
PureGym Cambridge Grafton Centre

Information about PureGym Cambridge Grafton Centre
Opening hours
- sunday: 8h-20h
- monday: 6h-22h
- tuesday: 6h-22h
- wednesday: 6h-22h
- thursday: 6h-22h
- friday: 6h-22h
- saturday: 8h-20h
Our comment from FitFit UK about PureGym Cambridge Grafton Centre:
PureGym Cambridge Grafton Centre offers a welcoming and spacious environment for fitness enthusiasts of all levels. Users praise the well-maintained equipment and a diverse range of classes led by skilled trainers. Highlights include:
- Professional trainers: Many members have expressed appreciation for trainers like Chris Maynard and Zac Carey, noting their attention and kindness.
- Variety of equipment: The gym features a broad selection of cardio and weight training machines, catering to various fitness needs.
- Classes available: Members enjoy engaging classes such as Spin and Strength circuits, providing challenging workouts.
- Good value for money: The pricing is considered fair, making it accessible to a wide range of users.
- Helpfulness of staff: Reviewers frequently mention the friendly and helpful staff, enhancing the overall experience.
However, some users highlighted areas for improvement:
- Overcrowding: The gym can become quite busy, especially during peak hours, making it difficult to access equipment.
- Cleanliness issues: Concerns were raised about the state of the male toilets and changing rooms, which were noted to be dirty at times.
- Locker availability: Members reported difficulties finding available lockers during busy periods.
- Paking costs: There is a charge for parking, which can add to the overall cost of gym visits.
- Need for better equipment management: Some users noted that unhealthy gym etiquette, such as hogging equipment, needs to be addressed.
Overall, while there are aspects of the gym that could be improved, many members continue to find it a rewarding place to work out due to its excellent classes and range of facilities.
Services, Machines and Guided Classes
PureGym Cambridge Grafton Centre: Opinions
Fantastic experience: I highly recommend this gym. At fair prices you get great classes with skilled trainers. I really enjoyed my time there. Special mention for Chris Maynard and Zac Carey, their attention, patience and kindness during and after the courses makes everything better.
Fantastic experience: Too gud gym for beginners and advanced persons
Negative experience: Constantly overcrowded. I also think they should keep a gender balance in their subscriptions, because working out here as a woman is hell. It’s lots of young men who come to the gym in groups, do not put weights away and hog benches and machines. This is a gym designed by men for a certain type of young man, and which disregards the health and fitness needs of the rest of the population. Having studio classes is not enough. They might consider women only hours or spaces within the gyms, and seriously restrict new memberships. Also include equipment more likely to be used by women. There is no natural light, just black and fluorescent light hellscape. Cardio machines all old and out of date. Considering how oversubscribed they are, the gym is clearly running a racket because I don’t see any upgrades. I will be ending my subscription in a month or so - it’s become unbearable here. (The only positives are the trainers here, they are quite nice).
Positive experience: Loved the fries Tried vegan krsu curry rice bowl, good one. Large portions
Positive experience: When I go on busy times I can't get a locker , I went early a couple off times I was basically the first person there and half the lockers have padlocks on so obviously selfish people are keeping their stuff over night locked up so they can get a locker. This needs to be sorted out manager's off gym .
Positive experience: It's a average Gym
Fantastic experience: Shame lost shops
Positive experience: Very spacious for a gym. They had everything I needed. The 7-day pass was perfect for me. Not to crowded at all.
Fantastic experience: Good
Fantastic experience: Much better than the leisure centre gym, can squat safely without the floor giving way since in the leisure centre the floor is too soft and needs replacing, much better maintained than the leisure centre one, weights are put back and it’s much cooler as well so less likely to have heat stroke as well. Only thing I would say is the leisure centre one has a few pieces of upper body equipment the grafton doesn’t have but that doesn’t make the leisure centre worth it at all.
Negative experience: Good machines and nice range of equipment! However, most of the times it's just too busy so it's impossible to have a workout without having to wait for machines every 10 minutes, I think it'd be amazing if they could either not keep allowing people to buy memberships/control the amount of people coming in to improve the overall experience, or making better incentives for users to come at less popular times. Also. getting more machines and making a better use of the space/rooms would be great, since there's a lot of empty space that could be used better. 90% of the times I come I can't see any member of staff. This is quite annoying in terms of safety and professionalism, as I feel every time I'd like to ask someone a question I can't find anyone. However the worst is the male toilets/showers. They are always really dirty and stink, no matter what time of the day you come in! Please do something about this !!!!
Fantastic experience: Huge gym with upto the mark equipment, well kept, well maintained and serves the purpose. Love it.
Fantastic experience: You can pop in to play table tennis all day, it us free, just bring a friend and your table tenis racket + a ball.
Positive experience: The pure gym is no frills and economical which is great. BUT I have experienced on more than one occasion, that certain people hog 2 or 3 machines at one time by doing exercises at one machine but saving another machine by leaving their water bottle/shoes/towel dividing their sets of exercises between machines. This shouldn't be allowed to happen. If a person isn't actually on the machine they shouldn't be 'saving' it and not allowing others to use it. I questioned a girl who did this on a machine I wanted to use today and she behaved like I was the unreasonable one! The gym was busy and it's not ok that machines get saved when there's no one on them, especially as there are lots of people waiting to get on equipment and do their workout. I was so angry I left early.
Positive experience: It’s good, but it should have more equipment
Fantastic experience: Fantastic gym and great equipment
Fantastic experience: Great place
Fantastic experience: Nice gym as expected
Positive experience: I mean it's great but you need your phone to enter and exitso not sure what'll happen if I dont have power
Fantastic experience: Good facilities
Negative experience: Worst gym in the UK! Overcrowded gym that keeps running offers to increase members! Furthermore, the gym is considerably smaller than your average Pure gym, so why try to cram more people into a small area?! It is not designed for such a large number of people - they don't even have enough lockers and I have found myself having to carry my gym bag around, after wasting 10 minutes looking for an empty locker. To make things even worse, it is a dirty gym - the toilets are rarely cleaned and always out of hand soap. This gym needs new management!
Fantastic experience: Fantastic gym… spacious with a good range of well-maintained equipment, good temperature. Nicest showers I’ve used in a fitness facility. Only slight negative is challenge in finding an empty locker when it’s busy!
Fantastic experience: Staff are very helpful
Fantastic experience: Nice gym, a bit busy
Positive experience: good for its price Toilet not always fully functional Mostly very crowded but the people at the gym are above average at Grafton in terms of cleaness and politeness
Fantastic experience: Good gym
Positive experience: Very nice gym.lots of good equipment. Trainers are good. Only issue is no on-site help. And even offline no contact no. To reach out to if you have a process qn
Negative experience: Rude and lazy lol, if we just did our jobs life would be much easier
Positive experience: Very busy, but its understandable since its located in the city center. I used this gym for 3 and a half years and most of the time I had to wait to use the equipment. There isn't always soap to wash your hands and the toilets could use a thorough clean.
Fantastic experience: It's ok gym. Too bad that there is no free parking option (only limited free parking from 6PM).
Fantastic experience: Thanks.
Fantastic experience: Gud
Fantastic experience: Does the job, good gym and decent equipment. Bathrooms are not always clean but can’t complain. Best thing about pure gym is their prices
Positive experience: Better and newer than the Leisure centre one
Negative experience: First and last visit to this gym. Literally overrun by inconsiderate disrespectful teenagers. Honestly the whole place is so unprofessional and dirty. Staff not bothering to enforce any kind of rules. My genuine advice to anyone is stay well away from this gym
Positive experience: I've been a member of PureGym group on and off for about 6 years. This one is actually well laid out but unfortunately there is one big problem. With Cambridge being a university city, you get a lot of young lads here who are more interested in checking out their social media in between sets. For what should be an absolute maximum timescale of say 10 minutes on a bench, I've managed to do an entire weight workout taking 45-60 mins to still find the same person on the same piece of equipment as when I walked in. I have significant mental health issues and this makes me feel chronic anxiety and paranoia. The equipment is superb but please crack down on the zombiefied youth of today who take more time in between sets than on the actual set itself. It'll only get worse when the students return in September! Also, please drop the volume on the classes' music. It seems like every time one takes place, all in the gym have to suffer with the music up so high, even with my headphones on!
Fantastic experience: Najlepszy Gym w Cambridge
Negative experience: This is unfortunately one those places where the younger clientele are the only downside. It is a shame, the place is otherwise clean and the staff are all very nice. It also has a great location. There is a lot of bro behaviour in the weights area with very young men being inconsiderate of person space, yelling around, and throwing weights/slamming them against things. Doing a bench press, don't worry, there will be a dude walking within inches of your bar/head during a press! As a consequence of the clientele, this gym is not inclusive for women, especially in the weights section. I am not even sure men would like this but I don't think that they would do this to a man. It is the kind of place you might want to avoid if you are a woman exercising alone. It is not a peaceful or enjoyable gym experience.
Positive experience: Needs windows
Fantastic experience: The staff are very helpful especially Ross
Negative experience: After going to this gym for over a year, my experience has been a mix of positives and negatives. The facility is spaciousness, conveniently located, has a good range of good-quality equipment, and is good value for the money. However, the persistently terrible state of the female toilets makes me want to find another gym. On several occasions, I have had to leave the gym to use the restroom in the nearby shopping centre, and then come back to finish my workout. I find this very inconvenient, but still preferable to using the toilets in the gym (I don't want to go into details, but they are often in dire need of cleaning). Again, the gym itself is good, with good space and equipment, but the constant poor state of the female toilets means that I can only rate it 2 or 3 out of 5. If this was wasn't an issue I would be happy to rate the gym 4 out of 5.
Negative experience: Overrun by teenagers who don't put weights away. The music from classes sounds terrible and can't be drowned out with earphones. Decent amount of space though.
Fantastic experience: Academia com vários equipamentos e com espaço grande!
Fantastic experience: I liked everything about this gym
Positive experience: Really like it the choice of equipment and the space is perfect
Positive experience: Good range of equipment and not too busy during off peak hours. Staff not always available if you need assistance, mostly around peak hours. I have done a few of the classes now: Spin, Stretch and Strength 45 and really enjoyed them and felt challenged by them.
Hi Aemilla. Thanks for taking the time to leave this review, we are happy to see this is 4 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Fantastic experience: Nice friendly place
Hi Zoe. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Fantastic experience: Really great place to workout, I'd definitely train here if I'm ever in the area again
Hi James. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Fantastic experience: Good gym but you have to pay for parking which is bad
Hi Joe. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Positive experience: More space in the Pure Gym at The Grafton compared to the one at the Leisure Centre in Cambridge.
Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We are really happy to hear you enjoy using the gym! Thanks, PureGym
Positive experience: Every hour feels like peak hour. It’s so crowded it’s genuinely offputting. But it’s dirt cheap so you get what you pay for I guess – after all, despite my complaints, I’ve been a member on and off for years…
Hi there! Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We’re afraid it's true, our gyms simply are very popular and so can become busy especially at peak times, but this does fluctuate throughout the day and from day to day. To make the most of the space where possible, though, we are always looking to expand and improve our facilities. Members can also use the members area via the PureGym app or website, to see how many people are in the gym. Thanks, PureGym
Positive experience: At the moment (while we await the refurb) it's better than the Cambridge Leisure Park gym. It smells and feels fresher and cooler (the air con works!), the showers are better, with individual cubicles (albeit with frosted glass doors!) The lockers are made out of wood and are more substantial and less battered and broken than the tin ones at the Leisure Park. At 9am, it was quieter than the Leisure Park one usually is at the same time, even though it was serving both sets of members because the Leisure Park is closed for refurbishment. There were Preacher curl benches that the other one doesn't have and the weight benches were also better, as well as having proper squat racks/cages and deadlift platforms. I do like the separate and quieter stretching room at the Leisure Park whereas here everything is all in together and it's a bit of a panopticon, so if you want to go off and attempt a weight/move that you might fail embarassingly, you can't do it away from everyone! It STILL doesn't have Saftey squat bars, which is a real shame and the treadmills still don't do programmable interval sprints. Other than that, at the moment it is a better gym than the Leisur Park one, so we'll have to see how the refurb of that one goes.
Hi Joe, thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We're sorry for any inconvenience caused by the refurbishment! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. o make the most of the space where possible we are always looking to expand and improve our facilities. Members can also use the members area via the PureGym app or website, to see how many people are in the gym. We always aim to provide a broad spread of kit to cater to a range of fitness needs and meet demand as it changes through the day, getting the balance right between weights and cardio, but if you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. We are really happy to hear you enjoy using the gym and that we can help you reach your fitness goals! Thanks, PureGym
Fantastic experience: Great staff and lots of equipment
Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We are really happy to hear you enjoy using the gym! Thanks, PureGym
Fantastic experience: Excellent PT session with Sam Cottam. Set two new personal records today; two and a half years into training with him I still continue to improve and enjoy the training. Highly recommended!
Hi Matthew, thanks for taking the time to leave us a rating for the gym. It's great to see its 5 stars! If you have any feedback about how we can improve our services going forward, please feel free to get in touch! Thanks, PureGym
Fantastic experience: Great gym, would be even better if it became 24/7. Very nice atmosphere. I really get the vibe that all are welcome
Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We are really happy to hear you enjoy using the gym! Thanks, PureGym
Fantastic experience: I usually go to the leisure park one. But to my surprise, the grafton gym seems to be better. The machines are newer and more diverse, the locker rooms and showers are modern and well maintained, and it’s less crowded on Sunday mornings. The only catastrophe is the lack of the massage chair . So please if you are reading this review make sure to add one.
Hi Younes, thanks for taking the time to leave us a rating for the gym. It's great to see its 5 stars! If you have any feedback about how we can improve our services going forward, please feel free to get in touch! Thanks, PureGym
Negative experience: This PureGym is like every other. Untidy and disorganised with insensitive staff who fail to enforce the rules. Worth the money but only because the monthly payments are so low that you very much get what you pay for. That being a dirty, humid gym consisting primarily of either ‘roided out short guys who are trying to prove themselves or lonely old dudes who leer at the women. At least it isn’t the Cambridge Leisure Centre PureGym. Somehow, that one is worse.
Hi Ashley. Thanks for taking the time to leave us a review, we're sorry to see you have rated the gym 1 star. Here at PureGym, Everybody is Welcome. This is central to our community and our goal to create a safe and positive space for everyone. We appreciate the opportunity to discuss your concerns further, if you would like to email [email protected] we will be happy to help ensure you feel comfortable in the gym. Thank you, PureGym
Positive experience: Plenty of good equipment, good air conditioning and overall a good gym. changing room showers ould be cleaned slightly more regularly but that's no problem
Hi - Thanks for taking the time to leave this review! We are really happy to hear you enjoy using the gym! Thanks, PureGym
Positive experience: Overall good gym. Some young people don't understand gym etiquette (weight plates on the racks are for all gym members to use, "forget" putting weights back after exercise finished, leaving chalk all over the benches etc).
Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It is in the gym rules that members should return their own weights or risk suspension, but at peak times especially it can be hard to police this. However, staff on site do everything they can while we also have CCTV monitoring the free weights and are looking for new ways to combat this. We are really happy to hear you enjoy using the gym! Thanks, PureGym
Positive experience: Its alright, but i noticed a significant lack or plates and some of the weight training machines were unusable. For example the pec fly machine was stiff (had not been maintained properly).
Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. Staff do undertake regular maintenance checks and work hard with our equipment providers to ensure that our equipment is fixed as soon as possible, if any should be broken. We are equally as disappointed when this happens and sometimes need to wait on engineers but will have all equipment in full working order as soon as is safely possible. If you have any concerns about equipment, please notify staff on site as soon as you can. Thanks, PureGym
Fantastic experience: Good customer service
Hi - Thanks for taking the time to leave this review. We are glad to hear that you are happy with the customer service you have received. Thanks, PureGym
Fantastic experience: Simply great value
Hi Neil. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym! Thanks, PureGym
Fantastic experience: It's spacious, luxurious, and alot more fun
Hi Uday, thanks for taking the time to leave this review! We want to provide our members with a safe space where they can get a great workout in a clean and friendly environment. We are really happy to hear you enjoy using the gym and hope you continue to do so! Thanks, PureGym
Fantastic experience: Good value for money, and the trainers are very friendly. Just missing a punching bag though.
Hi Soumya. Thanks for taking the time to leave this review! We are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment and love being able to help and chat to our members when given the opportunity to do so! It's great to hear you enjoy using the gym! Thanks, PureGym
Positive experience: Nice place nice staff. Only a bit too cold sometimes have to wear hoodies. Maybe it’s just me but if it’s possible please make it warmer, just slightly would be much nicer!
Hey Qiwen, thanks for your great review. Please feel free to mention the temperature to a member of staff inside the gym, they can then help you out there and then! Get in touch if you’d like to tell us more about your experience! PureGym.
Fantastic experience: Really spacious gym with friendly trainers
Positive experience: Wide range of equipment, both cardio and weights, which was all well spaced out. It was not hard to socially distance and I never really had to wait to use any equipment. Staff were easily identifiable if you needed any help. There’s a wide variety of memberships available, all great value, including the option of a day pass. As I’m not always in Cambridge frequently, it’s great to find a gym in the city that offers such great value day passes that can be bought with minimum of fuss online. The only negative was that that sanitation station, so you can wipe down equipment, had not been refilled.
Hi Stuart, thanks for taking the time to leave us a rating for the Cambridge Grafton Centre gym. It's great to see its 4 stars If you have any further feedback, feel free to get in touch! Thanks, PureGym
Fantastic experience: Nice, big gym with great atmosphere. Classes are very good as well. Good equipment. Can definitely recommend, especially for this price. I really enjoy the cycling classes from Zoe, which are really tough and she made a great routine with good music. Also the strength circuits from Chris are very good, great start into the day and always challenging with new exercises.
Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. It's great to hear you enjoy using the gym overall.
Positive experience: It's a good gym, a little smaller than the other PureGym in Cambridge. But still has good amount of space and equipment.
Thanks for taking the time to leave this review, Stefanija! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We always aim to provide a broad spread of kit to cater to a range of fitness needs and meet demand as it changes through the day, getting the balance right between weights and cardio, We are really happy to hear you enjoy using the gym! Thanks, PureGym
Fantastic experience: My go to gym, loads of equipment, never too busy when I go aswell!!
Hi Fin. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. It's great to hear you enjoy using the gym overall. In the meantime, we sincerely wish you the best in your future fitness goals. Thanks, PureGym
Positive experience: Staff is not interesting
Hi Ibrahim. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. It's great to hear you enjoy using the gym overall. In the meantime, we sincerely wish you the best in your future fitness goals. Thanks, PureGym
Positive experience: Pros: Great gym/equipment, nicely spaced. Cons- all showers in womens changing were dirty and broken and to pay 5.60 in parking for one gym session makes it unaffordable if driving in.
Hi there. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. I'm sorry to see you aren't enjoying the gym as much as we would hope. Staff do regular cleaning checks in the gym and we have dedicated cleaning teams who come each night to carry out and comply with internal and external audits. Of course, during peak times it can be difficult for us to compete all cleaning routines, however as soon as it is possible our staff will complete all procedures and checks. If you have concerns with the cleanliness in your gym we can check the cleaning rotas and ensure all procedures are being followed. Please speak to your Gym Manger for more information on your experiences. It is always our aim to provide free parking for all our gyms to make access to the gym as easy as possible! Unfortunately, due to the location of some of our gyms this is not always possible. Thanks, PureGym
Fantastic experience: Not enough equipment during peak hours but wonderful facilities otherwise.
Fantastic experience: Have been going here for a couple of years now (COVID notwithstanding). They have done a great job of reopening safely. My only suggestion - Bring back the TufNut! It was perfect for barbell hipthrusts.
Hi Nick, Thank you for the great feedback! We are really glad to see that you are enjoying your time at PureGym. Keep up the great work and take care. Thanks, PureGym
Fantastic experience: Really clean, plenty of equipment and friendly staff
Fantastic experience: I was really impressed to come back to the gym after the lockdown and see just how well-prepared the gym was for a safe return for its members. Not going to lie, I used to attend the other gym in Cambridge and was bracing myself to recoil and quit! However, this gym is clearly very well managed, far better with a far more sensible group of people working there. Staff were visible, cleaning points were well stocked and easy to reach. People were cleaning equipment and best of all staff were doing rounds to clean as well. Felt safe and confident that the best was being done to keep things ok. (Granted, always one of two gymgoers who are less concerned but they're inevitable and easy to dodge). Changing rooms also clean, toilets not so much but definitely clean and regularly checked on. Thanks guys, you've really reassured me it is safe to be back when I was really concerned it wouldn't be :)
Fantastic experience: I really miss go to the gym.. And I see they have everyvery very clean
Fantastic experience: Good to be back!
Negative experience: Some good equipment but not as spacious as other gyms so it gets crowded especially during busy times . So this can feel uncomfortable. The price may be cheap and seem good value but it’s worth paying a bit more and going somewhere with with more space and facilities.
Hi, Thank you for taking the time to leave this review. We appreciate and take on board all member feedback. Thanks, PureGym
Fantastic experience: Clean gym and super friendly staff. It gets busy at peak times so be prepared. They offer several classes you can choose from and booking your spot via their app is super easy.
Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean environment. We are really happy to hear you enjoy using the gym! Thanks, PureGym
Positive experience: Often overly busy in peak times and you can't do your workout smoothly. But if you go in an off-peak time it's a pleasant gym
Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean environment. We are really happy to hear you enjoy using the gym! Thanks, PureGym
Fantastic experience: Lots of equipment. Much bigger and more spacious than the leisure park one
Hi George, thanks for taking the time to leave us a review! It is great to know you're enjoying the gym and its facilities! Thanks, PureGym
Negative experience: Weights room is totally packed and almost no-one is wearing a mask in between sets. Many of the members are also not wiping equipment down after use. The staff seem completely blind that no-one is following the guidelines put in place to manage the virus and are doing nothing about it. Puregym need to get their act together and start showing some discipline in regards to social distancing.
Hi Elliot, thank you for your review and feedback. Face coverings are encouraged in our English gyms, but are not required by law. We do however require members to clean down all equipment after use and I've directed this to the correct team in Cambridge to ensure this is conducted in future. Thanks, PureGym
Fantastic experience: Staff very helpful happy team and clean site
Negative experience: You must have a local bank account to join
Positive experience: Good facilities and really good at managing the premises with the new Covid-19 precautions. Using the app to forecast how many people are in the gym is a really good idea
Hi David, thank you for taking the time out of your day to leave us this review. We appreciate all the feedback from our members and we will take this information onboard to help improve our services. Thank you, PureGym.
Positive experience: Great value for money... Just wish the gym queen's would stop posing and do some working...and I don't mean female in that statement
Hi Sean. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. It's great to hear you enjoy using the gym overall and we hope your time continues to be positive. Thanks, PureGym
Fantastic experience: I like it!
Negative experience: I thought it was a well equipped gym but had to pay for parking as they don’t own the car park, big disappointment after paying membership and now have to pay £2.30 for a hours parking every time I wanna workout.
Hi Tony. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. It is always our aim to provide free parking for all our gyms to make access to the gym as easy as possible! Unfortunately, due to the location of some of our gyms this is not always possible, the website stating: "Parking on site isn't a problem thanks to the shopping centre's multi-storey car park, and there's a regular bus service to and from the bus stop just outside the shopping centre". Thanks, PureGym
Negative experience: No enforcement for towel usage, no sanitizer dispensers. In the end, you get what you pay for.
Fantastic experience: Cheap and relatively cheerful
Hi Giacomo. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. Great to see it's 5 stars! Best of luck with your fitness goals! Thanks, PureGym.
Fantastic experience: Always good in the morning! I avoid afternoon/ evening as it gets seriously busy but can't rate this place more! Staff are great and good equipment.
Positive experience: Good gym many different classes and the gym area is nicely sectioned. Can be busy at the peak time but that's to be expected. If you dont like busy, best bet is to go before 5pm or after 7/8pm. Early morning seem to be quieter periods rather than evening.
Hi Tara, thanks for your feedback. We are super happy to hear you are loving the gym! Thanks, PureGym
Positive experience: Good gym with good clases full with all the equipment that you need. No parking unless your happy to pay to be overcharge for a spot in the centres carpark. Gym can be busy at peek times.
Hi Stephen, thanks for the feedback! We're really pleased that you enjoy the classes and are happy with the equipment we provide. It is always our aim to provide free parking for all our gyms to make access to the gym as easy as possible. Unfortunately, due to the location of some of our gyms this is not always possible. Feel free to get in touch if you’d like to tell us more about your great experience! Thanks, PureGym.
Negative experience: You have to pay for parking any time you use the gym.Gym 22.99 but end up paying almost £3.00 for parking every time you use the gym.
It is always our aim to provide free parking for all our gyms to make access to the gym as easy as possible! Unfortunately, due to the location of some of our gyms this is not always possible. We can only apologise about this.
Negative experience: The gym is very very crowded, as a result people have to wait too much to do an exercise. In addition, the changing rooms are not very clean, especially on the washing hands area.
Hi. Thanks for taking the time to leave this rating, we are sorry to see it’s only 1 star. We’re always keen to receive feedback so we can improve our service. To do so we do need as much information as possible, if you are able to provide more feedback on why we are not meeting your expectations please get in touch with your Gym Manager directly, pop a note into the feedback box in gym which is regularly reviewed, or you can contact Member Services through the Help & Contact page on the website. Thanks, pureGym
Fantastic experience: Good gym to train in, with plenty of equipment. The staff are friendly and helpful.
Negative experience: At 9.30pm you can't take a shower anymore because the cleaner forbids you to enter. simply absurd all this and nobody controls what happens inside the changing rooms. I would like to know if the gym is open until 11 why the showers close at 9.30pm? I've been a member since the gym opened but I will cancel it immediately because I cannot go home dirty and sweaty in the evening when it is cold outside.
Hi Gabriele. Thanks for taking the time to leave this rating, but I'm sorry to see it's 1 star. We are always keen to receive feedback so we can improve our service, but it would help us if you could get in touch directly to provide more information about where we may be able to improve. We'd love to talk to you in more detail, so if you have feedback the best way to pass it on for practical action is always to get in touch directly with the Gym Manager. You can approach them in the gym or leave a comment in the feedback box as this is regularly reviewed and will be taken into consideration for updates and improvements, or you can contact Member Services.
Positive experience: Very good gym, nice atmosphere and PTs are helpful. My only issue is that it doesn't have any punching bags but that's a minor problem.
Hi Emily. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. If you have any other feedback to give us then do get in touch with the branch staff locally or contact PureGym Member Services. Thanks, PureGym
Negative experience: This gym is awful! A male cleaner came into the changing room when I was taking shower. When he came to clean near my shower he did not leave so I could get dressed, I just had to wait in shower for at least 10 minutes before he left. When I complained they told me they had had similar complaints before! How is that acceptable! When I reported this, no one really do anything about it! I could only cancel my membership and don't recommend anyone else goes there.
Hi Yang. Thanks for taking the time to leave this rating, but I'm sorry to see it's 1 stars! It would really help us if you could get in touch directly with the Gym Manager/Member Services to provide more information (such as date and time or names etc.) so it can be properly investigated. If you have more information/feedback/suggestions/concerns the best way to pass it/them on for practical action is always to get in touch directly with the Gym Manager. You can approach them in the gym or leave a comment in the feedback box as this is regularly reviewed for updates and improvements. Thanks, PureGym
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