Information about Welcome Gym Maidstone
ME16 0DT, Maidstone
Opening hours
- sunday: 8h-18h
- monday: 6h-22h
- tuesday: 6h-22h
- wednesday: 6h-22h
- thursday: 6h-22h
- friday: 6h-21h
- saturday: 8h-18h
At Welcome Gym we aim to offer good quality gym facilities for the cheapest price.
Welcome Gym is the trading name for The Fitness Trust, a Community Benefit Society registered under the Co-operative and Community Benefit Societies Act 2014, registration no. 7401 Head Office Address: The Fitness Trust, c/o Welcome Gym, Amersham Road, Chesham, HP5 1NE
Our comment from FitFit UK about Welcome Gym Maidstone:
Welcome Gym Maidstone is a fantastic fitness center that prioritizes cleanliness, friendliness, and value for money. With a variety of equipment and facilities catering to all fitness levels, your workout experience is guaranteed to be both enjoyable and effective. The staff members are described as helpful and knowledgeable, creating a welcoming and motivating atmosphere.
Key features include:
- Clean and well-maintained facilities
- Friendly and professional staff
- Reasonably priced memberships
- Spacious gym area with various equipment
- Swimming pool, sauna, and steam room
- On-site café offering good food
- A range of fitness classes suitable for all levels
Some users have noted areas for improvement, such as the occasional crowding in classes and the removal of the jacuzzi. Additionally, access to facilities can become limited during peak times. However, the overall sentiment remains positive, reinforcing its reputation as a top-notch fitness destination in Maidstone. Whether you are a local or just visiting, Welcome Gym is highly recommended for your fitness journey!
Welcome Gym Maidstone: Opinions
Fantastic experience: Very good gym .Clean ,very nice staff , good price .
Fantastic experience: Visited the café part. Good food good cup of tea wonderful people. Well worth a visit.
Fantastic experience: Friendly staff,knowledgeable, has everything you'd want from a gym equipment wise too. Good value for money.
Fantastic experience: Great gym and facilities.
Positive experience: Great little gym at a fab price...you have to be quick to get on the studio sessions and spin classes when they release them for booking but over-all has everything you need to enjoy fitness
Fantastic experience: Love this gym, plenty of space and lots of machines and weights. Steam and Sauna and warm swimming pool. Staff are very friendly and helpful. Lovely cafe and prices are very reasonable. Recommend the PT sessions.
Fantastic experience: One of the nicest, cleanest sanctuaries you could find yourself at. Friendly, helpful staff and plenty of activities and more importantly space to work out and a warm pool etc. Lovely cafe too as the service in the Dunelm one isn't that good.
Fantastic experience: Really enjoyed this gym, went as a one off with a family member as they had a free trial for a day. A decently large gym area with lots of equipment along with a pool, sauna, steam room. It seemed quite quiet which was nice and would recommend to attend this gym if you're local.
Fantastic experience: Welcome Gym in Maidstone is a fitness haven that truly lives up to its name! From the moment you step in, you're greeted with a friendly and motivating atmosphere. The facilities and equipment cater to all fitness levels, making every workout enjoyable and effective. The staff are not only professional but also incredibly helpful, ensuring a positive and inclusive environment. If you're looking for a gym that feels like home and offers top-notch fitness resources, Welcome Gym in Maidstone is the place to be. Five stars all the way!
Positive experience: Pool be nice if some members would be mindful and Shower before they get in the pool. Gym Needs positive ambience music not start the day with positivity to listen to negative news on the TV’s. Shower mirror needs to be cleaned hard water on mirrors. Ceiling in shower area needs a good paint think membership should be £35 max! All in all till my pool is finished I will continue
Positive experience: I really like the gym. The pool is a bit crowded and I would like more aqua gym classes
Negative experience: The gym has very unpleasent staff, i paid for a membership and i am suppost to have a free parking space but these greedy people have sent me ticket for parking. they dont give any clear instruction for the parking or to put registeration in the tablet. Really unrecommended gym. you pay but in the swimming pool if your not swimming you will get told to get out, doesnt make since.
Positive experience: It was ok and I go swimming there
Positive experience: Nice staff but Clunky to get a day pass online but decent place loves the sauna and steam room shame the weight room in the gym is small but if going for other bits and ease of access a good gym
Fantastic experience: Brilliant Gym. Friendly staff and lovely facilities.
Thank you for the super review :)
Fantastic experience: Great gym with really friendly, helpful staff.
Thanks for leaving us such a great review Debbie :)
Negative experience: Avoid this gym like the plague. I went to have a look at their facilities with intentions of joining. I literally parked there 25 minutes and received a £60 parking fine. There was no one in reception I waited almost 10 minutes and eventually decided to just go through and have a look. When I received the fine I was told via email ( you cannot speak to anyone on the phone as well as see no one at reception, does any humans work there!) that send the fine to them and it will be sorted. Then I received a later email which said we cannot do anything about it and whoever sent the original email made a mistake and shouldn’t have said they could do something about it. I know if they had wanted to they could have cancelled the fine they just don’t care, in this financial climate when people are struggling to put food on their table this gym is ripping people off big time. Call themselves “Welcome Gym” I think they need to reconsider their name! If you don’t want to be ripped off stay away from this gym!
Hi Michaela, I am sorry to read this - perhaps you can inform us who emailed you so we can discuss this with them. Thank you
Fantastic experience: Great gym with excellent facilities. Courtney is the best PT I've ever had! She pushes you to do more and try harder to reach your goals. Her fitness programmes keep you on track in-between PT sessions.
Thank you for the great review Vicky and lovely feedback on Courtney :)
Fantastic experience: Good facilities, great staff. Glad I joined
Thank you for the super 5* review :)
Negative experience: They have found an easy way of making money.If you just go to gym's area even by mistake,they give you parking ticket rightaway.
Hi, I am sorry to read this! We make it explicit on our website and club entry that your registration plate must be entered onto the screen to avoid parking charges. The club do not have any association with the parking so if you have been charged I can only apologise for this. We are working with the parking to enable our members to have free parking.
Fantastic experience: Wonderful
Thank you :)
Fantastic experience: Great gym. Everything you need plus a swimming pool and sauna. Always clean and tidy and plenty of classes to get involved with. Lovely staff too.
Thank you for the super 5* review Simon! Your words are really appreciated.
Negative experience: I came to see the gym and possibly apply for a membership. Guess what. I got a parking ticket
Hi, I am sorry to read this! We make it explicit on our website and club entry that your registration plate must be entered onto the screen to avoid parking charges. Did you raise this with the club at the time?
Fantastic experience: Great gym offering real value for money! Classes for all standards with very knowledgeable instructors. Easy and efficient booking system. Added bonus of the swimming pool, sauna and steam room!
Thank you for super 5* review Holly! It is really appreciated :)
Fantastic experience: Box n burn is one of the best classes! Excellent workout, good music and fun! All instructors are fantastic at welcome gym, they are extremely helpful, friendly and easy to approach! They have a great personal training team, Simon is a brilliant PT!
Thanks for the wonderful review :) I will be sure to pass on your kind words.
Negative experience: This review is based mainly on my efforts to join this gym. I had questions that I could not find answers for on their website. So I emailed through the website, as no telephone number is provided. I got no response. So one evening I drove to the gym. The front desk was unmanned so after waiting a while I helped myself to a pen and paper. I wrote a note asking that they call me as I wanted to join but had questions. They never called. On the plus side the members coming and going looked happy. But I joined a different gym. They were very welcoming.
Hi, firstly on behalf of the club I can only say how very sorry we are to read of your experience. This isn't what we expect and it is frustrating to to hear you didn't get a reply. Whilst I appreciate you have moved onto a new club. Perhaps you would be so kind to share the questions you had so we can help others who may have similar questions in future. Thank you
Positive experience: Good gym, nice pool and there’s never been a time where I thought it was too crowded. Only one small downside is that some of the equipment is slightly dated
Thank you for your lovely review! I will be sure to pass your comments to the club on the equipment. Thank you :)
Fantastic experience: Good gym. Friendly staff
Thank you for the 5* review :)
Fantastic experience: Disabled visitor who made use of your excellent clean and airy café and facilities. Staff very friendly, helpful and welcoming with no pressure to vacate the table. Makes a pleasant change in these times of quick turnover coffee shops. Thank you.
Hi Michael, thank you so much for your review - I am pleased to read how welcome you felt at the new Leaf Cafe.
Positive experience: I joined couple of years back. Nice & clean gym with decent equipments, excellent staff. It used to be excellent gym but I would rate as good now. I am only having following concerns- 1. Classes booking system. Whenever I want to join any class always waiting or full. 2. Jacuzi is closed permanently. 3. There used to be a family swim which is closed during covid & gym hasn’t started again. My kids are taking swimming lessons here but can’t practice now.
Hi, thank you for your review of the club. The Jacuzzi closed during covid and following new guidance on health clubs we do not feel it fits new guidance and therefore this will never reopen. Sorry :( - I also advise classes are released at 6am for the class a week ahead. I hope knowing this helps secure the classes you'd like to attend. Thank you
Fantastic experience: Joined in November and haven’t looked back since. This gym is perfect for everything you would need at a great price. The classes are what gets me motivated, always so enjoyable and welcoming! I’ve tried classes such as combat, Pilates, yoga, spin and circuits with Jo, Lauren, Laura and Elliot so far and looking forward to trying more! All gym staff are friendly and knowledgeable and always happy to help you. The facilities are great too, often finishing a workout with a swim and sauna. 10/10 for me
Thank you for the wonderful feedback on the club and all of the team :) :)
Positive experience: I'm quite impressed so far with this gym, its clean, not too busy, and staff are helpful. The only downfall is that the gym equipment is a bit of a mix match, and that only bothers my OCD, and weirdly the changing room floor is unnaturally cold.
Hi, thank you for your great star review and feedback which I will pass onto the club.
Fantastic experience: Great atmosphere and friendly, helpful staff.
Thank you for the great review Janice!
Fantastic experience: Nice gym, nice people and a great atmosphere.
Thank you for the great review :)
Fantastic experience: Great place to be, the staff are always helpful and very welcoming! Simon in particular is a great PT and would highly recommend his services!
Thank you for the great star rating and lovely feedback on Simon :)
Fantastic experience: Great gym with a lovely atmosphere. Really enjoying my PT sessions with Courtney, she’s so motivating and I’m already seeing results! Always look forward to each session. would 100% recommend!
What a super review! Thank you. I will be sure to pass Courtney your lovely words.
Fantastic experience: I have been coming to welcome gym for just over one year now and I am so happy that I have joined, all the staff have made me feel extremely welcome and they are all super friendly, even on a Sunday morning. I have been to many gyms over the years, but this is my favourite and I will be staying a long time. Dee has been very encouraging with my workouts and has even took time out to show me some tricks of her trade….she’s great. Not to forget Lauren and Courtney, they too are a great asset to the gym, Lauren with her little friendly face, in fact she’s so friendly that we made a song up about her, it goes………… Oh Lauren you are so lovely, ohh Lauren you are so friendly, Lauren, ohhh you are the bestest and friendliest ever ….ooohhhh We love you Lauren……. And then we felt bad, so we made up a song about Courtney……. It’s easy to learn….. you just change the word Lauren for country and hey presto! Can’t wait to see you guys after you read this
Aw! Thank you for such a super review of the Maidstone club. We are now all singing your song :) Welcome Gym's connect is to make people feel welcome so I am so pleased to read your review.
Fantastic experience: Courtney is the best PT I’ve ever had!! She’s really improved my fitness and thanks to her for the first time in 3 years I’ve not focused on the number on the scales and actually seen an improvement without having to diet 10/10 would recommend
Thank you for the lovely feedback on Courtney, I know she will be delighted.
Positive experience: Really good gym friendly staff and very clean facilities made to feel welcome (no pun intended)
You can use the pun :) That's exactly what we aim to be. Thank you for the lovely review.
Fantastic experience: Staff are lovely people. Lovely place to work out and exercise. Gym classes are always fun and hard working. Everyone is always included no matter who you are. Everyone is friendly including the people who enter the gym. Cafe area has nice seating and a good range of healthy supplements. Gym areas are tidy and clean as well as changing rooms. Toilets are always immaculate. Favourite PT would either have to Elliot or Jane. Jane because of how welcoming and enjoying her classes are. And Elliot who is see as an idol/ role model. All staff are amazing and there are no negatives for any who work there, these are just my personal opinion. {edit} Only slight problem is maybe removing the jacuzzi from the advertisement photos as customers may be expecting it? Just a thought
Thank you so much for the wonderful feedback on both the club and our team - we really appreciate it.
Fantastic experience: Great gym great classes and great staff. What’s not to like
Thank you for the super kind words Shirley :)
Fantastic experience: I’m pleased that some more varied classes have started to appear; there’s something that appeals to almost everyone now. Friendly staff, who listen to the members opinions, makes the atmosphere here very comfortable.
Thank you Kirsty! We are pleased the updated class timetable is working for our members.
Fantastic experience: I’ve been at Welcome Gym for over a year now and can certainly recommend it. There are many different exercise classes to choose from for all types of abilities and the instructors are really friendly. The gym equipment is of a good standard and well maintained. Recently opened is a little cafe, ideal for grabbing a coffee after the workout or meeting a friend there for a cuppa.
Hi Claire, thank you for the wonderful review of our facilities. Pleased to hear the cafe is being enjoyed too :)
Fantastic experience: Nice gym! Great mechines.
Thanks for the great review Scott!
Fantastic experience: Excellent service. Friendly staff. Very clean facilities. Great steam room and sauna
Thank you for the great review!
Negative experience: Is good gym but unfortunately the machine is not working and damage most of equipment is very old if you want to build up your body is not good place
Hi, Sorry to see your review and wording. We will raise this with the club to establish what isn't working - if you have any further information on what is damaged please do come back to us. Thank you.
Fantastic experience: Well equipped gym.Supportive and friendly staff.Feels welcoming with a comfortable place to sit and eat after exercising.
Thank you for the lovely feedback! Pleased you are enjoying our new leaf cafe.
Fantastic experience: Great gym
Fantastic experience: Very friendly and well equipped. Reasonable prices and you don't have to be locked into a long contact.
Thank you for your review and kind words Brian :)
Fantastic experience: During covid I truly struggled with my health both physical and mental. I dropped in one day and thought let's give this a go and now it's been one of best things I've ever done. I have found a way to de-stress, look after myself. But most of all I have found out that you really can do anything when you put your mind to it and with help, guidance and encouragement . A huge thank you to welcome gym and especially Simon a great guy all-round but also a fantastic PT.
Hi Jodie, thank you for the super review! More importantly, well done! Getting going is always the hardest part.
Positive experience: Looks good
Thanks for the review!
Fantastic experience: I joined here in July, and I have to say it's a great gym...staff are really friendly. Having paid for the year, it's motivation to go often. The equipment is good and it's very local to where I live. The only thing i would be critical of is poor WI-FI, otherwise keep up the great work!
Hi Darren, thank you so much for the super review on our gym! We are pleased you are enjoying it.
Negative experience: My first experience and the last one... We went there thinking of using the jacuzzi and saunas, but what? Jacuzzi closed. It would be ok if we had been informed about this in advance by the lady at the reception desk before paying. Therefore, one star for customer service.
Hi, I am sorry to read your feedback. The Jacuzzi at the club closed a couple of years ago now, so I doubt the reception team would have thought to say as it's been such a long time. I am however sorry to read that this impacted your experience of Welcome Gym.
Positive experience: Nice but not great ... studio floor was slippery steam room lighting was poor
Hi Andy, thank you for taking the time to leave and a review and for your feedback. I will be sure to pass this on to management as the studio floor should never be slippery. Thank you
Positive experience: Well run Gym good location
Thank you for the great comments :)
Positive experience: Great swimming pool and sauna and steam room haven't been up the gym yet on 1 of my days off when j got the energy just disappointed the jacuzzi is not there anymore
Thank you for the lovely review of our club! I am sorry you miss the jacuzzi - we are hoping to make more use of that space soon
Fantastic experience: Great gym, really friendly staff. Affordable price and provides everything you need to help you on your fitness journey. The app is a nice addition, you can see how busy the gym is in real time and book classes. They also do a taster session with one of their PTs for new joiners (I haven't tried it yet but it's a nice touch). Pool is good, possibly smaller than other gyms around but suits my needs.
Thank you for the great review Charlotte and it's so good to read how handy you find the app :)
Positive experience: Not the cleanest or the most equipment. But good overall feeling and nice and friendly staff
Hi, thank you for leaving us a a review! I will be sure to pass your feedback to the club on cleanliness as the clubs should always be tip top.
Negative experience: 4-5 times over the last month the gym has shut without giving any notice to members. Each time I turned up simply to see the lights off and doors locked. No apologies, no compensation for time wasted - very poor.
Hi Matthew, thank you for leaving us a review. The building had a severe issue with electricity and we were unable to open. But I can assure we sent emails, app notifications and kept social media upto date on the situation. perhaps you can get in touch to check your details with the club.
Fantastic experience: Always friendly.and welcoming. Lovely and clean. Don't feel judged by my weight.
Thank you for the lovely review! Welcome Gym aims to make everyone feel welcome, so I really pleased you have felt this :)
Positive experience: Only swim but live it
Thanks Lynn! Pleased you enjoy the pool :)
Negative experience: Nealgeorge4343
Hi, I am sorry read your one star review - perhaps I could ask you to get back in touch with further detail on your rating.
Positive experience: I have only just joined not been there yet as I received membership number eventually!! But now cannot download app in order to gain Access to the gym...I'm wondering now is this worth the bother and hassle its causing me...I await ur reply Thankyou
Hi Janet, have you solved this issue? You just need your email address and password to enter the app and not a membership number. Please do come back to me so I can look to help you. Thank you
Fantastic experience: Brilliant here not crowded take my service users there as quiet staff a friendly and helpful
Thank you for the superb review!
Fantastic experience: My wife & I love it. Just a shame that the jacuzzi still not working and may not be reinstated!
Thank you for the fantastic review Mark.
Fantastic experience: Friendly staff good selection of equipment
Thank you for the great review David!
Negative experience: Very dissapointing Membership service Me and my friend had initially joined the gym for a year' s membership. During the 1st lockdown following Covid we were offered to have a membership freeze and we were pretty my much happy about it. But during the 2 nd lockdown they said they can't freeze our membership but can offer us a discount coupons for a further membership( hence we lost 3 months of our membership.). When we recieved our coupon we were disappointed to know that the coupon will only be applicable for a year worth of membership. How can we trust joining this kind of a gym for another year, if it did not provide membership freeze option in the 1st place. Be very careful when you join with contract.
Hi, thank you for getting in touch and leaving a review. Whilst I am sure you can understand lock down was a bizarre time for all businesses, we approached each one differently to ensure it was fair for all members - both monthly and those that had paid in advance. I can fully understand why you may not want to rejoin annually due to everything that has happened this past year, and I would be happy to look at alternative joining options with a discount, if you would prefer to still be a member. Please come back to me if you would like to discuss this. Thank you
Fantastic experience: Been going for years. Good classes, friendly staff and spotless. Can't fault it
Thank you for the great feedabck Sarah! We are pleased you enjoy the club :)
Fantastic experience: Friendly and knowledgeable staff, good selection of equipment and serious about covid safety.
Thank you Simon! Ensuring members can return and feel safe has been a top prioirty for us, so we are pleased to read you have noticed this. Thank you
Fantastic experience: Welcome Gym Maidstone is a clean, well equipped and professionally operated Gym all with flexible and great value memberships. 5/5 !
Thank you for he great feedback :)
Positive experience: First session today helpful friendly staff
Thanks for the great review Ian and welcome back!
Positive experience: Excellent friendly staff, very happy with hygiene, safety and social distancing protocols. Highly recommended
Thank you for the super review Justin! Great to read you are back and that you have noticed how Covid friendly we are :)
Fantastic experience: Brilliant place very friendly helpful staff always at hand to help and go above and beyond. Nice atmosphere.
Thank you for the super review!
Positive experience: Good service and a good gym to
Thank you for the 4* rating :)
Fantastic experience: Great gym...
Thank you for the great review!
Positive experience: Very quiet Had the pool to myself
Thank you for the great review Angela! Hope you enjoyed the pool :)
Fantastic experience: Gym was quiet,but plenty of stuff to clean and keep safe.
Thank you Tony! We have ensured we have done all we can to reopen safely.
Positive experience: Good place; weights room, cardio section, stretching room, and misc work area in the main gym. Friendly staff and decent prices. 2024 Update: price has gone up over time for not much in difference overall. Still some amazing newer equipment, and a newly added café are great. Mold in the shower cubicles, temperamental shower temperatures, and removal of the jacuzzi in the swimming area is most unfortunate.
Thank you for the great review! We hope you are enjoying being back now we have reopened.
Fantastic experience: Very busy and friendly
Fantastic experience: A really good gym with plenty of equipment to workout .
It's great to read you enjoy the club! Thank you for leaving us a review. Ross
Fantastic experience: Very good
Thanks for the 5* review David!
Positive experience: Very friendly staff and reasonable monthly payments. Quite a small gym and it can get very busy at certain times of say, so can be very hard to park and use equipment and mats.
Thank you for the great review! The club can get busy but we do monitor this and aim to be as proactive as possible during these periods. Thanks, Ross
Positive experience: Jacuzzi seems to have been tiled over since my last visit a couple of years ago. I guess they're expensive to run, so saving money perhaps? Used the gym today, lots of machines of various types, nearly all seemed to be working.
Hi Shaun - thank you for leaving us a review. The Jacuzzi has unfortunately closed and won't reopen. It was primarily down to health and safety after covid.
Fantastic experience: I actually don't mind this gym. Just signed up and I usually try go in the quieter times and the type of people you see are the 35+, they're respectful and most seem friendly. Equipment is pretty good too. Staff seem friendly as well.
Hi Logan, thank you for the super review of the club. Our aim is to ensure everyone feels welcome and can train comfortably.
Fantastic experience: Good clean equipment. Staff are friendly, helpful and keen.
Hi Paul, thank you for leaving us a great review. Ensuring staff are friendly and that members feel welcome if a real priority for us so it is great you feel this way. Thanks, Ross
Positive experience: Clean and good facilities
Fantastic experience: Gera sporto salė,baseinas,saunos.puiki vieta praleisti laiką
Thanks for the 5* review!
Negative experience: One of the ‘fitness instructors’ was very unfriendly, unprofessional and unhelpful.
Hi Ms Smith, I am so sorry to hear of your experience - please could you get in touch to give us some more information?
Negative experience: Sent a enquiry form twice, never got back to me.
Hi Daniel, sorry to hear this. May I ask where you sent the enquiry? Was it via our website? Thank you.
Positive experience: Could do with an update but has everything you need for a gym workout at a very reasonable price
Hi, Thank you for the kind feedback.
Fantastic experience: Nice staff, good facilities
Fantastic experience: Spacious with wonderful classes
Thanks for the fantastic review
Positive experience: Great friendly staff.
Thanks for the great review Glenn!
Positive experience: Reasonable membership rates. Nice pool and jacuzzi. Shame the coffee bar is gone. Terrible machine in it's place! But I'm not there for the coffee!
Positive experience: This is my current gym and I love it, BUT the classes are always fully booked which is so frustrating, and not having a contact telephone number is ridiculous.
Negative experience: Very outdated equipment, and not the cleaniest, over priced for equipment that was there.
Positive experience: Great gym. Too warm. Not much air con.
Fantastic experience: Bruh I don’t go here but those asses ok the picture ooooff me likey :)
Fantastic experience: Great staff, great facilities, great classes. Great gym.
Fantastic experience: Been going for about two weeks now love the gym pool and sauna etc. Changing rooms could do with some new paint. Cosmetic changes. Nice friendly leisure centre with all sorts of class's etc to get involved with. Highly recommended and priced VERY fairly!
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