Bannatyne Health Club & Spa Kingsford Park

Negative experience: Went for a spa visit today traveled for 4 hours from Wales for our best friends 40th birthday, arrived and our treatment was booked for 11.30 me and my sister were taken into a double room for our treatment (a massage ) laid down ready - started treatment my sisters therapist starts coughing and hacking "ok" carries on to the point I nearly say something! she then excuses herself to get a drink fair enough... treatment marred by this point ....she comes back the coughing continues..... we make a complaint were treated terribly by staff..... I go and re complain and they agree to give a mini facial after being told they didn't realise we wanted something off the back of it!! Like it was our fault! since have learned this same person treated my friend on a another occasion and fell asleep during her treatment and ruined her day terrible treatment! only person who seemed to care for customer was Tina , Fantastic member of staff disappointed in service offered by the rest

Fantastic experience: Had an amazing massage facial and scrub today with the wonderful Izzie. This Bannatyne’s in my opinion is one of the best. I can travel to either here or Fairfield hall on a similar time frame and hands down Colchester wins it for me everytime. Beautiful setting and staff who go out of their way to be more than just pleasant.

Fantastic experience: I had a really nice time in bannatyne pool jacuzi and suna especially at the spa I had a back massage and a facial Thank you so much Catherine B for the unforgettable experience, you deserve a pay rise ,

Fantastic experience: Amazing day celebrating my mum's birthday fantastic treatments great food friendly staff highly recommend

Fantastic experience: Had a fireside Christmas spa day at Bannatyne Colchester today and had an amazing treatment from Aidee and my mum got treated by Julie who was brilliant too! Would recommend to anyone for a really relaxing spa day, all staff were friendly and facilities were clean

Fantastic experience: Great and friendly staff Also pool facilities are good

Fantastic experience: Third time going to this spa and love it so much. I went today with my mum for her birthday and we both had a treatment each. I had a back, scalp and foot massage and my mum had a facial, scalp and foot massage and we both loved it so much. The lady’s that did our massage where amazing (we didn’t catch there names sadly). We then enjoyed all the facilities and relaxed during the day and also tried some of the new facilities they added including the ice bath. Staff was amazing and so friendly. Then to top off an amazing day we had a beautiful afternoon tea in the stunning restaurant. Sandwiches were fresh and cakes was stunning. Today was completely faultless Thank you so much to all the staff for a memorable day and we 100% will be back for my birthday

Fantastic experience: Recepstionists very welcoming on arrival, such friendly staff at the cafe and restaurant. I had a back and shoulder massage and facial by therapist Sandra . Sandra was friendly and the treatments were heavenly. Thankyou

Negative experience: Came here last week with a spa day with friends for my birthday. We booked it 2 months in advance and called to confirm we could all have our treatments at the same time. A few days before, I received an email that showed some people had treatments at a different time. I called to query this, but was told there was nothing that could be done to change it. When we arrived on the day, we were also told that other people had to go at a different time, so we were all split up. We were not informed at any point that the steam room was out of use, until we entered the spa area, which was obviously disappointing. After speaking with my friends about their treatments, some of whom had the same treatment booked, the massages themselves seemed to differ greatly. The masseuse I had did not ask what pressure I would like, she also did not ask to use any oil for the scalp massage, which my other friend was offered. We were also called through 10 minutes late to the treatment, and another 5 minutes of that was confirming our names and what treatments we were having. The massage seemed very disjointed and for multiple points throughout my masseuse was doing whatever else, there were so many wasted minutes of not actually receiving treatment even once it had commenced. I thought she had even left the room at one point. There was no room for any of us in the relaxation room, or around the pool area, as it was very clear that there seems to be no limit on the number of bookings they take for these spa days. Additionally, my friend who is pregnant, was told she was unable to use the pool. However, on the disclaimer form which we completed in the afternoon just before our treatment, only mentions for her not to use the sauna, jacuzzi and steam room, so she missed out unnecessarily. We ended up leaving early as it didn't live up to expectations unfortunately which is a shame

Fantastic experience: Facial and back massage by Sandra was 10/10 ..very professional and friendly service. Can highly recommend! Thank you!

Fantastic experience: "Absolutely love it here! It's truly my safe space. Tim, Barry, Nic, Tess, Sophie and all the staff are always so friendly, welcoming, and helpful. The restaurant and bar are fantastic, offering great food, beers, and wine. Just a couple of small observations that could make the experience even better: with the new sauna, perhaps there could be a way to control the heat more effectively. Also, securing the water bucket with CT1 glue would be practical since the heater is designed to be used with water and a ladle. Finally, the lockers might benefit from a quick refurb to freshen them up. These are just minor tweaks and certainly don’t take away from the amazing atmosphere and experience here. Highly recommend this place to anyone looking to unwind and feel at home!"

Fantastic experience: To say it was good - means nothing , since you entering doors - you’ve understand that there is nothing can go wrong , fairytale vibes !!!!!! My spa therapist Pamela - thank you for my relaxation and back massage, you are high experienced person!!!!

Fantastic experience: Recently signed up for a membership here and can't fault it! Amazing facilities with everything you need from gym equipment an classes with the best spa in town along with loads of choices of treatments. The outside ice cold plunge was the deal breaker for me as helps me with my recovery for the ultramarathon training.

Fantastic experience: Amazing experience, I bought the indulgent spa treatment and experience for my husband birthday and he absolutely loved it. From the treatments , relaxation room, indoor pool, indoor and outdoor sauna, steam room and food; everything was excellent. Facilities are clean and staff are helpful and friendly. We will come again.

Fantastic experience: Such a beautiful relaxing place. Gorgeous grounds...would definitely recommend. Spa day treat with my amazing friends

Positive experience: Lovely informative facial and back massage by Elena, asked what pressure I would like and made me feel at ease, thank you Elena. Disappointed that towels have now been withdrawn for pool use. Staff on the whole, were very friendly and polite especially Mia in the restaurant.

Positive experience: I attended the spa yesterday (16/10/24) with my mum and sister and had a wonderful day. We booked the deal via wowcher for a spa and afternoon tea day. The spa facilities are lovely. The pool area and relaxation rooms made us feel so relaxed and staff on the front-desk were very welcoming. I had a massage by Aidee, which was a great experience and she was so lovely throughout my treatment so a big shout out to her. The whole experience would be a 5/5 but the afternoon tea sadly let this down, the sandwiches we're not of great quality so we didn't really enjoy our food and was hungry afterwards... everything else was amazing though and we had a great day!

Negative experience: Changing rooms are always cold, hot tub inside is always broken every time I’ve visited

Positive experience: I attended as a birthday treat with my mother-in-law and we opted for body scrub and facial treatments. My technician Aidee had verbally confirmed this and checked through our medical history on entering the room. She then ran through what we could expect and directed us how to get ready. The treatments themselves were incredible. She was a very gentle and thorough. I had not had this treatment before and it is now my firm favourite. My only one crytisism is that for perfect zen experience- maybe the lotions can be pre-dispensed to illiminate the squelches of the lotions coming from the bottle. This is in no way a slur on Aidee's incredible skills. I will be returning very soon.

Positive experience: Great facilities. Enjoyed the new outside sauna & cold bath. 4 of us had booked the restaurant but for the 2nd time no other fizz other than Prosecco (wine list also showing at least four other wines, including champagne and English sparking) so we decided to eat & drink in town instead. Why are they on the menu when they’re clearly never in stock?

Fantastic experience: Had a lovely back, neck and shoulder massage as well as a facial with Kareema. She was lovely and made the experience very relaxing and enjoyable :)

Positive experience: Lots to access with the spa day, treatments were amazing and food good. Still some building work and drilling going on so not quite as peaceful as it could be. Also very crowded on a Saturday so beds around the pool impossible to get which would have been a problem if it was a colder day and we couldn’t sit outside.

Fantastic experience: Came for a Spa day including treatment. Had a himalayan hot stone full body massage. My therpaist Cristina was lovely. She talked through the treatment beforehand so I knew what to expect. The massage was incredible. I left feeling amazing. Lunch was also very good. Big portion sizes and the chips are the best I have ever had. Facilities were all clean and all staff seemed friendly. Perfect place for a mental reset

Fantastic experience: Brilliant club, always cheery and helpful from manager to reception, restaurant and cleaning staff, great place to relax and chill, thanks all

Positive experience: Great spa lovely relaxing environment. Could be a little cleaner but overall very nice

Fantastic experience: Great place to relax plenty of rooms and swimming pool. The massage was top notch couldn’t be happier with the service come out feeling great

Fantastic experience: My first visit as a gift for my 80th birthday from my granddaughter .We both enjoyed the day and I hope to come again

Fantastic experience: A great spa. There obviously have a gym, classes, beauty treatments; everything you'd expect. Where it really excels is the setting; the grounds here are beautiful so stopping for lunch is a must. Last but by no means least, the spa pool is probably the one of the best I've been in. Sauna, steam, Himalayan rooms, a jacuzzi and a nice large spa pool for general bubbles. Bloody chips are good n'all

Fantastic experience: Been a few times to this spa it’s lovely clean and everyone is super friendly recommend maddy for a massage

Fantastic experience: Joined the gym last week! Facilities are amazing! Staff are very friendly and helpful! 100% recommended. It is immaculate in all areas!

Fantastic experience: Great day. Friendly staff. Our only complaint was the service for food for really long, waited ages and had to ask constantly otherwise tasted amazing. Looking forward to returning again when the revamp has happened.

Positive experience: Had a spa day, it was really nice and relaxing. Just what was needed.

Fantastic experience: From the moment I was greeted by a lovely smiling Rachel my journey began, from our conversation and a lovely coffee. Then introduced to Cee Jay who would now look after me. From the moment Cee Jay placed her hands on my back, my mind, body & soul felt safe & relaxed for the rest of my treatment. I felt Amazing Rachel greeted me at reception with a lovely smile and asked if my treatment went well and was very pleased with my reply. I can say from the moment I stepped foot in the door until I stepped out again all staff were welcoming and thoughtful. Bannantynes will be on my guilty pleasure list. Thankyou x

Fantastic experience: Good facilities and lovely staff. Didn’t try the food but the drinks were also nice

Fantastic experience: Saturday 22nd June 24 - We came as a group of 10 ladies celebrating 4 ‘big birthdays’ and it was a truly memorable day. We were blessed with the weather which was a bonus but the organisation of our day began before we even arrived. A call from Tessa meant that our treatments were all streamlined and didn’t clash with an our lunch, on arrival we were met by smiley faced staff on reception who were very helpful! On to Rhea Jolly in the restaurant who organised the lunches by pre-ordering which meant that there was no waiting or confusion and we all ate together!! A special thank you to Rhea who managed to find a dietary fitting meal for my mum. Treatments arrived and we all had a wonderful experience - I would like to mention Pamela who was amazing!! The whole hour was relaxing, stress free and worth every penny!! I have been to Kingsford Park a number of times and have always been happy with my experience but in Saturday… You outdone yourselves!!! Thank you so much xx

Negative experience: I’ve been going here for years and have never had any issues. This time, the massage was very disappointing, someone walked in mid way through my treatment which made me feel extremely uncomfortable

Negative experience: Had a spa experience booked for my birthday, when arrived 10.15 was greeted with " we have had a power cut" . Told to sit in conservatory and wait (they said they would make a decision at 10.30) after a short while someone come round and offered us a complementary juice. By 11.00 still nothing so my friend asked the staff and was told wouldnt know until at least 12.30/1.00. We decided as we had already waited a bit of time on my birthday we wasnt going to waste anymore of my day. As my friend had driven up from Surrey especially and it was my birthday, we cannot rebook now till end of July. I feel there handling of the situation could of been better considering we got a phone call to say don't attend after we had already been and been left over an hour, so was past our 1st treatment time!!

Fantastic experience: Had a wonderful experience, staff are very friendly and helpful. Tessa on reception was really helpful. Food was great and treatment was lovely. Will be returning.

Fantastic experience: I went Saturday with two friends and we had the most wonderful day. Our treatments were fab and so relaxing. High Tea was delicious and swimming pool, jacuzzi etc were lovely. We will definitely go back.

Negative experience: Place is grotty, too many foreign staff without the appropriate skills necessary unfortunately. Now over subscribed and not the relaxing atmosphere one would expect. Shame really, was nice before the take over.

Fantastic experience: Really good time. Staff so good , helpful and friendly. Lovely shoulder, neck and arm massage on first visit, Lovely facial 2nd. Meal excellent. Xx Thanks to all.

Fantastic experience: Great day out with a friend and place to relax. Good size pool, jacuzzi, steam, salt and sauna rooms. Changing rooms well equipped with many hot showers, decent lockers and hairdryers. Treatments on offer very good and nice ambience. Food is good with various options for vegetarians and vegans at reasonable prices. Has a lounge area where you can get snacks, coffee or drinks and just completing an outside area for the summer 24.

Fantastic experience: Thoroughly enjoyed our spa day yesterday. Everybody was absolutely lovely. Facilities were great and the treatments we had were amazing. Overall a lovely relaxing day Thankyou

Positive experience: OK, but unfortunately in need of TLC. Changing rooms dirty, pool cloudy, bits not working due to missing or broken light bulbs. Far too crowded, should limit amount of people. Will not visit on a weekend again if I ever do decide to give it another go. Disappointing day.

Negative experience: A Horrendous Experience: Avoid Bannatyne Kingsford Park at All Costs! I am writing this review to warn others about the appalling treatment I received from Bannatyne Kingsford Park. My ordeal began when I was involved in a life-altering car accident in July of this year. Given the severity of my injuries, I contacted Kingsford Park to request a pause in my membership while I underwent necessary medical treatment. To my dismay, Kingsford Park insisted on charging a £10 monthly fee for the pause, despite the contract clearly stating that no such fee is required when pausing due to an injury. The individual I spoke to over the phone was not only rude but also dismissive of my situation, showing no care or concern for the fact that I had been through a serious accident. What followed was a relentless campaign of harassment by Bannatyne, pressuring me to pay the pause fee. I was even promised that the fee would be waived if I provided a doctor's note, which I promptly did, considering that my injury rendered me unable to work, let alone work out. I personally visited the location to deliver the doctor's note and informed them about my life-changing injury and the abhorrent treatment I had endured during this incredibly challenging period. I explicitly stated that I wanted my pause fee waived, as per the contractual agreement, and that I wished to cancel my membership due to the traumatic experience I had with Bannatyne. Despite receiving assurances that my requests would be honored, I subsequently received numerous harassing emails and an outrageous charge of £50! I reached out to the on-site manager, hoping for a resolution, but was met with the same level of rudeness and disrespect as before. There was no care, compassion, or consideration for the fact that I had been left with life-changing injuries from a car accident. Instead, Bannatyne expected me to pay £50 and endure condescending treatment. I implore everyone reading this review: AVOID Bannatyne Kingsford Park like the plague! The callous and unprofessional behavior I encountered during a time when I needed support the most is utterly unforgivable. This establishment has shown a complete disregard for their contractual obligations, as well as a lack of empathy and basic decency towards their members. Spare yourself the stress, frustration, and financial exploitation that I experienced by steering clear of this facility. There are far better fitness centers out there that will treat you with the respect and compassion you deserve.

Fantastic experience: Always a pleasure visiting Bannatyne Kingsford Park. The staff are always warm ,friendly and efficient. The atmosphere is very relaxed and food and drink options are varied and delicious

Positive experience: Was recommended by a friend to come to this bannatyne spa. Set in lovely grounds, the place was very clean. 3 out of 4 treatments were enjoyable and relaxing. Problem getting our lunch, we had to wait over an hour as they forgot us. The manager was very apologetic and accepted they were at fault and offered a refund. Overall, we had a nice time but probably won't go back.

Fantastic experience: Had a really wonderful day at Bannatyne Health Spa. Which was an Easter treat from my daughter. We went swimming and had a Swedish back and shoulder massage, which was very relaxing. We also had lunch and dinner there, both meals were really good.

Positive experience: Massage was great, they have a pool, steam, sauna and Himalayan salt rooms. Gym, relaxation rooms, waterbeds, warm beds, it's all good. The restaurant is a little over priced but nice food

Fantastic experience: Had a full body massage with Enny this morning and it was the best massage I have ever had she was fantastic. Will be booking for next month. Thank you for the lovely experience.

Negative experience: Absolutely ridiculous to charge £30 for a day pass when the membership is £62 and this is if you go with a current member, I wonder how much it would cost if you just want to go to try the gym. Extortion.

Positive experience: The menu changes every so often but there’s usually a great selection of food on offer.

Negative experience: I visited Kingsford Park for a spa day and found the experience stressful at times. As a wheelchair user I don't find that many accomodations have been put in place for instance we have to go through the restaurant to the spa reception and water beds. I wonder why a ramp has not been fitted so that we can go through the shop instead. The lifts are antiquated (once we got stuck in the lift!) and it is hard to manouvre through the many doors upstairs in the treatment area. What's more, each time we've visted either the jacuzzi or the steam room is out of order. Unfortunately we also find the food pretty bland, I ordered avocado on toast and it was served sliced on top of the bread with huge pieces of sliced chilli. There was no finesse, I think the avocado could have been mashed with chilli flakes or a nice dressing instead... Disappointing as it's a lovely setting and venue!

Fantastic experience: First experience with my daughter today, we had a Swedish massage and enjoyed all the facilities, both feeling tired but happy will definitely be back

Positive experience: Good gluten free food Clean changing rooms Lovely relaxing rooms Couldn’t enjoy the swimming pool area though and it gave us all a headache who were on a spa day! They had dance music blaring out doing water aerobics. I did complain to the gym reception and so did other people and she was so rude and said we should checked when classes were I said no we shouldn’t of checked this should of stated when we booked the spa break! I’d expect some money off for that considering I paid £100!

Positive experience: Relaxing spa day. Quite basic facilities. Treatments by Emmy were very good- friendly and happy. And explained treatment and products well. Swimming pool room so hot- just sitting by pool felt like I could pass out multiple times. Felt sorry for the staff sweeping away water on sides -all bright red in the face. Very busy and struggled to get somewhere to sit at times.

Fantastic experience: Super restfull, and relaxing, enjoyed our last visit. Had Spa day and full body massage, very friendly helpful staff. Cant wait to go again.

Positive experience: We arrived at 10.00 as road's were really busy and we went straight to the spa reception to book in, oh you have to go straight upstairs as your treatments were at 10.00, I showed her our confirmation email stating treatments 10.30 not a good start , nothing was mentioned about lunch just asked for deposit for lockers. Treatment room was cold the therapist did apologise for that, treatments were lovely. On the way down I booked a table for 12.00, when we walked in we were the only one's but it still took 10 minutes for someone to come and take our order. We ordered sandwiches and a hot drink that was nice, when we finished we got up and started walking back to the spa area. Next thing a girl is running through the coffee shop waving a bill saying when she gets to me you haven't paid for your drinks, I showed her my voucher which state's hot drinks included. Oh it's a Groupon voucher wait here while I go and check, she didn't actually come back to me but stood in the restaurant doorway and put her thumbs up. No actual apology afterwards, I was not impressed doesn't matter where my voucher came from it's all business

Fantastic experience: Had a wonderful day at Bannatyne Spa Kingsford Park today. The facilities are great. Had lovely meal of spicy butternut squash with wild rice ...so tasty and gorgeous and well presented .. rasberry non alcoholic mohita...absolutely beautiful and the man who served us in the restaurant went above and beyond. The treatments with Jade were fantastic...she got so many knots put of my back and done scalp and foot massage. I felt so relaxed and rejuvinated and I cannot recommend enough....fantastic day ..lovely staff...thankyou so much.

Positive experience: Set in lovely grounds with plenty of car parking. The staff here are very polite, helpful and professional. The pool area and facilities are very nice. Membership is available at about £800 per year. The only downside to this establishment and I am surprised to discover this is the changing facilities. Several lockers do not work and some showers were defective. The hydro pool was also out of order. The club looked as if they were short of funds for essential maintenance, which is a little disappointing for Bannatyne Premises!!

Fantastic experience: Very nice. The gym is small, but has enough equipment for the average gym goer. The spa and swimming areas and facilities are top notch and lovely! The IT system is old and slow, but they do have wrist bands for entry and locker usage Etc. Very clean, very friendly and a nice place.

Negative experience: When I called to book the massage after having a look at the Bannatyne website, I was told the prices there were slightly more expensive because it’s supposed to be a better spa than other Bannatynes .. honestly it didn’t feel like one at all. So many details that are not details when you’re thinking ‘ spa ‘ and even more ‘ luxury ‘ spa were missed. What was nice: the massage therapist attitude: friendly, welcoming, and the massage was ok. What needs much improvement: #1 the room was cold.. when you’re going to be half undressed for 30min you’d expect some attention to room temperature. I mentioned it to the massage therapist at the start and she upped it but I guess it was taking too long or something because I was still too cold during.. way to ruin the relaxation part. #2 the towel and oil used ever head of fabric conditioner? The towels I had to lie on for the whole massage were obviously old ones with a dry embossed type material that marks the skin . Nothing lethal obviously but far away from relaxing, soft or spa vibe. Closer to a cheap cheap spa. Also, I couldn’t see what oil she used but can tell it was a weird gel hybrid maybe oil that felt rather cold too. #3 The timing and price: I unfortunately arrived late due to a GPS issue: it indicated we had arrived earlier on the road then was all confused so I arrived 5 min late. She finished my massage right on time and I was kindly told to basically go out as soon as possible. Surely many other people have had the same GPS issue and clients are not booked back to back. Was it professional that she ended on the dot? Yes. Was it kind or the extra mile you might expect from a great spa? Definitely not. Just 3/5 min could have made a difference, just the kindness, just trying at least..I ended up with a 20 min massage… try and enjoy that little time. Also, price wise I used to go to a wonderful massage therapist in Brighton who would do wonders for £50 an hour so you imagine my surprise and disappointment with being asked the same price for half the time and getting a very basic massage. If you’re going to charge £50 for 30 min, better back up your price with wonderful skills or expect to hear about it #4 the music: If you’re going to claim yourself a spa and especially a great one music matters. It was supposedly spa music except I found out without surprise when coming out of the room that it is the same music used in the whole establishment meaning not always that relaxing, different weird vibes mixed, hard to explain in words but just bad music. It simply shows again no attention to the ‘ not so small things ‘ which a real luxury spa has. Please do have a musician or someone who really likes music listen to the terrible selection and change it. It’s spa music so not even complicated music to find but even that somehow was really bad honestly. #5 Personal preference and attention to detail I guess but why would you put your loud coffee place next to the reception so that people coming in to relax and have a massage expecting ‘ calm and serenity ‘ are welcomed by coffee machine noise and loud voices? Yes the place is also a gym but again if you’re going to title yourself luxury spa too, go all the way: have a different entrance or create vibe with a low noise zen coffee place. Just think and make it right. Only one thing in my opinion said spa : the decor. Props to the decorator (except for the toilets where they blatantly made no effort: ie no toilet paper holder see pic) . Conclusion: everything except the decor said cheap gym so called spa and honestly for the price rip off.. Have a look at the low reviews also as I did: turns out someone named Kelly and a very similar massage experience. thought maybe it was a one off but doesn’t look like it, appalling …

Fantastic experience: Had a lovely day 2nd Dec at bannatynes it was a gift for me and my husband..lovely treatments by 2 nice girls .food was delish service was 100%.we had a brilliant day all round thank you very much .Will be bk .Mr and Mrs howden x

Fantastic experience: Very clean, friendly and helpful. Great offering of les Mills classes. Clean spa and swimming pool. Brand new technogym facilities. Also a nice relaxation and cafe area. My only complaint is that the classes are often full, so difficult to book classes.

Fantastic experience: I had a lovely day here with my daughter as a birthday treat. We had treatments which were professionally done and the girls were friendly . Facilities are clean and plentiful beds by the pool for everyone. If u get a chance to go and enjoy this little piece of heaven then go!!

Fantastic experience: First time visiting the spa. Very busy on a Saturday but still a lovely day. We were looked after at different points throughout the day by Rhea Jolly. She has some of the best customer service we have ever experienced. Whether it was in the restaurant or spa Rhea went above and beyond to make our day memorable.

Fantastic experience: Great staff friendly and good facilities. They look after you and something for everyone

Positive experience: There is nothing majorly wrong with the place, it's clean and the staff are all great. But there was a general accumulation of issues which overall didn't result in the relaxing day we had hoped for, it just seems that attention to detail is lacking and they are chasing money at the expense of customer experience. In general, there are far too many people. This becomes obvious when you cannot get two chairs together, and loungers are in even shorter supply. We eventually got lucky but saw other couples failing to find anywhere to sit poolside at all. We were unceremoniously kicked out of the pool to make way for an aqua aerobics class, complete with loud dance music which was hardly conducive to the relaxing environment we had expected. This also exacerbated the problem with crowding in other areas, and as everything is in one area the music permeates the whole place. Coffee is Starbucks, but was very poor despite being £4 for a flat white. Served far too hot, with the beans and milk both tasting burnt. We also found out later that the caramel syrup contains dairy, and despite us both ordering coffee with oat milk no one asked about allergens. Lunch was not bad, but again lacked any sort of thought of finesse. My "Moroccan lamb bap with spiced chips" came with the exact same plain chips as my partners Korean BBQ burger, and served on the same untoasted bun which in both cases resulted in a distinct lack of structural integrity.

Negative experience: 20 min massage when paid for 30 Minutes. I booked a 30 minute massage as advertised on their website, collected from the waiting area 5 mins late. Room a little chilly. Massage oil freezing! (Like cold ultrasound gel) Dressed and back downstairs within 28 mins. £55 for 20 mins. Spoke to reception and they said they had changed their treatment times and now you got “20 mins of hands on time and the 30 minutes refers to use of the room!!!” No other beauty salon/spa works in that way. Advertise a 30 minute massage and you expect 30 minutes of hands on time. And a warm room with warmed oil!!!! Do not book!!!!

Positive experience: Facilities were a bit outdated, the waterbed area was occupied by three women who wouldn't stop talking so unfortunately not so much relaxing. But definitely a good price for what you get.

Fantastic experience: Had my first visit today using a SpaBreak voucher. Very relaxing Himalayan Salt Massage. The spa was clean throughout and all the staff were very friendly. Lovely lunch in the bar area. Definitely will be returning.

Fantastic experience: Had a wonderful day with my girls at this spa. Lovely treatments, beautiful food and a lovely variety of facilities

Positive experience: Place is great, most facilities are in good working order. Downside is inability to book classes - if you're not hovering above the 'book' button dead on 9pm you're not likely to get a place. Unless you want to be one of the 15-20 on the wait list.

Positive experience: Having been to loads of spas in the past including a bannatyne's not far away from Kingsford and I must say I was quite disappointed. It looked abit tatty from the outside, staff were ok with the exception of our very tall waiter and my masseuse (sorry can't remember names) they were really friendly. Our lunch was nice. The pool and spa area were good but could have been better by thinking more about the space for people to relax. We had to relax in the jacuzzi as all the loungers were taken and we weren't even there at the height of season. Quite a few of the loungers were taken by people putting towels on them and in the 1hr and half we were there, they had not come back to them to use them. When I advised the receptionist about this before we left, I was advised that I should have just moved the towels myself and sat on the lounger! I have anxiety and would not have wanted any confrontation with anyone over a lounger as I was there for a relaxing time. I would definitely not recommend or go back to Kingsford and not sure I would even go to another bannatyne in the future after that experience

Positive experience: Great resort, excellent spa facilities, I am a member the gym could do with an update, hence the score of 4, but it has mist things you need for static training. When they eventually remove the static weights and uplift with more S&C equipment, it will definitely be a 5 ☆

Positive experience: Visited on Saturday as a birthday surprise for my boyfriend. I was a little skeptical as tried many a time to call reception (called over eight times) to finalise some booking details and had no answer . However, we thoroughly enjoyed the spa. Everything was clean and the spa in general was one of the best ones I’ve been to! I really recommend making use of the relaxation room and the water beds as we spent most of our time there. However, the reception team didn’t inform us of these rooms, we only became aware of them when another guest told us about them. The massages were great and really relaxing. Lunch was good too, the food was very tasty however service was slow and we had to chase up where our mains were. Apart from that we had a great time and would probably come back again!

Positive experience: Fantastic birthday treat. Beautiful location, wonderful swimming area, such a shame not all facilities were working, and we couldn't get booked in for any treatments even though we tried online days before and tried to call. Long way to come to sit in a pool. Definitely book way in advance Breakfast was delicious

Fantastic experience: Went to a Caribbean night hosted by Bannatyne Kingsford Park.. was a shame there were less than 3 actual Caribbean songs… Otherwise the gym is amazing, the spa and relaxation facilities are incredible and the staff are helpful and lovely.

Fantastic experience: What a wonderful Spa day from start to finish!!!! The whole experience was just so lovely chilled with excellent service from every member of staff. It’s spotlessly clean and the treatments are just fabulous. My first treatment with Mahima was a facial/ arm & hand massage and also a foot massage. It was a 10/10 and I almost fell asleep . My second treatment was with Michelle I had a body wrap which I’ve had elsewhere before. The best one so far & left me totally relaxed. Everyone you speak to is polite helpful and happy including the lovely manager Tim Looking forward to returning next January 2024.

Positive experience: Lovely afternoon tea. Staff were friendly and helpful. Cocktails were good too.

Positive experience: The building is looking rather old and tired. Jacuzzi was grubby. While we sat near pool, staff came round and swept water off the floor into the pool. Didn't go in. They need a rule about reserving seats poolside. If you're having a treatment/kunch/drinks etc take your bits with you rather than leaving them for an hour+ poolside.

Negative experience: Booked an afternoon Tea for 18 people, the service was awful from start to finish. Disorganised considering I had booked in advance. Staff were rude and unhelpful. Food was good , only plus point! Would not recommend, very disappointed.

Positive experience: The spa was okay. One pool kept getting closed due to the chlorine level. I booked 3 treatments and I didn't enjoy any of them. The ladies were lovely but didn't seem to know what they were doing. There was no flow to the massages. Great shame

Negative experience: AVOID *** DO NOT USE *** I’ve booked spa for my mother in law who doesnt speak english. Taxi which supposed to take her there was delayed 15 minutes. I called up receptionist to made her aware of this. They said no problem. 10 minutes later im getting call that they arrived late and they cant provide treatment to them. Ended up paying £140 for literally 20 minutes massage and thats it. Rude manager and disgusting service . Will never use again. Also will make sure that all my friends are aware how disgusting you are. You did not take care about your customers at all. DO NOT USE *** AVOID

Negative experience: The lifts been broken for months. My daughter is a wheelchair user so the lift is a must for her and they know that. Every time she wants to go swimming her carers have to call the manager so he can take them round the back fire exit door and go through the gym. We pay the same money everyone else so my girl should be able to use the front door as everyone else. I thought they would see how wrong this is but it’s still not fixed.

Positive experience: Had a spa day with my mum and sister. 2 treatments each and access to the pool. Full body massage was ok but definitely could improve. It should be smooth and constant movement however it wasn’t full on. One hand was off and on. Had a feeling that therapist checking phone or something. Same with facial. No recommendation what was used for facial either. My mum and sister had better experience and had all information of products used provided. Other facilities lovely. Few options for relaxation, nice outdoor area. Had no time for pool. Downside that no towels provided even if you pay for a spa day. Overall lovely place just need to check who is doing treatments if you are in for that.

Fantastic experience: Me and my friends came yesterday. We had a lovely day, the staff are so friendly. The facilities are very clean. The food was lovely. We had a massage and facial which was amazing, we all felt so relaxed and refreshed when we left. It was such a lovely experience and will definitely come again. Thankyou to all the staff at Bannatyne colchester x

Fantastic experience: Great customer service. The treatments were lovely. Tracy was amazing. A nice relaxing environment to be. Spa area is a nice size. Disabled access is OK. There is a lift onsite Definitely would come again.

Positive experience: Lovely clean surroundings & two treatments were worth waiting for. Unfortunately relaxation around the pool was impossible as an aqua aerobics class was in full progression with the music at full blast! Breakfast was good but, slow to be served as was lunch .. two hours in the restaurant just for lunch wasn’t acceptable! Bathrobes etc was chargeable plus an extra £10 refundable deposit.. however, this will take 3-5 days to hit our account. Overall the treatments were the best part of the day, but unfortunately this made the day rather expensive for what you actually get!

Fantastic experience: One of the best Spas I've ever been in the UK. Wonderful atmosphere, overpolite stuff, quiet, and professional masseuses. They have Starbucks coffee (and this made my day even more perfect). Every facility is clean and tidy. The garden is beautiful. Definitely will come back again.

Positive experience: Lovely facial and massage, decent gym and spa facilities. We had a lovely day. My only criticism was the chocolate mouse, it was awful, we couldn't eat it. Not only did it taste off but was powdery and just inedible. Seriously surprised to have been served such a low quality dessert.

Fantastic experience: Joined a couple of weeks ago as my wife is a member and thought it would be nice to go together. I really like it, although have not been to the gym or done any classes (I probably won't do classes actually). I go to swim before work in the mornings (opens at 6 on weekdays) and it's not too busy then. Very friendly staff, and members.

Positive experience: Had a lovely spa day. The facial was very nice as was the back massage. My daughter had the same as me but got a head massage as well. She was surprised when I said I didn't get one

Fantastic experience: This was a belated Mother's Day treat with my daughter, so a very special day. The facilities were great, the staff very helpful and the afternoon tea delicious. Our massages were an absolute treat and the unlimited time offered in the relaxation room on the waterbeds afterwards was most welcome. We'll be coming again!

Fantastic experience: Haven't used my Wowcher vouchers for this Spa yet, but just spoke to a really lovely Lady on reception, her name is Tessa. I can honestly say that she has made me feel like I can't wait to book up and go with my two Daughters. She was so polite and helpful, really friendly, she is a credit to Bannatynes and I hope that upon visiting the Spa they will all live up to her Professionalism. Blinking Excellent Receptionist. Am Very Happy Thanks Tessa

Fantastic experience: To Tina, Charlotte and the team, Thank you so much for yesterday and behalf of myself,Jacqui and the learners. You was so accomadting to us all and made us feel very welcome. It was such a good experience and a lovely introduction for the learners in the world of beauty. We will definitely be back soon and would love to bring new learners. Thanks again

Negative experience: Bar service was awful, so ooo slow just for drinks. After 30 minutes, we gave up, even though we paid for drinks snd walked out! Lots of staff walking about doing very little. Terrible. Annoying.

Positive experience: Treatments were lovely and cocktail was nice. However the actual facilities were very disappointing. There was too much chlorine in the water that a lot of users were complaining about eyes burning. We ended up sitting outside as it was unbearable luckily the weather was good. The pool side showers did not work so wasn't great when wanting to use the saunas. Taps in the bathrooms were falling off, just quite a lack of maintenance. I expected a lot more for Bannatyne considering how much you pay for a spa visit.

Negative experience: Very disappointed with my spa day my daughter bought for my birthday. It was so busy we couldn’t get a bed or chair round the pool all day. Nor could we get a bed in relaxation room. The jacuzzi was out of order. Lunch in the restaurant was very nice but took ages to come - was only a pizza and panini. Also drinks from snack bar took ages. Treatments were excellent. The staff were all good but seemed a shortage of staff. I asked a member of staff if it was always this busy and they said yes. Real shame that what could have been a lovely experience was let down by overbooking too many guests - I won’t be back.

Positive experience: I booked a pamper day for me and my mum (£100) which included 2 spa treatments and entry to the spa. The spa was really luxurious, with a thermal hot pool and a jacuzzi. The treatments were lovely too. The whole building is really beautiful.