Frank Lee Centre

Negative experience: No hot water is a big deal when you're going for a swim on a cold day, and looking forward to a nice warm shower afterwards. There were some signs up saying "limited hot water". These should have been bigger, clear and said "no hot water". Reception staff extremely unfriendly. Not impressed.

Positive experience: Equiped and good

Fantastic experience: Lovely place staff kind nice out town rooms like a hotel better then the wards

Negative experience: I am actually really disappointed about the Frank Lee centre. I am hoping they are not actually part of CUH because they don’t follow the kind aspect of our ethos “Safe, Kind and Excellent” I have been going there for more than 2 years now and not once have I ever seen or heard reception staff welcome me. Maybe except one guy. You are not a 5 star hotel, you don’t have to smile and say welcome but at least don’t make me feel awkward by giving me a weird vibe. The swimming staff can also be rude but I’m ignoring that because health and safety sometimes needs a harsh saying. Every time I leave they don’t make me feel like wanting to come again. The people who actually go to the leisure centre are 10x kinder. Some people need to come to the leisure centre due to relax, unwind after a long days work. We don’t need extra mental stress. If I really didn’t want to go and relax to be healthier, I would have stopped going. Being inclusive is also very important as it’s hard to find people like that nowadays. They never say bye or welcoming the way other reception staff usually are. One time I thought they said “ciya” to me. When I said “bye” they laughed because they were not saying it to me, it was to one of their colleagues. I absolutely hate this mentality some people have. People need to learn to be nice. Pretend if you have to! I am not giving 1 star because they are at least informative. I guess they have to be. Thanks

Fantastic experience: Thank you to all the Frank lee staff, I can't name everyone but Becky, Nora and Ruta are always very pleasant, happy to have a little conversation and answer daft questions I might have (especially recently over the new booking system). It's nice to go somewhere friendly, and be greeted nicely, and made to feel welcome. The facilities are great too, love the pool and gym and classes.

Fantastic experience: A great place for recreation. It also has a excellent fitness facilities such as gym, swimming pool and a sauna

Fantastic experience: I love this place - helpful staff, the pool is clean and cool and great for swimming. Open for kids at the weekend. Lucky are those who are able to get a membership.

Negative experience: Terrible staff that are very rude and do not want to be there. I had some friends mother and son came from 1.5hrs away and was told by one of the women working there. You are not a member of the gym. I said the staff let me do it lasts time and she said not on my watch with a smirk. She then asked who was it that let me do it before. This is not how to treat people that use the facilities. I will never invite anyone to their gym facilities again. I understand that they work in a rubbish hole and don’t get paid much but being safe kind and excellent is what it should be. Only good for the bar and that’s it. Avoid at all costs. Soon as the new Astra zeneca gym Opens in 2025 this place will Go down the rubbish hole. As well as its overpriced food in the restaurant.

Negative experience: I recently cancelled my gym membership. The biggest problem was the receptionist’s rude behaviour. Their unwelcoming attitudes made my visits uncomfortable. Also, the gym size was another reason to draw back. If you have a serious fitness goal, this place might not be for you. Overall, it is called a “leisure” centre but overall ambiance feels depressive.

Fantastic experience: It's a leisure centre for CUH staffs.Swimming,gym,beauty salon,Bar etc are there. Those who attended welcome induction session during initial period can access free gold membership for 1 month.

Positive experience: Nice size function room ideal for smaller parties. Good facilities and a bar. Only a small private car park available.

Fantastic experience: Amazing

Negative experience: The rudeness of the staff in this gym is off the roof. Im speechless how people working in customer service can be that rude and still have a job. The amount of indifference, callousness, arrogance and disrespect of a great number of staff in this place is awful. Its like they have a vendetta against customers. You will feel it. Cancelled my membership today. Im not going to give my money to a gym with this type of service. If I can give 0 stars I would

Positive experience: Best swimming opportunities in Cambridge: no Olympic size pool but mostly tranquil and neat. Users tend to be civil and stick to the right lane.

Negative experience: Opens to late at 7:00 am

Fantastic experience: Best swimming pool in Cambridge. The acqua fit classes are superb!

Fantastic experience: Quiet tucked up in hospital grounds. Great gym, bar and tasty food served. Hire available for that family party or celebration.

Negative experience: Very rude staff, as a new Addensbrook's staff I don't know the working time of anything on site yet, but as I had my first day of the induction in Frank Lee Center , I notice a lovely garden where you can have a cigarette. Same day I sing up for the gym, so next day comes, induction day 2 on my break I wanted to have a cup of coffee and a cigarette, so I remember for the lovely garden...just to be told off from the gym staff, ''YOU NEED TO PAY'', I open my mouth to ask a question just to be interrupt with ''YOU NEED TO PAY'' scream again from the staff. This have put me off of using my membership at all, not for me my family or friends.

Fantastic experience: gym, spa, sauna...classes and more

Positive experience: Gimnasio dentro del campus biomédico de Addenbrooke’s. Instalaciones amplias, personal amable. Diversas opciones de membresía. La piscina tiene 3 calles en función de la velocidad de nado. Recubrimiento de gresite. Buena temperatura del agua. Vestuarios amplios, con zonas de duchas, espejos con secadores de pelo y aseos. El no obligar a llevar chanclas y gorro en la piscina hace que en momentos de mayor afluencia, se vea pelos en el suelo o incluso dentro de la piscina.

Positive experience: Whoever stole my boxed speedo fastskin focus goggles from the male changing room this week, I wish we had a chat. Is it really the money? Center has a good pool and cardio area. Weight room is small and not for someone who is serious about lifting. Membership options are overpriced.

Negative experience: I was there today , really disappointed it’s so small , and there is no proper equipment to exercise,I felt like a fish in a can … I hope they will upgrade it soon as passible , and had to pay 6.50£ for that , I want refund please …

Negative experience: Very overpriced with a tiny weights area. Would definitely not recommend a membership if weight lifting is your intention.

Negative experience: I wanted to sign up for membership at 1800 and was told to come back during the day because they were busy.

Fantastic experience: Teaching staff great

Fantastic experience: This is an absolutely amazing sports centre. Staff are friendly, very clean space and incredible swimming pool. After work, me and my family usually go for a swim

Negative experience: No signal , slow Wi-Fi

Fantastic experience: Good

Negative experience: Incredibly rude staff

Positive experience: Please take Natalie's Zumba class... it's so fun. It made an introvert like me get out of my comfort zone and just bust all my moves!

Fantastic experience: Stars cafe is the bomb! Great Full English breakfast and breakfast baguettes.

Positive experience: Gym is ok. Classes are varied. After work hours is very busy. Had a horrible encounter with a lady at the reception today. I came at 5:33 for a 5:30 class and she wouldn’t let me in. I’ve been in many high class gyms before never had this, you can join in whilst they are still warming up , and the attitude of not letting me was quite rude - the class wasn’t even full. Mind you I’ve been on time a lot early mornings and ppl join 5 mins later. Not nice to finish your clinic, try to make to the class in time, and be denied for 3 minutes delay. What’s the point of joining gym near work :) really not happy and thanks a lot for this lovely attitude.

Positive experience: Very good value

Fantastic experience: Really well maintained Squash courts. Good changing facilities and friendly helpful staff.

Fantastic experience: It’s nice place the staffs are cooperative

Positive experience: Good well kept facilities but charges are rather high.

Fantastic experience: Very nice place to go swimming!

Negative experience: Incredibly rude staff Never coming back again !

Fantastic experience: Excellent gym, clean swimming pool, fab sauna and steam room, exceptionally friendly and helpful staff. Can highly recommend

Fantastic experience: I looved the heated pool and the super chill bar

Positive experience: This place has been a great help for everyone at addenbrooks threw the covid epidemic.

Positive experience: Its a haven from the busy hospital

Positive experience: Very friendly staff and extremely clean

Positive experience: Frank Lee Centre is open again. The gym was quiet on Tuesday evening. On Saturday morning the gym was quiet despite childrens' swimming lessons having restarted.

Fantastic experience: Amazing facilities and great location. Specious and worm swimming pool. Highly recommended.

Fantastic experience: The Flee as its affectionately known is home to the best pool in Cambridge by far and run by wonderful people...

Fantastic experience: Great facilities and staff

Positive experience: Great facilities however many of the staff are consistently grumpy and rude for no particular reason which lets the place down. A friendlier, more welcoming atmosphere should be including in the expensive membership!

Positive experience: It's well signposted but very hidden away

Positive experience: Good facilities. Always clean. Some of the staff are all smiles, but others can be real grumps. Classes are pretty good.

Fantastic experience: Great atmosphere, friendly, helpful staff

Fantastic experience: Good facilities! Nice for a quick dip after work!

Positive experience: The sports facilities are undeniably great value: £29 a month for all-you-can-eat swimming or £42 a month for the top membership, where you can take as many classes as you want. If you work at Addenbrookes - or know someone who does who can get you associate membership - I don't know why you'd go anywhere else, for convenience if nothing else. What badly lets this place down is the bar area, particularly the food and drink. The coffee is terrible; the food is mostly fried. A side serving of (undressed) salad amounts to a few pieces of iceberg lettuce and some unripe, watery tomatoes. If you want a jacket potato, beans and cheese or a BLT sandwich, fine. But if you fancy something a light and healthy, forget it - go to M&S in the concourse. Maybe I'm wrong but I think it's a massive missed opportunity. I don't want it to become a wanky David Lloyd environment, but is a bit more variety - and good coffee - too much to ask?

Negative experience: Wish I could use this but do not work at addenbrookes or bio medical campus such a pity as so much housing behind the hospital now there is nothing local to have a workout or a swim.

Fantastic experience: Vriendelijk personeel, nette toiletten, heerlijk om te eten

Positive experience: Great gym.. friendly staff, clean areas. Weight room and other areas could be a bit bigger, and as being so close to Addenbrookes, should close a little bit later as there are so many staff doing different shifts

Fantastic experience: Food always looks good and love their coffee

Negative experience: Very awful treatment by the membership office. I am already not looking forward to going to this place now in spite of today being the first time I visited it. Go and join if you want to get treated like dirt for no reason at all. I am sure membership office would be highly pleased to grant you holy right of admission to this place after taking your hard earned money.

Positive experience: On the whole the staff are pleasant although there was an occasion when the service was just not up to scratch. It is incredibly frustrating that there is so many general swimming restrictions. I think it is bad that they don’t allow you to swim in one lane when they do triathlon on a Monday night and then they shut it for general members on a Saturday morning up until 12:45. Then there is family swim for a lot of the weekend. It could be an excellent centre if they ensured that apart from water polo they keep one lane for swimming. The classes they offer are good. Convenience has persuaded me to stay with the Frank Lee for the moment.

Negative experience: Disappointing

Positive experience: Great gym given its size! Variety of gym classes

Fantastic experience: Well priced for staff on the addenbrooke's biomedical campus, both for access to gym resources and swimming, as well as the social club elements such as the bar. Staff are pleasant to deal with and happy to answer queries. Function rooms can also be rented out for events at a reasonable price.

Positive experience: Great facilities with a proper swimming pool racket sports. But some of the staffs are rude and off-putting.

Fantastic experience: Great venue for conferences

Positive experience: A good well run social club.

Positive experience: I've only used The Hexagon Room but find it a good venue for lectures, etc. There is also a reasonable restaurant in the building. Toilet facilities. All disabled access.

Fantastic experience: This was the best place for all those in hospital staff amazing helpfull looking out for the family's and patints

Positive experience: Great for sports and to meet friend in the pub. Pool is nice and clean facilities. AstroTurf very old for that I will give it one start, but apart of that is good.

Fantastic experience: Good changing facilities, e. g. free hair dryer and lockers, swimming clothes drying etc.

Fantastic experience: Excellent gym with gentle and helpful trainers. Lots of classes to choose from. Large with multiple rooms for different activities. Large swimming pool to go. Great value for money

Negative experience: Bar and gym facilities are on point. However, the chef is highly non hospitable and the chicken he cooked was stale( probably leftover from previous day) ... so not impressed. The one star review is purely from my experience with the food.

Fantastic experience: Greatest social club in Britain

Positive experience: Free wifi gym swimming its fun allover as well as a good place to have leisure from your busy schedule...

Positive experience: The facilities are top notch. The staff is kind and helpful. The classes are great. Swimming pool and changing facilities are excellent. But, it is pricey and exclusive.

Positive experience: Should have more choice of beers/other, but a nice friendly atmosphere.

Fantastic experience: Food and beverage are reasonable. Also, people here are somewhat mild and never disturbing. Live sports is also good.

Positive experience: Lots of equipment and lots of different classes

Fantastic experience: Really nice clean, friendly and well-serviced sports centre

Fantastic experience: Great pool.

Positive experience: Expensive membership, but excellent if you're a fan of class-based exercise.

Fantastic experience: *disclaimer I'm a fitness instructor and lead several classes at this centre. If you work at Addenbrookes this is a convenient, on-site, affordable gym with a variety of membership options. There are indoor and outdoor racquet sports, lots of fitness classes, a pool and more. There's also a lively pub.

Fantastic experience: Pool and badminton facilities are still good.

Fantastic experience: Good social club and fitness facility

Fantastic experience: great place for relaxing and training

Positive experience: Good sports and social club. Plus good prices.

Fantastic experience: Love this gym. Has classes, swimming pool and a great bar that serves food. More of a social centre for the hospital workers based around fitness. Also has all weather pitches. Weights room is a bit small so if you are just looking to lift, you may want to go elsewhere.

Positive experience: Made for addenbrookes staff and residents

Fantastic experience: Bel centro sportivo e post lavoro di questo ospedale, da prendere ad esempio per la sanità italiana. Lovely service granted by the hospital, one f the best things for workers

Fantastic experience: A good gym with a proper swimming pool and also a good venue. Very friendly. You do need to work for Addenbrookes or know someone who does.

Positive experience: Nice but costly

Positive experience: Decent gym, decent classes, good for killing time before the commute home. Pricey though

Positive experience: Gym is ok. Nothing special

Positive experience: A good place to play sport and relax. The squash courts are in fairly good condition, as is the pool and the rest of the facilities. The bar is very friendly and well equipped. However, it's quite expensive and the cafe has a limited menu.

Positive experience: Great facilities but the most expensive gym you will find in Cambridge.