PureGym Basingstoke Road

Fantastic experience: Great gym with a huge selection of machines and free weights along with plenty of cardio machines.

Fantastic experience: I've been to other gyms and felt genuinely out of place. This is a very friendly and clean place. Good equipment. I've been to 3 pure Gyms and this is the best but they're all fantastic I've had two PTs and they're amazing

Positive experience: All gyms experience phases of looking good & looking tired that's just how they are.. this gym sits perfectly in the middle..which is why I gave it a reasonable high score..

Fantastic experience: Nice big busy ! Good place

Positive experience: I filed a complaint, but no action has been taken. There's a person who consistently brings a laptop and a speaker to the gym, playing music in the activity room. It's surprising that none of the Pure Gym staff have addressed this. He should use headphones; I'm sure people don't want to hear his music. Who brings a laptop to the gym, anyway.

Fantastic experience: By far, the best gym in the area. Range of equipment is very good except for 1 leg curl machine. Good value too.

Fantastic experience: Always crowded but good and well maintained equipment. Just the toilet needs better maintenance.

Fantastic experience: Love it here , staff are great and it's managed so well, always friendly and helpful , good atmosphere great classes and a real welcoming feeling I haven't found in other gyms

Fantastic experience: Good experiance on a very first day Good quality equipments Easy to use Clean and tidy Will definately recommend others

Negative experience: This gym is dirty, equipment is dirty, toilets dirty, showers dirty. Weights left untidy

Negative experience: Really poor gym I won't be returning. I picked up a yeast infection here!

Negative experience: Pure fungal infection gym, dirty equipment, over crowded, showers are closed at night, water fountain broken, blocked toilets, try to find a phone number to call them, closed on Christmas so not a 365 gym, tube doors are scary, everything you can imagine for a budget gym, they must be raking in the you'd think they would make it better for the people who use it

Fantastic experience: I have been going to PureGym for over a year and really enjoy the environment. I was new to the gym and always worried if I would be judged if I was doing something wrong by the other gym goers but I do not get this in this gym, everyone is friendly and there is plenty of equipment to chose from and multiple of them, so usually one is almost always available when I want to use it but I don’t do my own sessions in peak times (between 4pm - 8pm on weekdays) as that is the opposite to my comment above. There is a variety of classes to attend and each member of the PureGym team brings high energy and good vibes to each class they teach. All the team are really welcoming and always willing to help and if you get talking to them they will help you to achieve your goals and make your visits feel more personal just by remembering your name.

Negative experience: Just joined this gym 5days ago and had a horrible experience. The car park is not safe as my car window was smashed and bag was stolen. Between 7 to 8pm . Car was parked just in front of the gym near electric car charging place . Haven’t got any support from the gym staff to check the cameras. Overall the gym is good , friendly people around the gym.

Positive experience: Quite small, if you go between 4 - 6 be prepared to que, decent enough gym otherwise

Fantastic experience: Very large space for training and excellent equipment.Any time you can training 24/7. Have a Sport Water and other extras. Really good fitness

Fantastic experience: Always a friendly environment in which to train. The machines are reliable and available and there is always a PT on the floor to help.

Negative experience: Not having safeties on the squat racks is crazy

Negative experience: The gym was recently renovated but the equipment is dirty and many have been broken for a long time. They block your enrollment if you don't put your weights in place and the managers are extremely arrogant especially a blonde, I don't know her name. She stopped me from performing an exercise with a step because she said I was ruining the device by using the step inappropriately. This is absurd, in all the gyms I've ever trained in I've never been prevented from performing a certain movement.

Fantastic experience: A great gym. I come once a week with my friend as there is another pure gym closer to my home that I use. However, the trainers here are amazing, and the classes are great. Pure Gym is a great gym, great value for money, and it is definitely worth a visit.

Fantastic experience: It's a friendly a clean atmosphere. Everyone keeps to themselves and if anyone has a problem there's always PTs around to help. I've been going here for a year now and u still enjoy doing a session on my own. FYI it would be nice to have a chat with some of the regulars but it might seem I'm not that approachable or maybe I should be the one to make the effort. Who knows, maybe something I can work on. I've been told I lack in confidence but I think I just like keeping to myself... Anyway, if you haven't been to the gym or are looking for a new place to train, this is a pretty decent spot to achieve your goals.

Positive experience: Lots of equipment and workout area but too crowded. Quite difficult to get on the equipment during weekday evenings. Other than that if you time well it’s a good gym.

Negative experience: 11th September - cold showers 17th September - cold showers 20th September - cold showers

Negative experience: One of the worst gyms in Reading even after the refurbishment that actually made the free weight area smaller. Often waiting an extra 15 minutes per session (even at 9pm) for equipment because it’s too busy. You can never get a bench or find space to use one. Constant leaks and buckets to catch leaking water around the gym. A completely demotivating environment that should be avoided at all costs.

Fantastic experience: It's the best moment of my day. I feel lively, a very pleasant environment. I really like the place.

Fantastic experience: No fuss. Anonymous. Unhindered.

Fantastic experience: Loved it there. A well equipped Gym!

Negative experience: Guys, just put some soap in the toilets, c'mon, both males and females toilet had no soap. Stop for few seconds and think of the high amount of people coming there to train, use your no-soap toilets and then happily sharing their bacteria on all dumbells, barbells etc. It's such a shame because the gym is so nice.

Positive experience: Gym is so much better after the refurb. HOWEVER, still much room to improve, as 4pm-8pm is packed, Mon-Fri, they need to utilise space much better, more equipment instead of big wasted spaces for stretching etc.

Positive experience: Just been refurbished not been in to check it out yet

Positive experience: Machines do breakdown and that’s acceptable but when a machine breaks down and goes for weeks without being fixed that’s unacceptable.

Positive experience: Not as clean as it could be!!

Negative experience: Usually like it here. Main complaint previously is the festival sound levels some trainers do during classes which, as someone generally using the gym, means I need to have my headphones on the highest volume (not good for the ears) to hear my own music or podcasts. I understand the gym is under renovation but we were misled to believe we could still work out there. I mean, you can if you go super early morning & don’t mind waiting for the one rowing machine, but that’s a stretch. I would’ve been nice to have been offered free access to another PureGym nearby while renovations are going on as the gym on Basingstoke road is, frankly, unusable right now. We’ve now had to pay for the Plus membership, out our own pocket, to actually be able to work out in another PureGym. Terrible on the PureGym management to do this & not provide adequate compensation to customers.

Fantastic experience: Undergoing renovation works!

Negative experience: Usually good, but due to the refurbishment half the machines aren't plugged in. There's no signs on them telling you this though - seems like a lack of planning and communication from the staff.

Fantastic experience: Great place to workout with lots of equipments easily accessible and lots of parking spaces.

Fantastic experience: very good place to get rid of calories

Positive experience: Due for a major upgrade. Overly busy and the weights never get put away in the correct place - it’s a dying art. Also; need a pre-workout? Need a protein shake? Well the vending machines never work.

Positive experience: Always clean, the times I go mean I don't always have to wait to use the machines or they are always available. A wife choice of equipment. Only reason why it's not 5* is because there is no pool and sauna. Great otherwise

Fantastic experience: Great gym. Spend 5/6 times a week there. Well kept, good selection of machines

Positive experience: It's much better now with recent renovations! Sometimes get very crowded specially in the evening

Fantastic experience: Updated with some new machines and bench press equipments and very well organised and have listened to the customers feedbacks and feels good to join back again.

Negative experience: I used to love this gym but lately it has truly been going down the hill. The equipment is old, not maintained well, not great selection either and most importantly only one tap with drinking water works. One has been broken for months and pipes stink. Sorry had to be done as I know people complain but nothing is done about it

Positive experience: 24 hr gym. Equipment is good. Only bad park is lack of plates and how people can't put the weights back on the back properly. But that's to do with the user's I guess. More direction should be make from staff to users

Fantastic experience: Plenty of equipment, always clean and tidy

Negative experience: Look at the sound levels inside the gym when a class is on. Unsafe levels of noise. It is so uncomfortable to be anywhere in the building when a class is on. You can't hear your own music. How can they get away with this it is horrific. There is absolutely no need to play the music at that level

Fantastic experience: Great gym and lovely environment! A large size free weight area that I like the most in this gym.

Fantastic experience: Supportive and friendly community of people. Went very early morning so nice and quiet. Nice size and clean. Would reccommend :)

Fantastic experience: Clean and helpful staff the only thing is the WiFi is a bit week And the water fountain need to be sorts but the rest it's %

Negative experience: Poorly maintained no tv's for nearly a year. No music on but it has 24 hour license, and drinking fountain out of use for over 3 months and smells like sewage.

Fantastic experience: Clean good staff

Positive experience: Its good but you need to turn down that volume during classes

Negative experience: I've been there a couple of times to check out the facilities before deciding to enrol and no one answers when I press the green button at the entrance. I also tried to contact them by phone and email without success. What can you expect from a business that has no customer reception? I can only imagine what it must feel like for someone who has paid and the pin at the entrance does not work. Bad feeling. --- After reading the response to my review this is my conclusion: As expected, a star on Google reviews is the only thing that makes them reply. Unfortunately the customer service is very poor because they can only see the star and not read the content of my complaint, which is the lack of effective ways of contacting them. In a word: inefficiency.

Fantastic experience: Great gym with a huge array of equipment. Very friendly and supportive personal trainers. Clean bathrooms and workout areas. Beautiful ambience and great music to work out to. Absolutely 10/10!

Fantastic experience: Great gym to join, available parking great prices , usually not busy, have used this one for years never had a single problem, highly recommend

Negative experience: Very dirty gym, the showers and other equipments are broken, once broken they can take months before someone fix them . Not recommended

Fantastic experience: Lora is a friendly lovely girl! Very motivating. We had a chat about my goals and what I needed. Learned so much already about nutrition nd how best to train etc. Fantastic customer service!

Positive experience: Very good welcoming atmosphere and helpful staff.

Fantastic experience: Fresh refurbished,still loads of room free,more equipment will be good in my opinin,Monday to Friday between 16:00-18:00 is packed.

Negative experience: Very unhappy incident,my friend’s car along with my personal belongings has been broken and lost every item left inside of it. It happened 1 hour ago. Please do something with car park in terms of surveillance !

Fantastic experience: Love this gym, especially the classes with very motivational instructors, I went to a class run by Adrian and loved it

Positive experience: Average gym equipment but plenty to choose. Sometimes gym can become very busy during the day not sure if you can enjoy your exercise with lots of people within limited space

Negative experience: Pros: -Good overall gym -Affordable membership -Convinient location, close to Aldi and Morrisons. Cons: -The machines arrangement needs a lot of work. -You have to walk half way across the 1st floor and all the way across the 2nd floor to get to the changing rooms. -It's dirty(most of the members workout with the shoes they walk in with) -Poorly maintained - it takes forever to fix broken equipment -Does not care about bringing in new machines. -During rush hours it's impossible to work out, most of your time you will be waiting. -The smell from The Victoria Cross kitchen next door. -Some members need a hygiene lesson. -Needs better PT's. On multiple occasions I have seen a PT training a client with poor form, not correcting him, taking too much rest time between sets. During group sessions you don't have to scream. Everyone can hear you all across the gym. -3 manager changes in less than 4 years - that is never a good sign.

Negative experience: Leaving a bad review just to make it less crowded ❤

Positive experience: Good equipment and weights. Pretty much everything I want in a Gym. It can get a bit busy at peak times, and hard to get on a machine. The showers are clean and mostly well-kept. But do smell of stagnant water a bit. A few things need addressing. As it's pretty much unmanned a LOT of selfish people just don't bother with simple gym etiquette, like putting weights away after use, and putting towel waste in the bin. If these are sorted the place get 5stars from me.

Positive experience: It’s a nice gym with decent equipment, a little short on spaces and can be difficult to exercise sometimes waiting for turn

Positive experience: Unfortunately due to my disability I need ventilation and it's just too humid, and too dark.

Fantastic experience: Decent facilities and good gym at affordable prices! It does get quite busy during peak times such as evening 6-8. The good thing is, you can see the numbers on app and choose to go at some other times. Parking can be tight with the pub, aldi and pure gym Sharing the same space. Plus point; the parking has electric chargers although I have never used them so can’t vouch for their efficiency. Anyway I digress, the gym has two levels and classes are held on the upper levels. The app is quite handy ! Good luck on your gym goals

Fantastic experience: Nice gym

Positive experience: Large functional gym. Has all the standard areas and a good selection of classes. It always smells quite bad though so it doesn't seem to be cleaned that well or that regularly (not sure which!)

Negative experience: Good gym. Only downside is alot of people don't re-rack their weights. Could also use a boxing bag.

Fantastic experience: Well equipped. Not very crowded on off peak times

Positive experience: it's good, wish they had more equipment duplicates also the vending machines suck the payment method never works

Fantastic experience: The classes are great, the equipment and area is well maintained and the staff are friendly. Sure, it gets busy as all gyms do but there is ample space to exercise while you wait for a bench or machine. Not sure what else I should be expecting! No complaints.

Positive experience: Yeah just an average gym could do with a bit more floor space.

Fantastic experience: 2 bench press, 3 squat racks and 2 smith machine which are usually indicators of good gyms. Large gym with a ton of equipment. One of the best gyms around tbh. Highly recommended

Positive experience: Good gym, lot of machines to use. Constantly smells of bacon though on the upper floor. Kinda off putting.

Fantastic experience: Best gym in reading, good for beginners, clean and Richard the pt here is kind, helpful, motivating and gives good advice

Negative experience: Hands down worst gym I've been to. I'm sure it's not the gyms fault or the staff but the state of the place. Use this gym if you enjoy moving kit out of the way, wiping and tidying up after everyone else.

Positive experience: It's got a good variety of equipment. But let down by the broken air con and also some dirty machines

Fantastic experience: Quite a good selection of workout machines

Positive experience: solid pure gym.

Fantastic experience: ⭐️⭐️⭐️⭐️⭐️⭐️ 6 Stars rating upgrade Been a member here for a couple years now following gym memberships across the UK. Diverse clientele for sure. Go in, train, no one bothers you. Good selection of equipment. Can't fault it for the money or the access setup really. Well maintained and staff are friendly. Go to choice of gym at the moment. Tip: For new joiners the changing rooms are upstairs far right corner Tip: Get the access fob from the vending machine. So much easier than faffing with putting code in to gain access or scrabbling around with your app. Low friction easy access. Gyms can be intimidating. Everyone here just gets on with it. The spin and studio sessions are good.

Negative experience: I have been with this gym since it opened and have always liked the staff, range of equipment and classes. However, I can not believe that such a large company is still charging people to use the gym whilst it is in such a poor state or repair. The constantly leaking air conditioning has not been addressed for several months. In fact the ever increasing amount of buckets is making it more and more difficult to train. I tend to use the gym when it is not staffed and can see the buckets are almost full. This must mean they over fill and the poor staff have to deal with it in the morning. Please puregym get this sorted out before someone has a serious accident.

Negative experience: Lovely staff but the gym is turning into a freaking pond gym. Whoever is it? Can you sort it out, please! Need a new/better equipment Sort the ceilings out ( waters dripping everywhere ) and it’s been going on for nearly 3 months now Need better air con Need a CrossFit area Please make it feel like a home to us. Everything needs updating.

Positive experience: Love this gym. As a bigger older woman I really felt comfortable working out here. Only thing I'd ask for is an induction as I no idea where changing rooms were or toilets let alone machines! But I'm figuring it out as I go it just makes my visit slightly longer lol

Fantastic experience: The best gym around READING, it's 24 hours and theirs zoo much equipment, hardly ever get in the situation where you have to ask someone how many sets dey doing, the music's not that bad and the room temperature in this gym is perfect they also have a tremedouse studio where they do Zumba sessions and two step, REALLY pleased with my visit, people are welcoming

Negative experience: Too many people in this jym, prefer more quiet facilities

Fantastic experience: It was great friendly kind and always clean

Positive experience: Small capacity & during the covid apocalypse, you may have to queue outside.

Positive experience: Nice basic gym, professional staff that know their stuff. Does get a bit busy at peek time.

Positive experience: Decent quality gym, I'm not saying it's amazing, in terms of value it's definitely one of the best I've seen. But this does lead to certain types of gym goers and can lead to it being very crowded! Overall if you want a great value gym and are close by, I would recommend!

Fantastic experience:

Fantastic experience: Lots of equipment spread over 2 floors. Clean & quiet at 6am on a Sunday. Monthly cost reasonable & that includes the free gym buddy perk. Proper deadlift set up too! Would go again

Positive experience: Bit congested. Also with the pandemic distance rule each alternate machine is out of service, which leaves with just few machines so difficult getting one.

Fantastic experience: Excellent facilities, can be busy at times and have to wait for some weight training equipment.

Positive experience: More sanitary than before. Welcomed change! Great stuff PureGym

Fantastic experience: Free parking, convenient location and can do grocery shopping from the Lidl outside. Update: changing it back to 5 stars now that it's been refurbished! Update: have changed it from 5 stars to 2 stars! Like others have mentioned, the standards are going down! The downstairs water fountain has been out of order for months now which is ridiculous! Should be a 5 mins plumber job! Some of the machines are out of order and it's been like this for some time now! If it continues like this, will have to consider terminating the membership!

Negative experience: Very rude staff, wasn't helpful and accused me for abusing the manager which is false lol. Manager was shouting at me and not following the social distancing rules that he was having a go at me for. Touched my phone without my permission.

Negative experience: Couldn't believe how dirty the place was today. Men's toilets were disgusting, the gym floor was dirty, most of the sanitising stations were empty. Female member of staff was also very rude when challenged about this. Shame, because other Puregyms are great. Won't be returning.