Gymbox Victoria

Positive experience: They have 2 gyms and only one of them is registered on Google maps. I went to the one that is on Google and reception told me to go down for my class, and it turns out it wasn't even in that gym, it was the one across the road. I travelled from Kent to make this class and I missed it as a result of their negligence. They need to register their other gym on maps or make it clear on the booking system!

Fantastic experience: Impressed. Spacious area very roomy but gets busy peak hours, 2 separate gyms, loads of classes, a good sauna in changing room (main gym only not the other one), private showers good water pressure with separate hair, conditioner, and body lotions (high quality ones not generic), boxing ring, monkey bar cage, loads of cardio machines, no dryer for wet clothes however they have plastic bags for that, good shout- will be back. P.s You can book a ClassPass if you want a day trial it here.

Fantastic experience: Francesca was lovely gave me a nice tour of all the facilities and what aligned with my Hobbies appreciate the staff resilience and communication !

Fantastic experience: This gym is pure vibes, classes are 10/10.

Negative experience: Long time user of gymbox and generally really enjoy it. This is not a review of the facilities but of atrocious attitude shown by the PTs to members. Only just this morning I observed a PT walk over to a young woman using free weights and then proceed to take them from her whilst saying “ oh I’ll give these back in a minute”. He then took them over to the person he was training. The poor girl was visibly upset and then left the gym. Really bad form! This is only one such incident.

Positive experience: Equipment and the gym itself is fine the worst bit are the gym members. The gym is absolutely packed from 6.30am, the moment you look away people will steal your equipment, people not willing to share machines and they leave the equipment all over the place. Absolutely 0 gym etiquette, but honestly not much they can do about this

Negative experience: Well equipped gym but exceptionally overcrowded even when you actively try and avoid peak times which severely impacts your gym programmes and for the price you pay.

Negative experience: Love Gymbox but fed up with the stairmaster situation at this point, there’s only 2 machines (and yet 20 treadmills which are half unused all the time) and I can’t remember the last time I used one because there’s always a wait (sorry but I’m not waiting 15 plus minutes to use the machine for 10 minutes when I have to get to the office in the mornings). I’m a broken record at this point but I’ve asked more than 5 times for there to be at least a time limit on the machines and there’s still always someone on the machine for more than an hour every time I come. I know that Gymbox prides itself on catering to any workout, but is it really worth ruining the experiences of a large chunk of your customers just to cater to the three people who want to use the stairmaster for an hour every day?

Negative experience: I joined Gymbox Victoria for boxing and Muay Thai, expecting full access to Team Tieu benefits as promised by the sales team. Even after a follow-up call to double check, I was assured it was all included, only to learn soon later that an extra bolt-on was required. This misrepresentation was very frustrating, to say the least. The hard flooring in the heavy bag area becomes dangerously slippery with sweat during Muay Thai, and it’s unsuitable for boxing boots who are not made for that type of floor. Despite having only one visit, I tried to cancel within the 14-day money-back period, but they didn’t get back to me within the 5 working days they promised. I’m concerned after reading other reviews that I may not get my money back at all as so many others have complained. I’d strongly suggest looking elsewhere.

Fantastic experience: Had a wonderful time at Gymbox Victoria! Was shown around by Mark who did a phenomenal job explaining the equipment and proper workout routines. Thoroughly impressed with not only the gym, but the impeccable service of staff as well. Cheers!

Negative experience: they expect me to pay for the monthly fee by making it impossible otherwise even though I provided proof of my sickness. They are greedy and have zero consideration for their clients’ wellbeing.

Fantastic experience: Excellent gym with lots of facilities. Great value for money considering the place is huge and all of the amenities it comes with. Staff are very genuine and extremely friendly.

Fantastic experience: Incredible. the vibes, the machines, the sauna. I cant say enough. It was worth every $$, one of my favorite gyms ever

Fantastic experience: Such a massive space, great classes and a really lovely team

Fantastic experience: Love training at Victoria, not only do they have the biggest range of classes, they also have 2 gym sites to train in, so I’m never short for space!

Fantastic experience: Lovely atmosphere to workout in and the staff are friendly and helpful :)

Positive experience: Please change up the DJ sometimes. All they play is R&B / hip hop. It gets so dull and tbh I don’t think it suits the environment. Please play some house and techno. Also - where is all the kit? There are like 5 yoga mats. And never enough plates. Basic equipment is excellent, just the finishing touches are missing.

Negative experience: Scam! I paid for PT sessions but the head of PT took my money and then ignored me for months! After multiple phone calls to gymbox and finally able to get ahold of someone, they informed me the PTs are hired through a third party and therefore they cannot reimburse me! Stay away, there are much better gyms out there and certainly ones who may more sound values!

Negative experience: Very messy gym, impossible to find any space to do any kind of workout after work hours. Overall hated the experience and quit.

Negative experience: I have been a member for over a year. Gymbox increased my fee with 1 month notice, hot water broken, sauna turned off even before closing hours, was not allowed in the class that I booked in to. The water power in the shower is weak and the gym floor machines are always full and worn out.

Negative experience: Good facilities, classes are always initial level, but misleading on price information. They refuse to share a price

Fantastic experience: Nothing really to fault. Great equipment, plenty of it, not crowded. Change and shower facilities are great and staff are friendly. Word of caution. The music is insanely loud so if that’s not your thing it might not be your place.

Negative experience: Gym is way too small for the number of members. Clearly prioritising profit over member satisfaction. That said the gym is very good & well kept.

Negative experience: 2 seperate buildings. Booked a class and after changing and looking for the studio got told by a rude receptionist that the class is in the other building. She suggested I run there in the rain and cold to catch on. No signs there about 2 buildings.

Negative experience: After more than an year that's my experience so far: - recently, the gym got crowded and crowded and going between 6 and 8pm leads to extremely long waiting times for any machine, with people occupying benches and equipment for ages even just to sit and check the phone - changing rooms, also due to overpopulation of the gym, are always full and there are bags and dirtiness everywhere, the sauna most of the time has a terrible smell and so do showers. Cleaning is done on a regular ish basis but nevertheless the mess is always there - equipment is broken and tired and so are most of the machines, I cut myself a couple of time reporting it as the cables are damaged 9 times out of 10 - staff is friendly Best thing I recommend is boxing with Solomon on Saturdays, for the rest I would avoid and will probably change as well myself if this continues

Positive experience: Equipment is great. Cleanliness is good. Space is vast. But it does get very busy even for such a large space. And at the price charged, it shouldn't be so difficult to find a machine/station. Only issue but a significant one.

Negative experience: As Gymboxs go, it isn’t great. When I first came, I thought it was just okay for the price you paid but I wasn’t amazed. If it wasn’t for the other gym box gyms in the area, I don’t think I would resubscribe. The main issue I see is the layout compared to how busy it is. The free weight room has rarely got space unless you go before 6:30 (it opens at 6). I never really see the cardio area (one of the biggest areas) busy so i think swapping these two areas would make a world of difference. I would say that the machines in the gym are starting to show a lot of ware. Some machines are stiff. Straps carabiners broken or missing. In the grand scheme of things, these can be easily remedied but after a year of being here, it’s a bit concern of management that they haven’t.

Fantastic experience: Best gymbox by far! The most amount of equipment and machines. Literally massive! Changing room facilities are clean and cleaners are actively on the gym floor, makes you feel at ease when paying premium prices. Wasn't too busy when I arrived around 1400. Gym staff seem okay but didn't really engage with them. Steam Room also available and its always a bonus when the dj hits the decks!

Negative experience: Classes are always fully booked!! In addition as a member I have been trying to get in contact through emails regarding other concerns but receiving no response for the past 3 weeks.

Positive experience: Overall nice gym but I think there are some improvements that can be made in Victoria. I’ve recently been to Gym Box Elephant and Castle and they have a hack squat and a pendulum squat. 2 great machines we don’t have while we have a terrible V-Squat that nobody uses. Last but not least, plenty of space but just one smith machine and no assisted pull-ups machine, quite popular and in demand. On a positive note, the addition of two extra benches has been useful For a prime location like Victoria, is this the best you can do?

Negative experience: Dark as a dungeon and noisy as a nightclub…. The latter I really don’t get - it’s so loud it’s difficult to hear anything on your own headphones… given most gym users have their own headphones on, why is that necessary… it’s just plain annoying and intrusive ….and the reason I wouldn’t join this gym in the end

Positive experience: I joined for the classes but they’re almost always booked up. I wanted to do pole but since joining I’ve done exactly one class due to demand but it’s the same with spinning, aerial, dance basically everything. When I HAVE attended a class, the instructors are super passionate , helpful and just super awesome and I have loved the classes. It does get quite crowded and for £130 I thought maybe they would have more facilities/ less crowds.

Negative experience: Worst customer relation services ever! I had direct debit instated with them to pay my yearly contract, yet when I was traveling my card payment failed, so when I was back from my travels they told me I had to pay my fees which I did… only to know the next day that they cancelled my membership!!!! I clearly said that I do not wish to cancel my membership.. and paid all my fees!! They deceived me and assured me that all will be good only to be told that my account is cancelled! Worst experience with a gym ever! I hope I can sue them.

Negative experience: No air circulation or aircon. Hard to breath, horrible smell. Not a nice experience. We used to go to David Lloyds and never smelled like this.

Negative experience: I joined on a 3 month membership. They have tried to pressure me into paying for 4. Can get better service elsewhere. Don't bother signing up.

Fantastic experience: I love the atmosphere, staff at reception is always kind and smile at you when entering. Instructors are passionate and you can clearly see that they love their job, this motivates me a lot. They remember your name and are always there to help you. I love all the music tracks and this is fundamental for me. They push you to your limits. It's the best gym in London if you love going to classes, and I have tried them all trust me! Other members are into training seriously and not there for recording themself on theirs phones, this is what I was looking for! Serious and focused training ambient, but also absolutely fun! No judgement or competition, only respect and kindness between us. :)

Fantastic experience: Really good gym. There’s everything you need for your workout, great variety of classes and a sauna too!

Fantastic experience: What an awesome gym. If I continued to live or work near by I would never have left. Great place.

Positive experience: Definitely over capacity at times, and definitely not worth the membership price compared to others at lower price point. Otherwise ok gym in terms of equipment and locations.

Negative experience: AVOID - Small court action Just read all negative reviews, 2 months ago their average rating was 1 star now they have added 400 positive reviews over 2 months. Surprising!? Read my review I am writing this review to share my deeply disappointing experience with Gymbox. I joined Gymbox with the expectation of a quality fitness service, but my experience has been far from satisfactory. From the outset, I found that the services provided did not match what was promised to me. I visited Victoria gym only once, it was overcrowded nightmare. Despite numerous attempts to reach out and resolve the issues, I was met with dismissive responses and an aggressive stance from the organisation. I have dealt with many businesses in the past, but I have never encountered such an uncooperative and aggressive approach. When I requested to cancel my membership, my request was not only dismissed but was also met with demands for additional fees. This response was not only disappointing but also felt dismissive of my rights as a consumer. I am now left with no choice but to take this matter to the small claims court to ensure my consumer rights are upheld. It is a step I never thought I would have to take when I first signed up for a gym membership. To anyone considering joining Gymbox, I urge you to think carefully. Consider my experience and the experiences of others who have faced similar issues. There are many other fitness centres out there that value their customers and respect their rights. I hope that my review will help others make an informed decision about their gym membership. I believe that a good gym should not only provide quality facilities but also respect the rights of its members. Unfortunately, my experience with Gymbox has been marked by a lack of respect for consumer rights and an aggressive approach to customer service. I hope that no other customer has to go through a similar experience. Please consider your options carefully before joining Gymbox.

Fantastic experience: Busy gym but lots of space to workout in. Little alcoves off to the side for individual workouts. Clean locker rooms, nice staff

Negative experience: • If you want a properly equipped gym with flexible opening times there are much better premium alternatives • High hopes but management are not in-touch with how this gym should be optimised • Not enough free-weight benches + members take them to other areas of the gym to account for this • Not enough cables (only two sets to share with the entire gym) • Lots of dead space and unused equipment (for example 5/6 rowers in the cardio area, which almost nobody uses - and there are enough rowers in the CrossFit area) • Bars have their weight markings rubbed off (unclear) • Layout can be improved • Gym only opens at 9AM on weekends • Looks like they could be buying fake positive reviews too... lol

Negative experience: Don't join this gym if you are serious about working out. They sell it as a vibrant place to be styled as a nightclub, but in reality it is an overpriced space with mediocre equipment. It is also always overcrowded and unless you like queuing for a machine/bench for 15 minutes while paying £130 + a month I'd say give it a miss. The boxing facilities are always occupied because they have now allowed Boxercise classes to run every evening and they switch off the heat in the sauna 1 hour before closing time. All in all - don't be fooled by the photos, you'll pay a small monthly fortune monthly, and will be made to feel like a peasant every time you visit.

Fantastic experience: Such a cool gym! I hadn't been to a gym in years, but Tom made me feel very welcome and comfortable and helped me to use some of the equipment. He definitely made my session.

Fantastic experience: I was looking for a new gym to join up to and wanted to know more about Gymbox Victoria. I’m not a massive gym goer and I needed some help with finding my way around the gym and the equipment - I spoke to Tom on the day who showed me around and really helped me to understand what equipment was best for what I wanted to achieve. He was really professional & informative. Thank you Tom for your help! I can’t wait to become a member!

Fantastic experience: This gym has two buildings. One mainly has classrooms and studio for classes, and the other is the main building. Both have changing room so it’s still very convenient.

Fantastic experience: Gymbox Victoria was supportive, had a good vibe and just a great gym overall. I have to give a huge shoutout to Marinela for being such a supportive and knowledgeable staff member. Super helpful made me feel welcome and inspired every step of the way.

Fantastic experience: Absolutely amazing gym! I felt so welcomed by Marinela who also recommended a brilliant protein bar!

Fantastic experience: Great gym & excellent staff, felt at ease straight away. Tom Mothersole was super helpful.

Fantastic experience: Great Gym, Deffo worth joining the classes are amazing - Alex M is a dream so helpful and kind!! X

Fantastic experience: Amazing gym! I loved the atmosphere and I felt welcome. Marinela on reception saw to it that I was comfortable and helped me greatly. Thank you and I can’t wait for more!

Fantastic experience: Gymbox will always be my safe space! This is where I started my Muay Thai journey 7 years ago! The staff are great, shout out to Marinela! :)

Fantastic experience: Started a membership a month ago , everyone is so helpful and friendly , they showed me around the facilities , the gym instructors was approachable and helped support me in regards to using the machines. Haven’t used the classes yet but will definitely be interested in doing so. Tom Mothersole helped me with some advice he was very friendly when i explained to him the lack of confidence I had in the gym he always checks in to make sure I’m All good Definitely recommend this gym the staff are great

Fantastic experience: Only attended a few times but have found the equipment great and the staff freindly. Thanks to Tom Mothersole for showing me the ropes and how to get the best use out of the equipment.

Fantastic experience: Great gym and amazing staff! Tom was super helpful and gave me a great tour of the gym.

Fantastic experience: A great gym, well equipped and clean. The staff are friendly and very helpful. Tom took time to show me some useful hints and tips with my deadlifting and encouraged me to get involved in some of the available classes. Gym has a nice vibe about it and good selection of classes and times.

Fantastic experience: Place is spacious and well equipped. And thanks to Marinela for the warm welcome and lovely chat will definitely come back.

Fantastic experience: The gym was really good, great equipment and the staff were really helpful and supportive towards my workout Tom helped me around the gym while I was on the gym floor and the reception staff were so helpful when I arrived for my first visit. I look forward to attending again soon :)

Fantastic experience: Great gym, clean and lots to equipment! Tom massively helped me improve my fitness and get me back in love with working out again!

Fantastic experience: Really enjoyed my visit to gymbox. All the staff were really helpful. Tom the manager really took his time to show me around and make me feel comfortable (being a bigger lady this is not always the case with certain gyms) It really is a fantastic gym and I will definitely be coming back!

Fantastic experience: Excellent experience here. Tom was fantastic, he was helpful, friendly and supportive. I’m new to the gym and he really helped boost my confidence. I would definitely recommend!

Fantastic experience: Great gym with excellent equipment. The staff were very helpful and informative. It's been a while since I have trained and at first didn't feel very comfortable or confident, but the staff member (i think Tom Mothersole) put me at ease and i thoroughly enjoyed my workout.

Fantastic experience: Had a great session at the gym, the staff were very helpful, Jordan really was very helpful, friendly and supportive whilst i was training there

Fantastic experience: Excellent gym with a welcoming staff! Particularly Olivia at the front desk, who suggested bikes and beats which was an amazing class with excellent 80 music!

Fantastic experience: Omg the classes are so good (especially Reppin on a Wednesday morning) and the customer service provided by Eve and Marinela at the front desk was exceptional

Fantastic experience: Fantastic gym! Staff are friendly and approachable, especially Jordan. He was easy to talk to and very professional. Thanks for providing a good vibe! Great place to power lift and good classes.

Fantastic experience: Love this place! Great equipment, great vibe but most of all great team. Marinella at reception always welcomes with a BEAMING smile!!!

Positive experience: Gymbox is a great vibe and customer services were so friendly! Marinela helped me out a lot since im new to the gym!

Fantastic experience: Great gym and super helpful staff! Marinela recommended me the pole class and I loved it!!

Fantastic experience: Fantastic experience! I'm a first timer and Jordon took me through the ropes and really helped me feel comfortable and actually excited to lift weights properly! Gyms can be pretty intimidating, for me anyway. Jordon really took that all away for me! Now I'm excited!

Fantastic experience: Great gym facilities. Had a chat with Marinela who was extremely helpful at front desk!!!

Fantastic experience: Excellent and friendly gym. Specifically, Marinela made me feel so comfortable. Would definitely recommend!

Fantastic experience: Had a fun time trying the pole class here that Marinela recommended! I loved it! Will definitely go more often!

Fantastic experience: Such a great gym, I take up heel dance classes at gymbox and staff are amazing. Special shout-out to Marinela who works here, her assistance is everything

Fantastic experience: Marinela has always welcomed me with good energy!! The gym is amazing, I have been a member for almost 2 years and wouldn’t change

Fantastic experience: Had a great time today! Been away for months! The new lady, Marinela I think was the name was really friendly! Amazing service.

Fantastic experience: Had a great time and i really like the facilities and such a kind staff, many thanks to Marinela for her amazing service & for making me feel welcome

Fantastic experience: Visited a few times for classes, nice clean gym in Victoria. Just want to mention the lovely Marinela at reception for being very helpful and always helping me out with any questions

Fantastic experience: Was at GymBox Victoria and had one of the best gym experiences in a while; I literally looked like I didn’t know what I was doing (in terms of what classes to do)‍ and a staff member came to help (I think her name was Marinela). Gyms need more attentive staff like this, some of us are new and need help

Fantastic experience: Marinela and Alex M provided great customer service, were helpful and friendly. I always have a great time at the gym. I highly recommend.

Fantastic experience: Marinela was very helpful on the desk! Great gym! Been here for 4+ years. Equipment gets fixed promptly and it’s busy without being over crowded. Will be here for a hot minute.

Positive experience: I went there for a workout class and the facilities looked great, showers, equipment, towels. Team members were helpful and it was clean!

Positive experience: It’s a good gym and I’ve been a member of various gymbox gyms for over a decade. However they now close at 5pm on weekends which is way too early. The gym is really busy now up until that point and often you can’t get onto the equipment you want to use. The only quiet times now are during work hours in the week. It’s a shame because everything else about the gym I like.

Positive experience: Gym is very very stuffy. It was pretty organised but there also appears to be a shortage of dumbbells in the open gym side. The barbells are very worn especially compared to what is available at every other gymbox. Its 3 stars because it does the job, the staff are welcoming and the changing rooms are clean but it could do with a refresh

Negative experience: i very recently signed up to gymbox victoria moved from the gym group where i was paying 23.99 and very quickly realised it doesn’t have equipment that is needed like a hack squat and many others which is what i had at a much cheaper gym (gym group) i joined this gym because i assumed it had better equipment found out i was wrong was overly sold to me so disappointed and considering going back to gym group in vauxhall at this point i think you guys need to update your equipment asap.

Fantastic experience: One of my favourite GYMBOX venues!! Every staff member goes the extra mile, especially Julia on desk and Lois who teaches aerial. They saved me this Sunday with admin tasks and getting my body moving.

Negative experience: Badly besigned area for weightlifting, should say non existent. Place is taken away by cardio machines. There is one large powerlifting platform, no weightlifting platforms. Rigs are worn down, equipment is all over the place. Not enough Olympic barbells, not enough fractional plates, too much unnecessary area for stretching that NO ONE is using! People warm up and warm down in the training area. This place needs a redesign by someone who actually trains there. Members are the worse, no spacial awareness, people walk in to middle of lifts so you can hit them if you don't stop middle of your lift or just dropping down their towels on the equipments you were using while you rested or setting up their workout half a meter away you are Olympic lifting. Come on!

Fantastic experience: I have been a member at Gymbox since June 2019 and have not looked back. Great gym, a huge variety of classes that suits the lunch hour or after work schedule, supportive and friendly instructors and brilliant music to keep you going. Highly recommend above all other gyms (and I've tried a few).

Fantastic experience: Great environment to work out machines are all in good places to get to Staff are all friendly and helpful especially Alex helping and advising me on some exercises.

Fantastic experience: been going to the gym for a few months now and I have to say Alex espin has been amazing from the very start! Amazing manager and great team.

Fantastic experience: Outstanding costumer service from Alex at Gym box Victoria! The Gym is spacious, clean and has all the equipment required.

Fantastic experience: Great space with friendly staff - great gym overall Alex Espin has been the most helpful staff throughout my entire 4 year long membership.

Fantastic experience: I have been a member in gym box for 3 years and always had a great experience and very friendly environment. Alex Aspin always nice to chat to.

Fantastic experience: Gymbox Victoria - is such a great gym. Plenty of equipment, clean and very friendly. Shown round the gym by Rachel Lewis who was great and very knowledgeable. Would highly recommend.

Fantastic experience: Great equipment and space in the gym. Staff are really helpful! Really big thanks to Alex Espin for showing me around and helping me find equipment on my first day! Made the whole experience a lot less nerve wracking.

Fantastic experience: Great gym if you want a place with solid lifting equipment and with helpful staff, special shout-out to Alex for the powerlifting tips.

Fantastic experience: Excellent space, wicked vibe. Fantastic instructors. Alex Espin has been an amazing manager, helping me get my fitness back.

Fantastic experience: Simply, with Alexander Espin help I achieved my goal of putting on muscle, one which I have struggled with for years. With his help I have gained muscle and my strength has more than doubled. He’s really helped me by giving me the tools to grow, such as diet and training regimes. Thank you Alex

Fantastic experience: Great vibes @ GYMBOX. Like the equipment and staff are always friendly. Espin was especially helpful with my lifting technique.

Fantastic experience: Great gym, good atmosphere and really friendly staff. Alex was able to give some great advice on getting some amazing glute activation on hip thrusts!