Kiss Gyms

Fantastic experience: Amazing range of equipment and classes for a great price.

Fantastic experience: Incredibly good value for money. Could do with some more power racks but for 20 odd quid a month (no contract) its a bargain. Even in peak hours Im still able to get my workout in. Really nice people here as well. Far superior to gymbox thats nearby.

Fantastic experience: Best gym I've been to! Guys are super helpful and always ready to help!

Fantastic experience: Very clean and tidy, go and see for yourself

Negative experience: Complaints aren’t taken seriously, so if you want to report a staff member, don’t even bother because they don’t care. Not worth the effort, so they can loose me as a customer.

Negative experience: Been using this gym for 7 years now but is about time the owner invest some money in refurbishing and changing the old gym equipment. Im happy to buy this gym if he wants to sell it.

Fantastic experience: Great big 24/7 gym

Negative experience: I was at this gym for > 2 years. Very busy during peak times. B Tec Gym. Very lazy management. Machines broken regularly. They don’t take responsibility. Avoid at all costs.

Negative experience: Absolutely awful - I signed up thinking the videos and gym equipment looked adequate to good - of the four machines I tried none were calibrated properly and I left within ten minutes - do not waste your money signing up - truly dreadful!

Negative experience: No service

Fantastic experience: Is nice gym and enough space also 24 h that amazing with free park. I like this gym and the staff is nice people with nice personal trainers especially Jonny is hopefully guy .

Negative experience: No matter what the website says you cannot cancel your membership after one month. I tried it and didn’t like it so i tried to cancel my membership, however they make you pay for the first two months since the only way to cancel your pass is through direct debit, which happens the following month. The first month payment is online through your card information you enter. Kind of a money trap. The staff at the actual gym is nice though, but those managing the Kiss email had very poor customer service.

Fantastic experience: Is amazing gym especially the personal trainers and jonny is helpful guy .and is good price.

Positive experience: Very busy

Negative experience: I tried to use this gym a while back, we got a day pass to have a taster of a Zumba session. When we came there was no staff and was so hard to locate the gym class. A nice gym member showed us the way. By the time we got there we were not able to participate in the class, which was understandable. However the tone of the lady PT was very uncesssary and I felt she was belittling. The reason I upgrade my review to a 2 instead of a 1 was we discussed the concern to the manager and he was a nice man who heard our concern. He did mention about being a 24/7 gym there wouldn't be much staff around, i explained i appreciated that, and not meaning to compare as every gym is different but the gym group when i attended previously would have staff around or support in the main office , once again this is not s comparison but an observation which was taken in a fair way by the manager. My regret was not requesting that in future a word should be had with the PT about customer service skills as it was poor, but I told the manager I did not appreciate how I was spoken too. He agreed a refund, however a customer service person named Sally from the main officd was very abrasive in my opinion when trying to request the refund, it was not until I sent a firm email that if nothing is progresed I will be escalating the matter that the refund was issued. It was a gym I was looking forward to give a go but due to poor customer service and the experience it left a bad taste in my mouth and did not pursue a journey with this gym.

Positive experience: Decent gym for the price, no fancy gear but they do have bags and gloves as well as everything you expect from a gym.

Fantastic experience: One of the best value gyms extremely cheap. Staff are friendly and nice and brings a sense of community to the gym.

Fantastic experience: Love the ladies only gym upstairs, great to have the option. Nice facilities, always clean.

Negative experience: Shady owners. Cancelled my membership and my entry has been rejected. Then I cancelled my direct debit. Later on I received notification from debt company that I own kiss gym 3 months fee. What a rip off!! Shame on you!

Positive experience: I love how well everyone behaves in this gym. Only people committed to training to their best ability. Very inspiring.

Negative experience: -Thieves can take your belonings anytime from here but the gym will allow it- Recently, my belongings were stolen from Kiss Gym changing room. My locker was locked, but the thieves cut the padlock and stole my belongings. I reported the theft to the staff, but they did nothing and said they could do nothing. Not even a compansation. There are three security doors to get to the changing room, but they are all outdated and anyone can enter so easily and just take our belongings. And Kiss Gym will continue to ignore this problem even if it continues to happen. Even beyond the above problems, the facilities at Kiss Gym are stinks and full of broken equipment.

Fantastic experience: West London’s best gym!

Negative experience: Why is this gym advertised as a 'women only gym', but only when you go on their website you'll read that it is only a 'portion' of the gym that is female-only, and upon reading the reviews you'll find out that it is a small 'bedroom sized' area that is actually called a 'women only' space. Ridiculous and misleading. Furthermore, all the advertising for the 'females only section' on their website shows a lot of images with men in it and male personal trainers, errr? What's the point then? Was going to purchase an annual pass but thank God I looked more into this MIXED gym. You're better off going to exercise for less in hounslow, they offer the same mixed gym with a small room for women, for less than £10 a month.

Negative experience: Hi, there I paid my gym membership fee for Kiss Gyms on the 25th of September, which is £ 30.99, and I accidentally cancelled it on the 28th of September, which I never used. Yesterday night was the first time I went to the gym. But I couldn't enter the gym as I had been told my membership was cancelled. Now, I'm requesting a full amount refund. They told me to contact the 3rd party agent but the agent told me they needed their permission to give me the refund and this back and forth has made me very frustrated. Yang.

Positive experience: Kiss gyms in Acton is a great gym with a great range of equipment. Several boxing bags are available. It does get busy in the evenings just like any other gyms. I go at 6.30/7am and I’ve noticed it’s gotten a lot busier than what it used to. They definitely need new lockers, half of them are broken. Other than that, it has everything you need for them gains.

Negative experience: Avoid this gym that's my advice! Short of weights and equipment and one of the staff claimed that belonged the theft as rough area of the gym. Just one cleaner for the whole gym with indesit smell everywhere. Temperature not suitable as too cold. Messy crowded training areas and uncooperative/ rude staff which makes the gym uncomfortable and makes you hate excercises....AVOID

Negative experience: BE AWARE if you cancel your direct debit with them they will shut down your membership even if you have the entire month ahead of you. This gym always smells, they shut down the ventilation during late hours and not enough air circulation inside it leaving it very smelly. I was changing and a lady came into the changing area. I have now joined another gym in the area and I advise you to do so.

Negative experience: Great gym for losing all your water weight I’ve sweated at least 20kg of water weight the gym is a sauna everywhere you go it’s rare to come across such a phenomenon in London gyms

Negative experience: Is this a prank or something? Whats going we are all cooking inside this gym working out with sweat dripping all the way down to our uncles graves please bro please for the sake of our sanity turn on the ac please im on my hands and knees begging i dont wanna work out in a sauna anymore please

Negative experience: Money theif I paid for one month subscription after 10 days they blocked my pin number then they told me that I paid only for a week am I crazy to pay 24.99£ for a week really then I email them they didn't given me any refund such a rubbish gym I wish I can't give even one star money theif plzz everyone be aware from this gym such a rubbish gym they're never helpful rubbish gym

Positive experience: Functional gym (practical not posh) - with lots of free weights and CV equipment. Good value at 5.99 for a day pass. I'm probably going to get a monthly membership.

Fantastic experience: Great gym not to busy most of the time and very cheap.

Negative experience: Maybe the worst gym i ever been in my life I paid the membership and my code wasnt working for 6 days I ask for a refund and they said that is not their problem They dont care about the customer Avoid at any cost

Negative experience: What's wrong with this gym? How can anyone have a decent workout when the ac is off most of the time, are you lot that broke? We pay to use your facility so you should have the decency to let us work out without having to feel like passing out, it clearly works so why not keep it on? You have multiple tv's on which don't even match the music being played on the speakers, we don't care about the tv's so why not turn them off or sell them to save money? thats a start, if i have to turn into a karen i will take this further than just speaking with your manager that's a promise!! You have 2 faulty cable machines, why not get the bold guy that works there to fix them since he's always there and clearly knows how to? Show some respect to your customers who uses this gym everyday and can barly breathe!!!

Fantastic experience: Highly recommend this Gym, as someone who is not too familiar with Gyms, I was shown around by Jonny who was a real pleasure to deal with and found my (many) questions no bother at all, he helped me out a lot! I look forward to going to Kiss Gym more often in the future! The Gym and its facilities look well looked after! Everything looks extremely organised and clean.

Positive experience: Ive been going to this gym off and on for about 5 years and i can absolutely say this is my favourite! i feel so comfortable in the all female area although the machines in there can be lacking due to its size.

Positive experience: I noticed an unpleasant smeel in th e dressg room

Negative experience: Only sign up to this gym if you’re prepared to pay the membership for the rest of your life. They very cleverly tell you that you ‘only’ need to cancel the direct debit to cancel your membership, knowing that if your bank doesn’t receive confirmation from the company that you’ve cancelled, they can continue to take money from your account. You then don’t have your cancellation in writing so there’s no way to prove you ever cancelled. Brilliant, really.

Positive experience: The gym is well equipped and spacious. There is always a good atmosphere with many respectful and supportive fellow members. The women's changing rooms sometimes smell horrible, though this has improved recently.

Negative experience: Signed up, tried three times to access but it would not work. They make you phone call a weird company because your usual direct debit doesn't work for some mysterious reason. A total scam. I want my money back.

Fantastic experience: I first started going to the local Gym a year ago I was disappointed with: How people didn't care about placing their weights back from where they took them.. How inside the gym was colder than outside because the AC was nonstop and it's not good for your muscles when you're warmed up. But now I can see a HUGE change.. Staff is going around to make sure everyone is following the common sense There are even stickers everywhere to mind the users. There are some adjustments made as well!! The temperature is normal and less AC, so I'm super grateful those improvements were made and I believe that's in everyone's best interest!!!

Fantastic experience: Excellent, I visited the gym few times and I was guided by Daniel Nubour who delivered excellent service with professional manner. His help was extremely important for me as I am not that experienced so I was very happy with his understanding and patience. Gym was cleaned and well organised and I am looking for more sessions there.

Fantastic experience: The best gym in the area! People is so kind and welcoming - Daniel is very friendly and he’s an amazing trainer

Negative experience: 100% will not be renewing my membership after the three months. The staff are friendly, but that is about it. The smell from the showers and the toilets are so vile that I’ve had to leave the gym today without a shower because I literally thought I was going to throw up. Over 20 years of going to gyms. I have never had this issue, but I have never smelt such awful changing rooms. The equipment is also ancient. The weights are all over the place, but this is probably more a members being messy thing as opposed to the fault of the gym.

Negative experience: Music far too loud. It's like being in a nightclub x1000 decibels.

Fantastic experience: This gym is fantastic! The vast array of offerings is incredible, and their personal trainers are incredibly knowledgeable. The atmosphere is incredibly welcoming and I wouldn't want to go anywhere else!

Negative experience: Terrible customer service. Don’t care about their gym, don’t care about their members. Don’t bother complaining to them because you’ll get Sally dismissing your every point and sending you pictures of their toilet (don’t ask, I don’t even know how it was relevant to me either). Well done for being the worst gym I’ve ever visited. Keep the £20 I used to sign up ‘as per your terms and conditions, no refunds’ and use it towards putting some signs up to say re rack your weights at the very least.

Fantastic experience: £20 per month in London, you get what you pay for. Surprising decent for the money, you'll get annoyed at the weights being everywhere but you'll remember youre paying 20 quid. Lots of cardio machines and racks, but the free weight section is relatively small.

Fantastic experience: Great gym, lots of equipment and super friendly staff. Also extremely affordable. I find the TVs in the centre quite distracting but still 5 stars in my opinion.

Fantastic experience: Decent gym with private parking. Could be crowded in the afternoon. Nice woman section.

Positive experience: Good facilities- large gym, lots of good equipment from machines, free weights, cables, and functional equipment..good combat zone also with multiple bags

Positive experience: Can't find a safe place to lock bicycle

Negative experience: If I could give zero stars I would. Purchased a day pass today, pin didn’t work, no staff working ended up having to go somewhere else.

Fantastic experience: Very clean and organised gym! Lots of different type machines and big place to work out.

Negative experience: The staff don't help and they always say the "I can't", and when you join the gym you don't get the code until after a very long time. bad service.

Negative experience: Equipment bad quality, always crowded, never any machines or benches open.

Fantastic experience: Wast amount of available equipment, you are spoilt for choices. Management is approachable and friendly, great, supportive environment.

Fantastic experience: Big gym with lots to offer. Excellent PTs with extensive knowledge. A very friendly atmosphere, would not go anywhere else

Fantastic experience: The best 24 hour gym I've been too great equipment great people good vibes

Fantastic experience: Been a member for Quite a few years now & i love it at kiss Gym Acton - Great equipment fantastic friendly staff always clean Good variety of classes Great management team.

Fantastic experience: Recently joined this gym and super impressed by the timetable lots of dance fitness options, ladies only classes, kettlebell classes, kickboxing and more

Fantastic experience: Got a tour of the gym when I visited. Looked like a nice place. I particularly like the idea of 24 hour opening and the different studio spaces.

Fantastic experience: Been a loyal member for many years now. Great knowledgeable staff that look out for your health and wellbeing. Fabulous large boxing area the best in west london Cardiovascular machines in abundance free weights and resistance equipment throughout. Gym fitness classes running daily.. I no longer live in west london but still travel here 4 to 5 days a week!! Great price fab staff good gym facilities.. From the young to the old a gym for everyone!! Best gym in West london.!!

Fantastic experience: I've been there for so many years... Honestly hands down for the money.. The best gym out there.. 24 hrs.. Parking.. Boxing area is wicked.. Clean.. Friendly staff.. Kick boxing class is amazing one of the best.. The instructor omg.. Great passion.. Professional staff.. Best manager ever listens to when ppl. Complain..

Positive experience: But of a run down gym that can definitely use a little TLC. Prices are reasonable enough. Make sure you find a time when not a lot of the gym heads are there as they have a tendency to block out multiple machines for long periods of time for themselves and their workout companions. Safe gym with loads of cameras and security measures though. I'd recommend for those who can afford to be loose with their workout times.

Positive experience: Love getting a quick workout in the morning before work. My PT Katarina is amazing I highly recommend! She's incredibly knowledgeable and helpful

Negative experience: How do you cancel membership no staff there no one picking up the phone?

Fantastic experience: Cheap.amd lots of equipment brilliant gym

Positive experience: Great gym and equipment but aircon is practically non existant, on busy days you will feel like you're working out in a sauna...

Negative experience: Terrible when i arrived today they refused me to enter because i was forgotten my password

Positive experience: Big space with plenty of equipment. I get there for 5am. There are many regulars that attend at that time, bit still loads of space available. Wish people would put the equipment back more often though. Never had issues with staff, don't ever see them at that time.

Negative experience: We registered for only one month but they automatically without any notice starting to charge us each month. Please cancel your direct debit before finishing you period otherwise, they will charge without any notice.

Negative experience: Horrible and smelly. I felt like everything was dirty...

Negative experience: The most filthy and dangerous gym I have ever seen. Rude, aggressive and unhelpful stuff. Avoid!

Negative experience: most of lockers damaged. Machines old and no working properly. Classes sometimes running not according the schedule. Management doesn't care

Negative experience: I just started using the gym and I notice that the toilets are super dirty, the equipment are old and some of them need maintenance, no fresh air and smells bad. The good part is that they have parking and quite a lot of space to exercise. But in general I wouldn’t renew my membership there.

Fantastic experience: Very clean even during covid. The female section is a lot quieter. The downstairs is very big and the stuff are very approachable.

Fantastic experience: Good place for the training . Nice selection of weights .

Fantastic experience: I love this gym, it has all the equipment you need for a work out. You get to meet some nice people in there especially when you begin to go on a regular bases. It can get busy but that’s just part of life! There is always other equipment available if it’s taken anyway. The showers are really nice and u get free parking too! Best gym I’ve ever been too!

Negative experience: some trainners are really rude. some bips you on the way to park and overtake u agressively cos you slow down in slow areas that have bumps to reduce your speed. aparently if you are not driving a lambo you are not alloud to go slower to not hit the engine in those bump cars that i never put there.for then get in and do nothing... they are all there just talking... not even inside the gym room.. then i dont see noone cleaning at all.. and not bcause of covid... we are all sweating... cleaning every hour or 2 some key areas should be scential... but then i have to assume this is why is cheap...

Fantastic experience: Very good gym , clean with a lot of equipment a lot of space , very good classes and very professional personal trainers

Positive experience: Good gym. Very big and full of good kit. I was a member few years ago and nothing really has changed. It would be four stars if the gym floor wasn't such a mess.

Fantastic experience: Very big even when busy you can easily find something to do

Fantastic experience: Not bad. Fits my needs. No hassle 100%

Fantastic experience: Barely need to wait for a machine! Complete and big space :)

Negative experience: Bought a day pass on hussle. Code didn’t work. No staff on site. No staff available on the phone. Computer was off in reception. Trainer downstairs didn’t want to help or be pragmatic. Avoid at all costs. Another meat factory gym with 0 customer service.

Fantastic experience: Loving the variety of punch bags to make it to perfection a really hard punch bag further away from wall great place to workout . Marcus

Negative experience: Not the worst gym. But cleaning by staff and members seems to be non existent. Perhaps it’s on par for the area?!

Positive experience: Good gym for teens to get started in fitness. Average equipment. Friendly people. Desperately need new lockers and an upgrade in some equipment.

Negative experience: I have just stopped my subscription to this gym. I hope to find a gym more suited to my needs. During lockdown I elected to give them half my monthly subscription when the gym was closed. I received not one communication from the gym. Also I found it to be not a customer focussed gym. In all the years I went there only once did a member of staff speak to me. Hopefully I can now find a more friendly gym. On the plus side it is well priced, well equipped and reasonably clean.

Positive experience: Fine self-service gym. All equipment, no qualms

Positive experience: It's a good gym. That's it. Good. Nothing special, the gym floor itself is always busy with the same regular gym goers using the same gym equipment day in and day out so it's pretty annoying sticking to any workout plan as those regulars tend to stick to only 1 area of the gym - the Free weights. The hygiene is also a little bit of a concern and the smell, Jesus the upkeep of this place is horrendous. Would recommend for a quick session and bounce.

Negative experience: I joined this gym as its advertised to be designed for women, the women’s area is smaller than my bedroom. The main floor space is mixed which is not a problem but the smell of sweat is unbearable. The whole gym feels dirty and unhygienic. Specially with covid you would expect the cleaners to be all over it. The women’s changing rooms are really dark, using low lighting to hide the dirt? There is no cleaning equipment to wipe equipment down, not enough free weights and some of the machinery is not suitable for petite women. I went once and never again. Only good point is that the parking is free. Price reflects the gym, the classes are near enough impossible to book.

Fantastic experience: I have been going there for the past 5 years, One of the biggest gym ,great people very good PT ,with a huge free parking,and the price is absolutely affordable. I recommend

Positive experience: The main gym is a huge, light warehouse type space with lots of equipment. The only problem is that the free weights are always in disarray despite the best efforts of the management. Put them back where you got them, people!

Positive experience: It's a good gym for what you pay. The communal bathrooms were always a bit dirty and it would have been great to have had actual cleaning materials to clean the equipment instead of just a paper towel. I enjoyed the yoga classes but found it incredibly distracting as there is no sound isolation so all you could hear was the equipment being used. If you're just looking for somewhere to blast out a quick workout this is fine.

Fantastic experience: Handy 24 hours opening times. Good range of equipments and brilliant workout sessions.

Positive experience: It’s a good gym but a few things: 1. It’s little bit dark 2. Needs more bars and free weights 3. Between changing room and the gym is too cold 4. You need to enter your PIN twice going to the gym and entering the changing room which feels a bit unnecessary 5. Some lockers are broken 6. 1 of 3 equipments are out of order, maybe for decoration. A few good things: 1. Free parking 2. Not too busy and everyone seems cool 3. Cheap 4. Good changing room shower and toilets

Fantastic experience: Great gym. Great equipment. Lovely staff and users

Negative experience: Good selection of machines but overcrowded and seems unhygienic