Oulton Hall Hotel, Spa & Golf Resort
Information about Oulton Hall Hotel, Spa & Golf Resort
Our comment from FitFit UK about Oulton Hall Hotel, Spa & Golf Resort:
Oulton Hall Hotel, Spa & Golf Resort in Leeds is a stunning establishment that offers a perfect blend of luxury and comfort. Guests often express enthusiasm for the beautiful decor and well-maintained grounds, making it an ideal destination for both relaxation and adventure.
Key highlights include:
- Exceptional customer service, with staff noted for their attentiveness and friendliness.
- Comfortable, spacious rooms equipped with all necessary amenities.
- An excellent range of dining options with high-quality food, although some guests have suggested improvements in breakfast selection and temperatures.
- An extensive spa and leisure facilities that guests found enjoyable, but some noted maintenance issues that need attention.
- Beautiful surroundings with convenient access to Leeds and ample parking.
However, some areas of improvement have been shared by guests:
- Inconsistency in the quality and temperature of food served at the restaurant.
- Mixed experiences in the spa facilities, with suggestions for enhanced maintenance and cleanliness.
- Occasional operational inefficiencies, particularly around breakfast service and room check-ins.
Overall, Oulton Hall is praised for its beautiful setting and excellent staff, although some visitors have experienced minor disappointments that the management is committed to addressing. The hotel remains a favorite for those looking for a luxurious escape while enjoying the golf course and spa facilities.
Services, Machines and Guided Classes
Oulton Hall Hotel, Spa & Golf Resort: Opinions
Fantastic experience: Great relaxing hotel, superb food
Good evening, Robert, Thank you for taking the time to share some feedback following your recent stay. We are delighted to see you have kindly awarded us an excellent score of 5/5 and are really pleased to hear you had a thoroughly enjoyable and relaxing break. We are so pleased we managed to exceed your expectations from the moment you arrived and that you were highly impressed with our beautiful hotel, spectacular grounds and extensive spa and leisure facilities. Exceptional customer service is always a priority for our team and we are reassured to learn this was reflected during your stay and that you found the entire team to be welcoming, professional and highly attentive. We are also glad you approved of our very delicious food and found it to be of a first-class standard. We are always aiming to improve, so appreciate all feedback very much. Please don't hesitate to contact the team, should you require any further assistance at all and we hope to have the pleasure of welcoming you again.
Positive experience: We had a good stay on a voucher at Oulton. The staff were absolutely brilliant and really attentive. We really enjoyed our evening meal with the dine in for 32 offer. The spa we felt quite small so quite akward to use when busy. We got upgraded to a superior and I would massively recommend this if you can afford it- makes a big difference to the stay. Thank you to the lady who sorted our room change : ) Prices are expensive - but the eat in for 32 deal that we had on our voucher deal made it worth it. We would stay on a voucher again.
Good afternoon, Holly, Thank you for getting in touch and for taking the time to share some feedback following your recent break at Oulton Hall. We are delighted to read your review and to hear you had a thoroughly enjoyable stay and that the team were able to upgrade you to one of our beautiful, superior rooms. We are so glad you enjoyed your room and found it to be immaculately clean, comfortable and extremely spacious to relax and soak up the surroundings. Attentive and professional service is extremely important to us and we are thrilled to learn the team took great care of you and ensured you were comfortable and well looked after. Thank you also for your great comments regarding your delicious evening meals. We are thrilled you approved of the tasty cuisine and found your meals to be of a really high standard. Guest reviews are important to us, so thank you for your honesty and for sharing your experience. Please reach out to the team, should you require any further assistance and we hope to have the pleasure of welcoming you again.
Fantastic experience: Incredible venue, service and staff. If you’re thinking about visiting, please do it!
Good morning, Jordan, Thank you for your fabulous 5* review. We are really pleased to hear you had a thoroughly enjoyable stay with us here at Oulton Hall and that we managed to impress you in all aspects. We are delighted you enjoyed our beautiful hotel and that you found your lovely room to be clean, spacious and comfortable. We are also glad to hear you felt our establishment was the perfect place to relax and unwind. Outstanding customer service is something that is extremely important for our entire team and we are really glad to hear this was an element that stood out to you during your break. We are reassured you found the team to be attentive, polite and professional. We are constantly striving to improve, so rely on guest feedback to let us know what we could have done better. Thank you so much for taking the time to share the positive experience you had and we hope to have the pleasure of welcoming you again. Please don't hesitate to contact our helpful reception team, should you require any further assistance with anything at all.
Positive experience: Decent Hotel in Oulton . Swimming pool and spa Fecilities are good with cold water shower. Buffet Breakfast was good too nothing extraordinary just basic. Customer service was good and staff seem helpful and friendly.
Good morning, Vinny, Thank you for contacting us and for taking the time to share some feedback following your recent stay. We are really pleased to hear that overall, you had a thoroughly enjoyable break and that we managed to exceed your expectations. We are delighted you enjoyed our wonderful spa and leisure facilities and found them to be of a very high standard. Thank you for your fantastic feedback regarding the outstanding service provided by the team. We are pleased you found everyone to be welcoming, pleasant and helpful. We are also glad you approved of our delicious breakfast and found everything to be satisfactory. We are always striving to improve, so appreciate your honesty. Please don't hesitate to reach out to us, should you require any further assistance at all and we hope to have the pleasure of welcoming you again.
Negative experience: We booked three rounds of golf through an agent (Your Golf Travel) with Oulton Hall being the first of three different courses. Separately, we booked a night at the hotel the night before. I can highly recommend the hotel with excellent rooms, a good hearty breakfast and a well presented spa area. However, this review sadly relates to the poor standard of the golf course. With very poor and dangerous tees, as you couldn’t keep your footing. Worst course we’ve collectively played. As the lead booker of eight golfers, I felt fully responsible and frankly embarrassed. I made my complaints to Your Golf Travel who were not interested in our concerns. Date of visit September. To reiterate, the hotel is great and I would highly recommend but do not stay and play golf here.
6. Good evening, Matt, 7. 8. Thank you for reaching out and for taking the time to leave some feedback following your recent visit to our establishment. 9. 10. We are delighted to hear you enjoyed our hotel and that you were highly impressed with your clean, spacious rooms and our excellent spa and leisure facilities. We are also pleased you approved of our very tasty breakfast and found the selection to be fresh and plentiful. 11. 12. However, we are extremely sorry to learn you unfortunately encountered significant disappointment with our golf course. Please accept our most sincere apologies for the fact you felt the course had not been maintained to our usual exceptionally high standard and that as the lead booker, you felt embarrassed by the experience. Please be assured that we take all feedback seriously and will ensure your comments are passed on to the relevant team immediately. 13. Guest satisfaction is incredibly important to us and we are keen to discuss your experience further. Please feel free to contact us directly, should you wish to do this. 14. 15. We apologise again that the golf aspect of your trip did not meet your expectations and we hope you will consider giving us another opportunity to impress you in the future.
Positive experience: Can't get srved at the bar waiting half an hour for one lady to go around talking to everyone before taking my order. Also it's freezing and they turn the heat off in the rooms at midnight. I've payed for the room and want it warm throughout the night.
Dear Dean, Thank you for contacting us and for taking the time to leave some feedback following your recent stay. We are sorry to hear you had a rather unsatisfactory experience and unfortunately encountered a couple of issues during your break. Please accept our apologies for the fact you unfortunately did not enjoy your room due to fact you found it to be too cold. We are extremely sorry for this and would like to assure you, your comments have been noted and will be taken on board. We pride ourselves on an exceptional level of customer service and are disappointed to learn you unfortunately felt this was an element that let us down. We would like to offer our sincere apologies for the lengthy delay you encountered at the bar and will ensure this is looked into further for future reference. Guest feedback is important to us, so thank you for your honest review. We are sorry we did not meet your expectations on this occasion and we hope you will consider giving us another opportunity to impress you in the future. Please don't hesitate to contact us directly, should you wish to discuss any aspects of your stay in more detail.
Fantastic experience: Stopped over on a Saturday night with my wife and had a fabulous time, staff were excellent along with the food and the room we booked, it was busy but just added to a great atmosphere
Good evening, Andy, Thank you for getting in touch and for taking the time to leave a fantastic review and excellent 5* rating. We are delighted you and your wife had a wonderful stay with us at Oulton Hall and that you were highly impressed with our beautiful property, stunning grounds and excellent spa and leisure facilities. We are also pleased you thoroughly enjoyed the delicious cuisine and found your meals to be of a first-class standard. Thank you for your kind feedback regarding the notable service you received from our dedicated team. Customer service is a priority for us and we are really pleased to learn you found everyone to be welcoming, professional and attentive throughout the duration of your visit. Guest feedback is important to us, as we are always striving to improve and enhance the guest experience, so thank you for taking the time to share your thoughts. Please don't hesitate to reach out to the team for assistance, should you require anything at all and we hope to have the pleasure of welcoming you again.
Positive experience: Beautiful hotel, amazing staff, lovely food.
Good afternoon, Michael, Thank you for your wonderful 5* review following your recent visit to Oulton Hall. We are delighted to hear you had fantastic stay and that we managed to exceed your expectations from the moment you arrived. We are so glad you were impressed with our beautiful hotel and grounds and that you enjoyed our excellent spa and leisure facilities. Thank you for your kind words regarding the delicious food. We are so glad you approved of the tasty, carefully prepared cuisine and that you found everything to be to your liking. We are also thrilled the delicious food was accompanied with outstanding service from our hardworking, dedicated team. Guest reviews are really important to us and we appreciate your feedback very much. Please reach out to the team, should you require any further assistance with anything and we hope to have the pleasure of welcoming you again!
Fantastic experience: Went for the spa treatment and stayed the night. The pool and spa treatment was excellent. Donner service was brilliant. The waiter Oliver was exceptional. The food for dinner and breakfast was divine Would 100% recommend for a romantic weekend away
Good afternoon, Stuart, Thank you for contacting us and for taking the time to leave a great review following your recent overnight spa break. We are so pleased to hear you had a wonderful stay and that we managed to exceed your expectations from the moment you arrived. We are delighted you were impressed with our beautiful hotel, grounds and that you enjoyed our fantastic spa and leisure facilities. Thank you for your great feedback regarding the food. We are thrilled you were highly impressed with your delicious meals (both breakfast and dinner) and that you found the food to be exceptionally high quality. Our talented chefs strive to create outstanding dishes, using locally sourced produce and we are really pleased everything was to your liking. We are delighted the magnificent food was accompanied with impeccable service from our hardworking team and we are pleased you found everyone to be professional, attentive and welcoming. Thank you for your comments regarding the service from Oliver in particular, it sounds like he took great care of you. Guest feedback is important to us, as we are always striving to improve, so thank you for reaching out to us and for taking the time to share the positive experience you had. Please don't hesitate to contact the team, should you require any further assistance at all and we hope to have the pleasure of welcoming you again.
Positive experience: The staff were great.. just don't understand why we have to queue to get in breakfast room and then for hot buffet..something not right operationally...spa very nice..
Good evening, Malcom, Thank you for reaching out to us and for taking the time to leave a fantastic 5* review following your recent stay. We are really pleased to hear you had a thoroughly enjoyable break with us and that you were highly impressed with our magnificent location close to Leeds and our beautiful property. We are also pleased to hear you found your room to be clean, comfortable and spacious. Thank you for your feedback regarding breakfast. Please accept our apologies for the fact you had to queue and for the hot buffet and we are sorry for any inconvenience caused. We are glad you had the chance to make use of our excellent facilities and that you enjoyed our fantastic spa very much. Outstanding service is important to us and we are so pleased to hear everyone went above and beyond to ensure you were comfortable and well looked after. We rely on guest feedback, so thank you for your honesty. Please don’t hesitate to contact us, should we be able to assist with anything further and we hope to have the pleasure of welcoming you again.
Negative experience: Awful stay here. Ruined the morning of my wedding, promised one thing on the phone before booking and did not honour it on the day. Very racist woman working at the hotel. Stay away from booking here. Save your money! Never been treated in such a disgusting way.
Dear Maimoonah, Thank you for contacting us and for taking the time to leave a review. We are extremely disappointed to hear your feedback and are keen to discuss your experience in more depth with you. Please would you be kind enough to contact us directly, where a member of the Management team will be in touch with you. We apologise again for the experience you had and look forward to hearing from you soon.
Negative experience: Upon checkout staff charged me the room price twice.
Good morning, Abi, Thank you for contacting us and for taking the time to share some feedback following your recent stay with us here at Oulton Hall. We are extremely sorry to hear you had a rather disappointing experience and unfortunately encountered an issue with your bill when attempting to check-out. Please accept our most sincere apologies for the fact you were charged twice in error. We are extremely sorry for the mix-up and for any inconvenience caused. However, we trust that the team were able to rectify this for you. Guest feedback is important to us and we appreciate your honesty, so thank you. Please again accept our apologies for this unfortunate incident and for the fact it put a dampener on your stay. We hope you will consider giving us another opportunity to impress you in the future and hope that apart from this isolated issue, you had an enjoyable break.
Negative experience: Do not get a gym membership here as they do not cancel your membership if you ask them to. I cancelled mine months ago and have emailed several times for them to stop taking money from my direct debit and they finally did stop. but when I asked them to return the money for the months they took my money whilst I had already cancelled they will not give my money back. I have visited several times in person and have contacted via email and they always say the will return the money but it’s been nearly one year and the issue is still not resolved. Awful customer service don’t book gym here.
Good morning, Thank you for contacting us and for taking the time to leave some feedback. We are extremely disappointed to read your comments and to hear that unfortunately, you have encountered some issues when attempting to cancel your gym membership. We are extremely sorry for any inconvenience caused and are keen to rectify this for you. Please contact us directly, where the team will be able to assist you further with this matter.
Positive experience: Lovely hotel and helpful staff. Bed very comfortable, room was average yet very clean. Grounds lovely. Breakfast let them down cold 1st morning luke warm the next.
Good morning, Chris, Thank you for taking the time to share some feedback following your recent stay. We are delighted to see you have kindly awarded us an excellent score and are really pleased to hear you had a thoroughly enjoyable and relaxing break. We are so glad we managed to exceed your expectations from the moment you arrived and that you were highly impressed with our beautiful hotel, spectacular grounds and extensive spa and leisure facilities. Thank you for your comments regarding the cleanliness of our establishment, this is something that is extremely important to us. Exceptional customer service is always a priority for our team and we are reassured to learn this was reflected during your stay and that you found the entire team to be welcoming, professional and highly attentive. Please accept our sincere apologies for the slight disappointment you encountered with breakfast and for the fact you found it was not quite warm enough on one of the mornings. We are sorry for this and have taken note of your feedback. We are always aiming to improve, so appreciate all reviews very much. Please don't hesitate to contact the team, should you require any further assistance at all and we hope to have the pleasure of welcoming you again.
Positive experience: I went to the spa for the day. Overall I had a lovely time, usual steam room, sauna, jacuzzi and pool. I liked the fact you are provided with a robe and a towel, although if you are over a size 16 the robe would be too small for you. The changing rooms smelled heavily of urine both when I got changed to go into the spa and on my way out so they must have that odour all the time. The pool was a good size and everywhere wasn't too busy. In between treatments I enjoyed reading at the poolside on the comfy chairs. I had a treatment - neck, shoulder and head massage - very good and I was asked what pressure I would like which is always a good sign. I had a light lunch included in my spa voucher. It was pre ordered and a cold salad so I don't know why I had to wait 20 minutes for it after being seated. I got offered my complimentary prosecco after 15 minutes. I would have liked to have purchased a hot drink but I'm not sure you could? I'd visit again but buy a better package and hope that the changing rooms had been properly cleaned next time.
Good afternoon, Bianca, Thank you for contacting us and for taking the time to leave such a lovely review following your recent spa day. We are delighted to hear that you had a wonderful, relaxing time and that you left feeling refreshed and rejuvenated. We are pleased you enjoyed using our facilities and that you were impressed with our steam room, sauna, jacuzzi and pool in particular. Please accept our most sincere apologies for the fact you felt our changing room facilities had not been cleaned to our usual impeccably high standard. We are extremely sorry for this and please be assured, your feedback has been forwarded to our cleaning team immediately. Thank you for your kind words regarding your spa treatment, it sounds like our highly talented therapists put you at ease instantly and that their skills and professionalism shone through. We are glad you were able to relax and soak up the tranquil setting in between your treatments . We are also glad you approved of the delicious light lunch that was included in part of your spa package. Guest reviews are important to us, as we are always striving to improve, so thank you for sharing your experience. Please don't hesitate to contact us, should you require any further assistance and we hope to have the pleasure of welcoming you again!
Negative experience: I recently stayed at this hotel for my partner’s 21st birthday, hoping for a memorable experience, but it fell far short. We booked a double room but arrived to find two single beds pushed together. When I questioned this, Nick at reception vaguely explained it was “for flexibility”—though we’d paid for a double. Worse, the sheets were dirty, and when we called both reception and room service twice for clean bedding, no one answered. Eventually, Nick brought fresh sheets but asked us to help put them on, which felt unprofessional. To add to the frustration, we learned that the cleaning staff leaves at 9 p.m., which felt odd for a full-service hotel. Our free drink vouchers also led to confusion; after being served a Malibu and Coke once, we were told we couldn’t order it again, as it wasn’t covered. Finally, the afternoon tea I’d booked weeks in advance was “lost” in their system, and we were seated in a different room and waited 30 minutes for our food. Most staff seemed unmotivated, resulting in poor service. For a special occasion, this was a letdown. I wouldn’t recommend this hotel for reliable service.
Good afternoon, Jono, Thank you for contacting us and for taking the time to leave some feedback following your recent break to celebrate your partner’s 21st birthday. We are a little disappointed to read your review and to hear that you sadly had a rather unsatisfactory experience and that we unfortunately did not meet your expectations. Please let us begin by offering our most sincere apologies for the disappointment you encountered with your room and the issues you faced. We are extremely sorry you found the bed linen had not been cleaned to our usual impeccably high standard. Please be assured that your feedback has been taken seriously and will be passed on to our housekeeping team immediately. We pride ourselves on providing an outstanding level of customer service at all times and are rather concerned to hear you felt the team did not convey our usual high level of outstanding attentiveness and professionalism. Again, please accept our apologies for this and we will take your feedback on board. We completely understand your frustration that due to it being such a special occasion, that you felt let down by the entire experience and we are also very sorry for the booking issue with the Afternoon Tea you had planned in advance. Guest feedback is important to us, as we are always keen to improve, so thank you for your honesty. We are sorry that your visit to Oulton Hall was not what you had anticipated and we apologise for the issues you encountered that contributed towards this. Should you wish to discuss your stay any further, please don’t hesitate to reach out to us. We hope you will consider giving us another opportunity to impress you in the future.
Fantastic experience: Refused to cook my steak blue, even though was ordered so must be an option for the waiting staff. I've had blue steak here previously, also at Crewe Hall and The Park at Warrington so not sure why it was refused. Otherwise an excellent stay with brilliant service
Dear Bev, Thank you for contacting us and for taking the time to leave a review following your recent stay at Oulton Hall. We are delighted to hear that overall, you had a thoroughly enjoyable break and found everything to be to your satisfaction. We are really pleased you approved of our magnificent location and found it to be the perfect location to unwind and soak up the beautiful surroundings. We are also glad you enjoyed your lovely room and thought it was spotlessly clean, spacious and very comfortable. We are also reassured to learn you were impressed with the exceptional service from the team and found everyone to be polite, attentive and professional throughout the duration of your stay Please accept our apologies for the issue you unfortunately encountered with your steak. We are sorry the team could not meet your request on this occasion, but thank you for your feedback regarding this. Guest reviews are extremely important to us, so thank you for your honesty. Please don’t hesitate to reach out to the team, should you require any further assistance with anything at all and we hope to have the pleasure of welcoming you again.
Positive experience: Recently attended a party here, although it was a nice room and good service, the food was poor for the amount of money it cost.
Good afternoon, Gaynor, Thank you for getting in touch and for taking the time to leave us a review following your recent visit to Oulton Hall to attend a party. We are pleased to hear you were impressed with our venue and that you felt the room was perfect for the celebration. We are also glad to hear you found the service from our hardworking team to be impressive and that they looked after you well and ensured you had everything you needed. However, we must admit, we are a little disappointed to learn you sadly felt the food let us down and that we did not meet your expectations with the refreshments provided. We have an extremely talented team of chefs who strive to create fresh, unique dishes using locally sourced produce and we apologise that you felt that improvements were required. We are always keen to improve, so appreciate your honest feedback and will ensure your comments are passed on to our kitchen team for future reference. Thank you for your review and we hope to have the pleasure of welcoming you again. Please don't hesitate to reach out to us, should you require any further assistance with anything at all.
Fantastic experience: Oow lovely place bit weird to navigate carpark on night as head lights wernt high enough to look on signs but got to car park lovely place
Good morning, Angela, Thank you for contacting us and for taking the time to leave a great review following your recent stay. We are so pleased to hear you had a wonderful break and that we managed to exceed your expectations from the moment you arrived. We are so pleased you were impressed with our magnificent property, beautiful grounds and that you enjoyed our fantastic spa and leisure facilities and the beautiful room you were allocated. Thank you also for your kind comments regarding the impeccable service provided by the team throughout the duration of your stay. Exceptional service is always at the forefront for us and we are reassured this was something that stood out to you and that you found every staff member to be approachable, welcoming and highly attentive. We are sorry you felt the car park was a little tricky to navigate in the dark, but thank you for your feedback regarding this. Please be assured we take all comments on board and will ensure this is passed on to the relevant department. Please don't hesitate to reach out to the team, should you require any further assistance with anything at all and we hope to have the pleasure of welcoming you again.
Negative experience: Came for a wedding. Bar staff absolutely useless. A load of kids cutting corners, borderline rude and not bothered about any sort of customer experience. Not sure about the hotel..
Good morning, Lawrence, Thank you for taking the time to leave some feedback following your recent visit to Oulton Hall to attend a wedding. We are extremely disappointed to read your review and to hear that sadly, you did not have a particularly enjoyable experience. We are sorry to learn you unfortunately felt the service was the element that let us down the most. Exceptional customer service is something our team prioritise and we are concerned to hear this was the aspect you felt needed the most improvement. Please accept our most sincere apologies for the service you received and we apologise for the fact you did not receive our usual impeccable attentiveness. Please be assured your comments have been taken seriously and will be addressed immediately with the team. We appreciate your feedback, so thank you for your honesty. Please don't hesitate to contact us, should you wish to discuss your stay any further and we hope you will consider giving us another opportunity to impress you in the future.
Fantastic experience: Don't have words to describe this place I had an amazing time here ,brilliant food ,swimming pool and sauna, just excellent The staff is very helpful
Good morning, Gabriela, Thank you for your wonderful review and for taking the time to share the fantastic experience you had staying with us at Oulton Hall. We are extremely appreciative of your high rating and are delighted to hear you had a pleasant and enjoyable stay with us. We are pleased to learn you were impressed with our beautiful hotel, excellent spa and leisure facilities and the outstanding service provided by the exceptional team who ensured you were well looked after during your stay. We are always looking to improve, so appreciate all feedback greatly. Thank you for sharing your kind comments and please don't hesitate to contact us, should we be able to assist you with anything further. We hope to have the pleasure of welcoming you back!
Positive experience: Great stay at Oulton Hall Hotel,well appointed room ,fantastic breakfast, and very good restaurant, and beautiful grounds to walk around.
Good afternoon, Clive, Thank you for getting in touch and for taking the time to leave a fantastic review and excellent 5* rating. We are delighted you had a wonderful stay with us at Oulton Hall and that you were highly impressed with our beautiful property, stunning grounds and convenient location. We are glad you had the opportunity to explore our stunning grounds and enjoyed soaking up the magnificent surroundings. We are also pleased you thoroughly enjoyed the beautiful room you were allocated and found it to be clean, spacious and comfortable. Thank you for your kind words regarding our delicious breakfast, we are pleased you approved of the tasty selection and found the quality to be of a high standard. We are also glad you felt the fantastic food was accompanied with exceptional service from our dedicated team. Guest feedback is important to us, as we are always aiming to improve and enhance the guest experience, so thank you for taking the time to share your wonderful experience. Please don't hesitate to reach out to the team for assistance, should you require anything at all and we hope to have the pleasure of welcoming you again.
Positive experience: Good comfortable room, furniture was dusty so more attention ti detail is needed good spa facilities, breakfast was good choice, staff very helpful and service was great
Good afternoon, Jashu, Thank you for taking the time to leave some feedback following your recent break at Oulton Hall. We are really pleased to hear you had a great stay and that you enjoyed our beautiful hotel, grounds and excellent spa and leisure facilities. We are delighted you enjoyed your lovely room and found it to be spacious and comfortable. However, we are sorry to learn you felt some of the furniture had not been cleaned to our usual exceptionally high standard. Please accept our utmost apologies for this and be assured we will pass the note onto our housekeeping team immediately. Outstanding customer service is something that is extremely important to our entire team and we are really glad to hear this was an element that stood out to you during your break and that you found the team to be attentive, polite and professional. We are also glad you approved of our very tasty breakfast and felt the selection was fresh and plentiful. We are constantly striving to improve, so rely on guest feedback to let us know what we could have done better. Thank you so much for taking the time to share the great experience you had and we hope to have the pleasure of welcoming you back. Please don't hesitate to contact our helpful reception team, should you require any further assistance with anything at all.
Fantastic experience: Great hotel and wonderful staff, was served by a lady called Abi, she was very friendly and helpful. Amazing service!
Good afternoon, Olivia, Thank you for your wonderful 5* review following your recent visit to Oulton Hall. We are delighted to hear you had fantastic stay and that we managed to exceed your expectations from the moment you arrived. We are so glad you were impressed with our beautiful hotel and grounds and that you enjoyed our excellent spa and leisure facilities. Thank you for your kind words regarding the outstanding service from our hardworking, dedicated team. Impeccable service is something we pride ourselves on and it sounds like Abi looked after you perfectly and ensured you had everything you needed. Guest reviews are really important to us and we appreciate your feedback very much, so thank you. Please feel free to reach out to the team, should you require any further assistance with anything at all and we hope to have the pleasure of welcoming you again!
Fantastic experience: Staying regularly here with work, fantastic rooms, food is amazing, staff are super friendly and helpful.
Good afternoon, James, Thank you for your fabulous 5* review. We are really pleased to hear that as a frequent visitor to Oulton you always find you have a thoroughly enjoyable stay with us and that we managed to impress you in all aspects. We are delighted you always approve of your beautiful rooms and that you find them to be clean, spacious and comfortable. Thank you for your 5/5 rating regarding the exceptional service provided by our dedicated team. Outstanding customer service is something that is extremely important for us and we are really glad to hear this continues to be an element that stands out to you each time you stay with us. We are also glad you enjoy our very tasty food and find the meals to be of a very high standard! We are constantly striving to improve, so rely on heavily on guest feedback. Thank you so much for taking the time to share your review and we look forward to welcoming you back.
Negative experience: Slow service, shard of glass in the bath, cold showers. Great location and the building decor is lovely but let down by how it's managed.
Good afternoon, Rich, Thank you for getting in touch and for taking the time to leave some feedback following your recent stay with us. We are extremely sorry to hear you sadly had an unsatisfactory experience and unfortunately felt on this occasion, we did not meet your expectations. We are pleased to hear you were impressed with our beautiful location and that you appreciated the tasteful decor of our interior. We also hope you enjoyed our wonderful spa and leisure facilities during your break. Exceptional customer service is highly important to us and we are disappointed you felt this was something that let us down significantly. Please accept our sincere apologies for the slow service you encountered and we would like to thank you for your patience and understanding regarding this. Please be assured your feedback has been noted and will be taken on board for future reference. We would also like to extend our apologies for the other issues you encountered and thank you for bringing them to our attention. Guest feedback is important to us, as we are always striving to improve, so thank you for your comments. Please don't hesitate to reach out to the team, should you wish to discuss your stay any further and we hope you will consider giving us another opportunity to impress you in the future.
Positive experience: There were 8 hangers, but only 4 where usable, 4 above a cabinet, meaning there was only 18 inches hanging space. Ordered a bottle of prosecco for the room, but in never turned up and can't get a refund. Room wasn't turned down on Sunday for some reason. UPDATE: Nick at the hotel contacted me and the refund has been processed now.
Good morning, Michael, Thank you for contacting us and for taking the time to leave a review following your recent stay. We are sorry to hear you had a rather disappointing break and unfortunately found a few things that were not to your satisfaction. Please accept our apologies for the fact the Prosecco you ordered to the room did not show up and that you have been unable to get a refund for this. Please would you be kind enough to reach out to me directly on: [email protected], where I will look into this further for you. Thank you also for the feedback regarding the clothes hanging space. We are sorry you felt it was not substantial enough and that it was a little inconvenient to access. We apologise for this and will be sure to take your feedback on board. Apart from the issues you have highlighted, we hope you enjoyed our hotel and that you had the opportunity to sample our fantastic spa and leisure facilities. Should you require any further assistance, please don't hesitate to contact us and we hope you will consider giving us another opportunity to impress you in the future.
Fantastic experience: Best hotel ever stayed in. Staff are so friendly and go beyond call of duty.
Good evening, Thank you for your wonderful review and fantastic 5* rating. We are delighted to hear you had a fantastic stay with us here at Oulton Hall and that we managed to exceed your expectations from the moment you arrived. Our wonderful team are committed to providing outstanding service at all times and we are delighted to hear you found everyone to be polite, attentive and friendly throughout the duration of your stay. We are so pleased you felt everyone went above and beyond to ensure you were comfortable and well looked after. Thank you for your excellent rating regarding your room also. We are really glad you approved of it and found it to be clean, spacious and comfortable. Guest feedback is highly important to us and we really do appreciate your kind words. Please don't hesitate to contact us, should we be able to assist you with anything further and we look forward to having the pleasure of welcoming you again.
Fantastic experience: Lovely setting and historic building. Nice food, good selection of drinks. Friendly service.
Good afternoon, Martin, Thank you for contacting us and for taking the time to leave some feedback following your recent stay at Oulton Hall. We are extremely pleased to hear you had a fantastic break and that you found we managed to exceed your expectations from the moment you arrived and throughout your stay. We are delighted you were highly impressed with our magnificent property and its captivating history and that you thoroughly enjoyed our beautiful setting. We also are glad you approved of the tasty cuisine and that you felt all of your meals were of a very high standard - this is great to hear! Thank you for your great score regarding the exceptional service from our dedicated team. Providing outstanding customer service is a priority for us and we are reassured to learn this was clearly evident during your stay and that you felt our hardworking team were welcoming, approachable and attentive. Guest feedback is important to us, as we are always striving to improve, so thank you for taking the time to share your experience. Please feel to contact us, should you require any further assistance and we hope to have the pleasure of welcoming you again.
Fantastic experience: Lady at reception was wonderful, all the staff were super accommodating,. The hall was magnificent
Good afternoon, Errum, Thank you for your fantastic 5/5 review! We are so pleased to hear you had the most wonderful stay with us here at Oulton Hall and that you were highly impressed with the grandeur of our beautiful property. We are dedicated to providing a first-class service at all times and are reassured to learn you received a warm and friendly welcome from the reception team. Thank you for your kind comments regarding the exceptional service that continued throughout the duration of your stay, we are really glad to hear you felt the team were approachable, attentive and highly professional. Guest reviews are important to us, so thank you for sharing your experience and we hope to have the pleasure of welcoming you back. Please don't hesitate to reach out to the team, should you require any further assistance.
Fantastic experience: Had my first spa day here with caitlyn and it was incredible! So friendly and explained everything well, the service itself was amazing. Lovely , clean facilities also.
Good morning, Ebony, Thank you so much for reaching out to us and for taking the time to leave a wonderful 5* review following your recent visit to Oulton Hall. We are delighted to hear you had a wonderful experience and that you were highly impressed with our beautiful hotel and magnificent setting. We are extremely proud of our outstanding spa and leisure facilities and are really pleased to hear you had the opportunity to relax and enjoy them during your visit. We are delighted you found the spa team to be welcoming and that everyone went above and beyond to ensure you were comfortable and well looked after. Thank you for your lovely words regarding the professionalism from the fantastic Caitlyn during your spa day, it sounds like she put you at ease and took great care of you. We are also glad you found our facilities to be immaculately clean. Guest feedback is very important to us, as we are always striving to improve, so we appreciate your comments very much. Please don't hesitate to reach out to the team, should you require any further assistance and we hope to have the pleasure of welcoming you again.
Positive experience: Nice overnight stay , staff very friendly Mannie was very attentive in restaurant Food and buffet breakfast lovely
Good morning, Tracey, thank you so much for your fantastic review! We are absolutely delighted to hear you had the most wonderful overnight stay with us here at Oulton Hall and that we managed to exceed your expectations from the moment you arrived. Outstanding customer service is always at the forefront for us and we are reassured you received a warm welcome from the team and that you felt everyone went above and beyond to ensure you were well looked after. Thank you for your kind words regarding the service provided by Mannie in particular - we will be sure to pass on your praise and appreciation. We are also glad to hear you approved of the delicious food. Our talented chefs strive to create the finest, freshest dishes and we are pleased you enjoyed the cuisine. Thank you for your great comments regarding our tasty buffet breakfast, we are pleased you approved of the selection and found it to be fresh and plentiful! Guest reviews are important to us, so thank you for sharing your experience and we hope to have the pleasure of welcoming you back. Please don't hesitate to reach out to the team, should you require any further assistance.
Negative experience: Rooms, food and hotel very good. However, we were on a golf weekend. Hence low score. Day 1: Calverly Course: First round tee boxes a mess, greens even worse spiked (at this time of year!?) Day2: Started us the Hall Course(9 holes), better condition. However, not seamless as we were in a queue to complete the back 9(front 9 of calverton!!) Recommend buggies as many large gaps between holes. Won't return for golf.
Good morning, Robert, Thank you for contacting us and for taking the time to leave a review following your recent stay at Oulton Hall. We are really pleased to learn that overall, you had a pleasant and enjoyable break and that you were highly impressed with our beautiful hotel and the lovely room you were allocated. Due to the fact you were on a golf weekend, we are extremely sorry to hear that you were not entirely impressed with our golf facilities and unfortunately felt they had not been maintained to our usual exceptionally high standard. Please accept our sincere apologies for this and please be assured that your feedback has been noted and will be passed on immediately to the relevant department. We are always keen to improve, so appreciate your honesty. Despite the disappointment with our leisure facilities, we are pleased you enjoyed other aspects of the hotel and we would like to thank you for your kind feedback regarding the delicious food. We are glad you enjoyed all of your meals and found them to be of a very high standard. Guest reviews are important to us, so thank you for reaching out and please don’t hesitate to contact us, should you wish to discuss your experience further. We hope you will consider giving us another opportunity to impress you in the future.
Negative experience: Attended a drinks reception and was not made to feel welcome, to the point where I left early.
Dear Michael, Thank you for contacting us and for taking the time to leave some feedback following your recent stay with us. We are sorry to hear you had a rather unsatisfactory experience and unfortunately encountered some issues during your break. We are extremely sorry for the fact you felt our establishment did not meet your expectations and that you left feeling a little disappointed. Please be assured, your comments have been noted and will be taken on board. All feedback is important to us, so thank you for your honesty. We are always eager to make improvements where we can, so please feel free to contact us at any point to provide some more details regarding your stay and what you felt we could have done to have enhanced your visit even further. We apologise again and sincerely hope you will consider giving us another opportunity to impress you in the future. We are sorry we did not meet your expectations on this occasion and we hope you will consider giving us another opportunity to impress you in the future. Please don't hesitate to contact us directly, should you wish to discuss your stay any further.
Negative experience: I stayed for one night for a business trip. The hotel is huge and weirdly at check-in they told me that they don't tell you the room number out loud for security reasons. I've stayed in hotels for the last 30 years on business and I've never had this before. However, the girl was lovely and showed me how to get to my room which was a good 5-minute walk from reception. As soon as I open my door the disappointment started. The carpet was filthy. The bathroom looked like something out of the 1970s. The furniture were at least 20 years old and the room was just tired. It had the basics in the room like a kettle like an iron, some storage but he just felt very very poor. However, the real low point was breakfast. The food is fine but the service was very poor. I was pretty old arrival but put on a table that already had food on the table from the previous guest. Had to wait 5 minutes which I opened and was covered in food and disgusting. Overall, this place has wonderful potential, but it's way past it's best and I would not recommend staying here unless you were there for a deal or the golf
Good afternoon, Gary, Thank you for contacting us and for taking the time to leave a review following your recent stay. We are deeply sorry to hear you had an extremely disappointing visit and unfortunately felt there were various factors that sadly let us down. Please let us begin by offering our sincere apologies for the fact you did not enjoy the room you were allocated. We are sorry you felt it was rather tired and that the amenities provided were only basic. We are rather concerned to learn you felt the cleanliness was an element that significantly let it down. Impeccable cleanliness is very important to us and we would like to assure you that your feedback will be passed on to the housekeeping team immediately. We would like to apologise that breakfast was also unsatisfactory and that despite the fact, you found the food to be pleasant, you felt the service was rather poor. We completely understand your frustration and disappointment with the issues you have highlighted and would like to thank you for bringing them to our attention. We are very sorry the breakfast experience did not meet your expectations and we will ensure this is reflected to the relevant team. Guest feedback is important to us, so thank you for your honesty and for sharing your experience. Once again, we apologise wholeheartedly that it was not an enjoyable break for you and we hope you will consider giving us an opportunity to impress you in the future. Please feel free to reach out to us directly, should you wish to discuss your stay in more detail.
Fantastic experience: Great service, attentive staff. The food in the restaurant was delicious We enjoyed our family break here. Thank you so much!
Good afternoon, Kristine, Thank you for taking the time to leave a lovely review and fantastic rating following your recent family break here at Oulton Hall. We are absolutely delighted to hear you all had a wonderful stay with us and that you were highly impressed with our beautiful property, grounds and excellent spa and leisure facilities. We are pleased you had the opportunity to relax and enjoy them while soaking up the tranquil surroundings. We are dedicated to always providing a first-class level of customer service at all times and we are pleased to learn this was evident during your stay. Thank you so much for your kind comments regarding the outstanding efforts provided by the hardworking team. We are glad you found everyone to be attentive and professional and that you felt well looked after throughout your stay. Guest feedback is important to us, as it helps us to identify where we need to improve. Thank you for your great comments, we are so glad your entire family had a memorable break with us and we hope to have the pleasure of welcoming you again. Please don’t hesitate to contact the team, should you require any further assistance at all.
Fantastic experience: We stayed because we went to a wedding, and although the wedding didn't run to time, it was an amazing day. The room was perfect for our needs, and the breakfast was lovely. It was lovely to stick about the following day to enjoy a cuppa on the terrace with friends, while people played a game of golf nearby. Shame we didn't have time to check out the spa. You can easily get lost in there. It's deceptively big inside.
Good morning, Kel, Thank you for your lovely review. We are delighted you had the opportunity to visit Oulton Hall to attend a wedding and are really pleased to hear you had a thoroughly enjoyable and memorable day. We are glad you were impressed with your beautiful room and found it to be clean and comfortable, with everything you needed. Thank you for your kind comments regarding our delicious breakfast that you approved of the following morning, we are glad you found the selection to be fresh and plentiful! Our leisure and spa facilities are definitely a highlight and it’s a shame you didn’t have the chance to sample them during your stay. However, we hope to have the pleasure of welcoming you again in the future where you will hopefully be able to check them out. Guest feedback is important to us and rely on reviews to help us improve, so thank you for your great comments. Please don’t hesitate to contact us, should we be able to assist with anything further and we look forward to seeing you again.
Positive experience: Not particularly impressed by the waiter service. Three different people non were very good!
Good morning, Richie, Thank you for contacting us and for taking the time to share some feedback following your recent stay at Oulton Hall. We are pleased to hear that overall, you enjoyed our beautiful hotel and that you were highly impressed with our magnificent location and grounds. We are also glad you approved of the lovely room you were allocated and found it to be comfortable, spacious and immaculately clean. However, we are rather disappointed to learn you sadly felt the waiter service let us down significantly. Exceptional customer service is something our team prioritise and we are concerned to hear this was an aspect you felt needed improvement. Please accept our most sincere apologies for the service you received and we are very sorry you did not receive our usual impeccable attentiveness. Please be assured your comments have been taken seriously and will be addressed immediately with the team. Guest feedback is important to us, as we are always striving to improve, so thank you for your honest review. Please don't hesitate to reach out to the team, should wish to discuss your stay further and we hope you will consider giving us another opportunity to impress you in the future.
Positive experience: Had a lovely visit to Oulton Hall, treatments were fab and the food was beautiful. Just a shame you can't check in earlier to.enjoy the facilities a little longer. I would definitely recommend.
Good morning, Helen, Thank you for your lovely review following your recent visit to Oulton Hall. We are really pleased to hear you had a fabulous stay with us and that we managed to exceed your expectations from the moment you arrived. Thank you for your kind feedback regarding the food. We have an incredibly talented team of chefs who are dedicated to creating exciting, unique dishes and we are really pleased the tasty cuisine was to your liking and that you thoroughly enjoyed all of your meals. Our wonderful spa and leisure facilities are extremely popular amongst guests and visitors and we are delighted you had the opportunity to relax and sample them during your break. Thank you for your kind words about the soothing treatments you received from our therapists, we are so glad you felt comfortable and pampered and we will be sure to pass on your praise. As always, we are constantly striving to improve and enhance the guest experience, so thank you for your suggestion about checking in earlier to enjoy the facilities. This is really useful to us and please be assured, your feedback will most definitely be taken on board. Thank you for choosing Oulton Hall, we are so glad we were able to ensure it was a memorable break for you and we hope to have the pleasure of welcoming you again. Please don't hesitate to reach out to the team, should you require any further assistance with anything at all.
Fantastic experience: My husband booked this for our wedding anniversary ❤️ upgraded the room & had the extra love package The room was beautiful.. this hotel is a little on the expensive side, we didn't get chance to use the spa as we had other outside experiences booked.. but the hotel & grounds were beautiful well kept & well looked after. The staff were very attentive.. the champagne bar, setting & views were beautiful
Good afternoon, Jayne, Thank you so much for contacting us and for taking the time to leave such a wonderful review! We are delighted your husband chose to book your anniversary stay with us and we are so pleased to hear that you both had a relaxing and memorable break. We are thrilled you approved of your beautifully decorated room and that you found it to be luxurious, comfortable and spacious. Outstanding customer service is always a top priority for our team and we are reassured you found all staff to be highly attentive, friendly and helpful - this really is great to hear! Although you did not get the opportunity to sample our fantastic spa and leisure facilities, we are pleased you enjoyed our magnificent grounds and felt they were well maintained. Guest feedback is very important to us, so thank you for your honest review. We are so pleased you both had a special stay with us and that you enjoyed relaxing and soaking up the stunning surroundings. Please don’t hesitate to contact us, should you require any further assistance at all and we hope to have the pleasure of welcoming you again.
Fantastic experience: Just been for Afternoon Tea with my friends. It was a nice atmosphere and the room where we ate gave off the perfect vibe for it. Food was nice and had good portion sizes/amount. The staff member who served us, Yousef, was really nice and made us feel very welcome. Would definitely look to book again, especially as we had the Vegetarian Afternoon Tea today, but I got the impression that there was also a possible halal option too.
Good morning, Aminah, Thank you for your outstanding review and very kind 5* rating. We are delighted to hear that you chose to visit Oulton Hall for Afternoon Tea with friends and that you were highly impressed with our beautiful property, surroundings and our wonderful, relaxing drawing room. We are really pleased you felt it was the perfect setting and that you were able to unwind and soak up the wonderful atmosphere. Thank you for your kind feedback regarding the delicious refreshments, we are delighted you found the tasty treats to be of a high standard and that the portion sizes were generous. We are glad the fantastic food was accompanied with impeccable service from our dedicated team. Exceptional customer service is a priority for us and we would like to thank you for your wonderful feedback about the service provided by Yousef in particular. We are really lucky to have him on our team and we will be sure to pass on your kind praise and appreciation. Guest reviews are highly important to us, so thank you wholeheartedly for taking the time to leave such a pleasant review. We look forward to welcoming you again and please don't hesitate to contact us, should you require any further details regarding our Afternoon Tea options.
Fantastic experience: Booked in for afternoon tea with friends. Such a lovely experience. Yousef who served us looked after us very well, great service, accommodating & very friendly. Thank you so much.
Good morning, Shaiba, Thank you for your fantastic 5* rating and lovely review. We are delighted to hear that you chose to visit Oulton Hall for Afternoon Tea with friends and that you were highly impressed with our beautiful property and magnificent surroundings. Thank you for your kind feedback regarding the delicious refreshments, we are delighted you found the tasty treats to be of a high standard and lots of selection. We are glad the fantastic food was accompanied with impeccable service from our dedicated team. Exceptional customer service is a real priority for us and we would like to thank you for your wonderful feedback about the service provided by Yousef in particular. We are really lucky to have him on our team and we will be sure to pass on your kind praise and appreciation. Guest reviews are highly important to us, so thank you wholeheartedly for taking the time to leave such a pleasant review. We look forward to welcoming you back again and please don't hesitate to contact us, should we be able to assist you with anything else.
Fantastic experience: Absolutely wonderful overnight stay with our daughter and grandson. Staff were so helpful and friendly. Enjoyed the pool and gym too. Good start to grandsons University life to start in Leeds. Thank you.
Good morning, Yvonne, Thank you for contacting us and for taking the time to leave some feedback following your recent stay with your daughter and grandson. We are delighted you chose to visit Oulton Hall before your grandson starts University in Leeds and that you all had a fantastic overnight break. Thank you for your lovely comments regarding our fabulous spa and leisure facilities. We are really pleased you had the opportunity to sample our gym and pool during your stay and that you were impressed and found the facilities to be of a very high standard. We are dedicated to providing an exceptional level of customer service and we are really pleased to hear this was evident during your stay and that you found our wonderful team to be professional and attentive. Thank you for sharing the lovely experience you had, we are glad we were able to ensure it was a memorable stay for you and we hope to have the pleasure of welcoming you again. Please don't hesitate to reach out to the team, should you require any further assistance with anything at all.
Positive experience: Problem with the driving ball dispenser which took money and didn't dispense balls. Went to pro shop and had to deal with a miserable young man who was argumentative and actually point blank lied to me about I would receive my funds back. Need to do much better
Good morning, Ian, Thank you for contacting us and for taking the time to leave some feedback following your recent visit to Oulton Hall. We are extremely sorry to hear you had a rather disappointing experience and unfortunately encountered an issue with the driving ball dispenser. Please accept our most sincere apologies for the fact you felt that when you went into the Pro Shop for assistance that the team were not as helpful as you had anticipated. Exceptional customer service is important to us and we are sorry this was not reflected on this occasion. Thank you for your comments and please be assured, your feedback will be looked into further. Thank you for reaching out to us and we hope you will consider giving us another opportunity to impress you in the future. Please don't hesitate to contact us, should we be able to assist you with anything else.
Fantastic experience: Attended Oulton Hall for afternoon tea, for my sister's 80th birthday. What a lovely experience it was, afternoon tea menu excellent and the service was excellent too. What a lovely afternoon.
Dear Dianne and Peter, Thank you for contacting us following your recent visit to Oulton Hall for afternoon tea to celebrate your sister's 80th birthday. We are delighted to hear you had a simply wonderful afternoon with us and that you were highly impressed with the beautiful setting and delicious selection of refreshments available. Thank you for your lovely feedback regarding the outstanding service you received from the team. Exceptional customer service is extremely important to us and we are really pleased to hear this was clearly evident during your visit and that you found everyone to be welcoming and attentive. We are always striving to improve, so appreciate all comments very much. Thank you for choosing to celebrate such a special occasion with us. We are so glad we helped to ensure it was a memorable afternoon for you and we hope to have the pleasure of welcoming you again.
Negative experience: Having paid a premium for a "countryside view" I could see it beyond the car park and service yard. No chance of carging your electric car.
Good afternoon, Matthew, Thank you for contacting us and for taking the time to leave a review following your recent family stay with us. We are sorry to hear you had a rather disappointing break and unfortunately did not particularly have an enjoyable experience. Please accept our sincere apologies for the disappointment with the view from your room, despite paying specifically for a countryside view. We are very sorry that you felt it was unsatisfactory and we will be sure to take your feedback on board. We pride ourselves on always providing an outstanding level of customer service and we are sorry to hear this was also something you felt sadly let us down. Please be assured that we take all feedback seriously, as we are constantly striving to improve. Guest reviews are important to us, so thank you for your honesty. Once again, we are sorry we did not meet your expectations on this occasion and we hope you will consider giving us another opportunity to impress you in the future. Please don't hesitate to reach out to the team, should you require any further assistance with anything.
Fantastic experience: Called in one morning for a coffee. Sat outside in the sunshine in the beautiful grounds. Lovely place, staff very friendly.
Good morning, Thank you for taking the time to share some feedback following your recent visit to Oulton Hall. We are delighted to hear you chose to stop by to enjoy a coffee in the sunshine and that you were able to relax and soak up our beautiful setting while doing so. We love the fact that guests and visitors always say how relaxing and tranquil the ambience is and we are delighted we are able to provide this in such a stunning location. Outstanding customer service is extremely important to us and we are pleased this was something you picked up on during your visit and that you found the team to be welcoming and friendly. Thank you for your review and we hope to have the pleasure of welcoming you again.
Positive experience: Slightly disappointed that the room t.v. would not pick up any signal. It was remedied within a day and £30 refunded. Also the location of our room was very noisy from 7:30/8 am onwards due to outside noise. Not great for a relaxing stay.
Dear Angus, Thank you for taking the time to share your experience following your recent stay. We are sorry to hear you had a rather mixed experience and unfortunately encountered a couple of issues that contributed towards you feeling disappointed. Please accept our apologies for the fact you did not enjoy the location of your room and felt that due to some noise disturbance early in the morning from outside, that your relaxing break was ruined a little. We are extremely sorry for this and for any inconvenience caused and would like to assure you that your comments have been taken on board and will most definitely be passed on. We would also like to apologise for the technical issue you encountered with the TV in your room. We are pleased to hear the team were able to sort this for you and provided some compensation, but we appreciate your disappointment that it was not working initially. Apart from the issues you have highlighted, we hope that you otherwise had a pleasant stay and that you appreciated our spectacular grounds and wonderful spa and leisure facilities. All feedback is important to us and we are always keen to improve and enhance the guest experience, so thank you for your honesty. Please don’t hesitate to contact us, should we be able to assist you with anything further and we hope you will consider giving us another opportunity to impress you in the future.
Positive experience: Left a bit disappointed by this hotel. The building is fine and staff great but a few drawbacks remain. Room 135 is very nousy with a loud minibar fridge and constant air con nouse from kitchens nearby. The room itself was fine. Afternoon Tea was overpriced for a few finger sandwiches, large scones and Panecotra which was not set. Coffee was nice and service great. Breakfast service could have been better. We were not informed of an additional menu with extra dishes served with a surcharge. Until our friends joined us, we were not aware of the extra items. This looks to be a hotel trading on its name but has let its standards slip.
Good evening, Mike, Thank you for taking the time to share some feedback following your recent visit to Oulton Hall. We are sorry to hear you left our hotel feeling a little disappointed and we would like to offer our apologies for the fact we unfortunately did not meet your expectations on this occasion. We are pleased you were impressed with our beautiful hotel and that you found our hardworking team to be attentive, welcoming and professional. However, we are extremely sorry to learn you sadly did not enjoy your room and encountered some noise disturbance from various appliances. Please accept our sincere apologies for this and be assured, we have taken your comments on board. Our Afternoon Tea is very popular amongst guests and visitors and we would like to offer our sincere apologies for the fact you did not particularly enjoy it. We are sorry you were ever so slightly disappointed with the refreshments and again, thank you for your feedback regarding this. We would also like to apologise for the lack of communication during breakfast service where you were not made aware of the additional menu items. We are very sorry the team did not inform you of this at the time and we will ensure this is highlighted with them for future reference. Guest feedback is important to us, as we are always striving to improve, so thank you for your honest review. Please don't hesitate to reach out to the team, should wish to discuss your stay further and we hope you will consider giving us another opportunity to impress you in the future.
Negative experience: Can’t review the room as I couldn’t gain access despite paying for it for two nights! I booked via booking operator and when I called for help they couldn’t find any record of myself to get a adjustment to the room I didn’t get any call backs and zero help due to ‘data protection’ despite me giving full details repeatedly and this being my booking that I personally paid for! This just made an incredibly stressful situation more so giving conflicting information after the event and refusing to acknowledge the room was not utilised
Good afternoon, Nicola, Thank you for reaching out to us and for taking the time to share some feedback following your recent experience. We are extremely sorry to hear there was an unfortunate mix up with your booking and that we were sadly unable to locate record of this and that you were unable to check into your room. Please accept our sincere apologies for this and be assured, the issue will be looked into further with the booking operator you used to hopefully avoid a similar situation arising in the future. Once again, we are really sorry for the inconvenience and disappointment caused, but hope you will have another opportunity in the future to stay with us. Please don’t hesitate to contact us, should we be able to assist you with anything further.
Fantastic experience: Amazing experience at Oulton Hotel and Spa for my birthday. From reception staff, to cleaners to restaurants I couldn't fault it. The grounds are nice to go for a walk in, the spa be it the pool a bit on the small side was adequate for us on a weekend so you'll always have space and a decent amount of time there. The saunas and cold bucket splash were one to remember. Big shout out to the team there!
Good afternoon, Akaash, Thank you for your fantastic review following your recent stay with us to celebrate your birthday. We are so pleased to hear you had a very memorable break and that we managed to exceed your expectations from the moment you arrived and throughout the duration of your visit. We are really glad you thoroughly enjoyed our wonderful spa and leisure facilities and that you were able to spend time relaxing, unwinding and soaking up the beautiful surroundings. We are also delighted you approved of our stunning grounds and that you enjoyed exploring them. Thank you for your kind feedback regarding the service you received from our dedicated team. We are thrilled to hear you found every staff member you encountered to be welcoming, polite and friendly - this is great to hear. As always, we are keen to improve and enhance the guest experience and rely fully on guest feedback to let us know where we could do better. Thank you so much for your honest review, we are pleased you chose to celebrate your birthday at Oulton Hall and we hope to have the pleasure of welcoming you again. Please don’t hesitate to reach out to the team, should you require any further assistance with anything at all.
Fantastic experience: Lovely, welcoming hotel. Room was clean and spacious. Fridge stocked with water, soft drinks and 2 small complimentary wines. All public areas of hotel were clean, tidy with lots of comfy seating areas. Outside was just as good, the weather helped with this too! Gym also well presented. All the staff I had contact with were friendly and helpful. Only slight disappointment was with the food. Nothing really to complain about but just maybe not quite the same high standard as the rest of the hotel and services. Found the hot breakfast buffet wasn't especially hot. Even the evening meals which were cooked to order were not piping hot when served. Not an issue just an opinion. Would recommend and will return.
Good morning, Julie, Thank you for reaching out to us and for kindly taking the time to share some feedback following your recent stay with us. We are really pleased to see you have awarded us a fantastic 5* rating and are delighted to hear you had a relaxing and thoroughly enjoyable break. We are pleased you felt our establishment was welcoming and that you found your room to be clean, comfortable, spacious and well stocked with a selection of beverages. We are glad you had the chance to make use of our excellent spa and leisure facilities during your break and that you were impressed with our gym and felt it was well presented. Thank you also for your kind feedback regarding the impeccable service provided by our dedicated team. Everyone works hard to provide an outstanding level of service and we are delighted you picked up on this and felt that the team went above and beyond to ensure you were well looked after. We are also sorry you felt the food sadly let us down and that unfortunately, you did not enjoy your meals. Our talented chefs are dedicated to producing the finest, freshest dishes using locally sourced produce and we apologise it was not to your liking on this occasion. Please be assured your comments have been noted and will be taken on board. Guest reviews are important to us and we really do appreciate your feedback very much, so thank you. Please don't hesitate to reach out, should we be able to provide any further assistance to you and we hope to have the pleasure of welcoming you again.
Fantastic experience: I visited the spa today (a treat from my husband) My spa day included 2 treatments and afternoon tea. Everything about the day was enjoyable and all the staff were friendly and helpful. I would like to give a special mention to Liz who served my afternoon tea, she was genuinely lovely. Also, the fresh scones were delicious! I can't wait to return.
Good morning, Nicola, Thank you for kindly taking the time to leave us such a lovely review following your recent visit to our hotel. We are extremely proud of our fabulous spa and leisure facilities and we are thrilled you thoroughly enjoyed them and found them to be of a very high standard. Thank you for your kind feedback regarding the professional treatments you received from our very talented therapists, we are so pleased you were put at ease and made to feel comfortable. Our Afternoon Tea is always a hit with guests and visitors and we are delighted you had the opportunity to sample it during your visit and had a wonderful experience. Thank you for your kind comments regarding the tasty selection of refreshments (particularly the fresh scones!) We are so pleased you were impressed with the treats and found the selection to be fresh and plentiful. Thank you also for your lovely feedback regarding the outstanding service you received from the fantastic Liz, it sounds like she looked after you perfectly! Guest feedback is important to us, as we are always striving to improve and enhance the guest experience, so thank you for your honest review. Please don't hesitate to reach out to us, should you require any further assistance with anything at all and we hope to have the pleasure of welcoming you back.
Fantastic experience: This is a truly beautiful hotel, easy to reach with public transport (20 min journey on the bus from Central Leeds). The staff are amazing, helpful and accommodating. Great breakfast. Drinks and snacks priced ok, 5,50 £ beer, 7,50£ hallumi wrap, 3,70 £ coffee. There is sauna, steam room, gym and middle sized swimming indoor pool for the guests to use. Beautiful drawing rooms, loads of antique sofas to rest on in various spots in the hotel. I'll be coming back!
Good morning, Sylvia, Thank you so much for your very kind review following your recent stay with us here at Oulton Hall. We are thrilled to hear you had the most wonderful, relaxing break and that you were impressed with our stunning property and beautiful setting. We are glad you found our location to be extremely convenient for your trip and that you found we were only a short bus journey away from the centre of Leeds. We are delighted you had the opportunity to sample our fantastic spa and leisure facilities and that you were able to relax and unwind and found the sauna, steam room, gym and pool all to be of a very high standard. Thank you also for your lovely feedback regarding our drawing rooms and lounge areas, we are really pleased you were able to soak up the magnificent surroundings and enjoy the tranquil ambience that our hotel exudes. Outstanding customer service at all times is our priority and we are reassured this was something that stood to you and that the team went above and beyond to ensure you were comfortable and well looked after. Guest feedback is really important to us, so thank you for your honest review. We are so glad we exceeded your expectations and that you had a fantastic stay and we hope to have the pleasure of welcoming you again. Please don’t hesitate to reach out to the team, should you require any assistance with anything at all.
Negative experience: Stayed here on a 2 day golf break. Hotel and room was very good. The evening meal was very poor. Fish and chips. Tiny fish that was obviously frozen. Cheap frozen chips. This was listed on the menu at £19.95!! Drinks in the bar were expensive. Breakfast was average with cheap tasteless sausages.My advice would be if you stay here eat elsewhere.
Good evening, Mark, Thank you for taking the time to leave a review following your recent 2-day golf break. We are really pleased to hear you had a thoroughly enjoyable stay and that you were highly impressed with our beautiful hotel and spectacular setting. We are also glad you approved of your lovely room and found it to be spotlessly clean, luxurious and extremely comfortable. Our talented team of chefs strive to create high quality food for all of our guests and visitors to enjoy. We are very disappointed to hear that unfortunately, you did not enjoy the food and felt that the fish and chips did not meet your expectations. Please accept our sincere apologies for this and be assured, your feedback has been noted and will be forwarded on to the team. We are also sorry to learn that breakfast was also rather disappointing for you. Guest feedback is important to us and we rely on reviews to help us improve and enhance the guest experience. Thank you for your honesty and for sharing the experience you had. We hope that apart from the issues you encountered with your meals, that you enjoyed our fantastic spa and leisure facilities and were able to relax and unwind in our tranquil setting. Please don’t hesitate to reach out to the team, should you require any further assistance with anything at all and we hope to have the pleasure of welcoming you again.
Positive experience: Lovely, clean and functional room and bathroom Working air con Decent food Friendly service
Good morning, Rachel, Thank you for taking the time to share some feedback following your recent stay with us here at Oulton Hall. We are pleased to hear that overall, your stay was pleasant and enjoyable and you were impressed with our beautiful hotel and excellent spa and leisure facilities. We are glad you approved of the lovely room you were allocated and are delighted you found it to be spotlessly clean, spacious and functional. We are also pleased the air con was working perfectly for you, particularly during the recent warm spell, which ensured your room was comfortable. Customer service is a main priority for us and we would like to thank you for your kind feedback regarding the impressive efforts from our hardworking team. We are also thrilled you were highly impressed with the fantastic food and found all of your meals to be of a very high standard. Guest feedback is important to us, as we are always striving to improve and enhance the guest experience, so thank you for your honest review. Please don't hesitate to reach out to us, should you require any further assistance with anything at all and we hope to have the pleasure of welcoming you back.
Positive experience: Breakfast really average. Room ok. Staff very good. Great location for Leeds if you don't want to stay in city centre.
Good morning, Ian, Thank you for your review following your recent stay with us. We are pleased to hear you had a pleasant and enjoyable break and that you felt our location was ideal for your trip. We are glad you enjoyed your room and found it to be clean and comfortable, with all of the amenities you required. We are sorry you felt breakfast was only average, please feel free to let us know what else we could have done to have improved things for you. We are always keen to enhance the guest experience, where possible and welcome all suggestions. We are dedicated to providing an outstanding level of customer service at all times and are delighted this was something that was clearly evident during your stay. Thank you for your kind feedback regarding the attentiveness and professionalism provided by our wonderful team. Guest feedback is important to us and we appreciate your honesty. Thank you for choosing to stay at Oulton Hall and we hope you will consider giving us another opportunity to impress you in the future. Please don’t hesitate to contact us, should we be able to assist you with anything further.
Fantastic experience: Stayed on a Spa package, had such a lovely experience, the pool and spa facilities were lovely!! Staff were amazing! Room was really great size and loved the decor, didn’t really use it but the tv was a great size. We had breakfast included and it was a really good selection of hot and cold. Really tasty, it does get busy so would recommend getting there earlier. Afternoon tea was a really nice experience and the drawing room was beautiful. The restaurant had a great vibe and nice selection of food - again it does get really busy so book your slots in advance.
Good morning, Athena, Thank you for contacting us and for taking the time to leave a review following your recent stay. We are really pleased to hear you had a thoroughly enjoyable spa break and that you were highly impressed with our beautiful hotel and excellent spa and leisure facilities. We are glad you enjoyed your beautiful room and appreciated the beautiful decor and amenities in the room. Thank you for your kind feedback regarding breakfast, we are delighted you enjoyed the tasty cuisine and found the selection to be plentiful. We are also thrilled you had the opportunity to sample our fantastic afternoon tea during your break and that you were able to unwind and soak up the magnificent atmosphere in our lovely drawing room. Guest feedback is very important to us, so thank you for your kind comments. Please don’t hesitate to reach out to us, should you require any further assistance and we hope to have the pleasure of welcoming you back.
Positive experience: I have been a few times to Oulton Hall but dissapointed this time, reception staff were not very welcoming and I thought the massage was very expensive for the quality of it.
Good morning, Linda, Thank you for taking the time to leave a review following your latest visit to Oulton Hall. We are extremely sorry to hear you sadly had a rather disappointing stay and that you unfortunately felt our usual exceptionally high standards were not reflected. Please accept our most sincere apologies for the fact you felt you did not receive a particularly warm welcome from the reception team. We are very sorry for this and would like to assure you that your feedback has been noted and will be investigated further. Attentive customer service is a priority for us at all times and we strive for all of our guests to feel welcome, comfortable and well looked after throughout the duration of your stay. We are also sorry to hear you sadly did not enjoy your massage and would like to offer our apologies for this. Feedback is important to us, as we are always striving to improve, so thank you for your honesty. Please don't hesitate to reach out to the team, should you require any further assistance and we hope to have the pleasure of welcoming you back.
Negative experience: I never thought that I would give this once stunning hotel a low rating. It broke my heart to see it been run down. The staff were brilliant though.
Good afternoon, Martin, Thank you for contacting us and for taking the time to leave some feedback following your recent stay with us. We are sorry to hear you had a rather unsatisfactory experience and unfortunately encountered a couple of issues during your break. Please accept our apologies for the fact you unfortunately did not enjoy your room. We are extremely sorry you felt it was not the standard you anticipated and please be assured, your comments have been noted and will be taken on board. Our talented chefs strive to produce exceptional food and we would like to offer our apologies that you sadly did not enjoy your meals on this occasion. All feedback is important to us, so thank you for sharing your thoughts. Your comments regarding the footpaths has also been noted and will be taken on board. We are sorry we did not meet your expectations on this occasion and we hope you will consider giving us another opportunity to impress you in the future. Please don't hesitate to contact us directly, should you wish to discuss your stay any further.
Fantastic experience: Appsolutley gorgeous suit all I could have asked for food is unavailable and the afternoon teas so delicious to x
Good afternoon, Russell, Thank you for contacting us and for kindly the time to leave a fantastic 5* review following your recent stay with us here at Oulton Hall. We are delighted to hear you had a wonderful stay and that you were highly impressed with our stunning property, magnificent grounds and excellent spa and leisure facilities. We are so pleased you enjoyed your beautiful suite and found it to be clean, spacious and comfortable, with all of the amenities you required. Our talented chefs aim to produce exceptional food for our lovely guests to enjoy and we are really pleased to hear this was a highlight of your stay and that you approved of the outstanding cuisine. We are also glad you had the opportunity to sample our delightful afternoon tea and that you thoroughly enjoyed the tasty treats available. All guest feedback is very important to us, so thank you for your comments. Please don't hesitate to reach out to us, should you require any further assistance and we hope to have the pleasure of welcoming you again.
Fantastic experience: Absolutely fantastic place for a bit of a country get away or for visiting Leeds. The staff are simply superb and the breakfast is excellent (best ever hash brown). Exceptionally dog friendly. Can’t wait to go back again
Good morning, Michael, Thank you for your superb review following your recent family stay at Oulton Hall. We are absolutely delighted to hear you had a wonderful break and that we managed to exceed your expectations from the moment you arrived. We are so pleased you were impressed with our beautiful hotel and setting and that you felt our vast grounds were perfect to explore with your dog. Thank you for your lovely feedback regarding your room, we are pleased you found it to be clean, spacious and comfortable. We are glad you felt our hotel was welcoming to both children and pets, this is great to hear and we are thrilled you enjoyed our fantastic facilities and food/beverage outlets. Exceptional customer service is our main priority and we are very reassured this was something that stood out to you in particular. Thank you for your kind words, we are pleased the team were welcoming, approachable and highly attentive throughout the duration of your stay. We rely on guest feedback, as we are always looking to improve, so thank you for your honest review. Please don’t hesitate to reach out to us, should you require any further assistance at all and we hope to have the pleasure of welcoming you back.
Fantastic experience: This place is amazing, I have stayed in multiple hotels this year from Hilton to Radisson and non of them compared to this. The decor, the rooms and comfort, the friendly staff were all amazing. The grounds are outstanding and we were lucky enough to have a sunny morning to enjoy drinks in the garden which was lovely. How this has 4.2 stars is beyond me as 5 stars isn’t enough to rate it here. But with people leaving negative reviews because they didn’t get a free steak or there’s a few weeds in the garden (it was beautiful) is ridiculous instead of the appreciation for everything good in this hotel. Yes the breakfast is a buffet style but all of the ingredients were high quality, there was loads of fresh fruit so for breakfast to be included with such high quality was brilliant, and no powdered scrambled egg, thank god! We didn’t want to leave and would make a trip back to Leeds just to stay here. Outstanding! Definitely worth the extra for the upgrade in the room.
Good afternoon, Kate, What a wonderful review - thank you so much! We are absolutely delighted to hear you had a superb stay with us here at Oulton Hall and that we managed to exceed your expectations from the moment you arrived and throughout the duration of your break. Thank you for your kind comments regarding our beautiful grounds and gardens, we are so pleased you enjoyed relaxing in such a magnificent setting and that you felt everywhere was maintained impeccably. We are really pleased to hear you enjoyed your lovely room and that you decided to upgrade and found it to be comfortable, immaculately clean and spacious. We are also glad you approved of our opulent decor and felt our establishment was the perfect spot to relax and unwind. Outstanding service is incredibly important to us and we would like to thank you for your fantastic comments regarding the exceptional efforts from the team. We are delighted you received a warm welcome and that you found every staff member you encountered to be welcoming and attentive. Thank you also for your great feedback regarding our delicious breakfast. We are glad you found it to be of a very high standard and that you thought the selection was fresh and plentiful. Guest reviews are important to us, so thank you for your honesty and for taking the time to share your thoughts. We are so pleased you enjoyed staying with us and we hope to have the pleasure of welcoming you again when you next visit Leeds.
Fantastic experience: Stayed in a superior double room & it was lovely. There was everything you could wish for in the room. The beds are comfortable & there was no noise disturbance, despite there being an event on. I am pleased to say that breakfast was not a chore even though the hotel was fully booked. The food was nice & there was plenty of choice, even for those with dietary restrictions. The staff I encountered were very polite & helpful I would definitely stay here again if I was in Leeds again.
Dear Tinkerbell Fairy, Thank you for contacting us and for taking the time to leave a fantastic review following your recent stay. We are delighted to hear you were impressed with our beautiful hotel and grounds and that you approved of your lovely superior double room. We are so glad you found it to be comfortable and well equipped with everything you needed and that you were able to enjoy a peaceful night’s sleep. We are glad you enjoyed our delicious breakfast and found the selection to be fresh and plentiful, with a range of dietary requirements catered for fully. Exceptional service is important to us and we are really pleased you found our hardworking team to be extremely polite and helpful during your stay and that you were made to feel welcome. Thank you so much for saying you will return if you visit Leeds again, this is very reassuring to hear. We appreciate your review very much and look forward to hopefully having the pleasure of welcoming you back. Please don’t hesitate to contact the team, should you require any further assistance with anything at all.
Positive experience: Great period property with loads of beautiful grande rooms. However felt that it was too busy and service was a little bit and miss. Also decor needs upgrading in places
Good morning, Marcel, Thank you for contacting us and for taking the time to leave an honest review following your recent stay. We are really pleased to hear your break was pleasant and enjoyable and we are delighted you were impressed with our period property and beautiful grounds. We are also glad you enjoyed your lovely room and that you found it to be luxurious, spotless and comfortable. We are sorry you found our establishment to be a little busier than you and anticipated and we would like to offer you our most sincere apologies for the fact you felt this unfortunately compromised the service at times. We are dedicated to always providing an impeccable level of service and are extremely sorry you encountered some delays. Thank you for your honesty regarding this and please be assured, your feedback has been noted and will most definitely be taken on board. Thank you also for your comments regarding the decor. We are sorry you felt that certain aspects were in need of an upgrade, but appreciate your feedback. We are always keen to improve the guest experience, so thank you for sharing your experience. We are delighted that overall, your stay was successful and we hope to have the pleasure of welcoming you again. Please don't hesitate to contact our friendly reception team, should you require any further assistance with anything at all.
Fantastic experience: Came to play in winter time, over 2 days but one of the 9 hole courses was closed and the 18 that were open were quite wet and spongy which couldn't be helped with the heavy rain. We didn't play the 2nd day due to heavy rain forecast but the pro arranged for us to come back in the summer to play the course again at its best instead of its worst. Just played the course in summer and it was in mint condition and provided a good challenge. Thanks again to the professional for sorting us out and would definitely come back again.
Good morning, Callum, Thank you so much for reaching out to us and for taking the time to leave such a lovely review following your recent visit to Oulton Hall to play golf. After a disappointing experience in the winter due to unfortunate bad weather, we are delighted to hear the golf team arranged for you to return in the summer to play our fantastic course. We are delighted you were highly impressed with the condition of our well-maintained course on this occasion and that you had an enjoyable afternoon and found it to be challenging. Please accept our apologies again for the previous disappointment, but we are so glad we were able to make it up to you and that you had a wonderful afternoon. Thank you for your feedback and we hope to have the pleasure of welcoming you again.
Fantastic experience: Stayed as part of a golf package. Hotel and grounds lovely, rooms very good, clean and tidy. Usual twin beds only 3 inches apart but that’s ok. Food was very good and plenty to choose from. Breakfast buffet also very good. Spa and pool also standard for a hotel of that level. Golf course was well looked after and enjoyed the variety it provided.
Good morning, Simon, Thank you for taking the time to leave an honest review following your recent golf package stay with us. We are absolutely delighted to hear you had a fabulous, relaxing break and that you found Oulton Hall to be tranquil, romantic and luxurious. We are pleased you found our location to be ideal and that you enjoyed exploring the local pubs and town a short distance away. Thank you for your great feedback regarding your room. We are really glad you were highly impressed with it and that you found it to be spacious, comfortable and immaculately clean. We are extremely proud of our fantastic spa and leisure facilities and we are thrilled you found our golf course to be challenging and very well maintained. We are also pleased to hear you had the opportunity to sample our wonderful spa and leisure facilities and that you enjoyed the pool. Our talented chefs are dedicated to creating exceptional, unique dishes and we are thrilled you were thoroughly impressed with the first-class cuisine and that you particularly enjoyed our fresh, plentiful breakfast. Guest feedback is important to us, so thank you for reaching out and sharing the positive experience you had. Please don’t hesitate to contact us, should you require any further assistance at all and we hope to have the pleasure of welcoming you again.
Fantastic experience: We stayed for a long weekend as part of a large group organised through mygolfbreaks. The hotel was incredible and I didn't hear a single complaint from anyone in the group the whole weekend. The golf course was challenging but in perfect condition, the food was very good value for money and service was superb.
Good morning, Danny, Thank you for taking the time to share some feedback following your recent large group golf break. We are delighted to see you have kindly awarded us an excellent score of 5/5 and are really pleased to hear you had a thoroughly enjoyable and relaxing stay and that we managed to exceed your expectations from the moment you arrived. We are very proud of our fantastic golf course and we are thrilled to hear you found the course to be challenging, but very enjoyable. We would also like to thank you for your kind comments regarding the condition of it, we are delighted you found it to be well maintained and in perfect condition. Exceptional customer service is always a priority for our team and we are reassured to learn this was reflected during your stay and that you found the entire team to be welcoming, professional and highly attentive. We are also glad you approved of our very delicious food! Our talented chefs are dedicated to producing the finest dishes and spend time carefully sourcing trusted local ingredients, we are thrilled everything was to your liking and thank you for your comments regarding this. We are always striving to improve and enhance the guest experience, so rely heavily on guest feedback. Thank you for your honest review and we hope to have the pleasure of welcoming you again. Please don't hesitate to reach out to the team, should you require any further assistance at all.
Fantastic experience: Went here for overnight stay with golf, brilliant hotel, was upgraded to a suite, couldn't wish for anything better. The restaurants and bars didn't disappoint. Food was very good as well. Golf course's were very well laid out and a pleasure to play, however some of the players in front of us were very slow , they need telling about etiquette, and the pro needs to mention that bunkers need raking when you go in one! All in all, we will definitely be coming back
Good morning, Steven, Thank you for contacting us and for taking the time to leave a great review following your recent overnight stay. We are so pleased to hear you had a wonderful break and that we managed to exceed your expectations from the moment you arrived. We are delighted the reception team were able to offer you a complimentary room upgrade and that you found your suite to be clean, comfortable and spacious, with excellent amenities. Thank you for your lovely feedback regarding our fantastic restaurant and bar areas. We are so pleased you were able to relax and soak up the surroundings and we are thrilled you approved of the very tasty food! Our talented chefs strive to create outstanding dishes, using locally sourced produce and we are really pleased everything was to your liking. We are extremely proud of our wonderful golf course and we are glad you thoroughly enjoyed playing on it and found the course to be well laid out. Thank you for your comments regarding the etiquette of some fellow players and please be assured this has been noted and will most definitely be taken on board. Guest feedback is important to us, as we are always striving to improve, so thank you for reaching out to us and for taking the time to share the positive experience you had. Please don't hesitate to contact the team, should you require any further assistance at all and we hope to have the pleasure of welcoming you again.
Fantastic experience: The perfect antidote for the emotional challenge of finalising and clearing my father-in-law's house. All the staff we came across - whether in reception, the bar, Calverly Grill or housekeeping were professional, friendly and helpful. The food and beverages were served well and completely to our taste. The experience was a tonic and we will return to the hotel.
Good morning, Alan, Thank you so much for your very kind review following your recent visit to Oulton Hall following a difficult family time. We are so pleased to hear the team provided you with a warm welcome and that every staff member you encountered were friendly, helpful and attentive. We pride ourselves on always going above and beyond for our lovely guests and visitors and are reassured this was clearly evident during your visit. Thank you for your great feedback regarding the fantastic food and beverages. We are glad everything was to your liking and that you were able to unwind and soak up the magnificent surroundings. We are always keen to hear guest reviews, so thank you for sharing the positive experience you had. Please don't hesitate to reach out to us, should you require any further assistance at all and we hope to have the pleasure of welcoming you again.
Negative experience: Feeling very let down. Came here for the weekend for a special birthday celebration for my wife. The night before her birthday we both had two different but excellent fish dishes. Because of this we thought we would try the very expensive 10 oz rib eye steak the next evening on my wife's birthday night. What a disappointment. They neither looked like a rib eye and were certainly not 10 oz. The meat, to be fair tasted well seasoned, but both of us struggled with the gristle and had to chew and then discard most of it. We gave some feedback to three of the staff, but only a small discount was taken off. We shouldn't have had to pay anything to be honest. The hotel really has to do a proper quality check of the meat before and during the use. Very upsetting on what should have been a perfect birthday evening!
Good morning, Martin, Thank you for contacting us and for taking the time to share some feedback following your recent overnight stay. We are extremely sorry to hear you unfortunately had a rather unsatisfactory experience celebrating your wife's birthday and would like to address the issue you have highlighted. Please accept our most sincere apologies for the fact you did not enjoy the 10 oz rib eye steak. Our talented chefs strive to create the finest, freshest dishes, using locally sourced produce and we are extremely sorry the steak was not to your liking on this occasion. Please be assured your feedback has been noted and will be passed on to the team. Should you wish to discuss the matter personally, please feel free to contact me directly on: [email protected]. We apologise once again that you had a rather disappointing evening and that apart from the isolated issue, you had a pleasant stay and enjoyed our beautiful hotel and excellent facilities. We hope you will consider giving us another opportunity to impress you in the future.
Fantastic experience: Excellent hotel in every aspect….. Nothing too much trouble for the staff who went out their way to help. Facilities second to none….. Very impressed.
Good morning, Michael, Thank you for reaching out to us and for kindly taking the time to share some feedback following your recent stay with us. We are really pleased to see you have awarded us a fantastic 5* rating - this is wonderful. We are delighted you had a thoroughly enjoyable stay with us and that we managed to exceed your expectations from the moment you arrived. We are really pleased you were impressed with our magnificent establishment and grounds and that you found our extensive spa and leisure facilities to be of a very high standard. Exceptional customer service is a top priority for us and we are glad this was something that stood out to you and that you found the entire team to be professional, attentive and helpful throughout the duration of your break. Guest feedback is important to us, so thank you for reaching out and for sharing your experience. Please don't hesitate to contact the team, should you require any further assistance and we hope to have the pleasure of welcoming you again.
Fantastic experience: Nice and clean room, delicious food in a beautiful area with friendly staff. Overall a lovely hotel.
Good afternoon, Thank you for taking the time to leave some feedback following your recent break at Oulton Hall. We are really pleased to see you have been kind enough to award us a 5* rating. We are delighted you were impressed with our beautiful hotel and picturesque grounds and that you had a relaxing and enjoyable break with us. Guest satisfaction is extremely important to us, so it's reassuring to hear you found the service to be exceptional and that you felt our excellent spa and leisure facilities were of a very high standard. We are also glad you found our establishment to be clean and comfortable, with fantastic dining and refreshment options. We are always striving to improve and enhance the guest experience, wherever possible, so we really do appreciate your feedback. Thank you for your review and we hope to have the pleasure of welcoming you again.
Positive experience: A great venue, the staff went over and above and the decor was fitting such a beautiful building.
Dear Oliver, Thank you for taking the time to leave some feedback following your recent stay with us. We are really pleased to hear you had a thoroughly enjoyable and relaxing break at Oulton Hall and that you were impressed with our beautiful hotel and appreciated the opulent decor and luxurious furnishings. Thank you for your kind words regarding the first-class service you received from the team, it's great to hear you received a warm welcome and felt everyone went above and beyond to ensure you were well looked after. Our Afternoon Tea is highly popular and we are thrilled you took the opportunity to sample it during your break and were highly impressed with the delicious treats provided. We are also glad you appreciated our magnificent setting and enjoyed the spectacular views. Guest feedback is important to us, as we are always striving to improve and enhance the guest experience, so thank you for your honest review. Please don't hesitate to reach out to us, should you require any further assistance with anything at all and we hope to have the pleasure of welcoming you back.
Fantastic experience: Best afternoon tea ever. Staff very mindful of the child in our group, making sure she had the sandwiches and drinks she wanted.
Good morning, Sharron, Thank you for contacting us and for taking the time to leave a fabulous 5* review following your recent visit to Oulton Hall. Our Afternoon Tea is always a hit with guests and visitors and we are delighted you had a wonderful experience. Thank you for your kind comments regarding the tasty selection of refreshments, we are so pleased you approved of everything and found the selection to be fresh and plentiful. Exceptional customer service is at the forefront of our team and we are glad to hear this was an element that stood out to you. Thank you for your fantastic feedback regarding the outstanding service from the team, it sounds like everyone went above and beyond to ensure you were comfortable and well looked after. Guest reviews are highly important to us, as we are always aiming to enhance the guest experience. Thank you for sharing your experience and we hope to have the pleasure of welcoming you back.
Fantastic experience: Had a fantastic time here for a girls weekend, Excellent stay from start to finish, staff very attentive a special mention to the manager Aggie and the gentleman, Neil I think for the Bottle of fizz and for making our birthday celebrations extra special. Food Spa Room's and grounds all excellent ⭐⭐⭐⭐⭐
Good afternoon, Colette, Thank you for contacting us and for taking the time to leave a fantastic 5* review. We are absolutely delighted to hear you and your friends had a fabulous girls birthday weekend at Oulton Hall. We are so pleased you enjoyed your beautiful room and that the lovely decorations and complimentary bottle of fizz made your celebrations even more special! Thank you for your kind feedback regarding our wonderful spa. We are glad you had the opportunity to sample our excellent facilities and that you were able to relax and unwind in the stunning surroundings. Exceptional customer service is a top priority for us and we are reassured to learn this was something that stood out to you. Thank you for your kind comments regarding the outstanding service from the team, we are so pleased you received a warm welcome and felt everyone went above and beyond to ensure you were all well looked after. Guest reviews are highly important to us, so thank you for your honesty. We are thrilled we were able to ensure it was a memorable weekend and we hope to have the pleasure of welcoming you again!
Negative experience: Families beware: this hotel (and the chain of QHotels) promote themselves as "family friendly". However, we'd love to understand how banning children from use of the pool for the majority of the day meets this description? We booked a golf game with friends, with the plan being for the Kids to spend time at the pool during the afternoon. But alas, upon arriving at the pool just after lunch were told no kids allowed in the pool except between the times of 8am-10am and 4pm-6:30pm. Staff at the hotel told us this is company policy across the whole group of hotels. Imagine, if this same policy was in place for men, or women or over 65's? We were told this policy is communicated on the website, which we eventually found, but it far from states children are not allowed, but rather described as "Children's swim times". Does this mean the hotel also has "Adult swim times" or "women's swim times"? We were further told that the hotel reserved the non-children swim times for use by guests using the Spa, so that Champagne can be enjoyed by the pool. It's a shame. The hotel is a fantastic building, with the potential to be a wonderful hotel. Unfortunately, service was below standard (for example, 45 minutes wait in the lounge for an order of sandwiches at lunchtime), check-in and check-out were an "experience" with under trained staff, and the quality of food was okay, but not quite what you would hope or expect from such a property. Alas, we won't be back to any more QHotels, until they change their discriminatory policy.
Good afternoon, Anthony, Thank you for contacting us and for taking the time to leave some feedback following your recent stay with us. We are sorry to hear you had a rather unsatisfactory experience and unfortunately encountered a couple of issues during your break. We are extremely proud to be a family friendly establishment, but as the team mentioned, the restricted swimming times for children is company policy across all of our hotels. We believe that by allowing children in at allocated times, this ensures they can enjoy the pool freely and then other guests also have the opportunity to use the facilities at leisure. We feel this is fair and enables everyone to enjoy the pool. Please accept our apologies for any inconvenience caused and thank you for your feedback regarding this. Exceptional customer service is a priority for us and we are sorry to learn you unfortunately felt the service did not meet our usual standards. Please accept our sincere apologies for the lengthy delay you encountered when ordering lunch and also during checking in/out. Guest reviews are important to us, so thank you for sharing your thoughts. We are sorry that we did not meet your expectations on this occasion and please don’t hesitate to reach out to the team, should you wish to discuss your stay further. Thank you and best wishes.
Fantastic experience: Certificate of excellence for quality service and products. My stay here was divine. The elemis treatments was amazing with a 40%off when I purchased some products. If I could give this place ten stars I would. Definitely be back this year see you soon guys, bravo for such a great time and wonderful warm welcome and hospitality
Dear Keiran, Good afternoon and thank you so much for your fantastic review. We are absolutely delighted to hear you had the most wonderful stay with us here at Oulton Hall and that we managed to exceed your expectations from the moment you arrived. We are extremely proud of our fabulous spa and leisure facilities and we are thrilled you thoroughly enjoyed them and found them to be of a very high standard. Thank you for your kind feedback regarding the professional treatments you received from our very talented therapists, we are so pleased you were put at ease and made to feel comfortable. We are also glad you approved of the lovely elemis products and that you managed to get a great deal when purchasing some items! Outstanding customer service is always at the forefront for us and we are reassured you received a warm welcome from the team and that you felt everyone went above and beyond to ensure you were well looked after. Guest feedback is important to us, so thank you for your honest review and we hope to have the pleasure of welcoming you again.
Negative experience: Booked for one night for a visit to the Grand Theatre, Leeds. Beware - on arrival at reception was charged £100 to the card as a 'security deposit'. I have stayed in far nicer hotels than this one & never had that happen. Also it wasn't refunded until this morning. We had booked for three people - two adults & a child, but they obviously hadn't read the booking as we were given a basic room with two single beds. Housekeeping did bring up a portable bed & moved the furniture around, but it made the space really tight. Room was basic, but did have a fridge which was good for the milk we bought as they never give you many sachets & no hot chocolate. What wasn't nice was the mould around the glass shower screen & the window. Some of the flower beds around the hotel needed attention - overgrown & full of weeds. We were also pleased that we ate out that night on the basis of the breakfast the next day. It was all self service, the usual toast, cereal, breakfast pastries, fruit selection wasn't great & yoghurt was in a communal bowl. Fried was the usual bacon,beans, tomatoes, sausages, dried out mushrooms, fried eggs which had run out, not of the best quality. On checking out, they took the room passes & ' That's all done. Have a nice day' & walked away. No asking if everything was all right. Well, it wasn't, so this is my review. See shower screen below.
Good afternoon, Lesley, Thank you for contacting us and for taking the time to share some feedback following your recent overnight stay. We are extremely sorry to hear you unfortunately had a rather unsatisfactory experience and would like to address the issues you have highlighted. Firstly, please accept our apologies for the mix up with your booking and the fact that housekeeping had to bring up an additional bed for you. We would like to offer our apologies for the inconvenience caused and would like to thank you for your understanding. The security deposit that was requested is standard protocol for our hotel, we are sorry you did not receive your refund until the following morning and thank you for your patience regarding this matter. We are proud of our beautiful grounds and are a little disappointed to learn you sadly felt the flower beds had not been maintained to our usual exceptionally high standard. Thank you for your feedback and please be assured your comments have been noted and will be taken on board. Guest feedback is important to us, as we are always striving to improve. We are sorry we unfortunately did not meet your expectations on this occasion and hope you will consider giving us another opportunity to impress you in the future. Please don’t hesitate to contact us directly, should you wish to discuss your experience further.
Fantastic experience: Just visited initially for a coffee, but then decided to have lunch too. Coffee was enjoyed in the lounge at Oulton Hall. There is plenty of comfortable plush seating available in the lounge area with tall windows, drapes and chandeliers add to the opulence of the room. We also had a view of the golf course. There was outdoor seating on the terrace. Service was very attentive and our waiter was very polite and friendly.. We then walked over to the golf clubhouse to take a look and ended up having a roast pork baguette with roast potatoes (roast beef was also available). Our food came quite quick and was of a decent portion for the price. Oulton Hall itself also caters for Afternoon Teas, hotel stays, pamper sessions/stays, weddings etc I can see why it is a popular venue for weddings. It is lovely. Prices for food and drink are comparable to other 4 star hotels.
Good morning, Pamela. Thank you for reaching out to us and for taking the time to leave such a lovely review. We are delighted to hear that after initially visiting our hotel for coffee, you decided to stay and enjoy a wonderful lunch in our clubhouse. Thank you for your kind comments regarding the opulent decor of our establishment, we are so pleased you approved and enjoy relaxing and soaking up the breath-taking views of our golf course. Exceptional customer service is always a priority for us and we are reassured this was reflected during your visit and that you found the service in the clubhouse to be efficient and professional. We are glad you enjoyed your delicious pork baguette - great choice! We love to hear feedback from guests and visitors, so thank you for taking the time to share the great experience you had. Please don’t hesitate to contact us, should we be able to provide any further assistance and we hope to have the pleasure of welcoming you again.
Fantastic experience: Lovely hotel and facilities. Lovely breakfast in the morning, plenty of options. The continental choices were better than the hot options, the sausages weren't the best. The choice of pastries, breads, cereals and yogurt options were superb. Staff were very friendly from in all areas: check in, spa and restaurant. The pool area is very clean and tidy, the pool itself was a great temperature. Room itself was clean and tidy but felt a little dated compared to other Q Hotels we've stayed in but perfectly comfortable.
Good morning, Thank you for taking the time to leave a review following your recent stay with us. We are absolutely delighted to hear you had a wonderful break and that you were highly impressed with our beautiful property, excellent facilities and the exceptional service provided by our hardworking team. Thank you for your great feedback regarding our delicious breakfast. We are delighted you were highly impressed with the tasty food and found there to be plenty of selection to choose from both hot and cold! We are really glad you had the opportunity to sample our wonderful leisure facilities during your stay and that you found our pool to be spotlessly clean and a perfect temperature. We appreciate your comments very much, so thank you for taking the time to share your experience. Please don't hesitate to reach out to the team, should you require any further assistance at all and we hope to have the pleasure of welcoming you back.
Positive experience: Came for the golf. What can I say. It has potential but prioritises hotel and corporate guests over members. The course needs more green keepers, the greens are ok, but rough like jungle for the wayward! Putt the driver away and get your 2 iron out.
Good morning, Phil, Thank you for contacting us and for taking the time to leave some feedback following your recent visit to Oulton Hall. We are delighted you chose to visit us to enjoy our wonderful golf facilities. However, we are a little disappointed to hear that sadly our course did not meet your expectations on this occasion. Please accept our most sincere apologies for any disappointment caused and please be assured your feedback has been noted and will be passed on to the team for future reference. We are always keen to improve and enhance the guest experience, so thank you for your honesty and for choosing to visit Oulton Hall. Please don't hesitate to reach out to the team, should you require any further assistance and we hope to have the pleasure of welcoming you again.
Positive experience: Lack of verbal direction from reception also information and direction to facilities and rooms. The Hotel was quite cold unfortunately. Spa facilities very good eventhough you had to ask for a large dressing gown if required. The treatment was given in a very professional manner.
Good morning, Veronica, Thank you for contacting us and for taking the time to leave a review following your recent stay with us here at Oulton Hall. We are sorry to hear you had a rather mixed experience and unfortunately encountered a few issues. Please accept our apologies for the fact you sadly felt you were not provided with enough information upon arrival from our reception team - we are sorry for any inconvenience caused regarding this. We are always eager to improve and will ensure your feedback gets passed on to the relevant department for future reference. We are also sorry you found your room a little disappointing and we apologise it did not meet your expectations on this occasion. However, apart from the issues highlighted, we are pleased to hear you were highly impressed with our fantastic spa and leisure facilities and that you had the opportunity to relax and indulge in a wonderful spa treatment - this is great to hear. Guest reviews are incredibly important to us, as we are always striving to improve, so thank you for reaching out to us. Please don’t hesitate to contact the team, should you require any further assistance and we hope to have the pleasure of welcoming you again.
Fantastic experience: Great place set in a picturesque setting, hotel and accommodation are very luxurious together with very friendly staff. As for the golf the course was still recovering from the last few months of terrible weather but in general was in good condition and was very enjoyable to play especially in the glorious sunshine we got all weekend. The only negative thing I can say about it is, for some mind boggling reason they have dark green flags on the holes which on some holes where virtually invisible from the tee box, this really does need addressing, do the R&A not have some regulation on flag colours, if not they should, lol?
Dear Jerry, Thank you for contacting us and for leaving a fantastic review following your recent stay. We are absolutely delighted to hear you had a wonderful break with us and that you were highly impressed with our magnificent setting. We are so pleased you found our establishment had a luxurious feel and that you received a warm and friendly welcome from our hardworking team. We are extremely proud of our excellent spa and leisure facilities and are glad you had the opportunity to sample them during your stay. Thank you for your lovely feedback regarding our golf course and for your understanding that due to recent bad weather, the course is still recovering. However, we are thrilled you enjoyed playing on it and that the sun shone the entire weekend for you! Thank you for your feedback regarding the flags. Please be assured your comments have been noted and will be passed on to the relevant team for review. Guest reviews are incredibly important to us, as we are always striving to improve, so thank you for reaching out to us. Please don’t hesitate to contact the team, should you require any further assistance and we hope to have the pleasure of welcoming you again.
Fantastic experience: Came today for an afternoon tea, had to say that the standard and service was impeccable. It was very much enjoyed by all of our party. Presented really well and a beautiful setting- we will definitely come again! Thanks again to the welcoming and attentive staff.
Dear Georgia, Thank you much for taking the time to kindly leave us such a lovely review following your recent Afternoon Tea visit. We are absolutely delighted to hear you had a relaxing time and that you felt our stunning historic property was the perfect setting for you to unwind and enjoy the delicious refreshments. Thank you for your kind feedback regarding the presentation, this is wonderful to hear and we will pass your praise on to the team. We are also really glad to hear the tasty treats were accompanied with impeccable and impressive service from our fabulous team. We are so glad to hear you received a warm welcome and that the staff ensured you were comfortable and well looked after. As always, we are constantly striving to improve and enhance the guest experience, so thank you for leaving such pleasant feedback. We are thrilled you had a memorable afternoon with us and we hope to have the pleasure of welcoming you again.
Fantastic experience: First time visiting and we had the afternoon tea in the drawing room Staff were very friendly and helpful and because it was wife's birthday we got glass of champagne each nice touch. Food was good usual mix of sandwiches scones and cake and teas would definitely go again and probably stay overnight
Good afternoon, Michael, Thank you for contacting us and for leaving a fabulous 5* review. We are thrilled to hear that your first time visiting us was wonderful and that you and your wife enjoyed a lovely afternoon tea to celebrate her birthday. We are so pleased you were highly impressed with our beautiful property and that you found the service from the team to be professional, helpful and attentive. We are also glad you both enjoyed your complimentary glass of bubbly and it sounds like we were able to ensure it was a relaxing and memorable afternoon for you both. Our talented chefs strive to create the finest, freshest food for all of our guests and visitors to enjoy and we are delighted you approved of the tasty selection of refreshments. Reviews are important to us, as we are always keen to improve and enhance the experience, so thank you for taking the time to share your feedback. Should we be able to assist you with anything further, please feel free to contact us and we hope to have the pleasure of welcoming you back.
Positive experience: During my two-night stay, the hotel was great – easy check-in, nice room, delicious food, and the whole place was spotless. And let's not forget the beautiful grounds and mostly friendly staff. But, the spa was a letdown. When I got there, I had to ask where the changing room was and where to wait for my massage. I had to pay to use a locker (seriously?!) and the robe they gave me was very small. The robe didn’t completely cover me (I'm not a big person), so leaving the changing room was very uncomfortable. The waiting area was small, hot and heavily trafficked which made for an awkward experience - especially with an ill fitting robe. Once I finally got to the massage, it was anything but relaxing. I could hear all sorts of noise from outside, and the massage itself was mediocre at best. By the end, I was just glad to get out of there. Overall, the hotel gets five stars from me, but I wouldn't give the spa more than two or three. The spa was definitely not worth the time or money.
Dear Jacob, Thank you for taking the time to leave some feedback, we value all reviews from our wonderful guests and visitors very much. We are pleased to hear that overall, your 2-night stay with us was a success and that you encountered a smooth check in upon arrival and a warm welcome from the team. We are also glad you were impressed with our magnificent grounds and that you found our establishment to be spotlessly clean, this great to hear, so thank you for commenting on this. We are sorry to learn you sadly did not particularly enjoy our spa and that you felt the facilities let us down a little. Please accept our apologies for the fact you feel this way, but thank you for your honesty. We are always keen to improve and appreciate your feedback. We would also like to offer our apologies for the unfortunate noise disturbance from outside during your massage, we appreciate this ruined it somewhat for you and are sorry it was not as tranquil as it should have been. However, thank you for your kind comments regarding the outstanding efforts from our team - we are pleased you found everyone to be welcoming, attentive and professional. We are also really glad you approved of the tasty cuisine during your break! Please don’t hesitate to contact us, should you require any further assistance. Again, we apologise sincerely that we did not entirely meet your expectations and we really hope you will consider returning to give us another chance to impress you in the future.
Negative experience: incompetent staff. We checked out early morning and contacted the hotel first thing in the following hours to report a necklace that was left in our room by accident. The staff couldn't care less and wouldn't run up to check.. or they did and just decided to steal it which is looking more probable a few weeks later.. Thiefs.. do not leave any items of expense in your room.
Good morning, Ash, Thank you for contacting us. We are extremely sorry to hear you had an unsatisfactory stay with us and unfortunately felt the team did not assist you regarding your missing item and did not respond in the way you had expected. Please accept our most sincere apologies for this and please be assured, we are extremely concerned you felt this way and are keen to look into the matter further. I urge you to please contact me directly on: [email protected] where I will be able to assist you. We are sorry again you had such an unpleasant experience and I look forward to hearing from you soon.
Fantastic experience: Stayed a few times now, what an amazing hotel! Staff are second to none a real work family feel. Ellie in guest relations upgraded us on our last stay for our wedding anniversary, an amazing junior suite with fantastic views. Breakfast is always great, we cannot wait to return. Thank you #teamoultonhallhotel
Good morning, Louise, Thank you for your fantastic review! We are thrilled to hear that as a returning guest, you enjoyed yet another relaxing break with us here at Oulton Hall and we managed to impress you from the moment you arrived. Thank you so much for your kind comments regarding the wonderful service from our hardworking team. Exceptional customer service is extremely important to us and we are so pleased you feel this is what sets our hotel apart. Thank you for your lovely feedback regarding the outstanding efforts from Ellie. We are delighted you were provided with a complimentary room upgrade to celebrate your wedding anniversary and that you found it to be spotlessly clean and spacious, with spectacular views of our stunning grounds. We are also pleased to hear you always approve of our delicious food and that yet again, you found our tasty breakfast to be plentiful, with lots of choice. Guest feedback is highly important to us, as we are always aiming to improve, so thank you for taking the time to share the positive experience you had. Please don't hesitate to reach out to us, should you require any further assistance and we hope to have the pleasure of welcoming you again.
Fantastic experience: Recently attend an days meeting there through work. Staff pleasnt and the room was brilliant and just what we were after. the grounds were lovely too, would like to return for the golf one day soon.
Good afternoon, Gaz, Thank you for reaching out to us and for taking the time to leave some feedback following your recent business trip. We are really pleased to hear you had a pleasant stay with us and that we managed to exceed all of your expectations. We are thrilled you enjoyed our beautiful hotel and spectacular grounds and that you felt our establishment was the perfect location to relax and unwind during your work stay. Customer service is always at the heart of what we do and we are glad to hear you were highly impressed with the wonderful service from our dedicated team and that you found everyone to be welcoming and professional. We are extremely proud of our fantastic spa and leisure facilities and although you didn't get the opportunity to sample our golf course during this trip, we look forward to welcoming you back in the future where you can hopefully enjoy all we have to offer. We are always aiming to improve and rely on guest feedback, so thank you for sharing the positive experience you had. Please don't hesitate to reach out to us, should you require any further assistance and we hope to have the pleasure of welcoming you again soon.
Fantastic experience: Me and the wife had a great time. Spa facilities were clean and looked quite new. The steam room was the best one I have ever been in. The gym was great, really lovely room, and nice big comfy bed. We also enjoyed the restaurant, the food was great and the service was spot on! The breakfast made a premier inn breakfast look weak! Overall great hotel in lovely surroundings, and will defo be returning, speedos in hand.
Good morning, Jonathan, Thank you for your excellent review and fantastic photos. We are really pleased to hear you and your wife had a wonderful stay with us and that you thoroughly enjoyed our beautiful hotel and idyllic surroundings. Thank you for your fantastic feedback regarding our extensive spa and leisure facilities. We are delighted you were very impressed with our lovely spa and that you found it to be exceptionally clean. We are also glad you enjoyed relaxing in our steam room and found the gym to be impressive and well-equipped. Customer service is important to us and we are extremely happy to learn this was something that stood out to you and you found our entire team to be welcoming, friendly and attentive. We are glad the impeccable service continued into the restaurant and that you enjoyed a wonderful evening in there and approved of the tasty dishes you opted for. Guest reviews are important to us and we appreciate your feedback very much, so thank you. Please don't hesitate to contact us, should you require any further assistance and we hope to have the pleasure of welcoming you back.
Positive experience: Stayed 3 nights attending a wedding. Lovely venue and grounds. Had an issue with noise from a service yard during the first night but our rooms were changed, these were lovely.
Dear Liam, Thank you for taking the time to leave some feedback following your recent 3-night stay with us to attend a wedding. We are really pleased to hear you had a thoroughly enjoyable break and that you were highly impressed with our beautiful property and wonderful grounds. We are delighted you found the service from the team was exceptional and that everyone was welcoming, attentive and professional. Please accept our apologies again for the noise issue you unfortunately encountered in the first room you were allocated. We are sorry for any inconvenience caused by this and are pleased to hear the team were able to provide you with an alternative room swiftly and efficiently. Guest feedback is incredibly important to us, so thank you for your honest review. Please don't hesitate to reach out to our friendly reception team, should you require any further assistance at all and we hope to have the pleasure of welcoming you back.
Negative experience: We booked a golf break .. confirmed with the hotel the needs .. requirements etc . They confirmed . We arrived the club house was closed .. even though all signs and online said open .. we confirmed it was open when we booked . We were given multiple excuses and multiple accounts why .. so we shrugged and got on with it . Next day after the first night . We attended breakfast.. we ordered porridge .. waited 20 mins has to ask a waitress who then informed us they had none . So again we shrugged and went to play golf . The course wasn’t for the previous day but again we got on with it . This morning we unpacked our gear saw golfers already out on the course with trolleys etc we were leaving the car area with our bags on trolleys and was shouted at by a grounds keeper no trolleys today onlh carry. I said politely well we can’t carry out trolley bags he replied shouting ‘ well you aren’t playing then ‘ and just walked off . We went to complain to both the golf pro shop who were also rude and said it’s nothing to do with them and then went to the hotel reception who had one female member of staff on . Apparently everyone in authority was in a meeting which was never ending as we waited for 45 mins to speak to someone . This after the reception lady tried to play the ‘ we are shouting at her ‘ card to not do anything about our complaints.. we had pre paid for 2 nights / 3 rounding golf and didn’t even get half that yet they said we wouldn’t get any refund from them . The whole experience there was a disgrace and the hotel / golf club just didn’t care one bit about the issues and behavior their staff. .safe to say we won’t be going back and I urge any golf trip to look elsewhere.
Dear Steven, Thank you for contacting us and for taking the time to leave a review following your recent stay with us. We are sorry to hear you unfortunately had an unsatisfactory experience and sadly did not enjoy your break. Exceptional customer service is a priority for us and we are very sorry to learn you felt this was an aspect that let us down. Please accept our sincere apologies for this and be assured your feedback has been noted and will be taken on board. I am keen to discuss your experience personally with you and would appreciate if you would be kind enough to contact me directly on: [email protected] Guest feedback is important to us, as we are always striving to improve, so thank you for sharing your experience. I look forward to hearing from you soon and hope you will consider giving us another opportunity to impress you in the future.
Fantastic experience: Me and my friend had afternoon tea here and it's beyond lovely. I am huge fan of afternoon tea and my go to was always Rudding park but Oulton hall for me is a better experience, I find the staff more friendly and more attentive. Oulton hall itself is a stunning building and is complete luxury. I would recommend highly to come here!
Dear Hollie, Thank you for contacting us and for taking the time to leave a fantastic 5* review following your recent visit to Oulton Hall with your friend for Afternoon Tea. We are delighted to hear you had a delightful experience and that we managed to impress you from the moment you arrived. We are so glad you liked our stunning building and found it to be clean, comfortable and luxurious and that you were able to spend time relaxing and enjoying the surroundings. Exceptional customer service is a priority for us and we are reassured this was something that stood out to you during your visit. Thank you so much for your kind words, we are thrilled to hear you found our team to be welcoming and highly attentive. Guest feedback is important to us, as we are always striving to improve, so thank you for your wonderful comments. Please don't hesitate to reach out to the team, should you require any further assistance and we hope to have the pleasure of welcoming you back.
Fantastic experience: Absolutely amazing experience having afternoon today. I couldn’t recommend it enough. Our butler was Robbie and he was professional and courteous. The food was also very tasty too.
Dear Jessica, Thank you for your wonderful 5* review following your recent visit to Oulton Hall. We are delighted to hear you had fantastic afternoon and that we managed to exceed your expectations from the moment you arrived. We are so glad you were impressed with our beautiful hotel and grounds and that you enjoyed our excellent spa and leisure facilities. Thank you for your kind words about the delicious food. We are so glad you approved of the tasty, carefully prepared cuisine and that you found everything to be to your liking. We are also thrilled that the delicious food was accompanied with outstanding service from our hardworking, dedicated team. Thank you for your lovely feedback regarding the service provided by Robbie, it sounds like he was exemplary and looked after you perfectly. Guest reviews are really important to us and we appreciate your feedback very much. Please reach out to the team, should you require any further assistance with anything and we hope to have the pleasure of welcoming you back.
Positive experience: Overall a lovely stay. Room was pleasant and smart, very clean. Restaurant and bar food was 10/10 - great portion sizes and quality. ‘Spa’ was very sub-standard. Basic pool, malfunctioning jacuzzi, plastic upright chairs around the pool, nowhere to relax. The sauna and steam room didn’t feel clean or function very well. Changing rooms were dirty and in need of a refurb. Definitely not the luxurious relaxing spa advertised online. The staff were lovely throughout and very helpful. Beautiful location and restaurant lounge areas are really nice. Shame you’re paying for a high end spa hotel but the spa doesn’t deliver.
Good evening, Thank you for contacting us and for taking the time to share some feedback following your recent stay with us. We are really pleased to hear that overall, you had a thoroughly enjoyable break and that we managed to exceed your expectations. We are delighted you enjoyed your lovely room and found it to be clean, spacious and comfortable. We are also glad you approved of our delicious food and found the portion sizes to be generous and of a high standard. Thank you for your fantastic feedback regarding the outstanding service provided by the team. We are pleased you found everyone to be welcoming, pleasant and helpful. We are a little disappointed to hear you were not entirely impressed with our spa and would like to offer our apologies for the fact the jacuzzi was out of order. We are sorry for any inconvenience caused and please be assured your comments have been noted and will be passed on. We are always striving to improve, so appreciate your honesty. Please don't hesitate to reach out to us, should you require any further assistance at all and we hope to have the pleasure of welcoming you again.
Negative experience: Unfortunately I wouldn't recommend - I received a voucher for Christmas to use the spa facilities and I realised that it had a very short date period on it (only 3 months). I rang the spa and they said that as long as I'd booked it within the expiry time period, I could use it at a later date. I booked my spa experience, however when I didnt receive a confirmation email I rang back to check, I was then told I couldnt use the voucher and there was no way to extend it. Not good customer experience being told different information by different people, dont recommend this spa to anyone.
Good afternoon, Katy, Thank you for contacting us and for taking the time to leave some feedback following your recent experience. We are extremely sorry to hear that you unfortunately encountered some conflicting messages regarding using your voucher and we would like to offer our most sincere apologies for this. Please be assured this has been noted and will be looked into for future reference. We are extremely sorry for any disappointment caused and are keen to try and rectify this for you. Please would you be kind enough to reach out to me directly on: [email protected] where I can discuss the matter personally with you. Thank you and I look forward to hearing from you soon.
Fantastic experience: The spa was ok, the pool seating was small and the spa treatment was just very average. Nice hotel and restaurant but wouldn't use the spa again.
Dear Michelle, Thank you for contacting us and for taking the time to leave some feedback following your recent stay with us. We are pleased to hear that overall, your break was satisfactory and that you enjoyed our beautiful hotel and restaurant. However, we are sorry to learn you were slightly disappointed with our spa facilities and unfortunately felt that your treatment was only average. Thank you for your feedback regarding this and for your thoughts regarding the seating area around the pool. Please be assured your comments have been noted and will be passed on. We are always striving to improve, so appreciate all guest feedback very much. Thank you for reaching out to us and we hope you will consider giving us another opportunity to impress you in the future. Please don't hesitate to get in touch, should you require any further assistance at all.
Positive experience: Stayed recently as a couple for 2 nights. The hotel was easy to find, had plentiful parking and is a fabulous building, with very impressive decor. The room was lovely with everything you would need, very comfy pillows and bed, great shower, lovely thick light blocking curtains. However despite the luxury of the place both of us only thought the stay was OK and it is difficult to say exactly why, just the little things: it didn't feel like somewhere you could comfortably wander around and explore or just leisure around in. Usually we like to use facilities, spars and pools the bar etc but not this time. It felt like most staff were working from a formula from which they didn't deviate and were not really interested in ensuring you made the most of your stay. On arrival very little was explained, no details of breakfast times, pool or spar arrangements etc. On leaving not even a 'have you enjoyed your stay, was everything OK?', despite no one else queuing behind us. No sweetener on the tables at breakfast only sugar. No teaspoons on many place settings, and none available by the coffee machine. No spare knives available by the toast etc so if your cutlery was taken there was no obvious replacements. Monday breakfast had lots of choice but decidedly less on Tuesday, eg no crumpets and no sign of any. The cooked breakfast selection was regularly topped up and things were hot. Despite usually eating in for evening meals we decided to go out but both evenings on return we were greeted with a very strong fishy odour which filled the entrance and lobby area, clearly from the restaurant. It was not pleasant to return to but had we eaten there we probably wouldn't have noticed. You can walk to a bus stop and catch a very regular service into Leeds so it's well positioned for that. A good hotel that others may well adore but just had that special something missing for us.
Dear Dottie, Thank you for taking the time to leave an honest review following your recent 2-night stay with us. We are pleased to hear, you had a thoroughly enjoyable break overall and that you were highly impressed with our beautiful hotel, ornate decor and stunning gardens. We are also glad you approved of your lovely room and found it to be clean, spacious and comfortable, with all of the amenities you required. We are a little disappointed to hear you felt you were not encouraged enough by the team to use our fantastic spa and leisure facilities and that you sadly felt the communication regarding explaining things was insufficient. Please accept our most sincere apologies for this and thank you for bringing the matter to my attention, please be assured it will be taken on board for future reference. We are also sorry you found breakfast to be a rather mixed experience and on the second day of your break, you sadly felt the selection was not as plentiful as the previous day. Thank you for your feedback, it will most definitely be noted and passed on. Guest reviews are highly important to us, as we are always striving to improve, so thank you for your detailed review. We apologise that we did not quite exceed your expectations on this occasion in the way you had hoped, but thank you for your comments and we really hope you will consider giving us another opportunity to impress you in the future. Please don’t hesitate to reach out to the team, should you require any further assistance or if you wish to discuss your stay in more detail.
Positive experience: Had a pleasant 2 night stay at Oulton Hall Hotel. Some of the rooms could do with updating and as there was an issue with our first room, we were given a different, much smarter room for our stay. The spa pool is a little small and did get busy even mid week but managed a swim. Didn't have any spa treatments. The quality of the food in the restaurant is excellent and we enjoyed two evening meals. Good selection of breakfast. We found the staff very friendly and helpful and particular thanks go to Megan, Jay, Dylan and Jasmine.
Dear Sarah, Thank you for taking the time to leave us a great review following your recent 2-night stay. We are really pleased to hear you had an enjoyable break and that we managed to exceed your expectations. Please accept our apologies for the issue you encountered with the room you were initially allocated, but we are pleased to hear the team were able to provide you with a much more suitable alternative that you were happy with. Thank you for your kind feedback regarding the delicious food. We are delighted you approved of the cuisine and found it to be to your liking. We are reassured that the tasty food was accompanied with impeccable service from the team and we are glad to hear that everyone looked after you perfectly and ensured you had everything you needed. We will be sure to pass on your appreciation to the team members mentioned for their outstanding efforts. Guest feedback is important to us, so thank you for reaching out and for taking the time to share your experience. Please don't hesitate to contact us, should you require any further assistance at all and we hope to have the pleasure of welcoming you again.
Leave your opinion about Oulton Hall Hotel, Spa & Golf Resort:
Oulton Hall Hotel, Spa & Golf Resort appears in the following listings:
Oulton Hall Hotel, Spa & Golf Resort appears in the following listings:
Other gyms that may interest you
Rothwell Leisure Centre
Mama & Me Fitness
Fitness Success Obstacle Gym
Jetts 24HR Gym Rothwell
Tops Fitness and Rehabilitation
Steve Johnson Coaching
Fitness & Physique
Burns Female Fitness Training Studio
Publish your gym in our directory for free
If you manage a gym and you want to appear in our website, send us the information about your gym so we can include you in our directory.Appearing in our directory is free!
España
United States
United Kingdom
Deutschland
France
Italia
Portugal
Nederland
United Arab Emirates
Argentina
Austria
Australia
Belgium
Brasil
Canada
Switzerland
Chile
Colombia
Danmark
Finland
Ireland
México
New Zealand
Norway
Sweden
Uruguay