Nuffield Health Yeovil Fitness & Wellbeing Gym

Negative experience: I would not recommend this gym. The studio and the changing rooms are always quite dirty, and the gym itself is always very busy. In addition to that, a lot of the machines are ‘temporarily out of order’, so there’s always some waiting around to do. The staff is unhelpful and sometimes rude: the gym introduction session felt rushed and it did not help; when I quit the gym I spoke to a guy behind the front desk and he gave some wrong information which cost me one more month of membership, and when I wrote to the manager (Hugo) about it, he simply ignored my email. The class instructors are better. I had very positive experiences with Nolan and Sarah (but she doesn’t teach there anymore) in particular. Another yoga instructor, however, was very rude to me - her name is Lisa. Overall, I would not recommend this gym. There’s other better gyms in Yeovil that are far less expensive and the staff is much friendlier.

Positive experience: Lovely gym, such a shame its boiling hot and hard to do anything in such heat

Fantastic experience: My partner and I visited the gym Saturday evening and were welcomed very warmly by the staff on duty. The gym entrance was very clean and tidy,the changing rooms,pool sauna and steam room were also very clean. Highly impressed by the staff and facilities.

Fantastic experience: Amazing staff, I have always felt taken care of. Equipment is very good. Sometimes machines break down.. good to see they keep old machine and fix them in a generation of replace for new. I always feel welcome here since day one. Personal trainers really care for you here too.. I think I got a lot more out of them. So if you want a proper gym a place to grow and beyond! Join Nuffield! I have been here for almost a year now.. can’t believe it!

Negative experience: My friend and I went on a free pass with the intention of joining at the end, I m already a member of Puregym but I wanted a Swimming Pool , Jazcuzzi Sauna ans Steam room as well as another option for my rest days . Loved the Pool Steam room and Sauna and noticed jaczuzzi spa had an out of order notice on it, with a message saying they would notify soon as it was back up and running. After training (Must say the gym side was a little disappointing much like a hotel type gym with old fashioned carpets) Pure Gym is far superior from that point of view, but when we asked at the end the lady at reception said that the spa jacuzzi was never coming back on...so that was the deal breaker for me as thats the bit I really wanted to use, such a shame really as this is a big sell from my point of view, i appreciate with the economy they are probably expensive to run but im sure they could alternate the sauna/steam rooms being on and leave on jacuzzi or charge extra for jacuzzi those that want to use it will pay the extra im sure.

Negative experience: This gym has just gone down further and further since I joined I. February. When I joined it was clean and always noticed cleaners around; you would ne lucky to see one these days. The locker’s are a total nightmare to find one working! Gym equipment is out of order for months on end! The pool is now too cold to get into and so are the showers if you use them when you get out! The staff seem to have lost interest in helping people use equipment they not familiar with and seem to just congregate around the reception or sit in the upstairs room looking into a computer. The place is filthy and is fast becoming a negative influence as opposed to a positive one! I want to work out and keep healthy, but it would just be nice if anyone took an interest in what you were doing . My biggest grime is how filthy it is and when you are on a lunch break from the NHS you spend 5 minutes plus trying to make a locker work! Please sort this our or else leaving!

Negative experience: Would be good if Alex or Rebecca the General Managers/Duty Managers actually answered their emails or concerns raised. Customer service is shocking. Any emails that are responded to are answered like a politician ie do not explicitly answer the concerns. Changing rooms and toilets are not always clean/working and covid is still being blamed. There is NO excuse for facilities not being clean at all times. Equipment / facilities are quite often not working for long periods of time. I am aware from speaking to other members that concerns are not dealt with and it’s always excuses. In addition, gym induction was non existent. Chap who inducted us just showed us which muscles each piece of equipment would help with. Didn’t show us how to use the equipment in terms of H&S, adjusting each for posture etc. Complete shambles.

Fantastic experience: There’s food facilities within the gym. You can go at your own pace when on the treadmill and other exercising facilities which is wonderful. The classes are a good way to make friends or to just enjoy the exercise class.

Fantastic experience: Brilliant Health Club Amazing, friendly, helpful staff and Personal trainer's.

Fantastic experience: Nuffield Health Yeovil has everything you need in a fitness and wellbeing facility - large gym, huge variety and number of group exercise classes, 2 studios, pool, sauna, steam room, Jacuzzi, Costa Coffee cafe and friendly, highly qualified staff. I highly recommend!

Positive experience: I’ve been a member for 17 years and love going there. I’ve made friends there and usually meet someone I know. The classes are brilliant and the swimming pool keeps me fit. However it was galling to receive an email telling me my membership is going up on the same day a tv advert offered 50% off for new members. So the money I pay will subsidies new members. How about some reward for loyalty?

Positive experience: Average gym good selection of classes make sure you book in advance to disappoint yourself! One thing is that when you try cancel gym membership they try persuade you saying your doing great job but then the prices go up… which is why I cancelled my membership because the cost of it was becoming more expensive for me. Sorry Nuffield

Fantastic experience: I have been member in this gym since March and my experience has been fully positive. Quality is very good. All the staff is highly qualified, professional and most important is really friendly.. especially Jordan, Meg, Tara, Alex that with me have been every time very nice.

Negative experience: Terrible customer service, I wanted to book my son for swimming classes, they booked him in 2 weeks for assessment, after 2 weeks they called and canceled the assessment due to maintenance in the pool, when I asked to book another appointment and when is the next available dates, they said we don’t have a date yet but we’ll call you.... My opinion, summer holiday was over as we were waiting for our appointment, poor scheduling and time management, maintenance dues should be scheduled and known in order to book and arrange for customers, generally I wouldn’t recommend this place...

Positive experience: Gets a bit busy and always seems to be something broken

Negative experience: Good staff and equipment. Massive negative being that you can't use any of the nice equipment due to too many gym goers.. A few times I had to go home mid way through a workout due to lack of equipment.

Fantastic experience: I would like to say this gym is amazing place. You have a really good people who work there. In addition to this the equipment is good and a lovely swimming pool. The cafe is nice and bacon sandwich is really nice but naughty.

Positive experience: bit steep but clean and very handy

Fantastic experience: I highly rate this gym and the professionalism of the staff, especially Laura who signed me up. Extremely friendly and approachable. Its a nice and clean gym/swimming pool with everything you need. I also rate the member, who are friendly also.

Fantastic experience: Been going here since august. All the staff are very friendly and helpful. The facilities are very good and they do some mean protein shakes.