Bannatyne Health Club And Spa

Negative experience: I visited Bannatyne York today. To say this is a spa wellbeing place, you are greated by the reception staff at the gym and taken up to the spa. I was then asked to make my way to the relaxation room which was nice. They had hot seated chairs but I was fully clothed, so I could not enjoy them. I sat in the relaxation room till my treatment, the therapist took me to the treatment room and there was literally no communication from her. I can’t say the treatment was the best, I am disappointed here and won’t be returning. This Spa needs a new manager to really review its services and customer services because it’s nice enough but the customer service is shocking including the treatments. I feel like I’ve wasted my money here. Such a shame.

Negative experience: AVOID! Appalling customer service. Booked a spa day for a birthday experience 2 months in advance and the site PLANNED to close half the facilities on a fully booked date giving me 4 days notice. Matthew Emery General Manager doesn't bother to read suggested resolutions and instead processes his own resolution leaving me with a voucher to use in a short space of time. Laura Lilley Regional SPA Manager did not respond when asked for complaint to be escalated, she did not pick up the phone, no care. They both have no empathy or understanding towards customers and quickly palmed my complaint off to anyone who would like it. I will never book with Bannatyne again.

Negative experience: Our recent visit to Bannatyre Spa in York left much to be desired. We booked a spa day with three treatments, scheduled from 10:30 to 11:15, expecting a relaxing experience. However, the hands-on treatment time was cut short, lasting just 20-25 minutes rather than the 45 minutes advertised. The therapists only began our treatments around 10:40 and ended by 11:05, despite us being in the room promptly at 10:30 and completing our consultation straight away. The food was equally disappointing—the tea was weak, and the avocado on toast was sparse and flavourless. Despite the spa's assurance that everything is freshly prepared, the quality felt far from a high-standard spa experience. When I brought this up to the Spa Manager on the day, I was simply told to submit my complaint via email. Their response was disappointing, merely explaining that treatment times include “collection, consultation, and undress/redress” rather than addressing the actual shortfall in treatment time we received. We wouldn’t recommend Bannatyre Spa in York and feel that they fell short of delivering both quality service and customer care.

Negative experience: My wife and I attended a spa day here, and we are regular spa goers, but it is probably the worst we have ever experienced. The package came with 3 back to back 15 minute treatments, which were all finished in less than 30 minutes.... You have to pay £10 to have a towel !!! (you also pay a £10 deposit as well, but get that back) - The towel was well used and a bit thin The lunch options were soup, baked potato or avocado (and poached egg) on toast - so not a big choice. We both had the avocado on toast and had to search for it on the plate, as the topping was so miserly, more like poached eggs on toast, with a teaspoon of avocado mix. When we raised our concerns with the manager on the day - they couldnt be bothered to try and resove it and told us to email our concerns in - We wont be going back.

Negative experience: Came for a spa day. There is nothing “spa” about this place. Had to hire your robe, towel (you only got one) and flip flops. Felt like we was at our local gym. Pool freezing, jacuzzi was that strong with chlorine it burnt your eyes. One of the saunas was as cold as the pool. The showers are dirty and look like they’ve not been cleaned for weeks. Children able to use the pool. Don’t waste your money they shouldn’t even advertise this place as a spa.

Fantastic experience: Wonderful afternoon of relaxation and pampering. On arrival the young gentleman on reception was fab. Kind and most helpful explaining about what to expect, booking us in, showing us where to go snd generally just really welcoming. Swimming pool and steam room were great then on to the relaxation room. We went a little early so we had time to enjoy the warming beds. Room was nice (speakers a bit tinny with the music which buzzed a smidge). Then into our treatment room. Ladies were really respectful and welcoming. We had a Swedish massage and a facial. Absolutely fantastic! So relaxing and really thorough. Couldn't fault my day at all. Finished it off with one of the cafes smoothies. Also tasty. Thank you all.

Positive experience: Great Gym with great facilities. Right off York ring road so convenient to get to. Swimming pool,can get busy and best to avoid the aqua aerobics times if you just want to swim. Nice cafe with friendly staff for coffee, drinks and food afterwards. Good programme of classes instructor led and virtual. Good PT and physios on site. Spa treatments if that’s your thing. Clean and friendly.

Fantastic experience: wonderful place, lovely staff, complete satisfaction

Negative experience: Member for a year, one word: AVOID. Kids running round and screaming. Very dirty and parts look like they are falling into disrepair. Pool, sauna and steam room are closed often and when they are open they smell like feet and sweat, the gym equipment is out of date and often out of order. Showers are dingy and they put the price up twice in a year. Staff are nice though.

Positive experience: Me & the wife booked the spa treatment & neither of us was very impressed, maybe our expectations were too high but the sloppy half hearted massage simply wasn't worth the money.

Negative experience: Tried calling to book a one day pass. I’ve tried 4 times and no one picks up the phone. I called Roko and they answered straight away.

Fantastic experience: Went here for a swim, we managed to time it right as they have a fitness class before we go, so when we got there the pool was fairly empty,did 10 laps then spent 10mins in the spa pool, it was lovely and warm. The showers are all separate so you can have a good shower they are always clean, the changing rooms are spot on and there's even a spinner to spin dry your cosy very handy indeed..

Negative experience: Came here last week with my husband for spa day and treatments, we both went for head, back and foot massage both felt good at the time BUT following day we both started with pain in hands wrists and knuckles which got worse as days went on to the point where we couldn't grab properly struggled to open a bottle or even change gear in the car, after a week finally got function back in our hands and wrists, the only thing we could put it down to was a pinched or trapped nerve from the massage definitely won't be returning

Fantastic experience: Went there for a treat nice clean place Went in hot tub and cool one had a swim in the pool . Then showered and went for the best part into softly lit relaxation room with stone hot beds before my spa treatment so relaxing with the soft lights and music . then got took for my treatment half hour back massage with soft music playing soft music and the aroma of what they use then half hour facial absolutely lovely feelings to just lay and be pampered for an hour

Fantastic experience: Went to celebrate my 40th birthday with 8 other women all booked in for treatments. The best massage I've had in a while came out feeling refreshed. Enjoyed the relaxation room with low light and music. It's nice to see free water on offer. Had lunch was enjoyable. Didn't get to experience the rest of the spa day due to travelling but will be likely to book again for a full day.

Fantastic experience: Love the classes and facilities

Positive experience: I was gifted the voucher for a day pass with 3 treatments. I took a friend with me and purchased a day pass. There was some confusion with the transfer of the voucher, but the staff were flexible and were able to offer a later appointment for the treatments as we were travelling some distance. The gym was large and very well equipped, the pool was nice and the changing rooms were nice to use with great lockers. The steam room and sauna were great and very relaxing. The treatments were very good, and Talia was a very good masseuse, but they were quite short and if I had paid for them I think they would not have represented good value for money. All the facilities were clean, and the coffee was very nice. You were able to bring your own towels, which saved the expense of hiring them, which I think is a real positive which I hope is retained, particularly as this an environmentally friendly way of towel usage. The reception staff were a little off hand, and a more comprehensive explanation of eg the lockers, which a very helpful cleaner explained, would have been good. It was a really enjoyable day, and I would recommend.

Negative experience: I had booked a spa package for me and a friend for our birthdays I rang and spoke with Kimberley on reception as unfortunately I had an emergency with my son and could not make 10am treatments I asked if they could be moved she said they couldn’t as it had to be 48hrs before she was not very accommodating or helpful she was talking over me a lot, I asked if we could use the facilities seen as we had paid and was losing the treatments she still said no which I do t understand why we couldn’t have use of facilities that we already paid for, I found this absolutely disgraceful considering anyone can walk in and pay for the day to use facilities it made no sense. Not very accommodating at all and ruined 2 people’s birthdays.

Fantastic experience: We do the Red Letter Spa Days a few times a year. Always a fab day out and the spa relaxation room and massage are the highlight of the day.

Negative experience: Supposed to close at 10 pm, but they kick you out at 21.45. Unfortunately, broken equipment can take weeks to fix. If you go for a workout around 20.45. You're reminded every 15 minutes on lough speakers what time the gym closes which makes you feel like they want you out the door, which is not what you want when trying to unwind and releave your stress after a day's work.

Fantastic experience: Great gym

Fantastic experience: Friendly staff, very helpful and the facilities are great too, the gym is never too busy and always room to have a swim and relax too.

Fantastic experience: Amazing relaxation treatments. Back/Leg Massage, Scalp and Facial. Sauna and Steam Rooms are piping hot! Thanks Thalia and Onek. Highly recommend to anyone. Andy and Poppy.

Negative experience: We went for a spa day to York especially for my birthday. Unfortunately, we arrived slightly late as our taxi was delayed, 10 minutes late overall, but called in advance to let them know. We arrived and had to stand in the queue at reception. The receptionist refused to let us have spa treatments even though we had paid for them and refused a refund as we had arrived 10 minutes late. They didn’t even bother accommodating us or listening to why we arrived late and told us we couldn’t have the treatments, on my birthday.. We just had the scone and hot drink as part of the spa package and went home. We were extremely disappointed and would not recommended! You can get much better deals and nicer spas so look elsewhere. Awful experience..

Negative experience: Didn’t feel like a skilled massage- very minimal pre massage questions ie intensity, sore points etc we were running late due to an accident on the way but still minimal pre questioning. Started off nice in relation to pin pointing muscles etc but then was very generic. Same with the facial. Felt a bit inexperienced. No questions about skin type or worries etc. we filled a pre questionnaire but neither of the staff checked our names. Also the staff were constantly talking to each other through out- we could hear lip smacking and they kept talking with their hands. My masseuse walked out mid way which I’m not sure why but I felt like that docked my time as my friends facial finished after mine. Was below average, wouldn’t come again and I go to Bannatyne a lot for spas across the country

Negative experience: I was a member at Bannatyne for a year within that year membership the spa pool was constantly closed and they never had both steam rooms and saunas open at the same time due to energy costs which is understandable but since I was paying a lot for my membership and the rooms were busy it would be good to have the option of both rooms for the sauna and steam room. The equipment was filthy on gym floor, I mentioned this a few times to the reception team and nothing seemed to get done. When I put my cancellation in for my membership I was also told I had an unpaid fee on my account which wasn’t possible as I never booked onto a class and paid for my membership upfront. Since then I am now a member at Roko York and the staff are so friendly and facilities are amazing!

Fantastic experience: Such a relaxing spa morning. The massage, facial and foot massage were amazing. Definitely will go again

Positive experience: Friendly staff, clean pool,changing room and toilets. Nice and big car park. The pool isn't very big but it wasn't busy so not an issue. 2 jacuzzis,2 steam rooms and 2 saunas. All areas looked clean. The cafe could do with some improvement as the coffee wasn't great. (I think it was meant to be Starbucks but it tasted like water flavoured coffee). Cakes were good For the spa day they charge you another £10 per person (for towel, gown and slippers) all the other spa's I've been to, this is included of "spa day". It's not like you booked a swimming timetable. For the prices for the spa day it was a very cheap move to charge another £10 for some very dry and rough towel and gown that at least could do with a bit of fabric conditioner with the wash. We had treatments booked as well. The ladies were nice and friendly but the quality of massage I'd say is a bare minimum. The speakers throughout the "relaxing area" were horrible and had cracking sounds which was very annoying. Might visit again but will not pay for treatments. Definitely not worth the price.

Negative experience: Now ill say straight away im a typical man who generally thinks a spa day is a waste of time as I can not still still for more than 5 minutes! BUT...... It was an enforced day off from work and I was looking forward to it. I'll get to the point. Its not a spa it's a gym with treatment rooms. instantly you feel uncomfortable walking round in a robe that doesn't fit you in public areas that gym members are using. myself and wife had a treatment in the same room and we were very happy with the service the 2 ladies gave us but then we have to walk back through all the public areas and back through the changing rooms to then meet up again at the pool area. if you want a spa day go to a dedicated spa as this wasn't worth the money

Fantastic experience: Excellent experience great staff

Fantastic experience: Really nice place to relax

Fantastic experience: I had a very good massage from Amelia thank you so much

Fantastic experience: Fantastic day. Treatments were amazing and the pool, steam rooms and saunas were just perfect. Staff were so wonderful which made foe a perfect day.

Fantastic experience: Recently joined with my partner and very impressed! Gym is as good as any gym you will find. Well planned out and all the equipment you could need. Classes are superb and so much choice. Swimming pool, steam rooms, saunas, jacuzzis all excellent. Haven’t tried the spa yet but everything you can think of is on offer, for extra dollar of course but there is a relaxation room which is free to use and has heated stone shaped sunbeds which are really cool. The café although great service, especially from Jordan, top bloke, is my only gripe. I expect a healthier and more varied menu but unfortunately its cafè food and the majority is microwaved sort it out Dunc! Shakes and smoothies are spot on though. Overall, real quality gym with over friendly, knowledgeable and polite staff, clean and never gets to busy 5*

Fantastic experience: Great pool, steam rooms and sauna. Tidy changing rooms

Fantastic experience: Fabulous massage. Feeling very relaxed. Can't wait for my next one.

Positive experience: We booked a spa experience - treatment and use of the “spa”/pool area. Our massages were lovely and the girls were friendly and professional, however one did chat to us throughout which was a little strange for a massage. After, we(were advised to go get our “spa bags” (towels, robes, slippers) much like other spa experiences, however when we got to the reception we were asked to pay £8.50pp… we did not bring our own towels as usually with spa access these are provided, however the place gave more of a sports club/leisure centre feel, so it may be my own fault for not realising that it wasn’t to be a typical spa day. The girl on reception was fairly curt and short with us when I asked if it was included. I said “I would’ve brought a towel if I’d known” she did ask me if I had a check in call which usually explains this, but they didn’t relay this info on the phone. She didn’t offer any other solution until I saw individual towels on a shelf and asked if we could just use towels rather than the whole “spa bag” - £3.50pp to borrow towels. The whole experience after our treatment wasn’t great and not what’s expected from a spa experience. As I said, perhaps I should have done more research but we arrived just after 3:30 which tied in nicely with schools coming out and swimming lessons so the changing rooms were fairly chaotic. The pool area and steam rooms were nice and clean, but unfortunately I won’t be rushing back for a “spa experience”. The extra charges felt very money grabbing. I’ve since looked on my experience voucher and found that “spa bags” are included in the voucher, however the person on reception made no effort to check this. Maybe she’s on commission.

Negative experience: I was hesitant to do this, but on many weekends including today, I found that it takes a very long time to receive your food. This is mainly due to being understaffed behind kitchen. The pool is very cold and children get blue lips after 20 minutes of swimming lessons. I have reported this to previous GM, but it was left unanswered. I am still waiting for pool response from a few months ago via Becky Adlington Swim stars. The gym is well equipped, but the most machines have the drink holders missing and rowing machines need new brackets.

Positive experience: Great staff! (Especially, theropists) Lovely and clean. Lots of parking

Positive experience: Enjoyed massage and facilities but treatment very quick not the 70mins was expecting....would do again but looking for more for my money the body scrub not what I expected more like exfoliation and not full body I'm going on holiday soon and wanted beach ready. They also charge for robes and towels which I think should be included as that's part of spa experience

Negative experience: Got a gift experience for here came from Bolton to York before arrival had to fill in questionnaire day before re health conditions feel this should be done when booking in case any issues mentioned to spa staff was advised they would tailor treatment ....visited pool area with steam room and sauna one jacuzzi couldn't be used as girls told not to had some red tape on not clear couldn't be used....this area was perfect ...went for treatments requested full body scrub and back neck and shoulder massage my partner enjoyed it more than me and had more of a massage it says 70mins but we out after 50mins I have had massage all over the world but was disappointed with this experience ...will look elsewhere next time

Fantastic experience: Fabulous afternoon at Bannatyne with a lovely massage and mini facial after a couple of hours if chilling by the pool

Positive experience: Mens changing rooms are dirty, shower cubicles and tiles are filthy, with often no shower gel, tiles missing in pool. Jacuzzi and steam rooms often breaking down. Half the lockers don't work. Staff are helpful.

Positive experience: It was a lovely relaxing day. The pool was lovely, the treatment I had was great and I liked the café. It would be nice if they had a clothes drier for swimming costumes.

Negative experience: Absolutely filthy, a recent visit shocked me....I was advised there is a change of management....let's hope it makes a difference.... Staff don't seem to care they just stand around chatting to each other....

Positive experience: The cafe area is lovely & clean. Unfortunately the coffee machine was out of order on our visit, but that wasn't an issue for us. The pool area was fine, there could have been more seating but there was storage boxes for personal possessions. The treatments were lovely as was the relaxing area. I am still waiting to resolve one issue that I have raised with the receptionists, but I a still waiting for an email/phone call - I have tried several times yesterday evening and today with no answer. We were asked if we wanted to hire towels & robes and if we wanted a bag to put them in - to which we replied yes, I confirmed if this would be refunded and was told yes when the robes are returned. On departure we returned the robes and handed the bag to the receptionists she said we could keep the bag. We presented the card for the refund and walked away.after checking our bank the following morning we found that infact only some of the refund money had been returned. I called the receptionist to which he informed me that actually we purchased the bags and they aren't refundable, but he would resolve this for us due to their error of not informing us. and we would get an email and a call when this was completed and our money fully returned. 24 hours later I have had no calls or emails, & therefore no refund or contact from the spa. Not once were we told we wouldn't be refunded for a bag that was offered to us to use. I am disappointed that I have now had to call several times with no answer and money is still not returned into my bank.i would warn everyone to read this and not use the bags because actually they aren't refundable and you may never get your money back, like me. It has put me off going again, as I felt it was done sneakily and they pry on people who aren't regulars. If they were honest from the get go we would not have 'hired' the bags and would now be better off. I'm very disappointed and hope this will be resolved soon.

Negative experience: Very poor service totally got our treatments wrong. And when we tried to have somesort of compensation we was just told we could have a spa for the day. In york which is 157 miles away and was told when we wanted to speak to the manager lisa she had come to a resolution and that was the end of it never even spoke to us in person just sent a email. Appalling

Positive experience: Wowcher Spa day with friend. Reception was understaffed and very slow. Should have explained the day to us as we've not been before. Managed to sort it out ourselves and enjoyed our facial and relax. Afternoon tea was a scone and a glass of prosecco. Little disappointed.

Positive experience: Great place for a workout.

Positive experience: I joined this gym as it was within walking distance of my house. The staff are friendly and there are always plenty of machines to use even during peak time. The changing rooms are spacious and well equipped. The water from the drinking fountains isn't cold, which is a very first world problem, but if pure gym can supply cold water, then so should other gyms. Really glad I joined.

Fantastic experience: Lovely spa day with massage and a swim!

Fantastic experience: Went here for a spa day although we had a fantastic massage you can’t relax too much for sound of the gym weights been dropped

Fantastic experience: Lovely clean facilities

Fantastic experience: Oh SO relaxing I plan to visit more often.

Positive experience: Been a member now for almost a year, and really great place to workout and unwind. Staff are really friendly and welcoming. Plenty of facilities though the pool is a little on the small side at 20m. However great little gym, can get a little busy at times, especially on the free weights section. Food and coffee is lovely and regularly like to unwind in the cafe area after a workout. The only downsides I have is that the hot tubs do go out of action quite often, manly as a result of spa day treatment visitors who fail to use the pool side showers. After using sauna and stream rooms and jumping straight into the tubs. I wish the children allowed in the pool was pushed a bit later than 12pm, as many older members do get frustrated with children being there so early. I think it should be pushed to 3pm onwards for kids.

Positive experience: Only 1/2 massage not an hour stated at 9.15 and fi ished by 9.45

Fantastic experience: After reading the negative reviews, I was nervous to visit but I honestly have come away wondering why a lot of the reviews have something bad to say about this place. It was clean, all the facilities were working just fine, it had all the essentials any other Spa has. We felt the pool was slightly cold, especially when families are welcomed to swim in there, however, it's only similar to any other spa which offers a plunge pool. We were very satisfied, I think it's a shame pregnant women only have access to the pool and have to pay the full price but we accepted it was as a treat. From a fair and reasonable cost perspective, I think it was a good deal with the treatment although it was for a short time, but I do think when you get a deal with things included, then essential items should be a robe, slippers and locker. I think £8 per person is steep for the hiring of these, I'd rather not take home the flip flops and bag, and hand it back at the end, especially when you give a £10 deposit as well as. Apart from these things, we would definitely be happy to return going off the facilities and cleanliness but perhaps not ideal Spa facilities for pregnant women for the price matching anybody else. We also met lots of lovely members who were really friendly

Positive experience: Would be an ideal local leisure centre, to enjoy the poolside sauna and steam rooms. But wouldn't use it as a luxury spa facility- a bit too basic and busy with regular members. The treatment- massage and facial was lovely, relaxation room is the best room of them all clean, quiet and as is stated- relaxing. Very reasonably priced cafe. Overall good value for money but as stated more a basic sauna after swim kind of centre than a luxury spa day.

Fantastic experience: Great spa facilities and had the best facial from Oksana

Fantastic experience: Excellent visit great value for money. The treatments were excellent. Will certainly visit again

Fantastic experience: Is an excellent place for exercises

Positive experience: Only interested in changing on Instavolt charger. However one of them wasn't working

Fantastic experience: Such a relaxing afternoon spent there. Massage and facial was just what was needed. Staff were so lovely.

Positive experience: Not a bad gym. If I'm honest everything and everywhere needs a good clean !

Positive experience: Had a great spa day here. Great staff and clean facilities. One of the better Bannatyne clubs!

Positive experience: It’s okay but the air con in the gym is never on so it gets too warm when working out. Things like the drink stations are often broken. But the gym itself is good and spa pretty good. Often spa pools are closed tho.

Negative experience: My wife and I booked a spa treatment which was very good but it wasn't relaxing as the noise from the gym could be heard through the thin walls also the food hall was closed due to health and safety the lady on reception said we would have stayed a lot longer and spent more money if we could have eaten so it spoilt a day out after travelling over 1 and a half hours to get there also the manager didn't seem too bothered about the disturbance

Fantastic experience: Had a great spa day, lovely surroundings, great massage. Very relaxed, pleasent eating and drinking area. Hope to return

Positive experience: Been a member for about a month and like this gym. It's got a great atmosphere and lovely staff. Think the only fault is the upkeep. Staff work hard to keep it nice and do a great job but still are some issue that the company as a whole need to sort. The pool is quite cold and the two jacuzzis are often out of commission which is such a same.

Fantastic experience: All the staff were so nice and helpful

Positive experience: Firstly, massage and Swedish scrub was amazing! My boyfriend and I were able to go in at the same which made the experience lovely. However, be spa facilities are extremely outdated and boring. I don’t really think 2 saunas, 2 steam rooms and a pool equates to a “spa” when you have competitors like aqua sauna at centre parks! Overall wouldn’t come again but staff were lovely!

Positive experience: Good facilities but I had a male masseur and was not told in advance or given any choice as to male/ female.

Negative experience: The facilities are OK, the shower area could do with a decent clean or refurb. The studios are often dusty/ dirty. But the worst bit about them is their customer service when a mistake has been made. I've been trying to resolve an issue for months and they seem to be ignoring what I'm saying.

Fantastic experience: Nice and quite for a Wednesday evening.

Fantastic experience: What a beautiful, spacious and clean place! The customer service blew me away, especially Samantha from the spa who gave me a beautiful massage, tailorer to my needs. She was super polite, informative but not pushy. The man with dark ginger hair and a longish beard at the reception also went out of his way to welcome me and show the facilities, his name starts with 'T' but can't remember the full name. Beautiful day from the minute I parked, till I left after an awesome massage. Thank you!

Positive experience: Nice heated chairs in relaxation room in the spa I had two treatments so they arranged for them to be back to back in the same room. 2 saunas and 2 steam rooms, one steam room very noisy. Two hot tubs one was being cleaned the morning but in action in the afternoon. Also a cool water jet pool. Food was OK but a bit of a wait as understaffed.

Fantastic experience: Great steam rooms, pool a little cool, great sauna nice and hot.

Positive experience: Went for a spa day here and the massage was great, staff are nice too. The centre was very tired though, especially the pool area. It’s also disappointing that robes and towels aren’t included in the price, I would have happily paid more upfront and would have preferred a more transparent pricing approach.

Fantastic experience: Lovely relaxing day, Spa treatments were lovely x

Positive experience: Went to the gym for a year or so here and staff are friendly. The weights and machine area has been expanded but no additional equipment so you don't need many people for it to get busy. There's absolutely no atmosphere in the gym. The biggest problem is the pool, which is dominated by people who walk in the pool and those that do swim have zero lane discipline. My intention was to regularly use the pool but this lasted about 2 months after it was just impossible to swim at what I could call 'normal' pace without disruption. This place definitely has a spa feel about it and isn't really for those with a real focus on fitness. Regarding the food, don't think this is a Rudding Park dining experience, the chefs double up as till staff.

Fantastic experience: Great gym, friendly staff and customers, modern equipment and plenty to keep you busy for hours

Positive experience: Very friendly staff. Massages were amazing. The Starbucks there wasn't great, smaller sizes and not as good quality as an actual Starbucks

Fantastic experience: Had a lovely relaxing day. We used the spa, swimming, steam room & sauna. Had a back & head massage followed by a facial. Everyone was so friendly, we have decided to join the club

Fantastic experience: Great pool facilities, very clean and helpful staff. Myself and my friend went as a wowcher voucher for a massage too. Really worth the money

Fantastic experience: Clean, great classes,well equipped gym , nice pool and sauna plus good value for money and lots of parking

Fantastic experience: Freebie day but enjoyed swimming with my5 year old who's a member

Positive experience: Good consistent and well manage Club, feels a little dated in some areas which prevents me awarding a 5, almost there.

Negative experience: Really disappointed with our spa day. The club is very dated and scruffy and really does need a full refurbishment. My main issue with the place was the cleanliness, the ladies changing rooms and bathrooms look like they hadn’t been cleaned for days and the entire centre needed a good hoover. The massage was pretty good, however we were booked in for 40 minutes, which got shortened to 25 minutes and then was actually only 20 mins in the end! We were given a complimentary lunch as compensation, but I could have cooked a nicer lunch on a £5 budget at Aldi, the food was that bland and poor. Would not return, would not recommend, very disappointed, and VERY over priced.

Positive experience: Been a few times. This time they stated the free gift attributed to our spa day wasn't available. No alternative offered.

Fantastic experience: Very welcoming place, clean and spacious, enjoyed a facial and massage to arms and legs. Cafe was clean with good value choices, would certainly return

Positive experience: Nice surroundings, pleasant staff, very clean, would recommend the spa, shame the food area did not have 2 things we asked for off the menu. So had to leave hungry, if you are vegan take a packed lunch.

Fantastic experience: As always, very handy for chargers (InstaVolt). Very pleasant staff. Good coffee. Always reliable.

Negative experience: Been a member here for about 5 years, must say its slowly going down hill, seems that its just getting taken over by spa dayers! And us that pay a pretty penny for membership struggle to even get in the pool , and other amenities, one set of lads sat in the one working jacuzzi for over an hour and a half last week and wouldnt move to let paying regulars in , which id terrible really .signs in pool say no phones, I pads etc but yet the same spa dayers don't care which makes people especially the older ones abit paranoid when there snapping pic and making tik toks etc, I wouldn't mind but there are security cameras in the pool area and I've never seen any member of staff come in and say anything so obviously arnt keeping watch at all or don't care , very warn and looks dated. The vibe I get from alot of the regulars I see on a morning is the same, there sick and tired of not been able to access stuff, think the gym needs to sort certain days or times for day spa people or their going to loose a lot of members if there not careful as it cost alot for membership for nothing really !!

Fantastic experience: The spa treatment that I had was out of this world honestly had the best facial, scalp and back massage ever!!! lovely Parveen gave me unforgettable experience

Positive experience: The spa treatment was very nice and relaxing, we both enjoyed the scrub and massage and the relaxing atmosphere. We both enjoyed our massage, although it seemed to go by really quickly. I suppose that happens when you're enjoying something. However, the facilities, especially downstairs, are very dated, with visible wear signs, even on doors and... carpets, in some areas, which I don't find particularly sanitary. The cafe food was the most disappointing part of the whole experience. My risotto looked like a microwaved meal that I wouldn't even "cook" at home, it was "decorated" with three slices of cheese and three halves of cherry tomatoes. My partner's quesadilla was two pale tortillas with some chicken, grated cheese and what tasted like ketchup in between them, cut into wedges like a pizza. The smoothie was nice but I don't think they kept out the ingredient that I asked not to include, could have been a problem for someone with an allergy. We also had to chase on it as it did not arrive with the food. I suppose you don't go here for food, but I feel that if they can't be bothered to do it decently then stick to sandwiches and coffee ‍♀️ Overall, I wouldn't go back to this particular branch, I don't know if the rest of them are the same.

Fantastic experience: Been going for several years now... Nice and clean with friendly staff. 5 ⭐️

Fantastic experience: Very clean, civilised, and also they have two 50KW EV chargers in the car park!

Fantastic experience: We had a fantastic experience the staff were warm n welcoming very friendly and made us feel relaxed, the whole building was very clean and sanitised to high standard ,the pool ,sauna ,steam rooms ,hot pools, meditation room ,massage room ,so much to enjoy n relaxing ,we will definitely be going again

Fantastic experience: Amazing spa treatments and service and clean facilities with An amazing relaxation room with heated loungers. Beautiful pool and jacuzzis. Nice cafe only thing that let it down was limited menu. Not at all busy considering it wasa Sunday and mothers day. Very impressed. Shame you have to pay to hire robes though when you've already paid so much and would be nice to have a discount on cafe food.

Positive experience: Me and my daughter had a lovely day here. All spa equipment was in good working order, and good to have two of each sauna and steam room, plus 3 jacuzzi. Not very busy on a Thursday, so never felt rushed, and had plenty of space in the pool. The facials we both had was so relaxing, and it was great that it was based around our own cleansing routine, they just made it extra special. Would recommend