MyActive Biddulph

Negative experience: In regards to the gym, the weights room is tiny and always full of groups of kids making it hard to get on anything. No sign of any gym staff anywhere re-racking plates or cleaning. Plates always left all over the place. Never any roll available to wipe machines down with. Multiple cardio machines out of order or damaged and have been for a while. Tried to make a complaint and was told it would be passed onto the manager. Says it all.

Negative experience: worst Gym/ Leisure centre I've been to in over 40yrs. poor management when pointing out some issues..meat heads hogging the machines when not even using them..leaving weights all over the floor and making it a health and safety hazard. pointed the issue out to the leisure centre manageress. 8 days later the situation is worse .membership cancelled along with my friend who was a member for over 20yrs. to rub salt in the wounds i have had to give 4wks notice to leave which means paying for a gym i won't be using in that month and haven't done for the previous 3wks. clueless management. didn't even know the staff weren't checking on the gym. to busy talking on reception instead of working..things will never improve in that gym.

Fantastic experience: Started playing here after Brough Park closed. I have to say, the courts are well looked after and the changing room is very clean. The transition from Leisure to MyActive was very smooth

Positive experience: it's not as big as other gyms or swimming pools go but it's adequate enough for me, also im able to walk here in 15 mins, The place is clean enough and the staff are friendly. Could do with some investment. But it's fine

Positive experience: Pleasant leisure centre. 5 stars could have been awarded if the phone was answered.

Positive experience: Overall swimming lessons are very good and children learn well. Just wish there was consistency in swimming instructors. My two young grandchildren have had 3/4 different instructors. The little ones sit and wait and wonder who will teach them. I feel that they will learn better if taught by one teacher. They often are late to start the lessons. Sorry to complain...

Negative experience: Oh dear … I will say the staff were really good but I felt it was dirty …. The toilets,the pool. The car park needs attention. Basically it needs a make over. But i stress again the staff were lovely. Such a shame

Positive experience: Good facilities, with plans to extend. Only downside is my daughters swimming lessons were problematic to set up but it seems to be resolved now. I love the classes. Easy to book via the app

Fantastic experience: I used to live very close

Negative experience: Yet again the showers are cold! Think it disgusting that children can’t have a warm shower after swimming lessons in the middle of winter. We tolerate the poor state of the changing rooms but cold showers are just not acceptable

Negative experience: Never been near this place,I can't even swim! Google needs to recalibrate it's monitoring of every step I take!

Fantastic experience: Excellent massage by Amy

Fantastic experience: Brill for learning to swim

Fantastic experience: Great place great staff very obliging

Positive experience: They need to fix the broken equipment much faster - abductor machines been broke for over a month - considering it’s not a cheap gym it’s not really ok. Young kids there till past 7pm too which I don’t really like. But nice atmosphere , friendly , staff are nice,

Positive experience: I go for lane swimming regularly and normally have no issues, but today's session was NOT lane swimming! It was chaos. I can't really blame the attendants, as it's difficult to tell people how to behave!) but maybe some more clear signage or rules may help? There were small groups of people at both ends of the slow lane, just standing around chatting (very much in the way, rather than standing back to allow swimmers to pass, as most usually do)one lady just swimming up and down the centre of the lane & at one point, even a young man trying to teach his daughter to swim in the shallow end! It was impossible to swim uninterrupted. This all really spoilt today's swim for those of us who go for excercise and relaxation. Maybe a few people need to be reminded to consider others?

Negative experience: Wow...what a terribly disgusting place. Changing rooms and toilets totally filthy. Pool is dirty and has plasters floating around. Stay away

Negative experience: I went there three times and they always said you can't swim at this time

Positive experience: I use the swimming pool twice a week. Lane swims work well most of the time (I go in the slow lane)but somtimes people use this lane when they are obviously too good for the lane. This is not really good enough. The purpose of the lane swims is surely to choose the appropriate lane for your level. People who use the slow lane are often vulnerable, not confident swimmers, people who have had operations or have disabilities. They should not have to put up with confident splashers. Also the pool is sometimes quite cold. I have noticed during the last few months that the ladies changing rooms are not cleaned properly most of the time and I am continually having to report that toilet rolls have run out. The staff don't seem to check very often. On the plus side the pool is a lovely size, the showers are usually hot and the staff are all very pleasant.

Positive experience: Do not sell on eBay they keep your money for an age for no reason what so ever . Really bad experience with eBay avoid the site they are a sneaky and the commission they take is day light robbery they may as well wear balaclava's, dirty company . AVOID !!!

Fantastic experience: Great place to work out friendly staff ...some equipment not working after 5 weeks ie treadmill but still a great work our gym

Positive experience: My kids do football, swimming and taekwondo here. Great lesuire centre.

Negative experience: leisure centre overall is a 3/5, but i’m mainly writing a review out of disappointment of the gym. In all fairness it is frankly ridiculous how bad it is (i am going to take into account that it is a commercial leisure centre gym, however i don’t think that is a good enough excuse). Firstly the music has been the same for as long as i can remember and is honestly pretty depressing especially for a gym. It’s a mix of pop songs but mostly just sad love songs which seems completely out of place for a gym. The equipment itself is pretty limited but there is enough to get done everything you need to, do not much to complain about, however recently most of the gym is unusable or out of order: one of the cable stacks is unusable and ‘out of order’ and has been for many months despite being a very simple and quick fix; and more recently (within the last few weeks) the rowing machine is now broken which is the only back machine, and also the hamstring machine which is the only equipment available to train hamstrings. This is laughable tbh lmao. There is also 2 treadmills that are out of order, and a cross runner. The gym staff are also seemlingly clueless and actually have no power or say in the gym and it’s facilities, so any complaints to the staff is useless. I don’t mean to be too harsh but in all honesty, for the high price of a membership, this leisure centre offers very very little which actually warrants the cost.

Fantastic experience: Been coming here since 1978 when it was just a swimming pool. Have been a member for quite some time now and there's a good reason for that. The gym is well equipped, membership is not expensive, facilities are absolutely fine, there are 3 squash courts, a fitness room, spinning classes, aerobics badminton and many other fitness and leisure activities up for grabs. The icing on the cake for me is it's a 3 minute walk away. Can't fault the place.

Fantastic experience: Brilliant for swimming lessons. Great interaction with the teacher .

Negative experience: Liz you pretend to care & respond to complaints. The system is rigged & fake. I’ve been robbed at least x4 swimming lessons for my child that has never been rescheduled or refunded. I’ve complained to the manager your HQ & emailed. Waste of time & you’re just stealing members money at this point. If it’s that easy to resolve you have my record & I have all the emails where you have cancelled swimming lessons. Just refund me what I’m owed !

Positive experience: I used to visit a lot. Just wanted to find a swim session. Very confused by all the "booking lanes" you have to do online. No times when you can just walk in with your swimming gear. I haven't been...too confused!

Fantastic experience: Lovley staff and a really friendly place, helpful advice whilst training, very helpful with day pass for my special needs neice? Great place!

Fantastic experience: Helpful staff, plenty parking slot. Little one loves her swimming class

Positive experience: Nice staff and lots of options for activities

Fantastic experience: Great classes

Negative experience: Classes and staff very good problem is parts of the centre are very poor and req a full overall mens changing rooms and showers are disgusting only two showers sometimes work in one small sharing cubicle and you can have up to 6 or 7 men waiting to use them asked on many occasions over the last 5yrs or more still nothing sorted squash courts never swept half the lights in the courts don't work all been reported on many occasions so general maintenance and cleanliness very very poor.....

Fantastic experience: Went here for a dog show. Good carpark and facilities.

Negative experience: When you sign up but then something bad happens so they tell you theres nothing to pay yet ive had to basically give 75 of my hard earned money for nothing cheers guys appreciate it NOT

Negative experience: I’ve not been in a long time and it’s gone right down hill the boards on the wall in the gym are all broken , the nets are filthy and ripped , the ladies toilets are disgusting and where the hand dryer is the wall underneath is black with dirt - it needs a good cleaning

Fantastic experience: Great venue for a kids party

Fantastic experience: Great fun at their Roller disco

Negative experience: Dirty and slow lane inhabited by people who were not there to swim

Fantastic experience: Nice swimming pool for lane swim. Disabled so need steps to get into pool.

Fantastic experience: Ive been going here a while now. Only ever used the pool. It's great when it warm. All Clean. Lovely staff, great service. Thanks!

Positive experience: Only use it for roller skating so cannot comment on other facilities

Fantastic experience: Good for lane swimming in the evening. They have three sets of lanes fast, medium and slow. The slow lane is the widest and next to the steps.

Negative experience: I would not give this place 1 star but it is the lowest that you can offer. Absolutely shocking facility which appears to have no management or staff. They just close facilities without warning. They are quick to post on social media what they are doing, but offer no information until you turn up about what is cancelled. They have cancelled numerous general and lane swims now with no warning, but then they are happy to have their swimming club in the pool or the swimming lesson. This just smacks that they want the members money but they are not bothered about them. All they care about is swimming lessons and the gym. Everyone else is an inconvenience to them and with the price of membership being more than what you can get elsewhere it probably is time now to leave. Can't wait for Congleton to reopen as that is just down the road and where I will be going. Plenty more have gone to Dimensions or Kidsgrove as the regulars I used to see have just slowly been disappearing and given how the place is being run then I don't blame them! They have staff who can sell memberships and write replies to people on social media, but not to keep the centre open. Think they need to look at what staff they need and what they don't.

Positive experience: Took children there for swimming ‍♂️ lessons and saw that they have rollerskating disco on Saturdays, so off we go again on Saturday ❤️

Positive experience: Enjoying the swim today

Positive experience: This appears to be a large building with large free car park. I their entrance sign said cafe so I broke up my long journey by calling in to have some food and refreshment. Was disappointed to find that the cafe does not exist. By reception there is coffee making area, crisps, cookies and flapjacks. The lady on the reception was amazingly kind and helpful and I'm sorry I didn't get her name. As first port of call at reception she is an asset to the business. I used the toilet which was down a flight of stairs but was modern, clean and divided by a partition only for male and female. I don't know the level of facilities available here. I only saw two other people. I'm only giving 3 stars because I stopped off from my travel due to the signage of 'cafe and expected to be able to have some kind of prepared food and drink, not snacks.

Fantastic experience: Took grandson and his friends roller skating, great staff, very helpful. They had a great time thanks

Fantastic experience: There for a dog show , excellent facility !!

Positive experience: I started a diet club at work, 10 weeks and we had to loose 0.5 kg a week, thanks to this place I've done 8 weeks up to yet and not had to put the 10 quid in at work if I hadn't done it, they have badminton, squash, swimming and the gym. Me and the misses love a chilled game of badminton after work sometimes, and we take our stress out on the squash court when needs be, well worth the join

Positive experience: Took a while to get through on the phone but once through very polite. Booked a squash court. They do need cleaning tho as floor is dusty balls in the corners.

Fantastic experience: I love Stacey's Zumba class... feel motivated again!

Fantastic experience: Excellent swimming pool and gym facility, polite knowledgeable staff, enjoyable place to exercise, get fit and play indoor sports.

Fantastic experience: Helpful staff.

Fantastic experience: Enjoy my visit. All covid precautions in place.

Fantastic experience: Really enjoy U3A Keep Fit on a Monday morning. The experience is so good from a health and social aspect.

Fantastic experience: Christmas fair enjoyed my visit

Fantastic experience: A good pool

Fantastic experience: Great place for exercise and healthy advice

Fantastic experience: Great facility and meets all my needs. Welcoming and friendly staff. Enough said.

Fantastic experience: A superb and friendly leisure centre with all the amenities you could wish for without all the pomposity and pressure. Perfect for swimmers, gym goers and everything in between of all ages and abilities. Would highly recommend!

Fantastic experience: Good size pool and nice and quiet on a family swim session

Positive experience: Good covid safety, one way system and helpful staff

Fantastic experience: I am a regular swimmer at Biddulph Valley Leisure Centre. It's a good value swim only membership at £23 a month, so attending once a week in peak times and you have made that money up in what you would pay as you go. The app is easy to work and book your sessions ahead, which is essential in the current covid restrictions. The layout of the centre is very good and the organisation is also good. You book your time slot and then check in, there is a one way system to follow and social distancing set up in the changing rooms (not that I imagine people get too close when changing anyway!). The pool is set up well with max numbers in each lane and everyone is pretty respectful of the guidance and are all there for lane swimming.

Fantastic experience: Great leisure centre. Nice staff. None of those awful unisex changing rooms.

Fantastic experience: Learning to swim couldn't swim when I started but very confident now the instructers are good and very helpful they explain everything to you i recommend it to anybody and its good fun

Negative experience: Too many children in the swimming lesson, no where for me to sit, I know we have to keep a safe distance, but people were sitting to close together which is why I had to stand I have a bad back and knees, there should be fewer children in the lessons as I was told there would only be five and there was seven in a small area of the pool.

Positive experience: Nice swimming pool for lane swim. Disabled so need steps to get into pool. Water and changing rooms not quite as warm...showers hot though. Staff helpful

Fantastic experience: I like the gym very much and all the staff are great :)

Fantastic experience: Good facilities, nice atmosphere with helpful staff

Negative experience: Went today and after taking our details we were then told to they are refusing cash which is all we had so after waiting for so long to go swimming we went to leek but they are closed till October so many places refusing cash now and there's no reason to do so as it's legal tender.

Fantastic experience: Very nice here. Great staff

Positive experience: If you go first time, you now need to register, give personal details use your mobile and a QR code. A compete pain if your just going for a one off swim.

Fantastic experience: Very well organised

Negative experience: Would not recommend for children’s swimming lessons. Found the instructors to be very lacking in the skills to teach young children, eg positivity and enthusiasm.

Negative experience: Cold pool

Positive experience: Great facilities but too many stairs. I'm not disabled, but I do struggle with my mobility. I've not seen an alternative route, but the fact you have to go up a not insignificant number of stairs, and then down the other side, to get to the pool area is quite bad. And then you obviously need to reverse that route get out.

Fantastic experience: Absolutely brilliant place would go there again, as there is so much to take in.

Fantastic experience: A great place to learn to swim. Pool is a bit boring but for learning its perfect.

Positive experience: Good workout

Fantastic experience: Excellent facilities

Positive experience: Friendly and helpfull staff. Only one minor critisism concerning the swimming pool changing facilities. They are not very clean. It's not the staffs fault that empty bottles and sweet wrappers are left lying around, but l would expect the area to be checked regularly. Also soap dispensers and toilet rolls are regularly left empty.

Fantastic experience: Relaxed atmosphere, helpful friendly staff,. A lovely environmental .

Fantastic experience: Excellent

Positive experience: Great facilities but expensive

Positive experience: Some staff don't stop moaning and it could be alot cleaner

Fantastic experience: Loved it

Fantastic experience: Working in the area good price friendly staff does the job

Negative experience: Staff great building tired and needs updating. Puts some money back into the building. Changing areas awful and smell of cigarettes.

Positive experience: We go here for the swimming. The pool and changing rooms are a bit tired but certainly good enough for a family swim

Fantastic experience: Swimming on fridays with my daughter

Positive experience: Brilliant staff good facilities

Positive experience: We use this leisure centre for the children’s swimming lessons. The centre is not the newest but it’s always clean and all the staff including the desk staff to lifeguards are super friendly and down to earth. I like it. There’s plenty of seating for parents to watch the lessons around the pool which is all we need. The place is always busy and seems to be well used.

Fantastic experience: I think Biddulph Valley Leisure Centre is the greatest place for me to get fit and healthy

Positive experience: Good place to swim and plenty more besides

Fantastic experience: Big leisure centre in Biddulph. If you're after getting fit, doing some sports or having a swim, this is a good place to start.

Fantastic experience: Great

Fantastic experience: Friendly staff

Negative experience: Staff are terrible

Positive experience: This leisure centre is amazing it's easy to get to the swimming pool is nice they keep it clean and I am yet to explore the other things you can do there. Although sometimes the pool is closed when they have problems like there is to much chlorine in the pool for instance and you can't go in it. They don't put it on the web site they wait until you get there and they put a chalk board out.

Fantastic experience: Fab aerobics classes, Sheila is lovely