David Lloyd Dudley

Fantastic experience: My granddaughter, Amelia, (aged 2 and half) absolutely loves the Storytime sessions on Friday mornings. We have been for several weeks now. She clearly enjoys the sessions and feels very confident and comfortable there. A special shout out to to Becky and Rachel (and Mel today). They are wonderful with Amelia. They are a brilliant asset for the David Lloyd team. Thanks to all three.

Fantastic experience: Raj is an outstanding PT, his sessions are always engaging, challenging, and perfectly tailored for my fitness goals. I’ve seen progress in my strength and overall fitness. Highly recommend to anyone looking for a PT!

Fantastic experience: Great place, good for families with a good variety of classes for kids while the adults are in the gym. My daughter loves the crèche, the girls who work in there are great with her and she always has fun. Occasionally let down with maintenance issues and last minute cancellations of kids classes but that’s very few and far between.

Fantastic experience: Rachel and Becky in the crèche are amazing! My daughter Sienna loves spending time with there and it’s really settling to know they are in safe hands having lots of fun!!

Fantastic experience: Lily was super helpful and answered all our questions including what my two daughters could do individually or where I would need to be present. She covered the huge amounts of things available at DL Dudley. Provided confidence to join :) Thankyou

Fantastic experience: Noah and Savannahs first time today with the Santa Squad and they can't wait to go back next week, a special thanks to Katie and Charlotte for making a great impression on them, ps they loved the games.

Fantastic experience: My daughter really enjoys the DLkids activities and in particular, Scooter Squad with Katie & Charlotte.

Positive experience: DL kids team Katie and Charlotte are fab. Raj is the best PT. Facilities sometimes could be a lot better

Fantastic experience: Monty was very helpful and knowledgeable with the sign up. Very friendly chap.

Fantastic experience: Swimming with coach Ava is really good and Ava does really well and my daughter thinks alot of her which I am so happy about. She is a really good coach and inspires children and she does her best

Positive experience: Had a very positive experience with the food , facilities very clean and staff was very welcoming apart from one very rude staff member Jennine not a professional staff member at all very inappropriate towards members / staff across the gym. However apart from that I would highly recommend joining or trying out someone’s guest pass!

Fantastic experience: Amazing service from the Cameron and the team, lovely facilities

Negative experience: Awful experience with a member of reception staff who was very dismissive and rude. Her appearance was not fitting for someone working in such a established high end club. When dealing with my issue she made no apologies for my situation and blamed the companies website for it's lack of clarity. Needless to say this experience as left me wondering to become a member. However, I must congratulate the other member of staff who I think was actually less experience but she was smartly dressed polite and helpful.

Positive experience: Charlotte from DL Kids makes my time at the club so fun. I love it when she is there and Katie too. They are my favourites I love when they’re there.

Fantastic experience: Great people and atmosphere all around the club. There has been a vast improvement in facilities and general running of the place in the last 6 months. Anyone thinking of joining speak to Monty, he will show you round and answer any questions you have

Fantastic experience: Sonia has been amazing at getting me started at the gym. She has given me the confidence to push myself and her knowledge has really helped me to understand more about the best way to work out for me.

Fantastic experience: Great facilities. Friendly and helpful staff. Great food cooked by Jack.

Fantastic experience: Would like to say a massive thank you to Laurie on reception. She provided excellent information on the services and classes available. Very polite and made sure I had all of the information I needed.

Fantastic experience: Laurie on reception is an absolute credit to David Lloyd Dudley. Had a great visit today, really enjoyed the facilities and Laurie helped me with my guest pass.

Fantastic experience: Thanks to Sam and Will on the bar for listening to our requests with our coffee orders. Always friendly and helpful.

Fantastic experience: Came in on a guest pass today and the facilities were great, Anaken was super helpful in the gym, overall great experience

Fantastic experience: Sonia is great, she really pushes you and help you achieve your goals

Fantastic experience: Since joining the club the facilities have been great, I’ve enjoyed group classes such as Blaze. Most of all I’ve enjoyed three fantastic kick start sessions with Sonia! Really looking forward to booking some more sessions in!

Fantastic experience: Sonia is a wonderful personal trainer. Although I had had just the 3 free sessions as a new member at David Llyod Club, she took extra efforts to train me from a scratch. I am highly impressed and would like to register with her for my paid sessions. Thank you Sonia and good luck with your career.

Negative experience: I have been trying to cancel my membership for 6 weeks now. Went through the app as instructed. Went in person to the gym to chase the cancellation. It was then that, with the supervision of the staff behind the desk, I attempted to email twice, and further attempted to use the app multiple times. The staff couldn't see anything coming through and said I had done everything correctly. I was told to wait. I then cancelled the direct debit and 3 days later I received an email about my direct debit and NOT my numerous attempts at cancelling. After calling the gym I was threatened with debt collectors Don't bother. It's a scam. Plenty of people are available to join you to the gym but NOBODY can cancel you. The best they can do is direct you to an app that you've just told them DOES NOT WORK. App, email, over the phone or in person. Nobody can do anything for you because clearly they're just trying to get as much money as possible off you. Even had the staff I was talking to admit this happens to many other people The facilities aren't even worth willingly falling victim to this SCAM. You'd be better off burning the approximate £1,000 you'd spend over the course of your 12 month contract for the thrill

Fantastic experience: Our daughter really enjoys football with Katie and Mel. They do a great job!

Fantastic experience: Maddison has a great time in DL kids. Maddison is especially fond of Katie and Hannah who do some of the dance, crafting and Lego sessions

Fantastic experience: What a lovely afternoon at David Lloyd brierley Hill today! Firstly we were made to feel so welcome by Gwilliam he really made our experience a very enjoyable one and it made a refreshing change of being around such a positive guy who was very genuine with not only me and my son but also with every customer who were coming and going and he gave off a great vibe to everyone as you could tell the members were arriving and leaving with smiles on their faces! I will look forward to returning soon! Keep passing on the Good vibes Gwilliam

Fantastic experience: Lilly from sales, went above and beyond shes very professional and friendly knows her stuff. Ginger power

Fantastic experience: I have recently joined David Lloyd in Dudley and have been made to feel really welcome by all of the friendly staff. I have made use of the classes available and have enjoyed Blaze in particular. Bobbie has provided me with a great overview of the gym and equipment and has tailored the sessions to my needs which has been really helpful. Overall the atmosphere is very friendly and i would highly recommend it.

Fantastic experience: Great experience at David Lloyd today, Brierley Hill.First session with a personal trainer. Sonia was fabulous and gave me the confidence and inspiration to reach my goals. Thank you so much.

Fantastic experience: Lily was really helpful showing me around what the club has to offer and the different membership options. She was very friendly and professional. Thank you Lily.

Fantastic experience: We had a wedding reception here on 18/10/24 and the room was absolutely stunning, the DJ set-up was amazing to see, he did a fantastic job for wedding couple, well spoken, told us exactly what was planned, music was brilliant, lighting spectacular to see. The room very spacious, all the staff very friendly & cheerful, and kept room tidy at all times.

Fantastic experience: Had a lovely tour of the gym by Lilly super friendly made me feel at ease, guided me threw becoming a member step by step making it super easy thank you x

Fantastic experience: Lily was very helpful on the membership team myself and my family will enjoy being members

Fantastic experience: Knowledge and information given by Lilly was excellent, helped us to decide to take out membership.

Fantastic experience: I have to agree with a previous post the gym is too hot, have they turned off the air conditioning? However I'm impressed with staff here, they are working really hard to make it work. I've noticed changes for the better within the building I know it's difficult maintaining this property but things are getting fixed quickly and the grounds look neat and tidy so credit to the staff. I'm glad I continued with my membership and look forward to using the facilities in the future.

Fantastic experience: Very helpful and accommodating! Made us feel welcome and was very informative. Couldn’t wait to join. Thankyou.

Fantastic experience: Michelle marsh. Amazing step class as always! Love, love, love it!

Fantastic experience: Katie and Rachel did a great fusion class for a Saturday morning. They both have such great energy and really keep you motivated in the class. It is a shame there classes clash as I would love to do them both!

Fantastic experience: Great experience at David Lloyd Dudley! Friendly reception service & great food

Fantastic experience: Monty was really helpful with showing me round and informing me of classes etc available.

Fantastic experience: Really Enjoyed our experience today with Monty, the centre is fabulous, staff friendly, look forward to joining!

Fantastic experience: Monty was very helpful and explained everything in depth he made my decision to join very easy

Fantastic experience: First impressions and tour by Monty was excellent, very impressed by the facilities and friendliness

Fantastic experience: Monty was Very informative and helpful. Joining was simple

Fantastic experience: Laurie and Karen are the best! Laurie helped me fix my pass when it was broken genius. The rest of the staff and instructors are brilliant! Love the blaze class and instructors

Fantastic experience: Brilliant place with even greater staff, Laurie and Karen at the front desk were brilliant. Some may even say genius.

Fantastic experience: I was given a tour of the facilities today, and was impressed. They are maintained to a high standard, there was plenty of choice of activities, and the tour was very informative. The app allows you to book classes and organise your experience on your mobile, and i was given assistance to set this up. Everyone was friendly and helpful, and I'm looking forward to enjoying my membership.

Fantastic experience: Had a tour with Monty today, he was very informative and he made us feel comfortable and at ease. He showed us all areas of the club, we were able to ask any questions we had, and he also really made the effort with our 10 year old son too.

Fantastic experience: Met with Monty, he gave us a tour of the facilities and was able to answer every question we asked. He was so good we signed up on the day. Loomingjforwarda to being able to use all the facilities.

Fantastic experience: Absolutely amazing gym. Various fitness classes and nice tennis facilities, love the outdoor pool. Staff are always very friendly and welcoming. Kiran very informative and knowledgeable and most importantly a great asset to the company.

Fantastic experience: I had an amazing experience here and would totally recommend the spa and outdoor pool area. I especially had a great conversation and encounter with Kiran, the duty manager at reception. I had an issue at the club, and Kiran was able to help me out in a professional manner. Her kind and humble nature really made me feel welcome and comfortable and she is one of the many brilliant staff here at David Lloyd Dudley.

Fantastic experience: The best gym ever. Stuff members are ever so friendly and Andy is ever so helpful. I love this gym

Negative experience: I had an absolutely horrendous experience with a receptionist named Kiran or Ciran—whatever her name was. She was shockingly rude and unbelievably snobby. The way she spoke to me made it clear that she was looking down on me, and I wasn't the only one who felt this way. After talking to other people at the spa, I found out that they, too, had previous run-ins with her. I was absolutely fuming after the way she treated me. Her utter rudeness completely ruined my day at the spa. It’s disgraceful that someone like her is allowed to work in a place that’s supposed to be about relaxation and customer service.

Positive experience: If you're not too bothered about a swimming pool and just want a gym then I'd recommend JD's Oldbury for 20 pounds a month. The gym area is still like a sauna, as the review said from Simon a week ago, and has been for at least a couple of weeks now.

Fantastic experience: Lily was very helpful. Has shown me around and explained in detail how it all works

Positive experience: Really enjoyed it there however, the fuss of trying to download the app, going through the process which took a while and then finding out that your phone is either too old or incompatible while holding up a queue is really off putting. The solution was the girl behind the welcome desk sorting out an alternative which took about twenty seconds.‍♂️

Fantastic experience: Went yesterday with my wife and 2 young children, around 10:30am and we enjoyed a lovely swim in the heated outdoor pool while the sun was still in the sky! The current work that is being done on the entrance looks really great!!! The staff are always welcoming and monty and the sales team always check in to see how where doing if we see them, and the club is great!! If your looking for somewhere to get active especially with your children there simply is no better place!!

Negative experience: Poor poor poor. Numerous complaints and they don't even get acknowledged, let alone rectified. Virtually every visit there is an issue. I’m not taking small issues, things like no showers, no hot water, cold pools, no towels. There is often no lifeguard available for the outdoor pool, at times when children should be able to swim. Blue badge parking spaces are frequently monopolised by non blue badge holders. The club even seems to struggle to have clocks that work. Really not the standard i expected from a well known club. DISAPPOINTING

Negative experience: Gym floor is like a sauna and has been in the summer for a few years now. Complained numerous times but no one is interested. How do they expect you to work out in these hot conditions?

Negative experience: I live behind the David Lloyd building in Brierley hill...today a music festival of some kind is on ...the music is so loud I can't here myself think...we were not informed of this so disgusted with selfishness...

Fantastic experience: Lilly gave us the tour and signed us up. She was professional and very knowledgeable. When we found out it was only her second day, we were extremely impressed! Great staff, great place, looking forward to spending time here ☺️

Fantastic experience: Amazing overall, the people here are lovely and always willing to help such as Karen on the desk ops manager Brandon. Would recommend this gym to anyone including family and friends :)

Negative experience: As a disabled ex-member I found I was constantly fighting to get a blue badge parking space as people without blue badges felt the need to park in them constantly. Complaint after complaint the club didn't seem to do much when the spaces were blatantly being abused. Worst case cars with no blue badges got a flyer that said please don't park here but it did nothing really. Staff were always friendly and tried to help though but the constantly frustration really took the edge off the premium club experience, the amount of disabled parking and how close it was to the entrance was a real selling point for me joining. Sadly I had an injury so exited my membership to rest for a few months but I'm back on it now with another gym that's a quarter of the price with no fighting over parking - if you do have a disability and are considering David Lloyd for the gym side of things, I personally wouldn't recommend it. The pool was a good selling point but it wasn't the warmest but on a plus note the disabled changing/shower facilities were good.

Fantastic experience: Monty was very friendly and took his time show the facilities. He made the onboarding process very smooth. We’ve signed up for David Lloyd and look forward to using the facilities

Fantastic experience: Had a lovely tour of the place with Monty. He was very friendly and helpful and guided us in choosing the right membership for us.

Fantastic experience: Katie and Maddie Thank you so much for being the most wonderful hosts for our daughter's scooter party for her 5th Birthday. Your really are such a great bunch at the DL kidz and we can't thank you enough for being so fantastic with our girls, especially seen as it's pretty much their 2nd home. The adults were all saying how friendly and fun you both were with all the children and how easy you made it for the adults to sit back and enjoy a cup of coffee. Thank you again!

Fantastic experience: Today David Lloyd kids hosted a party for our 5 year old. Katie and Maddie (DL kids team) hosted this party who was picked by my daughter, they took care of everything with such efficiency and put so much energy into making it a great time for all the kids. So impressed with them and made it so easy for the adults to be able to enjoy the time too. All the kids had fun and the girls even had a few extra fans by the end of the event.

Fantastic experience: Friendly club, lots to do. Great pools, tennis courts, football pitch. Lots of gym classes and an excellent gym.

Positive experience: Super green, super tasty smoothie. Good amount of fresh avocado flavour. Would recommend.

Fantastic experience: Jay was handing out a new smoothie which was lovely. It was nice to try something different. Thank you

Fantastic experience: Very pleasant tour and onboarding with Monty. He is an extremely knowledgable, approachable and professional individual! I was impressed with his attitude to mental health and wellbeing. Thank you!

Fantastic experience: An excellent club with wonderful facilities. I’ve made so many lovely friends and enjoy going regularly!

Fantastic experience: Had a fantastic experience. The facilities are excellent, with a well-equipped gym and a clean, inviting pool area. Special thanks to kiran for her exceptional service and friendly demeanor. The variety of fitness classes is impressive, and the staff's professionalism made my visit enjoyable. Highly recommend!

Positive experience: Enjoyed a special birthday treat, treatments the spa, use of the pools, hot tub and sauna and a lovely lunch in the cafe. Highly recommend. I'm a professional massage therapist myself and really rate the excellent treatment at the spa. Felt really relaxed afterwards. Great facilities all round

Fantastic experience: Really liked the club, many thanks to Cameron for helping getting my wife set up with a membership. Very professional & very friendly. Thank you again Cameron

Fantastic experience: Great tennis sessions available for all abilities of tennis, as a family we have really enjoyed practicing together and joining in with the drills and tournaments

Fantastic experience: One thing I’ve got to say about Dudley David Lloyd is that it has amazing coaches/ trainers always enthusiastic, friendly and encouraging

Fantastic experience: Great birthday blaze class with Niamh Harriet and Neda. High energy and amazing live music and tunes.

Fantastic experience: Amazing Blaze Birthday party, the team worked so hard to make the classes super fun! Tunes were banging, the whole class was superb.

Fantastic experience: absolutely brilliant class tonight. All the instructors showed up in force to cheer us on and encourage us. Honestly Sax night in Blaze is better than any nightclub! Amazing!!

Fantastic experience: Great club all staff members amazing. Special should out Niamh, Harriet and Heather for the blaze live with the sax what a great session

Fantastic experience: Great select of classes and facilities. The staff and instructors are always so encouraging, helpful and friendly. I always love walking through the doors Would deduct a star for the poor water pressure in the showers, but the wonderful community of staff, instructors and other members make up for it. Special shout out to the Blaze Tribe!

Fantastic experience: Did the blaze class with live dj tonight it was amazing and so much fun!! All instructors so much fun and encouraging Please more classes like this xx Loved it xx

Fantastic experience: Great Blaze classes! With great instructors! Loved the 2nd birthday party!

Fantastic experience: Fantastic Blaze class with Jax and the Sax! So much fun, great music and brilliant instructors!

Fantastic experience: James made me the most delicious spicy Pizza I have ever had!!!! Great service and very lovely lady. 10/10

Negative experience: This place gets worse. The water fountain in the main gym is still out of action 6 weeks on and counting. The showers are at full capacity and still poor flow but it's all about the environment. Anyone would think that with the impending purchase of group that things aren't getting fixed. The air-conditioning in the bottom part of the gym is still not working both yesterday evening and this morning 21st June 2024 it's so hot down by the treadmills overlooking the pool ,oh and you can't get any daylight now as the roller shutters are still closed from a firedrill yesterday and those will be broken I bet. Honestly if it wasn't for the indoor pool we'd go elsewhere. This is unacceptable for the membership fee little thongs like water fountains and aircon should be a priority. Spend the time fixing the little things not trying to make smart replies to social posts.

Fantastic experience: All the bar staff are very friendly. Rhianna made me a delicious Mediterranean salad with beetroot falafel.

Fantastic experience: The service and food in F&B was excellent. Big thanks to Paris the chef and Deon on the bar for such an incredible experience.

Positive experience: A lovely club. Friendly staff, online booking available, indoor and outdoor pool, indoor and outdoor tennis, squash, badminton, jacuzzis, sauna, steam room, gym and lots of classes. Negatives: get rid of the joining fee and get some consistency in steam room temperature.

Negative experience: Shockingly bad. Steam room not working again/ No hot water/ No toilet facilities for Gents/ No showers expect for temporary ones (which only a child can fit in)/ the pool now has tinted windows so you cant see outside. The gym is still only partly painted/weights thrown all over/ clips missing from cable machine/ The flooring is coming away from the floor. All of this for benefit of a price increase a few months back. I very rarely put reviews but this place is a shambles at the moment & it can only really be put down to the management.

Negative experience: £84 a month and the place is falling apart. Returned from a years break, there’s buckets everywhere as the ceiling is falling in. The indoor pool is always freezing. Today, one urinal on offer but full to the brim of urine. I’m sorry but you can’t expect to have a premium brand status but offer this sub service. This is testament to the lack of investment the company has made in the building and it’s now finally showing. I sincerely hope new toilets are on the cards when you refurbish the showers?

Negative experience: Been a member for 12 years, gone right down hill, dirty changing rooms that stink hardly changed the interior in all that time and The foods a joke and takes about 45 minutes. Struggle to get use of equipment when its busy. Not to mention the facilities are a disgrace and are rarely working, shocking compared to other DL clubs.i prefer to drive 40 minutes to bromsgrove DL for a nice experience. Beyond a joke.

Negative experience: Honestly the place is falling apart, nothing works, staff are rude and the stories I could share from the past two years membership are wild. Agree with reviews below, manager is rude, unhelpful, unapproachable and dismissive of any negative feedback. Recently escalated a complaint to her and then her area manager after we had been working there and overheard a David Lloyd member of staff taking customer service calls and then coming off the phone to David Lloyd customers making SEVERAL negative personal remarks, and joking about how much we pay. Shocking really considering the heating hasn’t worked for ever, the ladies changing room ceiling fell down, outside cold shower doesn’t work, sauna hasn’t been to temp on more than one occasion amongst a list of other issues. We haven’t been in months and they still make us pay the membership fees rather than letting us terminate our contract and walk - JOKE! They know they are making us pay for a service we aren’t using, and haven’t for WEEKS but they don’t care. Zero customer service or care. Honestly, don’t join, you’ll be disappointed - you’ll pay a premium membership fee for sub-par services and dated facilities.

Fantastic experience: I came on a tour as I was interested in starting DL due to friend recommendations. A employee called Cameron gave me the tour and really sold me on it. He was very knowledgeable and answered all my questions while ticking boxes i didn’t even know I wanted. I signed up that same day. Would definitely recommend people to ask for him if they have any questions!

Fantastic experience: I was dealt with by Cameron. He was a warming gentleman. He was able to answer all my questions and put me at ease about any concerns i had. I would definitely recommend asking for Cameron when getting started at the club.

Fantastic experience: "Raj is an exceptional personal trainer! His guidance and support over the last 7 months have been instrumental in my strength and fitness progress. His personalised approach, expertise, and positive motivation make each session truly valuable. I look forward to every personal training session!

Fantastic experience: David Lloyd Dudley is an absolute gem in the world of fitness and recreation! The facility here is nothing short of greatness, providing a top-notch experience for all fitness enthusiasts. The racquet sports facilities are a standout feature that has captured my heart. From pristine courts to a vibrant atmosphere, indulging in my love for racquet sports at David Lloyd Dudley is nothing short of exhilarating. A huge shout-out to Cameron, the unsung hero behind my fantastic start at David Lloyd. Cameron's passion for what he does is contagious, and his dedication to ensuring a seamless onboarding experience is truly commendable. His friendly demeanor and expert guidance make him an invaluable asset to the David Lloyd Dudley team. David Lloyd Dudley is not just a gym; it's a lifestyle destination. The commitment to excellence is evident in every corner, making it a haven for health and wellness enthusiasts. A heartfelt thank you to Cameron and the entire David Lloyd Dudley team for creating an environment where fitness meets fun. Joining this fitness haven has been a decision I celebrate every day, and I encourage everyone to experience the excellence that is David Lloyd Dudley!