The Gym Group Birmingham City Centre

Fantastic experience: Meya was very helpful. I highly reccomend her

Negative experience: Worst gym I've ever been too (7 gyms ish). Poor layout, old equipment that is mostly broken, 3 benches total and no free weights in the right place. I left with no pump and very frustrated. A park gym is better never going back

Fantastic experience: Great please! Team member Howsai is very helpful and frendly. Thank you!

Fantastic experience: Great environment and great staff especially Hawsai.

Fantastic experience: equipment always available, staff are around for support

Fantastic experience: Good gym, good equipment. Howsai was helpful!

Fantastic experience: The stuffs are really friendly and helpful s. Thanks Howsai

Fantastic experience: Howasai was amazing , she was very polite and very approachable

Fantastic experience: Very big gym, friendly staff , howsai great personal trainer

Fantastic experience: enjoying gym and staff are good and friendly howsai was very polite and nice

Fantastic experience: Probably the best gym in Birmingham. No other gym can match it on equipment and space. Perfect for beginners and newcomers alike

Fantastic experience: Appreciate the stuff the guys was so friendly and helpful especially pt howsai

Fantastic experience: Outstanding service in the Birmingham..Thank you Howsai

Fantastic experience: Wow , howsai is a fantastic personal trainer and the gym is super spacious and clean

Fantastic experience: Good environment and service by Howsai

Fantastic experience: Very helpful staff especially Howsai and i like how nice the equipment is its just a super nice and affordable gym to go to

Fantastic experience: Really great gym, going to start coming here regularly, really clean and plenty of equipment. Helpful staff, particularly Meya who helped with directions and showing me around

Fantastic experience: the gym is good, especially Howsai, she is nice and helpful.

Fantastic experience: Thank you for offering the PT session Howsai

Fantastic experience: Good location and equipment - howsai

Fantastic experience: Such a very frinedly place really clean and tidy would recommend. The staff are very helpful and howsai is always welcoming and friendly to everyone.

Fantastic experience: I’m enjoying my time at the gym and the staff are very helpful, especially Howsai she has been of great help

Fantastic experience: I’m enjoying going to the gym group the staff is really helpful especially Howsai

Fantastic experience: Great facilities and members of staff are on top of all maintenance. Howasi was very friendly and helpful

Negative experience: Very disappointed with the gym.today some has stolen my bag and I lost my international passport,Student ID,BRP,phone and my watch which I keep inside my bag.im lost without my passport,BRP and My student ID And the best thing is the is My 3rd week in Uk I don’t know what to do at this moment.

Fantastic experience: Great gym, lots of space and plenty of equipment. Howsai is a great help to everyone and makes the place feel very comfortable :)

Fantastic experience: Fantastic gym with friendly and knowledgeable staff. Howsai is always polite and helpful.

Fantastic experience: Howsai helped me get around the gym and guided me with exercises.

Fantastic experience: Howasi is lovely, treat very well. Overall good experience

Fantastic experience: I really enjoying the workout here and the stuff are really helpful and friendly. Specially Howsai nael

Fantastic experience: Great gym, lovely staff. Howsai particularly is super helpful

Fantastic experience: Great staff a lot of machine in this facility, shout out to howsai

Fantastic experience: Lovely staff Hawsai was very friendly

Fantastic experience: I really enjoying at the gym and the stuff are really friendly and helpful specially Howsai Nael

Fantastic experience: Good gym and staff are great especially Howsai who helped me across my workout

Fantastic experience: Best place I’ve been. Howsai was the best PT I’ve met. Make sure to look for her.

Fantastic experience: Good gym 60kg dumbbells good pts like howsai would recommend

Fantastic experience: Great place to work out in the centre! Howsai was happy to go through some of the equipment that was unfamiliar with me and was very kind.

Fantastic experience: Howsai is the best PT on the planet

Fantastic experience: Very clean place and the staff is helpful, especially Howsai.

Fantastic experience: Really enjoying the workouts especially with classes including Howsai and Adrian.

Fantastic experience: 100% recommend this gym, everyone is respectful and in a great mood. Enough machines for everyone even when it's busy. Members of staff really nice such as Adrian and Maya.

Negative experience: Pros - it's a big gym with lots of equipment. There's dumbbells both upstairs and downstairs, and there are loads of machines, some of which there are more than one of. It does get very busy, and at busy times, squat racks are often all taken but you can get on all the machines. Cons - there's only one con but it is a major con. I have never ever been to a gym with such bad etiquette. It's very understaffed (which I understand is part of the business model) so staff never ever tell people off for this. Equipment is always all over the place because a lot of people don't put it back and it's often really messy with equipment that people aren't using. The other day, I was next to a couple of lads using a barbell and some dumbbells and they literally got up and left them there. The gym has a 10m track and a sled, sandbags etc. which is great. But unless you're there early in the morning, you can forget about using it. It's always full of people doing exercises that they don't need to be on a track for, even though there's a space for those exercises which barely has anyone there. If there's only one person on the track, it's easy to tell them to move, but it's usually 4+ which makes it quite hard and staff don't tell them either. Today, I wanted to use the track and there was someone doing bicep curls, two people doing yoga, and one person doing core exercises like sit-ups. Meanwhile there was a space next to them with mats laid out which was empty.

Fantastic experience: Very clean and well presented gym. Glad I joined. By the looks of things the machines are working pretty good. Nice location and easy to spot. Only negatives are one lift in use, one is out of order! Also would have liked hair dryers in the Mens changing rooms which would make things so helpful! Apart from that its all wonderful

Positive experience: Basic gym, does what it says on the tin basically. I can't complain. Central location, functional equipment and tbh the crowd are decent and friendly enough too. Gets packed at certain times and you might have to wait for equipment but that's like anywhere. Could do with some more smith machines and benches as it's a central location they have a LOT of members. One thing I don't appreciate is the lack of security - I've often seen vagrants using drugs and kids smoking substances in the staircases and walkways through the main door. People come and dump their bikes and scooters inside and pray on the floors where people are trying to walk in and out. Whos the company who provides security to you please? They're not doing a very good job are they?

Negative experience: I'm writing my experience here because I can't get in touch with management. There are theives operating at this location (The Gym Birmingham City Centre) and I would advise anyone to be extremely careful with what they leave in their locker, locked or not. I was robbed from my locker this past weekend. It was my first time at this location, and despite locking my stuff into a locker with a Gym Group-branded combination lock, someone managed to get in and steal two wallets, one of them an expensive gift which contained my bank card and driver's licence. I've since had to contact West Midlands police who are investigating, and sort out getting replacement bank cards and complete a fraud claim for purchases made with by the thieves. I never thought a simple visit to this gym would lead to such a nightmare. The gym itself is huge with varied equipment but obviously not a safe place to leave valuables even locked away.

Negative experience: Used to come here loads some years back - first time visiting in a while though. Shocked at the state of the place, even compared to my usual 'The Gym' elsewhere. The entrance passage, hallways, lifts are all really tatty, with broken buttons in the lift. Doesn't feel safe. Into the locker room - lots of broken / damaged lockers. On the gym floor - several broken machines. The rest have seen better days - many don't move smoothly, or one side moves more freely than the other giving you a lop-sided workout? The gym floor is dark and dingy, I actually witnessed someone using their phone torch to see the markings on the weight stacks at one point! Showers were visibly dirty especially some of the grouting. The changing rooms were inexplicably really hot - so I was sweating again getting dressed... so taking a shower was a bit of a waste of time!

Fantastic experience: Brilliant gym brilliant. Workout gear 177 pieces says it all . Well worth every penny .

Negative experience: Good equipment. Conveniently located.Cheap. Let down by a number of staff who have clearly not attended any form of customer service training.

Fantastic experience: I like this Gym, specially the PTs , they are kind and have professional behaviour Gop, Haroon, Adrian, Liam and Daniel are so good with me and they are the best in the gym. I am so proud of these team. All of them

Fantastic experience: Fantastic gym in city centre, Clean and fresh. Staff always helpful, great atmosphere amongst gym users, everyone so friendly… recommended

Fantastic experience: Favourite gym. All the equipment. Hours are flexible. 10/10. Would go again

Fantastic experience: I’ve had a plethora of great experiences at this gym, the staff are extremely kind and helpful and the members are great company.

Fantastic experience: The machines are very easy to use and the staff are very friendly

Fantastic experience: So when I first starting at this gym, I wasn’t sure how the equipment work but then afterwards a member of staff thought me how to use them.

Fantastic experience: Fantastic gym. Le Gymfather is the best trainer in the gym

Fantastic experience: Best gym by far customer service is 10/10 from haroon and the gym group team

Fantastic experience: This gym is good they help out alot thanks haroon

Fantastic experience: Very good service. Haroon particularly helpful seen as the online system was not working. Overall great experience with helpful and friend staff.

Fantastic experience: This gym is excellent, with an amazing location and super friendly & approachable staff who eased my gym anxiety by answering all my questions and guiding me on equipment use. The classes are inclusive, and the instructors provide a great workout for all levels. Highly recommended, far superior to other budget gyms such as pure gym.

Fantastic experience: nice, friendly and supportive staff combined with excellent top tier equipment!

Fantastic experience: I really enjoying training at The Gym Group, they got every equipment you need

Fantastic experience: When I went to the gym it was great. A good place to workout in with many machines. A plus being the pts. Meya is great and has been a helping hand with my journey, would definitely recommend if you need that extra push in the gym.

Fantastic experience: Great gym, been coming here over 3+ years. Lovely community gym.

Fantastic experience: This is Probably the best gym by far every one at the gym is friendly and every one just does there own stuff

Positive experience: The only reason for 4 stars is because of my PT that work there,Haroon. He is amazing and because of him, I am in the best shape and I have developed a loyalty to the gym. The gym in itself, it’s alright. People spend way too much time on their phones and they spend too much time at one machine for no reason. Too many people that don’t put the weights back just things like this that annoy me. I won’t write here an essay just in case, but it’s not my favourite gym. I only go because of Haroon.

Fantastic experience: Love this place spend more time here than my actual house and the team are always very helpful Esspecially haroon top lad

Fantastic experience: Great gym. Haroon is definitely the best trainer here as he has the most transformations. Great pt and also very helpful

Fantastic experience: Very good gym, well equipped and lovely staff, I’ve been going here for two years now

Fantastic experience: I enjoy having class with both Daniel and Adrian. Liam is also great. You do excellent job Thank you

Fantastic experience: Gop has been welcoming and kind! Always willing to help and shows exceptional service and dedication! Above and beyond!

Fantastic experience: Good facilities, lots of machines, helpful staff, Gop very good trainer

Fantastic experience: I really enjoying workouts in this gym, the stuff are really friendly and helpful socially pt Howsai nael

Fantastic experience: My first time at a proper gym and the facilities are great! I was absolutely clueless on the first day and the manager out there patiently helped me with everything from pointing out where the changing rooms are to helping me get a padlock for the locker. Also if you are looking for a PT can highly recommend Meya! She’s friendly and knowledgeable and knows how to push you in the right direction. Can’t wait to see what transformations I can achieve over the next few months.

Fantastic experience: Excellent gym, love the energy, location and the wide range of equipment available. I would highly recommend Haytch as a PT, hes excellent, sessions are always fun and ive become so much stronger and fitter as he always encourages me to push and challenge myself in every session, I walk away from our sessions feeling energised and accomplished also love the addition of boxing with Haytch which has really helped me to tone my arms significantly. Thanks to Haytch not only have I managed to lose the weight but I have developed a healthier and better mind set through exercise and lots of positive encouragement from my PT!

Fantastic experience: The gym is a good environment to work out in and I would recommend Meya as a pt. She is very friendly and knows what she is doing.

Positive experience: Staff are great, equipment could do with some TLC and so could the WiFi given its spotty now. This isn't during peak times either, this is an issue to an otherwise great gym. Friendly and open for all.

Fantastic experience: This gym meets all standards. Clean and useable machines. No missing weights the staff are very friendly and follow their welcome policy to allow all members to feel welcome whenever the step in the gym. I feel coming to this gym will be beneficial for all new people who want to achieve their goals

Fantastic experience: Lovely gym, staff is very friendly and helpful. The place is tidy and clean and there’s a calisthenics and boxing space for the ones that love martial arts!

Fantastic experience: I am very impressd the gym has a lot of space and decent equipment

Fantastic experience: had a really good fit pump session instructor is very motivating and funny would definitely go again

Positive experience: My favourite branch in Birmingham that I have attended (so far), as it is spacious on both levels with apparatuses.

Fantastic experience: great gym, very friendly and helpful pts esp gop

Fantastic experience: Gop is very friendly and clearly hardworking always get a smile and a hello! Great gym

Fantastic experience: I been going to this gym for over 5 years and Adrian I still there, amazing I think he’s been there for nearly 8 years and Haroon, keep up the good work

Fantastic experience: The city center gym is conveniently accessible and undergoes regular cleaning. It offers a diverse range of equipment, typically with availability even during peak hours. I've been training with Haytch for a nearly 2 years, when I started I didn’t even know where to start and now i focus on boxing and strength training. He excels in training clients keeps every session interesting and always supports you as much as possible. Gives the correct guidance regardless health diet and fitness

Fantastic experience: Great gym, great kit and classes. Howsai is a great PT I would highly recommend her!

Negative experience: I have been a member for 7 years now, and honestly if it wasn’t because my PT is still there (Haroon) I would have left long time ago. The opening hours are restricted when it supposed to be 24/7 brand, all lockers are broken, machines are constantly out of order, member wifi hasn’t worked properly in all these years so I connect to the Barclays one on the lower floor of the building. On top of that membership price got recently higher so in general is not worth the money anymore.Seriously thinking about moving to Puregym in gay village.

Fantastic experience: Fantastic staff especially Adrien, Haroon and Dan. Great people at the gym and good equipment. Friendly and inclusive atmosphere and i have got into great shape here. Great location as well at the heart of the city centre opposite primark!

Fantastic experience: I met a lovely man named Adrian who gave me some life changing tips on my weight loss journey which lead me to lose 4KG in one week , if you need a PT Adrian is the one to go to

Fantastic experience: I recently visited the gym group at Birmingham city centre and I must say, it exceeded my expectations. The facility is clean ,The staff are incredibly friendly and welcoming, which made me feel comfortable right away. Overall, it's a great place to work out and I highly recommend it to anyone looking for a positive gym experience.

Fantastic experience: Great gym, lots of equipment! And friendly staff Gop is very approachable, would recommend this gym

Positive experience: Very Good Gym; the staff is very good; including Gop, Cole, Haroon and Anton. Very friendly and motivating! Many squat and Power Racks It is worth noting the Car Ticket Machine and Wifi are abysmal, hence three star review.

Fantastic experience: Very good branch, always clean and tidy. Staff always friendly especially Gop

Fantastic experience: GOP is a really friendly, helpful staff. Great gym overall.

Fantastic experience: good gym got everything but I wish it had another flat bench. lovely staff especially Gop, what a geezer

Fantastic experience: Good Gym staff members are friendly helpful. People are good everyone mind own business.

Fantastic experience: The staff is great and gop is very friendly and helpful, great location mangers are good

Fantastic experience: Gym staff always welcoming and inviting, on hand to address any concerns reporting faulty equipment etc. Assistant manager Adrian often present on the gym floor greeting the members.

Fantastic experience: The Gym Group is great when comparing to competitors in the Birmingham area. I really enjoy the city centre branch in particular. The staff are super exceptional Gop, Adrian and Dan, always helpful and welcoming upon arrival. High standards, really spacious lots of the right equipments. Overall thoughts - feeling valued and receiving great value for money!