
South Moorlands Leisure Centre

Information about South Moorlands Leisure Centre
Opening hours
- sunday: 9h-17h
- monday: 6:30-21:30
- tuesday: 6:30-21:30
- wednesday: 6:30-21:30
- thursday: 6:30-21:30
- friday: 6:30-20:30
- saturday: 8h-16h
Our comment from FitFit UK about South Moorlands Leisure Centre:
Welcome to South Moorlands Leisure Centre located in Stoke-On-Trent. This facility offers a wide range of activities including swimming, gym classes, squash, badminton, and table tennis. Visitors frequently commend the excellent and friendly staff, who are always ready to assist, making it a community hub that's particularly lovely for families.
The swimming lessons are highlighted as very effective, with instructors known for their patience and professionalism. The swimming pool, however, has received mixed feedback; while many appreciate its size and cleanliness, others suggest it could be warmer for younger children.
- Great variety of activities available.
- Staff are helpful and attentive.
- Clean facilities with accessible amenities.
- Community-focused atmosphere.
- Good feedback on swimming lessons.
On the downside, some users have expressed concerns about the need for upgrades and refurbishments throughout the centre, including changing rooms and gym equipment. Additionally, certain logistical issues, such as cash payment refusals and variable availability of facilities, have led to some frustration among visitors.
Overall, South Moorlands Leisure Centre is a beloved local asset with a strong customer base, making it a great spot for fitness and leisure activities.
Services, Machines and Guided Classes
South Moorlands Leisure Centre: Opinions
Negative experience: Absolutely terrible. I still can't log on after loads of attempts. Thinking of cancelling subscription
Apologies you are having this issue- can you come to the desk and I will sort. Kind regards Steve L Myactive.
Fantastic experience: Excellent staff, all of them are a credit. Perfect for swimming lessons
Thank you for your kind review Lee.
Fantastic experience: Gym swimming classes squash badminton table tennis and so much more. Great trainers especially tim the gentle bearded giant who is amazing .
Thank you for providing such a kind review. We hope you continue to enjoy using our facility.
Fantastic experience: Staff very friendly only willing to help nothing to much trouble and fantastic disability changing rooms/showers
Fantastic experience: Using Cheadle leisure centre since August. Clean facilities, nice quiet pool. Staff all very helpful and friendly. Thanks
Thank you for your kind review and feedback. We hope you continue to enjoy using the Leisure Centre.
Negative experience: Obviously don't need or want custom as a family member was refused admission as they wouldn't accept cash, no mention of this on the website. Place is ever likely be quieter than a library. Poor.
Positive experience: Could have a better viewing area. Very dangerous to access seats from the back of the seats, there is a small area to squeeze past the seat to sit down which if you lose balance, you fall forward. If one seat was removed from the centre, it would be safer. Plus more seating needed to be made for parents to view their children. Benches would be better, like Cheadle Swimming Centre.
Fantastic experience: My daughter has just started swimming lessons with Luis and Sam and she loves it. Great pair of teachers with a lot of patients. Thank you so much guys!
Thank you for your kind review Lucy we hope she continues to enjoy it here.
Positive experience: Clean and nice range of activities
Thank you for taking the time to leave a review, we hope you continue to enjoy using the Leisure Centre.
Positive experience: Never seems to anyone to answer the telephone. I go there to play badminton.. The posts are never on the lines. I'm sure footballers would soon complain if their goal posts were off centre or not in the specified line. However, the staff are always pleasant
Positive experience: Squash courts are good, even if it gets a bit noisy from the spinning class next door. The biggest let down is the lack of changing room space
Thanks John. We welcome you to use the hall dryside change as well as squash change area, thanks for the feedback.
Fantastic experience: Brilliant staff and good facilities
Thank you for your kind review Emlyn we hope you continue to enjoy using the Leisure Centre.
Negative experience: Pool is cold not brilliant for young children, never any changing rooms free, people leave their clothes in the changing rooms then going for their swimming lesson. Not all of the lifeguards we’re fully aware of the safety procedures when learning children to swim, we were shocked to learn this as child safety should be paramount, our situation was very poorly handled by the staff when we complained. This was very unprofessional from all involved.
Thank you for your feedback. Can you get in touch at [email protected]
Negative experience: Expensive erythema cold swimming pool staff not very friendly expensive membership poor facilities
Hi Mark thank you for your feedback- we apologise for your visit being below satisfaction- can we confirm the date and time of your visit?
Positive experience: Wszystko stare jak z lat 80 tych. Troche wstyd mi przed kolegami z Uttoxeter. Ale dobrze, że działa.
Fantastic experience: Good facilities very helpful and knowledgeable staff highly recommend it.
Thank you for your kind feedback Nigel, we hope you continue to enjoy using the leisure centre.
Fantastic experience: Good condition
Thank you for your kind review Sharon we hope you continue to enjoy using the Leisure Centre.
Positive experience: Would have gotten 5 stars but the pool was freezing, not to bad after, but the shock was bad, changing rooms are good and clean, and plenty of free parking.
Positive experience: Really friendly. Great fun with our little one during the leisure swim. Staff are so friendly too.
Thank you for your kind feedback we hope to see you soon at your local Leisure Centre!
Fantastic experience: Always friendly staff and an amazing customer base. Feels like it's own true community which adds a really nice atmosphere to both classes but also the other facilities available
♥️
Fantastic experience: Friendly staff
Positive experience: Very good swimming facilities however the lockers were quite temperamental and its a bit dated friendly staff on reception and accomdating good if you are visiting the cheadle area
Thank you for your kind review, we are grateful for your feedback and we will endeavour to make the improvements to the lockers. We hope you continue to enjoy using the Leisure Centre.
Positive experience: Go there every week for badminton
Thank you for leaving a review, we hope you continue to enjoy using the leisure centre.
Positive experience: Excellent for swimming!
Fantastic experience: Amazing staff.
Thank you for your kind review. We hope you continue to enjoy using your Leisure Centre.
Fantastic experience: Skate club on a Friday. Staff are all super friendly
Thank you for the kind review. Will pass on to the staff and Skaters Club who use our facility. We hope you continue to enjoy it here.
Positive experience: Staff friendly and helpful the pool is a good size great community asset the centre deserves more support
Thank you John for your kind review, we hope you continue to enjoy using your Leisure Centre.
Fantastic experience: Brilliant
Thank you for your kind review we hope you continue to enjoy using the Leisure Centre.
Negative experience: The water in the pool is like getting into a cold bath, the showers are cold. This is causing me no end of problems especially with tummy chills and pain with my arthritis .
Positive experience: Staff very friendly main hall very cold.
Thank you for leaving a review and providing us with feedback, we will look into the issue.
Positive experience: Good place good staff . Gym needs more supervision when kids are using it as playground. Pool needs be a little warmer
Thank you for your feedback Craig, It is appreciated.
Positive experience: Only 1 hour for the leisure swim ?? Its half term !! Pool should be available for children to come and play .
Thank you for providing feedback Sandra. Some leisure swims were longer in duration during the week but we value your comments for future timetables.
Negative experience: If your thinking of signing up for the gym here i wouldnt bother the worst and unmaintained gym equipment i have ever used , dirty and toilets stink of pi*s , needs a complete refurb
Thank you for your review. We apologise for the poor experience you have had whilst using our facility. We are grateful of your feedback. If possible please could you take the time to send further details of when you used our leisure centre and more information regarding your visit to [email protected]. so we can look into this, many thanks.
Fantastic experience: Great facilities friendly staff
Thank you for your kind review James. We hope you continue to enjoy using our leisure centre.
Positive experience: Great staff the place is just looking a bit tired
Thank you for your review Graham we hope you continue to enjoy using our leisure centre.
Fantastic experience: Went to see my granddaughters swimming lesson. They enjoyed it.
Positive experience: Good looking al leisure centre with pool.
Fantastic experience: Plenty of facilities for all aged and abilities. Helpful staff.
Thank you for your review and for your kind words, we hope you continue to enjoy it here.
Fantastic experience: Kids love it
Hi Ruzena, thank you for leaving such a positive review! We hope you continue to enjoy it here!
Fantastic experience: Great pool.
Hi Bradders, many thanks for the kind review, we hope you continue to use and enjoy our pool.
Fantastic experience: I like swimming pool as is deeper than in different places. Ideal for diving. Very clean and friendly staff.
Thank you Agnes for your kind review. We hope you continue to use our Leisure Centre and enjoy it here.
Positive experience: Excellent time
Fantastic experience: Great place for the kids
Thank you for leaving a kind positive review with us Martin.
Fantastic experience: Hired the pool for my scouts to try scuba diving, staff were amazingly helpful will be booking again
Positive experience: Our daughter has swimming lessons here and they're great. The staff are friendly and it's always nice and clean.
Fantastic experience: Great local facility
Fantastic experience: Great being able to book on line.
Fantastic experience: Daughter and friends enjoyed a birthday there, but was organised by another company
Fantastic experience: WACKY WORLD at South moorlands leisure center . Had a great time with my two kids on the inflatables , good variety of inflatables but oh my god you work a sweat up , got cancelled a couple of times due to COVID but was well worth the wait
Fantastic experience: Very clean,good equipment,lots of space for everyone . Highly recommended *****
Thank you for your kind review Anca, we hope you continue to enjoy being at the Leisure Centre we have loved having you here.
Fantastic experience: Good facilities and always willing to help, member for 12 months plus and staff are great, would fully recommend.
Fantastic experience: Lovely pool and helpful staff
Fantastic experience: Best swimming pool
Fantastic experience: Absolutely love the pool. The 33m makes a massive difference
Fantastic experience: Great. Went see the physio Gary. He is a top guy. Had issue with my knee and sorted out in 2 treatments. Open honest person. Great conversations. Also shout to Antonio who keeps the place running like clock work. Recommended.
Fantastic experience: Went to skaters club. Amazing place. Friendly staff. Clean covid secure environment. Free parking.
Positive experience: Good for football
Negative experience: I have been trying for an hour to join - absolutely horrendous. The app is the worst. Have given up now.
Sorry for the issues you have been having regarding the software. If you contact the centre we we can assist you. It would be really great if you could let us know what issues you have been having so we can report back and try to improve the system. We would love to speak to you. Our contact number is 01538 753331.
Fantastic experience: Well organised. Clean and easy access.
Positive experience:
Fantastic experience: Very friendly and helpful staff
Fantastic experience: Great experience. Well organised.
Fantastic experience: Very well organised for our annual ju jitsu seminar, free parking and a nice swim afterwards.
Positive experience: Visited for a kids birthday party. Lifeguards were brilliant and inflatable was fun. Pool water was rather cool especially with kids getting in and out but they were having so much fun they didnt notice!
Positive experience: Lovely pool that is clean!
Fantastic experience: Staff are awesome as usual, facilities for the most part are pretty good, the odd little thing can let the place down though. No mirror in the mens changing rooms under the gym is a little inconvient, they used to have one but since the refurb haven't had it replaced. There are also still areas of the facility that need a bit of attention or modernisation, like the gym lockers on both sides etc. but overall its pretty darn decent.
Fantastic experience: A large leisure centre with indoor and outdoor activities available. One large swimming pool with viewing balcony. Accessible entrance and lift to first floor for personnel with mobility issues. A number of fitness classes for people with all abilities and varying ages. Friendly staff always willing to help. Tuesday kids & Friday adult kickboxing.
Positive experience: Really nice pool, staff are great, only 3 stars as the place could do with some serious updating
Positive experience: Pool nice showers hot but awkward steps to access pool
Negative experience: Absolute rip off, dirty place.
Fantastic experience: Friendly staff, nice pool
Positive experience: Classes back running again. Real efforts against Covid. Staff are helping to make difference - keep up the good work.
Fantastic experience: Lovely staff my little boy loves going for his swimming lessons here x
Positive experience: Quite a good price within walking distance swimming was on various times
Positive experience: Son has swimming lessons here and is doing brill
Fantastic experience: Nice friendly place.
Fantastic experience: swimming experiance
Fantastic experience: Friendly staff
Positive experience: Enjoy classes and playing squash but in desperate need of a refurb!
Positive experience: Great pool. Oddly, it's 33 & 1/3 meters long, but once you get over that, the facilites are good.
Positive experience: AS IT ALWAYS WAS. And there is nothing wrong in that.
Fantastic experience: Excellent facilities, knowledgeable friendly staff.
Fantastic experience: Skate club is the best
Fantastic experience: Every thing you could ask for from a leisure centre
Fantastic experience: I play squash, badminton and do cardio there..cannot praise the centre enough...
Fantastic experience: Friendly helpful staff good for all your fitness needs
Positive experience: Enjoy keep fit class.
Positive experience: The staff are fantastic all around. One of my children have swimming lessons and the instructors she's had moving through the stages have been amazing. We had a birthday party there recently and hired the pool and inflatable obstacle course for a very reasonable price and enjoyable for us all. Plenty of activities to do including amazing metafit and kettlebell classes taught by Louise Jenkins (my wife of course). Some facilities have been upgraded however the complex in the whole is dated and is in need of modernising.
Fantastic experience: Ок
Positive experience: A bit tired, could do with refurb but what do you expect with publicly funded facilities
Fantastic experience: Pleasant staff, loads of different activities and free parking
Positive experience: Has everything you need maybe needs updating a little though.
Positive experience: The kids enjoyed it, however its very dated now , it is still the same as it was thirty years ago when i went with school. Edit. Still the same as when I literally 10 doing judo , 30 years later there been very very minimal upgrade, maybe a bit more parking and a coffee machine or two moreand that's about all your getting for decades of littleprovement don't get me wrong though as there is still fun to be had there for everyone. Happy experiences people.
Thank you for your compliments Trevor. Hope you continue using us.
Positive experience: not sure about the rest of it.. but swimming pool it self hasn't changed in over 30 years. not the best one .. needs updating. badly
Positive experience: Ok
Positive experience: Nice swimming pool.
Positive experience: Old pool but functional
Negative experience: This place has the filthiest squash courts in the developed world , have complained many times but they don't bother.
Positive experience: In dire need of some investment. Everything you need is there and the staff are great, but the place is seriously tired.
Positive experience: A great place to take your children, attention needed though for the table tennis table, as using a metal net that is also to high, and is destroying expensive balls. Also the height of the metal net, is way beyond ITTF Regs. Never get lets in your game, due to having a metal net. I take this sport seriously, as used to play for the county, and trying to teach my son the sport also. So please please please, fix a real net to the table. I have even offered to pay for this and to maintain it. So if it is that individuals are destroying them. Then fit camera's to keep an eye on it. Also some heating wouldn't go a miss as it's freezing down there, by the squash courts. Still, son loves playing but could be so much better. Also learned that the price will go up, only by pence. And if that's the case then the table tennis had better be sorted out. Otherwise will get everyone who uses this to boycott it. Its a joke who uses mesh metal netting for a net. It's a part that the leisure centre have just let go. And not maintained. But the price can go up???
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