
Information about PureGym Oxford Central
Opening hours
- sunday: 0h-0h
- monday: 0h-0h
- tuesday: 0h-0h
- wednesday: 0h-0h
- thursday: 0h-0h
- friday: 0h-0h
- saturday: 0h-0h
Our comment from FitFit UK about PureGym Oxford Central:
PureGym Oxford Central is widely appreciated for its accessible pricing, particularly for students, who benefit from added privileges such as access to other locations during holidays. Members commend the gym for its friendly environment, well-organized equipment, and energetic group classes. The app facilitating membership and class booking is also highlighted as user-friendly.
Pros:
- Decent pricing, especially for students.
- Friendly atmosphere with helpful staff.
- 24/7 accessibility and a large variety of equipment.
- Effective cleaning protocols, with many users noting the gym’s cleanliness.
- Wide range of fitness classes included in the membership.
Cons:
- Hygiene concerns, particularly in men's restrooms and showers, which some users found lacking.
- Some equipment is reported to be outdated, and there is sometimes a lack of free weights.
- Can be overcrowded during peak hours, leading to waits for machines and amenities.
- Occasional issues with staff availability and responsiveness to member needs.
Overall, while there are several areas for improvement, PureGym Oxford Central offers a great value for money experience, making it a prominent choice for gym-goers in the area.
Services, Machines and Guided Classes
PureGym Oxford Central: Opinions
Positive experience: I have been going to this gym since it re-opened from Covid, and only go in the mornings, or occasionally quite late.This Puregym and the Buzzgym seem to be the only commercial gyms within central Oxford at a good price. The gym is friendly and well-organised, but suffers from really poor building management. I'd be happy to re-write this review if anything changes. Pros: - Decent price, especially within the area, student membership gives you access to other puregyms during the vacations - Well organised equipment, staff do an excellent job keeping it tidy considering how little space there is in Oxford. Definitely tidier than most other gyms I've been to. - Well-attended and energetic classes. - Friendly personal trainers and fellow gym-goers. - No wait for machines in the mornings, or late at night. (Gets extremely busy from 4-7pm though - I avoid these times entirely.) - Easy to use app for membership and class organisation Cons: - Hygiene: this is a big one. The men's toilets rarely have hand soap (and people then use the equipment). The sanitisation station - Facilities: showers are pretty grim. Men's toilets are almost always blocked. - Temperature: over the last year, the air conditioning temperature has been set very high (regardless of the season). It's impossible to wear anything but a thin t-shirt without feeling sick, and I don't do cardio in there anymore. - The classic 1 million treadmills / ellipticals but only 3 squat racks. As I've said, this hasn't been a problem in the mornings. - There is a really poor smell in one corner of the gym, no clue where is comes from, but that area is often empty for a reason.
Fantastic experience: great place. the whole process is smooth and easy. gym isnt overcrowded and there are lots of equipment to use
Hi Tobi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Negative experience: Over populated and less free weighted area.
Hi Mick. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We always aim to provide a broad spread of kit to cater to a range of fitness needs and meet demand as it changes through the day, getting the balance right between weights and cardio, but if you have any other/specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.
Negative experience: Good gym but it stinks of damp
Hi Neave, thank you for taking the time to leave this review. We're sorry to hear that you have concerns surrounding the cleanliness of your gym. We work hard to ensure that our gyms are a safe and comfortable environment for all of our members, and always take member feedback on board. Please may we ask that you contact us directly to discuss this feedback further? This can either be done with your Gym Manager in the gym, or by contacting our Member Services team on [email protected]. Thanks, PureGym
Fantastic experience: I switched from a different group of gyms and I wish I had done so sooner. This is a great gym choice: affordable, fantastic location, safe lockups for bike, good kit( machines, weights etc) , plenty of space for stretching and free weights, all round spotless: the lockers- showers all usable and useful. I also really appreciate the online classes, the chance to use other gyms when I travel. Altogether I am getting much better value than my previous gym membership. This is by far the best gym option in Oxford.
Positive experience: Good location. Cheap. However, the equipment is old, the floor space for sit-ups, stretching, etc, is minimal, and the showers are in desperate need of a thorough deep clean.
Positive experience: Good gym but it's impossible to get the most out of any workout if you are dying for the loo and there isn't a scrap of paper in the changing rooms, disabled loo even at the cleaning stations. Get your act together pure gym!!!!
Negative experience: No Internet so if your booking a day pass do it before you get there
Fantastic experience: Excellent gym with good equipment, friendly staff. Very poor wifi.
Positive experience: Good gym equipment and space. Plenty of extra machines. Though the staff is very rude and incapable of helping with any issues with our membership. Classes tend to get cancelled with very short notices that disrupt plans.
Positive experience: Big but for what? Only has a handful of capable machines (I think two?) And like a million treadmills and steps and cycle machines. Why too little space for strength building
Positive experience: A bit busy but good price and facilities
Positive experience: The gym facilities are good but some staff members are not nice. I don’t think they are allowed not to let you into the class if you are 2-3 mins late. I was disappointed because I booked the class in advance and spent my time to get to the gym but was refused to join the class. It’s bad that you can’t complain about it on their website. I think the management doesn’t care so much if customers are satisfied or no.
Positive experience: Most lockers booked out or broken....
Fantastic experience: Great atmosphere, excellent value for money, clean and in good state of repair, very helpful and friendly staff. easy access.
Negative experience: Too crowded, some people do some weird stuff hogging the very little equipment
Fantastic experience: I really like this gym. It's big enough, with a fair offer of machines and dumbbells. Enough variety of classes and nice facilities, for a reasonable price
Negative experience: Genuinely an unsafe gym. Health and Safety would torch this place to ground if PureGym don't do it first.
Positive experience: A bit cramped but still enjoy using the gym. Staff are friendly and the gym and changing rooms are clean.
Fantastic experience: Cozy gym with all the necessary machines.
Fantastic experience: Lovely staff, great gym with everything you need, very helpful, great functional space
Fantastic experience: Good equipment and most importantly really friendly and helpful staff. Also, the gym is very clean.
Negative experience: One of the new employees smells bad. We ask the employees who work in the gym to pay attention to this issue. Some people can't stand the place because of the bad smell.
Positive experience: A good gym all in all, where there's sufficient equipment for a decent workout and the music doesn't blast your ears except on Sundays when the young person on duty gets confused between a gym and a nightclub. The downside is that when equipment breaks it can take months before someone shows up to repair it - which is just unacceptable and why this gym gets only 3 stars. Otherwise a very solid gym.
Fantastic experience: Good well equipped gym ️♀️
Fantastic experience: Big gains
Positive experience: Some of the equipment seems a little outdated compared to some of the other PureGyms I've been to, but it does the job. It's a pretty busy gym which is a positive or negative depending on your preference.
Fantastic experience: Great access with a code they send you! Used this gym while I was in town for 3 days. Awesome equipment.
Fantastic experience: Good value for money! Highly recommend Marcin. He boosts my confidence with using all equipment. Also location of the gym is excellent. Thanks guys!
Fantastic experience: This gym is definitely nice.
Fantastic experience: Dean is a first class instructor! Always a brilliant session thank you
Negative experience: Rough gym with a cold atmosphere. I don't know but this gym just gives me negative vibes so I quite before something bad happens to me plus it is overcrowded. p.S THEY SAY IT TAKE 15 WORKING DAYS TO GET YOUR MONEY REFUNDED BACK INTO YOUR ACCOUNT BUT I AM STILL WAITING!!! AVOID!
Negative experience: Singularly the worst and most embarrassing experience I've had as a customer, anywhere, ever. And I'm including from airlines, hotels, taxis, retail stores, government agencies etc. Just signed up. First visit. Took my 8yo son with me, as I've done with every gym I've been a member or guest of since I had a kid. Security voice over the tannoy announces, across the whole gym complex, "The man with the child, you must leave! You can not bring a child here! Otherwise your account will be suspended!" Find an actual staff member for guidance on the matter. And as I'm talking to him, the security bloke blares out," You with the child, we have your details, your account is now suspended. you must leave!" So I did. What a disgrace of an operation.
Positive experience: Great place to workout! There are so many machines that you don’t have to wait for your tune and waste time. Everything is good apart from sometimes they are very understaffed so you are on your own if something happens.
Hi Savi, thanks for taking the time to leave this review, we always appreciate and take on board member feedback. Although we do have unstaffed hours we have CCTV running 24/7! A member of staff would be on site straight away if anything happened. If you ever need any assistance just press the red assistance button near the entrance of the gym and we will be happy to help! It's great to hear you enjoy using the gym overall. Thanks, PureGym!
Fantastic experience: First day was good day i hope always
Hi AZ, thanks for takin the time to leave this review! It's great to hear you're enjoying your time at PureGym Oxford Central. We wish you all the best with your future fitness goals! Thanks, PureGym
Negative experience: their website does not work....it is impossible to change the location for a member who commute between two cities and wants to use the gym ...their system is not straightforward ...this problem should be fixed now
Hi Ionut, thanks for taking the time to leave this review. We're sorry that you are having an issue with your membership! If you can please DM Member Services, or email, they will be able to help! Monthly members can, after the first month, make changes to the membership through the Members Area on the website 4 days either side of the set payment date. If there are any issues just reach out to the Member Services team and they can help! Thanks, PureGym
Fantastic experience: Very clean gym with a comfortable atmosphere
Hi Belinda - Thanks for taking the time to leave this 5* review. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We are really happy to hear you enjoy using the gym! Thanks, PureGym
Fantastic experience: Would be nice to receive a Free membership for my review . Lol , received a response from the owner saying thank you, but no mention about a free membership , not even a discount.
Hi David! Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. It's great to hear you enjoy using the gym overall. In the meantime, we sincerely wish you the best in your future fitness goals. Thanks, PureGym
Positive experience: It should have more machines and space for weight lifting. It is always too crowded. There should be a limit on the amount of people that are in at the same time
Hi Ana, thanks for taking the time to leave this review. We always appreciate and take on board member feedback, so we would like to apologise for any inconvenience caused. We’re afraid it's true, our gyms simply are very popular and so can become busy especially at peak times, but this does fluctuate throughout the day and from day to day. To make the most of the space where possible, though, we are always looking to expand and improve our facilities. Members can also use the members area via the PureGym app or website, to see how many people are in the gym. We hope you're able to enjoy your workouts in the meantime. Thanks, PureGym
Fantastic experience: Great treatment from Cris and excellent facilities. I recommend it
Hi Verónica, Thanks for your great review! If you want to give us more details on your experience with us here at PureGym feel free to pop us a message!
Positive experience: Good gym generally. But be aware the students over crowd the place and waiting around is no fun. when there around thirty to forty ppl in there it’s good tho..when over a hundred be ready to alter your needs that day.
Hi there, thanks for taking the time to leave a review. We appreciate and take on board all member feedback. It’s great to hear you’re enjoying making use of the gym! Thanks, PureGym.
Negative experience: Bought a prepaid day pass. Was notified it was suspended when I tried to use it (within 1 hour of purchase). Can’t reach anybody for a refund. Beware.
Hi Michael, we're sorry to hear of this issue, please pop us over a message on any of our social medias or via email to [email protected] and we will be happy to help you out with this issue.
Positive experience: Ok
Hi - Thanks for taking the time to leave this rating, but I'm sorry to see it's 3 stars. We are always keen to receive feedback so we can improve our service, but it would help us if you could get in touch directly to provide more information about where we may be able to improve. We'd love to talk to you in more detail, so if you have feedback the best way to pass it on for practical action is always to get in touch directly with the Gym Manager. You can approach them in the gym or leave a comment in the feedback box as this is regularly reviewed and will be taken into consideration for updates and improvements, or you can contact Member Services.
Fantastic experience: Clean, well equipped with Olympic plates and platforms. Friendly staff, open 24/7
Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We are really happy to hear you enjoy using the gym! Thanks, PureGym
Fantastic experience: Probably the 3rd best gym I've ever been to but the best pure gym. Great amount of equipment and friendly staff!
Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We are really happy to hear you enjoy using the gym and hope to see you for another workout soon! Thanks, PureGym
Fantastic experience: I'm away from home for a week and it is always essential that I maintain my exercise routine. This gym is outstanding in the helpfulness of the staff, the quantity and quality of equipment, the ease in getting (in my case) a week's pass for a fairly reasonable price, and for its hours (24-hours a day). I recommend this location to you very highly. And thanks!
Hi - Thanks for taking the time to leave this great review, we always appreciate member feedback. Thanks, PureGym.
Negative experience: Gym always busy
Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We’re afraid it's true, our gyms simply are very popular and so can become busy especially at peak times, but this does fluctuate throughout the day and from day to day. To make the most of the space where possible, though, we are always looking to expand and improve our facilities. Members can also use the members area via the PureGym app or website, to see how many people are in the gym. Thanks, PureGym
Positive experience: Nice gym
Thanks for taking the time to leave this review, Geo! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We are really happy to hear you enjoy using the gym! Thanks, PureGym
Fantastic experience: Fairly compact but densely packed gym, but well equipped and with good use of space made training easy. Friendly staff and well maintained facilities.
Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym! Thanks, PureGym
Fantastic experience: I think the gym is fantastic and one of the best gyms I’ve been too, always very attentive, helpful kind and friendly. I train 5 times a week and look forward to the warm welcome from the Team. Dean Bennison is always ensuring there’s positivity running around the club and attending members needs. He has a great team and they work hard together.
Hi Romando! Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. It's great to hear you enjoy using the gym overall. In the meantime, we sincerely wish you the best in your future fitness goals. Thanks, PureGym
Negative experience: Too small and over crowded
Hi - Thanks for taking the time to leave this rating, but I'm sorry to see it's 1 stars. We are always keen to receive feedback so we can improve our service, but it would help us if you could get in touch directly to provide more information about where we may be able to improve. We'd love to talk to you in more detail, so if you have feedback the best way to pass it on for practical action is always to get in touch directly with the Gym Manager. You can approach them in the gym or leave a comment in the feedback box as this is regularly reviewed and will be taken into consideration for updates and improvements, or you can contact Member Services.
Positive experience: It’s as good as a commercial gym can be. The equipment isn’t amazing for a old fashioned bodybuilder like me but great for general fitness. It’s clean and is worth the money. But it’s always packed and because it’s commercial it’s people just stood around or taking pictures. If you are not to serious join if you are more hardcore it might not suit. I get looks and laughs because I work out intense like they used to this is by boys with no gains and one laughed and fell of his bench. It’s more a Socail club and people posting that there with no effort . I only go because the owner of unique body’s sadly passed away . Recommend it if your just a regular gym goer
Hi Michael, thanks for taking the time to leave us a rating for the Oxford Central gym. It's great to see its 4 stars! If you have any feedback about how we can improve our services going forward, please feel free to get in touch! Thanks, PureGym
Fantastic experience: Great gym - nice and clean, staff and friendly and helpful, and the classes are included in the price. Can get quite busy, but great value for money.
Hey Annika! Thanks for your great review. Get in touch if you’d like to tell us more about your great experience! PureGym.
Fantastic experience: Decent PureGym but rather busy, especially during term time. Best times are early morning through to early afternoon, and very late at night; you may struggle to find a bench outside these times. All the equipment you'd want and a very large studio to do bodyweight work.
Hi Philip. Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We are really happy to hear you enjoy using the gym! Thanks, PureGym
Fantastic experience: Decent like Garry Kane
Hi There. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. It's great to hear you enjoy using the gym overall and that you've given us 5 stars. We hope your time with us continues to be positive! Thanks, PureGym
Fantastic experience: The best gym ever. Love the atmosphere in here.
Hi Justyna, thanks for taking the time to leave a review! Great to hear your positive feedback :)
Fantastic experience: Very good gym
Hi Jason, thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We are really happy to hear you enjoy using the gym! Thanks, PureGym
Fantastic experience: Excellent
Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. It's great to hear you enjoy using the gym overall. Thanks, PureGym.
Positive experience: Nice and clean. Good choice of equipment. Like the fact it's open 24 hours. Found the music a bit too loud. Lots of classes for free but not much of a description of what they involve or if suitable for beginners.
Hi Paul, thanks for taking the time to leave this review. We appreciate and take on board all member feedback. It’s great to hear you’re enjoying our gym! Thanks, PureGym.
Fantastic experience: Its rare to find a gym with great communication, PTs that get to know you plus give a bit of guidance (highlighting Calvin) plus other gym goers who enjoy a quick catch up chat. Gym itself has all that's needed and kept clean and organised. Great job staff.
Positive experience: Cool gym, small enough area though and gets very hot during summer months. Good area and enough machines.
Hi Sophie! Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. Temperature/Air con in our gyms is automatically regulated by smart machines, but if there is a persistent issue staff can report this to the external company to be looked into by engineers should it be required. It's great to hear you enjoy using the gym overall and we hope your time continues to be positive. Thanks, PureGym
Fantastic experience: Nice and friendly
Thank you for the review Monica! If you have any further feedback please let us know. Great to have you in the gym! Thanks, PureGym.
Fantastic experience: I have been using this gym for 2 years now and won't be changing anytime soon. A great layout with plenty of room to train. Free classes. What sets this gym apart is the Trainers and Staff all are very helpful, upbeat and pleasant. They are happy to help with all aspects of your training and nutrition.
Hi David. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We love to hear such positive comments from our members! It's great to hear you enjoy using the gym overall :) Thanks, PureGym
Fantastic experience: Great layout. Very friendly and welcoming staff. Good range of equipment.
Hi George. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. It's great to hear you enjoy using the gym overall and we hope your time continues to be positive. Thanks, PureGym
Fantastic experience: Love it
Thanks for your great feedback, get in touch if you’d like to tell us more about your great experience! PureGym.
Positive experience: I have been using this gym for a year and for the most part I have enjoyed the experience. The staff are friendly and helpful, the machines well maintained and the classes have been good. However I am disappointed this morning because the showers were not working when I went to use them after my work out. I am now going to have to do a full day's work having not showered after working out. I know this has happened before recently too. I usually use the gym before going to work so of this continues to happen it will become a big problem for me and I may have to find a different gym. Please get this sorted quickly PureGym. In reply to the comment below: this happened today, Sunday the 26th Jan so the problem has recurred. Also, a more adequate way to contact you with problems like this would be good and less public. I have used the "Leave Feedback" button on the app before but had no reply.
Hi Simon, thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We're sorry about the recent experiences you've had with the showers. We were notified of this issue on Monday and ensured they were promptly fixed within 2 hours. Regardless of this i do apologise again about the inconvenience this caused you with your day. Thanks, PureGym
Fantastic experience: Excellent equipment, central, really like, go every day, open 24h Good range of classes including Pilates, yoga free to members
Fantastic experience: Pretty good gym. I much prefer Puregym over David Lloyd, as it’s open all hours and the equipment is up to date
Positive experience: Decent gym, but the mens changing rooms always smell like an open sewer
Fantastic experience: Nice gym with a lot of equipment. I recommend Marcin as a personal trainer, amazing knowledge and very helpful with workout routine.
Fantastic experience: Great gym with a decent amount of both resistance machines and free weights. The new functional area looks pretty sweet. Clean and tidy throughout. Staff helpful and chatty, especially the manager Hollie - asset to the company!
Positive experience: I was member for about 4 months. The gym is good, lots of machines, and nice classes, most of them are free. My only criticism is the male changing rooms and showers being rather filthy and smelly.
Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. It's great to hear you enjoy using the gym overall. Staff do undertake regular cleaning checks and we have dedicated cleaning teams come each night to carry out and comply with internal and external audits. But we can of course check the cleaning rotas so if you are back in the gym please let the Gym Manager know when you’ve visited they can properly investigate. In the meantime, we sincerely wish you the best in your future fitness goals. Thanks, Ru, PureGym.
Positive experience: Useless
Hi - Thanks for taking the time to leave this rating, but I'm sorry to see it's 3 stars. We are always keen to receive feedback so we can improve our service, but it would help us if you could get in touch directly to provide more information about where we may be able to improve. We'd love to talk to you in more detail, so if you have feedback the best way to pass it on for practical action is always to get in touch directly with the Gym Manager. You can approach them in the gym or leave a comment in the feedback box as this is regularly reviewed and will be taken into consideration for updates and improvements, or you can contact Member Services. Thanks, Ru, PureGym.
Fantastic experience: Modern range of equipment
Hi Colin, thanks for taking the time to leave us a rating for the Oxford Central gym. It's great to see its 5 stars! If you have any feedback about how we can improve our services going forward, please feel free to get in touch! Thanks, PureGym
Negative experience: Night time toilet smells of weed, outside smells of weed, all because of the roof outside pure gym, they come stay under the roof,
Fantastic experience: Friendly staff good atmosphere
Negative experience: Not sure what’s happening here recently, but the men’s changing rooms and shower are in a disgusting state.
Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. I’m sorry to hear this may affect your enjoyment of the gym. Staff do undertake regular cleaning checks and we have dedicated cleaning teams come each night to carry out and comply with internal and external audits. But we can of course check the cleaning rotas so if you let the Gym Manager know when you’ve visited they can properly investigate. In the meantime, I really do hope this does not put you off from attending the gym. Thanks, Ru, PureGym.
Positive experience: Not bad place even in rush hours.
Fantastic experience: Any time 7/24!
Fantastic experience: A touch crowded from time to time but I guess it can't be helped, does the job.
Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. It's good to hear you like the gym overall, though I'm afraid it's true our gyms simply are very popular and so can become busy especially at peak times, but this does fluctuate throughout the day and from day to day. To make the most of the space where possible, though, we are always looking to expand and improve our facilities, so please keep an eye out for updates. In the meantime, I hope you're able to make the most of the gym and reach your personal fitness goals. Thanks, Henry, PureGym
Positive experience: Нет ничего в этом зале такого, что б запомнилось или выделялось. Просто зал, просто тренажёры, просто персонал. Нужен лишь для тех, кто ходит для галочки или для дополнительной нагрузки.
Fantastic experience: Best gym ever no waiting business alot of weight
Positive experience: Super salle, super ambiance, aucun problème au top !
Merci, Henry, PureGym
Positive experience: Excellent value. Could have more space for stretching. There is is very little space for putting a mat down.
Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. It's great to hear you like the gym overall. We are always looking to expand and improve our facilities to make the most of the space where possible, so please keep an eye out for updates. If you have any more feedback about equipment you'd like to see at the gym, the best way to pass it on is always to get in touch directly or leave a comment in the feedback box for the Gym Manager directly as the comment box is regularly reviewed and will be taken into consideration for updates and improvements, or to contact Member Services. In the meantime, I hope you're able to make the most of the gym and reach your personal fitness goals. Thanks, Henry, PureGym
Positive experience: Sweat bodies and land of mirrors... nice girls, rock, paper and scissors
Fantastic experience: Great equipment
Fantastic experience: It's a bit busy in the morning.
Fantastic experience: Really great vibe in here. Good facilities for a place in the centre of town. I've just started going to the gym and I'vehad a great start.
Fantastic experience: good place, convenient location
Fantastic experience: Look no more, it's all in here.
Fantastic experience: Great range of equipment, usually relatively quiet outside of peak hours and very well looked after. The showers are nice and the changing rooms are spacious with the added benefits afforded by the membership plus it's definitely worth it.
Positive experience: Great value for money, friendly pts. Would give 5stars but unfortunately it does take quite a long time for broken equipment/water fountains to be fixed, and the women's shower sometimes does not have warm water.
Hi - Thanks for taking the time to leave this review, we always appreciate member feedback. It's good to hear you like the gym overall, but I'm sorry to hear there may have been some delays. Staff do undertake regular maintenance checks of popular kit that gets a lot of usage so faulty equipment is reported as and when discovered and engineers called out for repairs, but it can sometimes be that the engineers are delayed in coming out for reasons such as having to source a part. If you notice anything or have any concerns, though, please do notify staff immediately. In the meantime, I hope you're able to make the most of the gym and reach your personal fitness goals. Thanks, Henry, PureGym
Negative experience: I didn't want to give a review but... after sending several emails, I got a very very rude answer in each email. Guys, the fact of being the only gym in city center doesn make you popular, if there's other gym nearby you are going to be empty.
Hi, thanks for taking the time to leave a review, we always appreciate your feedback. I'm sorry to hear that you've had a poor experience in speaking with us; we aim to resolve our members' issues as swiftly and courteously as possible. If we've not been able to get to the bottom of your issue please get in touch at [email protected] and we'll do what we can to help. Thanks, Jack, PureGym
Positive experience: 5 stars if shower is not so hot and needs a couple of more clocks on the walls.
Hi - Thanks for taking the time to leave this review, we always appreciate member feedback. We are always keen to receive feedback so we can improve our service and facilities, but as we are not based in the gym I have forwarded your thoughts to the Gym Manager to look into your thoughts and what changes may be possible. If you have more feedback, the best way to pass it on is always to approach or leave a comment in the feedback box for the Gym Manager directly or to contact Member Services. Thanks, Henry, PureGym
Positive experience: Great location but overcrowded and missing some equipment
Hi - Thanks for taking the time to leave this review, we always appreciate member feedback. I'm afraid our gyms simply are very popular and so often become busy especially at peak times. But everybody is welcome, and we are always looking to expand and improve our facilities to meet demand, so please keep an eye out for updates. If you have suggestions about specific pieces of equipment for the gym, the best way to pass it on is to approach or leave a comment in the feedback box for the Gym Manager directly. In the meantime, I hope you're able to make the most of the gym and reach your personal fitness goals. Thanks, Henry, PureGym
Positive experience: Great gym. Always space somewhere in the cardio areas although the weights section can get very busy in peak times. When things sometimes break they are very quick to be replaced and fixed. Every now and then staff will try and sign you up for a personal trainer while you're working out which is a bit invasive, but other than that a great full facility. Multiple machines and weights for all muscle groups means you won't have a specific workout ruined by one busy machine.
Hi - Thanks for taking the time to leave this review, we always appreciate your feedback. It's great to hear you enjoy using the gym overall. Apologies if the personal trainers are a bit keen! Please don't be afraid to let them know you're not interested. Thanks again, Jack, PureGym
Fantastic experience: Very well equipped and conveniently located in the city centre. Membership price is quite decent.
Positive experience: Pros: Clean, affordable and good equipment. No joining fee. 24hrs. No contract Cons: Very warm, very crowded. Comment: For the a tiny bit more per month, you can have an entirely different (and better) gym experience else where (more space). You may have to sacrifice the benefit of the 24 hr gym though! All in all, it's not BAD, but not the best.
Hi - Thanks for taking the time to leave this review, we always appreciate member feedback. I'm sorry to hear about these drawbacks. I'm afraid our gyms simply are very popular and so often become busy especially at peak times. But everybody is welcome, and we are always looking to expand and improve our facilities to meet demand, so please keep an eye out for updates. Also, temperatures in our gyms are automatically regulated by Smart machines, but if this is a persistent issue staff may be able to override it and can certainly report it to be checked by engineers so please do report it direct to gym staff. In the meantime, I hope you're able to make the most of the gym and reach your personal fitness goals. Thanks, Henry, PureGym
Negative experience: A relative had a free day pass due to the fact they would recommend PureGym. I only needed to contact them directly to let them know which class I would like to attend, and when. On my first attempt to contact them, I simply had no reply. My relative contacted their manager directly who replied fairly quickly (hence 2 stars rather than 1), to arrange a class. Went there a 1st time, push the assistance button several times, no-one ever came. When I left, there were 7 persons waiting on someone to come over. We contacted them back again. They did apologise and explain the staff probably didn't have their buzzer on them. I do appreciate after 5:30pm it can get busy, and even though I had no attention to try again, I did accept to give it a 2nd try. It resulted in a waste of time once more as no-one again came to welcome me. Therefore I would not recommend PureGym. I used to go to Better gym when I worked near by, and even though they were not perfect, there were much better!
Hi - Thanks for taking the time to leave this review, we always appreciate member feedback. I'm very sorry to hear about this experience as we take our standards very seriously. I'm afraid our gyms simply are very popular and become busy especially at peak times, meaning that staff are often busy with classes, clients and inductions but they will always come to doors when they are available. I really do hope this experience does not put you off from PureGym. Thanks, Henry, PureGym
Negative experience: The most disgusting, unhygienic gym I have ever had the misfortune to enter. No soap in the bathroom, sticky cardio machines, and a dank mixture of feet and ass constantly offending the nostrils. Stay away
Hi - Thanks for taking the time to leave this review, we always appreciate member feedback. I'm very sorry to hear about these drawbacks as we take our standards very seriously. Staff do undertake regular cleaning checks and we have dedicated cleaning teams come each night to carry out a thorough clean. However, as are always keen to receive feedback so we can improve our service, I have forwarded your thoughts to the Gym Manager to look into what more needs to be done. If you have more feedback, the best way to pass it on is to approach or leave a comment in the feedback box for the Gym Manager directly or to contact Member Services. In the meantime, I do hope this does not put you off from attending the gym. Thanks, Henry, PureGym
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