
ONE LDN | Gym & Functional Fitness Space

Information about ONE LDN | Gym & Functional Fitness Space
SW6 2UB, London
Opening hours
- sunday: 8h-20h
- monday: 6h-21:30
- tuesday: 6h-21:30
- wednesday: 6h-21:30
- thursday: 6h-21:30
- friday: 6h-20h
- saturday: 8h-20h
Our comment from FitFit UK about ONE LDN | Gym & Functional Fitness Space:
ONE LDN is a premium gym located in South-West London, renowned for its high-quality equipment and welcoming atmosphere. Recently upgraded with modern facilities, including an exciting new ice-bath, this gym feels like a community where members are encouraged to support each other in their fitness journeys.
Many users rave about the friendly staff and trainers, particularly highlighting individuals like Ramon and Luke for their helpfulness and hospitality. The extensive class offerings, including unique options like Muay Thai and HIIT, aligned with a vibrant community spirit, make workouts enjoyable and engaging.
However, some guests have reported issues such as maintenance delays and inconsistent customer service at the reception. While the gym is clean and well-maintained, some reviews suggest it can become busy during peak hours due to classes taking over popular areas, limiting access to equipment.
Despite the reported shortcomings, most agree that ONE LDN remains a great place to work out, offering a balance of state-of-the-art training spaces and a positive, motivating environment. Whether you are a local or just visiting London, it's definitely worth checking out!
Services, Machines and Guided Classes
ONE LDN | Gym & Functional Fitness Space: Opinions
Fantastic experience: This is gym is by far the best I have experienced in South-West London. They have recently upgraded their facilities with new equipment and a brand new ice-bath. The staff there are very friendly and cheerful. Big shout out to Ramon Clarke though who showed me a few fitness tips. He was so kind and easy to speak with. Showed real empathy when I was working out using one of the machines incorrectly haha. In addition, they have these amazing classes which I joined recently called HYROX but they have plenty of other classes depending on what your goals are. Highly recommend this gym to anyone looking for real gains with fun vibes. It's a family type gym. Everyone's seems to know each other. 10/10
Thank you so much for taking the time to review ONE LDN! We’re thrilled that you’re loving the upgraded facilities, ice bath, and the atmosphere at ONE LDN. It’s great to know that Ramon was able to support you during your workout too! Thanks again for sharing your experience, and we’re looking forward to supporting you on your fitness journey, See you soon we hope!
Negative experience: Absolutely disappointed! Traveled over an hour to experience this new gym for me to be disappointed by a piece of paper saying “under maintenance”. This could’ve been prevented with some sort of notice in which they could’ve put on their social media or website! I even called the gym and no answer. Missed out on a potential member due to lack of professionalism.
Positive experience: Great Gym, great equipement. was down staying at a hotel near by. needed a work out, great facilities, good cross fit and olympic weightlifting selection as well as lifting platforms.
Thanks for joining us, we look forward to welcoming you back again.
Fantastic experience: My best experience in a gym. Clean gym, friendly staff and amazing equipment not to mention they have all types of classes and facilities. Special thanks to LUKE and the team for assisting me in my fitness journey and their hospitality
Thanks so much for taking the time to leave us a 5-star rating – it's much appreciated! We have shared your review with our team.
Fantastic experience: Over the past year, I have visited this club daily. As there are one or two reviews here suggesting the “crowd” here is cliquey/unfriendly, I have this to say: the reality , as I have personally witnessed , is rarely have I come across a group of such hard working and highly motivated individuals as at this club. Sure, the club does compare differently with other gyms in other important areas, but on this point let’s be quite clear, there is a mere whiff of posy here, but overwhelmingly and mostly strikingly , a lot hard work being done .
Hi Omid, Thank you kindly for leaving your honest review ONE LDN certainly is a place where fitness lover connect and we love having you as part of our community too. See you soon. Your ONE LDN team.
Negative experience: For a while it was a good gym with classes that are not just "fat burning" but actually useful like Muay Thai and Weight lifting. However the gym was in a perpetual state of disrepair with the lifting platforms being covered in duck tape or in the case of this one, the pads were coming out. It was not worth that much and the only way to access weights around 7 pm was to go to the classes. While I was there they did nothing about the lifting platforms and took months on end to fix the entrance gate and men's sauna.
Negative experience: I really regret staying at your hotel. You deducted twice the hotel cost from my account. I came to your hotel about this and talked to Mr. Ali at the reception. My money, which you said would be refunded within 5 business days at the latest, has still not been returned to my account. I urgently want the extra $3,742 you withdrew from my account to be deposited into your account. 2 weeks have passed and you neither return my emails nor refund the money. please reply immediately
Fantastic experience: I was on London for a trip and tried different gyms around the area I stayed, including this one and it was exceptional! I honestly rated the day I went to this gym as overall happier than others due to this gym because OMG they had dogs in the gym
Thank you for taking the time to leave a review, come back and visit us soon - and yes, we allow well behaved dogs in the ONE LDN community!
Fantastic experience: Later
Fantastic experience: I‘ve been a member at this gym since I moved to London, and I’ve had an incredible experience with some of their classes, Crossfit, yoga, and Pilates. The community spirit here is amazing, with everyone being so friendly. The best part is that it's never too crowded, so you can always have a comfortable workout experience. I highly recommend this gym to anyone looking for a friendly and supportive fitness community.
Fantastic experience: This place is great, nice facilities, friendly staff, coaches and classes are great!! I love the playground and the sauna!!
Fantastic experience: OneLdn is by far the best gym I have ever been to. the high quality equipment and the brilliant trainers is perfect for every standard of gym goer but what really sets the gym a part from the many others that I have tried is the fantastic and motivating atmosphere. There is a real sense of community in OneLdn, a sense of community that I have never experienced in any other gym. 10/10.
Negative experience: Most of time the shower has cold water and sauna not working. The Front of house staff are always busy doing their personal chit chat and not customer focused. Most of time you cant do your workout as classes are taking place or some PT doing training at peak times. Also have a lot of ppl wasting time at machines doing their tiktok/insta videos !
Fantastic experience: One Ldn gym is a welcoming community space that is full of really friendly people. The front desk are very welcoming and always help with any questions. I really recommend this gym to anyone looking to get into fitness!
Fantastic experience: OneLdn is a fantastic gym with many machines and classes suited to whatever goals you may have. The thing that sets this gym aside from any other is the staff and the community. You are always greeted with a smile and a chat when you arrive and the staff are attentive to any requirements you may have. I would highly recommend this gym.
Fantastic experience: Super friendly and helpful staff and a really spacious well laid out gym! The sauna is quiet and the equipment is top notch! Highly recommend!
Fantastic experience: Wicked gym and people
Fantastic experience: Super nice facility and convenient location. Sauna was great and staff was attentive.
Negative experience: Very pushy sales and money making oriented, I changed my membership because they were taking away the personal training group classes I signed up for in the first place. Then they told me I cannot use the gym and I need a personal trainer because I’m after child birth. Ridiculous! Basically they were pushing the fully paid PT and because I resisted I ended up leaving the gym altogether!
Positive experience: I tried the CONDITIONING class. Moderately intense workout, Ok but not amazing. The trainer wasnt really into it either. Wont be coming back.
Fantastic experience: I didn't use the facilities. They have a chiropractor called Richard, who's amazing at what he does.
Fantastic experience: Love the variety of machines and free weights available.
Fantastic experience: Nice space, good location, lovely staff at reception
Positive experience: I’ve been a member of this gym over a year and recently left. Gym itself and facilities are very good, would be nice to have a pool, and changing rooms are way too hot (however I think that’s because there’s a sauna in there) My main issue I had with the gym is the staff, for just under £100 a month, it’s pretty astounding to not get a hello or a smile when walking in (which is common in every other gym I’ve been a member of), and in some cases you actually get a dirty look. When asking for something from the front desk, you usually have to wait for the staff members to finish a personal chat/ look up from their phone in order to get spoken to. There is almost always some influencer recording with a tripod as well which is very off putting as I have no desire for my sweaty workout face to be in the background of tiktoks.
Negative experience: There is a dog barking by the reception in the gym.Since when are dogs allowed at the gym? Love dogs, but this is annoying and shouldn’t be happening.
Fantastic experience: Great gym but guys please fix the sauna door in ladies’ changing room❤️
Positive experience: The gym itself is good, nice and clean but there ALWAYS seems to be some bellend recording.
Fantastic experience: ❤️
Positive experience: Equipment looks and feels like new, good condition, okay ish free weights area as it felt like not enough space (6-7 ppl max). Best thing is that you can always change a shower temperature to a freezing ice cold one (really important for my health and recovery) as well as hot. Excellent martial arts area with ability to wrestle and kind of imitate “cage fight”. Nice lobby space with little caffe, not sure if they serve food but drinks, coffee and protein - yes. Lockers work weirdly as they are electric but you can get used to that. Staff is okay, polite, friendly but not invested on 100% in ppl when you come there first time (won’t offer to show you around, not a big deal but still makes an impression). Sauna is pathetic as it is as warm as my flat so you can sit there for ages and not even sweat. Overall experience was really good but for me it is a bit overpriced as comparing to Fitness First Leyton for example - £60 if I am not wrong and you get all the same but 3x times more space, great working sauna and family atmosphere over there.
Fantastic experience: Friendly staff, clean, could choose from a dozen unoccupied rowing ergs.
Positive experience: Great atmosphere, friendly staff, nice equipment. Got a bit lost finding the changing room
Thank you for Kisham for coming to visit, us we're really glad you enjoyed your visit, looking forward to seeing you back again soon.
Fantastic experience: I have been going to this gym for nearly 5 years and it just keeps getting better. The classes are great and really work you hard, the trainers and all the staff are just THE BEST!
Fantastic experience: Excellent environment with professional equipment, but trainers must show more public morals. After you finish your work please return the dumbbells and bar plates to their original positions.
Positive experience: Good place for work out , I was happy at first few visits until I noticed that some trainers are not polite when an individual is trying to get their chance to train they tell them not to touch the exercise machines because they give priority for those members that they train .
Fantastic experience: Lovely workout
Fantastic experience: I'm 15 years old can i join the gym?
Fantastic experience: the shower should be more look after...but excellent machines and training rooms
Hi Costantino, Thank you for your feedback on the showers, we have passed this on to our cleaning team. We are glad you enjoyed the equipment and training rooms. All the best, The ONE LDN Team.
Fantastic experience: I got back to Montreal in the week after spending a few weeks in London. Wanting to stay in an AirBnB in Fulham as I saw there was a gym in the direct vicinity I intentionally chose to stay in the Imperial Wharf area. Little did I know what ONE LDN would be like until I showed up early one morning. Taking the 30 quid week long membership I can not speak highly enough of the place. Immediately felt at home among the members and the staff. The gym equipment was on another level, as is how they have designed and curated the entire environment. Then factor in having to work remotely there is a quite glorious area nearby reception aptly stocked with a coffee bar, chairs and benches to do just that. The entire experience was spot on, then there's the top notch location. Not a 2 minute walk to the river, and all that affords towards Chelsea Harbour. Without a shadow of a doubt ONE LDN was an integral part of my London stay, so much so I joined for a 2nd week. A big shout out to all those I met, and a bigger shout out to the staff who had to put up with me - Logan, Anita, Alice, Tom, Imo, David, James, Will F, Will P, Flossy & Trey Peace, Love + Respect Noel
Hi Noel, Thank you for the review and the positive feedback. We are so glad you enjoyed the gym, all the equipment and our team made sure you had an incredible visit. We hope to see you at your next visit. All the best, The ONE LDN Team
Negative experience: Completely unprofessional stuff at reception ✔️ 02/02/22Wednesday morning (7:37am) girl at the reception siting and watching Instagram pictures ( she was soo busy ignoring everything around) take me a good couple minutes to get her attention! Exactly same as last year… nothing change all stuff is completely USLES! I wish to put minus stars!!! I hope Managment or HR will sort this!
Hi Igor, Thank you for taking the time to feedback to us about your experience at ONE LDN. I'm sorry to see that it wasn't more positive and apologise. We take feedback such as this very seriously and as a member of the Management Team, I can assure you we are aware and have taken steps to action on feedback such as this with immediate affect. If you have any further feedback, I would very much welcome it and an opportunity to welcome you back to the Club under different circumstances. If this is of any interest, please do let me know - [email protected]. All the best, Sam Marketing Manager
Negative experience: My review is mainly about the 2 members of staff at the reception (the management) in the evenings. Not a great customer service at all. I joined on a 1 week trial membership and since the first day entering I did not like their attitude and lack of enthusiasm. They couldn't even be bothered to show me around, he just pointed with his hand, the yoga Studio is on the top right and the ladies changing room on the left side of it. Even when leaving the gym on the way out they are just looking busy on their laptops pretending they dont see you to knowledge you. Really poor service, I'm glad I did get the one week pass only and I would definitely not come to this gym again.
Hi P B Thank you for taking the time to feedback about your experience at ONE LDN. I apologise it wasn't more positive and am very sorry to read our Customer Service wasn't the 5-star service we normally expect at ONE LDN. We take feedback such as this very seriously and I can assure you steps are already being taken to rectify feedback such as this with immediate affect. If you have any further feedback, I would very much appreciate your time to discuss it and an opportunity to welcome you back to the Club under different circumstances. If this is of any interest, please do let me know - [email protected]. All the best, Sam Marketing Manager
Fantastic experience: Plush gym which definitely channels a boutique feel. Gym is well laid out, modern with new equipment and amenities. Gym crowd for the most part is on the younger and trendy side. The only grating thing you'll see here is insta "influencers" getting trained up and videoed by their PTs - if you can look past that though you'll be alright
Hi Sarah, Thank you for your 5-star review, we're really glad you enjoyed your time at ONE LDN. We are implementing a new filming process at the Club, so hopefully any concerns you have around this will be addressed with this update. In the meantime, please let us know if you have any other feedback. You can reach me directly vai email - [email protected]. All the best, Sam Marketing Manager, ONE LDN
Negative experience: I am a pre-Covid member of Oneldn. I live at the wharf they are located and friends with a few people who used to go there lately. Sad ending everyone in the community are talking about how badly they messed up for the last couple of months not only because of no renovations they were supposed to do but also with the neighbors and council after they went into administration. Apparently now the gym is owned by St. George’s and the people working in the gym have no idea about what they are doing or going to do including the apparently poor ex-owner. Looks like the main aim is to earn money without spending. The gym is under a residential area and all neighbors who live upper flats are complaining about noise and the disturbance caused by weight dropping and music in their flats. Probably that’s because their ancient flooring as sometimes the moisture and smell hit your face when you get closer especially to the weight lifting area, so people living over them are getting affected by every class and sadly aggressively being ignored. Looks like they are just hanging there and trying to get client money as much as they can without any returns to them (like new machines, floor refurbishment etc) as the surviving point has passed already. No more video filming influencers but free and discounted classes and memberships :)) lately a good manly sweaty gym. Beware they can close the doors soon despite fancy gym tours.. Locals know everything ;)
Hi Alfa, Thank you for your feedback, I really appreciate you taking the time to share your experience. I apologise that it hasn't been more positive. We are very proud to be part of the community in Imperial Wharf and pride ourselves on being accessible to people in the local area with our free community classes, flexible memberships and providing offers from time to time. We would welcome the opportunity to address your concerns in more detail, so if you are at all interested in discussing further, please get in touch with me directly - [email protected]. Wishing you all the best, Sam Marketing Manager, ONE LDN
Positive experience: Incredibly friendly staff, but they only have 2 deadlift platforms and no squat racks with safety bars
Thank you so much for your feedback Chelsea. We're thrilled to have you as a member of our ONE LDN community and glad our lovely staff have been able to help & support you. In regards to the equipment, thank you for bringing this to our attention. We are currently reviewing this and have some exciting changes coming in the New Year, which may address some of your concerns. As a member, you will be the first to know about & experience them, so we hope to see you in the Club again soon. In the meantime, take care and thanks again - The ONE LDN Team
Negative experience: UPDATED REVIEW AFTER A MANAGER'S RESPONSE BELOW: Sam, are you offering free memberships to the random people in the community or is it specific to some people from Imperial Wharf management who have a romantic relationship with one or more of your personal trainers there (YUCK!) so that he can also play the three monkeys about how you disturb your neighbors? I would look for better marketing strategies other than free classes approach, like doing the renovation WHICH WAS PROMISED BY ONELDN TO FINISH LAST SUMMER (2021), AFTER IT WAS AGREED THAT THE DISTURBANCE WAS ABOVE THE ACCEPTABLE LEVELS, of course if you guys are not 100% sure that you are closing your doors soon? ------------------------------------- ORIGINAL REVIEW: Things are going south since they have gone into administration. Apparently bad business strategy and no vision. Machines are still the old ones but you can find one that is working at random times, simply because the gym is not as busy as it used to be. The people you see around are mostly given free classes/passes to make the place look busy. So if you are expecting those "big changes" written below probably by the manager as a response, just don't and look for another gym, or ask for a decent discount, or go to the shisha place around the corner for a similar crowd. Act now thank me later.
Update 11/01/21 Hi Ali, Thank you for your update and taking the time to share your further concerns with us. As I said, we take reviews very seriously and I have shared your feedback with our Management Team for review and action. If you would like to discuss this further, please do get in touch with me directly - [email protected] All the best, Sam ------------------------ Hi Ali, I really appreciate you taking the time to share your feedback and am very sorry to hear about the experience you have had at ONE LDN. I assure you that we do take our reviews very seriously and would welcome the opportunity to discuss your views and experience further so that they can be taken into consideration as we move into an exciting time for ONE LDN. If you are at all interested, please get in touch with me directly - [email protected]. Wishing you all the best, Sam Marketing Manager, ONE LDN
Positive experience: Super friendly instructors and staff. Great selection of equipment. Good changing facilities
Hi Joce, Thank you for your lovely review and feedback - we really appreciate you taking the time to share your experience. We hope you'll come and see us again soon! Take care, The ONE LDN Team
Positive experience: It's a good gym, equipment is pretty good and up to date, would get 5 starts if it had a pool. on a side issue, I do wish there was less racist and misogynistic term repeated in the music, I guess that's why most people wear ear phones. Lets try keep racism and misogyny out of sports altogether, no matter who used the terms.
Fantastic experience: ONE LDN is all it says on the tin. Premium quality at a reasonable price. Front of house specifically Imo, Kim, Adrian are always smiling, professional and polite.
Fantastic experience: Love this gym, it has everything I need!!
Negative experience: I joined when this Place was Alex Fitness and saw the change to One London, and apart from the awesome Kim & Ivar. This is truly one of the worst places to train in London. The most narcissistic/Love Island/Made in Chelsea/Fake it till you make it, failed athlete, Insta online PTs. A truly horrible environment, a minefield of cameras, cretins in women’s wigs and Speedo’s filming ‘skit’ videos. How this place survives when 90% of its customers are freeloaders who think they are special because they have a protein discount code, or run online PT cult scams... ...You almost have to see it to believe it, so many painfully uncool z listers trying so so hard. Surely unmatched in London?
Hi Damocles, Thank you for sharing your feedback with us. We’re very sorry to hear about the experience you have had at ONE LDN and our delay in responding to your feedback. We have taken your feedback onboard as we continue to try and provide a welcoming, inspiring environment for our clients to train in. We also have some big changes coming up at the Club, which may address some of your concerns and we would love to share these with you in the hope of being able to welcome you back to the gym. If you’re still local to the Club and/or would like to find out more, please get in touch with us via [email protected]. Wishing you all the best, The ONE LDN Team
Negative experience: NONE LDN. A real poser gym. Over the years, I have sadly seen this gym go from being a decent one during the Alex Fitness years to an absolutely dreadful place full of wannabes and posers. This includes not just some of its clients but also some of its trainers. There is no regard for one's space and privacy as cameras and tripods are constantly used to pose and post on social media. Some of the trainers are cliquish, unfriendly and act like they are preparing for Mr. Olympia. The gym floor is messy and disorganised as weights and equipment are not put away in an orderly fashion. There is high turnover at the reception desk and you will need to wait for months before getting wrongful deductions refunded back to you. Do not waste your time here as there are a few other gyms that are actually real gyms with friendly staff, high quality trainers with superior equipment offering fantastic classes.
Hi Karan, Thank you for sharing your feedback with us. We’re very sorry to hear about the experience you have had at ONE LDN and our delay in responding to your feedback. We do have some big changes coming up at the Club, which may address some of your concerns and we would love to share these with you in the hope of being able to welcome you back to the gym. If you’re still local to the Club and/or would like to find out more, please get in touch with us via [email protected]. Wishing you all the best, The ONE LDN Team
Positive experience: Great gym with great classes but price is too pricey and does not have a swimming pool
Hi S.J, Thank you for your feedback - we're glad you enjoy our classes! Sorry to hear that you feel the price is too high. We try to ensure that prices are fairly reflected taking into account the level of expertise in our Trainers and the quality of the classes at ONE LDN. If you’re still local to the Club and/or would like to find out more about the changes coming to the Club that may address some of your previous concerns, please do get in touch with us via [email protected]. Wishing you all the best, Sam
Fantastic experience: Lovely.gym with superb personal trainers
Negative experience: Awful place . After 5 years staff still doesn't know our names which is just a testament to how much they really care about anyone else that doesn't fit the 'ideal client' profile. Unless one is a pseudo celebrity or Instagram influencer members are not even greeted with a smile. If one fits that profile they can use the gym at their own leisure , pop cameras everywhere , keep posing and posting on social media , while occupying half of the gym and completely disregarding everyone else's privacy . Seems that staff is completely in awe of that but has a thing against someone new coming in and quietly training just because he or she' is not cool enough for their liking. Poorly managed gym with zero customer service with exception of Kim who is lovely and hard working. Expect to be overcharged frequently which will result in endless chasings for your refund. Staff and the owner are completely disconnected from both the business and reality and don't care much about the day to day . Sadly with business like this the fault over lies with the client and never with how the business is managed . Expect to be judged by the way you train and dress from members who feel compelled to comment on your training style and their trainers which are a tight clique mostly training and filming themselves or some local 'Influencers', Made in Chelsea types and Social Media hopefuls for their Instagram profiles. There are many other gyms that offer better customer experience and facilities. For a little extra you can go to KXU, Duo or Equinox and actually feel welcome .
Hi There, Thank you for taking the time to share your feedback with us. We’re very sorry to hear about the experience you have had and our delay in responding to your feedback. We understand your concerns and have taken them on board as we look to continuously develop our Client experience here at ONE LDN. We have some big changes coming up at the Club, which may also address some of your feedback. We would love to share these with you in the hope of being able to welcome you back to the gym. If you’re still local to the Club and/or would like to find out more, please get in touch with us via [email protected]. Wishing you all the best, The ONE LDN Team
Positive experience: Friendly staff, well maintained with professional instructors.
Positive experience: Gray place as it not to busy, sometimes the is issues with showers but the are normally rectified quickly.
Fantastic experience: Warm welcome from the lovely Kimberley at this fabulous state of the art gym, Imperial Wharf, Fulham. Super impressed with Cardio Sculpt class led by the gorgeous Chris Barker. Juice bar, coffee, accai bowls, boutique, sauna, showers etc., read, "One LDN has everything you need under one roof". See you there!
Fantastic experience: A great gym, run by great people with great equipment. Can't go wrong
Hi James, Thank you for taking the time to share your feedback about ONE LDN with us. We’re sorry for the delay in responding. We really appreciate your constructive feedback and are sorry that your experience wasn't more positive. We do have some big changes coming up at ONE LDN, which may address some of your previous concerns. If you’re still local to The Club and/or would like to find out more, please get in touch with us via [email protected] - we would love to welcome you back to the Club. Wishing you all the best, The ONE LDN Team
Positive experience: I don't do classes, but the strength and HIIT equipment is good quality, and there is a lot of choice. Usually not too busy, and clean. The only negative is that the music is quite loud if you want to listen to your own music.
Fantastic experience: Great facility at a good price
Fantastic experience: Good
Fantastic experience: Really cool gym, a pleasure to work out in there. Plus there is parking underneath which is always worth knowing
Fantastic experience: 여행 중에 숙소 앞에서 발견, 일주일 패스가 있어 20파운드에 구매. 5개 수업을 골라 들을 수 있고 일주일 내내 헬스장과 사우나를 사용할 수 있어 너무 좋아요. 붐비지 않고 아주 깨끗하게 관리되고 있어요.
Fantastic experience: Good Gym. Well equipped.
Fantastic experience: One London BANGS
Fantastic experience: Been a member from the beginning. Wouldn't go anywhere else. Great variety of equipment and always adding to it also.
Hi Simon, thank you for your amazing feedback. We will continue doing our best to make your gym experience even better
Fantastic experience: Lovely new gym by the river. Instructors are fun amd encouraging.
Thank you for the lovely review Sarah, we glad your're loving the gym!
Fantastic experience: Literally the best customer service from a gym studio I've ever received. I travel frequently and use classpass to try many boutiques around the world but no other franchise has ever treated me this well. There's going above & beyond and there is OneLDN. When I forgot to bring an extra top and had to rush to a meeting they gave me one of their branded tops...for free!! Even more caring was when I nearly passed out due to low blood sugar during a yoga class, they took really good care of me and kept bringing me apples, amino acids and drinks at no cost. The customer service here is unparalleled
Thank you K Jackson for your review! It gives me great pleasure to see another customer that we have exceeded expectations with! We look forward to welcoming you back over and over again!
Negative experience: Great state-of-the-art equipment, but let down by terrible management/staff. Think Globo Gyms in Dodgeball. Handful of lovely PT's but the majority of them think they are God's gift to fitness. For the price, there are heaps of better options elsewhere. This place was brilliantly run when it first started a couple of years ago but the entire staff team back then have left, probably for good reason... UPDATE: Turns out from a recent review a few days ago that the Men's Sauna is still broken??? It has literally been out since early March. NASA manages to get pieces replaced on the ISS in a fraction of the time, so why can't they get the sauna fixed? Last time I called - before I quit the gym - the manager said they couldn't get a piece of kit for replacement. Lies, don't care and outright wrong attitude, the men's sauna fiasco seems to epitomize the management of this place.
Hi Drew, I am terribly sorry to hear about your negative recent experience at ONE LDN. We are normally known for our exceptional PT's and helpful staff members, and the sauna has been repaired and fully operational for the last month. However, I greatly regret that in your case, we have failed to meet your expectations. My name is Jonathan, and I am the General Manager. If you would like to discuss any of the above further, please email [email protected].
Fantastic experience: Good to work out
Negative experience: Over priced for a gym with equipment no better then a hotel gym much better options to be found locally
Hi Joe, Thank you for sharing your feedback with us at ONE LDN. We’re sorry for the delay in responding and to hear that your experience wasn't more positive. We have some big changes coming up at ONE LDN. If you’re still local to The Club and/or would like to find out more, please get in touch with us so we can tell you more. Hopefully we can address some of your concerns. Email us at [email protected] and we will be able to tell you more. Wishing you all the best, The ONE LDN Team
Fantastic experience: This is the best gym I have ever been to The community feels is amazing it has also slimmed down from a size 16 to a neat 10 with the help of all the classes
Fantastic experience: FAVOURITE PLACE!!!
Fantastic experience: 5* gym
Fantastic experience: Nice place, good coach, nice people!!!
Positive experience: Complete gym facilities... friendly staffs
Fantastic experience: Really fancy and in-line with the £70 price tag. Loads of machines, dumbbells and floor space.
Fantastic experience: Great gym, very clean!
Positive experience: Large gym
Positive experience: Trained for my fight here
Fantastic experience: Great looking and well equipped gym. Good Luck [F]
Negative experience: If you're looking for a clean, well run, safe place to train...then stay well away .Trip hazards everywhere, used towels, messy. Music is so loud you can hear it through the best noise cancelling headphones on max volume. Also the movie making and photography is a little ott and annoying why not do it out of hours?? On the plus side, the staff are pretty cool and very friendly, the 2 stars is for them only!! But employee retention isn't great here. Unfortunately it's not enough to justify the massive fees. Probably the most over priced gym in the world, and yes I've used many gyms around the world. PureGym has better facilities, management and pricing. Must have an Instagram account to enter. Selfies and videos of your workout, constantly, are required for you to stay. Nothing gets repaired, showers have been out of order now for about a year. There are also lockers with "i'll be back soon", soon really means never here.
Hi Alex, Thank you for taking the time to let us know your feedback. We’re very sorry to hear about the concerns that you have had regarding ONE LDN in the past and our delay in responding. We have some big changes coming up, which we would love to share with you, as they may address some of your previous concerns. If you’re still local to The Club and/or would like to find out more, please get in touch with us via email - [email protected] and we will be able to tell you more. Wishing you all the best, The ONE LDN Team
Fantastic experience: Great gym, excellent facilities
Fantastic experience: Fantastic space!! Execellent techno equipment and lots of room for classes and working out on your own. Management and staff are really friendly and always make you feel welcome. Ive been going here for the last two years and making good use of the wide range of classes. Really high quality trainers and small classes which means you always get a good amount of time with the trainer. Much higher standard than other gyms in London and so many brilliant classes to choose from means your training never gets boring - weight lifting, barre, mauy Thai, spin, WOD etc. Highly recommend!!!
Fantastic experience: One Ldn is a really cool facility with the best equipment and best team ever. I have trained with Gary Ward for many years now and followed him to this new gym. I could not recommend him enough. From helping me achieve the best of me, to getting me ready for my first BOXING fight as well as helping me improve my life and get rid of my repetitive injuries. He is the best, hands down!!!
Negative experience: This is the second time I have joined this gym and I now remember why I left the first time. For £70 a month (£120 with classes) this gym is the most overpriced gym I have ever experienced. At first it looks quite nice and it's appealing when you do a quick walk around. However, over time you can see the cracks come through. And this is due to absolutely no quality control and no effort in updating the equipment and facilitates. For about 5 months now 2 of the mens showers have been out of order. 3 weeks there hasn't been shampoo\gel in the showers. One of the handles of a shower door was on the floor for 3 days. There are at least 2 lockers (mens) that are broken. Oneldn have an electronic locker system using a plastic chunky key that you are issued with when you join that locks\opens the lockers and gives you access on entrance. It's really gimmicky and just really annoying when you have to carry it with you whilst you train. The lockers them selves are a really bad design and really small. I see some people carry their bags with them around the gym because it wont fit in the lockers. The equipment is average and the 'functional area' out of bounds in the evenings peak time due to classes. Side note: I noticed the other day whilst a thai boxing class was underway that the ventilation was awful. The 'musk' coming from the class was nauseating. The 'functional area' is actually quite a good space to work out in when its available, which it is most of the time and you can move a rower into the space to make your own circuit. But there is no organisation to storing the equipment. Barbells are strewn over the floor taking up space that could be used for working out (also health and safety risk) . Buy some barbell holders maybe!! One of the biggest annoyances of this gym are the people that go there. HARDLY ANYONE PUTS THEIR WEIGHTS BACK. This adds to the health and safety risk. Adding to the health and safety the lifting platform has a sheet of metal underneath that sticks up, waiting to slice the feet the fighters that go barefoot or tripping up an eager cross-fitter. One of the water fountains has been out of order for 2 weeks. I got to hand it to them, they are quick at laminating out of order signs. Thinking back a few months ago, one of the barbell cups that hold the barbell on the squat rack went missing and they didn't replace it for about 4 weeks!! I've not gone to any classes or had any personal training, but watching one of the barbell classes concerned me when people are getting dangerous guidance from the instructor. Just watching them during the class was cringing. The class should have been smaller so they could focus on form rather than reps reps reps! Wasn't even a cross fit class. There is no atmosphere at this gym but the staff are nice enough. The positives for me: convenience, it's a 1 minute walk from my door to the gym and is the only reason why I haven't left again.....yet. The sauna is very good. You can cancel anytime. Good range of weights and resistance machines, don't have to wait too long to use equipment. I sent them an email 2 days ago detailing some of my concerns and still haven't received a reply. So I can only say their customer service is also very poor. Overpriced, unkept, lack of updating equipment, no quality control, health and safety risks and hardly anyone puts their weights back. There are plenty of other gyms that offer much more at same or lower price.
Hi Donald, Thank you so much for taking the time to share your detailed feedback of ONE LDN. We’re so sorry to hear about your negative experiences and our delay in response. We do have some big changes coming up at the Club, which may address some of the concerns you have. If you’re still local to the Club and/or would like to find out more, please get in touch with us via [email protected]. We would love to tell you more about your plans and welcome you back to the Club. Wishing you all the best, The ONE LDN Team
Negative experience: Avoid using gary ward as a personal trainer, infact, as long as this man is associated, I would advise to stay away full stop and use an alternative gym!
Negative experience: Most of the time there is someone filming in the gym, which can get very annoying. Cant use half the equipment at peak times due to classes. It is far too overpriced for what it is. Very pretentious gym! Cancelled my membership after a week.
Hi Edward, Thank you for taking the time to share your feedback with us. We’re very sorry to hear about the experiences you have had with one with ONE LDN and our delay in coming back to you. If you’re still local to to The Club, we have some big changes coming up, which may ease some of your previous concerns. We would love to share with you and welcome you back to the Club, so if you are happy to and would like to find out more, please get in touch with us via [email protected] so we can tell you more. Wishing you all the best, The ONE LDN Team
Positive experience: I understand it is one of the most prestigious gyms in the area, but I still believe it is overpriced for what it is.
Hi Barbara, Thank you for taking the time to share your feedback with us. We’re sorry in the delay in coming back to you, and that your experience wasn't as expected. We do have some big changes coming up at ONE LDN, which may address some of your previous concerns. If you’re still local to the Club and/or would like to find out more, please do get in touch with us via [email protected] and we will be able to tell you more. If not, thank you again for your time. Wishing you all the best, The ONE LDN Team
Negative experience: WARNING: We were scammed by personal trainer Gary Ward -Be very careful doing business with this man, as he seems to think it's one big joke!
Fantastic experience: Love this gym! Literally was around the corner from my old workplace! Shannon is great for motivation! Dave Tieu is a fab teacher when it comes to Muay Thai (kickboxing)! A must go and experience!
Positive experience: reasonable price
Negative experience: It’s a good gym as long as you don’t mind getting filmed/photographed most of the time as they always have someone filming in the gym, Also don’t expect to be able to use half of the weight section that has all the racks when you want as they do lessons at peak times and weekends that exclude you from the area while they use it. With no notice in the gym of when these are on, it’s like a game of roulette when you turn up if you are able to do the workout you planned on doing. So sometimes I’m paying my membership fee for use of half the facilities... unbelievable. oh and no swimming pool. Might be looking for a new gym. :(
Hi James, Thank you for taking the time to give us your feedback. We’re very sorry to hear about the concerns that you have had regarding ONE LDN in the past, and apologise for the delay in coming back to you. We have some big changes coming up at ONE LDN which may address some of your concerns and we would love to share them with you. If you’re still local to The Club and/or would like to find out more, please get in touch with our Marketing Manager - [email protected] and we will be able to tell you more. Wishing you all the best, The ONE LDN Team
Fantastic experience: Nice
Fantastic experience: Loved it!
Positive experience: Good gym with plenty of machines and friendly staff, quiet when I use it during the day. Recommended.
Fantastic experience: Good place too workout. Usually quite when I'm around. Has all the facilities I need. Plus a Sauna.
Fantastic experience: Member since the doors opened in 2016! Lovely staff and place to train! New machines with still good floorspace.
Hi Amaya, Thank you so much for our 5 star review! We're so glad you are enjoying the new equipment at ONE LDN. Hope to see you in Club soon! All the best, The ONE LDN Team
Fantastic experience: Lovely Gym, Good Machines, hygiene is usually very good. I like the staff, they seem friendly some days. I'd say the cost is worth it.
Fantastic experience: One of the best gyms I have been to. Really friendly staff, high quality equipment and a positive atmosphere. I would recommend this gym to anyone.
Fantastic experience: We have a nice time.
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