North City Family and Fitness Centre

Negative experience: Very disappointed

Fantastic experience: Very quick and efficient All safe was very polite

Negative experience: Water is too cold for swimming lessons.

Fantastic experience: Staff at the Centre are always friendly and happy to help, Lots of Activities available to book Fun for all The Family!

Fantastic experience: I would like to shine a light on Harry the swimming teacher. He really knows what he is doing. He understands and knows his students well and works with their ability. He is the best teacher there. Thank you for your support and coaching my children.

Positive experience: I feel like I need to put a review now because staff and customer services don't seem to be listening to me or any of the other mums who are disappointed in foundation over 4s lessons My son is age 8 and he's been coming here for 3 years! He was progressing really well and moved on quickly to Amber/green, green. However he's been stuck at 82% for a year now, they are not updating his program and this hasn't been done since November 2023 which has stopped him progressing into the top class. (Which he is more than capable of doing) I took him swimming during the summer holidays and went through everything it states on his program and he could do it all and well. He is autistic and needs to be told a few times and eye contact for him to listen but the teachers (or the new ones because that change es week to week.) Since Alice left. They don't seem to be listening to me. It seems any new child joining they repeatedly do the same thing each week so my son isn't learning anything new. I wouldn't mind but this is costing me £25 month for X4 30 minute sessions. It's not good enough , no matter how many complaints I make , how many times I speak my concerns to staff It's doing nothing and I feel sorry for my son who deserves more So AVOID this place, pay for 1-1 sessions somewhere else. This may be slightly more expensive but will be probably be cheaper overall because of quicker time learning.

Negative experience: I can't insist less, guy in keeping the gym clean and hygienic, because it is not the first time I post something like this. A business can't function with that level of dirt. Unfortunately this is the nearest gym around so I have to use it. The staff I assume can't focus on a good cleaning because they have their jobs, so why not hire a professional company as other businesses do? Some stains are being there since I started using the gym, months ago. The equipment is not better.

Fantastic experience: Place and people very nice, sat nav takes you to wrong car park, turn before Lidl!

Fantastic experience: Went for eye appointment in the CDC section of the centre so can’t say anything about the rest of it, but the area I visited was nice and clean with polite and friendly staff, and provided option of having my appointment on a Sunday which helped.

Fantastic experience: Clean and friendly.

Fantastic experience: Thank you for Horry is being extremely helpful, kind and putting the students first. It was very helpful and clear how much effort you put into your students and how much you enjoy teaching. Thank you for all your hard work! Thank you for being so caring,patient,gentle, and responsive.

Negative experience: To be fair the gym is decent, the only thing that lets it down is they desperately need a cleaner! There is dirt, dust, hair EVERYWHERE!! it is in serious need of a good clean! I have pictures but unable to upload them.

Fantastic experience: Excellent reception and professional staff. Clean and pleasant Centre

Fantastic experience: I do swimming everyday great staff, and great facilities.

Fantastic experience: Friendly Sure Start staff. Very informative and supportive. Lovely little sensory room which you can book out for your little one. Plenty of parent and support groups for parents available. Staff onsite for the other facilities are very pleasant also.

Positive experience: Good atmosphere

Positive experience: This is a great gym with friendly staff and good facilities. The equipment is up to scratch and it's a nice, calm environment to do a workout. Only downside is that they do cancel classes frequently, but expect members to pay £3 penalty if they miss a class!

Positive experience: I quite it here last time i came Can we pay cash or does have to be done online

Fantastic experience: It's very nice and spacious. For the first time I went there for group activity , i loved the place.Nice reception.

Fantastic experience: Nice place to be.

Negative experience: Booked my 9 year old son for swimming He literally just got in the pool and the life guard at the pool stopped my son before he began to swim and told him he was to swim the full length of the pool and back to prove he was a confident swimmer he felt embarrassed and put in the spot so he politely said I don’t want to she then told my son he had to get out of the pool and wasn’t aloud to swim! Absolutely disgusting embarrassing a child like that and refusing him to swim The manager wasn’t much help either he just said I can do anything about it, we definitely won’t be going here again

Fantastic experience: Polecam Dzieciakom

Fantastic experience: Nice sauna ...

Negative experience: I took my kids to the swimming pool today and it was our first time and we don't know the place very well. I just pick one ball from the basket for my 2 year old because I thought that's for the kids to play and the trainer was so rude and ask to put the ball back and he said that the ball should not be taken away. I am very much aware that we are not in the shopping mall.. that was so rude and will not come to this place again

Negative experience: The pools freezing and it winter put the heat up abit its ridiculous how cold the water is!

Fantastic experience: JESS HAS TO BE ONE OF THE BEST SWIMMING INSTRUCTORS EVER!! she teaches my son every weekend and straight away picked up he had certain anxieties. She adapted her lessons to meet his needs and the progression he has made already is beyond words. JESS THANK YOU FOR EVERYTHING

Fantastic experience: I have a question, is there any fitness gym only for women ?

Negative experience: No refund after finding out that my little girl was paying more than she supposed to pay for her swimming lessons over 5 months. we did ask for a refund and they refuse to give our money back very bad.

Fantastic experience: It's always good time to be there

Fantastic experience: Good

Fantastic experience: Nice

Fantastic experience: Very nice, people Very nice and like to explain and help you friendly !!

Negative experience: Went first time with my kids, staff were not approachable when I needed help at the pool area. The water was very cold inside the pool. Can’t this be changed?

Fantastic experience: Swimming pool is good. Gym is not that big . Take my kids to Swimming there . Losts of parking .

Fantastic experience: Good leisure place to do exercise.

Fantastic experience: Gym, swim and saunta facilties are all super clean. For the money this is one of the best options on the market (IMO.) I've been using pure gyms for years now and they are so grimey compared to this gym. No one cleans anything in pure gym. Not even their hands after using the toilets

Positive experience: Health suite never works. Spent 10min in sauna and it broke down. Refused to give refund.

Negative experience: Rude staff dirty facility wouldnt go again

Fantastic experience: Great place for kids curriculum

Positive experience: It's a really good atmosphere, staff are helpful and polite, .. one issue I have is I personally think there should be a wall between the health suite and the pool as children have swimming lessons at the same time.

Fantastic experience: Great gyming facilities

Positive experience: I take my children swimming here and I also enjoy a swim here every now and then. Pool is clean Soft play area could do with some KEEP UP WITH CLEANING touch especially at busy times. Staffs are helpful and are visibly about.

Fantastic experience: Serene Environment Great Nurses and Supervisors Super Facility

Fantastic experience: My children come here for swimming lessons and they enjoy every moment :)

Fantastic experience: Clean, friendly staff

Fantastic experience: First impressions are good- staff friendly and helpful. First real visit will be the test.

Fantastic experience: Perfect place for baby swimming lessons at excellent price

Fantastic experience: I moved my daughter here after being really unhappy with the swim teacher at Rebecca adlington swimstars. The teacher there was very aggressive and terrified the kids. The lessons are half the price but ten times the teaching quality. My five year old daughter has thrived and just moved from beginnings to intermediate. I’m so pleased with the lessons here and can’t recommend the staff enough! Thank you from Isabella’s mum.

Positive experience: North city is fine. The swimming pool is new and fine. However, children playing in Pool most of the time I have been. There is no separate area for those who want to swim laps for fitness.

Fantastic experience: Fantastic place to exercise friendly staff.

Fantastic experience: We use this leisure centre for our daughters swimming lessons. Reasonably priced and plenty of times as lessons for each stage is available throughout the day (Sunday). Also has a soft play area for our little one (3) whilst we wait.

Fantastic experience: Ótima estrutura

Positive experience: Nice but small

Fantastic experience: -Really good swimming pool with all the equipment to improve swimming technique and a decent gym with a boxing bag -Huge studio to do any sort of workouts. -One thing no one told me, you have to get the 'member card' open on your phone using the 'Better UK' app and scan it UNDER the bar scanner. It'll take like 3 seconds to scan then will open, on the way out you don't need to scan anything- just walk through the other barriers.

Fantastic experience: Went to a birthday party in the soft play area. A room upstairs was reserved . First time I have been but would go again.

Positive experience: Everything you need A bit rough A ideal place for the Royal family Jim & Barbara would love it haha

Negative experience: Staff friendly but the pool is way way to cold we had a pool party and the birthday girl who was 2 was out the pool in 20 minutes very unfortunate.

Fantastic experience: A* friendly and helpful staff , had a pool party , and party room, for my little girls birthday in there and all the kids and adults enjoyed it ,

Fantastic experience: Modern gym with a pool and fitness studio, plenty of weight machines in the gym and large free car park.

Negative experience: The swimming instructors are not good at teaching, after a few lessons I was not improving and was advised to bring my own float and learn to swim myself, they have 1 lane to teach beginners

Fantastic experience: Staff is helpful.

Fantastic experience: Plenty of space a lot of machines for strength and cardio and decent weights

Negative experience: Sauna is always on the blink, but they will tell u its working, to get you through the door. Jacuzzi was running cold for 2 weeks. I only go there because its a 2 min walk. Most staff apart from Michelle are economical with the truth....

Fantastic experience: Excellent pool and facilities with friendly staff. Also had a gym, steam room and sauna plus a jacuzzi. All sessions need to be booked in advance via the Better UK app and you can either pay per session or take out a membership. Memberships are very reasonably priced and are flexible with only a one month notice to pause or cancel should you need to. Overall, definitely recommended to help improve your fitness, chill out or train.

Fantastic experience: Supportive and friendly .

Positive experience: Beautiful with all equipment

Positive experience: Health suite is great. Very warm. Gym has variety but not enough benches even during quiet times. Clean though.

Positive experience: I will break this review down into sections regarding individual parts of the Establishment. Staff - when I first went in after signing up online, I spoke to a lovely lady. Who assisted me in how to scan myself in through the app at the gates. I was then shown around by a different member of staff. a gentleman this time, who was also extremely nice, he advised me on when to book different things. and the best times to attend. On my first visit a young lad who works there, also assisted me in the gym, and gave me some really good advice. he did this while also going about his duties cleaning the gym. professional and overall amazing and lovely staff. Facilities- overall there are many facilities to attend, sadly I do not use any others except for the gym, but it is nice knowing I can use them (even though I don't think I ever will) The gym- The gym is ok at best, it has a mediocre variety of machines. and on busy peak times, machines are usually in use. which causes a lot of waiting around and breaks up your workout routine. (would be much better to have multiple of each machine). The gym is always kept clean, and everyone who attends has been lovely and polite, NO "gym bunnies" here. The only thing that lets the gym down is sadly a lack of machines. I would love to see a larger variety of machines. and as mentioned possibly multiple machines. Other facilities - I can't comment on the other facilities as I haven't used them yet, but when I have seen them, they look very pleasant to use. Overall - overall a few things are missing that I would love to see.: 1. there is nowhere to buy protein bars or protein shakes, which would be amazing for those times I forgot to bring my own. (sadly it seems there more concentrating on the children and adults who attend, and only really sell sweets/crisps/ice cream. 2. I would love to see a drinks machine placed on the upper floor. the only one I have seen Is downstairs near the kid's play area. once again this mostly sells junk but also does sell some Lucozade's. it would be nice to have one upstairs on the outside of the gym, containing some sports drinks/healthy drink options. 3. this kind of links to staff and facilities, I would love to see a member of staff attend the gym more frequently than just clean. simply to re-organise weights, machines and such. and make sure everything is up to standards. (sometimes dumbbells and weights will be all over the place, and you can never find them due to them being on the other side of the gym) - (I have experienced the weight pin missing from some machines also, which is sadly quite a big inconvenience, this really should be checked more often) Finally moving on to membership and price- Sadly I have very little positive to say here. The memberships are very very limited. you either get everything or nothing. I would love to see a larger variety of membership options. for example a gym-only membership, a swim-only membership, and so on. for me, 3/4 of my membership is wasted as I simply never use those facilities and probably never will. This also connects to my second point Price. £28 a month is a large amount for what is offered, and I understand this is for all facilities. but once again for people like myself who only attend the gym, paying £28 a month for a gym with limited machines and space is an outrageous amount, especially compared to the likes of 'Pure gym' where memberships are £15-17 and they offer newer and a better variety of machine and is also 24/7. My final notes - overall the fitness centre is good. amazing and friendly staff and ok gym, with friendly people attending. Sadly all the good points are overshadowed by the negatives of hugely inflated prices on memberships, lack of variety in the food & drinks. and the lack of variety in the memberships in general. if the above things were improved upon, even just the Food and drink situation, and having protein bars and shakes available to buy. I could easily rate this 5/5. The price can be overlooked if everything you need was there.

Fantastic experience: I want come to the gym, how much for months?

Fantastic experience: Always great service. Staff are all fantsatic

Negative experience: Difficult to book this gym online via better app, facilities very outdated and equipment limited between 4-7 due to both adults and children trying to use the gym. Entering is very chaotic also and bathrooms are not often cleaned throughout day

Negative experience: Total chaos and dangerously unprofessional! I booked a course of swimming lessons for my daughter (£30) on 19.04.22 to which she attended her first lesson at North City facility in Harpurhey on the Saturday morning. Upon attending the lesson it was absolute chaos and upon approaching someone to ask which group my daughter was in a gentleman said 'yes she'll be in my group'. I instructed my daughter to follow to the group and asked another lady if she was in the correct group and she said they will check off their names before they start, i then proceeded to go up to the balcony to watch. When I got up to the balcony there was nobody in the pool with her and she was made to swim an entire half length even though she said "no" and was crying. The instructor made her swim it to which she did really well in doing so, but refused when he instructed her to swim back - at this point I was going to go down to the pool and remove her. It was then that he spoke to a lady in the adjacent group and she was switched into a group which was obviously more suited to her needs; with a trainer in the pool assisting them. I spoke to the same lady after the lessons had finished and asked why my daughter was placed into an obviously more advanced group to begin with and her response was "sorry about the mix up, we are short staffed today". Whilst the lady was polite this was not a good enough response - my daughter could of gotten into serious trouble and possibly drowned because there was a complete lack of order in checking who my daughter was before she was made to get in the pool and swim half a length without any being in the pool with her. The instructor never kept a close eye on her as there was so many children per group and lifeguards around the pool were seriously lacking. I've cancelled my membership and complained to which the reason for doing so was marked 'unknown' despite my explanation and I will not be receiving the £30 I paid either! What a joke. Edit: I have now received an apology and a refund. Thank you however, I will not be returning.

Fantastic experience: Good staff

Fantastic experience: Very helpful staff and the swimming sessions are engaging and really helping.

Positive experience: Good

Fantastic experience: Lots of parking places. Staff on door always smiley an welcoming. Thankyou very much

Fantastic experience: I'm aching from being at the gym but it's definitely a great place for exercise and keeping fit with friendly and helpful staff. I fully recommend

Fantastic experience: Very good

Fantastic experience: we go there for swimming, which is good for us so we are happy with it.

Negative experience: Very expensive if compared to other gyms like pure gym which charges only £18 a month providing newer machines and better facilities. I don’t think I’ll be paying £28 a month for a gym when I can join a better newer one at much lower price.

Fantastic experience: Very helpful staff & friendly

Fantastic experience: This place is a bit far for me but with having to book a sauna spot with the Better gyms getting harder because of the limited spot available I came here Saturday and I was impressed by the health suite, it was very spacious with 10 comfortable chairs hot and cold showers. The steam room and sauna are larger than Hough End Leisure Centre plus they have a jacuzzi

Fantastic experience: Clean and well organised

Negative experience: its ok just a average swimming pool but theres no deep end the lowest there is, is 1.5 meters . The place is really dirty theres hair and dirt in showers and changing rooms not a great place dont recommend

Negative experience: I have recently decided to join a local facility run by Better and this was a big mistake. Firstly, they charged £18.9 before lockdown and raised the price to £28 after, which I found a massive robbery. Secondly, the facility is always filthy and there’s no staff cleaning or monitoring customers who abuse it. Finally, I was prevented to access one of the machines by another customer and, after I complained to the staff, they did absolutely nothing. I made a formal complaint in write, using their web form, and I was told this would be passed to the manager of the centre who did not even bother to reply. I am absolutely disgusted by how rude the staff and management at North City Family & Fitness Centre are; the fact they dismiss customers’ complaint and care only to rob money from their customers’ account. I pay for a service and it’s absolutely unacceptable that I cannot access it because of rude customers. I will take legal action and ask the local councillors and my MP to take the centre away from you. You should just be ashamed of yourself.

Positive experience: The staff always makes you feel welcomed. The only down side not enough fitness classes

Fantastic experience: My girls love coming here. They have swimming lessons here. All staff are friendly and approachable. Cant fault it

Positive experience: Impressed with new blue badge parking.just wish people without a badge would not park there.

Fantastic experience: Love the play area for the children and the swimming baths

Fantastic experience: I bring my young son here swimming.easy to book online and clean. Staff on the reception always really friendly

Fantastic experience: Nice and comfortable

Negative experience: Managment is never greating customer, always with unhappy face, if you have any issues and questions even do not want to approach and ask for help. Swimming lessons always starts with delay for 5 - 7 minutes while lesson is only 30 minutes long.

Fantastic experience: Great place to take the family

Negative experience: Advertised as women's only class but it wasn't when we showed up. Was told if we asked for it to womens only it would be the following week and a member of staff would ensure this, however the following week it wasn't women only again. Was again reassured the following week no males would be allowed to attend however without being told the class has now been advertised as a mixed class not women only. Very disappointing service which has put us off attending future classes at this gym.

Fantastic experience: Best place for a bit of fun with my family. Very friendly staff

Positive experience: Review based on Swim for Fitness only - decent swim first thing in the morning

Positive experience: It's a quiet gym. Not busy. In the fitness classes we around around 6-7, some times 9. But there are not so many classes. And l dislike the fact that l need to download the app in my phone in order to access... I prefer to bother the reception guys...

Fantastic experience: Excellent

Fantastic experience: Clean facilities, friendly staff. Only been for maternity services but looking forward to when they reopen the play activities for babies.

Positive experience: Due to covid it can be difficult to use machines as some are out of use for social distancing. Not fault of anybodies.