Bannatyne Health Club and Spa

Fantastic experience: Peaceful gym, and pools area. A pleasure to visit

Positive experience: This gym offers plenty if you are looking for inclusive classes, a pool and cardio equipment but is lacking in a modern weights area. Overall the club is looking a little dated compared to other offerings in the area and for the price a better deal can be found elsewhere.

Fantastic experience: Great place to train with all the mods and cons or kick back and relax in the spa, sauna, steam room, jacuzzi or the pool

Fantastic experience: Good class this morning

Fantastic experience: My gym really good nice people and always spotless

Negative experience: The Staff are fantastic! they are by far the best bit of the gym, unfortunately the facilities showers, changing rooms, spin bikes all need investment, the facilities at the sands center are far better and the price is very competitive. Look around both facilities before making a choice which gym to join.

Fantastic experience: Staff are lovely

Positive experience: Great gym it has challenging classes,

Positive experience: Good place to work out.

Fantastic experience: Me and my auntie went for a spa day, it's the second time we have been here, we love it. We enjoy making the most of the jacuzzi, sauna and steam room. The massages are amazing and so relaxing and the relaxation room is the perfect way to end the day. Would highly recommend Bannatyne

Negative experience: Terribly run down spa

Negative experience: Consider Bannatyne the Ryan Air of spas. Meaning infamous for questionable customer service and on the hunt for opportunities to charge you extra. We gave them a heads up that we would be 10 minutes late due to traffic. The receptionist said it’s okay as long as we accepted that it would eat into our treatment time. We gave the go-ahead. When we arrived at the spa they changed their mind and were reluctant to let us in on the treatment. Additionally they misled us into believing that we could swap it for another date. This turned out impossible just because the manager disapproved. This further took away the time we could have used for the treatment. From being 10 minutes late we ended up being deprived of the entire treatment experience. Overall, they were unwilling to help us. Considering they are in the business to help you wind down, this shows their incompetence in doing precisely that.

Fantastic experience: I went to Hairology. They are a ladies and gents hairdressers. Very good

Positive experience: Everything you need! Only missing 1 star due to hot tabs being Lukewarm

Fantastic experience: I've got to rate the staff at Bannatynes for the safety of the people inside when dealing with a situation they are responsive and explains everything. Thank you

Positive experience: I went for a spa day with a friend. Had a nice day but was disappointed with the treatment. It was supposed to be 2 x 30mins treatment and if I received 30min treatment in total I'd be lucky. The lady in the cafe was lovely and made you feel amazing but the rest of the staff didn't really speak or smile.

Positive experience: Good range of classes with great staff and opening times. Facilities and carpark do require repair, lighting and modernisation to fit with the price you pay every month. Changing rooms need upgrading and a really good clean.

Fantastic experience: Been to Bannatyne in Carlisle today for a spar day, had a lovely time very good treatment a lovely massage, all the staff where lovey and friendly would highly recommend. Will definitely be returning for other spar day in the future.

Fantastic experience: Well manged Health and Wellness venue.

Fantastic experience: I don’t usually leave reviews, however I was extremely impressed with the young woman on reception today 1-2-24, She greeted everyone with a great smile and welcome but what impressed me the most is how She went above and beyond for a disabled woman who needed assistance to the pool area. I Think her name was leila, total credit to the company!!

Negative experience: Do not sign up here for many reasons: health and safety, very poor customer service, and a dangerous lack of PT education. They are a failing company that does not care about health and safety, customer service, or a quality experience and will ensure you cannot cancel your membership (despite having an awful experience and providing evidence of why I should be able to end my contract). I came here pregnant and felt unsafe as the weights were never deracked, so I stopped going as I couldn’t lift the weights myself. They will not let me cancel despite being in a cost of living crisis because their company is failing and they need all the money they can get. I know I am not alone in this as a staff member even disclosed to me that another member felt unsafe after going through chemotherapy due to being weak and the weights not being put back. They also delay resolving issues and complaints you may have until 4pm each working day so nothing ever gets resolved same day, if they even resolve it at all. I have complained 3 times to front of house and gave proactive ways to resolve the issue (such as increase staff presence to derack or to ask for help, more signage) and nothing was ever done. The staff are also not very well informed about the rules of the club too. I was told I could attend Pilates throughout my pregnancy and I was the rejected publicly by the instructor in front of the whole class and told I am not allowed. I was also given advice to bench press as part of a fitness plan while pregnant which is extremely dangerous and you should not lay on your back, let alone load weight through your body on your back. PTs should not be allowed to give fitness advice to those who have disabilities or health conditions if they cannot tailor plans to suit their needs. Not to mention my partner lost his £1000 ring by the lat pull down machine and no one would review CCTV to check for theft or would go the extra mile to assist. They simply don’t care. I’d go to PureGym every time.

Positive experience: Pool too cold to use. Female changing room floors a bit dirty and the shower drains smell. Spa treatment was enjoyable but both the relaxation area and treatment room were also too cold. It would be nice to have spa music on in the relaxation room as opposed to radio music. Unable to try sauna as it was always occupied.

Negative experience: Sauna out of action for five weeks now. ( early Dec 23 to mid Jan 2024 & continues) Cleaning and general maintenance not as good as could be, or used to be. ( membership since opening as Livingwell ) Bannatyne own maintenance man parked in disabled parking space not very good example

Fantastic experience: Just joined the gym so far very happy would be nice if it opened later and maybe a little more maintenance req but other than that its very good

Fantastic experience: I bought the membership few days ago and I am very satisfied. I have been to the swimming pool twice so far - it is very clean, there is sauna as well and other facilities. And very helpful and professional staff.

Negative experience: Very poor treatments from "senior therapist" rushed and she talked the whole way through. We were taken in 15 mins late for our treatment and then finished on time. Very disappointed. Products are lovely as expected from elimis but not used to the best of thier ability. Real shame as this was a gift for a family member and they were equally disappointed. Relaxation room is lovely. Water beds so relaxing.

Fantastic experience: Superb service and treatment from Kim. If you want a professional massage from Someone who really cares, then book in with Kim

Positive experience: Very good and relaxing

Negative experience: Trying to book treatments was difficult, and none of the staff could agree on the times we had booked. The slots on the site were unavailable when we called immediately after checking. All other pamper venues give a robe and slippers for use during the day, but costs of £8 just for a hire applied here. Steam room was far too hot to sit in, scalding our legs as soon as we tried to sit, and jacuzzi was luke warm. Massage was poor. Fascial was lovely, and girls were pleasant, but the constant confusion about the treatment times ruined our day. Expensive compared to other venues and disorganised.

Negative experience: A very unpleasant manager(Lee) who does not understand customers, they launch promotions on Instagram and do not communicate with customers! Thank you to the beautiful girls who are the administrators of Chloe

Fantastic experience: Today it was great..... my spa day a week ago, not so much and despite being a member I was going to look elsewhere for massage... Kimberley today though was excellent!! And I'm glad I gave the spa another try. I wanted deep tissue massage and she did exactly that. Really enjoyed it and my body felt so much better after. She then did an expertly gentle facial and a deep scalp massage. Previously I had found the therapist talked too much and didn't take her cue from my silence and another who seemed to be just rubbing in cream rather than performing a deep tissue massage! Highly recommend Kimberley as she actually listens to what you want. My review of the spa would have been 1* but is up to 5* after today. Cafe is excellent with great coffee and freshly cooked food, reception staff are great but are having to work with terrible computer systems and the less said about the app the better!

Positive experience: The gym equipment is of good quality and fairly well maintained, changing area and lockers could do with a "little help" but staff is very helpful

Positive experience: Can be a great gym but getting more facilities out of action

Negative experience: booked with a friend for a spa day + 3 teatments 1)massage was awful at times painful she never bothered with neck and shoulders when i said i needed to focus on them areas too much pressure on spine. 2) scalp massage was non exsistent. 3)body scrub left my back sore . water but no gklasses in the relaxtion room and not enough beds ect for amount of people they booking in wont be going back think they need some training

Fantastic experience: Ideal place for keep fit enthusiast's

Fantastic experience: Brilliant club. Clean facilities and kind staff.

Fantastic experience: Best of the Bannatyne so far

Positive experience: Lovely spa. Nice relaxing atmosphere and great staff

Fantastic experience: So lovely place. I really enjoy time. So many options to relax. Clean and tidy. App so convenient to choose classes and treatments. Very friendly staff. Great cafe to choose for eat and drink. Car park very busy. No park space for motorbike and for pushbike very limited - struggle to use proper paddlock - bad design. Only downside - that during classes and locker rooms are too cold for me and my friends. Talk to some team about change slightly temperature. But still got cold ;-( Make sure you read T&C as many small prints are present. Still not happy with STRIKE - few occasions I have to reschedule or cancel - unfortunately even was ahead - couldn’t cancel which triggered my strike and banned from classes ;-( for month. Too long. If you have child then you can take with you for sauna, jacuzzi (minimum 12 age) or swimming pool for extra £15 per month - instead to pay £25 for full day. Staff the Best. Very kind And helpful- well done.

Fantastic experience: Surprise retirement present from my friends. The staff were friendly accommodating. Overall a great experience

Positive experience: Have been here on numerous occasions previously for a spa day treat but got to say I won't be rushing back. Pool area dirty and dated. Massage was good though. No afternoon tea offered like voucher detailed for spa day; so please don't advertise as this.

Negative experience: Very cold customer service

Positive experience: Staff are lovely. Out dated equipment old or broken wieght locks reported in Nov still the same in Jan. Post me some pics of your new wieght locks I challenge you lol. Poor lesson prep on water lessons. Taking up whole pool, leave a section free for other paying members not on water lessons. Or use a dynamic risk assessment. Anyway have a good new year people, The Hardest day you had is the one you never took.

Negative experience: Very disorganised. Was given a voucher for treatment and full use to spa area. Arrived and was not shown where anything was. Paid £6 for robe,slippers,towel I thought to keep. When leaving I had to return everything. What a waste of money! Arrived for the treatments which were unprofessional. They were late to start the treatments so we didn’t get the full time. Didn’t know where the hot tub etc was. So we left after treatments. We weren’t shown where the changing rooms or nothing were. Felt very lost and abandoned. Terrible service and waste of money and will not be going again

Fantastic experience: Lovely gym and spa, staff are very friendly. The spa was really relaxing and the two treatments were fantastic. Would definitely return for a spa day. Thank you Bannatynes.

Fantastic experience: I love this place .

Positive experience: Really friendly staff, gym is nice and spacious and pool/spa area is clean and does the job. Pool is big enough for comfortable lengths but isn't huge which is fine for my level of swimming. Gym has good techno gym kit and there's plenty of room for HIT workouts. There's mirrors at the squat racks Couple of machines out of order every now and again but usually fixed by the next time I'm in. Some members don't know how to replace dumbbells back in order and throw barbells down on squat rack after bicep curling... but not the gyms fault. Price went down to 39.99 last year which brought it semi in line with local competition, still being at top end of price bracket in carlisle. Just got an email to say it's now going up to 42.99 hence one dropped star. Overall a decent gym, really nice staff, clean and well maintained. But you pay for it.

Fantastic experience: Perfect facilities with very friendly staff. Group classes are lively and enjoyable. A good swimming pool and sauna too. But as much as I love the gym and the swimming pool, I can't recommend the spa section. I had a very unpleasant experience there and their specialist from hair removal is a very bad professional. The spa manager does not care at all if the customer is happy or not. So, I do recommend the gym, classes and swimming pool/sauna area but don't recommend spa!

Negative experience: Spa amazing but pool absolutely freezing and I wouldn't call the hot tub a hot tub as that wasn't much hotter.definitely in need of a revamp and to turn the temperature up!

Fantastic experience: Recently joined amazing gym clean pool and hot tubs nice saunas and steam rooms only 1 issue is 1 of the steam rooms is far to hot but the other is perfect great cafe staff allways go out of their way to help big car park great location great price for what you get would strongly reccomend

Fantastic experience: Excellent place loved my spa day...the relaxation room was an extra bonus will definitely go back.

Positive experience: Nice and clean, staff are lovely. But 8pm closing time on the weekend whereas Dumfries is open til 10pm and all equipment being techno gym let's it down for a more premium health club

Fantastic experience: The most enthusiastic manager I've ever came across when entering the building this morning and the best treatment I've ever experienced by Amy, she was friendly, personalised care and for such a young lady she was so highly professional, experienced and just fab at her job, a true asset to the team!

Positive experience: Amazing atmosphere at the gym and brilliant spa facilities. The only downside is that they have a small Free Weights Gym side.

Positive experience: Excellent gym with superb facilities

Positive experience: Recommend a visit here enjoyed the spa. It was evening time. But very quiet! Very clean and had a nice cafe area! Not sure about times for children to visit though. Feel due to various reasons Not enough adult only time! And no family change! However would definitely visit again!

Fantastic experience: Great workout and the swim. Lovely relaxing surroundings.

Negative experience: It's an OK gym, joined for 3 months Late 2021 and left. It is and there is no getting away from it, by far the most expensive gym around and not the best facilities either. Other gyms in Carlisle (And I mean gym) are far better equipped with up to date spec machines. Besides the reception, cafe area (Which is nice), I think it looks tired and dark. I can afford to go but with so many choices at less than half the cost id be a fool to spend the monthly sum Bannatyne wants. Noticed you can't sign up month to month either now, so with the £25 joining fee id have to pay £81 first month for full access. Tied in for 3 months so month Two and Three £112 wow.... £56 a month by the way Staff seemed nice but never really interacted with them and I didn't use the cafe.

Fantastic experience: Excellent experience would just like to thank luke for his advise and help with his coaching made you feel welcome and nothing was to much trouble.

Positive experience: Lovely pool, saunas, steam rooms, spa pools and gym. It's great for members, however there are limited areas poolside (e.g. loungers) to relax. Also bare in mind if you are visiting for a spa day there may be loud children splashing about in the pool!

Negative experience: Pool was cold, jacuzzi was also cold, showers no better. Went on a Virgin experience spa and was disappointed. The treatments were amazing though and the girls were lovely and tried to make up for our time in pool area.

Fantastic experience: Staff where great and helpfull enjoyed our visit

Fantastic experience: Loved it! Friendly staff and clean relaxing environment

Fantastic experience: Went for spa day had free use of pool sauna steam room and jacuzzi before time for spa treatments massage and swedish facial had and it was very relaxing girls were very nice in spa .

Positive experience: Gonna miss this gym. Great staff. Moving down South so no more Bannatyne.

Fantastic experience: Excellent facilities and staff, as well as nice guests. Highly recommended

Fantastic experience: Great gym!

Fantastic experience: Friendly staff. Good facilities

Fantastic experience: Excellent spa experience

Fantastic experience: Great experience, feeling totally relaxed.

Fantastic experience: Wonderfull place with wonderfull qualificated staff!

Fantastic experience: Very clean perfetanel staff

Negative experience: I was kicked out today mid workout by the police. The manager called them as I didn’t wear a mask as I entered. I explained I had a medical reason and showed them my card but this did not help I was still told to leave, If you have any conditions that stop you wearing a mask, please beware, Bannatynes health club Carlisle will be hearing from my solicitor and doctor, how degrading.

Negative experience: Previously been a member unhelpful staff and dated gym.

Fantastic experience: Still best health club in Carlisle ✌

Positive experience: Classes are still good but for the membership I'm paying nothing on at an appropriate time. With children at school I can't get to 8 am classes then you can wait until 11am or lunchtime for a class. I'm considering going to another gym which I don't wish to do but Bannatynes no longer gives value for money for convenience. Also far few classes and spaces available. I understand the constraint of Covid. The gym suggested I run more virtual classes in my own in a empty room. Aren't we supposed to be helping keep people employed?

Negative experience: Expensive. Run down. Not worth it.

Negative experience: Complete rip off

Fantastic experience: Friendly clean. And plenty of space

Fantastic experience: Relaxing place, great facilities and the staff are great , we'll be back soon. Thank you x

Fantastic experience: I love this spa. They're wonderful. The staff are friendly and professional.

Positive experience: This gym is close to my home pretty good support staff if you need help good cafe to chill

Fantastic experience: Great facilities, was just travelling through. Very quick setting me up for a day pass.

Positive experience: The staff are lovely, but the place needs a serious overhaul, there are tiles missing in the swimming pool, the floor in the studios where we do Body Balance and Pilates (which is a lot of floor work) are dirty, and the changing rooms need upgrading! The gym area itself is well maintained, equipment is good and up to date.

Fantastic experience: Yeah, great place . Gotta use your membership more as once a week for it to be good value

Negative experience: Absolutely disgusting went as a group of 5 to have nails shellac for holidays (toes and fingers ) not one set lasted a week total waste of money avoid at all costs

Fantastic experience: Great facilities. Very modern, clean and friendly space. Good customer service. Definitely worth the money no matter if you go for a day , join the club or try the spa experience.

Fantastic experience: Overly priced cafe but all else, perfect.

Positive experience: I would like to give the facilities 5 stars. One member of staff was very loud and seems to shout all your inquiries across the reception and restuarant area. Jenna should be taught to respect peoples privacy. Pool walkers need a small lane cordened off for them. They are very aggressive and seem to spoil a good swim for a lot of people. There is a clue in the title swimming pool. Not a walking pool.just a simple lane seperator would be done very quickly without a fuss . Changing facilities are superb.

Negative experience: On the way up from South England to Scotland, thought I'd stop for a gym sesh/sauna + steam and then a massage. They booked me in for a massage at 5.15 so I kind of rushed my gym sesh in 50mins and only had 10mins in the steam room before getting showered and heading up for my massage. I was then told they were running behind and I would have to wait an hour, no real explanation why. Surely they could have told me that since I only booked the massage an hour before hand. I told reception as well and wasn't even offered anything as compensation. If I knew I wasn't getting a massage I would have paid a much cheaper gym for just a day pass and gotten a better workout for less. Very disappointed

Fantastic experience: Very nice, pamper day good, no where to sit once on pamper day to get a coffee food etc, so bit silly in robes in front entrance

Fantastic experience: Sehr chic, großer Pool, netter Service

Fantastic experience: Good gym - friendly staff and always clean & tidy

Fantastic experience: Well equipped gym with good pool facilities

Positive experience: Took youngest to the Rebecca Adlington Swim Stars class. Facilities good and clean. Cafe looks great and would love to be able to afford spa and gym.

Negative experience: Visited numerous times, sadly a little disappointed with the spa service on this occasion. Staff were nowhere to be seen and treatment times seemed quite short. I messaged them about a 15-20 minutes treatment that should have lasted 1/2 hour and was informed this includes your consultation, so by the time they call you in, talk you through a questionnaire you have filled in, left you to undress and wait for them to return you basically half the treatment time you have paid for. I was in and out of the treatment room within 25 minutes which included all the above and getting dressed. I would expect a half hour treatment to take half hour, the other bits should be a 10 minutes extra added to your time slot. Felt a bit cheated this time around

Fantastic experience: Great place

Fantastic experience: Lovely gym and the best super polite staff and enjoy when I am there as you feel welcomed as so as you walk in which is one of the reasons I joined this centre.

Negative experience: gents facilities ALWAYS DIRTY when Mike off disruptive behaviour NOT STOPPED WHEN STAFF ALERTED

Positive experience: Parking is getting worse. Good classes and instructors.