Information about Macclesfield Leisure Centre
Opening hours
- sunday: 7h-18h
- monday: 6h-22h
- tuesday: 6h-22h
- wednesday: 6h-22h
- thursday: 6h-22h
- friday: 6h-22h
- saturday: 7h-18h
Our comment from FitFit UK about Macclesfield Leisure Centre:
Macclesfield Leisure Centre is a modern and well-equipped facility catering to a diverse range of fitness and leisure activities. Users have praised the excellent range of equipment available in the gym and the spacious, well-maintained swimming facilities, including a large pool that is particularly great for families with children. The centre boasts a friendly, helpful staff, with many expressing appreciation for ongoing support and assistance during their visits.
However, some areas require improvement. A few users noted issues with the cleanliness of the changing rooms, particularly unpleasant odors. Additionally, there were concerns regarding the organization of pool access during busy times, as swimming lessons can occasionally restrict public use.
Despite these minor setbacks, overall feedback highlights the community-friendly atmosphere, a variety of fitness classes, and a lovely café. With ample parking and family-oriented facilities, Macclesfield Leisure Centre is a recommended destination for everyone looking to enjoy sports, swimming, or a good workout.
Key Highlights:- Excellent range of equipment and facilities
- Friendly and helpful staff
- Spacious swimming areas, including a children's pool
- Welcoming atmosphere with café service
- Cleanliness in changing rooms
- Better organization during peak swimming times
Services, Machines and Guided Classes
Macclesfield Leisure Centre: Opinions
Fantastic experience: Excellent range of equipment. It's about to undergo refurb, so check opening times and limited equipment availability
Fantastic experience: Awesome day judging the Deadly Dozen end of season race
Positive experience: Nice big pool. Changing rooms smell like pee .
Fantastic experience: A really lovely leisure centre complex. Complete with cafe. We were a visiting swimming club taking part in a gala there. Apart from one woman ignoring the rules for no air horns, it was well organised.
Fantastic experience: My favourite place to be in the gym great staff there . Very helpful.
Fantastic experience: Dealt with a very lovely, friendly and patient staff member called Michelle. She's a great credit to your organisation. She was very patient during a technical issue I had trying to pay for a year's subscription. Please give her my regards.
Positive experience: Staff on the front desk are super friendly, they are a credit to the leisure centre. I have only used the swimming pool but sometimes the changing rooms are not immaculately clean. They are not bad, and I know it is hard to keep on top of, but I have often had debris on my bare feet when getting ready for swimming.
Positive experience: Love the swimming facilities here, great pool for kids and warm as well unlike most leisure centre pools! Could do with more family sized changing rooms but it’s no issue. Cafe upstairs is good too, lovely coffee and mini soft play area to keeps kids entertained. Perfect!
Fantastic experience: Great facilities and very helpful, friendly staff.
Fantastic experience: Everyone at that gym are lovely I’ve had a few people and the manager that secured my bike from being stolen, they all did an amazing job can’t thank them anymore!
Fantastic experience: My 2nd home
Thanks for the 5* review Linda, Great to hear you're loving your time here at Macclesfield Leisure Centre - Ellie :)
Fantastic experience: Really friendly staff and easy to navigate around the centre.Pool nice and the sauna and steam room well cared for.I will certainly return and encourage friends and family to go along
Hi Tony, Thank you so much for leaving us a 5* review! We're glad you enjoyed the facilities. - Ellie :)
Positive experience: I have signed up for a 12-week class, and was surprised how big the place is and the range of activities.
Hi Ken, Its wonderful to hear you are enjoying your time with us! - Ellie :)
Positive experience: Could be a bit more organised. Facilities are fairly good.
Positive experience: Staff need to learn how to communicate properly with customers.
Hi Roderick, Thank you for taking the time to leave us a review, Were sorry to hear you have had a below par experience at Macclesfield Leisure Centre. Please email us via [email protected] so we can help improve your future experience with us - Ellie :)
Fantastic experience: There’s a young gentleman named Alfie who works there and he is just such a lovely boy. Made my son feel right at home and left us both smiling. Definitely recommend
Hi Ethan, Thank you for taking the time to leave us a 5* review and giving such a wonderful review on our lovely staff ! - Thank you Ellie :)
Fantastic experience: Great place for the leisure activities. All my family members learned badminton in this place and now my kid is playing in competitive tournaments. Great place to get fit, learn new sport and after school & holiday activities for the kids (swimming , gymnastics, trampoline, running, indoor football, squash & etc) It has swimming pool, steam room & sauna and Hot tub is the only one I found missing. Highly recommend to everyone.
Hi Justin, Thank you so much for leaving us a 5* review! So lovely to hear you and your family are enjoying Macclesfield Leisure Centre! - Ellie :)
Positive experience: I am a member and although I haven’t swum there for a few years I use the gym on a regular 2-3 times per week at the moment. My one gripe is that the centre don’t publish a ‘gym etiquette’. My use of some of the machines in the gym is restricted by folks spending minutes at a time browsing or messaging on their phones. I have my gym workout program on my phone to reference machine settings(seat, ankle, weights, repeats etc). Sure I rest or flex between between sets but these people do a 20 second set and then sit for 5 minutes on their phones. I also had a guy do a hands free call at full volume for 5 minutes the other day. I think that a few notices around encouraging people not to occupy machines unnecessarily whilst browsing or messaging on social media and to not take phone calls inside the gym would be useful. People should know better. But obviously some need a reminder.
Hi Johannes, Thank you for leaving us a review please contact our support team via [email protected] who can further help you with your request raised. - Thank you Ellie :)
Fantastic experience: Love this place, excellent facilities and helpful staff.
Hi Andrew, It's so great to hear you are enjoying your time with us at Macclesfield Leisure Centre - Ellie :)
Fantastic experience: Took granddaughter 2 years 4 months. 3 adults and child £18 for an hour of pleasure. Kids pool has a "beach" entrance, so very shallow leading to a deeper pool (large). Very busy on a Friday afternoon, but plenty of room for all.
Hi Eric, Thank you for taking the time to leave Macclesfield Leisure Centre a 5* review, It's lovely to hear you enjoyed your swimming session with us! - Ellie :)
Fantastic experience: Great facility, with everything you would expect at your local LC, good gym, pool, nice cafe. Buts it’s also got a fantastic running track and field. Staff are also friendly.
Hi Peter, Thank you so much for taking the time to review Macclesfield Leisure Centre. It's lovely to hear you are enjoying all the facilities we have here on offer, We can't wait to welcome you back soon ! - Ellie :)
Positive experience: Decent facilities, great gym, pool not available to the public very often, especially at convenient times.
Hi William, Thank you so much for taking the time to leave Macclesfield Leisure Centre a review, Its lovely to hear you are enjoying the Centre -Ellie :)
Negative experience: What was once a great swimming facility is now bordering on poor. Even when listed as 'general swim' there are often lessons taking place that severely restrict or deny access to either pool, MANY others have made similar complaints to us too. The WHOLE children's pool was off limits to parents the other day when clearly only ONE child was having a lesson !!!. The clear side of the main pool had young children constantly in the way of length swimmers as they were not allowed to use the childrens pool (even the empty side). And which complete moron signed off on the recent sloppy refurbishment of the changing area ?, floors don't slope towards drains causing pools of water and the tiles are incredibly slippy when wet !!. My partner was so lucky to have me at her side when she slipped by the pool showers a few days ago and I managed to catch her !, witnessed by one of the lifeguards. Also the disabled rooms get unbelievably hot as the ventilation is so poor, is it even functioning at all ?..... We now expect generic and poor excuses in reply.
Hello Richard, It's disappointing to hear you have had a low pare experience at Macclesfield Leisure Centre. Please can you drop us an email via [email protected] so our Macclesfield Leisure Centre General manager can discuss the raised points directly with you. Thank you - Ellie :)
Fantastic experience: Superb facilitues and great support for our LGBTQ+ community football session.
Hi Sue, Thank you for taking the time to leave us a 5* review, I'm glad to hear you are enjoying visiting us! We will see you again soon - Ellie :)
Fantastic experience: Great place, had everything you need for a good workout.
Thank you so much for taking the time to leave us a 5* review, Amazing to hear you are enjoying Macclesfield Leisure Centre! - Ellie :)
Negative experience: Very expensive for swimming lessons . Doing the same thing each week ! Emailed to discuss issues and hadno reply ?
Hi Paul, It's disappointing to hear you have had a low par experience at Macclesfield Leisure Centre, If you would like to share your experience and questions with our Customer Experience team please get in contact with them via [email protected] - Ellie :)
Fantastic experience: Had great fun with my Grandson on a very wet school holiday day.
Thank you for taking the time to leave us a 5 * review Annette, Lovely to hear you and your grandson enjoyed your time with us! - Ellie :)
Fantastic experience: Great place to go for exercise and meeting with people
Thank you for the 5* review of Macclesfield Leisure Centre Chris. We're glad the centre has allowed you to socialise and meet new people! -Thank you Ellie
Fantastic experience: Wow what a great place so clean modern and swimming pools are amazing for adults children scuba diving. Deep end 3 Metres. Would recommend
Hi Sarah, Thank you so much for taking the time to leave us a 5* review! It's so nice to hear you would recommend our lovely leisure centre we can't wait to welcome you back soon! -Thank you Ellie
Fantastic experience: Good squash court. Showers near squash court not working.
Thank you for taking the time to leave us a 5* review Ipyana, It's lovely to hear you enjoy our squash court! I'll have a chat with the site time to check the progress on repairing these showers, thank you for taking the time to leave your feedback! - Ellie :)
Positive experience: Great friendly staff vary clean
Thank you for taking the time to leave us a review Donald! - Ellie:)
Positive experience: Nice set up. Good staff and decent facilities
Thank you so much for leaving Macclesfield Leisure centre a review! please let us know how we can make it 5* by emailing us via [email protected] - Ellie :)
Fantastic experience: My grandson loves the small pool, perfect for non swimmer's because you walk into the pool starting from no water to gradually getting deeper, but not too deep. Perfect
Thank you for taking the time to leave us a 5* review Jackie! We're so glad to hear you're having a good time swimming with your Grandson here at Macclesfield Leisure Centre. - Ellie :)
Fantastic experience: Just started back swimming after a long break. Very friendly and helpful staff
Thank you for leaving us a 5* review Gerry! We're glad you're getting back into Swimming! :)
Fantastic experience: Great place to get fit. Lots of variety of group workout classes.
Thank you for taking the time to leave us a review! I'm thrilled to hear you are enjoying your workout classes with us! :) - Ellie :)
Fantastic experience: Very good
Thank you for leaving us a 5* review Wendy! - Ellie :)
Fantastic experience: Fantastic centre, much better then wilmslow.
Hello, Thank you for taking the time to leave us a 5* review. Please may you expand on the issues raised by emailing [email protected] - Thank you Ellie :)
Fantastic experience: Great facilities, helpful and friendly staff. And a great cafe thrown in! Recommended.
Hello, Thank you for taking the time to leave us a 5* review! I'm so glad to hear you enjoyed your time with us- see you again very soon! :)
Positive experience: Lovely staff and building but a bit expensive!
Hi Harry , Thank you for taking the time to leave us a review voicing your feedback! If your not already have you explored our Membership options? This can often work out a lot cheaper than pay as you go :)
Positive experience: Modern 'out of town' building with extensive facilities, including large pool areas, gyms and a cafeteria.
Thank you so much for taking the time to leave us a 5* review! I'm glad our centre impressed you we hope to see you again soon! - Ellie :)
Fantastic experience: Better than expected tbh, nice and quiet on a Saturday lunchtime and very relaxing. Not cheap mind, at £6.85 (I think) for a swim...
Hello Graham, thank you for the 5* review! If you are looking to come for a swim regularly or use our gym facilities taking out a membership would be a much cheaper option. Next time you visit us have a chat with the lovely staff on reception :) Thank you Ellie :)
Negative experience: Hygene is poor, especially in the changing village. The smell of urine and human soil is constant. Concerning stuff really. I hope this comes to the forefront of your priorities considering what the entire world has just been through. H/s should be number 1
Good Afternoon, Thank you for expressing your feedback, Customer experience is always at the forefront of our minds and we take all feedback seriously. I will raise the odours mentioned with the site team and get to the bottom of this ASAP. - Thank you Ellie :)
Fantastic experience: Excellent facilities and always clean. Café has great selection and very reasonably priced, love the carrot cake
Hi Scott, Thank you for the 5 * review! We love the carrot cake too :) - Ellie :)
Fantastic experience: Swimming much more organised
Hi Lesley, Thank you for taking the time to leave us a 5* review! We're so glad you're enjoying our centre. Thank you - Ellie :)
Fantastic experience: Staff are always friendly and the gym is clean and modern. The small swimming pool is great for younger children.
Thank you for the 5* review Laura - Ellie :)
Fantastic experience: Brilliant facilities, friendly staff, also was a huge support in a recent community fundraiser/ donation event
Hello, Thank you for taking the time to leave us a glowing 5* review! We're thrilled to hear you enjoyed the facilities at Macclesfield and we hope to support further in future community fundraising events! - Thank you Ellie : )
Positive experience: For a dated building, it's had a brilliant re-modeling. Feels very welcoming and secure at the entrance, with polite & efficient staff. My grandson was involved with the holiday sports club, which gave him a variety of things to occupy him, and that's a task in itself. I've not experienced the gym or pool, but if it's as professional as the arena, it should be OK
Hello Rob, Thank you for taking the time to leave us a review! I'm so glad to hear your grandson enjoyed our Multi-Activity days, we hope to see you both back very soon! You should give our Gym and Pool a try :) - Thank you Ellie :)
Fantastic experience: Thankfully a lot better now smell has been sorted
Hi Jane, Thank you for the 5 star review! can you please contact us via [email protected] with more information on the smell mentioned? - Thank you Ellie :)
Fantastic experience: Great facilities for all levels of fitness, big gym, loads of classes and a nice cafe with lots of options.
Hi Sophie, Thank you for leaving such lovely feedback It's great to hear you're enjoying all the facilities at Macclesfield! -Thank you Ellie:)
Fantastic experience: Great range of classes. Clean facilities
Fantastic experience: Well equipped gym and full range of facilities
Hi David, Thank you for taking the time to leave us a review, were so pleased to hear you are enjoying Macclesfield Leisure Centre - Ellie :)
Fantastic experience: Absolutely brilliant were very helpful staff really nice too
Hello Sharon, Its so lovely to hear you enjoyed your time with us! Thank you for leaving us a review - Ellie :)
Positive experience: Facilities go Nice size site. Considering it's a public service. Staff would benefit from developing customer service and improving their communication skills.
Hi Annie, Thank you for leaving us a review we welcome all feedback and are keen to hear more about your time at Macclesfield Leisure Centre please drop us an email at [email protected] Thank you - Ellie :)
Fantastic experience: Staff are brilliant here.Went today first time,lady on desk explained everything very well,couldnt be more welcoming to me.Return a must!! TY
Hi Paul, Thank you so much for this positive feedback it's so lovely to hear! - Ellie :)
Positive experience: came here a couple years ago for a swimming gala, i found that the water was really thick and slowed me down, this caused me to come last. with this in mind i decided to return for a leisurely swim with my autistic friend to see if the water conditions had improved. my friend found it really difficult to swim and almost drowned twice, i wouldn’t recommend drinking the water either, it tastes of chlorine and it gave me a migraine.
Hello Coco, Thank you for leaving us a review we're keen to hear more about your time at our pool please email us on [email protected] so we can hear more of your feedback :)
Fantastic experience: Hi this is a amazing swing pool gim and mare just one thing about one man in his 40 he was working 18:32 on Tuesday 3 January and me and my family when into the Big pool and we when to the Deep end the man said that he can not go into the deep end because he can not talk he 8 and we say why not and he says that he had to Do a lap and he Did it But still not and then we all ask why not he snapt he say horrible fings to us and 1 min later a 4 year old was jumping he Did not had to Do a lap and that's why I think he sod Be fired
Positive experience: Great with good facilities, far better than Wilmslow Leisure Centre
Positive experience: Use the pool regularly, the centre manages the number of people really well One improvement, could be an earlier evening lane swim
Fantastic experience: Well equipped gym and a decent cafe
Negative experience: Misleading website. I was down visiting my Father for the weekend and checked the website that says you can use the gym as a visitor for only to arrive and be told I would need to pay a £20 joining fee to then pay a visiting fee to use the gym. A great community approach from the local leisure centre.
Positive experience: Definitely improved from what it used to be, if they didn’t update the changing rooms I probably would have given it a 2
Positive experience: Kids love swimming lessons here. I think it's a good place to take your children and teach them a great life skill
Hi Michael, Its lovely to hear your children are enjoying swimming lessons with us! please let us know how we can make your experience 5 star by emailing us via [email protected] - Thank you Ellie :)
Fantastic experience: Very friendly staff. Great facilities
Thank you so much for taking the time to leave us a 5* review! :) - Ellie
Fantastic experience: A very good leisure centre, very clean and well run.
Positive experience: Much improved since my last visit which was pre covid
Positive experience: Great for todlers as the kids pool is the perfect depth Clean and plenty of parking
Positive experience: great gym excellent equipment and not overly busy.
Fantastic experience: Used swimming baths. Nice and clean changing rooms. Handy lockers and good amount of showers and changing rooms.
Fantastic experience: Great learner swimming pool. Water isn't too cold. Brilliant for both my toddler and older kids (4+5)
Positive experience: Good place to visit with family or friends for playing badminton, indoor football, basketball, table tennis. Swimming pool is also good enough. Have never used gym but it is equipped with lots of machines. Parking is available on site.
Positive experience: Clean, tidy and reasonably priced entertainment
Fantastic experience: Great for the kids football ⚽️
Positive experience: Nice facility, but the changing rooms for the swimming pool could be a bit cleaner. My toddler loves his swimming lessons there though :)
Positive experience: First time I've been since it got done up I took my grandson to his swimming lesson works out £7 a lesson for 30 minutes bit steep It use to be £3 for a hour when my kids were small Huge Free Carpark Disabled Friendly Carpark Blue Badge Holder Car Spaces Disabled Friendly Restrooms Disabled Friendly Building Lift to other floors Clean Premises Clean Restrooms Method of Payment Cash or Card
Fantastic experience: Set in the suburbs of Southern Manchester a real nature paradise ( almost). Great facilities for the local community. The evening we attended was a beautiful summers evening. The athletics track is set behind the stadium with a separate car park.
Fantastic experience: Plenty of parking spaces. Easy to find
Fantastic experience: The gym opens 6am weekdays and 7am weekends. It is well equipped with fitness machines, a separate weight area, and cardio machines suporting running, rowing, cycling, elliptical cross training, stair climbing etc. In addition it has a friendly atmosphere, and good support and advice from the staff.
Fantastic experience: Clean changing rooms pleasant staff.
Thanks for the 5* review Laup. Hope to see you again soon.
Positive experience: The gym can get quite busy after school times as it is right next to fallibroome academy, but the facilities are good and the classes are really well led.
Thank you for your feedback, if there is anything we can improve please do not hesitate to get in touch. thanks Ploy
Negative experience: Good swimming facilities but no cafe facilities were open after 5.30pm during a major swimming gala, attended by a few hundred people. The vending machine was out of order, and no snacks or drinks were available for spectators. Surely the cafe should have stayed open later, to generate much needed extra revenue.
Fantastic experience: Very modern leisure centre with a light and airy swimming pool area. The beach effect of the small pool is ideal for little legs, and the large pool is a great size. The changing rooms are a changing village approach, which makes it so easy when you're with the family. All the facilities are so clean and well maintained.
Thanks for your 5* review. Delighted you enjoyed your time and hopefully we'll see you again soon
Fantastic experience: My daughter is having swimming classes she loves them
Thanks for your 5* review. Delighted you enjoyed your time and hopefully we'll see you again soon
Fantastic experience: Everything you need in order to feel good, if you're into outdoor games. Totally recomand
Thanks for your 5* review. Delighted you enjoyed your time and hopefully we'll see you again soon
Fantastic experience: Excellent facilities available at this leisure centre, the cafe was a nice clean and tidy area to sit and relax in, seemed a very busy place lots going on.
Thanks for the 5-star review Rachele, appreciate you taking the time to leave your feedback alongside the rating. Glad you had a good experience at Macclesfield Leisure Centre and hope to see you back again soon!
Negative experience: Learner pool temperature is too cold. 2 year old was shivering within 15 mins. Spoke to other parents who agreed. Not suitable for babies at this temp. Kids with wetsuit type costumes seemed OK, so bring these if you have them!
Fantastic experience: Very friendly staff excellent gym!
Thanks for the 5-star review Heather, appreciate you taking the time to leave your feedback alongside the rating. Glad you had a good experience at Macclesfield Leisure Centre and hope to see you back again soon!
Fantastic experience: Great facilities - gym is spacious with many equipments and never too crowded. Staff are great and extremely helpful.
Thanks for your 5-star review, Brenda. Appreciate you taking the time to leave this lovely feedback. Delighted to hear that you're having a great experience at Macclesfield Leisure Centre. Cheers, Liam
Positive experience: Nice big free car park but the water was way too cold and cloudy.
Fantastic experience: Nice warm welcome well equipped busy at certain time and very clean.
Thanks for your 5-star review, Pete. Appreciate you taking the time to leave such warm feedback. Fantastic that you're pleased with your experience at Macclesfield Leisure Centre. Take care and hope to see you again soon. Thanks, Liam
Fantastic experience: Excellent swimming Pools, Natural light and spacious seated viewing gallery. Very clean modern well equipped leisure facilities with a cafe on the second floor. Nice atmosphere professional polite and friendly staff.
Thanks so much for your 5-star review, Alicia. Appreciate you taking the time to share your feedback and we're delighted you had a great experience at Macclesfield Leisure Centre. We do set high standards for ourselves with regards to hygiene, cleanliness and customer service so it's brilliant these expectations were met! Take care and hope to see you again soon. Thanks, Ellie :)
Negative experience: Normally, me and my family have a good experience here at Macclesfield Leisure Centre, however today, I was completely appalled. First of all, we arrive at the reception at 10:55 (Sunday). Reception staff said there was a 30 minute wait to get into the pool as there were lessons on (who puts lessons on on a Sunday?!) So we waited in a queue of people, and it was getting to being a 50 minute wait. However, the queue started moving so we stayed put. When we finally were able to get into the changing rooms, they smelt horrid (worse than usual) We got into the family changing rooms, got changed and headed into the pool. Got into the big pool, was absolutely freezing (What the heck) It was never usually this cold. And the lifeguards were even worse. They can always find something to get at you about. My smaller cousin jumped off the steps into the pool, and the lifeguard said "Don't jump from the stairs". What is this? Everyone does it when their little. And also, the lifeguards told her off for squealing (because she was having fun) and they said to stop so they could hear someone if they were drowning. Terribly rude and stupid. The only good thing was the communal showers. They were warm not like usual. The showers with the locked doors were working horribly though. You press them, they stay on for 5 seconds and you have to press them again. Repeat and repeat (until you eventually get bored and have had enough). I hope you improve in future, because me and my family have not been impressed. Awful
Hi Dan, thanks for taking the time to share your feedback from Sunday and apologies your experience fell below the high standards we set for ourselves. As you'd expect, the pandemic has had a massive impact on our delivery of the Learn To Swim swimming lessons with a big backlog of learners keen to continue their progress and indeed catch up on the learning time they've missed. To cater for these learners, the Sunday swimming lessons have been in place since July. However, as the demand for weekend family swims increased since re-opening we added in the Sunday morning session in early September by setting up the pool as half lessons, half family swim. This happy compromise is intended to allow learners to learn and families to continue having fun in the pool in the morning before the entire pool opens up to the public from midday for the General Swim session. Apologies again for the waiting time you experienced on this occasion. The centre management team will look into the other points raised in your feedback. If you'd like to get in touch about any of this please do contact us at [email protected]. Thanks and take care, Liam
Positive experience: Only take daughter once a week for swimming
Thanks for your review, Edith. Hope your daughter is having a good experience at Macclesfield Leisure Centre with her swimming! If there's any feedback that will help us get to a 5-star rating do let us know at [email protected]. Take care and see you soon!
Fantastic experience: A member of everybody, so can use the facilities frequently. The swimming pool and changing rooms are kept clean. The staff worked very hard during the restrictions ensuring our safety.
Hi Annick, thanks for such a wonderful review of Macclesfield Leisure Centre. The team were really made up to hear their hard work is resulting in a positive member experience at site. Thanks for sticking with us through the tough times we've all had recently! Take care, Liam Everybody
Fantastic experience: Great refurbished center, facilities much better
Thanks for your 5* review Stacey, appreciate you taking the time to leave your feedback alongside your rating. Delighted you're having a great experience at Macclesfield Leisure Centre, hope we see you again soon!
Fantastic experience: I just love it. Gym, Swimming, ...
Thanks for your 5* review Vijay, appreciate you taking the time to leave your feedback alongside your rating. Delighted you're having a great experience at Macclesfield Leisure Centre, hope we see you again soon!
Fantastic experience: Great facilities, very clean, superb value for money
Thanks for your 5* review John, appreciate you taking the time to leave your feedback alongside your rating. Delighted you're having a great experience at Macclesfield Leisure Centre, hope we see you again soon!
Fantastic experience: Amazing people great swimming pool with easy of access down steps into the pool.
Thanks for your 5* review Adrian, appreciate you taking the time to leave a comment as well as your review. Delighted your time at Macclesfield LC was a good one, hope to see you again soon. Take care
Fantastic experience: It's a very good gym But their couple of teenagers who messes around
Thanks for the 5* review Kyle and for taking the time to leave your feedback. Hope the other gym users didn't disrupt your session. If this happens again in future please do speak to a member of staff or a duty manager who will be happy to help.
Negative experience: I booked to take my son swimming in the children's pool on Saturday 8th May. This is the 3rd or 4th time that I have made the same booking since lockdown restrictions eased. When I arrived at the centre to check in, I was told by the manager on duty that I had booked for the main pool, rather than the children's pool and would therefore not be allowed to use the children's pool due to covid rules. I informed the manager that this couldn't be the case and there must be an issue with the online booking system as there is no way I would book for my 3 year old (who has obviously just missed a year of swimming lessons) to go in the main pool where he wouldn't feel confident. The manager's attitude was completely appalling, Instead of acknowleding that there might be an issue he was belligerent and confrontational and actually reduced my child to tears,. The other member of staff behind the desk seemed to be embarrassed by the approach he was taking and tried to placate the situation by saying that she understood how I felt and that she had also had a problem with mistakenly booking for the wrong pool. I appreciate her trying to be polite (in contrast to the condescening attitude of her manager) but if someone who works at the centre can make a mistake with the booking system then it is quite clearly not fit for purpose. As there was no way of getting the manager to back down, I had to take my son into the main pool (rather than take him home disappointed) and carry him around for the whole 45 minutes. Whilst in the pool, I saw some more things that gave me great cause for concern. The manager appeared at poolside (presumably to check that everyone was in the "correct" pool) and I noticed that he was wearing outdoor shoes at poolside, despite signs at the entrance to the changing rooms saying that they must not be worn at poolside. I challenged him about this when I left the centre and he said that he only wears those shoes in the centre. Presumably on the same floors that all the customers have walked on with their outdoor shoes on. Basic cleanliness and hygiene rules being ignored. He also had his face covering pulled down whilst at poolside. This doesn't seem to be that compatible with his strict adherence to covid rules. Talking of which, when I counted there were around 10 swimmers in the children's pool, and 20 (who were all clustered around the shallow end as there were mostly parents with children) in the main pool so the social distancing policy that is in place is clearly counterproductive! The gutter area at the shallow end of the main pool also stank of urine and the floor in the changing room was dirty. So in conclusion if I could make some recommendations to the company that own Macclesfield Leisure centre they would be as follows 1) Get an online booking system that is actually fit for purpose 2) Employ much better centre managers 3) Sort out the cleanliness and hygiene in the centre
Hi Peter, thank you for taking the time to give us feedback, we have reviewed your complaint and this has been sent to the General Manager, who we have had confirmed has contacted you directly regarding your concerns. We would like to reassure all our customers we are operating as a covid-secure leisure centre and take cleanliness and hygiene very seriously so will be making sure our standards remain high at all times. We understand your frustration with our swimming booking system and hope that once restrictions start to ease further we will be able to resume back to normal with our swimming bookings - we are also working hard behind the scenes to improve the current system for the future. If you have any more concerns please contact us at [email protected]
Positive experience: It's good if you go in the week but they do shut most of the pool area for schools.
Thank you for your review Aisha, you can find out our most recent swimming timetable on our website and social media pages for swimming and we look forward to seeing you soon
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