The Gym Group London Ilford Romford Road

Fantastic experience: The Gym Group Romford Road is hands down one of the best gyms I’ve ever been to! The facilities are top-notch, always clean, and the atmosphere is super welcoming. A special shoutout to Josh, the Assistant Manager, whose professionalism and friendly demeanor make every visit a great experience. He's always on hand to help, super approachable, and genuinely cares about the members. Another big mention goes to Wayne, the Cleaner, who does an incredible job keeping the place spotless. It’s not often you see someone so dedicated to ensuring the gym is pristine for everyone. Huge kudos to the team—this gym runs like a well-oiled machine, and it’s a pleasure to be a member here!

Positive experience: Toilet's are brown inside with a build up of lime scales and dirty. So I don't know what they clen it with but not clean enough. Also some equipment tend to stay broken for more than a week.

Fantastic experience: I love the gym . It's the best one. Classes are very good. Have enjoyed and joined each and every classes. Staff are very friendly and help full. The PT Sweety West is execellent. Her teaching and classes are fabulous.

Fantastic experience: My home gym is Leyton, and I visit it occasionally. I must say, I am pleasantly surprised to see how well-maintained this place is, considering it has been around for years. Brother Sajid, the cleaner there, is a gem and keeps the gym spotlessly clean. The company should recognize and appreciate the contributions of individuals like him who go above and beyond to maintain a clean and welcoming environment. Thank you, Sajid, for your hard work and dedication.

Fantastic experience: Sweety PT such a lovely person. She s always helpful. Gym is spacious clean all good

Fantastic experience: I have been using the gym facilities for a few years now, and I must say, it is one of the largest and most well-equipped gyms around. The variety of equipment available is impressive, catering to all fitness levels and workout preferences. Whether you’re into cardio, strength training, or functional fitness, you’ll find everything you need here.

Positive experience: Good facilities, free parking. Great location

Fantastic experience: Good gym Terrible parking

Fantastic experience: Had a replacement session with Mandeep and she worked us all good. Highly recommend

Negative experience: After 10 years of membership at this gym I think it's time to move on. They have recruited a new member of staff that goes around filming people using equipment and then accuses you of not putting weights back. I've never had any issues in the past 10 years, I always leave the weights as I've found them and sometimes even move things out the way to avoid trip hazards. My membership was recently suspended without any kind of notification and the only way to reinstate this is by visiting the gym to speak to a manager Mon to Fri 9-5 - how inconvenient that is. They didn't even bother to email me to let me know. I will be filing an official complaint as they continue to payments from my account.

Positive experience: Great place. Good vibe. Friendly people. Gets too crowded sometimes.

Negative experience: NOT happy at all. I have been trying to cancel my subscription for the last 3 months and they just wont let me cancel. very poor customer service. They have been taking out money from my bank account even though i want to cancel. DO NOT SE UP DIRECT CREDIT.

Negative experience: No aircon or ventilation on the second floor. I was about to faint whilst working out.

Negative experience: I am a Member of the Gym group from last 2 years, and I was so happy with their presence at different locationa and ambience, till, I, visited Gym group Romford road. Air condition wasn't working at all, as Gym was at full capacity, which resulted in suffocation.

Negative experience: Please sort out the aircon on the second floor, its like a sauna up there! And none of the windows up there open, it gets unbearable!

Negative experience: Absolutely awful! Must be warned before you get a membership a/c does not work in this gym. During these summer months, you would expect the a/c to be a priority in every establishment, especially the gym. However, it has been months and the a/c issue has not been fixed and the 2nd floor of the gym is boiling and it is impossible to have a workout because of this. You would expect the problem to be fixed pronto when each member is being charged a monthly amount to use their facilities but this is not the case. This must be some sort of safety violation that must be addressed!

Fantastic experience: Mandeep sharma was very welcoming from the beginning entering the gym, assisting me with registering for the gym. She went out of her way to provide excellent customer service

Fantastic experience: Very clean gym, staff is very friendly, easy to park and easy access

Negative experience: They removed the cleaning stations. So now when someone leaves sweat all over the equipment and doesn't clean it because they didn't bring a towel, I can't even clean it myself. It's unsanitary

Fantastic experience: I've had the pleasure of training with MANDEEP SHARMA and I am thoroughly impressed with the results and overall experience. Her incredibly knowledgeable, professional, and dedicated to helping clients achieve their fitness goals and the gym is well equipped and it is maintained very well neatly by the staff From the very first session, she took the time to understand my fitness level, goals, and any limitations I might have. Each workout is carefully tailored to my needs, making sure to challenge me while also keeping things safe and effective. What I appreciate most is her approach to motivation and encouragement. They have a knack for pushing me just the right amount, ensuring I make progress without feeling overwhelmed. Their positive attitude and enthusiasm make every workout session something to look forward to. If you're looking for a personal trainer who is committed, knowledgeable, and genuinely passionate about helping you reach your fitness goals, I highly recommend MANDEEP SHARMA. I’m excited to continue my fitness journey with their guidance!

Negative experience: It’s like a sauna in there, they have air conditioning that blows out warm air

Positive experience: Great gym. Wide variety of machines. Friendly staff and patrons. Annoyingly most members dont return their equipment after use. They just abandon them there and leave which in turn would have you struggling to find a particular dumbel size and makes the gym floor messy and a trip hazard with bars sprawled everywhere. I think putting more firm reminders and consequences for such members would help. Other than that it is a great place to workout. Regularly cleaned.

Positive experience: Great gym but not a lot of women machines like hip thrust, a hip thrust machine will be great

Negative experience: If I could give zero stars, I would. The equipment for women is inadequate, there is no hip thrust machine, and the gym is consistently dirty and overcrowded. Membership should be capped to manage capacity. Overall, a horrible experience; I am extremely dissatisfied and disappointed.

Negative experience: Love the PT's and solid equipment however the lack of air circulation on the top floor is horrible! No windows, 1 half working AC. At least have an industrial fan! Genuinely shocked.

Fantastic experience: i have very good experience with gym group . All the staff is really brillient. special i wanna say thanks to my PT Mandeep sharma . she is the best PT i ever seen . She is best person in my whole life as a human being and trainer. she guide me a lot about my fitness journey . Im blessed to have Mandeep in my life and thanks to The gym group for best gym in uk.

Fantastic experience: V gud experience in this gym Friendly staff alz clean and equipment’s r upto date Highly recommend my pt mandeep shrma She is the best who help me a lot in my fitness journey

Fantastic experience: Excellent Environment , Nice Place to Workout Comfortably

Negative experience: Staff are friendly. The facility is VERY dirty comparing to Chadwell heath one.

Fantastic experience: There's a great gym with lots of space, it's clean, has friendly people, and has plenty of parking spots. It has everything you need!

Negative experience: Good size gym and convenient location with parking. But the air conditioning rarely ever works. There's no air circulation upstairs and it feels like we're all inhaling everybody else's sweat. Disgusting. If they can't get it to work at least fix the windows so they can be opened. Seen some overweight people struggle to breathe it gets so humid/hot and it's not even peak summer yet. I noticed myself struggling recently as well and I'm athletic. Bit of a shame really because otherwise it's a decent gym. Also it would be nice if they could put the antibacterial sprays back so we can clean as we go

Fantastic experience: I really enjoyed meeting a panjabi and south asian trainer at the gym. The meeting last week with mandeep gave me a good insight into the gym and using the gym. Going to now look for a lesson and training here with her.

Negative experience: Nice gym but lately there’s been a few Asian lads in the morning that come in and scream their heads off as they are working each other out seriously it’s 4am in the morning and they’re screaming like it’s their dads gym

Fantastic experience: Good environment plenty of machines the only problem is that they don't have hammer strength machines

Fantastic experience: Hi Mandeep, I wanted to thank you for the warm welcome you gave me today. Your friendly and encouraging approach made my first day at the gym a fantastic experience. I already feel motivated and excited to start this fitness journey with your guidance. You're an exceptional trainer, and I look forward to working with you!" Best regards, Raihan.

Fantastic experience: Just joined up, suffer with severe anxiety but I feel comfortable working out here

Fantastic experience: Mandeep’s workout class was really good and she was patient and kind. I loved it and will definitely be returning. Instructors like her make working out fun

Fantastic experience: Been going to this gym for about 6 months. On site parking available. Good range of equipment and has a generally friendly atmosphere. It's better then any other 'no frills' gym in the area and also better equipped then most of the more expensive gyms. Ideal for people who like to focus on strength training.

Fantastic experience: Attended Mandeepa hybrid-45 class today, was an excellent full body burnout! Shes is very disciplined and focuses on each of us all, posture, form ensuring we are all correctly performing the excercises! I will definitely be back next week

Fantastic experience: As a mature person I admit I was a bit tentative when starting my PT sessions as I had never used weights before, but all my fears and worries were swept away when Brad my PT took me under his wing. He is patient, knowledgeable understanding of your needs and limitations, as well as encouraging you to push your boundaries. Brad and his colleagues are very welcoming, friendly and helpful.

Negative experience: Poorly maintained gym, poor equipment quality and maintenance. Unable to fully adjust equipment for smaller heights. Weights left all over the place making them a hazard. It’s mostly male inclined.

Fantastic experience: Amazing gym, great managers and workers friendly people and staff

Fantastic experience: Great gym to change your physique. Manager’s very friendly and reliable.

Fantastic experience: Nice spacious gym with plenty of good machines.

Fantastic experience: Very good gym all round amazing equipment

Fantastic experience: Great gym, good atmosphere and friendly trainers

Fantastic experience: Been coming to this gym for 9 months now and it's been amazing. The staff are friendly and helpful. Equipment is spot on. Excellent all around.

Fantastic experience: The gym facilities are fantastic. The good thing is that there is a parking facility here.

Fantastic experience: The option to be open 24/7 gives me the availability to do my things and still come to the gym whenever I feel like no matter the time.

Fantastic experience: Excellent shower and toilet facilities, friendly staff and amazing fitness classes.

Fantastic experience: Mandeep one of the best lady trainer- always helpful, and the best thing about her is she will always correct and advice you if u are on wrong track. Also, sam he is very professional and very helpful always always. Mandeep and sam is always the best trainer and always motivates me. Thank you guys.

Positive experience: Atmosphere ⭐️⭐️⭐️ - The smell of BO is ubiquitous, no extractor fans to rid of smell. Weight bars and discs are always scattered everywhere. The gym have warned people not to do this but they still do Equipment ⭐️⭐️⭐️⭐️ - Very useful, multiple benches and machines to use. Weightlifting area is very spacious and dumbbells are adequate. Cardio section has loads of treadmills and bikes but there have been resistance machines which are unstable or have a pin missing e.g. one of the lat pulldown machines downstairs comes off the floor when in use. Some of them have been like that for 6 MONTHS. I’ve notified the gym group on their website but they haven’t actioned this. Ambient music ⭐️⭐️ - Inappropriate rap music on repeat Changing room ⭐️⭐️⭐️⭐️ - Overall is spacious and decent. There have been security issues and the gym said they will address this by requiring members to enter pin before entry, however, door still opens without it. Parking ⭐️⭐️⭐️⭐️⭐️ - Excellent. Plenty of spaces and free for 3 hours. Wi-Fi ⭐️⭐️- Extremely slow connection, been like this for 6 MONTHS and nothing has been done to resolve this. I just use mobile data. Shower facilities ⭐️⭐️⭐️⭐️ - Ample cubicles and always available but some of them smell like urine and I’ve smelt this for more than 2 MONTHS. Toilet ⭐️⭐️⭐️⭐️ - Ok for a budget gym but would be better if there were gel air fresheners. Constant stench of urine. Staff ⭐️⭐️⭐️⭐️ - One of them is unprofessional and looks as though he sees gym members as an inconvenience. Asked him for help once didn’t seem too happy although Majority of them are helpful when asked. Overall, it’s a decent 24 hour gym but there are a few things that need to be addressed. Also Maintenance is poor. I would recommend if you’re looking for a budget gym to workout and leave but don’t expect too much in terms of maintenance.

Positive experience: Good gym in a good location, staff are good and a good atmospheric gym to be in

Fantastic experience: I had an amazing experience working with Bradwell PT at RR! Lost 5kg in 5 months and I’m confident about training on my own now. Wouldn’t have done it without his encouragement, and support throughout the process !

Fantastic experience: I highly recommend Bradwell PT to anyone looking to achieve their weight loss / fitness goals. He helped me lose 15kg, and I couldn't be happier with the results. Thank you mate!

Fantastic experience: I really like these classes, there are different classes every day, I found it very difficult to work alone, plus I didn't see any difference but since coming to the classes I see a very big difference, plus the personal trainer motivates you a lot, sweety she is adorable, she is patient with everyone and explains everything to everyone, I really enjoy this I recommend to everyone to attent.

Negative experience: Poor Gym equipment always broken you book a class the trainer doesnt show or running late which ends up class canceled. very poor

Fantastic experience: Great gym been going for 4 months now, great staff very friendly and always keeping the machine clean and always putting the weights back.

Fantastic experience: Great gym, affordable memberships, great staff and very accessible too

Fantastic experience: I love this gym! Josh Rob Sweety David the whole team are amazing and it’s so clean

Fantastic experience: This is Best gym ever. Staff are very good and All Machine are very good here .

Fantastic experience: Great gym, always clean and not too busy!

Fantastic experience: Great gym facilities, would highly recommend anyone to work here.

Fantastic experience: Clean gym friendly staff very helpful, latest equipment.

Fantastic experience: Good facilities, friendly staff and I've not had any issues with cleanliness when I visited. Value for what it provides

Fantastic experience: Excellent gym. Super clean, well equipped and the staff are really knowledgeable and helpful. Definitely would recommend for any experience level as there's something for everyone!

Fantastic experience: Great gym, good equipment and amazing staff!

Fantastic experience: I normally deal with a welcoming young chap who is one of the managers called Joshua. He is very professional and he has a great team around him who are also very helpful. Especially Sweety she has brilliant classes and is a top PT. Overall the gym is clean, has good equipment and it is easy to park there.

Positive experience: Facilities are what you would expect from this gym chain but the staff at this particular gym outdo themselves. They're all so kind and have given me personal training sessions exceptionally when I have signed up to classes and others have not shown up.

Fantastic experience: Good gym, brilliant staff, everyone in the gym is nice and friendly

Fantastic experience: Great gym! Also has the East London "you're going to get murdered in the parking lot" vibe that gives a great pre-workout adrenaline boost, for those heavy lifts!

Fantastic experience: Great gym! Loads of support, great staffing team and a variety of equipment!

Fantastic experience: Great gym, always clean and the staff is super helpful. Would definitely recommend giving it a try !

Fantastic experience: Amazing gym would recommend to everyone and their uncle. Friendly staff very helpful. Great way to turn your life around.

Fantastic experience: Amazing atmosphere and a great around select of weights and machines. The regulars are super friendly as well as the staff. A wonderful gym if you’re considering signing up!

Fantastic experience: Better than Pioneer point for sure. Best gym ever (best day chest day!!!!!)

Positive experience: Some machines need fixing upgrade. Example hip abduction machine. But at least people R friendly and U always get a spot within minutes

Fantastic experience: Great gym environment, friendly staff that are always willing to help. Always clean and have access to the machines or free weights I need for my workouts.

Negative experience: I am sharing my recent bad experience at the gymgroup on Romford road. I booked a personal Trainer: Faisal Hussain for 10 sessions. First and second session went fine. On session 3 he turned me away saying he is sick but didn't message me at all before the session. For 3 I had to chase for 2 weeks to get a session at the time I wanted. He kept saying he is going to give me session but didn't. He finally gave me a session in jan. For session 4 he didn't turn up. When I messaged him he became rude, disrespectful and emotionally abusive. Calling me names instead of apologising. I waited 32 mins for him in the gym for my session. I asked him for refund but he didn't refund me. I found his behaviour unacceptable, rude and disrespectful. I have completely lost trust in the gymgroup. Do not hire this pt because he will take your money and not give you service and never refund you.

Negative experience: The hygiene is disgusting the hall the ceilings are in mold the toilets are dirty everywhere is dirty it is not cleaned there is no hand soap.Many of the appliances are constantly not working, the machines are very broken, they are not maintained

Positive experience: Nice gym but can get quite busy during the day

Positive experience: Good gym and equipment, but too busy at times and unable to get a proper workout within an hour, need to wait around for long periods to get to go on machines and benches.

Negative experience: Normal commercial gym aside from the fact it's basically a sauna. A little bit of ventilation upstairs won't kill anyone. The windows are literally wet from condensation, it can't be a healthy environment to work out in.

Fantastic experience: Nice staff with plenty of equipment and training you can do with a added bonus of helpful trainers that will help if needed for improvement

Negative experience: This needs to be sorted ASAP. Mould located on the walls of the gym...

Negative experience: Appalling state of equipment. Seat of bicycle came off. No weight bar on seated press(unable to change weights), broken hip abduction machine. It’s a shame as the gym group usually has pretty decent standard. It would be nice if they fixed those equipment issues as the gym was clean, very friendly staff members and there is also free parking.

Fantastic experience: I joined the gym in Sept to strengthen my upper body and train for the mountain in South America. PT Faz Hussain has been giving me 1 to 1 training every week. 1 to 1 training has helped me to improve my stamina and endurance. I feel more confident every week. His training is very good and has motivated me to continue. Thanks

Positive experience: I visited this gym when my main gym, i.e. The Gym, Pioneer Point, Ilford, was closed for 2 days. This is also a good gym with a lot of equipment & free weights, but comparatively, it is a small gym.

Negative experience: While there are certainly aspects of the gym that can be appreciated, there are significant issues that have been affecting overall satisfaction. Firstly, the spaciousness of facility is perfect, as well as the convenient parking options available, making it a promising choice for many fitness enthusiasts. The gym's layout across two floors is indeed an advantage, providing a wide range of workout spaces. However, these positive aspects are overshadowed by the glaring maintenance and hygiene issues that persist at this establishment. The consistent presence of broken machines is disheartening, and it appears that the management is not addressing this concern seriously. A well-maintained facility is vital to ensuring a safe and enjoyable workout environment. It is imperative that immediate attention is given to repairing and maintaining these machines to provide a seamless experience for your members. A significant problem with VENTILATION, particularly on the SECOND FLOOR of the gym. The POOR AIR CIRCULATION and lack of effective ventilation have led to an unpleasant environment, which is akin to a "cesspool of sweat." This not only negatively impacts the comfort of your members but also raises concerns about the overall hygiene and health of the gym-goers. In recent times, this issue has become even more pronounced, making it difficult for people to breathe during workouts. This is unacceptable and should be addressed urgently to ensure the well-being of your members. I sincerely hope that my feedback, as well as that of other members, will be taken seriously by the management. Neglecting these issues risks losing a substantial number of customers to nearby gyms that provide a more satisfactory and safer workout experience. In addition to addressing these concerns, I also recommend that The Gym Group invest in expanding the range of equipment available. This would not only attract new members but also retain existing ones who are seeking a more varied workout routine. A well-equipped gym is a key selling point, and investing in newer, functional equipment will undoubtedly boost the gym's reputation and popularity. In conclusion, I have faith that The Gym Group, Ilford Romford Road, can take the necessary steps to rectify these issues and elevate the overall member experience. I look forward to witnessing improvements in machine maintenance, enhanced ventilation, and an expanded range of equipment in the near future. Thank you for your attention to these concerns, and I hope to see positive changes that will benefit all members of the gym. ———— Further edit there is bad condensation on the second floor windows and walls, mould in the corner of the gym which is growing bad each day. It is clear they don’t care about their members it’s just a money grabbing corp. I will be uploading pictures soon. I’ve added some photos for example.

Positive experience: Its a good local gym to me However there is only one pic fly machine and need more cable machines .. cuz those are the equipments people use alott .. u will never see these machine free always someone using and always someone in queue for it .. i will definitely give it more stars once the Gym group provide equipments needed ( as mentioned above ) Otherwise will change the Gym..

Fantastic experience: I really enjoy coming to this gym it’s fully equipped with everything you need and the stuff are so welcoming and helpful.Special shout to PT Faze not only is he friendly and approachable but he’s informative and takes the time to educate you and answer any questions you maybe have in a genuine and supportive manner.

Fantastic experience: Amazing... atmosphere is great , lovely people around and helpful staff . Great place to work out and meet people

Fantastic experience: I joined the gym group after being told about PT faze hussain who is a specialist in many fields such as weight loss, kickboxing and training to improve health related illness, i have diabetes and blood pressure. The sessions are great i feel so much more confident and my diabetes is under Control now alongside blood pressure. I used to suffer from back and neck pain and after attending sessions the pain is now gone. I feel like Daily i have more energy and iam very grateful for my trainer Faze hussain who has not only helped me physically with a targeted training plan but also mentaly through his motivational words i feel like i can achieve anything. None of this could of been Possible without my trainer. Every gym needs a coach like Faze hussain.

Fantastic experience: Clean gym, well equipped and the staff are friendly! Lots of free classes available too. Highly recommend :)

Fantastic experience: Very good gym! Good classes. Good workout ! Boxing workout are great with PT SWEETY

Positive experience: It's OK generally very messy but only takes a few mins to put away the stuff that others are too lazy too. Few machines still not been repaired last time I visited

Fantastic experience: New member and really liked this gym great staff equipment and extremely tidy

Fantastic experience: Loved the classes. Very helpful instructors. The environment is friendly and gym is clean aswell.

Negative experience: Trash gym every thing is disorganised and unhygienic. Not many benches lots of intimidating coloured people

Negative experience: Plates and dumbbells are NEVER re-racked, I’ve honestly never been to a gym with worse etiquette, it takes you at least 5 minutes to find plates from the other side of the gym on the barbell in the middle of everything. Equipment in general is passable, the gym is relatively empty in off-peak hours.