JD Gyms Cardiff City Centre

Negative experience: Bad machine

Positive experience: very busy gym

Negative experience: Machines are good but there’s never soap in the washroom which is such a health hazard

Negative experience: 2 days into a new membership my bike almost gotten stolen thank god only the wheel gotten stolen but the staff did not help in any way I asked to see the CCTV to see who failed to steal my bike and the staff said no like wtaf I liked the gym too the showers the equipment and everything all together but the staff ain't any help and I want to cancel my membership because 2 days in and it's hard to even cancel and get a refund because 2 days into a new gym liek cmon

Fantastic experience: Great location

Positive experience: Machines are a bit outdated but that sauna is PEAK

Negative experience: A few good machines for working your back and quality squat racks with solid flooring underneath. Also has punch bags if that's something you would use which drew me there in the first place. Sadly, the rest of the machinery is looking old and tired. Lacking in a choice of dumbbells, with only one of each weight with some. Very few kettlebells compared with pure gym. It looks like I will have an automated response from the management team. I did message them previously about how they could easily make it a five star gym and provided feedback, which I had no reply. Very rarely anyone visible on site to approach for any assistance.

Fantastic experience: Washrooms and all others things are very maintained really happy to have a jd gym thanks

Negative experience: Awful to contact, I have been ringing them for the past 2 weeks to cancel my membership before the payment got taken . I’m now confused as I’ve emailed them , rang them over 30-40 times due to unforeseen reason I can’t get to the gym to discuss this situation. I’m very annoyed at JD gyms customer service hopefully they can sort it out one day and refund the money I’m loosing waiting for a response .

Negative experience: Pathetic customer service! I joined there gym. I had planned that i would be able to go their gym regularly however due to change in circumstances i could only go to gym once in 15 days. I requested the cancellation on 15th day. As i requested the refund which they did not agree then i requested them to waive of second month fee as i will not be coming anyways but they persisted with their pathetic support. Really unhappy

Negative experience: Good gym as I train quite early, but is marred by a cliquey staff. There’s a Romanian man who trains there who’s known for causing harassment to other people but the staff won’t remove him because he’s friends with one of the staff. Cable machines also seem to keep breaking and it does get super crowded from 4-10 pm. Bike security is poor there too. They used to have multiple bike racks but because the front door seems to let just about anyone in, homeless people and crackheads just come in and break the bike racks. I’ve had two bikes stolen and nothing has been done to improve the security here. Moreover, my membership was terminated after training with some friends because they thought I was “giving sessions”. Disappointed but a good gym for equipment and sauna.

Negative experience: Gym is dirty . I was told by the gym manager that I could not train with my 2 nephews as I was “ coaching them “ You go to the gym to create a positive environment and get met with pub like behaviour from gym manager ..absolute idiosy !

Negative experience: I first visited this gym March 2023 and the one of the lifts didn't work so had a massive asthma attack due to 6 flights of stairs. 15 months later, still out of order. Spoke to the staff and they are clueless. Went to the toilet to find both soap dispensers out of order. Machines out of order, I really dislike this gym. I visit the area around 4x a year and while the location is good and easily accessible, the lack of lifts renders ANY disabled person unable to go in. Very shoddy.

Negative experience: I came to JD gym for one reason, to give them my money as a serious athlete wanting a good gym. The receptionist made me wait behind the barriers for five minutes for a member of staff after I said to him I want to sign up. He just said to ‘hit the button’ and then carried on watching tiktok whilst I stood there. Finally someone appears and I tell them from behind the wall that I want to sign up and show them the promo voucher I have. He says it is not accepted anymore and looks at me without saying anything. I say ‘oh ok that’s a shame are there no more deals?’ and then he says no and leaves! I came with 100% willingness to sign up but the staff could not offer me anything and seemed quite annoyed I was asking in the first place. I have actively advocated against JD gyms since then when recommending gyms to friends as they obviously don’t want new customers

Negative experience: Think twice !!

Fantastic experience: One of the best gyms best thing is it is open 24 hours and the sign up process was pretty easy

Negative experience: Weight machine is broken from last 3 days.

Negative experience: Honestly, not gonna recommend it It always busy, and i have complained about some equipments in the gym, like only having one leg extension device and always busy, but you got automatic response and nothing change Other than this it’s notmal gym like others Note: left not working

Negative experience: This gym has some really good machines, however I cannot use them as they are always smothered in sweat and grease as the gym does not provide any sanitiser or paper towels to to clean the machines with, I'm not sure which unclean animal thought it was an excellent idea to discard things like basic disinfectants, but whoever they are, I suggest they go to a nursery to acquire knowledge about basic hygiene.

Positive experience: loos and showera need to be looked at. two loos only 1 seat has been broken for a month now. they dont refill soaps or paper regularly. showera and taps run for about 3 seconds and turn off. if you have a leg injury your kut of luck as the lifta have been broken for 3 months and there is 4 floors to climb up. i also think the staff use the disabled facilities as private staff showers currently as they are always locked and i see staff going in them after they have trained. i am adding more to the review. after jd getting back to me saying they would contact the gym in question it has got worse, the door to the toilet was off the hinges and there was no soap in the loo for the 2 hrs i was there. i backed gyms durinc covid saying they were not as bad as people were saying, but i have noticed that the cleaning facilities have gone there is now only one bin in the entire gym floor. add to the fact the hole in the roof of the class room is leaking still so there is always a sizeable puddle in there. cmon do better.

Positive experience: People like to urinate at a side door in broad day light.

Negative experience: The lift has been broken for months, really annoying during leg days, also many people chain their electric bikes on the rails of the stairs, blocking access. I am not sure if the site turns the air conditioning or circulation off during the night but it has been really stuffy and a bit too warm lately. The lockers are always full with people leaving their stuff for god knows how long (I am seeing the same pair of shoes inside the locker on the top left corner for weeks), especially during the night as the changing room closes after midnight. It used to be a decent gym, but now it’s going downhill.

Negative experience: Very busy gym i mean sometimes you just struggle to walk from one side to another especially in the evening time on Mondays. Not the best equipment but it's ok. Sometimes there is could be 4 machines broken and average time to fix it is 1 week. Friendly staff though they are good guys. Plus there is no cheapest options if u wanna go just gym by yourself. U r also paying for different activities( all included in monthly payments)

Fantastic experience: The best gym ever

Positive experience: The gym is good and all machines are available but I recommend if you wanna workout then you should go late night.

Negative experience: Advertised as accessable but the lifts have been broken for months and there are always bikes chained to the stair railings, making it unsafe. Staff couldn't care less. Not suitable for the disabled.

Positive experience: The Gym is beautiful but if you don't fix the 2 lift you will loose many customers and maybe i will be one of them if you don't fix within 1 month al list and i enjoyed more then 1 month a go . I like the place but is ridiculous i have to do many stairs like Everest mountain to do my exercise. What about people can't do that? 10 stairs ok but no more come on . I pay for Gym not climbing. And i m patient but i heard is all ready for a few months the lifts don't work. Joke man. I understand we can not pretend you can fix in 1 day but few months? Where engineers come from? From the moon? I don't like to speak like this but you deserve because you cheat people because they pay in advance and i m sure you know it.

Negative experience: They have been saying for four months that they will repair the lift soon and nothing has actually happened‍♂️‍♂️ They take our money and then there is no full service! By the way, I suffer from problems with my back and knees, use the stairs for 3 floors has made me unable to commit to exercises because of the pain I experienced from going up and down these floors. My joints have been destroyed because of your negligence.

Positive experience: They need to fix the lift, otherwise gym facilities and sauna are pretty good.

Fantastic experience: Visited today and was greeted and helped by many helpful staff. Very happy with the service I received.

Positive experience: Very clean and easy to join. I use Gym in night time, there should be one person for security.

Positive experience: Not quite as nice as the Llanishen or Newport gym, but I imagine that's mainly due to increased foot traffic. Could do with fixing the lifts and the bike racks.

Negative experience: Recently visited and quality has gone off a cliff, not just downhill. Good - relatively clean, Wi-Fi (if it’s working) Bad- the maintenance of the the equipment is nonexistent. 1- calf extension seat is loose and rocks side to side. 2- the leg curl is loose and the spring mechanism no longer functions correctly and you must insert it yourself into a hole that you cannot see! 3- prone leg curl loose. 4- leg press plate moves around when trying use. 5- a lot of the equipment either squeaks or screeches ( all leg equipment, cable flies, treadmills and bikes amongst a whole lot of other machines. 6- sometimes half the cardio machines are turned off. 7- to top all this off, you are only allowed to enter once a day. Whilst in many other gyms you are allowed to enter and leave an unlimited amount of times. So that means if you split your cardio and weight training into two sessions at different times you cannot do that here. 8- the grips on the equipment aren’t even correctly put on! And for them to have the audacity to up the price to £23 is ridiculous. I hope they take this review seriously and hire the correct people to repair the loose and squeaky equipment or at least replace them, considering the amount of money they charge each person for the use of these run down equipment

Positive experience: Value for money

Negative experience: Worst customer service for a gym, can never get a membership cancellation complete in time only for your money to be taken again, basically a scam if you don’t cancel in time. if you’re not even living in the area and you tell them they tell you “you will still be able to use the gym from your payment” and they don’t even accommodate for your situation and say that’s perfectly fine we won’t take a payment from you.

Negative experience: Bad: No signal or wifi, dumbbells all mixed up and some equipment doesn't work good: its clean and it has a good amount of stuff and space.

Negative experience: No WiFi.. hard to get in and out ..loads equipment takes weeks get fixed .. music needs to be updated more often...loads people leave big weights on the equipment you put them on take them off.... going down hill sadly Very overwhelming very busy

Fantastic experience: Nice

Positive experience: Please add Hack squat machine And New Single arms handles for cable exercises

Negative experience: Review of JD Gyms Cardiff Central I had a highly unsatisfactory experience at JD Gyms Cardiff Central, which compelled me to cancel my membership and leave this review to warn others Firstly, the hygiene standards in the men's showers were appalling. The tiles were coated in a slimy residue and emitted a foul odor, indicative of inadequate cleaning and maintenance over a period of time. Moreover, my experience in the gym itself was marred by inappropriate behavior from other members. On one occasion, while performing a basic bicep curl exercise, I was uncomfortably approached by a man who stood too close and stared at me. Despite my attempts to understand his intentions, he made unwelcome advances, suggesting ulterior motives. This experience made me feel highly uncomfortable and unsafe and when reported nothing was done by gym staff, which is in contrast to my current gym's anti harassment policy. The personal training services were also disappointing. My trainer consistently arrived late and left early, compromising the quality of my workouts. Additionally, the gym was frequently overcrowded, especially with groups of students occupying equipment for extended periods, making it difficult to complete my workouts efficiently. Another significant inconvenience was the gym's restrictive access policy. Members are only allowed to enter once per day, and re-entry requires assistance from staff, which is both cumbersome and impractical. In summary, JD Gyms Cardiff Central is overly crowded, poorly maintained, and lacks a respectful environment. I would not recommend this gym to anyone seeking a clean, safe, and well-managed fitness facility.

Fantastic experience: Really decent gym, great value for money. Always clean. Decent sauna Can be busy but plan your work out ‍♂️ can’t fault a place for being busy can you?

Positive experience: It's a wonderful place to push yourself

Negative experience: Trouble when having to unsubscribe from the gym, they dont want to cancel from the gym, the online document takes ages to complete and then they respond you in ages to cost you another month.-

Negative experience: This is two time I want use the shower but it is closed so I am not happy for that .

Fantastic experience: Nice environment... I goes as a visitor and they allowed me to visit and use gym equipment... ❤️❤️

Negative experience: Was told it was relatively quiet when I went, and sometimes they have 3×the people.. Too many people for me (90% students) All the lockers were full Saunas are tiny Air con so dry I picked up a sinus infection Also.. It seems like a bit of a weird choice to me, but JD Gyms only let you enter & exit the building once per day with your code. If you want to go back in for something (say you left something behind), you have to buzz for a member of staff.. good luck if you go when the gym isn't staffed.

Positive experience: Much better compared to other gyms in town, especially in value for money. The gym is spacious, with a lot of space for free weights. Lots of classes included plus a sauna. My only complaint is that there is usually a queue for the equipment, especially for the legs.

Positive experience: Well maintained gym Would have been better if they have provided cold water shower facility too

Positive experience: I think it's a good gym. It's actually always clean, working out is fun. But it's very busy. An idea for the Jd Gyms app: that [shows X amount of people working out] at the moment in the app.

Fantastic experience: Amazing gym for the money. 100% the best value for money gym I've ever seen or been in and I've been to a lot of different gyms. This is the best. All new, modern equipment. Always busy which some would be turned off by but it has the atmosphere of a popular night club, full of youth smack bang in the city centre. The gym is a huge, spacious wide open area so even when its at its busiest you never feel to jammed in. There's always a machine or bit of equipment available for whatever your needs are at the time. It's a great space to feel motivated in, anytime I step in and hear the music, see the people, I feel pumped and ready to go.

Fantastic experience: Been going here 6 weeks. I am 51 and loving it as a newby Very clean and you always see the friendly staff cleaning and on hand to help everyone.

Negative experience: The the customer service is very poor and I ask them to cancel my gym membership and they said you need to pay 1more month extra. I told them am not using the gym for last 2months without any hesitation they said me to pay. I didn’t understand is this place is friendly to the customer or fake to the customer. Customer reference number: 0E44D00C-04102022 Query number: 712616

Negative experience: Gym is rammed 2-10 pm every weekday easily adds 30mins to your workout weights are left everywhere so you have to scavenge to find them was good before the £5 memebership for a month got introduced good for the business but if your a serious lifter it’s ruined the gym sadly

Negative experience: It’s almost impossible to cancel your membership with them.

Negative experience: Would be amazing if I didn't have to buzz for someone to let me in...codes never work. I aim for a contactless journey. I don't come for socialise

Fantastic experience: City centre gym, 24/7 and with a sauna. Not bad for £20.

Fantastic experience: My favourite gym in Cardiff

Negative experience: Wouldn't recommend the gym as they are not good at communicating with they're customers. The cleaning staff at night are very rude and abusive to a point that I got threatened at JD gym queen St, Cardiff.

Fantastic experience: It's a gym and I will have more to say once I have actually been inside the building and not just walked close enough to it for Google to think I had been there.

Fantastic experience: Love the staff very caring and helpful...

Negative experience: It’s a lovely gym with good facilities. However how gym manager’s poor professionalism and low efficiency 100% gave me a very BAD experience. She is 100% unqualified and non capable of being a manager to solve customer issues which reflects the weak problem solving skills and terrible communication skills to manage customer expectations. I doubt it’s a RACIST experience and told manager but no one took it seriously. The manager kept saying sorry not to disclose any information sorry I’ll let you know. They didn’t ask my details until I said how could you contact without my details? I made it clear I wish to be contacted and informed the updated situation before 25.03.22 HOWEVER no one messaged/emailed/phoned me. Update It’s been a year and obviously they don’t take customer experience seriously. Hope you don’t come across bad experience otherwise your issues would never be fixed. This is because the manager is useless.

Positive experience: Good gym and vibes just always hot in there. Sweating buckets pretty much everyday I’m in there no ac in Ac but one corner, and it’s bearly on

Negative experience: Gets harassed by cleaners to stop leaving weights on machines that were already on there, just because he's keeps removing them when the gym is still in use makes no sense for me to have a cleaner then threating me on nights. Cardiff - Queen St

Fantastic experience: Great gym

Fantastic experience: My favourite gym I've ever trained in. Loads of quality kit and even has a sauna! Staff are cool and easy to talk too :)

Positive experience: Decent Gym with affordable plans.

Fantastic experience: Excellent gym with great equipment. Friendly, helpful and knowledgeable staff and the gym is always immaculate.

Fantastic experience: Friendly trainers and gym staff. The gym is always immaculate and welcoming. The kit is good quality and love their functional area, even have a tyre flip machine which I have never seen before. Went to Chanel's circuit class which was super varied and fun. Charlotte's spin class was a killer but still suitable for everyone. Just good all round! Massively recomend

Fantastic experience: Great place to workout

Positive experience: جيد ولكن لا توفير فيه كل المقاسات

Positive experience: Good gym overall, nice feeling equipment and good free weight space. Only gripe is it doesn’t have a hack squat of any kind

Fantastic experience: Very good

Fantastic experience: Great gym, very clean and great facilities. Love the sauna and would be great if that was always open but I understand. Really enjoyed my visits here and so glad that the gym is now open 24/7. If there were better adjustable height power racks that would be fine but everything else is really nice and the choice of machines is great!

Positive experience: Good sized gym with a nice variety of machines and free weights. Generally very clean, tidy and a nice atmosphere to work out in. Only problems I have is the equipment takes forever to be repaired/replaced if it breaks and the opening hours on weekends are quite short. I also wish they would crack down on people being overly loud and hogging multiple machines because occasionally these can be very frustrating, but other than that it is a good value for money gym that has all you need to start working out.

Fantastic experience: Really friendly staff, took us on a tour of the facilities and helped us get started. Not too busy and have pretty much everything you need

Positive experience: Great gym for the price, opening times at weekend could be earlier, other than that excellent.

Fantastic experience: Great location, plenty of free weights training space. Dear Jd staff, can you turn you music volume down a bit during midnight, please? Much appreciate.

Negative experience: Trying to cancel your membership here is the hardest thing ever. Borderline scam.

Negative experience: Attention Attention!! BE VERY CAREFUL! On their website it is written "no contract", however, when you want to cancel your contract, there is no customer service or number to call! You need to fill the "contact us" form then you get this message "For all cancellations, we require 30 days’ notice to process any new request. Any final payments due in this time may still be collected." - Cardiff Branch has no parking, no WiFi and limited opening times!

Fantastic experience: Best gym in town

Fantastic experience: Love the gym itself and the classes are great too!

Negative experience: Hi gues I was training in JD GYMS from 2018 and I had contract 2 years £15.99 per month , after I discovered they took from my account £19.99 that's why I left the GD Gyms .

Fantastic experience: The Gym is big, classes are nice

Fantastic experience: Very spacious gym with best equipments and instructors

Fantastic experience: The staff is awesome. Down to earth people who are happy to help and keeping the facilities clean and safe. Specially Relle. Went to her body pump class on Tuesday and I am still sore after two days. She was great!

Positive experience: Good value for money gym. Pre covid had a good selection of classes.

Fantastic experience: Happy with location, staff and facilities. Fair payments during COVID :)

Fantastic experience: Dealing with Covid-19 well! Loads of sanitiser and cleaning products to wipe down equipment. Good classes, and never too busy. Good value for money

Fantastic experience: Great gym- very clean and spacious! Offers lots of classes, staff are always helpful & friendly and price is reasonable. Perfect for students!

Fantastic experience: Best gym

Positive experience: Adjusted very well to covid-19. Lots of space. Gets quite very at peak times, especially during university term time.

Fantastic experience: Peng ting

Fantastic experience: Nice and quiet at the moment obviously however has all the weights I need, friendly staff and helpful, glad to get back to it

Fantastic experience: Early days but so far so good. Like the lack of a contract and cost which is incredibly reasonable. Staff very friendly and equipment up to date and plenty of it. Good covid 19 measures in place. All in all a top gym.

Fantastic experience: I love this gym and it has the best trainers in it. Kennedy (and previously Riccardo when he worked here) are TOP level trainers and I would highly recommend Ken for anyone looking for personal training in JD Gyms. He's truly talented, he's someone who makes working out fun and sets achievable goals for you. He will always make you smile on a down day and his energy is fantastic. I have noticed amazing improvements in my body since working with Ken. I also love the gym atmosphere - made so many friends here and everyone is extremely friendly. Thank you to the amazing staff, in particular Ken, for making the experience great for me. I'm typically very shy but the gym is something I've missed during lockdown so being back has truly improved the quality of my life again. THANK YOU JD & KEN :)

Fantastic experience: Great gym , really good size gym with good facilities and great atmosphere. There are lots of classes. PT trainers are very helpful and friendly. Especially David and Sarah who have helped me so far since joining and doing there great outdoor classes

Fantastic experience: Great gym with some really challenging classes! Staff are all really friendly and helpful. Kennedy especially is great at helping you reach your goals and pushing you that bit harder. I'm always put at ease when I'm there!

Fantastic experience: The gym is very well organised and clean. Also David the PT trainer has gone above and beyond to help me so far and really enjoy training in the gym thank you

Fantastic experience: Recently joined, gym is a good size and sani stations throughout! Having PT sessions with Sarah and she's amazing not only gives you the push you need but very informative too!

Fantastic experience: Love this gym!! Amazing facilities available, really clean and tidy and also has a wide range if equipment to use. I didn't know how to use any of it back last year, however i got amazing advise and training from PT Sarah. She helped support me while training like helping me lose weight, eat the right foods and how to use the equipment correctly. I would really recommend having Sarah as a PT as training with her is fun and relaxed but she'll always motivate you and help push you towards reaching your goal! :)