Information about PureGym Chatham
Opening hours
- sunday: 0h-0h
- monday: 0h-0h
- tuesday: 0h-0h
- wednesday: 0h-0h
- thursday: 0h-0h
- friday: 0h-0h
- saturday: 0h-0h
Our comment from FitFit UK about PureGym Chatham:
Welcome to PureGym Chatham, a spacious and well-equipped gym located in Chatham, United Kingdom. This facility is praised for its cleanliness, friendly staff, and a wide range of equipment suitable for fitness enthusiasts of all levels.
Positive highlights from user experiences include:
- Highly rated classes led by an engaging instructor, Tara, making workouts both fun and challenging.
- A welcoming atmosphere where staff are always eager to assist members with any difficulties.
- 24/7 access, providing members with the flexibility to work out at their convenience.
- Clean and well-maintained environment with sufficient locker facilities.
- Members appreciate the variety of available equipment, including both cardio and weight machines.
While the gym generally receives high marks, some users have mentioned the following concerns:
- Limited availability of certain equipment, such as Smith machines and benches, leading to potential wait times during peak hours.
- Minor issues with cleanliness in certain areas, especially the showers and changing rooms.
- Inconsistent air conditioning that can affect workout comfort, especially in busy periods.
Despite some areas for improvement, members are finding value in their experience at PureGym Chatham, making it a great choice for your fitness journey.
Services, Machines and Guided Classes
PureGym Chatham: Opinions
Positive experience: I'm new here and I find a great gym and very helpful manager. After many puregym in London the issues I found here are that there is only 1 Smith machine and also only 1 Z bar. These make us loose a lot time because every time is always busy and the majority of people are not happy to share between sets. If I decide, one day, to leave this gym is because of the above reasons.
Hi Vittorio. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We always aim to provide a broad spread of kit to cater to a range of fitness needs and meet demand as it changes through the day, getting the balance right between weights and cardio, but if you have any other/specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.
Fantastic experience: Tara has the best classes at puregym. She always makes then fun and upbeat whilst also being really challenging. I always make sure to book ahead for her classes as they are usually fully booked up.
Hi Emma. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Fantastic experience: Best (and funniest) trainer ever!
Hi Alessia. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Fantastic experience: I enjoyed this class and Tara is very professional and full of praises.I would recommend this class to everyone. Thank Tara,you are amazing in what you are doing.
Hi Olukemi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Fantastic experience: Great gym, friendly instructors especially Tara!! Highly recommend the Saturday circuit class if you want to be put to work
Hi Becki. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Fantastic experience: Tara always delivers amazing classes - I especially love her Saturday circuit class. She was also a fabulous PT when I used to have weekly 1:1s
Hi Isabella. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Positive experience: Enjoy the lunchtime classes during the week, on Mondays Thursdays and Fridays - as they tend to be WFH days for most. Don’t like where pulses are involved! Any LBT, body tone and circuits is great!
Hi. Thanks for taking the time to leave this review, we are happy to see this is 4 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Fantastic experience: More spin!!
Hi Daisy. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Fantastic experience: Great class although would love more , LBT , pump, cycle classes please..
Hi Em. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Fantastic experience: Brilliant classes, Darren is amazing
Hi Zara. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Negative experience: Gym equipment okay at best. Staff are very unfriendly unless you book a pt lesson with you. Don’t seem to be interested in anyone else other than each other. Speak to you rudely in front of there clients and seem to pick on individual. A lot of the machine are dated. An the Aircon has been broke for months now and buckets all over the floor. Boys toilets stink of urine and when spoke to one of the staff red haired lady ( very rude ) said the cleaners in soon.
Hi Kallan. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. It would really help us if you could get in touch directly with the Gym Manager to provide more information (such as date and time or names etc.) so this can be investigated. Thanks, PureGym.
Fantastic experience: Just switched to PureGym after diabolical experience at JG Gyms - it's night & day! PureGym induction & first cycle class were great. Great equipment, secure entrance & very safe environment, free parking for 3 hours too.
Hi Maria. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Negative experience: The amount of leaking water from the ceiling in this gym is unacceptable, there were at least 7 buckets situated around the gym. The music is awful, staff are dreadful, can't think of any positives.
Hi Andy. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. It would really help us if you could get in touch directly with the Gym Manager to provide more information so this can be investigated. Thanks, PureGym.
Negative experience: Poor gym equipment, yes great few cable machines, only one smith machine? There should be much more equipment choices. Cardio area small and often taken by the classes, why not use the room upstairs? Containers in the middle of the training areas as I assume aircon is leaking? Again poor safety conditions
Hi Magda. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We always aim to provide a broad spread of kit to cater to a range of fitness needs and meet demand as it changes through the day, getting the balance right between weights and cardio, but if you have any other/specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.
Fantastic experience: I would not recommend trusting negative opinions about the gym, it's always about personal perspective. For me, PureGym has all that's necessary to have a good workout. Brand new equipment, clean, and the environment is friendly. Come, get Your impression.
Hi Damian. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Negative experience: I'd give it more stars but the equipment needs updating and most importantly the gym needs to be fixed ASAP because it's getting to a point of being a health hazard. Go to Maidstone if you can. This gym is in dire need of repair. Don't get me wrong the equipment is okay and the variety is good. I've been using PureGym for almost a year now across Wales and England and this is probably the only one that has no less than 5 100L buckets to catch streams of water flowing from the ceiling, and still be open. The staff are good they keep the machines clean but they face an ever continuing battle of people being disgusting and leaving e.g. wet wipes on the machines, sweat coated blue roll on the floors and weights just chucked everywhere. 90% of the people who come through the doors are decent but then you get the usual weight smashes, 0 regard for equipment or others.
Hi Joshua. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. Staff do undertake regular maintenance checks and work hard with our equipment providers to ensure that our equipment is fixed as soon as possible, if any should be broken. We are equally as disappointed when this happens and sometimes need to wait on engineers but will have all equipment in full working order as soon as is safely possible. If you have any concerns about equipment, please notify staff on site as soon as you can. Thanks, PureGym
Positive experience: Cheap and cheerful! Don't go on a Wednesday unless you want to queue up!
Hi John. Thanks for taking the time to leave this review, we are happy to see this is 4 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Fantastic experience: Perfect gym and location
Hi Adrian. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Negative experience: Changing rooms always smell foul, was good because it was 24 hour but now there are many others local 24 hour gyms. The fact that the CEO Supports genocide calls for a boycott too.
Negative experience: Been looking to join a local gym. Just counted this one out once I saw the CEO on TV publicly supporting the genocide. Disgusting.
Positive experience: Love this gym- and the classes are great however I wish the routine would change every so often and it gets a bit repetitive if you go to the same class regularly :)
Negative experience: Been a member for 3 years. Would of been 5 stars if the CEO didn't support genocide. Just cancelled my membership
Positive experience: Decent gym, parking abit difficult with high top van as parking is restricted
Hi James. Thanks for taking the time to leave this review, we are happy to see this is 4 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Fantastic experience: I love pure gym at dockside I always feel welcomed by staff. If I'm co fused on using any equipment they are always happy to help. The classes are amazing and a good wide choice. I did Marcel two classes early this morning, they were fun, challenging, and Marcel always checked on us all and that we were all OK which gave me more confidence.
Hi Angela. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Fantastic experience: Good view
Hi Isireli. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Fantastic experience: great space great deals happy friendly staff lots of equipment
Hi Jonathan. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Positive experience: I would say this gym is pretty bog standard, you pay for what you get at £21 a month. It offers quite a decent range and amount of machines however the free weight area is upstairs in a small room. The downstairs area usually gets packed after 17:00 and would not bother going at that time, I can only imagine what it is like in the free weight area upstairs as I would not even bother going up. I have left multiple times due to the huge amount of people in the gym and therefore being unable to workout. I would not recommend.
Hi Jamie. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We’re afraid it's true, our gyms simply are very popular and so can become busy especially at peak times, but this does fluctuate throughout the day and from day to day. Members can also use the members area via the PureGym app or website, to see how many people are in the gym. Thanks, PureGym
Fantastic experience: Solid gym, great price, everything works and the staff are friendly
Hi Thomas. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Positive experience: It’s good and worth it!
Hi Moumita. Thanks for taking the time to leave this review, we are happy to see this is 4 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Fantastic experience: Lovely staff…especially tara pullem
Hi Lakshmi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Fantastic experience: A huge gym with lots of machines, upstairs has a big free weights section which again is well equipped with various benches, squat racks, weight bars. The gym is clean with good quality showers and changing rooms with lots of lockers to store your belongings. Staff are very welcoming and friendly, always visible. The gym also overlooks the docks so you can burn some calories whilst watching over the calm waters of the docks. Personally the best gym I’ve been to, now a regular.
Hi Benjamin. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Positive experience: Lots of problems recently with toilets and showers. Recent upgrade already looks shabby.
Hi Diane. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. Would you be able to tell us the reason behind your comments and rating so we can better understand this? Thanks, PureGym
Negative experience: P.T and Staff staring you out while your working out, as they walk past, makes you very conscious, no smiles, 1 staff member walking around like he owns the place. I'm partially deaf in both ears, and despite having my head phones on full volume I could still hear this morning's class above my music. There is no need to have the music that loud. Also everytime I tried entering my pin to leave, someone would come in, took me 5 attempts to get out. The gym has a general hostile environment about it. People invading my personal space while working out, the gym is so cramped that people are working out on top of me. I'd hate to see this gym at it's busiest. No one smiles, this is not the gym for me. Seems everyone is miserable or has a massive ego. Not the gym for me. Applied for a 3 day pass on offer for free. One day was enough for me. Won't be returning.
Fantastic experience: Clean and friendly atmosphere.
Hi Ian. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Fantastic experience: Plenty of space , loads of equipment and great parking
Hi David. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Negative experience: gym was ok for the price. but gave up my membership once you had to start paying for parking. now it's cheaper to go to JD gyms when you factor in parking costs
Hi Liam, thanks for leaving us this review. We are sorry to see this is 1 star. We are sorry to hear you have decided to cancel however we are glad you have found somewhere better suited to yourself. We wish you the best of luck with your onward fitness goals. Thanks, PureGym
Fantastic experience: Excellent gym, good quality MATRIX equipment, nice and clean, 3 hours parking free, easy to use app with very helpful instructions and plans, nothing negative so far. Something to improve: toilets were smelly and changing room was not very clean. Admin, please look into this. I am talking about Saturday afternoon 04/11/23.
Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We are sorry to hear this and can assure this will be addressed in club. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Fantastic experience: A good place to exercise with kind people
Hi Abi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Negative experience: There’s a good amount of potential for this gym. But it’s destroyed by the horrible air conditioning and the genuine dirtiness of the gym. First issue and main issue is the horrible air conditioning, it’s almost impossible to train properly without absolutely drowning in sweat. I don’t understand why it’s so difficult for the gym to simply install new and working AC. This is a simple fix and would really go a long way into improving this gym. Secondly the gym is just kept untidy, for example the toilet facilities are unclean and disgusting. Also a common issue I see is tissue paper just being thrown on the floor everywhere. Another small but easy fix that really puts this gym down is the fact that they never re fill the hand sanitizer station. It’s these small but fixable things that really ruin the gym, especially the lack of air conditioning.
Hi Alb. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. Temperatures/air con in our gyms are automatically regulated by Smart machines, but if there is a persistent issue staff may be able to override it and can certainly report it to be checked by engineers. Thanks, PureGym
Negative experience: Not a great gym. I’ve tried it for a couple of months and won’t be renewing. The air con is very bad, almost non-existent, so the gym is usually hot and stuffy, especially the free weights area upstairs. And there are usually several buckets all over collecting leaks from the ceiling. Machines are often broken, even the water dispenser! It is not especially clean. Weights are often left randomly anywhere. And on top of that, there are new parking restrictions which means you’re limited to two(?) hours. There are better gyms around for the price.
Hi Alexander. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. Temperatures/air con in our gyms are automatically regulated by Smart machines, but if there is a persistent issue staff may be able to override it and can certainly report it to be checked by engineers. Thanks, PureGym
Negative experience: The gym is not a good gym unless you want to sit on a machine. The upstairs weight area is chaos and is uncomfortably warm due to the heat and humidity. Some of the actual free weight equipment is bargain bin, the KB have 4 weights to select from, 8, 12, 16, 20, this would not be that irritating if they were decent KB but they are not. The men's showers when I have used them have been unclean.
Hi Freddie. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. Thanks, PureGym
Negative experience: They never refill sanitizer, i have been going for 3 weeks now , they hvnt refilled it for nearly 3 weeks , i have mentioned this to one of their staff but they ignored it aswell , machines are dirty with sweat really unhygienic
Hi Rana, than you for taking the time to leave this review, we always appreciate and take on board member feedback. I'm very sorry to hear about these issues as we take our standards very seriously. It would really help us if you could get in touch directly with the Gym Manager/Member Services to provide more information (such as date and time or names etc.) so this can be properly investigated. Thanks, PureGym
Negative experience: Unfriendly staff and unwelcoming atmosphere. Multiple times the PTs working there have taken weights off of the machines I’m using while I’m still on them. Upstairs free weight area is unbearably hot and humid as well as being a mess and none of the weights are put back in the right place. It’s usually dumbbells and plates all over the floor. Staff will tidy weights while I’m using them but leave unoccupied equipment with weights left on them. Would rather pay more and go to a place where I feel welcome and not judged.
Hi Adam, thank you for taking the time to leave this review, we always appreciate and take on board member feedback. I'm very sorry to hear about these issues as we take our standards very seriously. It would really help us if you could get in touch directly with the Gym Manager/Member Services to provide more information (such as date and time or names etc.) so this can be properly investigated. It is in the gym rules that members should return their own weights or risk suspension, but at peak times especially it can be hard to police this. Staff on site do everything they can while we also have CCTV monitoring the free weights and are looking for new ways to combat this. In the meantime, we sincerely wish you the best in your future fitness goals! Thanks, PureGym
Negative experience: Air con has been broken for months. Was actually unbearable this time. So humid now, can barely breathe.
Hi John. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. Temperatures/air con in our gyms are automatically regulated by Smart machines, but if there is a persistent issue staff may be able to override it and can certainly report it to be checked by engineers. Thanks, PureGym
Negative experience: It's always been a problem with the size of the free weights area upstairs. But the main reason this is one star is the air con upstairs has now been broken for a couple of months with no sign of being fixed. It gets too uncomfortable and i have to often swap my work out around so I don't spend too long upstairs. I'll change my review when the air con is fixed, if I'm still a member.
Hi Alex. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. It would really help us if you could get in touch directly with the Gym Manager who will be able to advise you further regarding this. Thanks, PureGym.
Positive experience: Well equipped gym. Just very busy even at 8pm.
Hi Joe. Thanks for taking the time to leave this review, we are happy to see this is 4 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Negative experience: Terrible place to train… I had some one take dumbbells from behind me while doing a super set. Also people literally stand in your training space with no awareness of others, no one puts their weights away. Members generally have ZERO ETIQUETTE! The final straw for me was the upstairs free weight air-con was broken making it the most uncomfortable place to train. I only give 2 stars as cleaners are great and are always seen to be keeping the changing area tidy. I’ve cancelled my membership for a second time, I returned hoping it was better. I was wrong….
Hi Richard. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. Thanks, PureGym
Fantastic experience: I joined this gym only a little over a week ago. First I must say that the monthly fees are better than the council gym perhaps because the latter has swimming inclusive but I'll say PureGym has better value for sure. The classes are inclusive of the price, except yoga + Pilates which is £4 per session. It's a very busy gym but they do have a lot of equipment. So glad I signed up here!
Hi Phoebe, thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so confidently, in a clean and friendly environment. Classes are also available through the Members Area! We are really happy to hear you enjoy using the gym! Thanks, PureGym
Negative experience: went to the gym for 1 month, was not satisfied, dirty locker room and shower. contacted management, no response...
Hi Stanislav. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. We fully understand the importance of cleanliness and will be dealt with. Thanks, PureGym
Positive experience: Been going for the last 5 months. Has a good selection of equipment and free weights, staff are approachable
Hi Sereta. Thanks for taking the time to leave this review, we are happy to see this is 4 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Fantastic experience: Clean friendly gym good equipment
Hi Danny. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Positive experience: Basic, no frills gym. Open 24 hours .
Hi Solomon. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Negative experience: Have tried to get hold of relevant people. Even when I have participated in a class, I get the no show the next day even when I have written my name down. Now all my classes are cancelled and I don’t believe it’s fair. I’m there every day.
Hi Melanie, thanks for leaving us this review. We are sorry to see this is 1 star. We would advise contacting Member Services via email or social media. They should be able to take a look at your account and advise you further. The class register does not register you into the class all the time, this is for the PT's use only. If you have podding in correctly before the class then you would not go down as a no show. Thanks, PureGym
Fantastic experience: The gym has been revamped. More machines but less space in the studio which is a shame to fit in the spin bikes. Liking the new look though.
Hi Sam. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Negative experience: This is the worst pure gym I’ve been to. There isn’t a free weight bench or squat rack, the incline press has no weight rack so plates are laid against a wall. The dumbbell selection is dire (2 - 10kg) (12.5 - 20kg) and there aren’t any single benches so there’s no option to do any free weight sessions, even if there was, there aren’t heavy enough dumbbells to work out. It’s clean and the temperature is great, shower facilities are spot on but I go to a gym to workout, not get a shower. The atmosphere was hostile and the customers have a real attitude problem, I imagine that’s partly down to a poorly equipped gym resulting in people just not caring. Just don’t bother visiting if you’re looking for a serious workout
Hi Alexander. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We always aim to provide a broad spread of kit to cater to a range of fitness needs and meet demand as it changes through the day, getting the balance right between weights and cardio, but if you have any other/specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.
Negative experience: Used to be decent enough for the amount of people there. Now it has poorly placed equipment and nowhere near enough to cater for the amount of people going. Never heard or experienced somewhere where you have to queue just to use a treadmill. Good to be busy but not when you can’t keep up with demand.
Hi Kyle. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We’re afraid it's true, our gyms simply are very popular and so can become busy especially at peak times, but this does fluctuate throughout the day and from day to day. Members can also use the members area via the PureGym app or website, to see how many people are in the gym. Thanks, PureGym
Fantastic experience: Great working out area with very friendly staff
Hi SK. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Fantastic experience: Good range of equipment, great that it's 24/7
Hi Ashley. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Positive experience: Can get quite busy at times even in off peak or antisocial hours. but a pleasant atmosphere and very friendly
Hi Jess, thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We’re afraid it's true, our gyms simply are very popular and so can become busy especially at peak times, but this does fluctuate throughout the day and from day to day. To make the most of the space where possible, though, we are always looking to expand and improve our facilities. Members can also use the members area via the PureGym app or website, to see how many people are in the gym. If you have feedback the best way to pass it on for practical action is always to get in touch directly with the Gym Manager. You can approach them in the gym or leave a comment in the feedback box as this is regularly reviewed and will be taken into consideration for updates and improvements, or you can contact Member Services. Thanks, PureGym
Fantastic experience: Compare to prices from other gym's Excellent. Enough room for everyone... Best
Hi, thanks for taking the time to leave us a rating for the Chatham gym. It's great to see its 5 stars! If you have any feedback about how we can improve our services going forward, please feel free to get in touch! Thanks, PureGym
Fantastic experience: Entrance is strictly for members. Highly secured
Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We are really happy to hear you enjoy using the gym! Thanks, PureGym
Positive experience: Didn't advertise the fact that the showers and changing rooms were unavailable.
Hi Paul, thanks for taking the time to leave us a review. The changing rooms will be closed until 18/11/22 because while we are adding some new equipment to your gym. In the meantime you can access any Puregym with your pin. We hope you are are enjoying the gym and wish you good luck with your fitness goals! Thanks, PureGym
Fantastic experience: This PureGym is undergoing a refurb just now, so a lot of the equipment is placed close together. I go quite early when it's quiet, so this was not a problem for me.
Thanks for taking the time to leave your feedback! We're pleased that the refurbishment isn't interrupting your routine and really hope you like the finished product when the refurbishment has finished! Thanks, PureGym.
Positive experience: odd layout but good equipment
Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We are really happy to hear you enjoy using the gym! Thanks, PureGym
Positive experience: It's a good gym and it's open 24/7.
Hi Lee, thank you for taking the time review Chatham. We are happy to see this is 4 stars. If you have any further feedback please feel free to get in touch. Thanks, PureGym
Positive experience: Needs more mirrors
Hey Ryan, thanks for taking the time to leave this review. We always appreciate and take on board member feedback, so the gym staff will be able to look into improving the facilities. We hope you're able to enjoy your workouts in the meantime! Thanks, PureGym
Fantastic experience: Love it plenty of equipment and not always really busy when I go.
Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We are really happy to hear you enjoy using the gym! Thanks, PureGym
Positive experience: Very clean gym Lots of varied equipment Friendly and helpful PTs/staff Clean locker rooms Not enough fit boys though
Hi Lauren, thanks for taking the time to leave this review and for choosing PureGym! ️♂️ ️♀️ Thanks, PureGym.
Positive experience: Great gym that is open round the clock. There's no staff available at nights understandably but it gets messy sometimes as people litter and leave weights everywhere. Gets really busy during the evenings. Would recommend!
Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. Glad to hear you are enjoying the gym. Did you know - if you like a workout when its quieter, you can check the PureGym App 'Your Gym' section to see when we're quietest, and check how many members are currently in the gym. Hope this helps! Thanks, PureGym
Negative experience: Equipment always broken or out of order, and in the last 2-3 months the gym has just become dirtier and dirtier. The toilets and showers are disgusting, like honestly VILE! As soon as the month is up I’m switching and not coming back. This gym really let itself go and it shows.
Hi William, thanks for the message. We are sorry to see that you have rated the gym 2 stars. Please can you drop us a DM so we can have a chat to you about this rating and what we can do to improve our service going forward! Thanks, PureGym.
Fantastic experience: Very friendly and helpful staff, good facilities, clean.
Hi Kevin, thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We are really happy to hear you enjoy using the gym! Thanks, PureGym
Positive experience: Great gym, but is lacking in some equipment, i.e: benches and freeweights. Dumbells onky go up to 10kg and there is no barbells other than substituting the squat rack for one but if you do, you can't fully extend because if the safety devices fitted. I hope this is addressed sooner rather than later. Other than that, great atmosphere, locker rooms are nice (bring a padlock if it's your first time) and the weight machines are readily available with little to no wait time.
Hi Tristan, thanks for taking the time to leave this review but we're sorry to see it's only 3 stars. We're pleased to hear there are certain aspects of the gym you enjoy. We always aim to provide a broad spread of kit to cater to a range of fitness needs and meet demand as it changes through the day, getting the balance right between weights and cardio, but if you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. In the meantime, I hope you're able to make the most of the gym and reach your personal fitness goals. Thanks, PureGym.
Negative experience: Been emailing for months no reply at all take money off my account after code being frozen can’t sort anything out over the phone or email
Hi Maja, We're sorry to hear of this issue. You can pop us a email at [email protected] or message us on any of our social medias and we will be happy to help.
Positive experience: Could do with more machines
Hi Samantha! Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We always aim to provide a broad spread of kit to cater to a range of fitness needs and meet demand as it changes through the day, getting the balance right between weights and cardio, but if you have any other/specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.
Fantastic experience: Great gym, good environment, great staff team
Hi Musa! Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. It's great to hear you enjoy using the gym overall. In the meantime, we sincerely wish you the best in your future fitness goals. Thanks, PureGym
Positive experience: Decent equipment and not too busy
Hi Chris. Thanks for taking the time to leave this review, we are happy to see this is 4 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym! Thanks, PureGym
Positive experience: Quite a lot of space. But a few machines are broken, quite cold inside. The atmosphere isn't that awesome.
Hi Sebastian, thanks for taking the time to leave this review, we always appreciate and take on board member feedback. Staff do undertake regular maintenance checks and work hard with our equipment providers to ensure that our equipment is fixed as soon as possible, if any should be broken. We are equally as disappointed when this happens and sometimes need to wait on engineers but will have all equipment in full working order as soon as is safely possible. If you have any concerns about equipment, please notify staff on site as soon as you can. Temperatures/air con in our gyms are automatically regulated by Smart machines, but if there is a persistent issue staff may be able to override it and can certainly report it to be checked by engineers. In the meantime, I hope you're able to make the most of the gym and reach your personal fitness goals. Thanks, PureGym
Positive experience: Just starting first time so can't give a proper review yet just induction which put you at ease
Hi Karl, thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. If you have feedback the best way to pass it on for practical action is always to get in touch directly with the Gym Manager. You can approach them in the gym or leave a comment in the feedback box as this is regularly reviewed and will be taken into consideration for updates and improvements. We are really happy to hear you enjoy using the gym! Thanks, PureGym
Fantastic experience: Best Gym ever ! What can I say about this chain. You just can't go wrong with them. Visited over 5 of them in different areas and all are maintained to their high standards. Keep up the good work.
Hi John. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym! Thanks, PureGym
Fantastic experience: Great gym, very helpful staff, very clean.
Hi - Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We are really happy to hear you enjoy using the gym! Thanks, PureGym
Fantastic experience: Excellent gym and staff
Hi - Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We are really happy to hear you enjoy using the gym! Thanks, PureGym
Fantastic experience: I've just finished my 2nd class, which was legs, bum, tums. I need help walking but it was brilliant. Great place
Hey there! Thanks so much for your great review. Legs, Bums and Tums is our favourite - Keep up the great work! Get in touch if you’d like to tell us more about your great experience! PureGym.
Positive experience: Hi I've just joined this year and would like to know how I can get monthly invoice as I have put this though my company?
Hi Stuart, thanks for taking the time to leave a review. We can assist with this if you contact our member services team directly. We can be reached via: email or social media. Thanks, PureGym
Positive experience: Yeah it's OK
Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean environment. It's great to hear you enjoy using the gym and have got a little routine back! Thanks, PureGym
Fantastic experience: Love to work out at pure gym, equipment is we'll kept and high quality and staff are very welcoming
thanks for your great review. Get in touch if you’d like to tell us more about your great experience! PureGym.
Fantastic experience: Lots of equipment, friendly staff and cleaned regularly. Open 24/7 which is a plus!
Hi Oliver - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean environment. It's great to hear you enjoy using the gym! Thanks, PureGym
Fantastic experience: Great place to workout.
Hi - Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We are really happy to hear you enjoy using the gym! Thanks, PureGym
Fantastic experience: Great place for workout. Secure access any time of day. Plenty of equipment to use.
Thanks for taking the time to leave this review, Michael! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We are really happy to hear you enjoy using the gym! Thanks, PureGym
Fantastic experience: Very good value.
Hi David. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. It's great to hear you enjoy using the gym overall and that you've given us 5 stars. We hope your time with us continues to be positive! Thanks, PureGym
Positive experience: Awesome facilities . Not too full during the day time. App is very slow for some reason. Overall, okay experience
Hi Rukayat, thanks for taking the time to leave us a rating for the Chatham gym. It's great to see its 4 stars! If you have any feedback about how we can improve our services going forward, please feel free to get in touch! Thanks, PureGym
Positive experience: Good gym with plenty of space, Only downside and upgrade I suggest is get more free weights and expand area for it.
Hi Przemek, thanks for taking the time to leave us a rating for the Chatham gym. It's great to see its 4 stars! If you have any feedback about how we can improve our services going forward, please feel free to get in touch! Thanks, PureGym
Positive experience: It's alright, good in the fact it's open 24/7 but mega busy, some of the equipment is knackered.
Hi Ernie. Thanks for taking the time to leave this rating, but I'm sorry to see it's 3 stars. We'd love to talk to you in more detail, so if you have feedback the best way to pass it on for practical action is always to get in touch directly with the Gym Manager. You can approach them in the gym or leave a comment in the feedback box as this is regularly reviewed and will be taken into consideration for updates and improvements, or you can contact Member Services. Thanks, PureGym
Fantastic experience: Excellent. Nice and empty early in the morning
Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. It's great to hear you enjoy using the gym overall.
Negative experience: Very unfriendly atmosphere .Being a member for a several years canceled my contract just because I never felt welcome here. Regular customers are not valued.
Hi Eligija, Thanks for taking the time to leave this rating, but I'm sorry to see it's 1 star. We are always keen to receive feedback so we can improve our service, but it would help us if you could get in touch directly to provide more information about what happened. Thanks, PureGym
Positive experience: Good gym. But the showers a dirty. And there meant to be COVID safe?
Hi Martyn, thanks for taking the time to leave this rating, but I'm sorry to see it's 3 stars. Staff do undertake regular cleaning checks and we have dedicated cleaning teams come each night to carry out and comply with internal and external audits. But we can of course check the cleaning rotas so if you let the Gym Manager know when you’ve visited they can properly investigate. Thanks, PureGym
Fantastic experience: Very nice gym friendly staff and good machines
Hi Mizan, thanks for the feedback! Glad to hear that you're enjoying the gym! we hope you continue to do so! Thanks, PureGym
Fantastic experience: Nice gym, great range of equipment and not too busy
Hi Russ, thanks for taking the time to leave us a rating for the Chatham gym. It's great to see its 5 stars' If you have any feedback, feel free to get in touch! Thanks, PureGym
Positive experience: Mostly busy but decent amount of machines mean that you don't have to completely change the workout
Thanks for your review. You can check the app before you go to see the maximum capacity and how many people are currently there and expected busy periods. This will allow you to visit at a quieter time to enjoy your workout. We’re always looking to improve our services and your feedback would be helpful, if you’d like to tell us more about your experience please get in touch. Thanks, PureGym.
Positive experience: Nice gym, disapointing theres no stair machine as this is my favourite cardio, the weights section makes me feel a little intimidated as its sectioned off and big men are always in there lol!!
Hi, thanks for taking the time to leave this review. We always appreciate and take on board member feedback, it's great to see you've given us 4 stars! We always aim to provide a broad spread of kit to cater to a range of fitness needs and meet demand as it changes through the day, getting the balance right between weights and cardio, but if you have any other/specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. I’m glad to hear there are certain aspects of the gym you enjoy. Thanks, PureGym
Fantastic experience: Very clean gym. Plenty of equipment available and never too busy.
Hi Grace, thanks for taking the time to leave this review. We appreciate and take on board all member feedback. It’s great to hear you’re enjoying our gym! Thanks, PureGym.
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