The Gym Group London East Croydon

Negative experience: It's been about 2 months since we've had hand soap in ladies!! Sort it out please. Also, air-conditioning is almost non-existent in the gym.

Negative experience: left the gym because of how unpractical and crowded with equipment everything became after refurbishment. No proper space for stretching next to the mirrors like there was before machines put all around the place making the room look crowded which does not help when gym gets busy.. super disappointed ended up cancelling my membership and going to pure gym down the road which is also cheaper… whoever planned the refurbishment did rather a disappointing job and made the place from comfortable to cramped and unpractical. i was super happy to hear there will be one to begin with, was not expecting it will be absolute downgrade to what it was

Fantastic experience: Louis joseph always about interacting helping out great guy

Positive experience: Immediate Attention Needed: Hygiene Concerns at East Croydon Gym Group I've been a member at East Croydon Gym Group for a while now and generally appreciate the facilities provided. However, I feel compelled to raise a serious concern regarding the hygiene standards, particularly in the ladies' toilets - hence the three star rating. For the past two weeks, the soap dispenser has been broken. An attempt was made to fix the issue by using a cheaper alternative from Poundland, which quickly ran out and was then diluted with water. This makeshift solution isn’t just inadequate; it’s downright unhygienic and disappointing, given our expectations and the basic health regulations. What's more troubling is the gym's recent decision to remove essential cleaning materials for "environmental reasons." With current health alerts about ringworm in gyms, it seems counterintuitive and unsafe to reduce cleaning efforts. This decision feels like a step back in ensuring member safety. As a loyal member, I truly hope this feedback prompts a swift action to restore and even improve the hygiene supplies and practices around the gym. We all want a clean and safe environment to focus on our fitness goals without concerns about our health and safety.

Fantastic experience: Good range of equipment

Negative experience: Hello. You are mistaken. I expect an apology and compensation for lost access. I was there on Saturday to explain the problem. There was no one who could decide. I called the number provided on your website - no positive response. Is this a friendly club? Nine years of membership - the first time someone has treated me like this. I am sixty years old. I was accused of not cleaning up after myself and my access to the gate was blocked. I do not exercise with free weights. I am in a club, there is no one who will help. Time to change the club to a more friendly for older friendly. Greetings from the Old Man

Positive experience: No handwash in male changing rooms

Fantastic experience: This is a great centrally based gym and recently improved with new machines and clean décor. My special thanks go to Joel and Lucie for thier instruction classes. Dr SJP

Fantastic experience: Aderito is my favourite gym group instructor! He always mixes up the exercises in his classes, keeping it interesting and motivating.

Fantastic experience: Love Aderito's structured exercise. Always sweat is guaranteed!

Fantastic experience: Cheap and open 24/7

Fantastic experience: Only thing missing is a steam room

Fantastic experience: It’s my favourite gym in the gym group, only been coming for a few months, but already seen great results in terms of building strength and improving my cardio

Fantastic experience: Since the refurbishment this Gym is even better Good space to work Good customers and helpful team.

Positive experience: Great location and the new upgrade is good but it was more to do with the layout rather than replacing all the old equipment. The only real con I have is that the gym doesn't have cleaning products/stations ie. No blue paper towels and no antibacterial sprays, so you can wipe down the equipment before and after you use them. This is the only gym I have ever signed up to that doesn't have cleaning products in hand for members to wipe down their machines, which is very unusual and disgusting and really not hygienic.

Fantastic experience: Issue resolved. Thank you for quick support. I changed my rating to 5 Really Really disappointed that they replaced the treadmills, and now the speed settings are wrong on all of them. This has messed up my cardio routine, which I've been doing for the last 6 months. I know for sure the speed settings on the NEW machine are INCORRECT because the same ones at the West Croydon location have the correct settings. Very frustrating!

Negative experience: Was a brilliant gym until they decided to change everything. Decided to reduce natural light, reduce the area for stretching and make the whole thing a running machine. I am aware that you may not be able tear the walls down that you put up instead of windows (great for giving it a dingy atmosphere) but at the very least you must reconsider where you are putting the mirrors (in front of the running machines???) people need to stretch as it is key to exercise and the area was already busy before the update which reduced the size even more. Totally awful upgrade and will now have to consider going gym elsewhere.

Negative experience: The new layout at the East Croydon location feels both impractical and counterproductive to a functional workout environment. Firstly, the placement of the treadmills in front of the mirrors is perplexing. Mirrors are essential for monitoring posture during stretching and lifting to avoid injury and ensure proper form. Placing treadmills, which don’t require mirrors, in front of them diminishes their purpose entirely. Another concern is the positioning of exercise machines right at the entrance. This creates unnecessary congestion as soon as members walk in, making the gym feel cramped and uninviting from the start. Additionally, the limited space for stretching has become even more of an issue. Stretching is a key part of any workout, yet the current setup forces members into cramped and awkward areas, which disrupts workout flow and increases the risk of injury. Overall, the new layout doesn’t seem to meet the needs of regular gym-goers. It feels frustrating and detracts from a proper workout experience. I strongly suggest reconsidering this setup to better accommodate all members.

Fantastic experience: I was not a “fitness girl”, in fact, I was embarrassed to go to the gym, I went to other gyms but I didn't last too long. I have a special affection for this gym because I have always felt welcome and that has helped me to get hooked on a healthy lifestyle! I am especially happy after enjoying the renovated gym and the new machines, the staff is always helpful. The waiting was worth it. Very happy in East Croydon!

Negative experience: The Gym at the Suffolk House is closed!!! Closed until 16th September as it is mentioned on the white board left behind main entrance door. No explanation, no reason, no further regarding member, lack of communication

Negative experience: The gym entrance smells really badly, as if someone relieved themselves on the stairs. The equipment is all sticky. One of the worse gym groups I've been to. At least there is usually available machines.

Negative experience: the worst ever, just woke up and i recognized that they took 30 pounds from my bank account without even checking with me whether if i want to or not. after calling them they told me that they can't do a refund, even though i haven't went to the gym since the day it was extended from them.

Negative experience: The place is overcrowded, and dirty. Only upside is it's location

Negative experience: If there is less than one star i would give it to this gym Never again going to the gym group! They took money from my account without setting direct debit and they refuse to send me the money back

Positive experience: Great and convenient gym. I like the flexible options of payment. However I have been going there for the last few months and some machines have been out of order for so long. During peak times can create an issue.

Negative experience: I cancelled my DD unknowing that the membership is also canceled in that instant when I was only half way through that month. Unless you cancel a few days before your payment, you can loose pretty much the entire month if you had just paid!!

Negative experience: I had very bad experience they block account unnecessary very bad management and when you contact them they start laim excuses

Negative experience: Im very disappointed and furious to say they are mad they suspended my and my colleagues account. Their management is very poor they suspend becuz of not returning equipment after using, does it make any sense. How they know i did it in whole gym in two hours. Very bad and disgusting it was my second membership and it’s suspended now

Fantastic experience: Great atmosphere with very helpful staff. Usually very clean, pleasant and friendly. Would benefit from a bigger burn area.

Fantastic experience: Great gym, good classes and instructors.

Fantastic experience: Good gym, comfortable and clean!

Fantastic experience: Friendly staff & user friendly equipment/layout. Location is ideal. Have really enjoyed working with Lucie as my PT, personally and professionally.

Fantastic experience: Always a great atmosphere with plenty of users. I’ve never had to queue for apparatus which is plentiful and always clean and well maintained. My PT is very easy to get on with and really helpful in achieving my goals. This is the friendliest and most pleasant gym I’ve used.

Fantastic experience: I love the warm welcome you get on entering this East Croydon Gym.The trainers are wonderful, friendly, approachable and always willing to help, with a smile.Multiple machines for every body part you care to train.The training area is spacious.This is my favourite gym.

Positive experience: Good gym! A bit too busy at peak times, but that's because of how conveniently it's located. Some of the machines are a bit old but they're almost always functional. Good array of classes. Very friendly staff. My personal trainer (Lucy Kull) is based here and can recommend. Overall excellent value for money

Fantastic experience: Very friendly branch of The Gym Group, helpful staff and a great variety of equipment and classes - would definitely recommend to a friend

Fantastic experience: always been the most wonderful experience every time i come in since i started 4 years ago. the staff are lovely and the manager Sam is a gem with his helpful service and kindness.

Fantastic experience: I attend a couple of classes at this gym. It's a friendly place with a great atmosphere, lots of equipment in good condition, and plenty of space to exercise as you wish.

Fantastic experience: This is a great, well-managed gym in the heart of Croydon. There are lots of cardio and weight machines as well as free weights and a functional area where you can do your own thing or join one of the many classes. The changing room is large, clean, and there are plenty of lockers (bring your own padlock). I mainly join classes. The instructors are friendly, professional, and help you get the most out of the class, whether you are young, old, super-fit or just starting out on your fitness journey. The atmosphere is welcoming with a diverse, friendly clientele. Highly recommended.

Fantastic experience: Nice gym with great equipments at an affordable rate. What’s best is their personal trainers! I’ve been training regularly with Lucie Kullova for over a year, which means over 110 hourly sessions! Thanks to her professional design and guidance, my body has been utterly transformed to a stronger state, and my confidence and mood are boosted significantly. Beyond workouts, she also gave me advice on diets and other habits in my daily life. I would highly recommend training with Lucie to anyone who felt they need some professional push in their pursuit of a healthier lifestyle. Besides, she’s lively, supportive, and fun!

Fantastic experience: Been a member here since 2017. Plenty of good quality kit to use, great gym community and the PT staff and Management are always friendly and helpful

Fantastic experience: Good place to do you work out, with a nice staff

Fantastic experience: The gym group east croydon has a great community. They do need dumbells over 50 Kgs.. apart from that, it is a good gym!

Fantastic experience: Great gym. Clean and the staff are friendly.

Fantastic experience: Staff is amazing and they are always ready to help! I think the gym location is great, it just needs a few new machines ☺️

Fantastic experience: Big gym, lots of kit, great managers & staff

Fantastic experience: I’ve been coming to this gym for a couple of years now, good atmosphere and helpful staff!

Fantastic experience: Lovely gym with friendly staff that are always looking to help and extremely polite

Fantastic experience: Exceptionally clean as always. Staff are always very helpful. Great atmosphere to work out in. Amazing people.

Positive experience: Great place to workout, relaxed environment and well maintained

Fantastic experience: Great vibes here and equipment is arranged in a way that is really good a few weights near cardio instead of there being a side that's just dominated by men. Friendly vibes and nice staff. Machines are generally well kept and I always see a cleaner around keeping the equipment and toilets clean. I've been several times to this branch and vibes wise it's one of my favourites. And considering this is an entry-level priced gym I think you get a lot for the money. Equipment, lots of weights and exercise balls, even a punch bag, access to classes, an app that tells you how many people are at the gym and their online classes are good too. Now to the down sides (all of which aren't a major problem for me personally, but are worthy of note). I would quite like it if both TVs by the cardio could work because I like the recipe ideas shown while I'm cycling! There are no changing cubicles in the changing room, though there are showers, so people sometimes go in the toilets to change, which means you cannot use the toilet if three people are using them. There is no separate studio for classes so that might be an issue for some people that the classes are held amongst everything else (and for some it might be better).

Negative experience: I have been harassed by a person at the gym east croydon. I asked for help from one the staff ( Aderito N’ singi). But he was not kind at all and decided not to help me because he said he was not the manager and that his shift was going to finish soon. Also If i wanted to get help I had to call the police. Sadly. I did not felt secured at all. Disappointing and outrageous.

Negative experience: Today I went to the gym and I was disappointed to se that it was close for some reason. Initially they said it was £15.99, then when you sign up you have to pay £21.99 instead and guess what I have checked my bank account and they had the straight face to charge me £27.99, why? Who knows. If I could at least go to the gym but no! I have organised my day according the time I wanted to go to the gym. Can I please know why you are charging me this amount of money and why I can't acces to the gym?! There's not even a reception or someone to talk to about that. So far I am not happy

Fantastic experience: Clean Gym with excellent location and enough space. Always positives vibes

Negative experience: Capacity percentage always wrong, smells disgusting, the air is vile, but I must say, I like the range of equipment I guess.

Fantastic experience: Location: Heart of town center. Accessible from any of the public transport. First floor. Big space. Shower available. Good number of equipment available. Free locker available.

Fantastic experience: Value for money, nice classes, would recommend. Gym Group East Croydon has much improved since Sam took over management, nice mix of classes (all short 30/45 minutes, which I prefer), staff helpful and friendly (when I had an issue with upgrading membership, deputy manager went above and beyond). Facilities are basic but then so is the price of membership. I tend to go between 0830-10am in the morning when it's nice and quiet - easy to check how busy it is in the app.

Fantastic experience: Good gym, plenty of equipment, nice vibe

Positive experience: It was my first time going to the gym group in East Croydon. I’ve got a good experience with it. There is some issues with the equipments that needs to be changed

Fantastic experience: Location is wrong in Google maps! But gym is great I'm just staying a week in London an been using it since then

Positive experience: Pros: This gym it’s quite handy for me to go as it’s in a good location. Decent facilities and enough equipment. The manager always do his best to look after. Cons: Many people use machinery and sweat so it would be good to clean it before use, but sadly there is no more cleaning products to use. It has been removed. Also the black floor mats are always dirty as despite its written on the wall, still many people can’t be bored to take their shoes off before exercising.

Negative experience: Leaving the fact that by the time they set up the class, the class is gone. Trainers are struggling with the lessons. They have same exercises over and over, no variations. You get stuck because the code is not working, no staff to help you in case of anything, the gym is unattended after 8pm. Is no ventilation in this place whatsoever. Equipment is not working most of the times especially the treadmill and the rowing. Are people that they eat at the gym. At least do it in the locker. They said 'we can still give you access for the time paid for. Simply respond to this email and we will get that sorted.' and no other response from their side after I replied to them. No access was given.

Positive experience: Not a bad gym. However, it is very busy in the evening, so it is hard to use equipment and weights. Like very busy. Also, the ventilation is pretty bad too. There is no fresh air in the gym when it is crowded. Would recommend going in the morning or during lunch.

Negative experience: Disastrous Experience at The Gym Group, East Croydon Branch My recent experience at The Gym Group's East Croydon branch was nothing short of a nightmare. The lack of leadership from the management team is evident from the very start. Not only do they seem indifferent to their members' concerns, but they also continue to sign up new members without addressing existing issues. One of the most frustrating aspects of my membership was the invalid access code problem. On two separate occasions during my first week, I encountered difficulties entering the gym due to access code issues. To make matters worse, there was absolutely no staff present on the gym floor to assist or rectify the situation. It left me feeling abandoned and utterly disappointed in the level of service provided. Investing both money and time in this gym turned out to be a complete waste. The promised facilities and services were far from satisfactory, and the lack of responsible management and support made the situation even more disheartening. It's disconcerting to see a gym neglecting its responsibilities to its members and prioritizing the pursuit of new memberships over resolving existing problems. Overall, my experience at The Gym Group's East Croydon branch was incredibly frustrating and unsatisfactory. I cannot, in good conscience, recommend this gym to anyone seeking a reliable and well-managed fitness facility. Save your money and time, and look for a more responsible and committed gym that values its members' needs and concerns.

Positive experience: It is a fairly good gym but I found that it can get really crowded during parts of the day and it is hard to access weights. Also there is little space for weight free exercise. The showers need better work as the floor is dirty and smells.

Negative experience: Overall a decent gym, when you can get on anything. The gym's capacity is 200. But anything more than 150 and there isn't room to move or get on any of the weights/machines. Unless you want to go at silly hours it's not worth it.

Negative experience: Beware I have paid 1 month membership and because I haven't manage to go to gym I have cancelled my membership (but I have paid for the hole month ) so after 2 days I decided to go thinking my membership it's still active as I paid . So I get there and my pin number didn't work as they cutted down the rest of the days left So it was 23.30 pm on the Saturday I have to rejoin back now actually I have paid 2 times for the same number of days Customer services keep sayings has no power to do nothing to help me After 9 years I m thinking now to try different gym ,I didn't wanted full refund just for the days where I I have paid double but unfortunately no help me from experience it's 1 star company as they should not cut your days when they ask you money in advance for the first month

Fantastic experience: I have mantle health and other health issues I come four times a week is like coming to my second home the staff are outstanding personality no one judge's anyone we all try to stay healthy to live longer

Fantastic experience: Gym Group East Croydon is truly a marvellous place to work on one's health. Bright, open and airy with windows that literally surround all work out areas. The entire gym and side rooms (can only assume about the female changing room) are kept in immaculate condition. Great attention to detail by the employed cleaners but also staff get in on the act too, and can be seen with cleaning cloths, mops and buckets. Lots of training equipment to go around, and any that break are quickly fixed. I cannot talk too much about their classes as I'm usually on the equipment, but recently I tried a circuit class... it was very enjoyable, tiring, definitely beneficial and friendly. I have now decided to include this and other classes into my weekly training routine. Just to add, at the end of the class, everyone's sweaty face had a big smile on it. I've been going to various gyms from young, had memberships in gyms like Virgin, Solutions, etc, and although the East Croydon Gym is on par equipment wise, imo, it's one of the top when it comes to friendly staff, also friendly members.. This is why there is a warm, welcoming, comfortable atmosphere. And it is open 24/7.. Another big tick.

Negative experience: Very budget gym. Cheap cardio equipment Toilets are horrible sometimes

Fantastic experience: I enjoy attending this because of the location and the amazing staff. They always make everyone feel comfortable and welcomed. They greet their members with a big bright smile.I’ve attended this for many years and I’ve been supported when I needed it, especially with my fitness goals. I don’t think I could find a better gym. Marta,Sam,Gedeon, Darryl, Adu,Samantha and Luci work hard everyday to engage all members through group classes and 1:1 training sessions. I have definitely achieved many fitness goals attending this gym, I would encourage everyone to sign up and give it a go.

Fantastic experience: I’ve been a member since 2019 and can honestly say it’s the best gym around plus it’s clean with friendly staff and members

Fantastic experience: Brilliant gym, friendly staff, plenty of equipment (especially free weights), 24/7 access and cheap membership, what more could you want!

Fantastic experience: Staff are super friendly especially Daryl, Gideon and Adu - I'd be very happy to recommend to friends and family!!

Fantastic experience: Been a long time member of the Gym at east croydon, good range of equipment & classes. Can get busy but depends when you go. Especially big fan of Sam’s class, (weights for women) he’s a fantastic instructor and always makes me feel welcome ! Thanks sam!!

Fantastic experience: Super friendly staff, there’s no judgement when asking for help which makes the experience even better so would definitely recommend if you’re new to gyms and working out!

Fantastic experience: Marta has been extremely helpful and has made me always feel the most comfortable since I started my gym journey. The place is always clean and I have not had one bad experience since starting this gym. Definitely worth the money and have gained a lot of progress and a lot of friends since starting here. Would 110% recommend to anyone who is looking for a nice gym environment to feel motivated and get gains!

Fantastic experience: Great gym and the staff are the best thing about it. So friendly and always have helpful conversations with them.

Fantastic experience: Fantastic Gym! A really friendly and spacious gym, the staff are great and approachable. The gym has a mix of free weights and functional area which really suits me. The personal trainers are incredibly knowledgeable, especially the general manager assistant Marta Ortiz, who also made me feel very welcome when I first came to the gym. It's worth mentioning that this is the first gym in my life that is not in a basement but is on the 1st floor, so it's always filled with natural light.

Fantastic experience: Really enjoy this gym, staff are super helpful and nice. Good equipment and plenty of them. They have everything you need. I wish more gyms were like this one. Management are really cool people!

Fantastic experience: Great gym. Everything you need for a decent training session. Very close to east Croydon station. Good choice if you're looking for a low cost gym.

Positive experience: Very busy, but very tidy considering. Standard Matrix equipment and a couple nice plate-loaded machines too. Clientele are respectful and friendly, a rare find in a commercial chain. Would rate five stars, but for me it felt like it could have been cleaner and I really dislike a 'no bags on gym floor' rule.

Fantastic experience: For the price the equiptment is all you need. Wish they had a sauna, I would definently use it.

Negative experience: Pros - good location Cons - condensation not enough ventilation - no paper towels, cleaning wipes

Fantastic experience: Great gym, plenty of equipment,great for all ages,would highly recommend this gym.

Positive experience: Great gym for workout plenty of things to use clean environment

Negative experience: STAY CLEAR. These people have the worst customer service imaginable. I changed my direct debt with them and they had issues on their end, couldnt take my payment and said i had to pay a £15 admin fee. I contacted them to resolve it, no reply. I tried to go to one of their gyms and they had my account locked. I pressed the buzzer to call for a staff member and i was ignored or nobody was there. This is such a stressful experience ill never be going near you people again. I'm also going to make sure everybody I talk to will be made aware of how bad this gym is.

Positive experience: Very very large open space, full of machines and equipment. Wish they could expand the weightlifting section as it is very small in comparison to the vast cardio machines

Negative experience: Scam company - Does not refund money after cancellation within 14-day trial! AVOID

Negative experience: Decent gym, good layout and really good location. All overshadowed by poor management/leadership. I was racially/verbally abused by a fellow gym member (basically told to go back where I come from) and she's still able to walk around freely in the gym - a slap in the face on top of what I've already experienced. Management have failed to properly investigate and are no longer responding to my emails - this incident happened a month ago. I'll be cancelling my membership shortly. If you're looking for a gym where you feel safe and protected by staff/management and their policies, I suggest you avoid this gym/ company.

Positive experience: A sufficient amount of machines, and spacious with lots of natural light in and very good cardio machines. Only comment would be is lack of sufficient number of tap water

Positive experience: No paper towels or cleaner visible, spin bikes weren't very well maintained, quite a few with missing water cages, pedal clips etc. Kinda what you expect for the money though. Decent selection of equipment, would of preferred a pay locker as travelling for business so didn't have a padlock.

Positive experience: Probably the best standard gym in the Croydon area. Loads of equipment and space. The staff there seem to be doing regular resets and so the gym is quite tidy too. Sometimes it can be busy, especially in the free weights area, but depending on what time you go. Could do with a full length mirror in the ladies changing room but overall I'd recommend if you're looking for an easy sign-up gym!

Fantastic experience: Sometimes overcrowded but overall good quipped gym

Negative experience: I am interesting for classes but most of the time classes is fully booked. They need to focus on that. let more people in to a class. I am really unhappy

Positive experience: This gym has had a much nicer atmosphere since a change in staff and a quick move around of some of the equipment recently! Equipment is good, with plenty of cardio machines for busy evenings. Bathrooms could do with an update.

Fantastic experience: Good gym with a big area and many equipment. Has toilets, changing rooms and showers inside. Would be good to have sauna. It is very crowded in the busy times (around 5-6pm). So you may prefer to go either early in the morning or late evening.

Negative experience: Went along to see what the gym has to offer paid for parking £3 half an hour walked over to the entrance pressed the buzzer a man answered I told him I wanted to see the gym and sign up he said to go online and locked me off mid conversation. RUDE!!!!!! Don’t come here no people skills no wonder it’s cheap

Positive experience: Visited this branch during a recent training course in Croydon. One of two in the vicinity of the venue we trained at, the gym was well located close to East Croydon station, and had the usual range of kit. Especially enjoyed watching the world go by while running on the treadmills, which were better than the ones in my local branch, with speed controls on the handles also. The gym was clean and not too busy when I visited (early morning)

Fantastic experience: Very clean gym! Well organized and great staff!