Westway Portobello Fitness Club

Fantastic experience: Nice gym in a listed building. It has different areas split between floors (including only women’s room and quiet facilities). Big swimming pool, lockers (your own lock is required), showers and changing rooms. Good price. I recommend it.

Negative experience: Extremely disappointing customer can't get throw to customer service, the phone ring for 20m no one picking up, this keep happening so often they need new management

Fantastic experience: Shout out to tayla for being the best customer service ever she always smiling always happy and shout out too Micheal as well they are the best 5 star to them

Fantastic experience: I attended a Zumba class at Westway Portobello centre. The studio is in good condition, has mirrors, good AV system and air con.

Fantastic experience: Not super busy when you need to do your circuit. Best time to go is in the morning. Very nice atmosphere. Staff nice and polite.

Negative experience: Women be warned that this place is not safe, the establishment does not care for your safety when they let a male who is a non member straight past reception into a female changing room full of women who were naked and vulnerable. When asked for the crime reference it is there protocol not to hand it over, when asked for cctv it’s not owned by everyone active. Conveniently no general managers working and other managers passing the buck like this is a normal day at work. Absolutely fuming as a paying customer that we’ve been subjected to such a disgusting outcome. FYI the perpetrator tried to enter the building again today and instead of calling the police they let him go again!

Negative experience: Just a selection of the bruises I have as a result of having to defend myself from the attempted theft of my phone, in the female changing rooms Thursday 23/3/23. This club is not a safe place to visit for staff and members. Extreme racist women born on the continent of Africa want to dictate and decide who and how Spa facilities should be used. Senior management do not support staff trying to deliver a reasonable standard of service in a safe environment. Senior management have been Negligent and are responsible for the attack and my injuries. Stay away from this club unless you can defend yourself physically from racist bullies and petty thieves. Thanks to the staff on duty who were very supportive. The police are involved and investigating.

Fantastic experience: Nice gym friendly staff and not too busy

Fantastic experience: Friendly Staff and the gym doesn't get too busy on weekdays.

Positive experience: Great place for exercises.

Fantastic experience: My favourite gym. Feeling welcomed every time by fantastic reception team and motivated as well as adviced by experienced gym members of staff.

Fantastic experience: Lots of space to do excercises... plus very friendly environment....

Positive experience: It’s not a big deal, there are way bette gyms than this. It’s small, and if there are a bit more people then a session takes longer to finish. The environment is not the best either, it’s acceptable but I liked the Westway gym more which is close to this gym.

Fantastic experience: i was shy about using a gym because i am not a body builder and im an older guy, what i like about this gym is that there are people all different shapes , sizes and ages here, its not competitive or intimidating. has a nice friendly and relaxed vibe- which is why i kept coming and got fitter

Positive experience: No staff ever present in the gym all of them sit at the reception and chat....would be helpful if they were around to help.

Fantastic experience: Very good gym good people and good atmosphere

Negative experience: Five stars to the lovely Jennifer who welcomes me everyday with such a wonderful smile. One star to the rude and audacious trainers that man the floor. Not even when I was in primary school did I feel like such a child. Moved clubs since and would not recommend to members who are new to the local community.

Fantastic experience: Excellent community gym. Staff are committed, hard working and friendly.

Fantastic experience: Great place, great people, great service. I've been a member for over 15 years now

Fantastic experience: Best gym ever, the clases there are amazing!!

Positive experience: Good place

Fantastic experience: Good for Powerlifting training too.

Fantastic experience: This is my gym where I go six days a week and I'm loving it. Staffs are very helpful and polite.

Fantastic experience: Real nice place the gym is always full specially the weights room when it's crazy but good grace lovely people would recommend this anywhere to anyone

Fantastic experience: Good gym!

Positive experience: Good local gym with great classes, knowledgeable staff and decent changing facilities.

Negative experience: I’ve been part of this gym for 1 week. I’ve booked 8 classes and 2 were cancelled last minute, without any noticed. Very frustrating! One class, tai chi I went to the gym in the cold morning and someone appeared just saying: the class was cancelled. I learned my lesson, so before going for the Hatha Yoga class, I checked my reservation in the app, and there was no reservation anymore. Then I called the gym and someone told me the class was cancelled. No substitute teacher, nothing.

Fantastic experience: On vacation in London and the staff here were very accommodating. Great gym, great staff and I like that they have squash courts and a weightlifting club. Would recommend to anyone.

Fantastic experience: I love this gym! Squash courts have been difficult for me to find and Westway has them! I also love their newly remodeled weight room and fitness classrooms! They have a great selection of machines to lift with as well as free weights. I haven't personally used a personal trainer but I have seen them interact with clients and they are very supportive, knowledgeable, and professional. It's everything you need in a gym.

Negative experience: I was harassed and questioned with senseless and stupid questions when I was using the female toilet. As a member of this sport center for more than ten years I found it despicable that a member of the staff said to me, while in the female toilet, that it was inappropriate to remove my top because “there are children” what kind of stupid argument is that??? Please?? Aren’t toilets a female changing rooms for that porpoises

Negative experience: While the staff are good and the facilities used to meet my needs, the new (and unnecessary) refurbishment means some of the weight contraptions are missing and the new lockers are awful. I used to be able to use my padlock that has a number pin lock. But now the lockers come with a key which you have to insert a pound to use (which you get back) but the problem is keeping the key on me while working out is now just an unnecessary nuisance. In addition, the Capoeira classes that was included in my gym membership is no longer covered by it.

Positive experience: okay fitness, good day pass price if you buy online

Positive experience: A nice space you work out in.

Positive experience: Great facilities

Fantastic experience: Good gym, good weightlifting club, would recommend. Plenty of free casual classes too if you're into that stuff.

Negative experience: Reception staff rude and unfriendly

Positive experience: Well motivated staff, good range of equipment

Negative experience: Just wasted my time walking into the gym to use my free pass, as I was told by two "very helpful" ladies at the desk I'd have to wait for somebody else for 30+ minutes for a chat about memberships. One would think potential client would be a king. Not at this gym. Thank you. Keep your free pass.

Fantastic experience: Its cool here ! very friendly and helpful staff . good gym facilities . Some really excellent classes

Positive experience: Great place to train has everything you could need for basic health and fitness. Could use some more equipment but given the limited space there is it works well regardless.

Fantastic experience: Best place to work and work out in.

Negative experience: Terrible décor, dirty walls, noisy and for the first time ever I have been insulted by the group exercise instructor at this centre. Zumba classes are good though.

Fantastic experience: Earlier this year I started attending fitness classes at Portebello Green. I participated in Body Conditioning and Aerobic classes. The fitness centre is affordable, clean and a great place to meet people. The instructors are fully qualified and very good at their jobs. Unfortunately, I have a long way to go before I'll wear a bikini.

Fantastic experience: Great staff, great members, great gym!

Fantastic experience: I've been training at Portobello on and off for approx 4 years each year I leave the country to work abroad and upon my return I find the club has improved dramatically. The people, staff and general feel for the club is my main reason for returning year-on-year. With a welcome break from the money grabbing chains we are all used to.

Positive experience: Staff are really nice, rates are good, as are the facilities. Some of the kit is a bit old and all the free weights are in llbs, which is a bit disorientating.