Information about The Park Royal
Our comment from FitFit UK about The Park Royal:
The Park Royal Hotel, located in Warrington, offers an inviting atmosphere with impressive amenities and a strong focus on customer satisfaction. Guests have praised the clean and spacious rooms, and many have noted the helpful and friendly staff who consistently enhance the experience.
With a well-equipped gym and a large swimming pool, visitors enjoy ample opportunities for relaxation and exercise. The spa facilities, including the sauna and steam room, have also received positive remarks for providing a serene retreat.
Guests have enjoyed a variety of dining options, including a buffet-style breakfast and well-rated dinners, although some noted that improvements could be made to the lunch offerings and menu variety.
While feedback highlights many strengths, there have been occasional concerns regarding noise levels from corridors, and a few guests experienced delays with housekeeping or issues with heating in rooms. Parking arrangements have also raised some frustrations among visitors, particularly regarding fines for not entering vehicle registrations. Nevertheless, the overall atmosphere of The Park Royal is warm and welcoming, making it a preferred choice for both leisure and business stays.
In summary, The Park Royal Hotel stands out for its excellent facilities and attentive staff, offering a pleasurable stay for those visiting Warrington.
The Park Royal: Opinions
Positive experience: Went there for a complimentary afternoon cream tea. Staff were really amazing and in a lovely room. Took a look at the main menu, some interesting and unusual items. Must go back there for some lunch
Dear Derek Baker. Thank you very much for reviewing your recent stay at The Park Royal Hotel. It’s a pleasure to read your positive feedback and I will certainly share your kind comments with the team. My team and I look forward to the pleasure of welcoming you back to stay with us once again in the near future and until then remain with. Kind regards, Gordon.
Fantastic experience: Very good facilities. Visited for a work conference. Lots of cold drinks available and decent coffee machines. Staff helpful and surroundings nice and quiet.
Dear James White. Thank you very much for reviewing your recent works conference at The Park Royal Hotel with 5 stars. It’s a pleasure to read your positive feedback and I will certainly share your kind comments with the team. My team and I look forward to the pleasure of welcoming you back to stay with us once again in the near future and until then remain with. Kind regards, Gordon.
Fantastic experience: Absolutely great hotel ! stayed 15/12/24 must just say about the 2 receptionist Victoria and Charlotte who are the loveliest girls, so helpful and professional and gave us the best greeting, fast check in , they are certainly a credit to your hotel and made our stay even better, rooms are lovely and clean and a brilliant breakfast, I would definitely recommend this hotel you’ll have the best time, we didn’t use the spa facilities bit we are booked in again in Jan to bring our granddaughter and with definitely use them then, once again thank you for making our stay enjoyable, see you in Jan xx
Dear Sue Corneille. Thank you very much for reviewing your recent stay at The Park Royal Hotel. It’s a pleasure to read your positive feedback and I am delighted to note that you enjoyed a perfect stay with us. I will certainly share your kind comments with the team and especially with Charlotte and Victoria. We look forward to the pleasure of welcoming you back to stay with us once again in January with your granddaughter and until then remain with. Kind regards, Gordon.
Negative experience: tired building, long corridors, sneaky car park charges, poor location for a Tesla super charger
Dear Shaun Wilcock. Thank you very much for reviewing your recent visit to charge your car at the busiest Tesla charging point in the North West. It is most disappointing to read about your experience regarding the hotels corridors and that you found the location of the charger to be poor. We take all of our customers comments very seriously and I thank you for taking the time to provide us with your feedback, so that we can strive to improve our product and service for all future guest’s enjoyment. Kind regards, Gordon.
Positive experience: Really pleasantly surprised that we hadn't stayed here before. The room was lovely, and well fitted out, although you can get some noise from other room doors closing. There's a well equipped gym and good sized swimming pool. We'd certainly come back.
Dear Paul Mckenna. Thank you very much for reviewing your recent stay at The Park Royal Hotel. It’s a pleasure to read your positive feedback and that you enjoyed our facilities. I will certainly share your kind comments with the team and we look forward to the pleasure of welcoming you back to stay with us once again in the near future and until then remain with. Kind regards, Gordon.
Negative experience: Had our works Christmas party here for the first time and it'll definitely be our last. Food was lovely, but the DJ was atrocious! I've never gone to a Christmas party where we've never danced, he was playing awful songs, 4 tables where empty, I mean, read the room Fgs!! We won't be back!
Dear Gill Winstanley. Thank you very much for reviewing your recent Christmas Party Night Celebrations at The Park Royal Hotel. I am delighted to note that you enjoyed your dinner, however it’s disappointing to read your feedback with regards to the DJ. I am so sorry to note that this was the first Christmas party that you were unable to enjoy a dance and I am as equally disappointed that nothing was mentioned to any of my team at the time, as I am sure we could have raised the matter with the DJ accordingly. We take all of our customers comments very seriously and it is only with honest and constructive feedback, such as yours, that we can strive to improve our product and service for future guest’s enjoyment. Kind regards, Gordon.
Positive experience: We were here to celebrate our joint 60th birthday party, we had almost 200 guests, several of the family and friends stayed at the venue the room we hired was great and the staff were very helpful and friendly as I set it up in the afternoon. The buffet was just what our hungry guests needed, we stayed in the ambassador suite for 2 nights (little birthday treat) the room was great and the bed was very comfy too. The pool was excellent, very clean with ample seating around it. All the staff were very friendly and helpful, especially the house keeping staff, we will definitely stay there again and we are looking forward to a spa day there in the new year.
Dear Gillian Snowball. Thank you very much for reviewing your recent 60th Birthday Celebration held in The Royal Suite at The Park Royal Hotel. It was an honour and a pleasure to host your birthday celebrations with us for almost 200 of your family and guests. It's a pleasure to read your positive feedback and your day and the team that you interacted with throughout your stay with us. My team and I look forward to the pleasure of welcoming you back for your Spa day in the New Year and until then wish you all the very best festive wishes and a Happy New Year. Kind regards, Gordon.
Positive experience: We've been here for a spa day, and it was great! The facilities, pools, and sauna are just perfect. The complimentary lunch could be better, but still decent. The massage treatment is OK, but claimed to be 25 minutes, while in reality around 15 minutes.
Dear Olesia Ignateva. Thank you very much for reviewing your recent spa day at The Park Royal Hotel. It’s a pleasure to read your positive feedback and that you enjoyed your day with us and I will certainly share your kind comments with the team. My team and I look forward to the pleasure of welcoming you back to stay with us once again in the near future and until then remain with. Kind regards, Gordon.
Negative experience: The first room I was given had wallpaper pealing off the walls, stained sheets and was freezing as the heating didn’t work as well as mould in the bathroom and no shower gel. The second room was smaller but it was just me so not a huge issue except it was freezing cold due to no heating again mould in the bathroom. Staff were really friendly.
Dear gareth jones. Thank you very much for reviewing your recent stay at The Park Royal Hotel. It’s disappointing to read your experience with us on this occasion which was not to the high customer satisfaction level that we strive to achieve for every guest here at The Park Royal Hotel. We take all of our customers comments very seriously and it is only with honest and constructive feedback that we can strive to improve our product and service for future guest’s enjoyment. Kind regards, Gordon.
Positive experience: Lovely place for a business trip. Chosen because of leisure facilities, but I was unable to do any serious swimming. This was due to the usual holiday type activity by kids and parents alike. Didn't use the restaurant, so hence the score kept slightly lower.
Dear Garry Whiting. Thank you very much for reviewing your recent stay at The Park Royal Hotel. It’s a pleasure to read your positive feedback and I will certainly share your kind comments with the team. My team and I look forward to the pleasure of welcoming you back to stay with us once again in the near future and until then remain with. Kind regards, Gordon.
Fantastic experience: Close to Manchester and Liverpool airports and great for weddings and close to attractions
Dear adam o'connor. Thank you very much for reviewing your recent stay at The Park Royal Hotel with 5 stars. It’s a pleasure to read your positive feedback and I will certainly share your kind comments with the team. My team and I look forward to the pleasure of welcoming you back to stay with us once again in the near future and until then remain with. Kind regards, Gordon.
Fantastic experience: Nice clean facilities as well as clean spacious rooms
Dear Charles Marvier. Thank you very much for reviewing your recent stay at The Park Royal Hotel with 5 stars. It’s a pleasure to read your positive feedback and that you enjoyed our facilities, which were nice, clean and spacious. I will certainly share your kind comments with the team and we look forward to the pleasure of welcoming you back to stay with us once again in the near future and until then remain with. Kind regards, Gordon.
Fantastic experience: Great hotel ! Clean,good foon and drinks,spa really nice ;) Very polite and friendly staff. Dawid on reception,great guy ! Give me really good box of chovolates once he find out that I had a birthday :) Definitely will be back !
Dear Marlena Kelly. Thank you very much for reviewing your recent stay at The Park Royal Hotel with 5 stars. It’s a pleasure to read your positive feedback and I will certainly share your kind comments with the team. My team and I look forward to the pleasure of welcoming you back to stay with us once again in the near future and until then remain with. Kind regards, Gordon.
Positive experience: This is a lovely hotel, the pre arrival booking and service was exceptional. The issue came at breakfast, what a disgrace and shambles. We waited to be seated and the hostess laughed as she sat us at the table she described as "the only one that is clean" and she wasn't joking. My wife and I sat at a table surrounded by tables piled high with dirty cups and plates and leftover food. Honestly a horrible environment to eat in. When we went to get breakfast at the self service counter, the dishes were empty so we had to keep going back when the eggs were ready or the mushrooms were ready etc etc. No effort was made by staff to clear the tables. Its such a shame as it was a real crappy ending to an otherwise nice stay. Challenge **** look at the photos spot the clean table you would be happy to sit at and eat as this was our view as we ate . When asked if everything was ok on checking out we mentioned the breakfast but the guy at reception wasn't interested at all or even bothering to ask what the problem was so here it is.
Dear F Crisp. Thank you very much for reviewing your recent stay at The Park Royal Hotel. It is most disappointing to read about your experience with us on this occasion, which was not to the high customer satisfaction level that we strive to achieve and are renowned for every guest staying here at The Park Royal Hotel and I do apologise as two of my team unfortunately did not report for duty as they were poorly. We take all of our customers comments very seriously and I can confirm that I have addressed your constructive feedback with the team, so that we can strive to improve our product and service for future guest’s enjoyment. Kind regards, Gordon.
Negative experience: Spa okay however treatments poor. And to top this off Used got a fine for using their car park. Spa did not indicate that we would need to input car reg and were not helpful in resolving this resulting in me having to pay extra. Would not use again and would not
Dear Chrissie X. Thank you very much for reviewing your recent Spa day at The Park Royal Hotel. It’s disappointing to read your experience with us on this occasion, which is not indicative of the standards that we are renowned for and aspire too for every guest using our facilities at the hotel. We take all of our customers comments very seriously, so that we may strive to improve our product and service for all of our future guest’s enjoyment. I would appreciate if you would be kind enough to reach out to me at the hotel on 01925 730706 , so that I may in turn look into and address your feedback with the team in order to ensure that there is no repeat of such for any other guests who may be staying or using our facilities in the near future. I look forward to hearing back from you in due course and until then remain with. Kind regards, Gordon.
Fantastic experience: Visited 26/10/24 for party in Royal suite. Very smart and clean venue. Food was amazing. We enjoyed the djs choice of music and had us dancing. Would recommend venue for parties.
Dear Simon. Thank you very much for reviewing the recent event which was held in our Royal Suite at The Park Royal Hotel with 5 stars. It’s a pleasure to read your positive feedback and I will certainly share your kind comments with the team. My team and I look forward to the pleasure of welcoming you back to the hotel us once again in the near future and until then remain with. Kind regards, Gordon.
Fantastic experience: Had an amazing relaxing day here. The facilities are allyou need. The staff are lovely and friendly. Will definitely be booking again.
Dear Jean Hamer. Thank you very much for reviewing your recent relaxing day at The Park Royal Hotel. It’s a pleasure to read your positive feedback and that you enjoyed our facilities. I will certainly share your kind comments with the team and we look forward to the pleasure of welcoming you back to The Park Royal Hotel once again in the near future. Kind regards, Gordon.
Fantastic experience: Rooms, very clean. All the staff we came into contact with were very friendly and helpful. The evening restaurant staff were attentive, but not overly so. Food quality at evening dinner and breakfast were very good.Great location for our purpose as overnight stay on way to Scotland
Dear John King. Thank you very much for reviewing your recent stay at The Park Royal Hotel with 5 stars. It’s a pleasure to read your positive feedback and I will certainly share your kind comments with the team. My team and I look forward to the pleasure of welcoming you back to stay with us once again in the near future and until then remain with. Kind regards, Gordon.
Fantastic experience: We got married at The Park Royal Hotel and had the best day ever!!! From booking the wedding in October 2023 to our big in September 2024 everything has been perfect!! The whole process from start to finish has been stress free due to the great team at the hotel. Sally in the events team is amazing and so helpful with my many questions and queries. The day was planned perfectly and everything went so smoothly! We can't thank her enough!! On the days leading up, on the big day and also after James, Mary and Tom were brilliant! They put us at ease before our ceremony, ensured everything went without a hitch and were professional throughout! James ensured that everyone was happy, checked in on us and made sure my dress was perfect as I walked up the aisle. Mary was everywhere ensuring everything went to plan and on time, always there if we needed her for any questions. Tom, thanks for running our wedding breakfast and getting involved with the wedding speech sweepstake!! Jamie and his team on the bar were brilliant, we had a great time and even managed to empty the garden suite bar of tia maria from all the baby guinnesses!! Jamie was extremely informative at our wedding menu tasting around the wines they had on offer. The food was great and catered for everyone dietary requirements! Most of our guests stayed the night at the hotel and it was lovely to share out memories of the day with them whilst enjoying a great breakfast the next morning!!
Dear Becky T. Thank you very much for reviewing your recent wedding day at The Park Royal Hotel. It’s a pleasure to read your positive feedback and I am truly delighted to note that you enjoyed the best day ever! I will certainly share your kind comments with the team and especially with James, Mary, Tom, Jamie and the kitchen team. We look forward to the pleasure of welcoming you back to the hotel once again in the near future and until then remain with. Kind regards, Gordon.
Fantastic experience: I happened to be coming through Stretton and I wanted to stop somewhere for a quick drink. The service that Daniel Kynaston provided at the bar for my double vodka lemonade was spectacular. If you find yourself there please request him. 10/10 service with a beautiful smile and personality from him.
Dear Nora Becker. Thank you very much for reviewing your recent visit at The Park Royal Hotel with 5 stars. It’s a pleasure to read your positive feedback and I am delighted to note that you enjoyed a fantastic visit to the hotels bar and lounge. I will certainly share your kind comments with the team and especially with Danny. We all look forward to the pleasure of welcoming you back on your next visit and until then remain with. Kind regards, Gordon.
Negative experience: Visited this place to have a dinner with a business client who was staying at the hotel. The entire hotel lobby was smelling like a pig farm. The food was ok but couldn’t beat the smell. Total waste of money. Never going there for a a dinner again. Please avoid this place.
Dear Kishore Sagar. Thank you very much for reviewing your recent stay at The Park Royal Hotel. It’s disappointing to read your experience with us on this occasion which was not to the high customer satisfaction level that we strive to achieve for every guest here at The Park Royal Hotel. We take all of our customers comments very seriously and it is only with honest and constructive feedback that we can strive to improve our product and service for future guest’s enjoyment. Kind regards, Gordon.
Positive experience: We came as our friend was getting married in the area. The hotel itself is very big and the gym and sauna seems quite good for a hotel. The rooms were quite big but our bed was firm on one side and very dipped on the other side, the decor was abit old fashioned but I liked the wood. The room was very warm and there is a ceiling fan rather than any air con, so maybe a summer visit should be cautionary. The breakfast was a buffet style full English, food was topped up quickly but the coffee machine was very hit and miss. It does get very busy and the car park is huge, I liked there was EV charging at the back of the hotel which was very useful but only for supercharging.
Dear Dr Vincent Cheung. Thank you very much for reviewing your recent stay at The Park Royal Hotel. It’s a pleasure to read your positive feedback and I will certainly share your kind comments with the team. I do hope you that will return and stay with us once again in the near future and until then remain with. Kind regards, Gordon.
Fantastic experience: Used the facilities here, the pool,sauna, steam room. Would definitely recommend.
Dear Aveesha Collins. Thank you very much for reviewing your recent stay at The Park Royal Hotel. It’s a pleasure to read your positive feedback and that you enjoyed our facilities and I will certainly share your kind comments with the team. My team and I look forward to the pleasure of welcoming you back to stay with us once again in the near future and until then remain with. Kind regards, Gordon.
Negative experience: I made a suite reservation for myself and two other travelers via Expedia and paid suite pricing of over 220 pounds. Upon arrival, I checked in, went to the room and found it was obviously not a suite. I called the front desk and asked if this was a suite and was informed the room was a double. After explaining I paid for and booked a suite I was told they didn’t have any suites available. The agent had no intention of helping me, even after I said we’d have to put one of us on the floor as the bed was very small. I had to ask for a rollaway bed which was provided but let me tell you, my dog sleeps on better. The room was hot, stunk of stale air, had one towel, and the toilet wouldn’t flush. Next day, I asked Expedia to refund me the rate of the suite. I was willing to pay for the double. The hotel said the booking was for a double but as seen by my charge and receipt I paid for a suite. This hotel is a thief and would not refund any of my charge. I am going to contest this charge with my bank and I recommend to anyone traveling through the UK from overseas to avoid this mess of a place they call a hotel.
Dear Mark. Thank you very much for reviewing your recent stay at The Park Royal Hotel. It is most disappointing to read about your experience with us on this occasion, which was not to the high customer satisfaction level that we strive to achieve for every guest staying with us at The Park Royal Hotel. Whilst I appreciate you made a booking for our Ambassador Suite, I can confirm that your reservation pulled through onto our system as a double bedroom only and had we been provided with confirmation by your kind self that you had indeed booked the Ambassador Suite, I am confident that you would have been allocated such accordingly. I have addressed your constructive feedback with the team, so that we can strive to improve our product and service for future guests enjoyment and remain with. Kind regards, Gordon.
Negative experience: Check in - left a lot to be desired. Disorganised and unhelpful. Left a bad first impression. One person working the desk with a queue of people waiting to check in, when it was finally my turn the lady behind me in the queue got served first with no regard for me. There was never an apology or thanks whilst waiting, we are just ignored. Breakfast the following morning - Said I hadn’t paid for breakfast even though I was on a spa break so had to get the manager to confirm that it was, indeed, included. Checkout - Said I had no balance to pay on checking out and then sent me an unexpected bill afterwards by email with no explanation, so I had to contact them to work out what was going on. Room and spa were fine. Food - at the bar was mediocre. Had not been reheated properly as was hot on the outside but cool in the middle and quite dry. Overall - Really poor organisation that ruined what was supposed to be a relaxing spa break. I ended up more stressed out than I started and I would not recommend or return.
Dear Ellie S. Thank you very much for reviewing your recent stay at The Park Royal Hotel. It is most disappointing to read about your experience with us on this occasion, which was not to the high customer satisfaction level that we strive to achieve for every guest here at The Park Royal Hotel. We take all of our customers comments very seriously and I can confirm that I have addressed your constructive feedback with the team, so that we can strive to improve our product and service for future guest’s enjoyment. Kind regards, Gordon.
Fantastic experience: Great hotel helpful staff very clean breakfast was amazing pool and spa are a great place to relax and chill out the only thing I would say was not for me was the bed was hard but that’s just me being picky would definitely recommend it and would stay again
Dear si parkes. Thank you very much for reviewing your recent stay at The Park Royal Hotel with 5 stars. It’s a pleasure to read your positive feedback and I will certainly share your kind comments with the team. My team and I look forward to the pleasure of welcoming you back to stay with us once again in the near future and until then remain with. Kind regards, Gordon.
Fantastic experience: Brilliant for ADI study clubs. Victoria always steps up and makes the whole process.easu
Dear Dr Amit Mistry. Thank you very much for taking the time to review your recent stay at The Park Royal Hotel with 5 stars. It’s a pleasure to read your positive feedback and I will certainly share your kind comments with the team and especially with Victoria. My team and I look forward to the pleasure of welcoming you back to stay with us once again in the near future and until then remain with. Kind regards, Gordon.
Fantastic experience: This is a very good hotel for families with children to stay. Rooms are OK. Amenities are good. Toilets won’t flush properly. Excellent Pool, hot tub, steam room and sauna. Towels and soap are supplied. Nice changing rooms. Nice restaurant with good hot breakfast and fancy coffee machines. But less vegetarian choice for lunch and dinner. Good Bar. Most importantly very efficient and most friendly staff. Victoria at the front desk walks a mile extra for clients comfort. Location is good in a non-busy rural area. Good to relax. But the only caveat is no medical facilities near by. In an emergency the ambulance cannot reach within two hours and there is no hospital or emergency care nearby. But the courtesy of the staff both at the hotel and restaurant compensate for its drawbacks.
Dear Jay Gollamudi. Thank you very much for reviewing your recent stay at The Park Royal Hotel. It’s a pleasure to read your positive feedback and I am delighted to note that you enjoyed our facilities and your stay with us. I will certainly share your kind comments with the team and especially with Victoria. I am sorry to hear that there was no ambulance available when you called as they had all been sent to a major incident on the motorway nearby, however I am glad our team were able to assist and took the young person to the local hospital accompanied by this mother, a doctor and one of our team. We look forward to the pleasure of welcoming you back to stay with us once again in the near future and until then remain with. Kind regards, Gordon.
Fantastic experience: Didn't actually go into the hotel; just dropped off Daughter #2 plus A N Other so that they can attend the nearby Fields of Cream Festival, which I assume is something to do with dairy farming. The hotel seemed v. nice, though, from what I saw of it, i.e. the car park and the front door. Based upon that I would highly recommend this as a place to rest your weary nut.
Dear Paul. Thank you very much for reviewing The Park Royal Hotel. I appreciate the time that you have taken to provide us with your feedback and hope your Daughter enjoyed her time at "Fields of Cream Festival", we hope that you choose to stay with us in the future. Kind regards, Gordon.
Positive experience: Evening wedding party, staff good but beer wasnt up to scratch.
Dear Bronwen. Thank you very much for reviewing your recent stay at The Park Royal Hotel. I appreciate the time that you have taken to provide us with your feedback and am sorry to hear that the beer was not up to scratch on this occasion. I have passed your feedback onto the teams to have a further look into this matter and do hope that you that will return and stay with us once again in the near future. Kind regards, Gordon.
Fantastic experience: This is great hotel with excellent facilities. We arrived here at short notice tired and wet after a storm nicked our tent at Creamfields. Neeve at the front desk was particularly helpful in getting us a room sorted and ensuring we had everything we needed with suggestions.
Dear Barrie. Thank you very much for reviewing your recent stay at The Park Royal Hotel. It’s a pleasure to read your positive feedback and I am delighted to note that you enjoyed a perfect stay with us. I will certainly share your kind comments with the team and we look forward to the pleasure of welcoming you back to stay with us once again in the near future and until then remain with. Kind regards, Gordon.
Fantastic experience: Fabulous hotel and spa in south Warrington and easy to get to. Went on a spa night package, and was well looked after. Plenty of parking onsite. The spa facilities were excellent, and treatments good. Staff were very friendly and the food was great.
Dear Rebecca. Thank you very much for reviewing your recent stay at The Park Royal Hotel with 5 stars. It’s a pleasure to read your positive feedback and I will certainly share your kind comments with the team. My team and I look forward to the pleasure of welcoming you back to stay with us once again in the near future and until then remain with. Kind regards, Gordon.
Positive experience: Lovely hotel, great service from all of the staff including reception, bar and pool area. The only downside with our stay was I found the bed very uncomfortable and didn’t sleep very well night before we had to camp for 4 days.
Dear Roxanne L. Thank you very much for reviewing your recent stay at The Park Royal Hotel. It’s a pleasure to read your positive feedback and I will certainly share your comments with the team. My team and I look forward to the pleasure of welcoming you back to stay with us once again in the near future and until then remain with. Kind regards, Gordon.
Negative experience: Unfortunately I have to share this review. I don't think I have ever complained about a 4 star hotel...... ( Based on Google this is a 4 star hotel!) We booked this hotel as we know 'Park Royal' is nice. We checked in and went to our room. With high expectations, we are so..... Disappointed.......☹️☹️☹️☹️☹️☹️ I have never stayed in a 4 star hotel that has no fridge in the room, no robe and no hotel slippers. The bathroom / toilet was......... I've attached a few pictures. For a four star hotel, personally I think they need to upgrade the room a little bit.. We were so disappointed so I went to reception to let them know about the condition of the bathroom / toilet and enquire about robe/ fridge She said there is no fridge in the room we booked ( family room ) and about the robe she will ask someone to bring it to us. ( UPDATE: it's now 9pm and we haven't got our robe yet hence the 2 star service I requested it around 5pm ) So far we are so disappointed for a 4 four Park Royal.... We are still here ATM.... I'm not sure what to expect for breakfast.... We'll see and I will give an update again! UPDATE : we got stuck in the lift........ I'm still very shaken up.. tbh I want to move to another hotel but it's now 9pm and my son is so tired ....... Apparently the lift was broken and got 'reset the lift a few times today' Breakfast was CRAP! Beyond worst! We stayed at holiday inn the night before and their breakfast was amazing! I seriously cannot believe this is a FOUR star hotel....... Mushroom was SO salty, bacon was incredibly hard and chewy, hash brown was soggy, fruits selection was so limited.... everything is just so unwelcoming... Next morning we went out to Manchester for a day out We came back probably around 6:30 p.m...... And guess what? The room is not made there's no fresh towels............... We came back hoping that we have fresh towels so we can get ready have a shower and go to bed........ So so disappointed.......
Dear Jia. Thank you very much for reviewing your recent stay at The Park Royal Hotel. It’s disappointing to read your experience with us on this occasion which is not indicative of the standards that we are renowned for and aspire to for every guest staying with us at the hotel. We take all of our customers comments very seriously and it is only with honest and constructive feedback that we can strive to improve our product and service for future guest’s enjoyment. I would appreciate if you would be kind enough to reach out to me at the hotel, so that I may in turn look into and address your feedback with the team in order to ensure that there is no repeat of such for any other guests who may be staying with us in the near future. I look forward to hearing back from you in due course and until then remain with. Kind regards, Gordon.
Positive experience: From the price and exterior, I expected better service from staff. Also the lift was out of order with no sign as to when it would be fixed. The whole place, including rooms, was roasting hot which did not make for a good night of sleep. Very handy for the M6 and useful having a pool there for children although their access times are limited.
Dear Tibs A. Thank you very much for reviewing your recent stay at The Park Royal Hotel. It’s a pleasure to read your feedback and I will certainly share your kind comments with the team. I do hope you that will return and stay with us once again in the near future. Kind regards, Gordon.
Fantastic experience: A great hotel receptionist very helpful evening meal was lovely Room bright and comfy beds very comfy breakfast you could not fault thank you to all the staff
Dear roy canning. Thank you very much for reviewing your recent stay at The Park Royal Hotel with 5 stars. It’s a pleasure to read your positive feedback and I will certainly share your kind comments with the team. My team and I look forward to the pleasure of welcoming you back to stay with us once again in the near future and until then remain with. Kind regards, Gordon.
Positive experience: The hotel as a whole was lovely. The room we booked was on the second floor and due to the weather, it was really hot. You wouldn't even notice the AC was on. The windows were also dirty. However, the staff were polite and kindly moved and upgraded our room to the superior king room downstairs. Unfortunately, there was no AC but a ceiling fan. It was cooler but still quite warm. We had £32PP to spend in the restaurant and were surprised with quite tasty food - I recommend the Roasted Scottish Sea Trout. as for the breakfast, you can't go wrong with it. There were a few amenities in the hotel. The pool was quite big, but clean. I thoroughly enjoyed my Spa treatment by Rebecca. She was amazing. There was a gym which we didn't use, but looked like it was decently equipped. The location was close to Cheshire Oaks Village and a 40-45min drive to Manchester.
Dear jai. Thank you very much for reviewing your recent stay at The Park Royal Hotel. It’s a pleasure to read your stay was lovely as a whole and I will certainly share your kind comments with Rebecca from our spa. I do hope you that will return and stay with us once again in the near future and until then remain with. Kind regards, Gordon.
Positive experience: I attended a work social get together at the hotel with 40+ colleagues who had travelled from all over the country. The venue was a great choice for us and we were very happy overall!
Dear Warren Edge. Thank you very much for reviewing your recent stay at The Park Royal Hotel. It’s a pleasure to read your positive feedback and I will certainly share your kind comments with the team regarding your meal. My team and I look forward to the pleasure of welcoming you back to stay with us once again in the near future and until then remain with. Kind regards, Gordon.
Fantastic experience: I was a guest at an evening wedding party. The best buffet I have been to, Italian themed. Fresh, colourful, tasty, and perfect. Staff friendly, room beautifully decorated.
Dear Samantha Beacock. Thank you very much for reviewing your recent attendance at an evening wedding reception at The Park Royal Hotel with 5 stars. It’s a pleasure to read your positive feedback and I will certainly share your kind comments with the team. My team and I look forward to the pleasure of welcoming you back to the hotel once again in the near future and until then remain with. Kind regards, Gordon.
Positive experience: Park Royal is a good comfortable hotel to which I would return providing that it is for business purpose, but not for leisure. First impression - the reception team is friendly and helpful, the corridor & communal area is rather dated, nice big spacious parking area. Room - I was allocated a room at the back of the property on the first floor with a view of a row of bins and graveyard covered by a line of tall trees. At around 18:30 the church bells rang continuously for awhile which didn’t bother me too much. The room and washroom is very clean, however cannot say the same about the coffee cups. I found towel/cloth residue on the cups which might imply the cups were rinsed and wiped by towel in-situ rather than washed/sanitised in dishwasher. Dinner - I went to the bar for a quick dinner. I was in awe with the price of food, I opted for a hotdog with chips which cost me £12.95; was it taste good - yes, was it worth the price - definitely not! Breakfast - very disappointing, I was expecting a hearty breakfast with good range of option to say the least. Unfortunately the breakfast standard is in par with Holiday Inn Express range.
Dear SKM. Thank you very much for reviewing your recent stay at The Park Royal Hotel. It is most disappointing to read about your experience with us on this occasion, which is not indicative of the standards that we are renowned for and aspire too. We take all of our customers comments very seriously and I can confirm that I have addressed your constructive feedback with the housekeeping team, so that we can strive to improve our product and service for future guest’s enjoyment. Kind regards, Gordon.
Negative experience: Ripped off by the company operating the car park for £145. Should not have a public electric charging facilities on the premises just as an excuse to fleece people.
Dear James Martin. Thank you very much for reviewing your recent visit to The Park Royal Hotel. It’s disappointing to read your experience with us on this occasion and to hear that you have now unfortunately received a car parking fine. I do wish to clarify that we do not charge for car parking when using the facilities of the hotel, provided that your vehicle registration number is entered onto terminal at the hotels reception desk. There are in excess of three dozen clearly displayed signs throughout the hotels car park, along with a pull up banner at the hotel reception and a notice on the actual Tesla EV charging point itself. We do take all of our customers comments very seriously and I do hope to welcome you back to the hotel once again in the very near future. Kind regards, Gordon.
Negative experience: I did not stay at the hotel but it has a Tesla supercharger and I was fined £100 for using it when I did not see any signs that say you need to pay if you are using the ChargePoint. I have reported to Tesla as well.
Dear Nikki R. Thank you very much for reviewing your recent visit to The Park Royal Hotel. It’s disappointing to read your experience with us on this occasion and to hear that you have now unfortunately received a car parking fine. I do wish to clarify that we do not charge for car parking when using the facilities of the hotel, provided that your vehicle registration number is entered onto terminal at the hotels reception desk. There are in excess of three dozen clearly displayed signs throughout the hotels car park, along with a pull up banner at the hotel reception and a notice on the actual Tesla EV charging point itself. We do take all of our customers comments very seriously and I do hope to welcome you back to the hotel once again in the very near future. Kind regards, Gordon.
Negative experience: This is a not a review based on the experience of the stay in general as I can say there were no complaints really and the stay and spa was lovely. However, the customer service afterwards after accidentally leaving my necklace in the spa wasn’t so great. I had originally planned to collect my necklace but given the location of the venue it wasn’t easy to just return so I asked the spa reception if there was a possibility of my necklace being posted back to me to which they said was no problem. They decided to place my necklace inside a normal letter envelope loosely and post so I had an empty envelope pushed through my letterbox as it had torn and slipped out in the process . How careless to post someone’s belonging in this way, and when I called to inform them that I never received my necklace , it took ages to speak to someone and was promised calls back and I had to call them repeatedly to speak to them. All I got was a “sorry nothing we can do”! The necklace was a sentimental gift with my children’s names on. Regardless of the stay being lovely, terrible customer service and was enough to put me off returning again!
Dear Chez Kaur. Thank you very much for reviewing your recent stay at The Park Royal Hotel and that you enjoyed your stay and spa treatments. It is most disappointing to read about your experience with regards to the customer service received when you accidentally left your sentimental neck lace behind in the Spa. Whilst the necklace was duly packaged and posted back to your kind self as instructed, I am very sorry to hear that the item was missing from the envelope when it finally arrived at your home address. I have instructed my team to ensure that any future guests lost property that is left behind at the hotel is well wrapped and sent via recorded delivery. We take all of our customers comments very seriously and I sincerely thank you once again for bringing this matter to my attention. My team and I look forward to welcoming you back to stay with us once again in the near future and until then remain with. Warm regards, Gordon.
Positive experience: Stayed overnight in a double room. Everything very clean. Rooms a little basic but no complaints. Breakfast hit the spot. Location - green and leafy area just outside Warrington.
Dear Nick Silvester. Thank you very much for reviewing your recent stay at The Park Royal Hotel. It’s a pleasure to read your positive feedback and I will certainly share your kind comments with the team. My team and I look forward to the pleasure of welcoming you back to stay with us once again in the near future and until then remain with. Kind regards, Gordon.
Fantastic experience: Thank you to the Events Team at the Park Royal Hotel for organising our Wedding on Saturday 8th June 2024 and ensuring everything ran smoothly. A huge thank you to Beccie who started organising everything 15 months ago, to Sally & Steven for ensuring our guests were catered for and ensuring the day went to plan accordingly. The Hotel Staff looked after younger children attending and guests with dietary requirements. Our guests thought the Wedding Breakfast and Evening Buffet was excellent. The Waiters, Waitresses and Bar Staff did an excellent job. Me and my Partner, a number of guests stayed at the Hotel and the rooms were excellent for a good night's sleep.we
Dear Jonathan Mcmahon. Thank you very much for reviewing your wedding day at The Park Royal Hotel with 5 stars. It was an honour and pleasure, to not only host your very special day, but to also read your positive feedback and I will certainly share your kind comments with the Events Team, Sally, Beccie and Steven along with the kitchen and wider conference and events team who worked on the day of your wedding. We look forward to the pleasure of welcoming you back to stay with us once again in the near future and until then remain with. Kind regards, Gordon.
Fantastic experience: I stayed here for 1- night, a nice hotel overall that is fairly modern and well appointed. My room on the 2nd floor was spacious for a standard. It looked like it had been recently refurbished aside from the dated wood on the desk and wardrobe. Very clean, and the windows open up a little bit for fresh air. Staff were nicely presented with Victoria being particularly accommodating. Great easy access to/from the motorway.
Dear Gareth Taylor. Thank you very much for reviewing your recent stay at The Park Royal Hotel. It’s a pleasure to read your positive feedback and I am delighted to note that you enjoyed your stay with us. I will certainly share your kind comments with the team and especially with Victoria. We look forward to the pleasure of welcoming you back to stay with us once again in the near future and until then remain with. Kind regards, Gordon.
Fantastic experience: Amazing place, good value with fantastic amenities and dog friendly. Staff friendly and helpful, breakfast tasty and plentiful- we will definitely be back.
Dear Dave. Thank you very much for reviewing your recent stay at The Park Royal Hotel. It’s a pleasure to read your positive feedback and I am delighted to note that you enjoyed a great stay with us. I will certainly share your kind comments with the team and we look forward to the pleasure of welcoming you back to stay with us once again in the near future and until then remain with. Kind regards, Gordon.
Fantastic experience: We visited the hotel to look at the leisure club. Katie gave us a great tour and was very knowledgeable. Highly recommended.
Dear Mark Gough. Thank you very much for reviewing your recent visit to the leisure club at The Park Royal Hotel. It’s a pleasure to read your positive feedback regarding your show round of our leisure facilities by Katie and I will certainly share your kind comments with Katie accordingly. Please do not hesitate to let us know if we may be of any further assistance with regards to our facilities and the hotel in general. We look forward to the pleasure of welcoming you back once again in the near future and until then remain with. Kind regards, Gordon.
Negative experience: Booked a spa day yesterday for 2 days time for x3 people. Said there was availability online. Booked and paid for treatments Called the next day to ask what time treatments were. To be passed around to diffrent people as no one had a clue what they were doing. For them to tell me they are fully booked and can’t fit us in. We have all booked the day of work for nothing as they can’t give us our money back for 7-10 working days. Not a single apology from the venue and staff are rude Won’t be booking here, and will be making sure that friends and family don’t.
Dear Chelsea Brogden. Thank you very much for taking the time to provide us about your reservation, which was booked on the SpaBreaks website. It’s disappointing to read that there was no availability when you called up the following day as all booking windows were already fully booked on our website. I am also sorry to note that it will take you 7 - 10 days to receive your payment back from SpaBreaks as well. Rest assured this is not indicative of the standards that we as a hotel are renowned for and aspire to for every guest staying with us at the hotel. We take all of our customers comments very seriously and I sincerely appreciate the time that you have taken to provide us with your feedback. My team and I look forward to the pleasure of welcoming you back once again in the near future and until then remain with. Kind regards, Gordon.
Fantastic experience: Stayed over as attending a wedding nearby. Lovely large room, well equipped, very clean. Nice bar area, breakfast was the usual buffet style, would certainly return.
Dear steve barlow. Thank you very much for reviewing your recent stay at The Park Royal Hotel. It’s a pleasure to read your positive feedback and that you enjoyed our facilities. I will certainly share your kind comments with the team and we look forward to the pleasure of welcoming you back to stay with us once again in the near future and until then remain with. Kind regards, Gordon.
Fantastic experience: We visited the spa and had amazing massages, a lovely two course lunch and spa access. It was clean. The staff were helpful and the massage was amazing
Dear Nicolle Mason. Thank you very much for reviewing your recent spa day experience at The Park Royal Hotel. It’s a pleasure to read your positive feedback and that your massage was amazing. I will certainly share your kind comments with the team. My team and I look forward to the pleasure of welcoming you back to stay with us once again in the near future and until then remain with. Kind regards, Gordon.
Fantastic experience: We had our wedding at the Park Royal Hotel & Spa last month and it was everything we could have ever wanted. We had been communicating with the events team from September 2022 right then way through to our ceremony and special day in April 2024. They were always keeping us in the loop, helping us with the planning and supplier coordination along with putting our minds at ease throughout the process. Special shout outs for Becky who started our wedding coordination, then taken over by Sally when Becky went off on Maternity. Johnathan ran our day and he was extremely supportive and helpful to me, the groom, the bridesmaids and all the guests. He was extremely professional and eager to please us, making sure we had everything we needed from arrival to check out. The actual wedding package is fairly priced at Park royal, and I would seriously consider if you want nice food and drinks, a lovely hotel, great scenery for your photos and spacious venue. We had 100 guests and we had all the space we needed. Id definitely recommend to all! Thanks team ❤️
Dear Emily Sharpes. Thank you very much for reviewing your wedding day at The Park Royal Hotel. It’s a pleasure to read your positive feedback and I am delighted to note that your wedding day was everything that you could possible have wished for. I will certainly share your kind comments with the team and especially with Becky, Sally and Jonathan. We look forward to the pleasure of welcoming you back to the hotel once again in the near future and until then remain with. Kind regards, Gordon.
Fantastic experience: Had a day spa day, I can only say wow Been to a few places for spa days and this was lovely from start to finish The spa and massage experience was fantastic, I have to shout out Emma who did my massage this morning because she was the most pleasant masseuse I’ve ever met, kind, the perfect amount of talkative and very relaxing, would come back just to have a chat and massage with her, she’s a credit to the place The lunch and Prosecco was lovely, pool was great, I really can’t fault it and will be coming back
Dear Steph M. Thank you very much for reviewing your recent stay spa day at The Park Royal Hotel. It’s a pleasure to read your amazing feedback, I will certainly share your kind comments with the team and especially with Emma. We look forward to the pleasure of welcoming you back in the near future and until then remain with. Kind regards, Gordon.
Fantastic experience: Can't comment on the rooms as I didn't stay. I instead attended for a course. Nice building, plenty of parking, good food, and easy to find. I've been here a few times and the staff have always been very friendly and helpful.
Dear catt 3553. Thank you very much for reviewing your recent experience after attending a course at The Park Royal Hotel. It’s a pleasure to read your positive feedback and I am delighted to note that you enjoyed your time with us. I will certainly share your kind comments with the team and we look forward to the pleasure of welcoming you back to the hotel once again in the near future and until then remain with. Kind regards, Gordon.
Fantastic experience: Great hotel with good facilities. Only complaint is no hot chocolate in the rooms only tea and coffee. When I asked at reception if they had hot chocolate I was told no, you'll have to buy it from the bar.
Dear Mark M. Thank you very much for reviewing your recent stay at The Park Royal Hotel. It’s a pleasure to read your positive feedback and especially as a frequent guest of the hotel. I will certainly share your kind comments with the team and especially with our housekeeping team. We look forward to the pleasure of welcoming you back to stay with us once again in the near future and until then remain with. Kind regards, Gordon.
Positive experience: Didn't stay so can't rate the rooms,came for a wedding of a friend,the service was fast enough for drinks( although being a hotel were a bit expensive)and the meal was lovely
Dear john irving. Thank you very much for reviewing the wedding which you recently attended at The Park Royal Hotel. It’s a pleasure to read your positive feedback and I will certainly share your kind comments with the team. I do hope you that will return and stay with us once again in the near future. Kind regards, Gordon.
Negative experience: EV drivers beware. Although the hotel has DC EV chargers, the hotel have now introduced car parking charges whilst you charge your vehicle.
Dear John Leader. Thank you for your rating and feedback of The Park Royal Hotel. It’s disappointing to see the unfortunate poor rating that you provided on this occasion. I can confirm that there are NO car parking charges for any guest or customer entering our premises, provided that they enter their vehicle registration number, with signage clearly displayed notifying guests of such right next to the EV charging point. Kind regards, Gordon.
Fantastic experience: Daughters wedding everything was wonderful, the rooms the service,food, pianist Chris Morris. Jonathan the master of ceromonies had the whole day running smoothly thankyou
Dear Gail. Thank you very much for reviewing your daughters wedding at The Park Royal Hotel. It’s a pleasure to read your positive feedback and that the room, service food and pianist were all wonderful for your daughters special day. I will certainly pass your feedback onto the team and remain with very best wishes and kind regards, Gordon.
Negative experience: What a disappointment. If you are looking for a relaxing spa break this is NOT the place. Firstly our treatments were double booked so had to wait for the next day. When trying to sort this out prior to arrival we were just told oh no thats not great sorry, but not gesture of good will for the inconvenience. When we arrived at the spa we were informed it was a children's swimming lesson 3pm till 7pm which is not great when we get told the facilities are available from check in which was 3pm. We attempted to go relax at the pool, but was so noisy and when we attempted to swim it just wasn't possible with all the children in the pool. The steam room stank of sewerage. The sauna was OK. We stayed for about 20 minutes before giving up and just going back to the room. Initially we were given a room on the ground floor which was dated and we noticed the door sign mentioned 4 legged friend. Not great when you have allergies, thankfully when I went to speak to reception they did change our room to the 2nd floor where dogs aren't allowed, these rooms were alot nicer. The food at the restaurant was a big disappointment...soggy fish and chips. Prices reflected fine dining but the food reflected microwaved frozen food. Breakfast was standard no complaints. The facial was nice. The staff were all friendly but sadly the whole spa break was a farse and I can't believe they advertise as a spa break.
Dear Dr H. Thank you very much for reviewing your recent stay at The Park Royal Hotel. It’s disappointing to read about your experience with us on this occasion, which is not to the high standards which we aspire to or are even renowned for. I am naturally saddened to note that the majority of the points which have mentioned in your reviews were not brought to our attention at the time of your stay. I can confirm that your spa treatments were moved to the following day, as we had to unfortunately send one of our therapists home on the day of your treatments, as she was not feeling well at all. Children's swimming lessons, held in a private roped lane and children's swim times are from 3pm until 7pm and I can confirm that access to the hotels swimming pool is available immediately to all patrons of the hotel upon checking into the hotel and I note that this was duly communicated to your kind self accordingly. With regards to the room which you were allocated, we had no notice at all of any allergies at the time of your booking, however despite this I can confirm that we do use a commercial ozone generator in all guest bedrooms where dogs have previously stayed with their owners, which not only destroys but eliminates any micro organisms and pollutants in the air and I note that you were provided with an alternative bedroom as requested, which you were happy with. I am also very sorry to hear that you were dissatisfied with your meal in the restaurant, our dish of fish and chips is freshly prepared and cooked to order in the kitchens deep fat fryer. We take all of our customers comments very seriously and I sincerely appreciate the time that you have taken to provide us with your feedback. My team and I look forward to the pleasure of welcoming you back to stay with us once again in the near future and until then remain with. Kind regards, Gordon.
Positive experience: I am a very dissatisfied customer, having stayed here for three nights with my family in March 2024. Top marks for the gym, good range of equipments and good quality ones too. Parking is easy and plentiful. The sofa bed inside our room was uncomfortable and I could feel the springs in the base of the unit. The duvet on our bed was thin and we were cold during the nights. Had issues with the hot water being cold. This went on for 18 hours. Told the reception staffs and they came up with the most far fetch ridiculous explanation. Apparently the room is too far from the boiler, which delayed the hot water supply into the room. To get any warm water the tap or shower had to be run for ten minutes and hope that the water heats up. Room wasn’t cleaned after the first night. Spoke to a reception staff and they told me that the rooms are cleaned every second day? When the room was eventually cleaned, all the dirty cups, glasses and teaspoons were left inside the room on the counter. No fresh items. The bins were emptied but a bag consisting of rubbish from a meal that we had was left behind in our room. Overall the room is not cleaned very well as shown on shinny silver objects such as taps and other bathroom objects. Toilet lid is not soft close, so if it drops it makes a very loud sound. Avoid this mistake, especially at night. The pillows were uncomfortable but this is a matter of opinion and others might think differently. There was no information about the hotel facilities inside the room and none was provided on arrival. Nothing about the restaurant and dining options and no information about the local area and what is around. I was very disappointed with my stay here and I very much regretted my decision to punish my family by taking them here. Stockton Heath is ten minutes drive and it has some nice bars and restaurants as alternative dining options.
Dear De Ryc Rr. Thank you very much for reviewing your recent stay at The Park Royal Hotel. It is very disappointing to read about your experience with us on this occasion, which is not indicative of the high customer satisfaction and standards that we aspire too and are renowned for, for every guest staying with us here at The Park Royal Hotel. We take all of our customers comments very seriously and I saddened that your feedback, aside from the hot water, was not brought to our attention at the time, especially as you stayed with us for a period of three nights, as I am confident that we would have been able to address the points which you have raised. Despite the above I have addressed your feedback with the team, so that we can strive to improve our product and service for future guest’s enjoyment and I do thank you and appreciate receiving your feedback once again. Kind regards, Gordon
Positive experience: A very generous hotel, the rooms are well sized and have sofa, chair and foot rest along with computer work station. Bathroom was immaculate and stocked up with shampoo, soap etc. Staff were efficient and friendly. Food was delicious.
Dear Lee Kirk. Thank you very much for reviewing your recent stay at The Park Royal Hotel. It’s a pleasure to read your positive feedback and I will certainly share your kind comments with the team. My team and I look forward to the pleasure of welcoming you back to stay with us once again in the near future and until then remain with. Kind regards, Gordon.
Fantastic experience: All staff from the restaurant to the cleaners were very polite smily & helpful. Dinner & breakfast were excellent a lovely decent size pool too
Dear Julie Cottrell. Thank you very much for reviewing your recent stay at The Park Royal Hotel. It’s a pleasure to read your positive feedback and I am delighted to note that you enjoyed a great stay with us. I will certainly share your kind comments with the team and we look forward to the pleasure of welcoming you back to stay with us once again in the near future and until then remain with. Kind regards, Gordon.
Positive experience: I stayed in this hotel for 2 nights with my family. On booking i made a special request about my son’s birthday but not a single balloon or decor was arranged , not even a email that they wont be able to do any thing special. Please dont reach even 10 minutes before checkin because they wont accommodate as I also requested early checkin due to long travel and a kid with me but no use. They didn’t have a refrigerator in a king room and the only good thing was that they arranged one after i called them. Breakfast was average not too many options .
Dear Tayyaba Zafar. Thank you very much for reviewing your recent stay at The Park Royal Hotel. It’s disappointing to read your experience with us on this occasion which was not to the high customer satisfaction level that we strive to achieve for every guest here at The Park Royal Hotel. We take all of our customers comments very seriously and I apologise that your room was not ready for you and your family upon arrival, early check ins are not guaranteed but are subject to availability, as you had arrived before our check in time on this occasion we unfortunately did not have any other bedroom type available at the time, as my team were busy cleaning bedrooms from hotel guests who had departed from the hotel earlier that day. Kind regards, Gordon.
Fantastic experience: Staying here again as its one of out favourite hotels, receptionists fantastic and very helpful as ever. Room great, clean, spacious and well appointed. Just had a fantastic rib eye steak in the restaurant. Oliver was a fantastic chap as ever and looked after us superbly along with his attentive and professional colleagues. The steak and all of the food was second to none, perfection!!!!!!!!! Can't wait for the usual great breakfast or our next return visit Thanks all for a great stay as ever!!!!!!!
Dear Matt Gater. Thank you very much for reviewing your recent stay at The Park Royal Hotel. It’s a pleasure to read your positive feedback and especially as a returning guest. I am delighted to note that you received a warm welcome and that your bedroom was clean, spacious and well appointed. I will certainly share your kind comments with the team and to Oliver in the restaurant and the kitchen team. We all look forward to the pleasure of welcoming you back to stay with us once again in the near future and until then remain with. Kind regards, Gordon.
Fantastic experience: This hotel gives the warmest welcome from reception check in to the spa and restaurant staff, all of the staff are so well trained, efficient and hard working, Becky from the restaurant and bar area was THE most accommodating, friendly and helpful person and a real credit to the Park Royal team. Spa overnight stay for 5 girlfriends was relaxing and just what the Dr ordered. Thanks Park Royal .
Dear Angie Lopes. Thank you very much for reviewing your recent stay at The Park Royal Hotel. It’s a pleasure to read your fantastic feedback and especially about Becky in our restaurant. I will certainly share your very kind comments with the team and we look forward to the pleasure of welcoming you back to stay with us once again in the near future and until then remain with. Kind regards, Gordon.
Negative experience: Very frustrated that I have had a fine from this hotel for charging my Tesla on site. This is obviously a trap to extort money from unsuspecting people just trying to go about their daily lives. It is not clear that there are charges, the day I was there it was raining hard and I literally left my car to plug in the charger and that is it. I find this an absolute joke, £60 to use a charger, I even challenged it which was rejected.
Dear Mr. Smith. Thank you very much for your recent review. I am very sorry to hear that you remain frustrated regarding the fine which you recently received when you charged your EV. We have in excess of 40 car parking notifications signs throughout the premises and one right next to the actual Tesla Charging point itself, informing guests that they need to enter their vehicle registration number at either the leisure or hotels main reception whilst charging their vehicles. The management and issuing of fines is not handled by the hotel but through a third party. I note that you have challenged your fine and I would appreciate if you would be kind enough to contact me at the hotel to discuss this matter further so that we may both address this accordingly. I look forward to hearing back from you in due course and until then remain with. Kind regards, Gordon.
Positive experience: Dinner service a bit slow due to lack of kitchen staff, menu not much choice if you don't eat meat, and you want something different than a veggie burger, the special offer menu had no veggie choice except for the pudding!. Though the breakfast was brilliant, and plenty of it, but don't leave it to last minute as they will start clearing up around you. The facilities were great, clean and the staff polite and helpful. Will go again.
Dear Hilary Millar. Thank you very much for reviewing your recent stay at The Park Royal Hotel. It’s a pleasure to read your feedback and I will certainly share your kind comments with the restaurant and kitchen teams. I do hope you that will return and stay with us once again in the near future. Kind regards, Gordon.
Negative experience: I visited the Park Royal after receiving a bad experience at another Q hotel which I received a Q hotels voucher for and used at the Park Royal. All in all, I don't think I'll ever stay at a Q hotel again. - I paid to upgrade to a Deluxe King room. On the website it says this room type includes bathrobes & upgraded toiletries. The room had neither. Reported this to reception who said "those rooms don't come with robes anymore". After mentioning it was described on the website as coming included, the bath robes and upgraded toiletries were sent to the room. I shouldn't have to inform staff what is included with certain room types. - The shower gel which 'was included' was completely empty. - The bed was big & comfortable. - I used the gym facilities which were good. I understand this to have been recently refurbished. - I used the pool, steam room & sauna. The pool area is nice. - The sofas situated around the pool were not of a 4* hotel standard. The covers were coming off and they were filthy. - The jacuzzi is super small and luke warm at best. - The windows between the leisure facility and the pool, although a great feature, were filthy and looked as though they hadn't been cleaned in a long time. - The breakfast was average. Nothing special, nothing spectacular but it did the job. Probably not worth the ££ they charge for it. - The Crème Brûlée was fantastic. If you do stay here, there is an amazing pub down the road called 'The Stretton Fox'. You won't be disappointed!
Dear Beckie. Thank you very much for reviewing your recent stay at The Park Royal Hotel. It’s disappointing to read about your experience with us on this occasion, which is not indicative of the standards that we are renowned for and aspire to for every guest staying with us at the hotel. We take all of our customers comments very seriously and I wish to apologise that our current website, which is currently under being upgraded, mentioned that bathrobes and upgraded toiletries were included in this room category and I appreciate that you brought this to the attention of the hotel receptionist and that these items were duly delivered to your room. I wish to thank you for sharing the experience of your stay and would appreciate if you would be kind enough to reach out to me at the hotel, so that I may in turn look into and address your feedback with the team in order to ensure that there is no repeat of such for any other guests who may be staying with us in the near future. I look forward to hearing back from you in due course and until then remain with. Kind regards, Gordon.
Negative experience: I encountered difficulty in modifying my reservation for a one-night stay at the hotel, originally booked for a business engagement. I had opted for an upgraded package that included an evening meal. Unfortunately, the business meeting got cancelleed, prompting me to reach out to the hotel to reschedule my reservation. Regrettably, they were unable to accommodate my request for rearrangement. Subsequently, I inquired about the possibility of a refund for the evening meal since I wouldn't be dining. Unfortunately, this request was also denied. Having been a repeat guest at this establishment for business purposes on several occasions, I had anticipated a certain level of flexibility in such situations. The lack of accommodation and the refusal of a refund have left me dissatisfied with the overall experience. Given these circumstances, I am inclined to explore alternative lodging options for my future business trips, as I doubt I will choose to book with this hotel again.
Dear Susan Frost. Thank you very much for reviewing your recent stay at The Park Royal Hotel. It’s disappointing to read your experience with us on this occasion which is not indicative of the standards that we are renowned for and aspire to for every guest staying with us at the hotel. We take all of our customers comments very seriously and it is only with feedback such as yours, that we can strive to improve our product and service for future guest’s enjoyment. I would appreciate if you would be kind enough to reach out to me at the hotel, so that I may in turn look into and address your feedback with the team in order to ensure that there is no repeat of such for any other guests who may be staying with us in the near future. I look forward to hearing back from you in due course and until then remain with. Kind regards, Gordon.
Fantastic experience: Absolutely amazing all the staff are so warm and welcoming, honestly we really cannot recommend this hotel enough !!!!!!! If they have a family New Years Eve event Absolutely highly recommend here to everyone !!!!
Dear Donna Charlton. Thank you very much for reviewing your recent stay at The Park Royal Hotel with 5 stars. It’s a pleasure to read your amazing feedback and I will certainly share your kind comments with the team. My team and I look forward to the pleasure of welcoming you back to stay with us once again in the near future and until then remain with. Kind regards, Gordon.
Negative experience: This was our second visit to the Park Royal hotel and unfortunately there has been a clear drop off. There were a number of things which weren't ideal during our stay, but there were a few standout things which has resulted in me leaving a review (never one to bother doing reviews). The general feel of the hotel this time was very tired and to be honest not very clean. Glasses were outside most rooms from the night before and weren't cleared away until the night time. The main issue we encountered though was dirty sheets which we had to complain about to get changed, which is clearly shocking. I was more concerned that reception didn't seem surprised when we mentioned this and also offered no form of apology. To make matters worse the cleaners that came to change the sheets were laughing and speaking in a foreign language - I have nothing against any nationality but it really felt as though they were mocking the situation. To make all of this worse we were staying in the Ambassador Suite, so clearly not what you expect. Some other points to note was there were no draught drinks available due to issues on the bar and also the pool area seemed dirty. Won't be staying again.
Dear tom foster. Thank you very much for reviewing your recent stay at The Park Royal Hotel. It’s disappointing to read your experience with us on this occasion which is not indicative of the standards that we are renowned for and aspire to for every guest staying with us at the hotel. We take all of our customers comments very seriously and it is only with honest and constructive feedback that we can strive to improve our product and service for future guest’s enjoyment. I would appreciate if you would be kind enough to reach out to me at the hotel, so that I may in turn look into and address your feedback with the team in order to ensure that there is no repeat of such for any other guests who may be staying with us in the near future. I look forward to hearing back from you in due course and until then remain with. Kind regards, Gordon.
Negative experience: Came as part of a spa package for my birthday bought by my mum as a surprise. All I can say is how disappointing it was. Spa facilities consists of a barely steamed steam room and a mild sauna. For food we went for a Caesar salad that consisted of dried uninspiring chicken which I had to stop eating for the sake of my jaw, a few leaves of lettuce and croutons that were closer to stale bread. The only redeeming part was the treatment which was lovely.
Dear Savannah Knowles. Thank you very much for reviewing your recent stay spa day at The Park Royal Hotel. We are naturally disappointed to read about your experience with us on this occasion and that your feedback was not brought to our attention at the time, as I am absolutely confident that this could quite easily have been resolved to your complete and entire satisfaction. I do hope you that will return and enjoy another spa day with us once again in the near future and until then remain with. Kind regards, Gordon.
Fantastic experience: Lovely Spa Day. All staff welcoming and helpful. Had lunch in resturant and the 2 guys on the bar very welcoming and helpful. Food was nice to.
Dear Shelly Bonn. Thank you very much for reviewing your recent stay at The Park Royal Hotel with 5 stars. It’s a pleasure to read your positive feedback about your spa day and I will certainly share your kind comments with the team. My team and I look forward to the pleasure of welcoming you back to stay with us once again in the near future and until then remain with. Kind regards, Gordon.
Fantastic experience: We had a loverly stay at the hotel food was good but not amazing!! Breakfast really good pool and jacuzzi was good!! Just got spoilt with a fall in the shower when I was having treatment done in the spa
Dear Karen Simm. Thank you very much for reviewing your recent stay at The Park Royal Hotel with 5 stars. It’s a pleasure to read your positive feedback and that you enjoyed your stay. I will certainly share your kind comments with the team and I am sorry to note that you unfortunately fell in the shower, please do not hesitate to let me know if I may of any further assistance to your kind self with regards to this and I trust that you have already made a swift and full recovery from this very unfortunate incident. My team and I look forward to the pleasure of welcoming you back to stay with us once again in the near future and until then remain with. Kind regards, Gordon.
Negative experience: I didn’t stay in the hotel but I use gym and spa facilities regularly. It’s average, there is not enough equipment in my opinion but probably they aim to be a small gym. They should sell membership to less people to maintain the healthy ratio of the equipment with members using it. The jacuzzi rarely works, sauna is too small and overcrowded. I was able to use it maybe once within few months. The locks in shower doors are almost all broken so you need to make sure you make a lot of noise so other people hear you’re inside! It’s not really comfortable and nice experience especially when children don’t really care and just walk into your shower. Car park is very dark, I don’t feel safe especially having mobility issues, it’s easy to trip in darkness. Overall the gym/pool offers bare minimum but it’s not worth money they’re charging, hence 2 stars. As a massive plus point it’s quite clean.
Dear Jo. As a regular visitor to our health club, I am naturally disappointed to read your feedback. I am very surprised to hear that in your opinion there is not enough equipment, when we have recently invested significant sums of money to provide our members with the very latest equipment in our two separate gyms, one of which is dedicated to resistance and free weights and the other which is dedicated to cardio vascular exercise and both of which have the very latest Life Style Fitness equipment installed. With regards to the jacuzzi, due to its popularity, this has to be regularly maintained and the quality of water must also be checked frequently and adjusted for safe bathing, which I am sure you will appreciate. We have one shower door out of eight which requires a new lock, and we are awaiting the delivery from our supplier for this part, I wish to also confirm that our car park is appropriately lit. We always take our members feedback very seriously and I would be grateful if you would be kind enough to reach out to Debbie at the Health Club or myself to discuss your feedback in more detail. We look forward to hearing from you in due course and until then remain with. Warm regards, Gordon.
Fantastic experience: This is our second time staying at this lovely hotel whilst visiting family. I'll start with the staff, those in the spa, breakfast team, cleaning department and reception are really pleasant and professional. They also seemed to enjoy their jobs and interacted with each other very positively. The HR / Recruitment Department certainly know what they are doing. The breakfast is really good and well thought out - the allergy menus on display are great and much appreciated. The rooms are spacious, clean, comfortable beds and our request to have them next door to each other was actioned. The spa staff are very professional and asked us to wait (just a short while) whilst they got a safe reading on the pool chemicals - which is reassuring that they are monitoring and cleaning the pool. The Christmas decorations / trees are up - which was a nice surprise (we've had to move Christmas forward because of my child's surgery) . They are very well done / fun and enjoyed by all of the family. A function was underway when we arrived and unlike some other hotels did not impact the rest of the hotel or our stay - so obviously well managed / nice group of attendees. Lastly, the other hotel guests seemed really relaxed - happy to make conversation and again a nice group of people. We enjoyed our weekend stay - thank you! Obviously we will be a regular customer.
Dear Michelle Wolohan. Thank you very much for reviewing your recent stay at The Park Royal Hotel with 5 stars and especially as a returning guest. It’s a pleasure to read your positive feedback and I will certainly share your kind comments with the team. My team and I look forward to the pleasure of welcoming you back to stay with us once again in the near future and until then remain with. Kind regards, Gordon.
Fantastic experience: Fantastic, friendly service by all staff. Nice room however dropped a star as it was a little cold, heating control didn’t seem to work and the sofa bed was very uncomfortable.(242) Very tasty and well presented meal in the restaurant, good breakfast too. We would stay again.
Dear Tom Quaeck. Thank you very much for reviewing your recent stay at The Park Royal Hotel. It’s a pleasure to read your positive feedback, despite your bedroom being a little cold and I am sorry to hear that the sofa bed in your room was also uncomfortable as well. I will certainly share your kind comments with the team and we do look forward to the pleasure of welcoming you back to stay with us once again in the near future and until then remain with. Kind regards, Gordon.
Positive experience: The room are very spacious, however we found it to be cold. The health centre is included but it's pretty small and was very busy! Apparently only certain rooms include robes which we were not made aware of and staff were reluctant to provide us with a robe as we had not booked a superior room or a spa treatment. We had food at the restaurant and the staff there were very friendly and helpful. Food was tasty other than the desert which tasted slightly undercooked. Again it quite cool in the restaurant due to the freezing temperatures outside! Overall an okay hotel but not the best spa hotel I've been to.
Dear Lubna Asghar. Thank you very much for reviewing your recent stay at The Park Royal Hotel. We are naturally disappointed to read about your stay with us on this occasion and that your feedback was not brought to our attention at the time, as I am absolutely confident that this could quite easily have been resolved to your complete and entire satisfaction. Robes are only provided in our superior rooms and suites and I have passed your comments onto the chef regarding your dessert, who has asked me to pass on his apologies to you as well. I do hope you that will return and stay with us once again in the near future and until then remain with. Kind regards, Gordon.
Positive experience: Always come here on a regular basis for a respite break. On this occassion i was disappointed as i visited bar area at 9pm for a relaxing evening and a drink with my husband only to be told at 9.55pm it is last orders as they were closing up bar due to lack of clientele We were very disappointed as this is not what we expected when staying at any hotel. Wont stay again.
Dear J W. Thank you very much for reviewing your recent stay at The Park Royal Hotel. It’s disappointing to read about your experience with us on this occasion and I do apologise for the inconvenience caused when last orders were called at the bar due to the lack of customers in the bar and lounge. Rest assured I will pass your feedback onto the bars manager and as a previous guest of the hotel, would appreciate if you would be kind enough to please let me know when you next intend returning to stay at the hotel. Kind regards, Gordon.
Fantastic experience: I stayed for a couple of nights for a birthday treat; the room was comfortable and had everything that I needed. Its dog friendly providing you book the right room type (King Superior), and they're allowed in the lounge area too. I didnt get to use the other amenities like the spa, pool etc this time around - but Im happy enough with my first experience to book again to explore further! There's a few pubs nearby, and its a 40 odd minute walk in to Stockton Heath; I found that there's also plenty of places to go for a nice walk too.
Dear Becky Else. Thank you very much for reviewing your recent stay at The Park Royal Hotel with 5 stars. It’s a pleasure to read your positive feedback after you stayed at the hotel for a birthday treat and I will certainly share your kind comments with the team. My team and I look forward to the pleasure of welcoming you back to stay with us once again in the near future and until then remain with. Kind regards, Gordon.
Fantastic experience: Very nice, good value hotel. We had a twin room which was a good size and had the added bonus of a little balcony. Large bar area with a full range of drinks. Excellent buffet style breakfast with a good choice of items. Staff were very polite and helpful. Nice leisure club but the pool was a bit cold and the jacuzzi was out of order. However its a very pleasant place to sit and relax by the pool. The entrance to the hotel it just off a short lane. However the lane is lacking a decent, visible sign. It's easy to drive past!
Dear Kate. Thank you very much for reviewing your recent stay at The Park Royal Hotel with 5 stars. It’s a pleasure to read your positive feedback and I will certainly share your kind comments with the team. My team and I look forward to the pleasure of welcoming you back to stay with us once again in the near future and until then remain with. Kind regards, Gordon.
Positive experience: Great staff, couldn't do enough for us, good facilities in pool etc, restaurant was good but staff were better, even paid fire my drink for birthday and brought cakes to our table.. Well worth thinking about for a short spa break
Dear John. Thank you very much for reviewing your recent stay at The Park Royal Hotel with 5 stars. It’s a real pleasure to read your positive feedback and I will certainly share your very kind comments with the team, especially regarding the great team that we have at the hotel. I am delighted to note that you enjoyed your birthday celebrations in our restaurant as well. My team and I look forward to the pleasure of welcoming you back to stay with us once again in the near future and until then we remain with. Kind regards, Gordon.
Fantastic experience: Absolute gem of a place to stay! Friendly and helpful staff, who go out of their way to accommodate. Warm, cozy and lovely decor in the room and it was immaculate. Comfy bed had a great nights sleep. Freat range of buffet breakfast from continental to full english, definately spoilt for choice. Will definitely be back again.
Dear Debbie. Thank you very much for reviewing your recent stay at The Park Royal Hotel with 5 stars. It’s a real pleasure to read your positive feedback and I will certainly share your very kind comments with the team, especially regrading how friendly and helpful they were and that you enjoyed our facilities as well. My team and I look forward to the pleasure of welcoming you back to stay with us once again in the near future and until then we remain with. Kind regards, Gordon.
Positive experience: Great deal for a Sunday night. Very nice dinner served by lovely young staff - thanks Ollie! Sadly the noise from the M56 motorway disturbed my sleep and I couldn't figure out how to shut the window. Good breakfast too.
Dear mary9651. Thank you very much for reviewing your recent stay at The Park Royal Hotel. It’s a pleasure to read your positive feedback about your stay and that you enjoyed a nice dinner in the restaurant served by Ollie. I am sorry to hear that you were unable to enjoy a good nights rest due to your window being open and that you were unable to close the window either. I will certainly share your comments with the team and I do hope you that will return and stay with us once again in the near future. Kind regards, Gordon.
Positive experience: Was attending an overflowing exhibition plus seminar day. Was a bit squashed as over crowded. Lunch was good. Location wise l guess central for wider area plus plenty of parking but a bit out for me from Manchester. Getting out of the car park took too long (maybe 10 mins) as cars can't join the rush hour main road which has a very lengthy traffic light!
Dear Nooreddin Amershi. Thank you very much for reviewing your recent visit to The Park Royal Hotel. It’s a pleasure to read your feedback and I will certainly share your kind comments with the team. We do hope to welcome you back to the hotel once again in the near future and until then remain with. Kind regards, Gordon.
Fantastic experience: Recently stayed at The Park Royal for five nights, and though it's starting to look a bit tired in places, it is still a great hotel. Front of house staff do their best to help, cleaning (every other day except by request) is decent (not the most thorough, but good enough) and bar/restaurant staff are a bit hit and miss (breakfast staff in particular look like they'd rather be elsewhere). The room was good, with the normal amenities (tea/coffee, iron, TV) including soap and shampoo. No fridge, though, but there looks like there once was one. The spa is brilliant, with pool, gym, sauna, steam room... free for hotel guests. They'll even lend you a pound coin for the lockers if you don't have one. Towels are also provided free. The selection of drinks in the bar isn't great, and it's quite expensive, but they do have a captive audience, of course. There are screens for sports, and a fruit machine that is being played in more ways than one. Bar food is decent enough. The restaurant has a similar, though slightly expanded, menu. Again, the food is decent. Breakfast is good, with options for all palates (though very few continental options: bread, cheeses and cold-cuts sadly lacking). As I said, breakfast service isn't great, however. It's an event/wedding venue, and I'm sure it would be great for that, too, or a romantic getaway (there are dinner packages available). There is plenty of carparking (free for overnight guests), as well as a heli-pad should you need to fly in, and Tesla superchargers...
Dear JP. Thank you very much for reviewing your recent stay at The Park Royal Hotel with 5 stars. It’s a pleasure to read your positive feedback after your five night stay with us and I will certainly share your kind comments with the team. My team and I look forward to the pleasure of welcoming you back to stay with us once again in the near future and until then remain with. Kind regards, Gordon.
Fantastic experience: Lovely hotel. Rooms big and bed very comfy.. Nice gym and pool.. Staff friendly and helpful. Good stay..
Dear Karen. Thank you very much for reviewing your recent stay at The Park Royal Hotel with 5 stars. It’s a pleasure to read your positive feedback about our rooms, pool and the gym and that the team were all nice and friendly. I will certainly share your kind comments with the team and we look forward to the pleasure of welcoming you back to stay with us once again in the near future and until then remain with. Kind regards, Gordon.
Fantastic experience: We recently celebrated our wedding anniversary with a meal in the hotel restaurant. We didn't stay at the hotel. The meal was perfect, and our waiter Ollie was great. Very helpful and very personable. We had our wedding at this hotel 2yrs ago and thought it would be great to celebrate here.
Dear Yvonne. Thank you very much for reviewing your recent anniversary meal in our restaurant at The Park Royal Hotel with 5 stars. It’s a pleasure to read your positive feedback and I will certainly pass your very kind comments onto Ollie. My team and I look forward to the pleasure of welcoming you back to the hotel once again in the near future and until then remain with. Kind regards, Gordon.
Negative experience: I have used the hotel for numerous business events, but last week i was appalled at the fact that i received a parking fine for staying over 2 hours for using the hotels facilities for a business meeting. Very disappointed that when i phoned the hotel for assistance and to understand why, the reply was well you should of read the sign in reception and registered your car details. I didn't see any of the signs and none of the staff had commented on this newly introduced process. In all i would not recommend the hotel given their inability to notify customer of the charges and how they treat customers who dare to ask for an understanding or support
Dear David. Thank you very much for visiting and reviewing your visit to The Park Royal Hotel. I am very disappointed to read your feedback after having received a car parking fine on this occasion. Just to confirm that car parking at the hotel is indeed free of charge, provided that your vehicle registration details are entered upon arrival at the hotel in reception. As a gentle reminder of this we do have in excess of thirty car parking signs located throughout our car park as well as a pop up banner in reception as well. Please do not hesitate to reach out to me at the hotel, I would be more than happy to assist you with any aspects of the appeal process. My team and I look forward to the pleasure of welcoming you back to the hotel once again in the near future and until then remain with. Warm regards, Gordon.
Fantastic experience: We have had a lovely stay! All the staff are so friendly and helpful. We slept so well in our comfortable beds. Our breakfast was huge! So much selection to fuel us up for our busy days out. We'd definitely recommend a dip in the pool & we'll certainly be coming back to stay again. From Somerset with love. Many thanks Baz & son William.
Dear Barry. Thank you very much for reviewing your recent stay at The Park Royal Hotel with 5 stars and that you enjoyed a lovely stay with us. It’s a pleasure to read your positive feedback and I will certainly share your kind comments with the team. My team and I look forward to the pleasure of welcoming you back to stay with us once again in the near future and until then remain with. Kind regards, Gordon.
Fantastic experience: Only there for the day, didn't stop over. Staff were lovely, the place was immaculate although the older bit looked like an ex hospital. The business rooms were very good.
Dear Russ. Thank you very much for reviewing your recent visit to The Park Royal Hotel with 5 stars. It’s a pleasure to read your positive feedback and I will certainly share your kind comments with the team. My team and I look forward to the pleasure of welcoming you back to the hotel in the near future and until then remain with. Kind regards, Gordon.
Negative experience: Stopped at this Hotel with my husband to charge our car as there is a bank of Tesla super chargers at the rear of the car park. It was early evening, so we thought we would have dinner also. Spent the best part of £100 at the hotel and then received a parking charge of £60. Nowhere did it say anywhere we needed to enter or VRN. Can't get hold of anyone at the hotel either to contest it. Shocking!!
Dear Jen, thank you very much for reviewing your recent visit to The Park Royal Hotel. It’s disappointing to read about your experience regarding the car parking fine which you received on this occasion and I am naturally disappointed to note that you have subsequently provided us with a rating of one star, which I believe is not indicative of the standards that we aspire to or are indeed renowned for. Please be advised that car parking at the hotel is operated by a separate company to the hotel. There are also more than 30 car parking notification signs clearly displayed throughout the car park and in addition to a large pop up banner at the reception, which clearly stipulate that you are required to enter your VRN in order to avail of complimentary car parking whilst using our facilities. You will no doubt have read about the appeal process in the car parking fine notification which you received, however, please do not hesitate to reach out to me at the hotel if I may be able to assist you any further, I remain with. Kind regards, Gordon.
Fantastic experience: We as a family met for lunch, we have chosen to meet here as it is central to everyone. We meet in the bar area and order from the bar menu. We were there during the Cream field's festival, and they were extremely busy. Despite this, the bar manager, bar staff, and receptionist provided an excellent service. The food was lovely as always. I wouldn't hesitate to recommend this venue. We have already booked our next family get-together.
Hi Sue Jennings, Thanks for your detailed review! So glad that you had a great stay & we look forward to welcoming you back again soon. Kind Regards, Victoria - Guest Relations.
Fantastic experience: we checked in after a long day out, for a birthday treat and an average stay was elevated to an totally amazing stay thanks to Becky and Neeve their customer service and attention to detail is second to none... we were welcomed and made to feel very special by this amazing pair. Thankyou x
Hi Estelle Martin, Many thanks for you review! Will pass this onto our fantastic reception team. We hope to see you again soon. Kind Regards, Victoria - Guest Relations.
Fantastic experience: From the very first encounter at the check-in counter to the restaurant staff, room service, spa and leisure centre staff, everyone was soo soo super helpful. Always had a smile and did all they could do to make our stay better. Hotel is dog friendly and good food and clean and tidy rooms. When we went to breakfast with our dog, we were told dogs aren’t allowed in the restaurant, but the staff arranged a table in the bar area for us and set it up for us to have our breakfast there. They checked on my elderly mother when we’re not around and made her feel safe and comfortable. We had a great time during our stay. Highly recommended.
Hi Anuradha Waduge, Thanks for your detailed review. Really fantastic to hear such lovely comments & will make sure all this feedback is passed back to our teams. We strive to offer top customer service & it really is great to receive this feedback. We hope to welcome you back again soon! Kind Regards, Victoria - Guest Relations
Fantastic experience: Spa break, hotel clean and room very nice. The spa treatment excellent. We bought an overnight package which included bed, breakfast, evening meal and spa treatments, very good value. Would go again definitely.
Hi Shirley Royles, Many thanks for your review. Great to hear that you had a lovely stay & we hope to welcome you back again soon! Kind Regards, Victoria - Guest Relations.
Fantastic experience: Spent a day at the spa. Staff were really helpful and friendly. Food was great. Spa is amazing. Value for money this is the best one I have visited so far.
Dear Aamir. Thank you very much for reviewing your recent stay at The Park Royal Hotel with 5 stars. It’s a pleasure to read your positive feedback and I will certainly share your kind comments with the team. My team and I look forward to the pleasure of welcoming you back to stay with us once again in the near future and until then remain with. Kind regards, Gordon.
Fantastic experience: Had an overnight spa break. Loved it from start to finish. Fabulous facial and beautiful evening meal. The room was clean and comfortable, great nights sleep. Lots of choice for breakfast, and all fresh.
Dear Christine. Thank you very much for reviewing your recent stay at The Park Royal Hotel with 5 stars. It’s a pleasure to read your positive feedback and I will certainly share your kind comments with the team. My team and I look forward to the pleasure of welcoming you back to stay with us once again in the near future and until then remain with. Kind regards, Gordon.
Positive experience: Large hotel, conference and spa facilities in a great location just 5 minutes from M56. Hotel clean, food to a good standard, but the service was painfully slow. Used conference facilities which were of a good standard.
Dear Andrew. Thank you very much for reviewing your recent stay at The Park Royal Hotel. It’s a pleasure to read your positive feedback and I will certainly share your kind comments with the team. I do hope you that will return and stay with us once again in the near future. Kind regards, Gordon.
Fantastic experience: I came here with a friend for a Spa day and a massage - the process from door to massage was very well explained and the staff were super friendly! Everything was very well thought out and organised and the massage was great! The spa facilities were quiet and everyone was respectful in using them- we enjoyed the pool (swimming laps) and the hot tub the most- Would definitely visit again!
Dear Yana Slavova. Thank you very much for reviewing your recent stay at The Park Royal Hotel with 5 stars. It’s a pleasure to read your positive feedback and I will certainly share your kind comments with the team. My team and I look forward to the pleasure of welcoming you back to stay with us once again in the near future and until then remain with. Kind regards, Gordon.
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