Fitness First

Negative experience: The worst gym ever. They are nice until you try to cancel membership. They don’t accept doctor’s notes as it’s not relevant for them even if rules state something else. They tell you to send an email with explanation and then go no contact with you. Then after a week when called again they say email should be sent somewhere else. Then when I decided to cancel my direct debit because of 3 weeks of no contact with them. They nagging me with phone calls of missing payment. Like for real… put it together people… now you remember about me because you can’t take money from my account… shady business

Fantastic experience: Love the gym. Location is great and the Manager Joao really help me out with membership issues. Kasia is super welcoming and really make us fell happy with her smile. Small note the gym really needs a stairmaster.

Fantastic experience: The gym is great, members are super friendly and the PTs are great and always able to help.

Negative experience: The womens sauna is always turned off, like walking in a fridge. You then have to let someone from the staff know so they can turn it on. This process lasts >30min and the temperature is still not high enough.

Negative experience: This gym costs double the price of a PureGym but is one of the worst gyms I’ve been too. Left PureGym and joined here because I assumed being more than double the price would mean better facilities and staff. I was wrong. There’s flies everywhere. Spoke to staff about it last month, said they are trying their best and the flies are still here a month later. Honestly, the gym just needs renovation. Also, the leg press is wedged into a corner so you cant load plated onto there. What is the point… Honestly, going to that gym ruined my mood.

Fantastic experience: Im on the hunt for an ew local gym so i checked out this branch today. Had a great trial here today. Taariq and Anna were lovely to speak to in general and to discuss the gym and my training needs. It is on the smaller side (I need a studio/decent floor space to suit one of training days) and could do with later closing on weekdays for locals who might wanna avoid the peak times after work. It is one I’ll consider especially since weekends are pretty quiet.

Fantastic experience: My favourite gym! Small and at times very busy, but so convenient with the entrance inside Liverpool Street Station. Friendly crowd and a good ambience. My complimentary PT-session with Tyrese became the start of the biggest turnaround for my health and lifestyle I could wish for. He has been amazing in understanding my needs and pushed me along exactly the way I needed, also between the sessions. 3 months down the line my weight is down 10%, my body much stronger and my eating and drinking a lot healthier.

Negative experience: What can I say about this place where the staff are rude and very unfriendly music is very loud. You think you're going to a nightclub, and yours will be ears will be ringing when you finish your workout. I stopped going to Liverpool. street. GYM, I go to a different fitness first where the staff are brilliant.

Fantastic experience: Best gym ever! Lovely team and lovely atmosphere - always a pleasure :)

Fantastic experience: Mark on the desk was very helpful in one particular instance. Very pleasant staff, recommend.

Negative experience: Stay away if you can. The only good thing is the location. Towels as rough as sandpaper. Machines broken for longer periods, abysmal cleaning, lockers kept locked by people not even in the gym, staff that don’t care and music louder then any club so you can’t listen to your own music. Stuck for a year I’m afraid, don’t make the same mistake… lol, you know it’s bad when they stop writing down when the bike went ooo. Last time I was here it said ooo since 19august, it’s now 9th September and still not fixed. Says it all really

Fantastic experience: The location is great and equipments are more than enough. However, it is its friendly and easygoing staffs that make it so special and attractive. To be more specific, Josh is unbelievably friendly and helpful when I visited the place for my first time and made me feel like I am already a member there even though I wasn’t.

Positive experience: Nice location with 2 main rooms with equipment, it could be a but busy on weekends

Negative experience: Packed place with poor facilities. Not enough equipment.

Fantastic experience: The whole fitness first group is great, but the people at the Liverpool Street branch make it. I go to a weekly Sparring class with Lion who makes everyone feel motivated and welcome, always encouraging and pushing us to our limits.

Fantastic experience: Matt the General Manager at Liverpool Street was extremely helpful - Is a great gym in a very convenient location for those in the city - staff always very accommodating. Would recommend

Fantastic experience: Big up Taariq and Amber for their Amazing Boxing Classes and hard work. Definitely Recommend this Gym if you want a Challenging workout.

Fantastic experience: My man Viktor is very knowledgeable, helpful and helps everyone push to their limits.

Negative experience: Ok for the money, with lots of benches and dumbells, but since the neighbouring club closed it gets very busy after work. The boom box used for classes on the gym floor is way too loud for such a small space and means it's impossible to work out in peace, even if you have your own music and headphones, as you can still hear it.

Fantastic experience: Love it here! Very friendly and helpful staff especially Victor who shows me the correct and more effective techniques even though I haven’t booked a personal trainer I really appreciate this!

Fantastic experience: My body and mind have benefited greatly from training at Fitness First Liverpool Street. The convenient location, attentive trainers, and cleanliness is hard to beat too! Over the past two months, I’ve tried out a bunch of classes and have some favorites to recommend! :) - SPARR with Taariq and Amber. A constant class in my split! Taariq and Amber have managed to incorporate a balance of boxing and cardio, which I find to be a perfect challenge. The environment created in SPARR is fun, stress relieving, and empowering. The trainers provide consistent source of motivation with their words and energy, as well as helpful form corrections to ensure you’re maximizing the workout. I highly encourage everyone to try it out! - TRAX with Tyrese. This class definitely attacks my willpower in the early morning and challenges my body in every way, but I’ve seen great transformations in regards to my strength and stamina. Tyrese has infectious energy that motivates you to persevere through the pain of his exercises and the accompanying mental resistance. Big fan of this class (and Tyrese)! - FF HIIT and FF Core with Mike. I really enjoy the structure of Mike’s HIIT workout and the variety of movements he includes. He does a brilliant job of encouraging me to push my limits through increasing my weight and maintaining my intensity till the last rep! Right after HIIT, his core class is difficult, but in the best way. Mike has a vibrant personality that shines through his love for fitness! - Bootcamp and Recharge with Victor. I really like how Victor structures his Bootcamp workouts because they target every muscle in the body and I never find myself to be bored. A must try class is his Recharge class, which is a mixture of stretching and dynamic mobility exercises. Recharge has improved my athletic performance and my body in general. Victor is super friendly and has such a passion for health and wellness, which is evident through his knowledge and thoughtful approaches!

Fantastic experience: Great space, friendly staff and all the gear you could need to get the job done. When I’m back in London this will be my preferred space to lift.

Negative experience: Too crowded at certain times, too small, too much space is taken by countless personal trainers.

Fantastic experience: Awesome team and great location. Very tight space. Would like to see some changes to machines such as the pull down rowing ones never seen them in use but take so much space.

Fantastic experience: The best staff ever!

Fantastic experience: Located snugly within Liverpool Station, the gym is ideal for anyone wanting a quick workout before heading back home after work or uni. The gym is well maintained and equipped with all the quintessential equipments in addition to shower rooms and sauna. The staff are very friendly and lead regular training sessions which can be booked in advance from the App. Overall a very good experience.

Fantastic experience: Thank you to the kind gentleman that let me get my workout in last night, was supposed to have free access to another location with my hotel key that had been permanently closed, he stepped up and signed me in for the evening. Clean facility with everything you need

Fantastic experience: Signed up to FF in Liverpool Street 7 weeks ago. Primarily for PT sessions to get me back into the gym routine after a significant lay off. Joe is my PT and I cannot rate this guy highly enough. He is very patient and knowledgeable, pushing whilst understanding my limits, needs and goals to ensure I take away exactly what I need. Joe discusses diet, use of the weights, target muscles and how best to perform each exercise for optimal gain as well as monitoring my posture/positioning etc to avoid injury. I have always been very right side dominant, working with Joe, for the first time ever I’m seeing results on my left side. I definitely recommend Joe and have very happily booked up for another course of 10 sessions.

Fantastic experience: A real haven within the city. From a killer workout to a peaceful sauna this small gym can offer everything you need for a great time. A friendly and highly knowledgeable team help you stay motivated and keep you coming back (even after you’ve left London)!

Fantastic experience: Had a really good class with Ben - great selection of exercises and excellent motivator. Wider team super friendly as well.

Fantastic experience: Great motivational classes. Did a team session which pushed us all hard. Shout out to Ben and Joe for always encouraging me to workout and make the most of my gym time

Fantastic experience: Great team, gym and members!

Fantastic experience: Fantastic gym. This is a rare find. It packs a lot of machines and equipment, has fantastic classes which I am now hooked on and super trainers: Amber, Tariq, Victor, Arun, Rosemary, Joe,the list goes on. They will work you hard and motivate you. Everyone learns your name on day one and you feel like you are among friends and family. Come at lunch time - super classes though I hear mornings are pretty good too!

Fantastic experience: Really cool gym with great classes and motivating coaches. Ben is especially good!

Fantastic experience: The gym might not have any fancy studios and be on the smaller side in comparison to many other City gyms but thanks to its size it has a more personal feel. All the classes take place on the main gym floor making use of the equipment and are less choreographed and much more dynamic that the standard gym classes. But it is the staff that make it what it is, Ben, Arun, Taariq and Rose are all phenomenal at what they do. They push you to your limits and beyond whilst making your workout fun. Each one of them is different in their approach but their enthusiasm, professionalism and sense of humour will keep you coming back for more.

Fantastic experience: Love this gym - staff are so friendly & helpful. They welcome you on every visit & remember your name. Ben’s classes (tues & weds lunch) are really excellent & there’s always a great group atmosphere :)

Positive experience: It’s very close to Liverpool Street Station maybe a 3 or 4 minute walk and it’s got ok facilities 4 Stars

Positive experience: First Class

Fantastic experience: Staff were really friendly, welcoming and helpful.

Fantastic experience: Very impressed so far! Became a member only very recently (May 2023), but so impressed by the enthusiasm, positive welcoming attitude, helpfulness, and friendliness of the five staff members I met (four on day one, when I was considering joining and was given an unhurried tour, and a fifth one today). All, without exception, conveyed a priority to provide the best possible customer experience. Gym has the complete standard equipment you'd expect, and although there isn't any spare floor space I didn't feel I was in a cramped environment when working out. Standard and cleanliness of the showers, toilets, changing area, and sauna is all very good. (Comment relates only to my assessment of male areas, of course!). Nice to see dumbbells replaced after use, and not left strewn across the floor (unlike a large and expensive previous gym, where I was a member). Great location of this gym - actually inside the Liverpool Street Station building!

Fantastic experience: The team here is simply awesome. Communication is excellent, customer focus is outstanding, attention to detail and friendliness. I had an amazing time using the gym and it's installations. Thank you all for your personal and bespoke onboarding. Michel Alfonso.

Fantastic experience: This is such a great gym! Really compact but has everything you need, great location and everyone who works there is so kind and helpful. Definitely recommend!

Fantastic experience: All staff are friendly and happy, classes are excellent and varied!! Facilities are always clean and tidy! I always look forward to my training sessions here!! Keep up the great work!!

Fantastic experience: I recently joined Fitness First Liverpool Street. The atmosphere of the gym is very friendly and the staff are approachable with lots of tips on how to improve your fitness or strength training. They also have a good decent section of free weights. Keep up the good work guys!

Fantastic experience: Great gym for my use. I work on Bishopsgate, and the classes are fantastic. They're really varied, the level of knowledge of the instructors is great and theres a fair bit of personalisation to you goals or injuries. Highly recommend and great value in comparison to some of the other city based clubs

Fantastic experience: Great staff members, they always make you fell welcome. Clean and tidy gym.

Fantastic experience: Very friendly and helpful staff, lovely gym definitely coming back!!

Fantastic experience: Went to the gym today as I normally use class pass and I have to say it was a great experience. The staff were very friendly, showed me round. It was very clean, tidy and kept like it had a good atmosphere unlike other fitness first gyms I’ve been to. I was then invited to do a HIT Class which was lovely as it made my 2 hour session so much better. The PTs were very helpful as well. I left the gym in a good mood and would definitely not hesitate to come back.

Fantastic experience: Best gym ever!!

Fantastic experience: Best gym ever!!! The club is run by professionals. The whole team do care about your progress and personal development. They're always readily available to guide you and offer advice! Taariq, Arun, Rosemary, Mike and Ben are all amazing! Cannot be happier! Highly recommended!

Positive experience: Staff are absolue gems best around only reason I never gave 5 stars is purely due to the size of the gym can get really packed outside of that would recommend

Fantastic experience: Gym is always clean, people are friendly and the atmosphere is relaxed and non judgemental. Staff are amazing, knowledgeable and always willing to help!

Fantastic experience: Great Gym inside Liverpool street station, with towel service and very clean and spacious changing room! There is all the equipment needed and most importantly the staff!! They are always walking around and super friendly and helpful on giving tips all the time! Definitely recommend!

Fantastic experience: This gym is great, clean tiday and great equipment. The staff are bloody amazing! Super helpful and always greeted with smiles, proper nice place to start my training again. Cheers gang! P. S the music is

Positive experience: Location Is good literally in the train station but I'm going to be honest, the gym is quite small in comparison to most I've been to and it does lack some equipment. Would recommend first checking it out before buying membership because you don't want to go only to realise it doesn't have certain things you want. Other than that the workers are really polite and helpful.

Negative experience: Scammers. Stay away.

Fantastic experience: Great club

Fantastic experience: Good

Negative experience: No hot water still......

Fantastic experience: Really friendly staff who, when I visited, were very helpful and welcoming. Good equipment too, and conveniently located at the station!

Fantastic experience: Good gym to go to friendly staff and management

Negative experience: I signed up for a 6 months contract and cancelled online when 6 months was up. I’m still being charged and chased for payments 3 months later. As I already cancelled my account, I can’t log in as a member to cancel again obviously. I’m stuck in this loop of debits, chaser emails telling me I’m behind on payments and not having a way to put a stop to this chaos. Lastly, the gym is in no way better than a 30 quid Puregym. In fact Puregym is unexpectedly better and has an app that actually works and provides useful info. I was a member in the Middle East - Fitness First UK is a just the brand slapped on poor quality gym. Lipstick on a pig basically.

Positive experience: Staff are extremely friendly which compensate the small size of the establishment.

Fantastic experience: Very good gym - convenient, clean, spacious and the staff are friendly - especially Joe and Ben!

Fantastic experience: Great place to work out, all staff are great. Joe and Ben are really good, super friendly and always helping out in the club.

Fantastic experience: As a ex staff, visiting the club on a one day pass it’s fantastic to see what great work Ben has done within the club. Standards are kept high, energetic classes and fantastic gym floor atmosphere. Would definitely recommend

Positive experience: Great Experience!

Positive experience: Compact setup but friendly staff, more than adequate facilities, and the other gym goers are polite, friendly and respectful (offering machines up between sets, wiping them down after etc)

Positive experience: The GYM is clean and accessible to use HOWEVER, there is an issue that I would like to raise. Although I have mentioned this issue to the general manager, as well as the general staff multiple matter of times, no action has been taken place. The temperature of the water in the showers is extremely cold to an extent where it is not usable. I asked the staff to take this on board and although it has been about two months nobody has taken any specific action. I really enjoy the gym and know that the staff is very respectful and kind however when an issue arises, It will be helpful if they can take these actions in place to help sustain the satisfaction of the customers. I end up taking the shower in cold water as I do not want to leave stinking of sweat after working out as that is unhygienic. It will be great if these actions can be taken place.

Fantastic experience: Wonderful atmosphere and the staff are very friendly and helpful.

Fantastic experience: Very well equipped and not too busy and you don't get the awful phone who*e who sit on the machine with their stupid phones

Fantastic experience: Nice, patient staff, clean and well-kept place, palace of kings...

Fantastic experience: It's pretty small so equipment is limited. If you get there early enough you can get your workout done before all the benches are taken. The staff are nice and the locker room and showers are always clean, but then I am there super early so you'd hope so

Positive experience: Despite the fact that its promo videos give the impression it's more Globo Gym than Average Joes, it's actually a decent gym that welcomes people of all abilities.

Fantastic experience: This old timer deffo at home here

Fantastic experience: This is a good little gym, it’s a bit hidden, I phoned and the staff helped me find it as it’s tucked away behind Nero coffee. The staff are super friendly and helpful, the place is very clean and tidy. No weights left out, lots of staff present etc. Good set of equipment, for a medium sized gym it had a great range of kit and certainly everything I needed to use.

Fantastic experience: Nice clean and organized facility with very accommodating staff.

Fantastic experience: I found this gym spontaneously, it's almost like a hidden in a train station. The variety and quality of equipment is amazing as well as the staff. I went for a day pass and Dan went above and beyond, very helpful, you can tell he cares about the place. 100 percent worth it to train here before or after catching your train.

Fantastic experience: I’ve been with gym for 5 months and have found the staff and the equipment top notch, especially Joe, one of the many friendly personal trainers that has helped me lose 2 stone within 3 months.

Fantastic experience: So good

Fantastic experience: Glad I know this gym, everything is what we expect from a gym this side/price. Staff is really clever and does help a lot when needed. Never had any issue what so ever with system or sanity/cleaning. Would recommend anyone !

Fantastic experience: Lovely place and brilliant staff, would definitely recommend

Fantastic experience: Great gym with really great staff

Fantastic experience: Great facilities great staff, special shout out to the manager Dan Peterson, very helpful and taught me how to master a TRX properly. Highly recommend

Fantastic experience: Great place to train, all the equipment available

Fantastic experience: This is the best gym I have been too, the staff are highly professional, knowledgable, friendly and helpful. Always available if you need to ask them advice and it is always clean and tidy. They adapt to accommodate your needs, goals and training, giving you the opportunity combine your gym with your busy life. The classes are amazing and I always feel like I’ve done a real workout when I do them. Great gym, good support and all round exceptional Fitness First. PT seessions would highly recommend.

Positive experience: Very clean gym, and at certain times during the day it is quiet. So if you want to have the equipment to yourself that's perfect. The staff are extremely friendly and helpful

Negative experience: Poor variety of equipments, occasionally dirty and cold showers plus banging music all the time, add no wifi reception in the gym area and no phone signal to the mix you have yourself a 2 star gym in a prime location. Shame.

Fantastic experience: The gym has an excellent variety of facilities which are all well kept. The staff are helpful, polite and professional. Would recommend!

Fantastic experience: Have i gone to heaven? A dream to workout in: lovely staff and all the equipment you could need

Fantastic experience: Amazing customer service

Fantastic experience: Nice, clean gym, great classes with lovely people!! highly recommend it to everyone that wants to get fitter and stronger !!

Positive experience: Nice changing rooms. The weights area doesn't have much equipment but quite a few cardio machines.

Negative experience: Not much equipment, small floor area, an ok option if desperate, however much better fitness firsts nearby

Positive experience: Small gym, but doesn’t get to full, staff are friendly and you normally don’t wait too long for a machine

Negative experience: This is one of the worst gyms you could… This is one of the worst gyms you could ever join, if not the worst. They show you around their tiny gym and try and corner you into “just signing up to test”. I felt like I was talking to a car dealership salesman trying to sell an old Honda. I used the gym for around a month and they then shut down because of the pandemic and there was no one available to answer my many calls and emails. I tried cancelling my membership but that request fell on deaf ears. They then demanded that I pay an extortionate amount to cancel the membership. They showed no empathy, a total lack of customer service and even disdain towards customers affected by the pandemic and the economic fallout. I genuinely hope they go bust, they have no place in this market.

Negative experience: After being a member for almost 20 years they made me pay 2 months extra membership when I cancelled and moved to Australia. I cancelled on the 5th of October and needed to pay for October AND November! Terrible customer service.

Positive experience: Too busy x too small

Negative experience: Horrendous don't even bother as I got there the lady behind the desk was having a full blown argument with a customer after 20 minutes of hearing them argue I realised why because she is s rude she didn't take any notice of us and was answering so abruptly we came for the trial and she made us sit in the corner to wait for someone but we didn't know why or who were waiting for after half hour we decided to leave and take our business elsewhere she even looked at us whilst leaving without bothering to ask like she was happy that we were out of her hair never will return to fitness first .

Fantastic experience: The best gym in London to work the physical, central, without crowds and with good personal trainers, ask for the Spanish Alvaro Carballo, The Best.