Bannatyne Health Club and Spa

Fantastic experience: I liked the steam room.

Positive experience: The spa day was lovely but having to pay £10 for borrowing a towel and robe were a bit steep. Food after was delicious though, had baked potato with cheese and beans, yummy

Fantastic experience: Spotless clean

Positive experience: Good. Been a member since it opened in 2001.

Fantastic experience: Great gym. Lovely staff who are happy to help and get you towards your goals!

Fantastic experience: We had a voucher for two for spa treatments. This was wonderful and relaxing. Our voucher also allowed full access to the club for the day - gym, pool, sauna, steam room, whirlpool. The locker rooms are very well maintained with an attendant present most of the time. All the facilities are clean and in good working order. Plenty of choice in the gym, from cardio equipment, strength-building machines, free weights, and room for some floor exercise. The treadmills are fantastic with several functions available and a screen that offers Web, TV, Bluetooth, News, Virtual runs, personalized programs, and more. Love this club!

Negative experience: Booked a spa day for 2 for my partners birthday. Was supposed to be 3 treatments included. I never had a massage before so was looking forward to it. The girl I had I couldn't fault her but my partner had a very young girl who should probably be still in school and his experience was awful. He ended up coming home with a pain down his arm and he never got the treatments that was paid for. So be wary of who you get xx

Fantastic experience: I absolutely love this place , your membership gives u access to the sauna,steam room ,hot tub and pool. The facilities are very clean and tidy. The staff are amazing and they also caters for persons who never been to the gym before with their smartplan. There's also loads of free yoga and other classes with your gym membership.

Positive experience: Great facilities.

Fantastic experience: Mandie is awesome!

Positive experience: I'm a member at bannatynes and I believe it's a good gym! And staff are friendly! Only reason it's a 4 star is that wheb I ordered a shake there was no ice and was room temp but everything has been really good

Positive experience: Good quality gym with high tech machines. Despite it being a bit pricier than your standard council-run gym its not what you might think i.e.its not full of elite athletes who stare at you when you go in. There is a good mix of ages, sizes and shapes. I go by myself -and always feel safe and comfortable. Pool is lovely and not half as cold as other pools. Other gyms pale in comparison.

Negative experience: Money grabbing gym! Avoid

Positive experience: Great place, just wish it was open till 0000.

Negative experience: If you don't look the part they let you know

Fantastic experience: Very welcoming, nice, warm and relaxing atmosphere.

Negative experience: Total disrespect for customers views. I have had two knee replacements and therefore a lot less flexible than a normal person. That, together with needing a new hip makes the pool the only real option for exercise and classes. The aqua classes used to be very good before Covid and with different management. They were 45 mins and you actually felt like you worked out. Now it is run by newly joined staff with little to no training. It is levelled at people who don’t really want a work out as such. More stretching and jogging and you don’t actually feel like you’ve done anything at the end. I wrote to the gym manager and asked for more classes and different levels the same as other classes. I was told “their membership” was happy with the service and they wouldn’t be changing it. So I moved clubs and paid more money and drove 45 mins to Dunfermline. There, they have 8 45 min classes compared to 3 30 min classes. I asked to meet with Mandie the gym manager and told her again about the relative differences between the clubs and she just churned out the same line. We don’t get that feedback . Well you just have!!! Totally uninterested and averse to feedback and change. I am a paying customer too. I even suggested that they did different levels as other classes do with different options to make it harder. Just not interested. I also suggested sending her staff to Dunfermline to get trained by the professional ladies who take the classes there. Not interested. Eventually I got up and said I’m wasting my time here you just are not listening. This is not because Dunfermline is a higher tier club as I have also been to Stepps who also use their gym staff and they are brilliant. Kayleigh in particular. They have it on most days and a mixture of 45 min and 30 min classes. Why should I have to drive a stance and pay more because of the apathy of one gym manager to make an effort for their customers? Absolutely shocking attitude.

Fantastic experience: My daughter and I went to the spa for 3 treatments each. First of all, the young man on reception showed us around and was most helpful. We paid £20 each for a spa bag. (You can take your own things, but we were treating ourselves.) The bag contains a robe, a towel, locker key and flip-flops. £10 is refunded when you return the first three items - you get to keep the flip-flops and the tote bag. We were able to use the pool facilities, including the swimming pool, jacuzzi, steam room and sauna. All facilities lovely and clean, lots of showers and lockers. I went for my treatments first. Lovely Ella looked after me. I had a full body scrub, facial and head massage. It was wonderful. I felt so relaxed and pampered afterwards, and my skin feels softer and healthier. I'm definitely going to go back. It was a lovely experience.

Positive experience: So my initial experience wasn't great to be honest, having not been before, wasn't informed as to when we should arrive other than 10 mins before our treatments, but was not informed that we could use other facilities, receptionist basically took us to treatment rooms, and left us sitting for ages, i had to inform them we also had lunch included and would like to use the pool, my massage treatment by Gemma was fantastic, she gave me a lovely warm welcome, great massage and plugged her products.. we may have bought one, but had no idea who to ask so left it.. the pool was lovely and clean, jacuzzi, steam room and sauna also wonderful..showers, changing rooms, swimmy spinner, hair driers and layout was lovely, plenty of space to change.. sadly my husband didn't get his full treatment.. not that he minded as i think his massage was harder than he would have liked but didn't lnow what to ask for and he never got his facial and scalp massage.. food options for lunch was very limited.. but my soup and roll was delicious, staff all very nice.. but as i said 1st impression the guy was very vague and we had no clue what happens. Otherwise it was a wonderful afternoon xx would recommend

Negative experience: I would avoid this gym as they are not customer friendly and money grabbing!!! I advised I had money issues due to risk of redundancy and also change in circumstances which I provided proof of, but are still making it impossible for me to cancel my membership. I have had to resort to a £10 monthly fee due to putting a freeze on my account as that's the only thing I can afford at the moment but which extends the membership at the other end! Therefore paying more money etc. Term and conditions are not true as it says you can cancel if you have a change in money circumstances and provide proof.. I have but not sufficient enough as they said. Alot of these things are confidential and asking too much of me to cancel a gym membership! I would not recommend it to anyone as you will stuck in a contract even if it says in their terms and conditions what they would require for you to cancel with no fee...I provide it but it is still not enough!! Now I have been told to provide proof of bank statements and having to wait until next month to reflect the change in my money circumstances to have an up to date bank statement. I have had no follow up emails or calls when the manager said she would follow this up for me and would fight my cornor apparently and check into it further and have had to keep chasing for an update! She advised the letter with roof was not sufficient enough in regards to redundancy situation! I agree I signed a contract, however given that I provided all the things they said they would accept to cancel my membership.. its still not enough! Very disappointed at the customer service and been left stressed out and upset! Customer service is shocking!

Negative experience: Nice treatments, shame about the greed - the cost of hiring a towel is shameful. Food terrible too. There are far nicer spa experiences out there.

Positive experience: Friendly staff, nice cafe

Negative experience: Gym equipment is dated and poorly maintained. The ridiculous monthly membership fee is not reflected in the maintainence of equipment. Better off paying less than half the price at a proper gym. The membership fee only covers use of certain bannatyne clubs aswell with a daft tier system.

Fantastic experience: They are helpful

Fantastic experience: Went for a spa day and massage and had such a good time. would recommend

Fantastic experience: A Christmas present voucher was used today and I was not disappointed. Great place and amazing staff. Access to gym, pool, spa session then a nice lunch with prosecco. Definitely will be back

Positive experience: I’ve popped in tonight to have a look and if liked to buy the membership, but the guy on reception said that no one can show it to me and I have to come back at 6 am tomorrow! I left bannatine falkirk few years ago just because of the staff, I thought that it might have changed, but not, all the same, doesn’t care about customer. They just now lost the long term customer, weird, I will never understand that kind of approaching the business.

Fantastic experience: Good gym and facilities, staff are friendly.

Negative experience: staff and minimally trained, uncooperative, some of the older male gym employees stare and hang around some females, very disturbing

Fantastic experience: Good facilities, always clean with friendly staff

Positive experience: Nice relaxing spa experience. Lovely staff.

Positive experience: "Overall" I enjoy Bannatynes. Staff are friendly and there's a decent range of equipment. However the heavy weights area is hogged by the usual Alphas making it difficult to access the full variety of machines in your workout regime. This experience can be pretty standard in most gyms. Equipment is fine but some seem pretty aged and in need of replacement - it's certainly not state of the art in Falkirk. The dressing room doors are old, hobbled together, and needing revamped. Showers are difficult to regulate and really old school. I'm starting to have serious doubts about my continued membership as the enforcement of the hygiene standards leaves much to be desired. Some openly lie in the jacuzzi during cleaning times and there seems no enforcement of the Clubs own rules by the staff who simply walk past. Occasionally I'll witness the manky mob go straight from the sauna into the jacuzzi (or swimming pool for that matter), without showering meaning I'm lying in their stinking sweat which I find quite repulsive. Machines aren't wiped down by most members after use which probably explains the lousy cold I have just now. No staff ever question the lack of member hygiene or remind users of their obligations to others. It doesn't help when paper towels are unavailable 10-20% of the time. In the gym itself frequently - and I mean frequently - you can't get on machines with people openly texting on their iphones or posting to Facebook, and few staff are around to remind people of their obligations or just can't be bothered to have the necessary conversations when they are present. I literary saw 3 machines in one row this week occupied by people on their iphones and I couldn't get on as they each sat and texted for literally over 5-10 minutes. That's not simply down to ignorant people but more so the lack of staff discipline to deal with an obvious lack of respect to their own company policy. We sometimes change our music between sets while recovering but this is ridiculous. If you don't impose rules then you don't have any. Quite simply there's no emphasis to standard etiquette which can only be addressed by more alert staff who currently show a lack of disciplined attention to remit. If key rules aren't imposed then it makes a farce of claiming to have standards. I reported all this recently but since then nothing has changed. I'll be reluctantly reviewing my pricey membership when my annual commitment comes to an end which is a shame as there should be no reason to leave. It's a reflection on management. If things improve then I'll think differently but I've given an objective critique based on experience and comparison to other gyms attended for over 30 years.

Positive experience: I love coming to this gym but it's getting so old and tired. A few issues in the past few weeks include: all of the lights went out and they had to use spotlights on the ground, the steam room gets patched up every couple of weeks, the water fountain sprays you with water (why not fix it instead of putting a sign there?) theres always at least 1 machine out of order, some of the doors not functioning and have signs on, my coat got ruined from loads of grease inside a locker, the plants around the pool are so sad looking it's almost funny. I also went to the gym three nights in one week this month to find no hand soap in any of the dispensers, they had been emptied and not refilled. On the third night I finally asked the cleaner to fill them up, she seemed confused about why they were empty. The cleaning standards around the pool have also slipped so much and the showers are unbelievably gross now. The whole place just needs ripped out and started again, all of the equipment is old and scabby, your hands absolutely stink after a workout, its just not great. Not worth 50 quid a month anymore sorry.

Fantastic experience: Great spa day here! The main entrance receptionist was very nice to walk us through how it would work and where all facilities were. Experience was incredible, the spa attendees are fabulous, funny and kind. Very informative and take time to ask what you feel you need most. Took my mum for her spa day, facilities are super clean and easy to use :) we loved the steam room and jacuzzi. Lea was super great with me, she made me feel super relaxed and took into consideration my skin type for the facial and stress areas for massage ! Perfect pressure and skin has reacted lovely! Thank yous so much! Maxine

Negative experience: Very rude receptionist. won’t be back.

Positive experience: Great pool, great equipment and especially good classes. Always the same issue with 3-4 machines being out of order or malfunction. Still a great gym!

Fantastic experience: I booked a spontaneous spa day with my best friend to celebrate her engagement and we are soooo happy we booked Banntayne Falkirk! From the minute we entered the club till the minute we left we were looked after so so well. Receptionist was lovely and very helpful, someone then showed us around the club and helped us decided what to do first etc - lovely lady! The gym was great. We then went to the spa for our treatments and the spa manager Gemma was so welcoming and friendly and wow our treatments were just FAB! I didn’t want my Elemis facial to end, it was so relaxing and the whole experience was incredibly professional and relaxing. We then had a cream tea made by a lovely guy - didn’t catch his name but again he was very friendly and upbeat! All in all we had the best day ever and will 100% be back very soon. Thank you all at Bannatynes Falkirk!

Positive experience: I'm with everyone that complains about the customer service here, it's really disappointing, especially with how much you pay for a membership. The equipment is dated, a few treadmills dont work... and havent worked for a good time now. They really dont care about retaining customers, just signing them up. I will be leaving at some point, just need to look and see what's out there first.

Negative experience: Wanted to get a spa day voucher for my wife. Receptionist was rude and disinterested in helping me, didn't look like she wanted to be there so she lost the company out on a sale.

Positive experience: Great gym it’s my local go to place. The cafe is awesome and the home made scones with cup of tea are great to treat yourself after a hard workout. The gym has all latest gear just make sure you don’t get out of with some of the weirdos that like to make noise when they are training, you would think they were being beat the way some of the noises they make lol

Fantastic experience: It's a busy Gym , facilities are nice and clean , could be doing with a slight upgrade on equipment . Staff are polite and helpful.

Positive experience: It’s expensive for what you get, the sauna, steam room and pool help it. Equipment is not much better than the local council gyms

Positive experience: Pleasant experience at the pool, sauna and steam. Had a facial by Jade, was amazing, she was lovely and very professional

Positive experience: Great gym with loads of cross trainers, spin bikes and treadmills. Also huge variety of gym equipment. No wondows which made it feel a bit depressing and limited space for free weights and stretching

Positive experience: Their admin skills are not the best, we had to double check our massage booking several times. The massage was pleasant.

Negative experience: Very poor quality treatment - the 'pamper day' offer

Fantastic experience: Had a one year and will rejoin again. Excellent facilities and swimming pool

Negative experience: Never been to a spa that did not provide robes and towels also back neck and shoulder anywhere else are considered the one treatment but at Bannantyne these are 3 separate treatments. This place is a total rip off will not be back or recommend to anyone else

Fantastic experience: W końcu ćwiczę, jestem szczęśliwa. Uwielbiam pływać

Negative experience: I didn't quite hate it, but more than disliked it... there's no in-between option for that so 1 star it is and that's for the young girl who did my treatment. The treatment I received was enjoyable so I can't fault that. Unfortunately the package I should have had was a spa day and was offered none of this. There seemed to be some work/ maintenance/ construction happening so some drilling and banging going on during my treatment. I wasn't there for a peaceful experience, I wanted help with sore muscles and that is what I got but unfortunately the rest of the experience was a big let down. For a brand that's high end, I was expecting high end. It certainly wasn't that. I was expecting a spa experience day. Really disappointing first and last visit here. This was a gift that I had waited to use since before lockdown.

Fantastic experience: Clean, busy and happy atmosphere

Fantastic experience: Great day at spa today. A massage, facial , hand and arm massage. Steam room sauna and my favourite Jacuzzi. Lovely welcome by staff. Highly recommended ❤❤

Fantastic experience: We moved our visit to another day and are looking forward to it.

Negative experience: When they sold the membership earlier in 2022, I asked about the cancellation. The staff told me that my contract is for 3 months, so the membership will continue as long as I pay for the services. She told me that when I cancel my direct debit, the membership will also end. I went to club for about 10 months and then didn’t go since Dec 22 due to my health conditions. But kept paying till March 2023. Tried to cancel my membership online several times, all failed. Then cancelled my direct debit as been told by themselves. Now, they keep phoning and emailing me every single day. They now have even started threatening me. The problem is not money for me, I can afford paying for life long for that membership. The problem is now their attitude. Greedy and grabbing! Avoid!

Fantastic experience: I recently joined this health club after attending other gyms in the area. I was very nervous when I entered but thought I could get over that. I walked into the gym and walked back out as it was a lot to take in. I went to the desk to book a tour as I felt this would help. That’s when Corinne offered to take me round. She was absolutely amazing and answered all my questions. She made joining so much easier and made me so comfortable. She really made the the full experience so much easier.

Negative experience: I purchased a spa day through wowcher which was supposed to be 3 treatments each and use of facilities. My sister and I only received 2x10 minute treatments each and the 3rd was supposed to be a heated eye mask to take home….which we did not receive! It was rushed, I wasn’t asked about pressure, I wasn’t given any aftercare advice I was just handed massage oil and told if I wanted to purchase then to give the therapist a shout. the massage therapist was pleasant but I will not be back! It is an absolute rip off and there are plenty of other places to go.

Positive experience: Nice health club, generally very clean and maintained, can be busy at peak times.

Fantastic experience: I love bannyntyes the staff, always so welcoming especially Kimberly always makes my day.

Positive experience: Its great, clean, tidy and pleasure to visit, accept in January when a lot of people get vouchers to give it a try and as a result it is far to busy.

Positive experience: Pool cold and straighners broken in changing rooms some staff are lovely but the spa team were amazing lovely massage and so relaxing

Positive experience: Went for a spa day and never been to Bannatyne's before. At arrival we were told we'd have to pay for 'a' towel. No dressing gowns offered. The steam room, sauna and jacuzzi are nice. On arrival for spa treatments no one spoke to us for 15 minutes. Air conditioning was cold. In the room I was cold with just a large towel covering me. I had to ask for another cover but it was still cold and the girl's hands were cold too. I like to be warm when having a spa treatment. The facial and body massage was nice.

Fantastic experience: Husband and i went for a full body massage, receptionist was lovely. Gave us a tour, gym looks well equipped. Plenty of workout classes on offer. Not enough loungers by the pool, quite on entry but started to get busy. Leah done my massage and she was brilliant, she really knew what she was doing. Treatment rooms a bit cold. All in had good time. My only gripe is the older lady with the white hair shouting bye as we left because we didnt say anything as other people were speaking.

Fantastic experience: Great place. Lovely, friendly staff. Gym has two studios and full weights and machine areas. Nice cafe and lovely swimming pool. Also has sauna, steam and jacuzzi.

Fantastic experience: Myself and a friend booked a spa day here. It was fantastic the girls were so friendly and the massage was spot on and really helped relieve muscle pain. I was really impressed with the facilities as well! Can’t wait to come back!

Positive experience: Great health club with all the latest machines. Classes, pool, sauna and steam room only downside is the weekend opening hours and it’s the most expensive gym locally but does have the best facilities

Fantastic experience: Great gym, classes are amazing (Zumba especially), pool is big with a sauna, steamroom and jacuzzi and they have a big cafe area with lots of food and drink options. All the staff are very friendly and helpful. The best thing is the spa, though - really affordable with a big range of treatments, love it!

Fantastic experience: Very relaxing and great massage options. Clean health suite facilities including sauna, jacuzzi and steam room. Would recommend it

Positive experience: It's a well run club but on a Sunday there are a lot of spa customers so can get quite busy in the pool area

Fantastic experience: Love tge gym. Vast, plenty of space. Enjoyable workout. Love that with my vanantynes pass I can visit other centres when on my travels. Thanks

Positive experience: Not as good as Darlington & Edinburgh spa unfortunately. Staff aren't very welcoming. No relaxation room. Treatment room was colder than usual. Massage was mediocre compared to past experiences, Won't be back.

Positive experience: Meh

Fantastic experience: Amazing fitness trainer's very friendly staff

Fantastic experience: Spa day! A great all round experience. Could deduct a star for telling us the wrong rearranged time but it didn't detract from our visit. Would visit again

Negative experience: Very poor spa experience compared with what Aberdeen has to offer. Waiting to hear back from club as it was a disappointing visit

Positive experience: Spa facilities are quite good, but for not being a high end spa you have to spend money on your towel/robe/slippers etc

Fantastic experience: It is esenshial for the soul.

Fantastic experience: Love the team, great equipment and facilities

Fantastic experience: The staff were very friendly and take you a tour so you know were everything is and how to use your wristband. The facilities include a Large gym with lots of equipment which is all very well maintained(no squeaking treadmills), A good size pool with a section for fast swimmers and one for relaxing/families, a health bar(cafe) that sells hot and cold food and a wide selection of drinks and shakes.

Negative experience: Weight area to small .no enough bench

Positive experience: Great facilities and very happy and helpful staff… the interior decor could do with an upgrade though.

Negative experience: Visited earlier this year will never be back inexperienced staff and poor even lacking information on the website left me distressed and even after raising several complaints it was clear they did not care in any way about clients experiences. I will NEVER be back.

Fantastic experience: The bench/dumbbell area gets a little cramped at the busy times, despite that it's still the best gym in the town by some distance. Plenty of parking close to the building and the food isn't bad.

Fantastic experience: lovely gym

Negative experience: Terrible service

Fantastic experience: The girls at reception are so welcoming it's such a great way to start your training session

Fantastic experience: Great facility, classes, swimming, gym and cafe, all good

Positive experience: The location was a bit off putting being in a retail park, however, when you get into the health club you forget all about where you are. The pool area was great and the spa facilities, although a little cramped for a relax area, were good. The staff were polite and very helpful.

Fantastic experience: A very clean gym and health suite. The cafe bar always provide good food and an excellent service.

Positive experience: Great facilities, had lovely time, massage was amazing. Only complaint was very small robe given in spa bag.

Fantastic experience: Staff were fantastic ,lovely place , was in for a spa that was fabulous the only thing that I would say when I was in the room waiting on the girl come back into the room was needing a good clean on the skirting and the tiles but part from that it was excellent it's a must go .

Fantastic experience: We had a spa experience,I found the staff very helpful and friendly especially Ivonne who went out of her way to help. All The areas were clean and tidy hopefully get back soon.

Fantastic experience: Nice and clean

Fantastic experience: Lovely visit for our Valentines Day Treatment, Back, Neck and Scalp Massages from Sophie and Jade, Absolutely Brilliant

Negative experience: Poor show

Positive experience: Cosy, good hospitality and clean.

Fantastic experience: Clean + modern equipment. Awesome sauna + steam room too

Fantastic experience: Lovely health club. Went for spa day and was lovely and quiet, we had full use of facilities and the treatments were so lovely, a proper pamper

Fantastic experience: Love going for a swim and sauna on a cold winter day. The staff also continue to keep the place spotless ‍♀️

Fantastic experience: Was an excellent experience, staff where lovely and very helpful

Fantastic experience: Brilliant and beautiful place to chill out and the staff are friendly and helpful