Snap Fitness Blackbird Hill - Neasden

Negative experience: They don't answer the phone, they said to me to come for a Trial, it was 19:00 I knew I wasn't going to make it due to added pressure on the roads today so I tried to call and didn't get through so I leave a voicemail I arrive eventually chancing to park in that private car park, there was no advice given it just says on-site parking on their website. With all that I get to the door about 19:35-19:40 and ring the buzzer there is no response and no one on reception. So trash service and useless as well, Christ go and spend your money elsewhere people this place clearly doesn't give a damn, cheers.

Fantastic experience: Great Atmosphere

Negative experience: Been member since they opened, flooding caused headache but they pivoted. However, the new £20 rule for not putting weight or equipment back in its place is extremely negative. Cancelling my membership. I’d rather go to Wembley park dow the road with better facilities and FAIRER rules and price. Asian staff were friendly. The European trainer not friendly and is arrogant. Why? Just say hi hello thats all. Its a service business not product based. Take feedback to improve or slowly loose customers.

Negative experience: Small gym. Too many people . Don’t have space to traning !!! I normally going after working hours 9pm and there is full. Some people dangerous and rude specially mans with the girls. I not feel safe at that place . Was using because near to my house and now i definitely change my maid to going there anymore. I can travel and go somewhere more safely places . Not recommended !!!!

Negative experience: This place closed years ago after being open for only a few months . Does not exist anymore

Fantastic experience: Lovely gym , quite,

Fantastic experience: "Discover a world of energy and wellness in a gym that, despite its small size, offers a fitness experience that exceeds every expectation. With modern equipment and dynamic programs, it provides the ideal environment to achieve your fitness goals. All the staff is very friendly, but I would like to particularly thank trainer Adrian, who with his extensive knowledge and personal approach, answered every question of mine to guide me towards reaching my goals."

Fantastic experience: Good gym, good price. Only thing is toilets need more regular cleaning

Fantastic experience: Great little gym. Good machines. Good weights. Great staff.

Positive experience: Superb

Fantastic experience: Beautiful place, Great time to training, I love it...Happy New Year to Everyone from 61 younger!!!

Fantastic experience: Nice gym

Fantastic experience: Best gym,great friendly staff and all equipment needed.

Fantastic experience: Best gym

Fantastic experience: Very nice gym clean and tide all the time ,stuff are very nice and try to help when you need I been almost 1,5 year and I really like it Adrian is very good at he’s work and very professional

Fantastic experience: It is a great place to workout, the staff is very helpful and friendly I have been training here over a year and i am recommending it to anyone want a great place to workouts Especially the PT Adrian is amazing if you need a trainer he is the one worth to have as a PT

Fantastic experience: The most amazing gym and outstanding staff! Adrian is the best ever on earth!

Fantastic experience: Great place to train and local

Fantastic experience: Amazing gym, Great friendly staff always on hand. Highly recommend!

Fantastic experience: Great customer service - a great gym with good atmosphere and friendly staff members.

Positive experience: Great gym. Nice and clean. Good range of equipment.

Fantastic experience: Friendly gym. Have loved my sessions with Adrian I feel much stronger than I have in years

Fantastic experience: Adrian is the best pt.

Fantastic experience: Really great aircon. New and clean machines, very high tech treadmills. Staff are very friendly especially the person trainer Carlos

Fantastic experience: Amazing gym with friendly staff. And I get a new girlfriend everyday

Fantastic experience: It’s a great gym for everyone. I recommend it

Fantastic experience: Very friendly staff and a lovely community!

Fantastic experience: Great Gym and fun classes! Adrian is the best PT and amazing at what he does!

Fantastic experience: Great gym with friendly staff :)

Fantastic experience: Pt coaches are great especially Adrian.

Fantastic experience: Nice gym, good vibes and people here!

Fantastic experience: Great gym and friendly staff — Adrian is a joy to work with.

Positive experience: Machines are very good. Small space so machines are limited. Not too crowded like other gyms. However need more maintenance. A bit expensive compared to others.

Positive experience: Need more equipment and different angle machines specially for thighs

Fantastic experience: Great experience

Negative experience: Used to be a top tier gym with good music welcoming staff members and every locker working, but now all the TV's are off air conditioning get turned off for no reason only 2 lockers are working from the top row and nothing is being done about it. The vibe is dead now its become the most depressing gym there is. Even damaged areas aren't being fixed there is so much wrong with this gym its a joke wish I could change but at the moment there isn't an alternative.

Negative experience: The gym is fine, no problem, but please stop leaving horrendous drill music playing on the stereo! The music is depressing beyond belief and full of appalling language. Very unprofessional to leave this music on all the time.

Positive experience: In the year that I've been using this gym, it's gone from a five star overall experience to a three star one at best. The actual equipment is just as good it always was, but the overall cleanliness of the gym/toilet/general areas and the friendliness of the staff has gone downhill dramatically. The previous staff (one East Asian guy, one Black guy) used to say 'hello' to everyone and make people feel super welcome. Now, the two on the desk barely raise an eyebrow when someone is coming or going (but if your subscription payment is late though, they'll quickly start a conversation ). Between that, the intense Drill/Trap music they often play back to back and the televisions that are never on anymore, it's a making a five star experience into a three. It might sound like I'm nitpicking, but it all adds to the overall experience and is ultimately what people are paying for in their subscriptions.

Negative experience: Very terrible gym , so disappointed, I won’t recommend this gym to anyone , just wasting your money everything is zero ,

Negative experience: The best thing about this gym was the sense of community I felt, especially in the classes but sadly classes have been cancelled and I don't think the out of date equipment and broken lockers is enough to keep me here much longer.

Positive experience: A message to those in charge of the gym has people swiping the entrance card for other people to enter the gym after 8 pm

Fantastic experience: The gym is really good , personal trainers are so polite and helpful, especially the maestro Adrian, needs Wi-Fi?

Fantastic experience: Good

Negative experience: 1. To see the prices you have to create an account. Of course, they ask for your phone number. 2. A whole marketing system of harassment is set up, a call 10mins later (I had trouble deciphering what the person said on my answering machine), then another one a few days later. And now a third one tonight (as I was leaving my gym (The Gym, I recommend)) with an email offering a free day. I want to tell the caller that Valentine's Day is over and to move on. Thank you cupid for not calling me anymore. La bise.

Fantastic experience: Amazing gym, facilities and friendly staff. Well kept and fun classes

Fantastic experience: My first experience with Snap fitness and have not been disappointed! I train here about 4-5 times a week, friendly staff, good atmosphere and a good variety of machines which can be improved in the future hopefully. Small and private gym that feels more personal. Highly recommended

Fantastic experience: Spacious and well managed gym that is equipped with all the required instruments... This place has enough space for most to exercise even during peak hours.

Fantastic experience: Nice location,on main road, friendly staff n trainers

Fantastic experience: The gym is really great! Its very nice and clean. I love the classes and team Looking forward to stay long term with them and get closer to my goal with them.

Positive experience: As a local I have to say that this was a very good gym. But has since gone slightly down hill. The lockers are not locker properly and the toilets sometimes can be messy. I notice the quality of the staff has also declined. I still use this gym as it my closest one, but I feel that improvements can be made.

Fantastic experience: Amazing gym! Wow... you must check it out so clean so new so Amazing

Negative experience: Very poor service stinking inside and air conditioning not working .

Fantastic experience: It's an amazing gym and all the trainers are really nice and friendly, clean gym. Would highly recommend!

Fantastic experience: Friendly environment beautiful people.

Positive experience: Um lugar limpo e espaçoso para malhar !

Positive experience: Nice fitness clinic with lovely staff to meet

Fantastic experience: Really enjoying the place. Fresh equipment. Not too crowded at all. Nice touch that its open 24 /7 All the stuff I need to make natural mustle progression. And only a 2min walk from home! The convenience makes a mile difference when coming straight from work. Keeps me highly motivated Equipment looks new. Fun stuff to use. And a place where you can really focus on training rather that having beefed up trainers talking to every female they can grab between sets. Unlike other gyms it doesn't have a sleezy atmosphere but more a calm and trusting environment with no dramas or off putting behavior. Most members are humble and kind. Always find most weights put back. You can leave your phone on one end of the gym and having to not worry about that. Only down side is that the showers are closed due to covid but that isnt their fault so I cant rate them down for that.

Fantastic experience: Back open again after floodings! Gym looks mega! Hats off to the wonderful team, massive change in the look of the gym! Keep it up guys!

Negative experience: Live ontop of the gym and am so frustrated - closed for over a year and such a waste of space!

Negative experience: Went there and was shut! Pretty disappointed as google said it was open 24/7

Fantastic experience: My view has changed since the reopening of this gym, l am absolutely happy here, friendly staff, clean, literally around corner from my house AND most importantly I have lost 3 stone since I restarted 7 months ago, I’m also slowly getting my confidence back so ya a big thumps up for Snap fitness Neasden …… sometimes you just need to push yourself and do what works for you… exercise works for me 100%

Fantastic experience: Веригата имат доста добре оборудвани зали

Negative experience: This gym is terrible, this gym has been out of use for nearly 4 months! They have taken 2 months worth of direct debits equals £60. I have contacted the customer service by email on numerous occasions and they have completely ignored me. DON'T JOIN THIS GYM CHAIN AT ALL! Better off GOING TO NUFFIELD GYM! Terrible customer service! 2020 update: After a couple of days, a woman contacted me and reimbursed the money they took from me! Given the current situation, I think the management have missed an opportunity to fix the gym up. It’s been nearly 2 years and they haven’t fixed the place. Given the pandemic situation, this would have allowed them to serve a lot of customers given that sleeping patterns as a result have changed.

Negative experience: Im really disappointed. It’s been closed for 1-2months already in the summer time and now it’s closed in the past 3months also.they not gonna open in this year.The plan is in February. They gonna lose all of their customers.

Negative experience: I’ve been waiting for my refund for 2 months!

Negative experience: Been closed for last 3 months And have been charged for it aswell Really had big hopes but have only been disappointed massively

Negative experience: Very crowded when it’s open, closed since June due to flooding!

Positive experience: Currently closed due to flooding again. Closed twice (3 weeks +) in the span of 3 months.

Positive experience: Is not bad gym but I been there for 3 months and they closed for one month and again flood.. they closed and don’t know when they will reopen

Positive experience: El.gym en si esta super bien me refiero a paa inatalaciones pero la organizacion de las pesas es in desastre nadie mantiene las cosas en su sitio... economico es... pero necesita estar mas organizado

Fantastic experience: Nice gym, although a bit full during peak times

Positive experience: Ok gym

Negative experience: I've been using this gym since last year, I haven't seen one person put there equipment back after they have finished using it. Sometimes it takes me 5 minutes to look for equipment that I need, it's like a treasure hunt don't need to warm up I just walk around the gym looking for equipment that's my warm up. It says please put weights back aftering using no one does. The free weight area of the gym is even fun, I never find a set of weights together, also it says 30kg but you will find 12kg on there. Forget about walking away from the equipment your using for a few seconds. That equipment someone else would be using it even if they know that your still using it they will jump in, no manners just jump straight in, I love it. There was one member of stuff that came in early hours of the morning went in the office, changed the music and started playing music with the N & F word, I didn't know this team number owned the gym. I doubt he had any consideration of other members. But hey this is my view of the gym so far.

Negative experience: Double the price with half the facilities, would only go here if you really couldn't go anywhere else

Fantastic experience: 24/7 gym, new machines

Negative experience: Going pass it is like a scene from the walking dead, been closed since July big disappointment and no response to emails or calls to customer service.

Fantastic experience: Superb staff, very experienced and helpful personal trainers, money well spend

Fantastic experience: Very nice gym

Fantastic experience: Great, clean gym and friendly staff