Wigan Life Centre

Positive experience: Getting a blue badge , the lady who attended to us was very efficient and courteous

Negative experience: Please do not sign up to the Gym membership.. Dirty facilities, changing rooms and gyms are filthy and outdated. The equipment in the gyms and changing rooms never work or always out of order. Gyms are just hang out areas for young teenagers, then when you try to cancel the Council will continue to take payments. The only positive was you could use various sites, Howe Bridge was the most modern and most clean at a push! Car parks are chargeable at some sites which is a joke, passes can be obtained from reception (if in stock) for near by car parks - Not the nearest though. Never answer the phone, reception desk never staffed.. run by kids.. I would advise to look elsewhere if setting out on a serious fitness journey.

Negative experience: Following my son's birthday party at the weekend, I have to tell you how disappointed I am. We were completely ignored by staff, not given any instructions or directions which lead the children having less time in the pool than 1 hour. I approached a few staff members with questions and concerns just to be told it was nothing to do with them. I was also told by many parents that they were completely ignored and ended up late to the party. It made the whole afternoon highly disappointing to everyone involved, especially my son. We are all very unhappy with the lack of communication from staff and it's put an awful lot of us off from ever using your services again. I hope improvements can be made for the future..... J Robinson Sent from Outlook for Android

Negative experience: Turd standard council committee management. Staff are a health hazard. New check in system excellent example of wise council spending.

Negative experience: My son and grandson came today they enjoyed the swimming but nearly £20 for pair of goggles is ridiculous. How can you get away with charging so much. We went to a haven camp 4 weeks ago and these were only £8. Totally wrong this

Negative experience: Never answer.phone at life centre reception for swim pool

Negative experience: Shocking no time for kids swim all lessons an lane swimming

Negative experience: Been 4 time spent £12 on parking and the pools full tryed ringing each time of visiting no one answers get there and there's 2 people behind the desk

Negative experience: Poor structure for swimming lessons. Son joined stage 3, passed in a couple of week and moved up to stage 4 - passed in around 5 month then moved up to stage 5. Experience in stage 5 was completely different to 3 and 4, instructor Jenny didn't introduce herself so my son had no idea what her name was. She spent the majority of the lesson stood with her hands on her hips looking like she couldn't be bothered while talking to her colleagues leaving the children stood in the pool awaiting instruction (this happened on every single lesson) Concerns where raised and brushed under the carpet. The way the lessons are set up means that when someone new moves up they do the same old things that they did weeks ago. My son was not assessed on the things he needed to pass for nearly 2 month. I raised this and he was finally assessed, the week after his % went down - apparently a miss press by the instructor. Unfortunately by this point (7 month in stage 5) my son had grown bored of the lessons (theres only so many times they can do dolphin legs…though this done every week) which is a shame as he was enthusiastic about it when he 1st started. On cancelling the membership I voiced concerns about the instructor and the fact that the lessons aren't fit for purpose, no one contacted me to discuss further - shows that this place only care about taking your money…zero customer service. Lastly the place is disgusting, changing room floors are filthy, toilets are always blocked/flushers don't work and the drink machine is always broke. Do not recommend this place.

Fantastic experience: Staff very friendly and helpful

Positive experience: Unusual experience smallish but worth a visit

Fantastic experience: very good went and got a 12 month membership

Negative experience: Not alot of diverse machines and wish they opened 30min earlier

Fantastic experience: Good library

Negative experience: I dont know who answered my call on the front desk today20/05/24 at 12.43 but her attitude stinks basically. Not a good first impression. Why people go in to working with the public with not an ounce of customer care is beyond me. Absolute Karen.

Fantastic experience: Staff are helpful ,kind,polite and respectful Ready to help you Highly recommended

Positive experience: Good.

Fantastic experience: Easy access to the Ground floor

Positive experience: Always friendly staff great place for a swim ‍♂️

Fantastic experience: Great staff, very friendly. Really easy to book online - if you're planning on swimming, you may need to book it a few days in advance if you're wanting to go after 5pm

Positive experience: Awesome pool which generally enables lane swimming. Shame parking is paid

Negative experience: I’ve just cancelled my membership with this gym. It’s always full of disrespectful and spiteful school children who use the machines for seats and filming people working out. I was in the toilet when one of them shouted “who’s tricking! Ha ha” whilst I was taking a piss… Even your privacy is threatened here by minors who need to learn basic manners. It’s overran by a younger demographic who lack self awareness. After the incident in the toilet, I will be changing to a more adult friendly gym. This isn’t a gym for professionals so watch out.

Fantastic experience: Nice swimming place. With good facilities. Need to see the time table before going there. Check this site before visiting https://www.wigan.gov.uk/BeWell/Leisure-centres/Wigan.aspx It gives live status of swimming pool n visit centre.

Negative experience: Been off work on the school holidays and not once as the small pool been open apart from 7pm to 8 pm the time my 6 year old is ready for bed. Not opens much if any Saturdays so got ready to leave on Sunday having checked it’s open 9 to 1:45 , only to check again just before we get the 10:15 bus to find they have just changed it to 10 am to 11 am the large pool is too cold so that’s not an option. How are children meant to learn to swim ??? And nobody answers the phone

Fantastic experience: Good facilities clean and value for money

Positive experience: I've been a few times now and the staff so far have been very helpful and polite, especially the blonde girl behind the desk (her name might be Rachel) she has excellent customer service skills. The changing rooms are clean and warm. The only reason I'm not giving 5 stars is because of the size of the pool where adults can swim. You can only swim in one half of the pool as schools are regularly in the other half. However when they've got out the full pool is still not available to swim in. One day I was in it was ridiculous as instead of swimming lengths I was doing zig zags because of the large number of people crammed into one half of the pool.

Fantastic experience: Nice and comfortable place. Very good environment for study. Computers available for public use and staff is very friendly and cooperative.

Negative experience: Pretty dirty, chewing gum on the floor, plasters/dirt in the steam room and changing rooms, the gym has fairly limited space and equipment but is pretty new I won't be renewing my membership raised this with management who told me they aren't allowed more appropriate chemicals and the steam/sauna gets deep cleaned once weekly.

Fantastic experience: Fab gym, sauna,steam room. Good staff

Positive experience: It's well maintained and has plenty provision for the community. I do wish they had more swimming sessions for families and kids. The gym is well equipped and the instructor and very friendly. I've had a birthday party at the pool too and it was a hit.

Fantastic experience: This is a nice design statue.

Positive experience: Bit of a pain to park. It's all on street and card payments only. Building and service were great

Fantastic experience: I work in the building upstairs so I am always passing through to use the gym, pool or spin studio. Great staff. Pleasant atmosphere and clean. The showers need a bit of attention with regards to the water flow being sporadic.

Positive experience: They was really helpful and the ppl who works there they was very nice

Fantastic experience: Staff always helpful and friendly.

Negative experience: Here for a swimming gala. Brought our own water but it’s soooo hot it was gone within an hour. Vending machine not working. I asked for some water at reception but told no. How can a COUNCIL leisure centre not have a water machine available? I have a bottle? Why is there no facility in the whole of this modern building to get access to drinking water? Gobsmaked.

Fantastic experience: Love the Aqua aerobics class. Jayne really pushes you, which I love, and I can feel that it's helping to strengthen my body. I also love jaynes Pilates' class afterwards, and the steam room and sauna are also good to use

Positive experience: Staff are always friendly and the place is clean. Just needs more changing rooms at the small pool

Positive experience: Fabulous building, modern with lots of facilities.

Negative experience: freezing. Scrimping on pool heat by the building owner means this not pleasant to swim in.

Negative experience: Don't bother ringing them no one answers the phone, then you turn up and it's full. Shambles

Fantastic experience: Taken out a joint membership so far were impressed with the service and friendly staff

Fantastic experience: Lovely staff, very helpful

Fantastic experience: Reasonable price to go with the family swimming.

Negative experience: You failed to pick up the phone multiple times over a course of 3 weeks. Im not wasting money to travel to you, just to ask you a question. Absolutely ridiculous. I am cancelling my contract and going elsewhere.

Fantastic experience: Very professional staff ,very helpful from the reception desk on arrival to our interview with the staff

Positive experience: Brilliant sauna and steam rooms

Positive experience: Staff are brilliant, the facilities are shocking showers broken one week drains stick occasionally for new building its disappointing

Fantastic experience: You guys are really the best Well done and keep up the great job.

Negative experience: Horrible! I can’t rate the facility as I can never get in!!! 4th time now trying to come and either they tell me I’m too late, or it’s full or any other reason! 4th time I have to take my daughter home disappointed! Every time I tried to call in advance they never answer the phone. At the desk I told this to the receptionist and they said they are busy however any time I’m there they are just chatting to each other! They showed no compassion or understanding at all! Very disappointing!

Negative experience: Couldn't get the help we needed

Positive experience: The centre has lots going on, the staff are always very helpful. Sometimes it is a bit difficult to get through on the phone.

Fantastic experience: Family outing fun day and party time excellent venue

Positive experience: Great place and helpfull staff

Fantastic experience: Good place to swim and keep fit at the gym

Negative experience: The collection of all of the centres owned by wigan council are NOT disability friendly. Having experienced on numerous occasions discrimination by staff, due to having an invisible disability; and the staff and managers are unaware of the sunflower lanyard scheme, which identifies those with invisible disabilities; and is a global scheme. I am just fed up of being disregarded and disrespected by those who are too ignorant to comprehend that individuals can be young and disabled!

Fantastic experience: I had my first swimming lesson last week and I would really recommend using this facility for swimming.The price of the lesson was quite cheap compared to other places offering swimming lessons The registering for lessons and activities is Bias towards full membership members but that's the only fault with this facility

Fantastic experience: Nice clean pool. Good size and well staffed. Changing rooms good.

Positive experience: Ok. Nice and friendly with good facilities

Positive experience: Simply divine darlings! Lovely sheen over the banisters. Good to see where all the council tax money goes, you can see it clearly. Now! If only some of that sheen found its way to Leigh. A man can hope.

Fantastic experience: Very well equipped and staffed facilities.

Fantastic experience: Very nice helpful people A credit to wigan

Negative experience: Don't know why this place even has a phone number to call. Been trying to call since Friday morning to enquire about membership and to join. The fact noone has answered the phone now for 5 days has completely put me off joining. Enquiring else where now, if I can't even get though to join then what dose that tell of the level of service you would receive if you did join.

Positive experience: Lovely swimming pool and wigan life centre team members. Very friendly staff at reception and at the pool. Neat and clean changing areas and showers. The only problem is lack of parking, otherwise I'd be going more often.

Fantastic experience: Very friendly tbh, my son and I always use this venue for swimming

Fantastic experience: Wigan Life Centre pool has given me my confidence back after a knee replacement. The staff are always helpful and welcoming and the cubicles and pool area is kept clean and tidy. Mrs Elsden

Positive experience: It is actually Believe Square where this statue of the great Billy Boston is. The second picture shows a turnstile badge from the old Central Park.

Positive experience: Please put some music on. Chorley baths manage to do it.

Fantastic experience: Really good pool, I used to swim at Queen's Park in St.Helens but they charging over 5 quid for a swim now. Will go here instead in future.

Positive experience: Probably the only good thing Wigan Council have done and done properly. I won't comment on the other shambles they have wasted our money on

Fantastic experience: Cracking gym and pool...gym let down at times with groups of under 18s messing about like there in a youth club...which when you've worked all day and just want to train can be very annoying.

Fantastic experience: the staff are very polite and friendly.

Fantastic experience: Great facility. small pool is warm and a good depth for non swimmers. changing stalls are a decent size

Positive experience: Lovely and clean , helpfully staff. Great aqua class on a Thursday.

Fantastic experience: Just what you need for a little play with the kids or just a swim on your own in the lanes its clean and plenty of changing cubicles. I love it and the kids love it. the gym looks decent aswell I would say more fitness but still a good section for weights im gonna join today after the staff showed me round

Positive experience: It's ok a bit cold though

Positive experience: Took my daughter swimming. The chamging rooms are a maze! But still a great trip.

Positive experience: Clean and not too crowded. Returned 3 times in one week.

Positive experience: Take the kids for swimming lessons, very good facility but stupidly hot upstairs in the viewing gallery!

Fantastic experience: The swimming and leisure centre is great, my children loved it, and it’s kid friendly. Definitely back again!

Fantastic experience: I have used Wigan life centre since it reopened and I enjoy going a few times a week. Gym,swimming all different classes and nice friendly staff.

Positive experience: Great facilities. Bit disjointed with pool being separated from sauna. All staff amazing apart from the 2 old women on reception.

Fantastic experience: First time taking my 18mth old swimming and I was nervous! No need, simple to find your way around, friendly staff, clean. Not to busy , I will be a regular.

Positive experience: Nice little place. Child pool never seems to be open to the public though

Positive experience: Changing rooms pretty cold compared to other swimming baths I've been too, always a bit shivery once you get out. Small pool is great for 3/4 years old and up and warmer than the big pool

Fantastic experience: Being relatively new to the area, it was great to find that we have excellent swim facilities, very modern, well maintained and very clean.

Fantastic experience: This leisure centre is amazing! It is very clean and the floor is dry in the changing rooms. Would definitely come again, :)

Fantastic experience: Aqua ..I loved it can't wait to do it again x

Positive experience: Love to go swimming at wigan water usually nice and warm but too cold when there is a gala on. Very nice staff always with a smile and a wave.

Negative experience: Terrible for students. Offer no vacation or week passes. Charges £7.40 for a gym session. Ridiculous. Mardy receptionist too

Positive experience: Modern equipment and plenty of it. It’s a bit of a fuss to get into the gym and to use the actual machines by using your key or card. It gets busy after usual office hours but otherwise it seems ok. Choice of classes available to book. Cleanliness and safety are good too.

Fantastic experience: I'm so glad Wigan life centre offer evening, adult swimming lessons, I've found it quite difficult to find evening lessons in the borough.

Positive experience: Place nicely upkept, lifeguards vigilant. Overall good experience

Fantastic experience: Fun family sports place. Lovely pool

Positive experience: Good facilities for the swimming side of things everything is in good working order. However the changing rooms stink of wee every time I go. Suggest more regular bleach cleaning maybe?

Fantastic experience: Great place clean and friendley staff and swimmers x

Fantastic experience: Well organised Lane swimming and extremely clean

Fantastic experience: Belting little pool, staff friendly and place well kept.

Fantastic experience: A wonderful and welcoming establishment that's ultra clean with extremely friendly competent staff and first class facilities!

Negative experience: Poorly run. Timetables for swimming etc are completely wrong and constantly messed around when I visit with my child, waiting around for hours. Seems to be run by teenagers who in my opinion don't have a clue what they are doing. Won't be visiting anytime soon and will use the other pools in the area as so much easier to do so. I wouldn't even give it 1 STAR