Vivacity Premier Fitness

Fantastic experience: Good swimming pool

Fantastic experience: Excellent gym

Positive experience: First time visit. I didn't use the facilities other than to sit and enjoy a very hot latte and cake. Beautiful place to sit and watch my daughter and granddaughter having a swim.

Fantastic experience: I went there for massage

Fantastic experience: Jaki was a great help showing me round and getting me signed up.

Positive experience: The facility is relatively new. Decent size gym and good atmosphere. Sauna zone, only the dry side is open. Wet sauna is closed. The lack of refreshing scents in the sauna makes the whole experience somewhat diminished. The unclear pool rules "part of the rules" make swimming a bit confusing. Only day pass available, gym and pool together. You cannot buy a ticket just for swimming. Overall it's not that bad, but it could be better.

Fantastic experience: An excellent facility for swimming, sauna, steam room with all the fitness facilities for all the family, highly recommended......

Fantastic experience: Friendly staff, spotlessly clean, plenty of gym basef things to do, swimming pool was not crowded. Mocha from coffee shop was one of the best I have ever had.

Negative experience: Very rude front staff!! A lady in her late 50-60s with white hair has no manners or respect for anyone and is always huffing. I have had problems with her more than once and really do appreciate it.

Fantastic experience: Loves the spa!

Positive experience: Recently joined - would be great if they offered a gym-only membership otherwise the membership is pricey and is justifiable if you use the swimming pool too. The gym is average, good machines, every time I’ve been it is not busy so I’ve never had trouble with waiting for a machine (only situation is that there weren’t any mats to use but someone gave me their’s as they had just finished using it). It’s great that the studios can be used when there aren’t classes. The app could have better functionality to show how busy the gym etc. Good location and parking.

Fantastic experience: Brilliant place to work out, gym floor to a high standard and super clean.

Negative experience: I am extremely disappointed with the state of cleanliness at this so-called "premier" gym. The facility is filthy and dirty, with piles of dust that never get cleaned up (I also added some pictures for reference). The showers are also in a very bad state - outdated, smelly, and reminiscent of a public restroom. It's unacceptable for a gym that markets itself as a high-end establishment to maintain such poor hygiene and upkeep. The overall level of cleanliness is shockingly low, and it makes the entire experience unpleasant. I strongly advise management to address these issues immediately to avoid further dissatisfaction among members.

Negative experience: Pool is soo flat, not good for swimming for tall people

Fantastic experience: Great site, good swimming lessons and cafe area, not actually used the gym but looks decent. Clean and warm changing rooms/showers for kids

Positive experience: This is a rather fine exercise establishment, the pool was rather soft and was not too busy. Haven’t had the pleasure of using the gym facilities as of yet, however they seem quite nice aswell!

Negative experience: Constant failure of facilities

Fantastic experience: First time as a member ,lovelyplace

Negative experience: Unfortunately, I had a disappointing experience today when attempting to sign up for services three times on the website. Despite using three different email addresses due to the website's inability to process payment and saving incomplete accounts, I encountered issues each time, resulting in a "Payment not taken" message and a need to start the process over. Following the third unsuccessful attempt, I reached out and spoke with the professional and courteous representative, Paul, who provided me with contact information for the dedicated sales team. Upon calling the sales team, I was met with a voicemail after just two rings, instructing me to visit the website for assistance. After leaving a detailed voicemail outlining my issues and contacting Paul once more, I received SMS notifications from my bank indicating attempts to charge my card, leading to a necessary conversation with my bank to prevent the unauthorized charges. Regrettably, my interactions with the two "ladies" from the Premier Fitness office who returned my call were marked by rudeness, unprofessional behaviour, and a lack of understanding of the situation. Their demeanour was disrespectful, displaying a stark contrast to the calm, collected, and professional approach exhibited by Paul. It appears they were displeased with being called out for failing to provide the promised dedicated service and took their frustration out on me instead. Due to the unacceptable treatment received from these staff members, I have made the decision to take my business elsewhere. This experience was nothing short of a disappointment and I am thankful for Paul's exceptional assistance in an otherwise unfortunate situation.

Negative experience: The equipment is not the best in the gym, the shower rooms need a lot of maintenance not all of the showers work. The sauna and the steam room are very often out of order. One star due to the reason above.

Negative experience: High price for nothing, sauna not working, swimming pool dirty and busy most of the times..

Negative experience: Sauna broken for 3 months. No compensation offered for not providing the agreed service. Apparently, there is a clause in the contract stating that any service can be out of service for 90 days before they pay out compensation. Why not make it a year? What they don't realise is that just because it is in the contract does not make it legal. English law uses the simple method of a reasonable man, would any reasonable man expect a sauna to be out of action for 90 days without reimbursement? NO. At least two showers have no hot water. Multiple machines not working at all times, water fountains always out of action, hairdryers broken. Really gone downhill recently, and no I will not be contacting you if you provide an email address as you will not do anything. Try the gym in serpentine green.

Fantastic experience: Joined here through my company, all of the staff are absolutely lovely. I did an EGYM session and a lovely lady, Ellie showed me around and made sure I was comfortable with everything and that I understood everything, there was also another lovely lady, Dior who also helped me, both answered all questions I could ask and I couldn’t have asked for a better experience. 100% would recommend. P.S. Sorry if I’ve misspelt your names and thank you for the lovely experience

Negative experience: I left a week after joining because the gym is always overcrowded with not enough equipment, resulting in long wait times. Even when I tried to go at 7 am for some peace, the electric fuses had popped, making the gym area off-limits. It's honestly ridiculous.

Positive experience: Good gym and swimming pool

Fantastic experience: So good so far

Fantastic experience: Not normally one to review but ended up here by mistake and one the members not only told me how to get where needed to but went outside in the rain to show me, lovely staff :) now looking at signing up and notice some classes while there that I be interested in

Negative experience: very cold changing room, broken hangers and prehistoric keys, swimsuit wringer not working for more than two months, sauna not working for 3 months, dirty pool floor. isn't too much £57 a month ?

Negative experience: Gym and staff are great, however management and maintenance is extremely poor. Sauna is frequently 'broken', latest occurrence is now for 2 months. Never any updates and no attempt to fix. When questioned always get different stories, no compensation for poor facilities and now the price is increasing! I would suggest the Pure Gym instead

Positive experience: They recently fixed the sauna and implemented a stair lift (temporary why waiting for new lift) the showers can be a bit cold sometimes and although they don't own the land, they could do with requesting the land owner implements more disabled parking bays, as since the regional shut down it's been near impossible to get a space, especially with no badges parking in disabled spaces.

Fantastic experience: Great gym, swimming pool, sauna and steam room.

Positive experience: Good facility..nice space and even sized pool .restaurant as well.

Fantastic experience: Super facilities great knowledgeable staff members

Negative experience: Wanted to find out why it’s so overcrowded lately. Regional gym members are allowed to use premier fitness at less than half the price we’re paying, is this a joke!? Waited 20 minutes to get a treadmill. Waited 30 minutes to use the sauna. Insanely loud and rowdy with people swearing and shouting all the time. They refurbed the gym but seems like they had their eyes closed the whole time. Removed all of the mirrors from the abs area so you’ll only get a mirror in a studio or if you’re doing weights. You have 5 treadmills with tiny screens and 3 with decent sizes. What happened here? With the amount they charge for membership, you’d expect some decent standards. But they don’t care, why would they, typical arrogance. Despite the way it is managed, we have been longstanding members. Working long hours we attend regularly to work out and relax. This is simply not possible and unconscionable if others have access at reduced rates. We’re giving it a final week, if it doesn’t change we’re cancelling.

Fantastic experience: This gym seems well kept and managed. There are a good variety of classes. A well equipped gym. A steam room , sauna and swimming pool. I'm fully enjoying my membership. My only issue is that when they've swapped the male/female changing rooms for maintenance, you notice the men's are not as clean and the soap canisters aren't topped up or are sometimes broken.

Negative experience: regional pool has been closed people for months now and the regional members are allowed to use Hampton Premier which we pay premium rates for. I was talking to a lady in the only class I was able to get in and she pays £25 less than me a month as she has basic membership but allowed to use premier since regional for the last few months closed. Plus it’s so busy yesterday I couldn’t use any equipment couldn’t even get a drink the queue was so long , you are squeezing two massive gyms into one can't get into the class i have attended regularly for years, i am giving it a month to see how I feel before leaving.

Negative experience: I am member for day 1 everything there getting worse not enjoying to came anymore pool is dirty sauna mostly times doesn’t work no compensation offered not recommend

Fantastic experience: Great place very welcoming and inclusive

Positive experience: Very good swimming pool for children to learn

Positive experience: Came here for a work thing as no other swimming pools are open in Peterborough, £15 for a swim but you do get to use the whole place if you wanted but had no time, the facilities are really nice, if you can afford it then I'd recommend joining as a member.

Negative experience: The gym area needs updating. I bought a day pass to try the gym out, as I wanted a gym which has a sauna and related facilities. I was dissapointed to see that much of the gym equipment was unusable. How can a “premier” gym allow equipment to go c2 weeks without being repaired? The benches are chewed up, cables snapped, dumbbells looking very worn out.

Fantastic experience: My Daughter attends Karate there. She loves it.

Negative experience: Impossible to book Aqua classes unless you book very early in the morning when booking opens- managed two out of eight this month = £23 per class! Staff keep saying they are looking into it, as since Central pool has been closed people with basic membership are allowed to use Hampton Premier which we pay premium rates for ! So currently very poor value if you can't get into the class you have attended regularly for years, can't use gym as inadequate supervision for health issues and other classes are unsuitable.

Positive experience: Good facilities onsite now had a egym a pool, gum, sauna and steam room. Also has an onsite cafe offering a range of hot and cond food and lots of onsite free parking which is a plus.

Negative experience: I'm using this gym from long time and is getting worse and worse. The price for that broken equipment, sauna which is always out of use, limited lockers, unhappy stuff, it is not worthy at all. They need to be more focus on this what is going on at this gym as noone cares... Is more fitness then gym and they are focused on that. Strongly not recommending, not worthy

Negative experience: Shame they don't have a lift!

Negative experience: This gym has a good ‘base’ of facilities but it needs money spent on it badly to make it a premier gym/health club as it is advertised. It has a pool, steam room/sauna, and a large gym with plenty of cardio machines and space for free weights etc. However, almost all of the machines are broken/damaged or worn down. Some you can’t even see the numbers on the weights because they have worn away. All of the weight plates are mismatched, old, tatty, the rubber falling off. I feel like for how much this place charges they are ripping you off and not reinvesting any funds back into the gym.

Positive experience: I take my son swimming, very friendly staff

Positive experience: Bigger space than other centres for gym, swimming pool not too big , big changing room and showers. They have working cafe also

Fantastic experience: Good and hygienic gym . Would be best if opening time was more early .

Fantastic experience: It’s nice and clean and receptionist are friendly

Negative experience: Not friendly and inpatient receptionist. Swimming lessons not my expectation compared with my child’s previously swim lessons.

Positive experience: It's not too bad... Good, friendly people. But equipment needs to be updated

Fantastic experience: Nice gym, good pool. Clean and lots of facilities

Negative experience: Premier gym £55pm for what ? The gym okay couple of Good Classes a week but always full he booked a week b4 reserved for their regulars sort thing, Sauna/steam room goes out of order for few weeks at time until gets sorted and this happens every couple weeks, Looker rooms dont have coat hangers inside what a joke, staff knows about all this issues for months/years but nothing gets done about it.!! You pay the extra money for this extra perks but what's the point if you can not deliver the goods on regular basis . The gym or true gum for £20 pounds or less and you get the same benefits.

Positive experience: It's a nice gym, clean, great staff, good sized swimming pool, sauna and steam room, physio and café inside, spacious car park. however for a premier gym, I would expect a better maintenance of the equipment.

Positive experience: Okay place to spend time active. Price is reasonable for monthly membership. Highly recommended.

Negative experience: Obnoxious and pretentious sports center, willing to charge an 11 year old and a parent £19 for an hour's swimming, when there's a pure gym by the corner (PureGym) charging you less for a whole month. Really shocked at this!!!

Positive experience: It’s a shame that they didn’t want to fix the sauna and steam room after weeks of lies….

Negative experience: Sauna and steam room are never open. Machines routinely take weeks to be fixed and considering the membership cost per month you are better off going to a alternative gym.

Positive experience: Good gym, has a pool and good equipment. Also some very helpful staff who will help when asked.

Positive experience: I like that the pool is fairly shallow, personally think the changing area lets it down for the price of membership, but the showers are good. I don’t use the gym but the teenager attends junior gym and enjoys it

Positive experience: I love this gym but the cleanliness is slipping, changing rooms are quite dirty in the evening, the weights area is only maintained when certain staff are on, sometimes theres a sewer like smell in the pool area. I won't stop going to the gym but the standards need to get back to what they used to be

Negative experience: Sadly just cancelled my full membership here as fed up with the sauna and steam being out of order. I purposely joined because i wanted to use those 2 things regularly. Its not the 1st time they have been not working either.I was told it would be a while till its fixed..its already been nearly 4 wks!! Shame as a good place

Fantastic experience: Beautiful gym. Extremely spacious and never feels full. The range of equipment in there is amazing

Negative experience: Sauna- steam roof both off at the same time for no reason for maintenance. Never been this long and management thinks members don’t realise that they just simply turn it off to save energy as those two consume a lot of £. Membership prices are still the same. Closing membership this month. The fact that asked management 3 different occasion when it would be fixed and as you expect for a date no one knows when, that is just blatant lie or just horrible management. That’s 3 memberships lost really including 2 of my friends. Hopefully they realise in time that a lot of people need sauna and steam room to use their facilities or sports that they doing need that to recover or drop water weight. I’m sure losing members is not as important as saving on your bills, which members pay. No logic.

Negative experience: Sauna and steam room do not work, they did not even warn about it at the reception!!!!

Positive experience: Great gym, friendly staff, sometimes showers were dirty and the locker room was smelly. But the most annoying thing for me is that some fathers bring their daughters (up to 9-10 years old) with them in the lockers where lots of men are naked and this is really not ok, management should do something about it. I’ll change to 5 stars when they do.

Negative experience: Was a good gym when it first opened but due to poor maintenance there is always atleast 7 or 8 different peaces of equipment out of order

Negative experience: Easy parking just outside. Nice clean changing rooms and showers. Only use the pool which is always busy even with 2 dedicated swimming lanes. Sauna and steam room work perfectly fine when they are in operation. Health suite been closed for a long time now and no indication of when opening up again.

Negative experience: Sauna & pool are good, can't really complain. But the gym facilities are completely forgotten. Quite a few machines out of order and I've seen it being "serviced" for a month now. Some cable machines are not fully functional. Missing a lot of handles and if you find anything it's normally all over the place. Ropes are in terrible condition barely usable. And this costs 55£ a month. I moved to Peterborough from another city and this seriously disappointed me even though my previous gym had the oldest equipment, small facilities with falling roof but it didn't matter since everything was usable and gym had some etiquette and culture inside. 2 stars only for swimming pool, sauna and steaming room facilities.

Positive experience: Clean lots of facilities nice staff ... sauna steam great ....staff are nice been going here for a year :)

Positive experience: Well stocked gym with friendly staff who generally greet patrons on entering. On the pricier side for gym membership however this is reflected on what is provided and I believe is good value for money. Blue light card discount that they offer is appreciated and also have good choice of classes etc for children especially in school holidays. Would be a 5 star review however some minor health and safety concerns when visiting knocks a little off

Fantastic experience: Best gym for full family.

Negative experience: absolutely not child-friendly, very unprofessional and annoying one of the so-called lifeguards, children are not welcome there !!! general dirt that does not bother anyone from the service as well as dirty people entering without a shower straight into the swimming pool from the locker room and sauna !!! no hygiene and no requirement of any kind.

Positive experience: Nothing special in that gym, nothing out of the ordinary, just an ok gym...shower facilities could be improved in my opinion. Loads of members who either don't know what they are doing or teenagers occupying equipment just to take thousands of selfies or whatever they are doing there. Free parking for members is a plus.

Fantastic experience: Modern, clean facilities with friendly staff.

Positive experience: Large and modern, quite accessible.

Negative experience: Unnecessarily over priced. I paid around £15 just for adult entry for swimming. When I questioned about the price the CSR advised that they are not able to charge just for just swimming session and they have to include gym facility use. The changing room is clean and pool is not deep. I am 6"2 and the pool and the pool is not deep enough to warrant the price charged.

Negative experience: Currently a member at this gym and won’t be for much longer… at current there is 3 machines out of order and inadequate air conditioning for the size of the gym - not good considering the £55 monthly membership. If your looking for a quietist gym, this is not the one - consistently busy I’ve found. On the plus side, staff are friendly and helpful.

Positive experience: Steam room no vix and gym equipment is not very good but very good service and friendly staff

Fantastic experience: Amazing staff and what a great place to workout!

Negative experience: Terrible gym, equipment is regularly out of order. Most gym staff are rude and obnoxious

Fantastic experience: Getting back into swimming this facility has a lovely pool, no deep end but a good depth for end to end lane swim. Two lanes in operation and a larger area for families and youngsters to enjoy the water . Sauna and steam room at the end of the pool,good locker room facilities. We'll staffed and has cafe facilities. Not a gym user myself but has a large gym upstairs from the pool. Would recommend this to anyone

Negative experience: People are just hanging around and the gym is busy at all times. I could not use the cable machine as there was a person moving from one equipment to another and totally selfish did not allow me to use the cables. Also the lifting area was disorganised with all weights mixed up and very busy. 3-4 people are occupying areas in the gym but only one does exercise…the rest are spectators of the big mess around. The smell is bad and there was no staff to organise things. This is not a premium gym and the lack of respect is everywhere. Such a disappointment and loose of time.

Fantastic experience: Gym, swimming pool, sauna, steam room, classes, physio, coffee bar. All in great friendly atmosphere. Five stars

Positive experience: good gym but it is getting very busy with the recent promotions among teenagers, also broken equipment takes a while to get fixed.

Fantastic experience: I love the gym here. Very nice staff and the pool is lovely. There is a sauna and steam room to use. They were broken at one point but now it has been fixed so there hasn't been any problems. The changing rooms are spacious and feel clean. The cafe is nice but sometimes it closes early which is a bit annoying for me but not the worst thing in the world. The gym looks good but I don't use it so couldn't say for sure. Accessible Accessible for disabled for the pool.

Positive experience: Great gym , pool is nice and clean/ pool lanes but since the fast slow swim lanes have been removed it’s becoming hard to do swim sets . Steam rooms great when it works, lockers are like a lottery as most of them don’t work.

Fantastic experience: Looks nice inside and has a swimming pool, sauna and cafe to have a chat with your gym buddy/ competition. Maybe new friend u just met. Hampton Premier Fitness Gym is got a good modern look about the place.

Positive experience: Not bad at all. Uber busy in evenings and lacks of jacuzzi. Very pricey as well, 55 quid a month-like damn, even London gets cheaper gyms. Nice facilities tho. 4 stars for price and lack of jacuzzi

Fantastic experience: Great gym and pool. Nice facilities

Positive experience: Have been a member since september 2021, was a good reliable gym with lots of space and availability. However, since the new year, standards have dropped massively... At all times at least one cable is always broken, at the moment there are 2 broken cables that have been broken for over a month - these cables are meant to break and can be fixed very easily - this causes further congestion as there is lack of equipment able to be used. The hours of 5-8 are incredibly busy and it is impossible to have a good intense workout. The gym should be a place for work not large socialization of young idiots. Im 16 years old and im all for working out with friends but when 5/6/7 kids hog a bench it really disrupts the fluency of the session. The fact this gym is convenient is the only reason im still a member, will be looking for a private gym soon. Would not recommend if you like undisrupted, intense training. Oh yeah, the sauna is always broken too and full of little children...

Positive experience: Very busy Place. Its ok. Some good deals to trial it there. Sauna has been out of action for around 2 weeks, Its just ok if you like that sort of thing, pool is fairly warm which is good, huge gym but full every time i have been.

Negative experience: Very unprofessional they took out my son from his swimming lessons list without any notification. then when I ask at least they were suspended to let me know the reason, they said they have called me and emailed me clearly when they don't. not only that my son he was not attended for his swimming lesson for 3 months but they were taking money for my card,when I explained and ask for a refund they said they can't give a refund for the service I don't use this is ridiculous, very pity and disappointed

Negative experience: This gym is dreadful value for money. The steam room and sauna rarely work. If you complain they just block your email address and cease all communication. Equipment regularly our of order, place is really dirty and staff wear outside shoes in the pool area. Don't waste your money.

Negative experience: Literally been coming here for years but looking into Changing gyms… love swimming but the last few times I’ve been here there’s been no lifeguard available to swim and the pool shuts an hour early on a Sunday for a deep clean… so annoying! Should communicate things better… if the gym says open til 7:30 on a Sunday… should be across the whole place, not everyone likes the gym or offer an alternative swimming place in place of this… also the cleanliness is slipping… starting to wipe my feet on the way out… standards and services offered is slipping with an increased pricing and reduced hours…. I think for the price they need to review this or offer later swimming somewhere else such as jack hunt or regional and then email out or text people… need to stay ahead of the game with the competition around.

Positive experience: Apart from a few ongoing issues with the temperature in the pool and sauna/steam rooms the staff are welcoming and friendly and the gym equipment it's brilliant with plenty of choice depending on your workout! The classes they put on are also worth a visit!

Fantastic experience: Fantastic gym! I love everything about it. It feels bright and airy throughout. The staff is lovely and very helpful. They have a good size swimming pool, a sauna and steam room. I love the smaller details like the free 10 seconds swimwear dryer, the storage cupboards by the pool for our towel and shampoo, the large lockers, the nice smelling shower gel dispenser, the warm water... It's a fair contract as well as it is monthly unlike competition that ties us for a year. The equipment in the gym is very modern as well.

Fantastic experience: Good modern and friendly gym. Sometimes gets quite busy but the layout and amount of machines means you’re never waiting too long.