. Mikael is a nice person and really supportive

Fantastic experience: Great gym with lots of equipment, always tidy and nice staff. Big shout out to Lucy who is always helpful and friendly!

Fantastic experience: Kai, JP, Lyga, Lucy and Mikail are very dedicated. I enjoy the group classes very much, thanks to their coaching. Highly recommended. Thanks Team! Wakanda Forever! Lol

Fantastic experience: One of my favourite The Gym Group locations. Spacious with a good range of free weights (dumbbells up to 50kg), weight resistance & CV machines, plus lots of other equipment. They have a weighted sled here: great for a bit of leg day variety! I haven't attended any classes here, but they're popular & almost always fully booked. Friendly staff & fellow gym members, I've made a few gym buddies since attending this gym regularly! Great value & good atmosphere!

Negative experience: Awful, awful gym. Stinks so bad that me and my boyfriend started feeling nautious. I was doing one leg rdl with one leg on the wall, the gym staff came up to me and told me not to put my feet on the wall. Keep in mind that the wall was dirty everywhere and my shoes are clean (I change them when I come the the gym). I think this is ridiculous. THIS IS A GYM. I go to same gym but in purley and it's like a completely different gym, super clean, tidy, weight are always on their spot, people are nice, and staff are top notch costumer service. Stay away from this one tho.

Fantastic experience: Nice and organised place

Fantastic experience: Been training at this site for many years (even under different gym brands) this is the best I've ever seen it. Its a big apace but currently it's used wisely in terms of not trying to cram too many machines in and restricting space. Love it and I'll be back soon

Fantastic experience: Good place needs more electric stuff

Fantastic experience: Great feel to this gym, a really relaxed community where everyone is welcome.

Fantastic experience: Went to the Gym West Croydon for the second time and was impressed by Lyga’s Customer services skills. I was struggling to put my pin in and she took the time to review my Membership access and helped me through the process. Exercising is good, but the feeling that there is always someone there to have your back makes it even more special. Thanks Lyga

Negative experience: If you have another option to go elsewhere take it! Water machine has been broken for weeks. Multiple machines are broken without any sign of being fixed. Sub-standard gym at best.

Positive experience: Just gotta sort those pesky dumbbells out. Far too often they're just a shambles as you wander up and down trying to find a pair. Love the recent upgrades and the new placement of equipment but those dumbbells and the lack of re-racking enforcement is god awful.

Positive experience: They have listened and made massive improvements to main gym recently but done nothing for the changing and bath rooms which are still filthy

Positive experience: For the price and size. I think it's reasonable. I would suggest trying it out first and see what you think. I normally go to the east Croydon gym branch but it's undergoing maintenance so i went to the west Croydon one. I have to say it's night and day. Despite having loads of equipment and a variety of machines to suit your needs, the cleanliness aspect is quite lacking. Some machines are broken. Some machines feel too dirty to use. Lack of air con and location of certain things like the water fountain is quite tricky. Maybe I shouldn't be comparing rather than review the gym itself but compared to it's other branches, it isn't the best. BUT other than that. not that bad. would like to see better improvement in the hygiene and equipment side.

Negative experience: No more sanitiser & paper towels, now you have to bring your own towel, so even though covid and god knows what else is still around, people are now wiping equipment with their own sweaty towels one after the other, gross. At least half of the cardio equipment is bust or has some function not working, the place is an absolute mess, no one, including the staff put anything away, you can't find anything where it's supposed to be and it's just generally unclean. The staff are clique with some members who they just spend their time chatting to without even a smile to others. Seems like only certain kinds/groups of people are made to feel welcome and inclusive there. After nearly 3 years of being a member I'm looking for another gym now, it's gone downhill rapidly.

Positive experience: Need to get their cardio equipment replaced as they aren't up to the gym expectation!

Positive experience: Great atmosphere but alot of broken equipments which doesn't seem to be getting fixed.